Joancee

Avoid at all cost!

Ordered an eternity ring for my wife for Valentine’s Day. Delivery was said to take 10-15 working days.

In fact it took over a month to be delivered

When delivered it did not look like the picture on the website, despite sending Joancee various emails to date have had no response in regard to wanting to return ring for refund

They don't ship the order, phone number does not work and no communication by email.

Placed the order, the website accepted the address in the Philippines, accepted my payment 3 weeks later Ivy messaged me saying unfortunately the ring can't be shipped to the Philippines and asked me for a new address, I gave an Australian address and she disappeared. High level scammer

It was perfect. The wedding ring I ordered was no different from a diamond. Already recommended to a friend.

I was skeptical because I have never bought a ring online and the price was amazing. But very surprised, it didn't make me disappointed.

Such a beautiful ring! Im so impressed with the quality. Super fast shipping as well. Great customer service. I will buy more from here in the future.

I got my new ring. The ring itself is beautiful and fits perfectly! The shipping was a little delayed! Still thank you and I definitely recommend it to anyone!

My fiance and I are extremely happy with our rings. The overall quality for the price is exquisite and hard to beat. Both of us highly recommend it. I do wish the sparkle was there a bit more.

I ordered a ring on November 27th. It is now 12/8 and I havent heard anything. No tracking # or confirmation of order other than from ***. Ive emailed the company 7 times without a single reply.

Shipping time takes too long. Ships from China. Returns are extremely difficult, must be shipped back to China and paid by the customer which is very expensive. Not worth the money or time to buy from this company.

Let me be the first to say my expectations were exceeded. After months of looking for rings, They were very patient with my many questions and extremely helpful. I couldn't be more pleased. Very satisfied with my purchase.

I have made an purchase with joancee and all im trying to see is if they are gonna send my materials I have tried and contact them but no luck,I've been trying to get a tracking number but they just have me reconstruct my password and have me in a go around effect. Please help me this is overwhelming and all I need is answer as quick as they took my money from me..thank you have a blessed night

I tried cancelling my order immediately after purchasing and sent emails and I have not heard anything back. It says that the order had to be cancelled within 24 hours for a full refund so that is what I tried doing and it won't let me. The money has t even processed and I can't cancel.i tried calling my bank and they couldn't stop it either. There's no phone number to contact customer service either. I want a full refund and to cancel

I am a very disappointed customer. I bought a GORGEOUS ROUND CUT WHITE SAPPHIRE STERLING SILVER DOUBLE HALO ENGAGEMENT RING. (HA). Well in looking at the advertised ring it has 3 tiers. When I got my ring it has 2 tiers. My purchase looks nothing like what was advertised. I asked for a refund also asked for them to supply the return postage seeing this mess came from China. They advised they would refund but I would have to send back on my own. This is false advertising. The ring is made to order and apparently every order someone different makes it. This is very bad business and has left a very bad taste in mouth. I WOULD ADVISE CUSTOMERS THAT BEFORE YOU THINK ABOUT MAKING A PURCHASE TO PLEASE BE AWARE THAT WHAT YOU SEE IS NOT WHAT YOU GET. I did advise Joancee that I would be a satisfied customer if they send a return label and refund my money. PLEASE DO YOUR RESEARCH ON THIS COMPANY BEFORE YOU SPEND YOUR HARD EARNED MONEY.

I ordered my ring July 11th. I paid for expedited shipping. 3-5 business days my item should have been delivered. It wasn’t. July 17th my item was finally shipped. All they wanted to compensate me was $10 due to its not being shipped in time. Its now july 25th the website for tracking my package says its being returned to facility. I want a full refund. They take more than a day to respond to emails. They also have a fake number on their page & website that just rings a few times than it hangs up. I want a full refund that is all im asking.

I bought a ring for my wife and requested expedited shipping for it to arrive for her birthday. Not only was the shipping not expedited but it took about 5 weeks to arrive. Once it did, it did not fit my wife's finger and it could not be resized because of the material it was made of. The website claims there is a 60-day return policy. I have attempted to contact the company to arrange for a return and I have heard literally nothing from them.

My husband placed an order for me on Jan 25th 2024, the shipping said 9-12 bs days. We never received tracking any email or update or refund on the order. I intervened and reached out to them via chat an no response and filled out forms an final got a response that my ring wasn't even in production nor made. It is well after the delivery date and I still have no ring nor refund. Someone named Ivy takes forever to respond and when she does she only says give them time. I am upset about order V64240125000303635 that has not been received.

I purchased a ring for $106 from this company due to problems with my address the ring was never delivered to me. I have confirmation from USPS that they returned the item to the sender Joancee Jewelry but they are refusing to refund me my $106! I am very upset I have been patient & understanding but now I am angry! I have already contacted the better business bureau & I will NEVERRRRRR recommend this company to ANYONE! I just want my money I lost!

I ordered (V64231021191855395) a ring about a week ago (October 22, 2023) and paid 25 dollars for expedited three day shipping and my order totaled to about 113 dollars. It has been a week and i have yet to receive a tracking number or any kind of apology for the ridiculous delay. If I pay 25 dollars for 3 business day shipping i expect service to be accounted for.

I ordered a ring on Sept 21st, paid for the expedited shipping. I got the initial email with my confirmation number. I have tried emailing, I have tried the chat function, unable to find an actual phone number for customer service. It lets me sign into the account but says I have no orders. Really getting frustrated. When will the dang ring be shipped?

I ordered this ring on September 14th around 3:45pm. I paid for it to arrive in 4 to 6 business days and I haven't received it yet. Trying to figure out why it's not here yet and I need my money back for the shipping days I paid for. I will never order from this website again. That's a promise. When I track it, it's still in transit. What's going on? Was trying to have it before my woman birthday Sunday.

I have recently ordered a engagement ring for my soon to be future son in law to then find I have been given a false tracking number and all my log in details been refused to log into their site to be able to ask for a refund I have emailed customer service numerous times and I'm not receiving a response,

I am wanting to get the refund ASAP so we can source another ring before he takes her away to propose next month as he can not afford to pay out for yet another ring

I placed an order for a ring on July 3rd with expedited shipping. I noticed the funds were withdrawn from my account without a tracking number for said item. When I looked for my order it could not be found in the system. I reached out to the company via email and Messenger to cancel my order. I received a response at 10:52pm via Messenger requesting more information. I provided my order number again. The following night at 11:18pm I receive a message about their shipping times and how they will send me a tracking number in coming days. I don’t see how or where they came up with this response since I clearly wrote I wanted to cancel my order and wanted a full refund.

I gotta say, Joancee (joancee.com) is not a place I would recommend. I made an order on April 12th, 2020 and they were quick to take my money. But since then, I haven't received any updates on my item. I tried to contact the company about two weeks ago and got in touch with someone named IVY through email. She gave me a tracking number through USPS that said it shipped on April 23rd, 2020. But when I asked her where it was shipping from, she couldn't give me an answer. That's when I started to get suspicious.

I asked IVY to refund my money and cancel the order, but she couldn't answer my question. Instead, she just gave me a runaround. I'm very disappointed with the service I received from Joancee. It seems like a complete scam and they're just out to take your money. I wouldn't do business with them no matter how good they look.

I mean, come on, if you're going to take someone's money, at least have the decency to give them updates on their order. It's not that hard. And if you can't even tell me where my item is shipping from, then what kind of business are you running?

Overall, I would not recommend Joancee to anyone. Save yourself the trouble and find a more reliable company to do business with.

So, my fiancee got me a set of rings from Joancee for my birthday. But, she accidentally bought the wrong size. When we got the package, it was all fancy with a Joancee bag, box, and card inside. I was really excited to wear them, but they didn't fit. So, I wrote to the company to ask for an exchange. They said we had to pay for it ourselves, which was kind of a bummer. But, we were willing to do it because we really wanted the rings.

Then, things got weird. The company denied that the rings were theirs! I mean, they came in a Joancee bag and box, with a Joancee card inside. How could they not be theirs? So, I sent them a photo of everything as proof. Suddenly, we got a message from Quarlla.com saying that they had actually sent us the wrong order. They said we had to send the rings back to China to get them resized, which would cost us even more money.

I was really confused because I thought an exchange meant we would just get the right size, not have to send them all the way to China. When I asked about it, I never heard back from them again. It was really frustrating because we had spent a lot of money on these rings and we just wanted them to fit properly.

Overall, I would say be careful when buying from Joancee (or Quarlla). If you have any issues with customer service, it might be a real headache to deal with.

I gotta say, I'm not too impressed with Joancee. If I could give them zero stars, I would. Their customer service is just terrible. They don't keep you in the loop about your order, and the tracking info was outdated for weeks. I needed my rings for my wedding, and they didn't arrive in time. I had to shell out an extra $200 to buy new rings, and when I told Joancee I wanted a refund, they said I had to wait until I received the rings. Then, they hit me with the return shipping fee, which is not cheap, mind you. I had to send it all the way back to China, not even to New York where they shipped it from. That's just ridiculous.

Honestly, I think Joancee should take responsibility for their mistakes and send me a return label. It's not like I'm asking for anything unreasonable here. And to make matters worse, they have terrible reviews on the Better Business Bureau. I mean, come on. Save yourself some money and just go to Walmart. You can get a better ring for cheaper, and the customer service is way better.

I recently made a purchase from Joancee and it took about a month for my product to arrive. The packaging was pretty nice, but unfortunately, I received the wrong size. I'm not sure if it was my mistake or theirs, but I reached out to the company to see if I could exchange it for the correct size.

To my disappointment, they told me that it would take a very long time to process a refund and suggested that I just order a new set with the correct size. I wasn't too thrilled about that, especially since I had already paid over $160 for a set of stackable bands. However, they did offer me a 40% discount if I decided to go that route. I declined and then they offered me 50% off, but I still wasn't interested.

The whole situation was quite frustrating, especially since Joancee is based in China and the time difference made communication difficult. It seemed like every time I was awake, they were sleeping and vice versa. I just wanted the correct size and didn't want to have to deal with the hassle of returning or exchanging the product.

In the end, I decided to keep the bands and just deal with the wrong size. It would have cost me $40 to send them back, which didn't seem worth it. So, my advice to anyone considering purchasing from Joancee is to make sure you get the right size the first time around. Exchanging or returning products seems to be near impossible and not worth the hassle.

I recently made a purchase from Joancee for my husband's wedding band. Unfortunately, within just three weeks of receiving the ring, the stones fell out. I was extremely disappointed and frustrated with the quality of the product. When I reached out to the company, they informed me that I would have to pay for the ring to be fixed or pay 5% of what I originally paid to have a new one sent out. I was outraged by this response and felt like I was being scammed.

It's a shame that this company is so fake and untrustworthy. I would strongly advise against spending your hard-earned money on their products. When you see their name, run fast in the opposite direction! It's impossible to get in touch with anyone on the phone, and all communication is done through emails. To make matters worse, the customer service representatives can be quite rude and unhelpful.

At this point, I am extremely upset with Joancee and have no plans to purchase anything else from them. I refuse to pay any additional fees for a product that was clearly defective from the start. I will not rest until my husband receives a new ring that is of better quality. It's a shame that this company has such poor business practices and does not value their customers.

I recently made a purchase from Joancee and while the product was nice, the delivery time was quite lengthy. It took a whole month for my first ring to arrive, which was a bit frustrating. I decided to order another ring and I am currently in the third week of waiting. I reached out to the company to inquire about the status of my order, but unfortunately, they only provided me with a standard response and did not answer my specific question.

I have been keeping an eye on the tracking information and it has been stuck on "ready to be shipped" for about a week now. It's a bit confusing as to why they haven't shipped it yet. According to their website, they claim that orders will be delivered within 7-12 business days, but that has not been my experience. I am hoping that my second ring will be on its way soon.

I have noticed that the company has responded to other reviews on this platform, but their responses have not been very satisfying. It's a shame because their products are really nice, but they need to be more transparent about their delivery times to avoid customer complaints.

Overall, I am still hopeful that my second ring will arrive soon and that the company will improve their communication with customers in the future.

This company is the worst! I got my ring a while ago and the next day the main stone was loose. They told me to send pictures, but how do you show a loose stone in a photo? I went to a jeweler and paid to have the stone tightened. A week later, one of the prongs was bent badly. I sent pictures and even drew a red circle around the bent prong, but they are so stupid they still couldn't see it. They refused to give me my money back and refused to exchange the ring. They refused any kind of service at all. Their website says they have a 30-day refund and a 1-year warranty, but that is a total lie. Also, all the black is rubbing off of the ring. It looks like a costume piece of crap. It's been almost 2 months now and still no service. They are a complete joke, rip off scam artists! Don't buy from them!

This Joancee product is absolutely amazing! It is worth every penny. However, I did have a bit of trouble with the shipping. I ordered it with the expectation of receiving it in 4-6 business days, but it took a total of 8 days for it to arrive. I was a bit frustrated because I paid extra for the shipping, but I didn't receive any kind of refund for the delay. I even asked for one, but was told that it was due to the holiday season and that they were busier than usual. While I understand that this is a legitimate excuse, I do think that they should be better prepared for the holiday uptick in sales.

Despite the shipping issue, I was thrilled when the product finally arrived just in time for Christmas. It was definitely worth the wait! My spouse went absolutely crazy over it and I couldn't be happier with my purchase.

I have to give a shoutout to Ivy, who was incredibly kind, patient, and helpful throughout the entire process. However, I do wish that I had received some kind of refund for the delayed shipping. Even though I was told to be patient, I was still disappointed with the answer that I received.

Overall, I highly recommend this Joancee product. It is truly phenomenal and definitely worth the investment. Just be aware that there may be some shipping delays during the holiday season.

I gotta say, I had a pretty bad experience with Joancee. Their customer service is straight up non-existent. I mean, they say they have "easy returns" and all that jazz on their website, but let me tell you, it's a bunch of baloney. I tried calling them up, but every time I did, the call just failed. And don't even get me started on their "LIVE CHAT". I was on hold for what felt like an eternity, and when I finally got through, all they wanted to talk about was their products. When I asked about returning something, they just kept stalling me.

Their service email address isn't much better. I sent them a bunch of emails about returning something, but they never even addressed my claims. All they did was ask for pictures of the merchandise. I mean, I get it, they want to see what's wrong with it, but come on. I sent them pictures of a ring that wouldn't even fit past my knuckle, and they had the nerve to say "it looks like a nice ring and nothing is wrong with it".

Honestly, I wouldn't recommend buying anything from Joancee. You're taking a huge risk, because there's no guarantee you'll be able to return it if something goes wrong. And to top it all off, I'm pretty sure they have my credit card information. So yeah, I'd steer clear if I were you.

So, I was really excited to check out Joancee's website after seeing all the cool photos and happy customers. I mean, who wouldn't want to get their hands on some of those gorgeous rings, right? I decided to take the plunge and place three orders for a total of six rings. At first, everything seemed great - Ivy was super communicative and helpful, and I was feeling good about my purchases.

But then things started to go downhill. I was sent three tracking numbers over the course of two weeks, but when I tried to check on the status of my packages, they either didn't exist or were just sitting around waiting to be shipped. I tried to reach out to Ivy for some clarification, but I was ignored every time. It's like they took my money and then just disappeared into thin air.

I was really hoping for some real communication, especially since I paid for expedited shipping. I mean, if I'm going to spend that kind of money, I want to know that I'm getting what I paid for. Unfortunately, that just wasn't the case with Joancee. It's really disappointing to see a site that promises so much fall so short when it comes to actually following through on their sales.

Honestly, I wouldn't recommend shopping here. It's just not worth the risk of spending all that money and then having nothing to show for it. It's a shame, because the rings really are beautiful, but it's just not worth the hassle. Save yourself the trouble and shop somewhere else.

I received my ring & didn't like it for me albeit was beautiful. I sent 2 messages & an email saying I wanted to return the ring so I needed to know the process. I have not received a reply. I even ordered 2 more rings, which I am starting o regret. I thought it would be a smooth process returning & reordering. I am very disappointed in this company. I will not recommend Joancee to anyone.