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Resolved
Lauren NiseAwful customer service, biased, rude, snide, boorish, etc.

I am very dismayed with the inconsistent customer service and professionalism at the career center at UT Dallas in Richardson, Texas. They are located in the Student Services Building. Lauren Nise a so-called "career coach" who works at UT Dallas provided among the most abhorrent career coaching I've ever had in my life. She spoke to me with blatantly rude and arrogant entitlement, as if she were the Queen of Texas; she used a deeply cutting tone of voice; and she blurted out trivial innuendo rather than anything professional or applicable. She came across as a biased, prejudiced, pretentious, and immature ### with an ax to grind more than a reasonable and empathetic professional.

Additionally, the dilemmas I had with Lauren Nise are listed here: she tries to dominate and monopolize the conversation with trite, frivolous, and distracting red herrings and strawman arguments; she raises her voice to you as if she is your elder (it's a shock because she appears to be in her twenties yet she acts like a pugnacious teenager who has never been disciplined in her life); she hardly lets you finish a sentence without being rudely interrupted; she insults your confidence and intellect with snide and passive-aggressive retorts, insinuations, and innuendo; she does not provide detailed or caring information for your concerns nor does she bother to research it with you and for you; and she comes across as indolent, biased, and domineering rather than cooperative, well-researched, well-rounded, and helpful.

I believe some of the other women (e.g., Karen) who work at the career center could use an attitude adjustment; better training; and better supervision; in totality the career center comes across as inconsistent, bungling, trite, frivolous, biased, and Machiavellian. Some of the women utilize a nasal and shrill tone of voice that is irritating to the ears; furthermore, their flippant and snobbish retorts are extremely unfunny, abrupt, and unprofessional. The career center does provide a plethora of career information; however, that information is too pedantic, parochial, and trite on some occasions. Holistically they seem to be ignorant, selfish, and arrogant about the multitude of career dilemmas that many applicants experience.

It appears that the career center has mediocre leadership and vapid management at best. It also appears that the systems approach that they utilize is interpersonally dysfunctional and inconsistent. However, it does appear that the career center is improving at the pace of a snail no thanks to the jejune and pretentious management: let's hope they improve on their snobbish, biased, boorish, and sarcastic attitudes. It is important for career advisers to utilize active listening, patience, thoughtfulness, and to be well-researched in all areas that affect the multitude of applicants and or students. I encourage everyone to report your dissatisfactions with their services until they improve.

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