Eatex Quality Service review: gas stove the switches were not working

I bought a gas stove at Cash Converters Meadowdale and the 2 switches were not working immediately I returned the stove back, since I was in need of a stove I asked for refund and the management I told me that they can't refund me they will have to call an agent who fixed the stove last time and see if they are the one on fault or I might be the one. They don't have any good service, how can I kill 2 switches in an hour period. I bought the stove same day and return within an hour?