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Best Buy Customer Care Service

Best Buy Ltd.

7601 Penn Avenue South
United States - 55423-3645

Customer Support Phone Numbers

+1 888 237 8289 0 2

Best Buy Complaints & Reviews

Best Buy / best buy geek squad customer service

Jasma Thomson on Oct 11, 2017
I called in to cancel my Geek Squad Home Membership and my experience with the customer service call centre was atrocious. Every person I spoke to had a poor attitude, and seemed disinterested in helping me. I was passed to multiple people who refused to help me and continued to pass me to...

BestBuy / restocking fee not made aware

demiBB on Oct 7, 2017
I am an elite member at bestbuy and in the past, when i purchase anything at best buy with their credit card, I was waiver restocking fee as one of my benefits. Last week, I bought a telephoto camera lens online and when i got it, i realized was a little stiff on the zoom. Thus i decided...

Best Buy / washing machine delivered

mvdw on Sep 20, 2017
This morning (9/20/17) I had a new Samsung washing machine delivered to my house in Baltimore in the basement. Two delivery men came, one asked me to take the railing off of my delivery wall. The washing machine in question was so tight it nicked the paint on the wall which the delivery...

Best Buy / False information on what service covers.

Charles Quimbey on Sep 7, 2017
07/16-Purchased 2 phones at Best Buy 08/16-Noticed Geek Squad charges for $10.99 on bill. 09/16- Called Geek Squad and was told that if I wanted to cancel the service that I would have to go to store. Went to Best Buy and talked to help desk who tried to get me to keep the service. I asked...

Best Buy / laptop

Mak12 on Aug 11, 2017
I used to wonder why many Best Buy outlets are getting closed. My recent experience with them proves why... they are not fit for Customer Service. I bought a laptop for my daughter on 13th May 2017, from the Stevens Creek Blvd, San Jose, CA, store. It was a good configuration ASUS laptop and got a...

Best Buy / sales customer service

Mgash01 on Jul 25, 2017
I bought a Samsung Galaxy S8+ a few weeks ago. It was advertised at $200 off so i got it. A few weeks later now it is advertised at $300 off. So i went back to see how to get a price adjustment. I spoke with Ben who is a manager at the Folsom Best Buy. With a big smile on his face and an...

Best Buy / unprofessional customer service

mwanewportnews on Jul 24, 2017
Best Buy Newport News store sold us a washing machine that broke less than a month after purchase (purchased on June 21st). On July 22, 2017, when we tried to return (or possibly upgrade to a different machine), Adam, the (I believe) assistant customer service manager's response wa...

Best Buy / sexual harassment during appliance delivery

Toni Cookson on Jun 6, 2017
I had a new range delivered yesterday evening by two men for Best Buy from one of their warehouses in Dallas, Texas. During the delivery, I faced an unacceptable and appalling situation. One of the men sexually harassed me in words and touch. The first thing that happened is his hand...

Best Buy Canada / lack of customer service and shipping

Johny4533 on Jun 3, 2017
I ordered a product online and paid by credit card and received an email saying it was processed. The next day I received another email saying it could not be processed. I responded to the email but they don't accept email responses on the emails they send out. I then called customer...

Best Buy / cell phone

Paulinereichert on May 28, 2017
I bought a cell phone at best buy. I had just stopped in to look since my 2 year plan was about to expire in another week. He convinced me to buy it so I would have it to activate when my plan expired. After I activated it, I saw the same model phone was 35.00 less at bj warehouse club. I...

Best Buy / discontinued product / customer service

Diannas on May 25, 2017
I ordered a panel ready dishwasher on 4-7-17 and was told it would be delivered Monday 5-8-17. We were notified that it wasn't available and delivery was changed to 5-17-17. We were then notified again the dishwasher wasn't available yet and the delivery was changed to 5-25-17. On Monday...

Best Buy / horrible site

Derick on May 24, 2017
I bought something from Best Buy and I really regret that. I will never buy anything from them again because they gave me nothing but trouble. After about month of waiting I received a message from them where it was said that my order got cancelled because it was no longer available. They...

Best Buy / my refund is still missing!

Kravis00383 on Apr 28, 2017
I have ordered a laptop from them and they said it'll be here within max 7 days, but it did not arrive. I gave them one extra week because I didn't want to be too pushy and annoying. After 15 days of waiting I called Best Buy and was told that my order was cancelled because it was no...

Best Buy / selling defect products

Rjh47 on Apr 25, 2017
I bought an ASUS laptop and within 30 days the usb 3.0 failed, and my track pad is starting to act up. Best buy will not refund me the money, it goes against their policy. My policy is I pay hard earned money for something that works. This should be illegal. I had my money stolen from me...

Best Buy / poor customer service

Yourferna on Mar 31, 2017
I went to Best Buy on 3/30/2017. I'm not very good with electronics and I wanted help picking out a home security system that fitted my needs. I walked all around the store looking for the security systems and while I walked I passed 7 workers just standing around talking to each other...

Best Buy / absolutely ridiculous and unprofessional service!

Jakke on Mar 31, 2017
I bought something from Best Buy online store and after I paid I asked them to deliver it to the nearest Best Buy store. When I ordered my item it was in stock and I even received a confirmation message. When I came to the store to pick my item I was told that it was not available! I...

Best Buy Canada / drones - don't purchase here!!!

Chum43 on Jan 21, 2017
Recently received a Drone as a gift purchased at Best Buy. Upon assembly I found that the camera function will not operate properly at all. I approached Best Buy to get this defective product exchanged and was told that once package is opened it can not be exchanged or returned. Thi...

Best Buy / best buy mansfield tx

Tonia Nevala on Jan 14, 2017
I went into to get a apple Magic Mouse with a cord to this location! There was nobody there except the Best Buy employees, anyway when I went in to get this product. I went to the front and nobody was there. No cashier, so they sent me to the customer service to get ringed up. This i...

Best Buy / customer service

Cindy La Fave on Jan 14, 2017
I went to the Best Buy in Peterborough, Ontario to purchase yet another iPhone charger for my oldest son. The associate helping me was friendly and fast. Got what I was looking for. Went to the front cashier with only one person in front of me that she was currently assisting. Waited for...

Best Buy / customer service failed of essential purpose - service

dpcltd on Jan 9, 2017
I purchased a garmin gps today, december 20th but was not offered an extended warranty - today, december 20th - I called the store and only got useless menu options frustrating me and putting me off from ever returning to a best buy - why should i? It was insulting when trying to...

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