The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Best Buy Complaints & Reviews

BestBuy / delivery and customer service

Deb in Durham on Jan 8, 2019

I bought 2 televisions, a mount and haul away of the old TV on 1/1/19. Arranged for delivery on 1/7/19 between 7am and 1pm. When no one showed up for the delivery I called the store to find out the issue. I asked to speak with the store manager but they refused. I spoke with an associate...

Best Buy / service

DoufWood on Jan 7, 2019

Worst service ever. I purchased two oculus go and the promotion was a free case. When I went to pick up there was only one case. The service person and the manager both lied and said I had to add the cases separately to my cart, which again is a lie. When I explained that I did not place...

Best Buy / headphones

TCZumwalt on Jan 7, 2019

We love the products we've bought at Best Buy, but we recently went to the Nicholasville Road store in Lexington, KY, to try out some headphones. We were disappointed to learn that we couldn't try any of the headphones on. The salesperson told us that it was due to a sanitation concern...

Best Buy / how I was treated at a best buy by an employee.

Darlene Esposito on Jan 4, 2019

To Whom It May Concern, 1/1/19 I'm writing to you regarding my experience at the Best Buy in Rochester, N.Y. at the Greece location. On 12/29/18 approximately 6:30pm I entered the Greece store. Upon entering the store, I passed by 5 or more of your employees including the asst. store...

Best Buy / laptop repair

Diane Gessel on Jan 2, 2019

Please provide email and I shall forward all of my complaint. My phone is 281 440-4284 and email is First let me say this is my second complaint. Someone called at dinner time and I told her I was fixing dinner. She said she would call back. Never heard from her. I took...

Best Buy / a marantz receiver I had ordered online.

James ousino on Dec 30, 2018

I had ordered a Marantz receiver through the Best Buy website to avoid the craziness of the Christmas rush. When I received it, the box was crushed, ripped, and mangled. It had been taped with what appeared to me to be a whole roll of tape. Just how could any company in good conscience...

Best Buy / cd music!

Danette Nevala on Dec 24, 2018

I am so angry with Best Buy while back took out their Cd music section in their stores! This is so irritating plus they hardly haven't had any customers! I demand they should start closing the stores down because they haven't had any business and taking the cd music section out of their...

Best Buy / issues at the store on multiple levels

Kseniia on Dec 13, 2018

Happy Holidays! I am writing to you today in regards to the recent experience my son and I had at the Best Buy, Rockville, MD location store while having installation of the rear and side view cameras done along with the remote start. First of all, after having the cameras and remote...

Best Buy / no refund issued on a cancelled order

sueraymas on Dec 10, 2018

I originally had ORDER # BBY01-805580369104 on Nov 12, 2018 for a phone with Sprint. Tracking Number QERE93HB Status Canceled Order Number BBY01-805580369104 NOW I GET BILLS FROM SPRINT but the order was cancelled. PLEASE ADVISE SPRINT that the service was cancelled. AND WHERE IS MY...

Best Buy / customer service damaged products

plk61 on Dec 5, 2018

We purchased a KitchenAide Refrigerator $3800 and a KitchenAide Dishwasher $900 from Best Buy in Alexandria, VA. It was delivered in September 2018. After installation we noticed a defective leg and the doors were uneven which prevented the interior drawer to close. We called for a service...

Best Buy / samsung soundbar refund request!

Houstonphoto on Dec 5, 2018

Ordered Samsung Sound Bar that was never delivered on November 8th. Called six times to get the issue resolved. I was hung up on twice. I was given 3 different case numbers. The Best Buy website under my order history states that item was returned on November 10th to the issuing store and...

Best Buy / poor customer service.

Gabriela Simion on Dec 4, 2018

I bought webroot from my computer from best buy about 2 years ago and had enough about this security 'protection' which was worse than any other I had before so I went back to norton. With webroot - too expensive at best buy (like everything else which it shouldn't be called ' best buy'...

Best Buy / repair service for commercial washer/dryers.

We Watson on Nov 6, 2018

I run a Fraternity, Eugene, OR, for 40 gentlemen. I work for a corporation that has 18 houses throughout the US. All the houses have washer/dryer units that were bought from BestBuy 2 year ago. Before being stationed here in Oregon, I was running the SAE house in Bloomington, IN. The Geek...

Best Buy / never received item bbytx-805573981165

njm0609mos on Oct 30, 2018

I have called twice since 10/27 (Day when my item should have arrived). I called on 10/28 and 10/30. The customer service agents are so rude and ignorant of how to take care of customers. I have now been on the phone for an hour with the same agent with no success of a refund, offer to...

Best Buy / repairs on pc

Brian Levitt on Oct 24, 2018

On about August 28, 2019, I contacted Geek Squad on line for help with an Outlook problem. The result was that they lost my calendar and emails. They suggested that I take the computer into the store to figure out how to recover the information. On August 29th, I spoke with an agent...

Best Buy / webroot - cancelled - still charged for webroot - geek squad best buy

Pabr on Oct 19, 2018

I sent an email on September 16, 2018, cancelling Webroot effective October 16, 2018. I got an email October 16, 2018 telling me Webroot had been renewed and they were charging my credit card. I responded and forwarded the email showing my cancellation. I expected a response telling me...

Best Buy / stove purchase 18 months promotion acc#6035 3513 3036 9300

Rusmir on Oct 17, 2018

In March 2017 we purchase Stove, promo 18 months no interest for $1780.51 including delivery $66.99 installation $19.99 gas line $32.99 and haul away $14.99 Stove has been delivered, workers refuse to do installation (because of tight spacewe install stove later with own gas line) and they...

Bestbuy Canada Etobicoke Sherway Store / customer service or lack of

Nancy Sweete on Oct 13, 2018

I bought a printer last night from your Etobicoke Sherway store. I waited at least 5 minutes, 20 ft from a group of 5 young men, wearing blue BestBuy shirts, who were having a great time socializing. None of them approached my to provide service. I walked around until I found a young man...

Best Buy / sales and geek squad

Gerry N on Sep 25, 2018

DO NOT GO TO BEST BUY! Especially DO NOT use the Geek Squad!!! Should be named "Worst Buy, " I went in on Sunday, September 23. Everybody was really nice when they sold me a TV and Complete Geek (Freak) Squad service. Then I called the Freak Squad and asked for assistance on an app. I wa...

Best Buy / macbook pro

linda 1010 on Sep 21, 2018

I purchased this macbook pro July of 2017 for my granddaughter for college. It was fine for 11 months. then it started acting up. Not holding a charge, turning off randomly, and loading slowly. When took it in to the Geek squad and they told us to buy a new charger. We did that but didn't...