Complaints & Reviews


They delivered the wrong TV, so I asked for a correct one. Then, I called to request cancellation of the replacement because I want to go to the store and choose one myself. Not only they said that past half an hour they could not cancel the item, but when I asked to talk to a Supervisor, they hung up on me.
I called three more times and first the call got lost, the second time, the guy hung up on me.
Then a woman with a Chinese accent put me on hold for the manager who never came and hung up on me after 30 minutes.
The Customer Service BestBuys has is the worst. Please keep in mind when trying to buy from Best Buys.

  • SubSquirrel Dec 12, 2019

    Best Buy singular is on my sh*t list also. I’m trying to return an item and they aren’t helping me with it. It’s a twenty dollar item but I can’t return in person because of the snow. They want me to pay $14.65 to return a twenty dollar item! I’ll end up keeping it but won’t ever shop at Best Buy again. I’m not telling others to not shop there as each experience differs.

    0 Votes

what I get is not what he told me

Dear Center of Complain, I bought a Samsung Galaxy A6s phone at EbestBuy Store. According to the seller the...

ipad issue

I made an appt and went into see the Geek Squad on April 25, 2019. My iPad Pro, which I received as a gift...

Best Buy Geek Squad Patchogue, NY


I purchased an apple watch from bestbuy on Jan 1st, they sent me an email on Jan 4th that the item wa...



Regarding hassle free exchange and the management staff at the Clarksville, IN  location (Dan and Justin) are...

Best Buy, Clarksville IN Location

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delivery and customer service

I bought 2 televisions, a mount and haul away of the old TV on 1/1/19. Arranged for delivery on 1/7/19...

customer service or lack of

I bought a printer last night from your Etobicoke Sherway store. I waited at least 5 minutes, 20 ft from a group of 5 young men, wearing blue BestBuy shirts, who were having a great time socializing. None of them approached my to provide service. I walked around until I found a young man servicing another customer and waited my turn. Again no other service boy approached me although they seem to travel in herds of 3 and 5 around the store. Was I wrong in assuming they were customer service staff? Finally the busy young man had time for me and we chose a printer. He went off to service another customer. He seemed to be the only one working the store. I tried to find ink, again waiting for another 'herd' to notice me. Someone did and spoke to a group of boys to help me. Another 5 minutes someone in a white shirt came to help and I suspect is still looking for my ink as he had not surfaced by the time I checked out. This is a great place for young men to 'work' if the expectation is that of socializing. Customer service, except for one young man does not appear to be an expectation. I will need a new computer in the near future, but this is not the place for me to shop.
nancy sweete

car radio installation

I bought a $1200 Pioneer 8400 NEX at Best Buy. The radio came with installation. I also bought a backup...

restocking fee not made aware

I am an elite member at bestbuy and in the past, when i purchase anything at best buy with their credit card...

price matching deception - "bundling" - buyer beware

10/14/16 Total Purchase $312.80
BUYER BEWARE! I bought a Surface 3/4 docking station. I informed the sales agent I could buy the same item through Amazon Prime at price $60.00 less. He said he will price match at the price shown on Amazon. He did the price match but with a procedure called "Bundling" of which I was not aware of. I purchased several additional items and they were included in the sale, they spread the discount across the remaining items and specifically told me I could bring any of the items back if I was not satisfied with their performance. A connecting cable was included with the monitor screen that I purchased, thus I did not need the extra one that I purchased. When I tried to return the connector that I did not need they informed me that this would void the initial discount and I would have to repay this amount to complete the return of the unwanted Item. BUYER BEWARE

appliance return

I returned two washers an LG which was defective, Samsung which flooded my laundry room. The first return was an exchange so I received immediate credit. The second return was not an exchange and after 14 days I have not received a credit on my BestBuy Credit card. I continue to get push back from the local store, BestBuy customer Service and Citi Bank which hands their credit card. My next step will be to notify the Consumer Protection Agency and the Ohio Attorneys General Consumer Affairs Agency for their help. What a mess. It did not take them 14 days to charge my card??

extended warranty

Matt France Email: [protected] July 27, 2015 ** An Open Letter to Best Buy /Dyson Fans Re...

won't refund for brand new defective product

I used to be one of Best Buy's biggest fans but it only takes one really bad incident to do a 180 and turn completely away from Best Buy. My 70 year old mother ordered a brand new (not refurbished) LG tv from the online best buy store. The TV arrived 6 days after the order was placed and then it took her another 3 days to have someone come get it set up for her. The TV was defective. Seriously defective. It has big lines going across the screen and sometimes the screen goes out completely. About a week after getting it set up, she contacted Best Buy to ask about an exchange. She was told that she has to deal directly with the manufacturer - LG. LG wanted her to take pictures, send them to her computer and upload them through a pretty entailed process that she didn't know how to do (not just a simple email of attached photos). So on my day off I went and got all of that done for her. LG responded a couple days later that they would send a technician out to look at it. She then contacted Best Buy again and asked if she could bring the TV into the local store and exchange it. Even though there is a one year factory warranty, she was told she had passed the time frame of 15 days to do anything about it. They started the 15 days from the date of transaction even though it was a week later she even received the TV. What it boils down to is that Best Buy will not do anything about the fact that they sold her a product that was defective right out of the box. It has been a huge hassle to communicate with them. They suggested she recycle the TV - A BRAND NEW TV! No exchanges, no refunds! It's ridiculous. At this point she would like her money back to buy a TV somewhere else. This family has changed our opinion of Best Buy. Won't be doing business with them anymore. [protected]

  • Th
    The Truth You Must Know Jul 06, 2015

    You have a one year factory warranty which means you need to deal with the manufacturer. Based on your complaint it appears you have begun this process so what exactly is the issue?

    0 Votes


On March 12 2015 late afternoon, my Husband and I went into the store BESTBUY WIRELESS 566, 7th...

Bestbuy Wireless

refusal to repair after purchasing insurance

I was refused service today by the Geek Squad at Tuttle Crossing. My iPhone 5c home button is malfunctioning...

sale cheating (credit card cheating)

Hi, I had a very unhappy shopping experience at new york city. The shopping time was 10 :23 am, nov 16...

Bestbuy Wireless (The Name Is Printed In The Receipt, But The Shop Name Is Cellular Phones

read the fine print

you go in and buy on promotion an item then you go buy another item 3 months after the first item, well you...

credit card charged twice

My friend bought a laptop samsumg chrome in overland park (ks66210) oct 27th, 2013 which cost 248.46$ in...


commercial fraud

Dear sir, I’m a consumer from china. On november 26, 2013, at 7pm, I went to best buy (Montebello...

Best Buy / Notebooks


I am now seeking both criminal charges as well as compensation. They bullied and blackmailed me until I...

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