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1.7 1141 Reviews

Best Buy Complaints Summary

199 Resolved
926 Unresolved
Our verdict: With Best Buy's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Best Buy reviews & complaints 1141

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Newest Best Buy reviews & complaints

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8:30 am EDT
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Best Buy electric range installation

On Jan. 13,2024 Best Buy installed a new range in my kitchen! The installer dragged old range & dragged new range across our wood floors & scratched them up! Best Buy has gone out of it's way to discourage us by making the process of rectifying this problem, nearly impossible! They refuse to send anyone from local store to see damage! We need problem fixed!

Claimed loss: $500

Desired outcome: Fix the problem!

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Mr. Helpful
Los Angeles, US
Mar 14, 2024 8:22 pm EDT

Hi Robert.

We are very sorry for any frustration this has brought to you and would like to get it handled as quickly as possible.

The immediate concern is determining that the damage took place with the installers. We'd appreciate photos to establish fault.

Look forward to hearing back from you.

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7:13 pm EST
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Best Buy - Falsely accused of shoplifting

My 20 year old grandson and 2 of his friends were at Best Buy at 1145 Oak Forest Ln in Myrtle Beach today and looked around at lots of stuff before picking up a power supply that he wanted to buy. Lady (manager he thinks) came up to him and said could she take that from him. He gave it to her thinking she was holding it in case he wanted to look around...

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3:11 pm EST
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Best Buy - Fire tv stick 4k not working defective

Hello ! I purchased a fire tv stick 4k in Jan 2024. I just want to exchange the product for a new one. I already paid for this item. I have gone to my local store in Iselin, NJ and they told me unable to return I took too long. I just want to exchange for a new one this item is defective. They told me to reach out to amazon. Amazon said since the item i...

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Best Buy - s7c. watchs7 (c) amr,45mm, alum. midnight

On 1/10/2024 I went to Geek Squad at Best Buy to have my Apple watch repaired. I pay $194 a year for Geek Squad at Best Buy! I paid an additional $73.49 to send out for repair. On 1/18/2024 I received replacement back but that one didn't work! At that time they said they would return and get another replacement. On 1/23/24 I asked Best Buy where is my...

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7:25 pm EST
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Best Buy - Manager

1/27/2024 I have made several attempts to contact Best Buy via telephone. Without success, I went into the store... Where I was passed by several employees who were unwilling to help. Finally, a young gentleman approached me and asked, "Were you helped, to which I replied no... He said crazy, I saw many employees walk past you, but let's see if I can help...

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7:07 pm EST
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Best Buy CarPlay installation is not free as advertized. Bait and switch. Beware.

I purchased a CarPlay for my son for Christmas 2023. Best Buy (BB) made me wait for over one month for installation. When I showed up for install, then and only then was I informed I needed to also buy over $100 in parts for installation that they don't carry in stock. They rescheduled my installation (had to wait some more). Ordered parts from BB, only to receive dash kit broken. BB shipped delicate plastic part in retail packaging only (plastic bag/no shipment box). When I called customer service, person hung up on me. He said, I was not listening to him while I had the complaint. Finally, when I showed up for install, I was charged $64 for labor---for so-called free installation. Worst customer experience ever.

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Kimberly 64
Pikeville, US

I had an Insignia washing machine delivered. When the delivery driver turned it on, water flooded my floor. Delivery driver said it was a bad unit. He left it there and said someone would deliver another unit and pick up the bad unit in a couple of days. Soon after he left, I received a call from corporate office. She said to call corporate office after 6 pm to schedule the return/delivery. I called after 6 pm and was told I had to wait 24 hours. 24 hours is Sunday and the message is you are calling outside of normal business hours. I’ve tried to start the return on line, sends me back to the original page. I’ve done the chat with a live agent who gives me the link to start the return. I understand the bad unit, I don’t understand the run around. If I get this resolved, I will never buy anything from Best Buy again. And I really need to wash clothes.

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7:53 pm EST
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Best Buy - Expired promotional charge

I set up EFT for monthly payments so I don't have to worry about late payments. I bought 2 items back in 2021 one in November and the other item in December. Both items are supposed to be 24-month financing with 0 interest in 24-month months. I did set up 10/2023 on my calendar to pay my account for the entire amount so I don't have to pay any charges. Not...

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3:55 pm EST
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Best Buy - Audio tech installers and installation

Hello, My name is June Myers, I purchased a car stereo and a dash kit in mid June or July of 2023. I had it installed by Best Buy the day of purchase or that same week with an appointment. After a few weeks of driving around I noticed that the stereo was falling out, the whole dash kit and stereo. I pushed it back into place, but it kept wanting to fall...

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8:30 am EST
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Best Buy New samsung range install & floor damage not addressed!!

My new range & microwave were installed 1/12/24 & I complained on Sat. 1/13/24 about scratches/marks made on our wood floors by range being pushed & dragged across floor! I was promised a response in up to 48 hrs but never got one! When I called on 1/17/234 again, they found no record of my call! Not good customer support when rep. doesn't register problem! Order #[protected] Robert Mulligan [protected]@ptd.net [protected]

Claimed loss: Wood floor damaged!

Desired outcome: Address & fix damage!

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Mr. Helpful
Los Angeles, US
Jan 19, 2024 5:25 pm EST

Hi Robert.

We're extremely sorry to hear of your recent frustration over damage to your wood floor. This would normally be something you would need to catch before the delivery team left. Especially, after nearly a week, there may be some further concerns.

Please contact the location the purchase was through. They will hopefully be able to arrange a visit and cover any required cost.

Please let us know if there's any further issues.

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11:02 pm EST
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Best Buy - LG Oven

Bought LG oven May 21, 2021 with 5 year-extended warranty from BestBuy. Sale # [protected] Service Request # [protected]. Amount paid for 4 electrical appliances $4186.92. Oven cooking-top surfaces always look dirty no matter how to clean with the cleaning solvents on the market. Oven clock and left-front cooking top suddenly stopped working. Filed...

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3:21 pm EST
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Best Buy Store experience

I am creating a complaint on the BestBuy store located on 7080 Youree Dr, Shreveport, LA 71105.

Date: 01/14/2023

I am making a complaint due to the lack of customer service skills shown at the BestBuy location stated above. On the date stated I contacted BestBuy customer service chat to check if I would be able to return my laptop purchased in December one day past the deadline for the return. The reason for the day delay on the return is because I was dealing with identity theft on the day, I intended to return it but sadly it took up my entire day to ensure my savings was not taken from me and my amazon account was not hijacked. I was advised that I should be able to return it with the good reason for the delay. I ended up going to the location stated above to explain the situation, but before I could explain the issue, the customer care rep turned me back and said, the deadline is final, and they would not be able to assist. I ended up calling the Customer Care chat again and was advised again that I could get a store credit for the return even if I was a day late which is why I went back to the store again, but this time asked for a manager. I ended up explaining my issue to the manager to which it seemed like she dismissed it because after I told her WHY I could not return it on time, she continued to ask "Why did you not return it within the time frame" which showed anything I said was ignored. When I brought up the fact that the Customer Service Chat advised she would be able to assist, the manager found the chat on the system then stated "They are working from home" like it's an excuse for them letting me know that I can. I feel like the Manager was being deceptive, unempathetic, and dismissive about my situation. If customer care which is BESTBUY advised that it can return the product for a store credit, but then the manager continues to say no... That shows someone is being deceptive in this situation. The customer care chat was amazing and empathic for my situation but the Rep and Manager at the location stated above were dismissive and unempathetic about the situation.

Desired outcome: Return on Purchase back to my BestBuy Credit Card or a Store credit for the amount I purchased the laptop for. An empathy training course to be completed by the representative (Nick) and manager (Nini).

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Mr. Helpful
Los Angeles, US
Jan 15, 2024 4:16 pm EST

Hi Eddy.

We're extremely sorry to hear of your unfortunate circumstances.

Best Buy allows for returns on some merchandise, between 14 to an incredible 60 days. Restocking fees may apply. This can, of course, vary from one transaction to the next. Take the time to readdress your concerns with the Best Buy you made the purchase through. It's possible that, even if the merchandise is determined to be non-returnable, that there may be a way to resell the equipment and receive part of your money back.

Hopefully this resolves any of your concerns. If it doesn't, please let us know.

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9:12 pm EST
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Best Buy Poor customer service

1/12/24 12:30 pm my wife and I went into store #251 to buy a Lively smart 3 phone. Sirena helped us, but her customer service was lacking. Her interest wasn't in helping us. It took 2 hours for her to get the phone set up, but was having trouble calling it in. I said if there was a problem just put everything back as it was and cancel the sale. She handed the phone to me and said it's ready. I ask if she could show my wife how to use the phone, her comment was there is a book you can read. When we got home the phone is not set up. It reads (set up failed). I spoke to the Manager on my way out and he wanted us to spend more time to see Geek Squad. He wasn't interested in hearing about poor customer service. I will take the phone back tomorrow, and hope the service is better.

Desired outcome: Treat customers decent, not like they are putting you out. I expect a full return on this phone. Best Buy has always been very good to me, until today.

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Mr. Helpful
Los Angeles, US
Jan 15, 2024 4:25 pm EST

Hi Gary.

We're very sorry to hear of your unfortunate circumstances.

There are times that setting up or personalizing certain electronics can take longer than expected. Unfortunately, we depend on the third-party servicer to set these up.

For the dance reason, you may or may not be allowed to return the merchandise. Contact the location you made the purchase through for further details.

Please, if everything is not completed to your satisfaction, please let us know.

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6:05 pm EST
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Best Buy Price at store not honored on line

I would like to purchase a UNIDEN R4 BLACK radar detector.

I visited my local Best Buy location today. They have the price on the shelf of $180.99. The store manager says they have no inventory and cannot order it.

When I looked at the Best Buy website, the have the same unit available for immediate shipment at $379.99.

When I called Best Buy customer service, they said they will not honor their store price for an online purchase.

Please be aware, I am not comparing one retailer against another. This is all at Best Buy.

Desired outcome: I would like to purchase the Uniden R4 Black at the store posted price of $180.99. If they would ship the unit to the Best Buy Sawgrass location, I will buy it from them.

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Mr. Helpful
Los Angeles, US
Dec 30, 2023 12:39 am EST

Hi Harley.

We can appreciate your frustration.

Many retailers operate separate inventory from one location to another, including that of on-line. Many such resellers do something called drop-shipping when purchasing from the web.

We really are sorry.

H
Author of the review
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Harley J
Plantation, US
Jan 02, 2024 1:07 pm EST
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Thanks, seems the stores have a deceptive price with none in stock, I actually confirmed, of the many Best Buy stores in Florida, there is not one unit available.

Plenty available at the Best Buy web site, with a much higher price.

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6:03 pm EST
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Best Buy - Refund for returned laptop

Best Buy - after nearly 1 year of this issue outstanding, including countless hours on the phone with your overseas support representatives at your customer assistance line [protected]), in store visit with Sherrie at your San Francisco Best Buy location (where I purchased this and another laptop in a 2 year period), I am sending the below email to your...

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Best Buy - ASUS Serial no N7NRKD023439271

Purchased the laptop in February 2023. It was on sale for $1099.99 ( full price add $550). I did not buy the Best Buy Geek Squad service contract. My logic was, a new computer, I shouldn’t need it. Besides this I had the service contract in the previous year and did not use it. By July computer was hot to touch. I bought a cooling pad. By mid November the...

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7:51 am EST
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Best Buy - Total failure of the geek squad to get anything right.

The Geek Squad has failed me at every turn since January. In January I purchased a new laptop for a friend of mine and Microsoft 365 for multiple computers that I intended to use when I got a new computer for myself and to allow my friend to use as well. I also purchased the Total Tech package to ensure this all happened smoothly. It took me until...

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9:13 pm EST
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Best Buy - Non-delivery of product & no refund

Best Buy delivery TEAM never showed up and never delivered TV to my doorstep let alone "inside" my apt for "in-home" delivery. I left WRITTEN DELIVERY instructions during check out online process to make sure they deliver the TV INSIDE the home and put the exact apt number for the delivery bc I am a disabled person who is home-bound. I even got a verbal...

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12:30 pm EST
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Best Buy Service at best buy greensburg location.

Service at Best Buy Greensburg location.

Assistant manager Scott was terrible to me and another customer. I was trying to put in online order, coming up with Error,Really didn’t want to get involved to help. Another customer could not get in their car because vehicle parked too close, Scott said for him to call the police he had no intercom in the store, and don’t go around announcing you need your car moved to customer they parked wrong.

Desired outcome: Scott needs trained better on customer service, are you going to lose a lot of customers.

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2:43 pm EST
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Best Buy - Insignia tv replacement

We have already had a service call from Best Buy on this TV for sound issue. They updated the software and supposedly the sound issue fixed. We waited for about 3 weeks to see if this fixed the issue, but after that time it is still not working correctly. In attempting to work with Best Buy to return and replace the TV by having them credit us against the...

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Best Buy A company beyond awful

I bought 7 products, 3 of them were damaged, they say they can't take returns, etc., I paid for the product the other day, pay again or the order will be cancelled... They're really a joke, i've never had such a bad experience... Don't take my advice, at least you won't get angry, shipping it arrives in minimum 10 days... So you can keep it no matter what you take it from.

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Update by Dılo surucu

Unfortunately, I became a nervous wreck every time I shopped, they are so crappy, it's best not to work with them.

Definitely do not shop at best buy. I have been waiting for the cargo for 10 days. The order was immediately canceled by them... I bought a computer, it turned out to be broken, I bought a monitor, it turned out to be faulty, I bought another product, it turned out to be of poor quality... Unfortunately, if it were in America, there would be such disgraceful companies... Do not worry. Don't get involved with this company

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Best Buy Customer Reviews Overview

Best Buy is a leading retailer of technology products and services in the United States. The company has a strong online presence through its website, bestbuy.com, which offers a wide range of products, including electronics, appliances, and home entertainment systems. Best Buy has received numerous positive reviews from customers who have praised the company for its excellent customer service, competitive pricing, and high-quality products.

One of the most significant advantages of shopping at Best Buy is the company's knowledgeable and helpful staff. Customers have reported that Best Buy employees are well-informed about the products they sell and are always willing to offer advice and assistance. This level of customer service has helped Best Buy build a loyal customer base and has contributed to the company's success.

Another positive aspect of Best Buy is its competitive pricing. Customers have reported that Best Buy offers some of the best prices on technology products, making it an excellent choice for those looking to save money. Additionally, Best Buy frequently offers sales and discounts, further increasing its value proposition.

Best Buy's product selection is also a significant advantage. The company offers a wide range of products from top brands, including Apple, Samsung, and Sony. Customers have reported that they appreciate the variety of products available at Best Buy, as it allows them to find exactly what they need.

Overall, Best Buy is a highly regarded retailer of technology products and services. The company's excellent customer service, competitive pricing, and wide product selection have earned it a loyal customer base and positive reviews from customers.

Best Buy In-depth Review

Website Design and User Experience: The website design of Best Buy is clean and user-friendly, making it easy to navigate and find what you're looking for. The search function is efficient and the layout is intuitive, ensuring a smooth user experience.

Product Range and Availability: Best Buy offers a wide range of products across various categories, including electronics, appliances, and entertainment. The website provides detailed information about each product, helping customers make informed decisions. The availability of products is generally good, with most items in stock and ready to be shipped.

Pricing and Discounts: Best Buy offers competitive pricing on their products, often matching or beating prices offered by other retailers. They frequently have sales and promotions, providing customers with opportunities to save money. Additionally, they have a price match guarantee, ensuring that customers get the best deal possible.

Customer Service and Support: Best Buy has a strong customer service and support system in place. Their knowledgeable and friendly staff are readily available to assist customers with any inquiries or issues. They offer multiple channels for customer support, including phone, email, and live chat, ensuring prompt and efficient assistance.

Delivery and Shipping: Best Buy provides reliable and efficient delivery services. They offer various shipping options, including standard and expedited shipping, allowing customers to choose the option that best suits their needs. The delivery process is generally smooth, with packages arriving on time and in good condition.

Return and Refund Policy: Best Buy has a fair and flexible return and refund policy. They offer a generous return window, allowing customers to return products within a specified period for a refund or exchange. The process is hassle-free, with clear instructions provided on their website.

Product Quality and Authenticity: Best Buy is known for offering high-quality and authentic products. They source their products from reputable brands and manufacturers, ensuring that customers receive genuine and reliable items. Best Buy also provides detailed product descriptions and specifications, helping customers make informed decisions about their purchases.

Customer Reviews and Ratings: Best Buy features customer reviews and ratings on their website, providing valuable insights into the products and services they offer. Customers can read reviews from other shoppers, helping them make informed decisions. The ratings and reviews are generally reliable and trustworthy.

Loyalty Programs and Rewards: Best Buy offers a loyalty program called "My Best Buy," which provides customers with exclusive benefits and rewards. Members can earn points on their purchases, which can be redeemed for discounts and other perks. The program is free to join and offers additional benefits based on the member's tier level.

Overall Shopping Experience: Overall, shopping at Best Buy is a pleasant and satisfying experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products, competitive pricing, and excellent customer service contribute to a positive shopping experience. With reliable delivery, a fair return policy, and high-quality products, Best Buy is a trusted retailer for all your electronic and appliance needs.

How to file a complaint about Best Buy?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or online service of Best Buy where the issue occurred.
  • The date and time of the incident or purchase.
  • A clear description of the product or service involved.
  • Any communication you've had with Best Buy's customer service, including dates and outcomes.
  • The nature of the issue, such as a faulty product, misrepresentation, or poor service.
  • Steps you've taken to resolve the issue with Best Buy, and the responses received.
  • The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.

Remember to be factual and include any relevant information about transactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Best Buy, such as a refund, exchange, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your narrative is easy to understand and that all the facts are presented correctly.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Make sure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Best Buy or other users to facilitate the resolution of your complaint.

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Best Buy contacts

Phone number

+1 (888) 237-8289

Website

www.bestbuy.ca

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