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Best Buy Customer Care Service

Best Buy Ltd.

7601 Penn Avenue South
United States - 55423-3645

Customer Support Phone Numbers

+1 888 237 8289 0 1

Best Buy Complaints & Reviews

Best Buy / Discontinued Product / Customer Service

Diannas on May 25, 2017
I ordered a panel ready dishwasher on 4-7-17 and was told it would be delivered Monday 5-8-17. We were notified that it wasn't available and delivery was changed to 5-17-17. We were then notified again the dishwasher wasn't available yet and the delivery was changed to 5-25-17. On Monday...

Best Buy / Horrible site

Derick on May 24, 2017
I bought something from Best Buy and I really regret that. I will never buy anything from them again because they gave me nothing but trouble. After about month of waiting I received a message from them where it was said that my order got cancelled because it was no longer available. They...

Best Buy / My refund is still missing!

Kravis00383 on Apr 28, 2017
I have ordered a laptop from them and they said it'll be here within max 7 days, but it did not arrive. I gave them one extra week because I didn't want to be too pushy and annoying. After 15 days of waiting I called Best Buy and was told that my order was cancelled because it was no...

Best Buy / Selling defect products

Rjh47 on Apr 25, 2017
I bought an ASUS laptop and within 30 days the usb 3.0 failed, and my track pad is starting to act up. Best buy will not refund me the money, it goes against their policy. My policy is I pay hard earned money for something that works. This should be illegal. I had my money stolen from me...

Best Buy / Poor customer service

Yourferna on Mar 31, 2017
I went to Best Buy on 3/30/2017. I'm not very good with electronics and I wanted help picking out a home security system that fitted my needs. I walked all around the store looking for the security systems and while I walked I passed 7 workers just standing around talking to each other...

Best Buy / Absolutely ridiculous and unprofessional service!

Jakke on Mar 31, 2017
I bought something from Best Buy online store and after I paid I asked them to deliver it to the nearest Best Buy store. When I ordered my item it was in stock and I even received a confirmation message. When I came to the store to pick my item I was told that it was not available! I...

Best Buy Canada / Drones - don't purchase here!!!

Chum43 on Jan 21, 2017
Recently received a Drone as a gift purchased at Best Buy. Upon assembly I found that the camera function will not operate properly at all. I approached Best Buy to get this defective product exchanged and was told that once package is opened it can not be exchanged or returned. Thi...

Best Buy / Best buy mansfield tx

Tonia Nevala on Jan 14, 2017
I went into to get a apple Magic Mouse with a cord to this location! There was nobody there except the Best Buy employees, anyway when I went in to get this product. I went to the front and nobody was there. No cashier, so they sent me to the customer service to get ringed up. This i...

Best Buy / Customer service

Cindy La Fave on Jan 14, 2017
I went to the Best Buy in Peterborough, Ontario to purchase yet another iPhone charger for my oldest son. The associate helping me was friendly and fast. Got what I was looking for. Went to the front cashier with only one person in front of me that she was currently assisting. Waited for...

Best Buy / Customer service failed of essential purpose - service

dpcltd on Jan 9, 2017
I purchased a garmin gps today, december 20th but was not offered an extended warranty - today, december 20th - I called the store and only got useless menu options frustrating me and putting me off from ever returning to a best buy - why should i? It was insulting when trying to...

Best Buy / Refrigerator stopped working

Galston on Jan 6, 2017
I bought refrigerator 1/30/15 from best buy in west Windsor nj. I had repairman to see refrigerator due to ice build up in freezer and condensation in refrigerator in Oct 5, 2015. I was told the only way to fix problem was to unplug refrigrator for 24 hours then plug back up. Well, I did...

Best Buy Canada / Samsung tv 50 inches

Siva Kumar Polisetti on Jan 5, 2017
Wed 3:21pm Best Buy Canada company delivered me the damaged Samsung 50inch 4k TV and ruined my new year 2017. On top of it rather correcting their mistake they are taking 7 days to process my refund after receiving the product to their return facility. This is frustrating...More over thi...

Best Buy / moto-g with greek squad guarantee (unethical behaviour and no service)

Nish5 on Dec 30, 2016
We bought a Moto G mobile from Best Buy which is inside the Bramalea City Centre in July 2014 with a Greek Squad guarantee. We were actually not interested in the guarantee, buy the salesperson convinced us that, if anything goes wrong with the mobile like it falls down and breaks, a...

Best Buy / Poor customer service

Bestbutt on Dec 22, 2016
South Vancouver store, not busy today in the afternoon. "Service" person said she would get key and be back. I waited 30 minutes. Four people in store. The so-called "service" person: 5'3", slightly plump, darkhaired woman with glasses. I spotter her just standing behind the counter. No...

Best Buy / Defective phone

Nasi on Dec 22, 2016
I bought a phone from a local Best Buy store. I used if for three months and faced some problems. Suddenly all kind of bugs appeared almost every day and only later I found out that my phone was not able to download and install new updates. I tried to fix it myself, but everything I've...

Best Buy / iPad mini 4

Gkharris on Dec 20, 2016
On the best buy.com website, the iPad Mini 4, 128GB, verizon unit was advertised for $329.99. When going through the on-line purchase process, it seemed normal until the very end when placing the item in the cart for purchase, an error was returned saying Unavailable. This was the same...

Best Buy / Apple ipad wifi+4g 256gb

Madhanraj on Oct 26, 2016
Sir/ madam My name madhanraj I am liveing India tamil nadu chennai. The best buy company address 15350 sherman way ste 250 nel, can 91406-4203 california po box 7735 united states I buying a new apple ipad wifi+4g 256gb this company is cheating me I will deposit in 35000 thousand indian...

Best Buy Canada / False advertising

Sctnewell on Oct 17, 2016
Oct 15th 2016 1-800-500-5181 Order a new dryer on line from Best Buy, the online order said four available and that after ordering they would call with a delivery date and time. After ordering the product they called and said it would be Nov 7th delivery date. Called the number supplied...

Best Buy - Colorado Spring / Price matching deception - "bundling" - buyer beware

Dan Roda on Oct 15, 2016
10/14/16 Total Purchase $312.80 BUYER BEWARE! I bought a Surface 3/4 docking station. I informed the sales agent I could buy the same item through Amazon Prime at price $60.00 less. He said he will price match at the price shown on Amazon. He did the price match but with a procedure called...

Best Buy / Mobile phone

JF Tremblay on Aug 29, 2016
I sat behind a customer to buy a phone for 25 minutes. Although there are three work stations, only one was operated. I asked if someone else was available to provide service, I was told No but that he was almost done. 15 minutes later still not available. Two other customers were behind...

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