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Best Buy Customer Care Service

Best Buy Canada Ltd.

2271 Harvey Ave
Kelowna
British Columbia
Canada - V1Y6H2

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Best Buy Complaints & Reviews

Best Buy Canada / Drones - don't purchase here!!!

Ch
Chum43 on Jan 21, 2017
Recently received a Drone as a gift purchased at Best Buy. Upon assembly I found that the camera function will not operate properly at all. I approached Best Buy to get this defective product exchanged and was told that once package is opened it can not be exchanged or returned. Thi...

Best Buy / Best buy mansfield tx

To
Tonia Nevala on Jan 14, 2017
I went into to get a apple Magic Mouse with a cord to this location! There was nobody there except the Best Buy employees, anyway when I went in to get this product. I went to the front and nobody was there. No cashier, so they sent me to the customer service to get ringed up. This i...

Best Buy / Customer service

Ci
Cindy La Fave on Jan 14, 2017
I went to the Best Buy in Peterborough, Ontario to purchase yet another iPhone charger for my oldest son. The associate helping me was friendly and fast. Got what I was looking for. Went to the front cashier with only one person in front of me that she was currently assisting. Waited for...

Best Buy / Customer service failed of essential purpose - service

Dp
dpcltd on Jan 9, 2017
I purchased a garmin gps today, december 20th but was not offered an extended warranty - today, december 20th - I called the store and only got useless menu options frustrating me and putting me off from ever returning to a best buy - why should i? It was insulting when trying to...

Best Buy / Refrigerator stopped working

Ga
Galston on Jan 6, 2017
I bought refrigerator 1/30/15 from best buy in west Windsor nj. I had repairman to see refrigerator due to ice build up in freezer and condensation in refrigerator in Oct 5, 2015. I was told the only way to fix problem was to unplug refrigrator for 24 hours then plug back up. Well, I did...

Best Buy Canada / Samsung tv 50 inches

Si
Siva Kumar Polisetti on Jan 5, 2017
Wed 3:21pm Best Buy Canada company delivered me the damaged Samsung 50inch 4k TV and ruined my new year 2017. On top of it rather correcting their mistake they are taking 7 days to process my refund after receiving the product to their return facility. This is frustrating...More over thi...

Best Buy / Moto-g with greek squad guarantee (Unethical behaviour and no service)

Ni
Nish5 on Dec 30, 2016
We bought a Moto G mobile from Best Buy which is inside the Bramalea City Centre in July 2014 with a Greek Squad guarantee. We were actually not interested in the guarantee, buy the salesperson convinced us that, if anything goes wrong with the mobile like it falls down and breaks, a...

Best Buy / Poor customer service

Be
Bestbutt on Dec 22, 2016
South Vancouver store, not busy today in the afternoon. "Service" person said she would get key and be back. I waited 30 minutes. Four people in store. The so-called "service" person: 5'3", slightly plump, darkhaired woman with glasses. I spotter her just standing behind the counter. No...

Best Buy / Defective phone

Na
Nasi on Dec 22, 2016
I bought a phone from a local Best Buy store. I used if for three months and faced some problems. Suddenly all kind of bugs appeared almost every day and only later I found out that my phone was not able to download and install new updates. I tried to fix it myself, but everything I've...

Best Buy / iPad mini 4

Gk
Gkharris on Dec 20, 2016
On the best buy.com website, the iPad Mini 4, 128GB, verizon unit was advertised for $329.99. When going through the on-line purchase process, it seemed normal until the very end when placing the item in the cart for purchase, an error was returned saying Unavailable. This was the same...

Best Buy / Apple ipad wifi+4g 256gb

Ma
Madhanraj on Oct 26, 2016
Sir/ madam My name madhanraj I am liveing India tamil nadu chennai. The best buy company address 15350 sherman way ste 250 nel, can 91406-4203 california po box 7735 united states I buying a new apple ipad wifi+4g 256gb this company is cheating me I will deposit in 35000 thousand indian...

Best Buy Canada / False advertising

Sc
Sctnewell on Oct 17, 2016
Oct 15th 2016 1-800-500-5181 Order a new dryer on line from Best Buy, the online order said four available and that after ordering they would call with a delivery date and time. After ordering the product they called and said it would be Nov 7th delivery date. Called the number supplied...

Best Buy - Colorado Spring / Price matching deception - "bundling" - buyer beware

Da
Dan Roda on Oct 15, 2016
10/14/16 Total Purchase $312.80 BUYER BEWARE! I bought a Surface 3/4 docking station. I informed the sales agent I could buy the same item through Amazon Prime at price $60.00 less. He said he will price match at the price shown on Amazon. He did the price match but with a procedure called...

Best Buy / Mobile phone

Jf
JF Tremblay on Aug 29, 2016
I sat behind a customer to buy a phone for 25 minutes. Although there are three work stations, only one was operated. I asked if someone else was available to provide service, I was told No but that he was almost done. 15 minutes later still not available. Two other customers were behind...

Best Buy / Denon avr s710w receiver / service plan - best buy sale guy lied to me!

Ke
Kevin88!! on Aug 22, 2016
I bought a DENON AVRS710W Receiver on 03/11/2016 at a Bestbuy Store located in Weston Rd. At the time of buying, Sale guy convinced me to buy the service plan. Based on his promise that I can get a new replacement in case that there is anything wrong with the product. Unfortunately, My...

Best Buy / Refrigerator

Pa
Pat Buheller on Aug 17, 2016
Initially delivered the wrong one. Delivered Amana instead of Frigidaire. Delivered Frigidaire but failed to attach Toe Grill. Richie left message that he would take care of it. 3 weeks later Toe Grill not delivered or installed. I love my new fridge but dislike the bottom on it not...

Best Buy / Disappointed customer

Ti
Tim on May 24, 2016
I was a Best Buy customer in the past and loved this site and their products. They were great and very reliable. About two months ago I decided that I need a new cell phone and I decided to order from Best Buy. That was the biggest mistake I've ever made, there is nothing left from Best...

Best Buy / Samsung Galaxy S6/Not Honoring Credit Balance

Da
Daisy Dacko on May 20, 2016
On May 20, 2016 around 4:30pm My husband and I went to the Best Buy on Drew Street and US 19 to purchase a Clock Radio. We had a credit balance from 2 Samsung Galaxy S6 phones we purchased last year totaling $18.32. We brought the original receipt to use the credit towards the purchase...

Best Buy / iPad screen replacement

Wr
WrenTink on May 11, 2016
May 11, 2016 - Bought iPad. Bought extended warranty - specifically because salesperson said if screen cracks it will be covered. I cracked screen. Wanted to have it fixed, buy another iPad, and a new cell. Was told I wasn't covered. Would cost over $300 to fix, so it was a write off and I...

Best Buy / Social services

He
heritageGH on Apr 21, 2016
We are a nonprofit organization serving abused foster youth and have been in operation for 26 years and maintain 6 figures in our checking account. We have NEVER ever had a check bounce in all these years and up until the last 45 days, we have not had problem writing checks. In the last month...

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