SUBMIT A COMPLAINT

Against Pak Suzuki Motors and M/s Margalla Motors / complain against pak suzuki motors and m/s margalla motors from: ashraf (director operations) m/s aziz sons textile karachi pakistan

1 Karachi - Pakistan, PK
Contact information:

To,

Honorable Minister of Industries - Japan, Prime Minister - Japan and Japan Consulate Karachi

Yours Excellency,

Further to below email, for about one year has been passed to my below complain against Pak Suzuki Motors and Margalla Motors and the matter is still un-resolved. First of all my payment stuck, secondly the vehicle is also not in use and thirdly I am also not receiving proper results from court. Therefore, I shall be very much grateful if you could kindly intervene and resolve my matter.

The written statement filed by Pak Suzuki Motors and Margalla Motors in response to my suite reads as follows:

"All Suzuki vehicles are supplied to customers only after thorough inspection and complete satisfaction",

While I had purchased the brand new Suzuki vehicle from Margalla Motors on 17 June 2016 and just within 2 months the vehicle started creating problems, when the speed go beyond 50km the staring start to shake and goes out of control. If this is new vehicle and thoroughly checked before delivery then why just within two months wheel balancing was done? New vehicle make such problem in a short period of time?

I hope you will consider my request and take some serious actions to help me out and resolve this issue on urgent basis.

Thank you for your kind help and support.

Best regards

Ashraf
Cell No. [protected]
Home Address: House No. 4-12/E
Muhammad Ali Cooperative Housing Society
Near Zubeda Medical Centre
Karachi - Pakistan

On Sat, Nov 26, 2016 at 3:14 PM, Ashraf-Laptop wrote:
To,
Honorable Minister of Industries - Japan, Prime Minister - Japan and Japan Consulate Karachi
Yours Excellency,
Sir, my name is Ashraf, working as Director Operations at M/s Aziz Sons. Alhamdulillah, I am good reputable person and tax payer.
I feel great disappointment to inform you that, I have purchased a vehicle from your motor vehicle company M/s Pak Suzuki Motors for personal use, as well as my elder son also use same vehicle to go NED university in morning (he is in final year) and upon returning he also give tuition to few students and then finally return to home late in the evening.
However, few days back the vehicle was malfunctioning due to some problem and in this regard I complaint to Pak Suzuki Motors as well as also remain in contact with your authorized dealer M/s Margalla Motors where I purchased this vehicle. Despite of my repeated requests and lots of email correspondence I have not receive positive response from them which is injustice and due to this I am mentally disturbed and feel very much disappointment. Not only me, but my son also disturb due to non-availability of vehicle, because he has to travel by public transport and this cause me financial losses on daily basis.
Yours Excellency, as you belongs to a good civilized nation and take great care of humans, so considering this fact I appeal you with great hope that you would intervene into this matter and take strict action against Pak Suzuki Motors and M/s Margalla motors and would help to provide me due justice. As they have done injustice with me and this has cause huge financial loss to me as well as mental torture to my family. I hope you will seriously consider my request and provide immediate justice.
I also took up this matter with them (Pak Suzuki Motors & Margalla Motors) in the court and the details are as follows:
Suit No. 1784/2016
Hearing Date: 30th Nov 2016
Sir, court decision would require very long period and I cannot afford to wait for this. But Pak Suzuki Motors is Japanese Company and not taking my matter seriously, because may be they are assuming this as normal routine issue, but being a human it is very much teasing and disturbing for me. As your justice is famous in world that's why I appeal you and hope you will help me to get due justice.
The complete email correspondence with Pak Suzuki Motors is attached for your ready reference.
Best regards
Ashraf
Cell No. [protected]
Home Address: House No. 4-12/E
Muhammad Ali Cooperative Housing Society
Near Zubeda Medical Centre
Karachi - Pakistan

---------- Forwarded message ----------
From: Ashraf-Laptop
To: "'customercentre'"
Cc:, ,
Bcc:
Date: Fri, 21 Oct 2016 17:08:04 +0500
Subject: FW: Complain - Suzuki Bolan
To,
Customer Care Manager
Pak Suzuki Motor Company Limited.
Dear Sir,
Once again, writing this email to you with great disappointment and frustration. I had sent you the below email on 16th Oct 2016 and Alhamdulillah, received phone call from your representative Mr. Asim on Monday 17th Oct 2016 where he said to me that "you should send vehicle to Margalla Motors tomorrow". And to follow the advise of your representative, very next day (on 18th Oct 2016) I had delivered vehicle to Margalla Motors for repairing. However after holding the vehicle for 3 days at Margalla Motors, finally on 20th Oct 2016, around 07:50pm I received phone call from Mr. Rashid (Margalla Motors) saying that "unfortunately your complain is still not resolved but the team arrived from Pak Suzuki has diagnosed the root cause/actual reason of fault. If you want then can call back the vehicle at your home. Hopefully we will get the modified parts from Pak Suzuki Motors on 22nd Oct 2016. And Inshallah, we have a great hope that your problem would be resolved".

Today (on 21st Oct 2016) I had a detail meeting with Mr. Faisal at Margalla Motors where I briefed to him in detail about my discussion with Mr. Rashid (Margalla Motors). Upon which Mr. Faisal told me that unfortunately the parts which we were suppose to receive today from Pak Suzuki Motors after modification, but as per current situation we could not get the modified parts today. After that he also called to Pak Suzuki Motors in front of me asking them as to when parts will be received after modification? Upon which you/Pak Suzuki Motors gave response that, hopefully parts expected to be received next week and your representative will advise me the actual position on phone call after Juma Prayer. Today at 02:50pm I received phone call from Mr. Asim saying that your Q/A and vendors are working on parts and most probably the parts would be ready by next week and I would receive a phone call from Pak Suzuki Motors. Upon which whatever concerns and grievances I have in my mind, I have shared all with Mr. Asim in detail and he straight forward told me that, as per company policy we cannot give any further favor to you, except for, repairing of your vehicle. About 4 months have been passed to this fault, but I fail to understand that your such a big company, Q/A and R&D are unable to resolve it, what type of fault is this that your entire team is unable to resolve it? I still not believe that the matter could possibly resolve by next week, because I continue to trust on your excuses since last 4 months which is now badly shake and I cannot trust any more. Now enough is enough.

In view of all the circumstances and situation faced by me despite I have purchased a brand new vehicle from you on 17 June 2016 and so far the vehicle runs only 3100kms approx but its condition is such, that during 4 months period the vehicle went to workshop about 11 times and at one instance it was remained at workshop for 3 full days. Your team together vendors people (total 8 persons) were continuously remained engaged on it for 3 days but the problem still remained unresolved. It appears to me that, I have not purchased a Suzuki Bolan but have purchased a rocket/space shuttle from you. During 4 months period the vehicle remained hold at margalla motors workshop for 13 days for repairing purpose which is 11%. In addition to this, the vehicle also remained hold at my home since 13 days due to said problem and I already quoted this in my earlier email, means 11% vehicle remain hold at my home. 4 months consist of 120 days, out of which for total 26 days the vehicle remained hold at my home and workshop, which is 22% and I will put this vehicle on hold until our matter is resolved. Although Mr. Asim gave me assurance that this fault is not life threatening, but sorry to say I cannot accept and trust on it. In view of all circumstances, I have now reached at conclusion that there is manufacturing fault in your vehicle, as per Mr. Asim that if they fix same parts in other vehicle then such type of problem does not occur but when fixed in my vehicle only then such type of fault is identified which make clear that my statement is true, and when such type of fault occur in any vehicle then it could not be repair because your such a big company is unable to resolve this fault. So you have to accept the reality and also please consider my statement that I have purchased this brand new vehicle for my personal use and not for sending to workshop again and again and nor for holding at home. During starting 4 months if vehicle is delivered to workshop for 11 times then what this mean? In fact principally new vehicle would not have to go to workshop for any problem/repairing during the first year, because newly purchased vehicle should have at least 5 to 7 years life, , while in my case you people have destroyed my vehicle. You please tell me with your full of sincerity that, has the newly purchased vehicle generate such type of problems which I am currently facing? It seems to be a very big manufacturing fault, in order to diagnose it my vehicle went to workshop for 11times. It's a big question mark on your R&D, brand, Q/A and goodwill. I well remember that there was happened a parts issue with Toyota motors in Japan and they had not only called back all their vehicles from showrooms but even also called back those vehicles which have already been sold out to customers and provided them replacement with handsome claim.

With all due respect, whatever problems and mental torture I have faced after purchasing of this vehicle, now I am not in a position to bear any further stress. God forbid it may cause my nervous breakdown because I have purchased this vehicle for my son and daily he has to go university on it and after that on same vehicle he go to take tuition and then finally come back to home late nigt. Now for whatever days the vehicle was not there he has to go to university and tuition either by bus, motor bike or rickshaw and face too much difficulties and he has to make extra payment plus he has to face problems. Further, my mother is also annoyed with me that, why you send your son by bus or rickshaw and I cannot bear annoyance of my mother in any case, this is the reason why I have purchased brand new vehicle, but sorry to say it has not resolve my purpose, the reason you can see in above-mentioned explanation and my various below emails. Do you think is it reasonable? Is it happen with new vehicle?

It is my sincere request to kindly either refund me the actual cost of this vehicle (including own, insurance, extended warranty, registration, centrally locked, deck, speaker and necessary accessories having total cost around Rs.875, 000 plus extra expense and mental torture we faced due to non-availability of vehicle and the compensation of which is around Rs.125, 000, Total = One Million Pak Rupees) or I will purchase from you a Suzuki Swift and you should adjust this full amount in that deal but subject to your guarantee that this vehicle could not cause those issues which I have faced with Bolan, because the problems I faced with Bolan, my confidence is shake with your brand badly.

Further, you have pasted a sticker on the back of your vehicle that, incase of any complain contact UAN No. [protected]/7 which means I understand that at any given time we can call on given number and can get assistance / help whichever is needed, but sorry to say whenever I tried to call after recording line get disconnected and I never ever talked with any of your representative on that number, I tried this number about 100 times. Moreover, I will take up this matter with your Japan office as well.

Otherwise, after two days of sending this email you either fulfill my genuine request or in other case I have to take up the matter in court and in such a situation you have to pay additional fee of court and my lawyer. Final decision will be yours.

Best regards
Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]
and [protected]
From: Ashraf-Laptop [mailto:[protected]@gmail.com]
Sent: Sunday, October 16, 2016 10:17 AM
To: 'customercentre'
Cc: '[protected]@paksuzuki.com.pk'; '[protected]@paksuzuki.com.pk'; '[protected]@paksuzuki.com.pk'; '[protected]@yahoo.com'
Subject: RE: Complain - Suzuki Bolan

To,
Customer Care Manager
Pak Suzuki Motor Company Limited.
Dear Sir,
Thanks for your below email.
We had sent you the email on 7th Oct 2016 and finally received your reply on 13th Oct 2016, however today is 16th Oct 2016, means about 10 days has been passed to our email. No doubt Ashura Holidays also fall during these days but for God sake please try to understand my point of view that I have purchased a brand new vehicle from you and not second hand used vehicle. I have hold this vehicle to my home since 7th Oct 2016 because of the noise coming from it which is too danger and I am afraid that it may cause a serious accident. Again I have a question to you, is it your service?
It is my sincere request to you that, instead of giving assurance on email you please practically do something to resolve my complain, incase if the problem could not be resolved then please refund my entire payment or exchange me brand new vehicle having no such problem. Please resolve this matter on war footing basis else I have available open option to take up the matter in court which I think would not be reasonable for both of us.
Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]

Cc: Mr Faisal
Margalla Motors
From: customercentre [mailto:[protected]@paksuzuki.com.pk]
Sent: Thursday, October 13, 2016 7:41 AM
To: Muhammad Ashraf
Subject: RE: Complain - Suzuki Bolan

Dear Sir,

Thank you for writing to Pak Suzuki and regret the problem faced by you
However, we have forwarded the details to the concerned area now our team is looking into the issue & we will get back to you soon.

Best Regards,

Customer Relations Centre
Pak Suzuki Motor Co. Ltd., Karachi.
UAN: 021-111-SUZUKI [protected])
SMS: 0336-PSUZUKI [protected])
Email: [protected]@paksuzuki.com.pk
Website: http://www.paksuzuki.com.pk/

From: Muhammad Ashraf [mailto:[protected]@gmail.com]
Sent: Friday, October 07, 2016 9:37 PM
To: contact; customercentre; CEO; [protected]@www.fascom.com
Cc: [protected]@yahoo.com
Subject: Complain - Suzuki Bolan

To,
Customer Care Manager
Pak Suzuki Motor Company Limited.

Dear Sir,
On dated 17th June 2016 invoice no VI-[protected] I had purchased one Bolan Suzuki through Margalla Motors having registration no. CV-9192, Engine No. PKT939682, Chassis No. SV308PK01056187.

Just for your kind information, before this recent motor vehicle deal I had also previously used Bolan, Khyber, Cultus and Baleno of Suzuki brand but sorry to say the quality of recently purchased Bolan is very inferior, and even within only 4 months period the Leaf Spring(KAMANI) has been replaced 3 times. Despite of that when only driver alone drives the vehicle without any other person it is still making too much noise which is very much disturbing.
Although, your authorized dealer M/S Margalla Motors is fully cooperating with us in this regard, but they are also saying that all parts are provided by the Suzuki motor, so if there is any problem with parts then we cannot resolve the problem. Alhamdulillah, I am associated with the textile group as a Director since last 35 years and always prefer to use your brand vehicle but this time your Suzuki Bolan vehicle (currently being used at my home) has really very disappointed me. For future I would first think before recommending any of my colleagues or friends for use of Suzuki brand vehicle, as my trust level on Suzuki brand vehicle is now break. For God sake it is my sincere request to kindly solve my problem on priority basis with full satisfaction.
Look forward to your prompt and positive response.

Best Regards,

Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]

Cc: Mr Faisal
Margalla Motors

---------- Forwarded message ----------
From: Muhammad Ashraf
To:, ,
Cc:
Bcc:
Date: Fri, 7 Oct 2016 22:38:29 +0500
Subject: Fwd: Complain - Suzuki Bolan
To,
Customer Care Manager
Pak Suzuki Motor Company Limited.

Dear Sir,
On dated 17th June 2016 invoice no VI-[protected] I had purchased one Bolan Suzuki through Margalla Motors having registration no. CV-9192, Engine No. PKT939682, Chassis No. SV308PK01056187.

Just for your kind information, before this recent motor vehicle deal I had also previously used Bolan, Khyber, Cultus and Baleno of Suzuki brand but sorry to say the quality of recently purchased Bolan is very inferior, and even within only 4 months period the Leaf Spring(KAMANI) has been replaced 3 times. Despite of that when only driver alone drives the vehicle without any other person it is still making too much noise which is very much disturbing.
Although, your authorized dealer M/S Margalla Motors is fully cooperating with us in this regard, but they are also saying that all parts are provided by the Suzuki motor, so if there is any problem with parts then we cannot resolve the problem. Alhamdulillah, I am associated with the textile group as a Director since last 35 years and always prefer to use your brand vehicle but this time your Suzuki Bolan vehicle (currently being used at my home) has really very disappointed me. For future I would first think before recommending any of my colleagues or friends for use of Suzuki brand vehicle, as my trust level on Suzuki brand vehicle is now break. For God sake it is my sincere request to kindly solve my problem on priority basis with full satisfaction.
Look forward to your prompt and positive response.

Best Regards,

Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]

Cc: Mr Faisal
Margalla Motors

---------- Forwarded message ----------
From: Margalla Motors
To: Ashraf-Laptop, "'customercentre'"
Cc:,
Bcc:
Date: Mon, 31 Oct 2016 10:19:59 +0500
Subject: Re: Complain - Suzuki Bolan
Dear Mr Ashraf
Please send your vehicle to our work shop(margalla motors)we will check and inspect your vehicle

Kindly find attachment, acknowledge for receipt.

Best Regards

SUZUKI MARGALLA MOTORS
166-A, Block 3, P.E.C.H.S., Sir Syed Road, off.Khalid Bin Walid Road, Karachi-75400.
Mobile: [protected], [protected], [protected], [protected]
Tel:[protected], 021-[protected] (4Lines), Fax: 021-[protected]
Web: www.margallamotors.com Join Us: www.facebook.com/margallamotors

On Sunday, October 16, 2016 10:17 AM, Ashraf-Laptop wrote:

To,
Customer Care Manager
Pak Suzuki Motor Company Limited.
Dear Sir,
Thanks for your below email.
We had sent you the email on 7th Oct 2016 and finally received your reply on 13th Oct 2016, however today is 16th Oct 2016, means about 10 days has been passed to our email. No doubt Ashura Holidays also fall during these days but for God sake please try to understand my point of view that I have purchased a brand new vehicle from you and not second hand used vehicle. I have hold this vehicle to my home since 7th Oct 2016 because of the noise coming from it which is too danger and I am afraid that it may cause a serious accident. Again I have a question to you, is it your service?
It is my sincere request to you that, instead of giving assurance on email you please practically do something to resolve my complain, incase if the problem could not be resolved then please refund my entire payment or exchange me brand new vehicle having no such problem. Please resolve this matter on war footing basis else I have available open option to take up the matter in court which I think would not be reasonable for both of us.
Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]

Cc: Mr Faisal
Margalla Motors
From: customercentre [mailto:[protected]@paksuzuki.com.pk]
Sent: Thursday, October 13, 2016 7:41 AM
To: Muhammad Ashraf
Subject: RE: Complain - Suzuki Bolan

Dear Sir,
Thank you for writing to Pak Suzuki and regret the problem faced by you
However, we have forwarded the details to the concerned area now our team is looking into the issue & we will get back to you soon.

Best Regards,
Customer Relations Centre
Pak Suzuki Motor Co. Ltd., Karachi.
UAN: 021-111-SUZUKI [protected])
SMS: 0336-PSUZUKI [protected])
Email: [protected]@paksuzuki.com.pk
Website: http://www.paksuzuki.com.pk/

From: Muhammad Ashraf [mailto:[protected]@gmail.com]
Sent: Friday, October 07, 2016 9:37 PM
To: contact; customercentre; CEO; [protected]@www.fascom.com
Cc: [protected]@yahoo.com
Subject: Complain - Suzuki Bolan

To,
Customer Care Manager
Pak Suzuki Motor Company Limited.

Dear Sir,
On dated 17th June 2016 invoice no VI-[protected] I had purchased one Bolan Suzuki through Margalla Motors having registration no. CV-9192, Engine No. PKT939682, Chassis No. SV308PK01056187.

Just for your kind information, before this recent motor vehicle deal I had also previously used Bolan, Khyber, Cultus and Baleno of Suzuki brand but sorry to say the quality of recently purchased Bolan is very inferior, and even within only 4 months period the Leaf Spring(KAMANI) has been replaced 3 times. Despite of that when only driver alone drives the vehicle without any other person it is still making too much noise which is very much disturbing.
Although, your authorized dealer M/S Margalla Motors is fully cooperating with us in this regard, but they are also saying that all parts are provided by the Suzuki motor, so if there is any problem with parts then we cannot resolve the problem. Alhamdulillah, I am associated with the textile group as a Director since last 35 years and always prefer to use your brand vehicle but this time your Suzuki Bolan vehicle (currently being used at my home) has really very disappointed me. For future I would first think before recommending any of my colleagues or friends for use of Suzuki brand vehicle, as my trust level on Suzuki brand vehicle is now break. For God sake it is my sincere request to kindly solve my problem on priority basis with full satisfaction.
Look forward to your prompt and positive response.

Best Regards,

Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]

Cc: Mr Faisal
Margalla Motors

---------- Forwarded message ----------
From: customercentre
To: Ashraf-Laptop
Cc:
Bcc:
Date: Sat, 22 Oct 2016 09:28:20 +0500
Subject: RE: Complain - Suzuki Bolan
Dear Sir,

We have noted down your concerns, and forwarded to concerned area .Now our team is looking into the issue. Thank you for bringing this matter to our attention.

Thank you,
Customer Relations Centre
Pak Suzuki Motor Co. Ltd., Karachi.
UAN: 021-111-SUZUKI [protected])
SMS: 0336-PSUZUKI [protected])
Email: [protected]@paksuzuki.com.pk
Website: www.paksuzuki.com.pk

From: Ashraf-Laptop [mailto:[protected]@gmail.com]
Sent: Friday, October 21, 2016 5:08 PM
To: customercentre
Cc: contact; customercentre; CEO
Subject: FW: Complain - Suzuki Bolan

To,
Customer Care Manager
Pak Suzuki Motor Company Limited.
Dear Sir,
Once again, writing this email to you with great disappointment and frustration. I had sent you the below email on 16th Oct 2016 and Alhamdulillah, received phone call from your representative Mr. Asim on Monday 17th Oct 2016 where he said to me that "you should send vehicle to Margalla Motors tomorrow". And to follow the advise of your representative, very next day (on 18th Oct 2016) I had delivered vehicle to Margalla Motors for repairing. However after holding the vehicle for 3 days at Margalla Motors, finally on 20th Oct 2016, around 07:50pm I received phone call from Mr. Rashid (Margalla Motors) saying that "unfortunately your complain is still not resolved but the team arrived from Pak Suzuki has diagnosed the root cause/actual reason of fault. If you want then can call back the vehicle at your home. Hopefully we will get the modified parts from Pak Suzuki Motors on 22nd Oct 2016. And Inshallah, we have a great hope that your problem would be resolved".

Today (on 21st Oct 2016) I had a detail meeting with Mr. Faisal at Margalla Motors where I briefed to him in detail about my discussion with Mr. Rashid (Margalla Motors). Upon which Mr. Faisal told me that unfortunately the parts which we were suppose to receive today from Pak Suzuki Motors after modification, but as per current situation we could not get the modified parts today. After that he also called to Pak Suzuki Motors in front of me asking them as to when parts will be received after modification? Upon which you/Pak Suzuki Motors gave response that, hopefully parts expected to be received next week and your representative will advise me the actual position on phone call after Juma Prayer. Today at 02:50pm I received phone call from Mr. Asim saying that your Q/A and vendors are working on parts and most probably the parts would be ready by next week and I would receive a phone call from Pak Suzuki Motors. Upon which whatever concerns and grievances I have in my mind, I have shared all with Mr. Asim in detail and he straight forward told me that, as per company policy we cannot give any further favor to you, except for, repairing of your vehicle. About 4 months have been passed to this fault, but I fail to understand that your such a big company, Q/A and R&D are unable to resolve it, what type of fault is this that your entire team is unable to resolve it? I still not believe that the matter could possibly resolve by next week, because I continue to trust on your excuses since last 4 months which is now badly shake and I cannot trust any more. Now enough is enough.

In view of all the circumstances and situation faced by me despite I have purchased a brand new vehicle from you on 17 June 2016 and so far the vehicle runs only 3100kms approx but its condition is such, that during 4 months period the vehicle went to workshop about 11 times and at one instance it was remained at workshop for 3 full days. Your team together vendors people (total 8 persons) were continuously remained engaged on it for 3 days but the problem still remained unresolved. It appears to me that, I have not purchased a Suzuki Bolan but have purchased a rocket/space shuttle from you. During 4 months period the vehicle remained hold at margalla motors workshop for 13 days for repairing purpose which is 11%. In addition to this, the vehicle also remained hold at my home since 13 days due to said problem and I already quoted this in my earlier email, means 11% vehicle remain hold at my home. 4 months consist of 120 days, out of which for total 26 days the vehicle remained hold at my home and workshop, which is 22% and I will put this vehicle on hold until our matter is resolved. Although Mr. Asim gave me assurance that this fault is not life threatening, but sorry to say I cannot accept and trust on it. In view of all circumstances, I have now reached at conclusion that there is manufacturing fault in your vehicle, as per Mr. Asim that if they fix same parts in other vehicle then such type of problem does not occur but when fixed in my vehicle only then such type of fault is identified which make clear that my statement is true, and when such type of fault occur in any vehicle then it could not be repair because your such a big company is unable to resolve this fault. So you have to accept the reality and also please consider my statement that I have purchased this brand new vehicle for my personal use and not for sending to workshop again and again and nor for holding at home. During starting 4 months if vehicle is delivered to workshop for 11 times then what this mean? In fact principally new vehicle would not have to go to workshop for any problem/repairing during the first year, because newly purchased vehicle should have at least 5 to 7 years life, , while in my case you people have destroyed my vehicle. You please tell me with your full of sincerity that, has the newly purchased vehicle generate such type of problems which I am currently facing? It seems to be a very big manufacturing fault, in order to diagnose it my vehicle went to workshop for 11times. It's a big question mark on your R&D, brand, Q/A and goodwill. I well remember that there was happened a parts issue with Toyota motors in Japan and they had not only called back all their vehicles from showrooms but even also called back those vehicles which have already been sold out to customers and provided them replacement with handsome claim.

With all due respect, whatever problems and mental torture I have faced after purchasing of this vehicle, now I am not in a position to bear any further stress. God forbid it may cause my nervous breakdown because I have purchased this vehicle for my son and daily he has to go university on it and after that on same vehicle he go to take tuition and then finally come back to home late nigt. Now for whatever days the vehicle was not there he has to go to university and tuition either by bus, motor bike or rickshaw and face too much difficulties and he has to make extra payment plus he has to face problems. Further, my mother is also annoyed with me that, why you send your son by bus or rickshaw and I cannot bear annoyance of my mother in any case, this is the reason why I have purchased brand new vehicle, but sorry to say it has not resolve my purpose, the reason you can see in above-mentioned explanation and my various below emails. Do you think is it reasonable? Is it happen with new vehicle?

It is my sincere request to kindly either refund me the actual cost of this vehicle (including own, insurance, extended warranty, registration, centrally locked, deck, speaker and necessary accessories having total cost around Rs.875, 000 plus extra expense and mental torture we faced due to non-availability of vehicle and the compensation of which is around Rs.125, 000, Total = One Million Pak Rupees) or I will purchase from you a Suzuki Swift and you should adjust this full amount in that deal but subject to your guarantee that this vehicle could not cause those issues which I have faced with Bolan, because the problems I faced with Bolan, my confidence is shake with your brand badly.

Further, you have pasted a sticker on the back of your vehicle that, incase of any complain contact UAN No. [protected]/7 which means I understand that at any given time we can call on given number and can get assistance / help whichever is needed, but sorry to say whenever I tried to call after recording line get disconnected and I never ever talked with any of your representative on that number, I tried this number about 100 times. Moreover, I will take up this matter with your Japan office as well.

Otherwise, after two days of sending this email you either fulfill my genuine request or in other case I have to take up the matter in court and in such a situation you have to pay additional fee of court and my lawyer. Final decision will be yours.

Best regards
Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]
and [protected]
From: Ashraf-Laptop [mailto:[protected]@gmail.com]
Sent: Sunday, October 16, 2016 10:17 AM
To: 'customercentre'
Cc: '[protected]@paksuzuki.com.pk'; '[protected]@paksuzuki.com.pk'; '[protected]@paksuzuki.com.pk'; '[protected]@yahoo.com'
Subject: RE: Complain - Suzuki Bolan

To,
Customer Care Manager
Pak Suzuki Motor Company Limited.
Dear Sir,
Thanks for your below email.
We had sent you the email on 7th Oct 2016 and finally received your reply on 13th Oct 2016, however today is 16th Oct 2016, means about 10 days has been passed to our email. No doubt Ashura Holidays also fall during these days but for God sake please try to understand my point of view that I have purchased a brand new vehicle from you and not second hand used vehicle. I have hold this vehicle to my home since 7th Oct 2016 because of the noise coming from it which is too danger and I am afraid that it may cause a serious accident. Again I have a question to you, is it your service?
It is my sincere request to you that, instead of giving assurance on email you please practically do something to resolve my complain, incase if the problem could not be resolved then please refund my entire payment or exchange me brand new vehicle having no such problem. Please resolve this matter on war footing basis else I have available open option to take up the matter in court which I think would not be reasonable for both of us.
Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]

Cc: Mr Faisal
Margalla Motors
From: customercentre [mailto:[protected]@paksuzuki.com.pk]
Sent: Thursday, October 13, 2016 7:41 AM
To: Muhammad Ashraf
Subject: RE: Complain - Suzuki Bolan

Dear Sir,

Thank you for writing to Pak Suzuki and regret the problem faced by you
However, we have forwarded the details to the concerned area now our team is looking into the issue & we will get back to you soon.

Best Regards,

Customer Relations Centre
Pak Suzuki Motor Co. Ltd., Karachi.
UAN: 021-111-SUZUKI [protected])
SMS: 0336-PSUZUKI [protected])
Email: [protected]@paksuzuki.com.pk
Website: http://www.paksuzuki.com.pk/

From: Muhammad Ashraf [mailto:[protected]@gmail.com]
Sent: Friday, October 07, 2016 9:37 PM
To: contact; customercentre; CEO; [protected]@www.fascom.com
Cc: [protected]@yahoo.com
Subject: Complain - Suzuki Bolan

To,
Customer Care Manager
Pak Suzuki Motor Company Limited.

Dear Sir,
On dated 17th June 2016 invoice no VI-[protected] I had purchased one Bolan Suzuki through Margalla Motors having registration no. CV-9192, Engine No. PKT939682, Chassis No. SV308PK01056187.

Just for your kind information, before this recent motor vehicle deal I had also previously used Bolan, Khyber, Cultus and Baleno of Suzuki brand but sorry to say the quality of recently purchased Bolan is very inferior, and even within only 4 months period the Leaf Spring(KAMANI) has been replaced 3 times. Despite of that when only driver alone drives the vehicle without any other person it is still making too much noise which is very much disturbing.
Although, your authorized dealer M/S Margalla Motors is fully cooperating with us in this regard, but they are also saying that all parts are provided by the Suzuki motor, so if there is any problem with parts then we cannot resolve the problem. Alhamdulillah, I am associated with the textile group as a Director since last 35 years and always prefer to use your brand vehicle but this time your Suzuki Bolan vehicle (currently being used at my home) has really very disappointed me. For future I would first think before recommending any of my colleagues or friends for use of Suzuki brand vehicle, as my trust level on Suzuki brand vehicle is now break. For God sake it is my sincere request to kindly solve my problem on priority basis with full satisfaction.
Look forward to your prompt and positive response.

Best Regards,

Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]

Cc: Mr Faisal
Margalla Motors

---------- Forwarded message ----------
From: customercentre
To: Muhammad Ashraf
Cc:
Bcc:
Date: Thu, 13 Oct 2016 07:41:12 +0500
Subject: RE: Complain - Suzuki Bolan
Dear Sir,

Thank you for writing to Pak Suzuki and regret the problem faced by you
However, we have forwarded the details to the concerned area now our team is looking into the issue & we will get back to you soon.

Best Regards,

Customer Relations Centre
Pak Suzuki Motor Co. Ltd., Karachi.
UAN: 021-111-SUZUKI [protected])
SMS: 0336-PSUZUKI [protected])
Email: [protected]@paksuzuki.com.pk
Website: http://www.paksuzuki.com.pk/

From: Muhammad Ashraf [mailto:[protected]@gmail.com]
Sent: Friday, October 07, 2016 9:37 PM
To: contact; customercentre; CEO; [protected]@www.fascom.com
Cc: [protected]@yahoo.com
Subject: Complain - Suzuki Bolan

To,
Customer Care Manager
Pak Suzuki Motor Company Limited.

Dear Sir,
On dated 17th June 2016 invoice no VI-[protected] I had purchased one Bolan Suzuki through Margalla Motors having registration no. CV-9192, Engine No. PKT939682, Chassis No. SV308PK01056187.

Just for your kind information, before this recent motor vehicle deal I had also previously used Bolan, Khyber, Cultus and Baleno of Suzuki brand but sorry to say the quality of recently purchased Bolan is very inferior, and even within only 4 months period the Leaf Spring(KAMANI) has been replaced 3 times. Despite of that when only driver alone drives the vehicle without any other person it is still making too much noise which is very much disturbing.
Although, your authorized dealer M/S Margalla Motors is fully cooperating with us in this regard, but they are also saying that all parts are provided by the Suzuki motor, so if there is any problem with parts then we cannot resolve the problem. Alhamdulillah, I am associated with the textile group as a Director since last 35 years and always prefer to use your brand vehicle but this time your Suzuki Bolan vehicle (currently being used at my home) has really very disappointed me. For future I would first think before recommending any of my colleagues or friends for use of Suzuki brand vehicle, as my trust level on Suzuki brand vehicle is now break. For God sake it is my sincere request to kindly solve my problem on priority basis with full satisfaction.
Look forward to your prompt and positive response.

Best Regards,

Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]

Cc: Mr Faisal
Margalla Motors

---------- Forwarded message ----------
From: customercentre
To: Ashraf-Laptop
Cc:
Bcc:
Date: Sat, 22 Oct 2016 09:28:20 +0500
Subject: RE: Complain - Suzuki Bolan
Dear Sir,

We have noted down your concerns, and forwarded to concerned area .Now our team is looking into the issue. Thank you for bringing this matter to our attention.

Thank you,
Customer Relations Centre
Pak Suzuki Motor Co. Ltd., Karachi.
UAN: 021-111-SUZUKI [protected])
SMS: 0336-PSUZUKI [protected])
Email: [protected]@paksuzuki.com.pk
Website: www.paksuzuki.com.pk

From: Ashraf-Laptop [mailto:[protected]@gmail.com]
Sent: Friday, October 21, 2016 5:08 PM
To: customercentre
Cc: contact; customercentre; CEO
Subject: FW: Complain - Suzuki Bolan

To,
Customer Care Manager
Pak Suzuki Motor Company Limited.
Dear Sir,
Once again, writing this email to you with great disappointment and frustration. I had sent you the below email on 16th Oct 2016 and Alhamdulillah, received phone call from your representative Mr. Asim on Monday 17th Oct 2016 where he said to me that "you should send vehicle to Margalla Motors tomorrow". And to follow the advise of your representative, very next day (on 18th Oct 2016) I had delivered vehicle to Margalla Motors for repairing. However after holding the vehicle for 3 days at Margalla Motors, finally on 20th Oct 2016, around 07:50pm I received phone call from Mr. Rashid (Margalla Motors) saying that "unfortunately your complain is still not resolved but the team arrived from Pak Suzuki has diagnosed the root cause/actual reason of fault. If you want then can call back the vehicle at your home. Hopefully we will get the modified parts from Pak Suzuki Motors on 22nd Oct 2016. And Inshallah, we have a great hope that your problem would be resolved".

Today (on 21st Oct 2016) I had a detail meeting with Mr. Faisal at Margalla Motors where I briefed to him in detail about my discussion with Mr. Rashid (Margalla Motors). Upon which Mr. Faisal told me that unfortunately the parts which we were suppose to receive today from Pak Suzuki Motors after modification, but as per current situation we could not get the modified parts today. After that he also called to Pak Suzuki Motors in front of me asking them as to when parts will be received after modification? Upon which you/Pak Suzuki Motors gave response that, hopefully parts expected to be received next week and your representative will advise me the actual position on phone call after Juma Prayer. Today at 02:50pm I received phone call from Mr. Asim saying that your Q/A and vendors are working on parts and most probably the parts would be ready by next week and I would receive a phone call from Pak Suzuki Motors. Upon which whatever concerns and grievances I have in my mind, I have shared all with Mr. Asim in detail and he straight forward told me that, as per company policy we cannot give any further favor to you, except for, repairing of your vehicle. About 4 months have been passed to this fault, but I fail to understand that your such a big company, Q/A and R&D are unable to resolve it, what type of fault is this that your entire team is unable to resolve it? I still not believe that the matter could possibly resolve by next week, because I continue to trust on your excuses since last 4 months which is now badly shake and I cannot trust any more. Now enough is enough.

In view of all the circumstances and situation faced by me despite I have purchased a brand new vehicle from you on 17 June 2016 and so far the vehicle runs only 3100kms approx but its condition is such, that during 4 months period the vehicle went to workshop about 11 times and at one instance it was remained at workshop for 3 full days. Your team together vendors people (total 8 persons) were continuously remained engaged on it for 3 days but the problem still remained unresolved. It appears to me that, I have not purchased a Suzuki Bolan but have purchased a rocket/space shuttle from you. During 4 months period the vehicle remained hold at margalla motors workshop for 13 days for repairing purpose which is 11%. In addition to this, the vehicle also remained hold at my home since 13 days due to said problem and I already quoted this in my earlier email, means 11% vehicle remain hold at my home. 4 months consist of 120 days, out of which for total 26 days the vehicle remained hold at my home and workshop, which is 22% and I will put this vehicle on hold until our matter is resolved. Although Mr. Asim gave me assurance that this fault is not life threatening, but sorry to say I cannot accept and trust on it. In view of all circumstances, I have now reached at conclusion that there is manufacturing fault in your vehicle, as per Mr. Asim that if they fix same parts in other vehicle then such type of problem does not occur but when fixed in my vehicle only then such type of fault is identified which make clear that my statement is true, and when such type of fault occur in any vehicle then it could not be repair because your such a big company is unable to resolve this fault. So you have to accept the reality and also please consider my statement that I have purchased this brand new vehicle for my personal use and not for sending to workshop again and again and nor for holding at home. During starting 4 months if vehicle is delivered to workshop for 11 times then what this mean? In fact principally new vehicle would not have to go to workshop for any problem/repairing during the first year, because newly purchased vehicle should have at least 5 to 7 years life, , while in my case you people have destroyed my vehicle. You please tell me with your full of sincerity that, has the newly purchased vehicle generate such type of problems which I am currently facing? It seems to be a very big manufacturing fault, in order to diagnose it my vehicle went to workshop for 11times. It's a big question mark on your R&D, brand, Q/A and goodwill. I well remember that there was happened a parts issue with Toyota motors in Japan and they had not only called back all their vehicles from showrooms but even also called back those vehicles which have already been sold out to customers and provided them replacement with handsome claim.

With all due respect, whatever problems and mental torture I have faced after purchasing of this vehicle, now I am not in a position to bear any further stress. God forbid it may cause my nervous breakdown because I have purchased this vehicle for my son and daily he has to go university on it and after that on same vehicle he go to take tuition and then finally come back to home late nigt. Now for whatever days the vehicle was not there he has to go to university and tuition either by bus, motor bike or rickshaw and face too much difficulties and he has to make extra payment plus he has to face problems. Further, my mother is also annoyed with me that, why you send your son by bus or rickshaw and I cannot bear annoyance of my mother in any case, this is the reason why I have purchased brand new vehicle, but sorry to say it has not resolve my purpose, the reason you can see in above-mentioned explanation and my various below emails. Do you think is it reasonable? Is it happen with new vehicle?

It is my sincere request to kindly either refund me the actual cost of this vehicle (including own, insurance, extended warranty, registration, centrally locked, deck, speaker and necessary accessories having total cost around Rs.875, 000 plus extra expense and mental torture we faced due to non-availability of vehicle and the compensation of which is around Rs.125, 000, Total = One Million Pak Rupees) or I will purchase from you a Suzuki Swift and you should adjust this full amount in that deal but subject to your guarantee that this vehicle could not cause those issues which I have faced with Bolan, because the problems I faced with Bolan, my confidence is shake with your brand badly.

Further, you have pasted a sticker on the back of your vehicle that, incase of any complain contact UAN No. [protected]/7 which means I understand that at any given time we can call on given number and can get assistance / help whichever is needed, but sorry to say whenever I tried to call after recording line get disconnected and I never ever talked with any of your representative on that number, I tried this number about 100 times. Moreover, I will take up this matter with your Japan office as well.

Otherwise, after two days of sending this email you either fulfill my genuine request or in other case I have to take up the matter in court and in such a situation you have to pay additional fee of court and my lawyer. Final decision will be yours.

Best regards
Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]
and [protected]
From: Ashraf-Laptop [mailto:[protected]@gmail.com]
Sent: Sunday, October 16, 2016 10:17 AM
To: 'customercentre'
Cc: '[protected]@paksuzuki.com.pk'; '[protected]@paksuzuki.com.pk'; '[protected]@paksuzuki.com.pk'; '[protected]@yahoo.com'
Subject: RE: Complain - Suzuki Bolan

To,
Customer Care Manager
Pak Suzuki Motor Company Limited.
Dear Sir,
Thanks for your below email.
We had sent you the email on 7th Oct 2016 and finally received your reply on 13th Oct 2016, however today is 16th Oct 2016, means about 10 days has been passed to our email. No doubt Ashura Holidays also fall during these days but for God sake please try to understand my point of view that I have purchased a brand new vehicle from you and not second hand used vehicle. I have hold this vehicle to my home since 7th Oct 2016 because of the noise coming from it which is too danger and I am afraid that it may cause a serious accident. Again I have a question to you, is it your service?
It is my sincere request to you that, instead of giving assurance on email you please practically do something to resolve my complain, incase if the problem could not be resolved then please refund my entire payment or exchange me brand new vehicle having no such problem. Please resolve this matter on war footing basis else I have available open option to take up the matter in court which I think would not be reasonable for both of us.
Muhammad Ashraf
Director Operations
Al-Rehmat Traders Pvt. Ltd.
Cell No. [protected]

Cc: Mr Faisal
Margalla Motors
From: customercentre [mailto:[protected]@paksuzuki.com.pk]
Sent: Thursday, October 13, 2016 7:41 AM
To: Muhammad Ashraf
Subject: RE: Complain - Suzuki Bolan

Dear Sir,

Thank you for writing to Pak Suzuki and regret the problem faced by you
However, we have forwarded the details to the concerned area now our team is looking into the issue & we will get back to you soon.

Best Regards, <

...

As
Nov 15, 2017

Post your comment