SUBMIT A COMPLAINT

El Tarek Automotivespassat trend 2019 silver car's chassis number 16645

Today I went to the dealership (el tarek automotives) located as mentioned above in mall of arabia and bought the passat trend 2019 brand new and paid in cash the full amount. And the sales representitve who closed the deal named amr nagdy took me to inspect the car and insured me it was flawless and talked about the integrity of the place and their good name and reputation in the egyptian market. So I took the car and signed my name that I received the car and that it was flawless as he told me to do so. And as soon as I left the dealership I started hearing a loud banging whenever I hit the breaks it I didnt feel right and I called him to inform him about the problem he told me it's normal because it is a new car and was instock for a long time just keep driving it's nothing significant I drove for almost three hours still the banging kept ongoing whenever I hit the breaks. Then we I went to their other branch they told me it's a common problem in the car's taps from siting too long instock. I was furious I called the sales representative again and told him I want to return the car and take my money as the car was flawded he told me it's not possible to return it or even take a new one instead and told me you already signed that the car was flawless and you can't do anything despite not disclosing the car's problem to me. I am writing this complaint hoping that you would help me with my problem and help keep your solid reputation all over the world as a high quality brand and trusted by your customers all over the world.

Thanks for your consideration

  • Updated by Menna hafez, Sep 29, 2019

    Buying a well known brand and trusting it's high quality only to find out the opposite was really disappointing and frustrating and made me feel that i was scamed and completely helpless

Me
Sep 29, 2019

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