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Carnival Cruise Lines
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Carnival Cruise Lines
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987 complaints
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3:14 pm
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Carnival Cruise Lines - No refund for cancelled cruise.

I booked a cruise pre-COVID. Carnival cancelled. I rebooked an upgraded. Carnival cancelled. I want my money back because I am not getting vaccinated for health reasons. I missed my window to get my refund because apparently Carnival set a deadline. I was having health problems when the refund deadline email went out so I missed. So now I have paid $2600 that I will never get to use. When I booked, there was no vaccine requirement.

So never book a cruise with Carnival because they can change the rules anytime they choose and don't care how much money or yours the they keep/steal from you.

Thomas White

Desired outcome: I want my $2600 back. I paid it thinking I could go on a cruise...but now I can't.

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8:35 am
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Carnival Cruise Lines - Medical

I am right now on the Carnival Mardi Gras my folio number is 79758… On Tuesday I tested positive for Covid… It states when you test positive you’re quarantine in YOUR cabin, I was not I was putting another cabin without my balcony which I am a claustrophobic person and would not take a cruise unless I had a balcony… Today I requested a COVID retest, they refused… They said they will retest in five days… And five days I will not be on the ship… I requested it because I feel it might’ve been a false reading and when I told him that I was probably hung up on… I called him back got a hold of another person, I might note that they never mention their names I asked her twice if she’s refusing me medical services and her Pat answer was we do not re-test before five days , she then said is there anything else I can help you with? This is a very unprofessional staff that is very rude….. I will add that my roommate had Covid and moved to another room and when I was checked positive I have no symptoms or anything I’m as healthy as can be…

Desired outcome: To be retested & isolate in my original cabin

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4:51 pm
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Carnival Cruise Lines - Charges

I am booked for a on carnival breeze in June. We have a family of four, but my husband has had an emergency and cannot attend. I called and initially they said it would be just a lost at the last minute and that was fine but I could put someone in his place. Then penalty fee of $219. Why? I have already paid for him in full and Carnival has lost nothing, but charging more money for the same number of people and seems like such a rip off. I am so excited about taking my family on this cruise, but this has really put a black cloud over everything. I just don't get it.

Desired outcome: I just don't want to pay any additional fee and would like it credited back to my account please.

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12:18 pm
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Carnival Cruise Lines - I ordered a gift card via email two weeks ago. They never sent the gift card to my email/

I ordered a 100.00 gift card on 5/10/22 for a friends birthday. carnival took the 100. out of my account but never sent the gift card. I have spoken to over 6 people in the last two week. They still not have sent my gift card. I either want my money back or the gift card sent to me. Every associate I talk to says it is at corporate and hasn't been resolved yet.

Desired outcome: I want the gift card that I have purchased.

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5:48 pm
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Carnival Cruise Lines - Complaint

Hello, I am contacting you all to get some help regarding a matter dealing with my cheers package. My wife and I are returning gold members. We were not offered the cheers package deal that our guests were on the same cruise for November ship on Valor. The discount they received offered the cheers package to them for FREE. They arent even gold members. I am highly dissatisfied with our treatment. Please assist us with this matter. We will be sailing on our 45th anniversary. Thanks

Desired outcome: CHEERS PACKAGE for guest and wife.

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Carnival Cruise Lines - Carnival Cruise Lines

I was booked on the Horizon boat which left May 14,2022 for 8 days. I was late gettingto the port because the American Flight That I took was 6 hours late,

Upon getting to the boat at 3:30, I was informed I couldn't board because I was late.

I explain my situation to the person who was at the gate and they told me that

they couldn't do anything for me. I feel that it is totally unfair for me to lose all

my money for the cruise because of no fault of my own. I tried to get there but

there was no flight out. I have been waiting patiently for two years to go on

this cruise. It has been canceled for the past two years because of covid and I finally going to get a chance to go. I'm not asking for my money back, I'm asking

to be rebook on another cruise. It is so hard to save and paid over 3000,00 dollars for a trip and to lose everything because of the flight being late. I was just told that this happens all the time. I feel that the person at the gate could have at least try to accommodate me and my fiancé in some way. People work hard and they dream of going on vacation and it just break my heart that we lose everything at no fault of my own. I'm asking if you could make a exception just this once and let me rebook my cruise.

Desired outcome: Please let me rebook my cruise. My booking number is L66VP1.

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3:00 pm
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Carnival Cruise Lines - Price changing on room

I have 2 rooms booked. One of the rooms should not reflect me but to make that change, it is a $170.00 increase. I have already paid for this room so I am not sure why I have to pay an increase just to put the correct people in the room. Both my daughters have VIFP numbers. I was told the rate I originally purchased the room at is no longer available. I purchased the room 4 hours ago! I asked to cancel the reservation and was told I would have to pay a penalty. I have already purchased this SAME cruise in a different room! I am double booked. WHY cant this be fixed?

Desired outcome: I want the correct people put in the correct rooms or I want to cancel my reservations without the penalties. I am trying to book a family vacation, I have 4 other families that have booked so that we can vacation as a family.

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8:24 pm
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Carnival Cruise Lines - Allowing passengers to board and sail and not informing them that the ship was in a state of covid condition orange condiition

The Carnival Ship Spirit sailed out of Miami, through the Panama Canal and into Seattle, arriving in Seattle May 3rd, then out of Seattle to Alaska. Carnival then knowingly and willingly let the ship Carnival Spirit sail with infected passengers and crew members and did nothing to notify the existing passengers or new boarding passengers of the Infection...

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4:43 pm
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Carnival Cruise Lines - Cruise May 3 2022 - Carnival Spirit

Carnival knowingly and willingly let the ship Carnival Spirit Sail with Infected Passengers and Crew Members and did nothing to notify Existing Passengers or New Boarding Passengers of the Infection.

Resulting in many passengers and additional crew getting Sick.

Carnival Cruise Lines is currently being investigated by the CDC over, knowingly, allowing an infected ship to continue sailing, without informing their passengers of the infected status of the ship. My family was on that ship and now 3 of the 4 of us (myself included) have contracted the Covid-19 Virus. We obtained Negative Tests before sailing and symptoms started Two to Three days before sailing ended.

We immediately got tested the day we disembarked and those 3 tests came back Positive. We feel wronged by Carnival Cruise Lines for allowing this to happen, especially considering that they tried to keep it quiet, knowing they had Sick Crew Members onboard and that they allowed people who sailed on the previous infected cruise to re-cruise.

We believe we should have been informed, of the infected status of the ship, and given the choice of a Refund or at the least Cruise Credits for a future sailing. Now we believe we are entitled to much more.

We only know this because we spoke to a woman who sailed out of Florida and through the Panama Canal to Seattle, WA. She told us how her Husband had gotten Covid while on the ship, but they still allowed her to re-cruise {but not him}. My family should not be suffering like this. I am 39, and my in-laws are both over 70, and all are having a rough go.

We feel wronged by Carnival and believe them to have been negligent regarding the health and safety of their passengers and crew.

Desired outcome: Compensation for our suffering due to carnival's negligence

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11:15 am
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Carnival Cruise Lines - Very bad cruise experience

I took a cruise on the Carnival legend on april 3,2022. Very bad experience.

I had to call security 2 times on this issue — nothing done. Reservation number v42sz5. Notified guest services onboard of the issue, nothing done. After returning, I tried to call carnival cruise line guest services but they were not taking calls. I submitted a request for a refund under the 110% cruise guarantee. No response. I notified uplift of the issue) the company that financed the cruise — nothing done

Desired outcome: a complete refund

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9:25 pm
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Carnival Cruise Lines - Insurance & penalty dispute

I was told by Kaleb Flowers that if I wasn’t for sure that my 23 year old daughter wasn’t able to commit to her reservation that if I get insurance that will cover her in order to get a 100% refunded. I asked him if it would be a problem if someone else to go in her spot? He stated not at all. After 16 times trying to reach him & left over a dozen of messages, I still haven’t got it resolved with him. So I reached out to 5 other agents, & 4 of them are explaining to me that I have to pay a penalty which was never explained on the recorded conversation upon giving him my full method of payment that evening. Now I’m losing out & feel extremely misled of the entire upcoming cruise . All I wanted is to put my aunts name in the replacement of my daughters name. Had I known I could’ve made other decisions to travel elsewhere. I’m stuck & it’s not fair 😡

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Carnival Cruise Lines - trip of 7 days in the west Caribbean

mostly the pool where dirty by the biggening of the day. The entertainment was very bad. the emergency drill didn't work at all. there was no staff in the point of meeting (I was section A6). Friday evening, I notice a rash over my belly, and I called medical services in 1845 no one answer the phone #. by calling guess services they transfer me to the emergency line and try to charge me $180 for an afterhours visit or emergency. a rash is not an emergency so I planned to treat next day. by the time I had the Doctor Appt was Tuesday. I had my wound spread all over my belly, arm and legs with blisters very painful and burning. also, I returned from the cruise with a frequent cough and runny nose, sore throat. The Dr mention I have Staph infection Wich is usually acquired by hot tub.

This condition has led to permanent damage and life-treating consequences. I definitely agree to acquire on Thursday the sea day and notice the rash on Friday (another sea day).

I' m currently in treatment fighting with this infection. otherwise, I will publish all this information in the social media and news to open the eye of people, so at this point the cruises get to gain $ back.

Desired outcome: I am claiming my trip expenses refund for this disgusting experience and my medical bill paid.

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11:14 am
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Carnival Cruise Lines - Wont honor my rate code

I was trying to change my rate code The first lady I spoke with said she couldn’t help me at all and transferred me to another lady who I had to email 4 different screenshots of the code and my VIFP number and name to, then put me on hold for 45 mins just to come back and tell me the new rate code, I was trying to switch too was a glitch and she couldn’t help me so she transferred me to another person who I also had to email multiple things to and was an the phone for another hour with said the same thing. In the end I got no help and wasted over 2 hours talking and emailing for nothing! I’m just very dissatisfied!

Desired outcome: Honor the rate code I was offered

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4:15 pm
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Carnival Cruise Lines - 5 Day cruise changed to 4 / Comp never received

Dear Carnival

I am writing to you regarding a cruise that I recently returned. Our cruise was scheduled for 5 days and was shortened to 4 days. We were told we would receive a comp for the day but it never happened. Booking # S09GQ6 and T52NG4.

We all are Carnival shareholders and I understand we need to make a profit. However, this was the worst cruise I have ever been on. My concerns are I have 38 people scheduled for a Carnival Breeze Cruise leaving Galveston October 2, 2022.

The cruise ship arrived late and for embarkation we were told to show up sometime between 3 p.m. and 6 p.m. We arrived at 3:10 and we had to wait 3 ½ hours in the hot sun since you didn’t allow any times to be scheduled. Once on board we went to the Kiosk machine and of course it would let you use a credit card to put money on your account. Also the internet never worked the entire cruise. Because your systems had internet issues, I couldn’t book the Cheers package as I always do. I was charged the new May 1st rate instead of the reduced rate of $51. I went to your customer service desk 3 times and waited over 90 minutes each time with no resolution. I was told to go up the bar since they handle the Cheers package. After paying full price for the Cheers package I was charged for drinks I didn’t order.

You list your Carnival Values as, Ensure safe, responsible and secure operations, warmly welcome our guests and team members to our home, making them feel a part of the Carnival family, embrace our diversity and be inclusive, show trust, care and respect for each other, our ships and the environment, anticipate needs, respond rapidly & own issues until they are resolved” As a guest on this ship, I did not feel these values.

I would appreciate us being compensated for all the issue we incurred on this cruise. I am not asking for my money back, credit to book another cruise would greatly be appreciated. I truly believe and trust as a Carnival shareholder we will receive some type of resolution.

Thank you,

Carnival Shareholder #9010860399 #0130964851

Desired outcome: Cruise Credit

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12:06 pm
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Carnival Cruise Lines - I'm complaining about my recent trip on the Breeze ship Booking # P17RCO

The first thing our cruise was cut short we were to leave on April 30, 2022 at 4pm and we didn't leave until Sunday at 7:20pm, everyone was instructed to arrive between 3 to 5 pm it was a crazy mad house I can't even begin to describe no one new were to go the employees couldn't even help it was a mob of people. Everyone was getting very frustrated it was hot, humid, tempers were starting to get rise I was getting a little scared. We finally got on the ship the crew members were very pleasant trying there best to help everyone get settled in. My family went to dinner that 6:00 dinning the staff was great, but he food was cold and tasted terrible, I felt well its the first night things will get better, nope just worse. We were instructed we need to down load the app on our cell phones this was new to us, my couldn't down load this right then it took some time, my 2 sisters phone never could down load this app. , the question why do I have to have a certain phone to please Carnival Cruise Line not everyone has a cell phone, no paper menus in the restaurant. And once again the food was terrible the steaks were full of Grissel not a one person at the table was happy with her food. The water that was put on our table tasted like swimming pool water. We left the dining and went to a supposably show that's not entertainment the singing was terrible people were snickering at the people trying to sing. The next morning we found some breakfast to eat well once again we got some fake eggs, fake sausage, steal toast, very little fresh fruit at this point I'm ready to go back home. We tried going to the pools and each one was so over crowed it wasn't safe then for lunch a sandwich was this even real lunch meat I asked to attendant. When we reached Cozumel Mexico I wanted to run from the ship to find a restaurant to get a descent meal. When we returned from the island we got ready for dinner only to be disappointed with food we ordered again only to send it back the food was awful. I have sailed with Carnival serval times in the past this was the worst experience ever I was never so board on a cruise and starved on a cruise before. I could go on and on about the cruise but I will stop I want to forget this night mare.

Desired outcome: I would like to be refund the full amount for myself Cheryl Potter, Kris Jones, and Gail Lucas we took this cruise to make a sister's cruise full of happy memories only to be very disappointed.

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10:35 pm
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Carnival Cruise Lines - Medical injury on mardi gras ship 3/29/22 suite 9415

I was injured going from Lido Deck pool to my seat. Floor was so hot and I was walking quickly and soon as I hit top of stairs I fell and injured my knee which after going to my doctor at home had it x-rayed and looked at. I have water on knee now and still wrapped up. This was on Tuesday and 3/29 and I did nothing rest of the time on ship. I was brought to...

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10:22 am
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Carnival Cruise Lines - Refunds

Due to the ongoing Covid mess my husband and I filed forms to receive refunds on 4 cruises. So far we have gotten nothing it’s been over three months now I still am paying a loan associated with one of the cruises I really would like to get my money back. I don’t know who to contact about this I have called in and they just say well you have to wait there’s a long line. I need to get paid it’s a lot of money of mine. Are they going to keep it? Am I ever going to get my refund? I haven’t heard anything from them about it at all.

Desired outcome: My money returned

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May 13, 2022 1:47 am

same issue

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4:07 pm
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Carnival Cruise Lines - Amenities/Paid Excursions/Exempt Cruisers

I sailed on the Carnival Breeze, it was suppose to be a 5 day cruise, from April 30th to May 5th, Carnival changed it to a 4 day cruise, sailing from May 1, to May 5, 2022. I have not been refunded for the day Carnival took away. I was only refunded the port fees of $17. I purchased a Carnival excursion for $100. The excursion was suppose to last from 9am to 5pm. Carnival said there was a delay and change the time from 9am to 11am. Carnival transported me to the beach the excursion was on, we arrived at Noon and Carnival transported us back to the port at 2:50. I only attended 2 hours and 45 minutes at the excursion. I am unvaccinated and exempt. Carnival said for safety precautions I would have to take a covid test upon entering the ship and back from Mexico, which would be a charge of $150. I was only tested getting on to the ship. I was not tested coming back from Mexico. I would like half of my money back for the covid test being carnival lied and put everyone at risk. I was not testing coming back. I would like half being they did test me getting onto the ship, but not returning. They say they follow CDC guidelines and that is a lie.

Desired outcome: My money back.

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6:37 pm
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Carnival Cruise Lines - Poor customer service/lack of communication

Hi, I booked a cruise with Carnival (as I’ve done several times in the past) for the Carnival Elation - 5-day sailing on 12/21/2020 (F*****). It was to be a family trip for the Christmas season; however, it was cancelled due to the pandemic. When we contacted our vacation planner – Christina Mabaquiao - immediately after the cancellation about refunding the...

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10:19 am
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Carnival Cruise Lines - A penalty fee

Hi my name is Richard Beers. VIFP#9002760582

I had a cruise booked for June 24, 2022 for three days. Booking number was R65RWO. It was just for myself. On Jan.21,2022 I called to change the date and add my wife. So I called and booked a new cruise with the same booking number on Apr. 4, 2022 for May 6, 2022 for 3 days and was told I would owe $376.83. I agreed and assumed they were going to bill my credit card as always.

We had a family emergency and I called to change the date of the May 6, 2022 cruise for later in the future or a credit. The lady I spoke with was Susan Standish

and she told me the cruise was cancelled due to non-payment. She said they tried to reach me for payment but was unsuccessful. I didn't receive any phone messages or text. In fact they were sending me emails regarding the cruise all along, nothing about it being cancelled. She told me to send a email explaining the details so that I can receive the $300.00 penalty they charged me. All we want to do is book another cruise. It wasn't our fault that it wasn't paid.

If you go back and look at all of our cruises you will see that it always goes on our Mastercard on file. We have always paid as promised. Please advise.

Sincerely,

Rick Beers

919-634-0071

Direct Management

Your Property Management Connection

Desired outcome: Refund or credit for another cruise

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