Carnival Cruise Lines’s earns a 4.0-star rating from 8 reviews and 1289 complaints, showing that the majority of cruisers are very satisfied with voyages.
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Carnival Cruise Lines - Very disappointed.
As a longtime customer of Carnival, I cannot fully explain the disappointment of my experience on the February 9, 2025, cruise from Los Angeles to Hawaii on the Carnival Radiance. The best thing about the cruise was the friendliness of the staff. My room steward Bambang and his staff were exceptional. There was a man at the Customer Service desk who wa...
Read full review of Carnival Cruise LinesCarnival Cruise Lines - 1st time, last time carnival cruiser
Not family friendly, disrespectful, and inappropriate. When a dance off on the main deck turns into a literal strip show and the cruise director comments on the dancing and states there are young children literally right next to you and both the men and women are dancing extremely inappropriately and he laughs about it tells them not to do it anymore but...
Read full review of Carnival Cruise LinesCarnival Cruise Lines - Worst cruise ever
Embarkation and debarkation were horrible, with many elderly people having to stand prolonged times unnecessarily. boarding and getting off this cruise was a disaster. Turning off the water even on a port day for hours is crazy. Not everyone gets off and when it came back on it was brown for hours. I have a video that can be supplied. Cold food was not kept...
Read full review of Carnival Cruise LinesCarnival Cruise Lines - Scammers
Message History Response By Email (11/20/2024 02:05 PM) Dear Carol Wallace We’re sorry to learn that you and your Family are unable to sail aboard the Carnival Vista. We know you were looking forward to your cruise and we empathize with your disappointment over having to miss your vacation plans. Aon Affinity has informed us that you qualify for a Future...
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Replied
Reply from ComplaintsBoard
Carnival Cruise Lines - A draining experience
Just got home from the Alaskan cruise from July 26th through August 5th, 2024, out of San Francisco. This was my first cruise and started wonderfully. This trip had its downfalls; person put off ship for stealing table chips, lady falling face first that was intoxicated (stiches to her face and elbow, underage girl punching another teenager in the face...
Carnival Cruise Lines - Worst of the worst
Where do I begin! I had to calm down before writing this review. We were on the Carnival Cruise ship The Legend 13 d. This was my 2nd trip *but have done many previously) on Carnival that was terribly horrible. This was just the last straw. I DO NOT recomment to anyone to EVER do Carnival Cruises. Shaq is being paid; we are not. The normal port was down, so...
Read full review of Carnival Cruise Lines and 1 comment
Replied
Indifferent
Cruising is amazing, usually! Carnival is just ok. Customer service is below average, food is below average. Rude staff is up or average! Don’t pay for specialty dining. The food doesn’t get any better and the service is worse! I won’t be cruising with carnival again. Gave them a fair try b it everything I heard was accurate about them! They are the Walmart to cruising!
Recommendation: Spend your hard earned money elsewhere
The complaint has been investigated and resolved to the customer's satisfaction.
So that we can further assist you, we invite you to contact us at GuestCare@carnival.com for post cruise inquiries.
Our team members will gladly review each of these matters in further detail.
Kind Regards,
Carnival Cruise Line
Replied
Best cruise... So what's my complaint???
We just returned from our Alaskan Cruise on the Luminosa which was one of our Best with Carnival! The Ship was beautiful and extremely clean, the Service throughout was outstanding, Entertainment and Music onboard was some of the best, so why did I not receive a Survey from Carnival?
I have been everywhere online to tell my experience, even the site that Carnival told me to go to and have not been able to successfully give a review.
As we first got onboard, a Waiter, Neemark, in the Dining Room ran over, hugged my wife and welcomed us...even remembering what our dining preferences were from 6 months ago...He made our dining experience the finest ever on this Ship and I felt I had to get the word out, also our Stateroom Attendant, Amardeep, on his very first contract, was so attentive, professional and always with a smile...so here I am on the Complaint Board only complain that I have not received a survey sharing my Wonderfull Experience and Compliments...Thank you Carnival
[protected]@comcast.net
Recommendation: Read between the lines on those that have complaints and search out those that have positive feedback.
The complaint has been investigated and resolved to the customer's satisfaction.
We are glad to hear that you had a FUNtastic time on board.
So that we can further assist you, we invite you to contact us at GuestCare@carnival.com for post cruise inquiries.
Our team members will gladly review each of these matters in further detail.
Kind Regards,
Carnival Cruise Line
Carnival Cruise Lines Complaints 1289
Replied
about not getting credit back to go on another cruise
I have been traveling with carnival cruise line since 1986 I am platinum member my number is [protected]. I booked a cruise for april 6 2025 and was not able to go had a back problem and was able to go was scheduled for surgery march 31 but was canceled because of high blood platelets were high. Surgery was done may 1 2025 I have sent all medical records to aon. Please review t8hs76 booking number
Desired outcome: I would like a cruise credit for my next cruise
Confidential Information Hidden: This section contains confidential information visible to verified Carnival Cruise Lines representatives only. If you are affiliated with Carnival Cruise Lines, please claim your business to access these details.
We know our success depends on our guests and we treat all reports of guest dissatisfaction very seriously. Please be assured, the goodwill of our guests is very important to us, and we are responsive to any problem that is brought to our attention.
So that we can further assist you, we invite you to contact us at 1.800.438.6744.
Our team members will gladly review each of these matters in further detail.
Kind Regards,
Carnival Cruise Line
Debarking
Today we arrived at the lobby at 620 to be sure to catch our early flight out of Orlando. We were 2nd in line. 10 minutes later they began the process. They scanned our card and I was firmly told without explanation to step aside. I was then told because “I spent too much money” I had to be escorted by security. Later clarified that over 800 is to much...
Read full review of Carnival Cruise LinesBooking of cabins
Customer Care Department Carnival Cruises Subject: Formal Complaint Regarding Booking Discrepancies – Original References CV12H5 & CV12S3; New References CW586C7, CW586C8, & CW586C9 Dear Sir/Madam, I am writing to register a formal complaint regarding a series of discrepancies and service failures in relation to my recent booking experience with Carnival...
Is Carnival Cruise Lines Legit?
Carnival Cruise Lines earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Carnival Cruise Lines. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
By resolving 74% of 1289 negative reviews, Carnival Cruise Lines is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Carnival Cruise Lines has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Carnival.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Carnival.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Carnival.com you are considering visiting, which is associated with Carnival Cruise Lines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
According to our analysis, Carnival Cruise Lines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Carnival Cruise Lines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Carnival.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Carnival Cruise Lines.
However ComplaintsBoard has detected that:
- Carnival Cruise Lines protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Carnival Cruise Lines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Replied
Booking #BK06J9 Schedule for 08/24/25 on Horizon (Book 03/14/25 called 3/16/25)
I booked a cruise with Carnival on 03/14/25 booking #BK06J9 have to go to a graduation at that time and need to cancel for another date. Call the phone number and was informed that there is no refund. I have travel with Carnival for almost 10 times and if this is the case I would never do so again. I cannot make that date as I said before and there is no way I should lose all my money.
Read full review of Carnival Cruise LinesI'm a travel agent and my cruise was booked as a regular cruise
As a travel agent I used the website that is associated for travel agents Goccl.com to book my cruise on the Mardi Gras for January, 2025. I booked on October 7, 2024. I found out today (1/13/25) from another travel agent that I would not be getting a commission for my booked cruise. I spoke to several Carnival agents and was told that it was too late to...
Read full review of Carnival Cruise LinesAus $400.00 on board credit never recieved
To carnival team, Please be advised that we never received our Aus $400.00 onboard credit for sailing on the 30th December 2024 on a 9 day Pacific cruise on Carnival Splendor as promised by an email on 21st August 2023. Please can this be rectified ASAP. There is a credit of Aus$ 625.66 as the sprinkler system automatically went off in our cabin. This meant we switch cabins to a lower deck. Thank-you for this compensation.
Read full review of Carnival Cruise LinesMy grandson Jaylen Owens was robbed of his birthday Christmas cruise
Carnival. the Grinch that Stole the Christmas Cruise Carnival Venezia 12/18/2024-12/22/2024 Jaylen Owens booking #: D6HV48 cabin 2419, Natasha Owens D6HL88cabin 8449 Group #C3J67 Re: 10 year old boy cruise cancelled causing him and his grandmother to be left at port Imagine planning all year for a family Christmas cruise with your mother, brother...
Read full review of Carnival Cruise LinesCarnival Glory
12/16/24- Roaches, toilets weren't working, smell of sewage, backed up shower drains, internet rarely worked, broken elevators. The whole ship is disgusting and needs upgraded. I cannot believe that ship is allowed to sail. So disgusting. This was my first time taking my 3 kids on a family vacation as a single mother and it was ruined due to how disgusting the Carnival Glory was. So unacceptable that they knew our toilets weren't working before we even left port and still we departed. The ship shouldn't have left port until the pluming issues and sewage smells were resolved. So unacceptable and I plan to give bad reviews in an site I can find about Carnival. Never again.
Claimed loss: Loss of the $1400+ I paid for the trip
Desired outcome: Any financial refund.
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Replied
Carnival 3% service fee charged to casino players using credit money on carnival casino players tables
I recently cruised on the Carnival Luminosa transpacific (September 19th, 2024) to Sydney, Australia. A complaint I would like to be investigated: 1). This one really upset me... to my surprise Carnival Casino operators now charge Casino Players a 3% players service fee to draw players own money to play on Carnival Casino Tables, Craps, Blackjack...
Read full review of Carnival Cruise Lines and 1 comment
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Health Issues on board Carnival "FREEDOM" 5-day Cruise: Sept 29, to Oct 3, 2024
I picked up Wife and her daughter Oct. 3, 2024, from Cape Canaveral, Fl, both sick with Diarrhea and Flue like systems, first 2 days went well, straw market, beaches, having fun Our Daughter Alicia is high level handicap and love her yearly Oct. 5 day birthday present annually. Unfortunately, and the second day on the cruise both of them were sick enough to stay in the cabin for the next 3 days. My wife sought help with the cruise doctor. He comments "we can do x-rays but that would cost 300.00 to 500.00 dollars". Looks as if "Carnival Cruise Lines" puts profit before helping those that get sick from on board cleansing.
What a way to spend your birthday yearly cruise sick, diarrhea, and sleeping for the next 2-1/2 days.
Best Regards to your future guest, as for Carnival Freedom you lose
Mr. Norman Pyett
4554 Schooner Ave.
Lakeland, Fl. 33805
[protected]
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This complaint has been resolved automatically due to user's inactivity.
We strive to ensure that every guest enjoys a safe and healthy environment while on board, and it’s regrettable that your loved ones faced these challenges. Please know that the health and well-being of our guests are always a top priority, and our onboard medical staff is available to assist with any health concerns. While medical services do come with associated costs, they are in line with industry standards for services provided at sea.
That said, I understand that this situation caused a great deal of frustration and impacted the cruise experience. We hope that, despite this unfortunate event, there were still moments of joy and relaxation that they were able to enjoy together.
Once again, I apologize for the disruption to their vacation.
Sincerely,
Guest Care Executive, Office of the President
Carnival Cruise Line
3655 NW 87 AVE
Miami, FL 33178
Replied
Poor cruise experience due to lost luggage
I would like to express my frustration and dissatisfaction with Carnival Cruise Line. My luggage was lost and this completely ruined my only vacation I have been able to take in three years with my children and our first cruise experience ever. My luggage will has not recovered and the only way to resolve this issue is to provide a full refund for the total...
Read full review of Carnival Cruise Lines and 1 commentMissing my cruise
Carnival in Norfolk lost my luggage and carry on bag. The port didn’t give out the information about the luggage. My luggage was set directly to the ship and they didn’t tell anyone that information. My passport was in my carry on bag. They were very unorganized. They missed placed my luggage and couldn’t find it. A lot of people had their passports in...
Read full review of Carnival Cruise LinesMissing the cruise due to the people at the Norfolk port losing my luggage.
I Missed the cruise due to the people at the Norfolk port loosing my luggage. My passport was in my suitcase. I'm not the only one that did this but they found there luggage before sailing. They had a bus pick me up from the parking area. We all thought we was going to get our luggage when we got off the bus but they they didn't tell that they was going to send it to the ship. They didn't find my luggage until two days later. I also put $100 on the cruise cash bar. I need a refund, a free cruise or half off another cruise.
Desired outcome: refund, a free cruise or half off another cruise.
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Replied
Cruise changed from 3 day to 2 day cruise last minute
So I am a single Mother who has struggled her whole life coming from Foster Care and being a Teacher with low income. I saved for a long time to be able to afford the 3 day cruise to the Bahamas from Port Canaveral Fl on the Carnival Vista booking number #X9L2G0. I am taking my 11 year old daughter, we have never been on a cruise because we could not afford...
Replied
Change of cruise charge
I had a cruise booked to sail from New York on Sept 14, 2024. I had some inconvenience with parking at the port (the parking is 5 blocks away from port), so I decided to change my booking to another that sails from Miami. We are a big group traveling with kids and NY is not a good option when you have little kids. We called yesterday to change all of our...
Read full review of Carnival Cruise Lines
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Stateroom booking
I booked an interior stateroom deck 1. Was offered an upgrade to interior stateroom deck 9. Both rooms are 2 twin/king. I accepted the upgrade. After researching my new deck and stateroom I found out the new room is an aac room. Ambulatory Accessible. And the room design is for the two twin setup. Meaning the bed is not fully accessible set up as a king. Only two twins. It’s my partner and I cruising so we want a king. But now we will have to climb from the bottom of the bed to get into bed. As there is only access to one side of the bed. This is definitely an issue and I feel like the “offer” was extremely misleading. Customer service is telling me there is nothing they can do about and I’m stuck having to climb in and out of bed for 5 days on what was supposed to be an amazing vacation.
Booked on sunshine
March 2 2024
5 day Bahamas cruise
Room 9137
Claimed loss: 5 day cruise paid in full
Desired outcome: New room with full access to king bed
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Wow no response and no help from carnival
This complaint has been resolved automatically due to user's inactivity.
I'm sorry for the inconvenience you experienced regarding the charges on your credit card. The charges you are seeing maybe temporary pending holds, we do advise of this. For further assistance we invite you to contact guestcare@carnival.com
Sincerely,
Guest Care Executive, Office of the President
Carnival Cruise Line
3655 NW 87 AVE
Miami, FL 33178
Replied
Conviscated clothes steamer
We cruised on the Mardi Gras on Dec 16,2023. We carried a Steam Clothes Press in hand. The people handling baggage told us that we could carry it on board. The baggage told us that security would confiscate it and that we would recieve paperwork to claim it when we returned. That turned out not to be true. We recieved bad information. Security told us that if we had had the item in our handled bags that we would be given a receipt for the item but, sense we brought it through security we would not get it back. To add insult to injury when we returned to port, lots of irons and steamers outside waiting to be claimed. There were about 20 steamers and irons on a table outside the Terminal on a table with claim tickets on them.
I feel all of us should have been treated the same. I think that if some of us could not have gotten our property back then all of us should not have been able to. I feel that we were penalized for being honest.
Claimed loss: Clothes Steamer. Cost $50
Desired outcome: Please Refund
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This complaint has been resolved automatically due to user's inactivity.
I sincerely apologize for the inconvenience and frustration you experienced regarding your steamer. We do advise on our website of items guest are able to bring onboard.
https://www.carnival.com/help/1373
I'm sorry to hear about the conflicting information you received from the baggage handlers and security, which led to the unfortunate situation with your Steam Clothes Press. I share your sentiment that all guests should be treated fairly and consistently. However, this is not something we offer compensation for.
I do apologize for your disappointment and thank you for understanding.
Sincerely,
Guest Care Executive, Office of the President
Carnival Cruise Line
3655 NW 87 AVE
Miami, FL 33178
Replied
unexpected cancelation/emergency surgery
Hello
I am writing to ask for some consideration to my problem. I had a cruise booked for feb.17th 2024 and we have cruised multiple times ourselves and with our friends and children. I have been diagnosed with clasping hips (both). I just received the new today, Jan 11th 2024. The Doctor says there is no way I can go on such a vacation 2 weeks after surgery. This has come on by surprise and leaving me unable to walk with out the aid of a walker. I do not want a refund, just a voucher or credit to make up my loss. We are planning to reschedule our trip so no loss to your company. I have all the medical papers to support this. We feel the penalty is extreme for our circumstance.
I am hoping you can help a returning customer.
Jeff and Karen Grunder Platinum members
Booking number was Z4L1D1 pin 1122
Again we do not want money , just the difference of $600 in a form of credit toward purchase.
Any help and consideration would be appreciated.
Claimed loss: $600
Desired outcome: Credit toward next purchase
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This complaint has been resolved automatically due to user's inactivity.
I’m very sorry to hear of your experience and I’d like to extend my sincere apologies for the situations you’ve described.
So that we can further assist you, we invite you to contact us at 1.800.438.6744.
Our team members will gladly review each of these matters in further detail.
Thank you for your understanding.
Carnival Cruise Line
Replied
Air reimbursements
On 11/09/2023, I woke up to an e-mail from Carnival Cruise Lines advising that my Shore Excursions were cancelled due to a Full Booking Cancellation. Immediately, I called Guest Services to find out what was meant by a Full Booking Cancellation. Guest Services advised that CARNIVAL PANORAMA had to be dry docked due to mechanical issues and further guidance...
Read full review of Carnival Cruise Lines
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Kuchen carnival venezia booking p9v8p1, 12/10/23 sailing
Kuchen Carnival Venezia Booking P9V8P1 Adrian Kuchen VIFP [protected] Stephen Kuchen VIFP [protected] To Whom It May Concern. We recently sailed on the Carnival Venezia from 12/10/23 – 12/18/23. This was the worst cruise we have ever been on with any cruise line. As you can see from our history, we have sailed on Carnival lots of times but have never...
Read full review of Carnival Cruise LinesOverview of Carnival Cruise Lines complaint handling
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We contacted the ship regarding her report of a persistent odor in her cabin, and they found no work orders or records of such an issue during her sailing.
Her comments regarding the stateroom and casino have been shared with the appropriate teams for review. While we regret her disappointment, our position regarding compensation remains unchanged, and we consider this matter closed.
We appreciate her past loyalty and hope she might reconsider sailing with us again in the future.
Sincerely,
Guest Care Executive, Office of the President
Carnival Cruise Line
3655 NW 87 AVE
Miami, FL 33178
This is the response from Carnival about a lingering urine smell in the hallway the duration of the cruise. Since my family and I were on Deck 5, we designated a spokesman about our concerns to Carnival. Using a carpet deodorizer to cover smell only created a worse smell. Now, we're all filing complaints.