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4.0 1287 Reviews

Carnival Cruise Lines Complaints Summary

941 Resolved
335 Unresolved
Our verdict: You can expect a very good level of service from Carnival Cruise Lines. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Newest Carnival Cruise Lines reviews & complaints

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Carnival Cruise Lines - Cruise changed from 3 day to 2 day cruise last minute

So I am a single Mother who has struggled her whole life coming from Foster Care and being a Teacher with low income. I saved for a long time to be able to afford the 3 day cruise to the Bahamas from Port Canaveral Fl on the Carnival Vista booking number #X9L2G0. I am taking my 11 year old daughter, we have never been on a cruise because we could not afford...

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Carnival Cruise Lines - Change of cruise charge

I had a cruise booked to sail from New York on Sept 14, 2024. I had some inconvenience with parking at the port (the parking is 5 blocks away from port), so I decided to change my booking to another that sails from Miami. We are a big group traveling with kids and NY is not a good option when you have little kids. We called yesterday to change all of our...

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Carnival Cruise Lines Stateroom booking

I booked an interior stateroom deck 1. Was offered an upgrade to interior stateroom deck 9. Both rooms are 2 twin/king. I accepted the upgrade. After researching my new deck and stateroom I found out the new room is an aac room. Ambulatory Accessible. And the room design is for the two twin setup. Meaning the bed is not fully accessible set up as a king. Only two twins. It’s my partner and I cruising so we want a king. But now we will have to climb from the bottom of the bed to get into bed. As there is only access to one side of the bed. This is definitely an issue and I feel like the “offer” was extremely misleading. Customer service is telling me there is nothing they can do about and I’m stuck having to climb in and out of bed for 5 days on what was supposed to be an amazing vacation.

Booked on sunshine

March 2 2024

5 day Bahamas cruise

Room 9137

Claimed loss: 5 day cruise paid in full

Desired outcome: New room with full access to king bed

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Update by Amy mcmahan
Feb 15, 2024 12:51 pm EST

Wow no response and no help from carnival

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Is Carnival Cruise Lines legit?

Our verdict: Carnival Cruise Lines has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Carnival Cruise Lines's position as a benchmark of trust and quality within its industry. Users and clients of Carnival Cruise Lines can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Carnival Cruise Lines earns 100% level of Trustworthiness

Perfect Trust Endorsement: Carnival Cruise Lines achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Carnival Cruise Lines. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

By resolving 73% of 1276 negative reviews, Carnival Cruise Lines is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.

Carnival Cruise Lines has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Carnival.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Carnival Cruise Lines website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Carnival.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Carnival.com you are considering visiting, which is associated with Carnival Cruise Lines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, Carnival Cruise Lines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Carnival Cruise Lines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Carnival.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Carnival Cruise Lines.

However ComplaintsBoard has detected that:

  • Carnival Cruise Lines protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Carnival Cruise Lines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:50 am EST
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Carnival Cruise Lines Conviscated clothes steamer

We cruised on the Mardi Gras on Dec 16,2023. We carried a Steam Clothes Press in hand. The people handling baggage told us that we could carry it on board. The baggage told us that security would confiscate it and that we would recieve paperwork to claim it when we returned. That turned out not to be true. We recieved bad information. Security told us that if we had had the item in our handled bags that we would be given a receipt for the item but, sense we brought it through security we would not get it back. To add insult to injury when we returned to port, lots of irons and steamers outside waiting to be claimed. There were about 20 steamers and irons on a table outside the Terminal on a table with claim tickets on them.

I feel all of us should have been treated the same. I think that if some of us could not have gotten our property back then all of us should not have been able to. I feel that we were penalized for being honest.

Claimed loss: Clothes Steamer. Cost $50

Desired outcome: Please Refund

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Carnival Cruise Lines unexpected cancelation/emergency surgery

Hello

I am writing to ask for some consideration to my problem. I had a cruise booked for feb.17th 2024 and we have cruised multiple times ourselves and with our friends and children. I have been diagnosed with clasping hips (both). I just received the new today, Jan 11th 2024. The Doctor says there is no way I can go on such a vacation 2 weeks after surgery. This has come on by surprise and leaving me unable to walk with out the aid of a walker. I do not want a refund, just a voucher or credit to make up my loss. We are planning to reschedule our trip so no loss to your company. I have all the medical papers to support this. We feel the penalty is extreme for our circumstance.

I am hoping you can help a returning customer.

Jeff and Karen Grunder Platinum members

Booking number was Z4L1D1 pin 1122

Again we do not want money , just the difference of $600 in a form of credit toward purchase.

Any help and consideration would be appreciated.

Claimed loss: $600

Desired outcome: Credit toward next purchase

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Carnival Cruise Lines - Air reimbursements

On 11/09/2023, I woke up to an e-mail from Carnival Cruise Lines advising that my Shore Excursions were cancelled due to a Full Booking Cancellation. Immediately, I called Guest Services to find out what was meant by a Full Booking Cancellation. Guest Services advised that CARNIVAL PANORAMA had to be dry docked due to mechanical issues and further guidance...

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Carnival Cruise Lines - Kuchen carnival venezia booking p9v8p1, 12/10/23 sailing

Kuchen Carnival Venezia Booking P9V8P1 Adrian Kuchen VIFP [protected] Stephen Kuchen VIFP [protected] To Whom It May Concern. We recently sailed on the Carnival Venezia from 12/10/23 – 12/18/23. This was the worst cruise we have ever been on with any cruise line. As you can see from our history, we have sailed on Carnival lots of times but have never...

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Carnival Cruise Lines - Handicapped accessibility for motorized wheelchairs

Hello -- my daughter and I took a cruise to Cozumel from New Orleans on Nov 4th. We went out on our excursion and returned to the boat at the designated time. There were of course many people who were trying to access the elevators to get back to their floor. This loudmouthed woman on a motorized scooter entered the elevator without leaving room for other...

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Carnival Cruise Lines - Safety issues on entire cruise

To whom it may concern at Carnival Cruises. 11/22/2023 Below please see my itinerary. I planned this cruise for almost a year for myself, my two sisters and niece. The cruise started out good on the 13th of November. It was our first stop in Bahamas, and everything went down hill from there. First, I waited in line for over 40 minutes waiting for my...

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Carnival Cruise Lines - Entertainment

For the last couple of years, I have been cruising on theme cruises and haven’t had the opportunity to cruise on my favorite cruise line, Carnival Cruise. Being economically friendly; Party Cruise; Guy’s Burger Joint and Self-Service Laundromats/Ironing Stations made Carnival Cruise my favorite cruise line. I have a concern regarding the diversity of...

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Carnival Cruise Lines major over charges on my credit card

carnival breeze has over charged my credit card for my last cruise, even charged for things i did not order(was not possible) now double charging me for things date 11-3- to [protected], was not in room after 7am on day of returning and was charged for a drink i have three 800 dollar charges which are not mine an my sign an sale card did not the last two days so how could i charge well i did not used atm5 dollar credit in cherry on top i was charged 2.95 got 3.95

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Update by Paula balanga
Dec 07, 2023 11:58 am EST

I think yall miss understand me I have three charges of $800 which are not mine,I was charged $94 for three blue iguana drinks,I had free drinks for two every where on ship yes I know they charge first day but really,on top of that we could not get drink service any where ,no TV rude room person my problem is I'm being charged double for what I spent on board sign an sail card did not work last to days I'm also aware of the hold charge not a first time cruiser

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10:57 pm EST
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Carnival Cruise Lines Unauthorized credit charge

I was set to sail to Morten Island QLD on the 1/10/23 to the 5/10/23 but was unable to travel as I (Kathryn Campbell) was to ill. My room mate (Donald Mcnee) still went on booking M8L3T7.

I also had a booking M8L3P6 for Carley Pittman and Thomas Campbell across the hall.

Considering I did not go, I cannot understand why I was charged $419.70.

I have contacted Carnival via the Carnival website with no reply to date.

Considering this is my first ever cruise I am very disappointed with the after sails service!

Claimed loss: $419.70

Desired outcome: refund of $419.70 to my credit card

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Update by Kath Campbell
Dec 05, 2023 11:09 pm EST

clicked the wrong button

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5:25 pm EST
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Carnival Cruise Lines Shareholders benefit

I own 200 shares in carnival stock and requested On Board Credit (OBC) for an upcoming cruise. They approved the credit but it was for another persons reservation. I contacted them and then they said that I was requesting credit for a past sailing. Once again I sent them the information. They now say I have to go through Stockperks. I downloaded the app but did not continue when it requested my credentials to my investment company for financial data. I told them that I was not going to use the stockperks app, so they said they cannot process my request.

Last year they denied the OBC benefit because I already received a discount on the cruise price. It is always some excuse. I also cruise with the sister company Princess Cruises and there is never any problem getting my On Board Credit by emailing a copy my shares statement with the cruise Booking and dates.

Claimed loss: $50 OBC for the past denied cruise (sept 2022) and for the upcoming cruise (2/2024).

Desired outcome: Supply the shareholders benefit as requested without the hassle. Quit making it so difficult. Acknowledge the error of incorrect info on several correspondences.

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Carnival Cruise Lines - Entire cruise on carnival liberty

To whom it may concern at Carnival Cruises. Below please see my itinerary. I planned this cruise for almost a year for myself, my two sisters and niece. The cruise started out good on the 13th of November. It was our first stop in Bahamas, and everything went down hill from there. First, I waited in line for over 40 minutes waiting for my excursion to blue...

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Carnival Cruise Lines - Carnival corporation shareholder benefits

To whom this concerns, I’ve just gone through 2hours of frustration and anger. It started with me trying to find out why I haven’t seen my on board credit added to 14 day cruise from my 171 shares of Carnival stock. I faxed the information like I always do. I usually see them posted in a day or two. Been doing this for as many years since inception of...

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Carnival Cruise Lines Cleanliness. Customer service,

11/6/23 was on the Spirit and went to Chop Stick, my son bit in to sand and found hair in my food, following Morning got a coffee cup and had lip stick still on cup, kept finding dirty dishes through out cruise, on 11/8/23 went to Empiral order filet mignon when I cut into it, it was tough and open like a sun flower, tried to eat a piece it just swelled in my mouth could not eat. I paid for bottomless bubbles it was a act of congress to get a soda I paid for and only in the bar. Did not like drink choicest of drinks in the food gallery, I have heard nothing negative since it started leaving from Mobile, I will never go on another cruise.

Claimed loss: Some of my money back

Desired outcome: Some of my money back, change management on that ship. It will not last coming out Mobile,

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Carnival Cruise Lines - Carnival sunshine. Purchased vacation protection and refused refund or future cruise credit

I booked a cruise on Carnival Sunshine in May 2023 for January 2024 for a 4 day cruise to the Bahamas. First time cruiser so I booked two cabins and purchased travel protection. Unfortunately, I had to cancel the booking due to unforeseen circumstances before the final payment was due, November 5 2023 it was cancelled, finial payment was due November 11...

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Carnival Cruise Lines - Worst cruise ever

Started out the AC did not work in our room & many other rooms, we sweated at night & they brought us a small fan, they never fixed the AC throughout the whole cruise, smell of urine in the hallways that they did not fix only put air freshener. The staff was mostly rude & service was terrible. In the sports bar there were two things to order to eat one of...

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Carnival Cruise Lines - Mardi gras balcony 16208

November 11, 2023 Dear Carnival Cruise Lines, I feel the need to voice my complaint because my last cruise was not a great experience as expected. I had planned to take my sister on a cruise for her birthday, which was in April of this year. The cruise was booked in April 2023 but unfortunately our oldest died and we had to cancel to attend his funeral...

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Carnival Cruise Lines - Cruise

My mom and I cruised on carnival February of 2023. In may, her credit card (cc) company called her with fraudulent charges all over Florida. The cc stopped all payment. She realized a charge was not fraudulent and was for the February cruise. She called the cc and they immediately issued payment to carnival ( we have the statements). We had another cruise...

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Carnival Cruise Lines Customer Reviews Overview

Carnival Cruise Lines is a popular cruise company that offers a wide range of cruise options to travelers. The company has received numerous positive reviews from customers who have enjoyed their cruise experiences. One of the most commonly praised aspects of Carnival Cruise Lines is the quality of their onboard entertainment. Many customers have raved about the variety of shows, activities, and events available on their cruises. Additionally, the company's dining options have also received high marks from customers, with many praising the quality and variety of food available. Another positive aspect of Carnival Cruise Lines is the affordability of their cruises. Many customers have noted that the company offers great value for the price, making it an excellent choice for budget-conscious travelers. Overall, Carnival Cruise Lines is a highly recommended cruise company that offers a fun and affordable vacation experience for travelers of all ages.

Carnival Cruise Lines In-depth Review

Overview: Carnival Cruise Lines is a renowned cruise company with a rich history in the industry. Founded in 1972, it has grown to become one of the largest cruise lines in the world. The company's mission is to provide exceptional vacation experiences at an affordable price, while upholding their core values of fun, quality, and safety.

Destinations: Carnival Cruise Lines offers a wide range of destinations to suit every traveler's preferences. From the Caribbean to Europe, Alaska to Mexico, there is a destination for everyone. Popular ports of call include Cozumel, Nassau, and Grand Cayman, among others. With various itineraries and cruise lengths available, passengers have the flexibility to choose the perfect vacation for their needs.

Fleet: Carnival Cruise Lines boasts a diverse fleet of ships, each offering unique amenities and experiences. From the iconic Carnival Fantasy to the luxurious Carnival Vista, there is a ship to cater to every taste. Onboard, passengers can enjoy amenities such as water parks, spas, casinos, and Broadway-style shows. The ships are well-maintained and cleanliness is a top priority.

Onboard Experience: Carnival Cruise Lines provides a comfortable and enjoyable onboard experience. Accommodation options range from cozy interior cabins to spacious suites, ensuring that every passenger finds their ideal retreat. Dining options are plentiful, with a variety of restaurants and cuisines to choose from. The quality of food is generally excellent, with a wide range of options to suit all tastes. Entertainment and activities onboard are diverse and cater to all age groups, ensuring that there is never a dull moment. The overall atmosphere and ambiance are lively and fun, creating a vibrant and enjoyable vacation experience.

Service: The staff onboard Carnival Cruise Lines ships are known for their friendliness and professionalism. From the moment of check-in to disembarkation, the staff ensures a smooth and efficient process. They are responsive to customer inquiries and concerns, going above and beyond to provide exceptional customer service. Overall, the level of service is commendable and contributes to a positive cruise experience.

Value for Money: Carnival Cruise Lines offers competitive pricing and excellent value for money. The cruise packages include a wide range of amenities and services, ensuring that passengers get the most out of their vacation. When compared to competitors, Carnival Cruise Lines consistently provides a high level of value for the price paid.

Safety and Security: Carnival Cruise Lines prioritizes the safety and security of its passengers. The ships are equipped with comprehensive safety measures and protocols to ensure a secure environment. The crew is well-trained in emergency preparedness and response, providing passengers with peace of mind. The overall cleanliness and hygiene standards are maintained at a high level, contributing to a safe and healthy onboard experience.

Customer Reviews: Customer reviews of Carnival Cruise Lines are generally positive, with many passengers praising the exceptional service and enjoyable experiences. Common themes in the feedback include the friendly staff, delicious food, and exciting onboard activities. Overall, customer satisfaction is high, reflecting the company's commitment to providing memorable vacations.

Sustainability: Carnival Cruise Lines is dedicated to environmental initiatives and reducing its carbon footprint. The company actively engages in waste management practices and partners with local communities and conservation organizations to promote sustainability. Efforts are made to minimize the impact on the environment and preserve the destinations visited.

Conclusion: Carnival Cruise Lines offers an exceptional vacation experience with a wide range of destinations, comfortable accommodations, delicious dining options, and exciting onboard activities. The friendly staff and high level of customer service contribute to a memorable cruise experience. It is recommended for families, couples, and individuals looking for a fun and affordable vacation. While there is always room for improvement, Carnival Cruise Lines consistently delivers a great value for money and ensures a safe and enjoyable journey.

How to file a complaint about Carnival Cruise Lines?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you encountered with Carnival Cruise Lines. Make it clear and specific to the problem, such as "Unresolved Billing Issue on Carnival Cruise" or "Poor Customer Service on Carnival Vista."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific cruise ship and date of your voyage.
  • Any issues with booking, boarding, accommodations, staff behavior, amenities, or excursions.
  • Describe the nature of the problem, including any discomfort or inconvenience caused.
  • Detail any transactions related to your complaint, including booking numbers, dates, and amounts paid.
  • Explain the steps you took to resolve the issue with Carnival Cruise Lines and their response or lack thereof.
  • Discuss the personal impact, such as stress, financial loss, or ruined vacation plans.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or photos that support your complaint. Do not include sensitive personal information like social security numbers or credit card details.

6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses you incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Carnival Cruise Lines, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and all relevant details have been included to support your case.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Carnival Cruise Lines on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Carnival Cruise Lines.

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Carnival Cruise Lines contacts

Phone numbers

1300 385 625 +1 (800) 764-7419 More phone numbers

Website

www.carnival.com

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Use this comments board to leave complaints and reviews about Carnival Cruise Lines. Discuss the issues you have had with Carnival Cruise Lines and work with their customer service team to find a resolution.