Carnival Cruise Lines

1. The shower drain was blocked and needed service
2. We bought 3 shore excursions and the tickets were not delivered to our room
3. Luggage tags were not deliver to room
3. Veal for dinner was like eating shoe leather and the coffee glazed duck was way overcooked and hard as a rock
4 eggs Benedict eggs were overcooked and not runny
5. Sitting in a common room to play some games and had to listen a band play all music in Spanish
6. Sat down at the table by the pool to play games but the table was sticky as could be. Asked to o have it cleaned but a dirty rag did not halp. Solution was to get a towel from the pool area and drape it over the table and then play games
7. Waited to get off the sho for 2.5 hours. Not a single pa announcement telling the passengers why the long delay.
8. Carnival cancelled all the loyalty program perks two days before sailing. Would have been nice if the offered free cancellation
Will never sail the Carnival Dream again. Will look to transfer loyalty program to another cruise line

Cruising is amazing, usually! Carnival is just ok. Customer service is below average, food is below average. Rude staff is up or average! Don’t pay for specialty dining. The food doesn’t get any better and the service is worse! I won’t be cruising with carnival again. Gave them a fair try b it everything I heard was accurate about them! They are the Walmart to cruising!

We just returned from our Alaskan Cruise on the Luminosa which was one of our Best with Carnival! The Ship was beautiful and extremely clean, the Service throughout was outstanding, Entertainment and Music onboard was some of the best, so why did I not receive a Survey from Carnival?

I have been everywhere online to tell my experience, even the site that Carnival told me to go to and have not been able to successfully give a review.

As we first got onboard, a Waiter, Neemark, in the Dining Room ran over, hugged my wife and welcomed us...even remembering what our dining preferences were from 6 months ago...He made our dining experience the finest ever on this Ship and I felt I had to get the word out, also our Stateroom Attendant, Amardeep, on his very first contract, was so attentive, professional and always with a smile...so here I am on the Complaint Board only complain that I have not received a survey sharing my Wonderfull Experience and Compliments...Thank you Carnival

[protected]@comcast.net

I have been traveling with carnival cruise line since 1986 I am platinum member my number is [protected]. I booked a cruise for april 6 2025 and was not able to go had a back problem and was able to go was scheduled for surgery march 31 but was canceled because of high blood platelets were high. Surgery was done may 1 2025 I have sent all medical records to aon. Please review t8hs76 booking number

I booked a cruise with Carnival on 03/14/25 booking #BK06J9 have to go to a graduation at that time and need to cancel for another date. Call the phone number and was informed that there is no refund. I have travel with Carnival for almost 10 times and if this is the case I would never do so again. I cannot make that date as I said before and there is no way I should lose all my money.

To carnival team,

Please be advised that we never received our Aus $400.00 onboard credit for sailing on the 30th December 2024 on a 9 day Pacific cruise on Carnival Splendor as promised by an email on 21st August 2023. Please can this be rectified ASAP. There is a credit of Aus$ 625.66 as the sprinkler system automatically went off in our cabin. This meant we switch cabins to a lower deck. Thank-you for this compensation.

12/16/24- Roaches, toilets weren't working, smell of sewage, backed up shower drains, internet rarely worked, broken elevators. The whole ship is disgusting and needs upgraded. I cannot believe that ship is allowed to sail. So disgusting. This was my first time taking my 3 kids on a family vacation as a single mother and it was ruined due to how disgusting the Carnival Glory was. So unacceptable that they knew our toilets weren't working before we even left port and still we departed. The ship shouldn't have left port until the pluming issues and sewage smells were resolved. So unacceptable and I plan to give bad reviews in an site I can find about Carnival. Never again.

I picked up Wife and her daughter Oct. 3, 2024, from Cape Canaveral, Fl, both sick with Diarrhea and Flue like systems, first 2 days went well, straw market, beaches, having fun Our Daughter Alicia is high level handicap and love her yearly Oct. 5 day birthday present annually. Unfortunately, and the second day on the cruise both of them were sick enough to stay in the cabin for the next 3 days. My wife sought help with the cruise doctor. He comments "we can do x-rays but that would cost 300.00 to 500.00 dollars". Looks as if "Carnival Cruise Lines" puts profit before helping those that get sick from on board cleansing.
What a way to spend your birthday yearly cruise sick, diarrhea, and sleeping for the next 2-1/2 days.

Best Regards to your future guest, as for Carnival Freedom you lose

Mr. Norman Pyett
4554 Schooner Ave.
Lakeland, Fl. 33805
[protected]

Carnival in Norfolk lost my luggage and carry on bag. The port didn’t give out the information about the luggage. My luggage was set directly to the ship and they didn’t tell anyone that information. My passport was in my carry on bag. They were very unorganized. They missed placed my luggage and couldn’t find it. A lot of people had their passports in there bags . They found theirs but not mine. My family said my luggage showed up 2 days later.

I Missed the cruise due to the people at the Norfolk port loosing my luggage. My passport was in my suitcase. I'm not the only one that did this but they found there luggage before sailing. They had a bus pick me up from the parking area. We all thought we was going to get our luggage when we got off the bus but they they didn't tell that they was going to send it to the ship. They didn't find my luggage until two days later. I also put $100 on the cruise cash bar. I need a refund, a free cruise or half off another cruise.

So I am a single Mother who has struggled her whole life coming from Foster Care and being a Teacher with low income. I saved for a long time to be able to afford the 3 day cruise to the Bahamas from Port Canaveral Fl on the Carnival Vista booking number #X9L2G0. I am taking my 11 year old daughter, we have never been on a cruise because we could not afford it. I also spent $700 on shore excursions to swim with Dolphins and visit Aquaadventure water park at the Atlantis Resort.A bucket list once in a lifetime oppurtunity for people like us. I got an email saying the ship is delayed a day and our cruise is now 2 days and the excursions we bought will occur on Saturday February 17. The email stated we would receive a partial refund and onboard credit. My daughter was in tears when I called to tell her. My mother isn't doing well and we are in the middle of moving and really needed a vacation, my daughter does not want to cancel altogether. I am considering still attending this two day cruise as we did not even have a real Christmas this past year because this trip was my present to my daughter. If i had known I would endure this huge inconvenience I would of never booked with Carnival. If my daughter was not pushing to still go, I would not even go. No one has even called to inform us just a little email I could of overlooked. In my opinion, Carnival is not doing enough to correct this for their customers. We will only have one day on the ship which is not enough time to enjoy the amenities that make the cruise so expensive (an amazing) such as my balcony stateroom or the sky rider etc.

I had a cruise booked to sail from New York on Sept 14, 2024. I had some inconvenience with parking at the port (the parking is 5 blocks away from port), so I decided to change my booking to another that sails from Miami. We are a big group traveling with kids and NY is not a good option when you have little kids. We called yesterday to change all of our bookings, and when I tried to do mine, they told me my cruise was non transferable because I was on a casino offer. That was new for me, because I never go to the casino, I don't gamble. They said that I selected that option when I booked online. I didn't realize that, I never read anything about casino on my booking. So the cruise was payed off and they transferred to my new cruise only part of the money that I payed already. They said the deposit was not transferable and we are talking about 396 dollars. So now I owe 488 from my new cruise. I think this is not fair, because this is not my first cruise and I never had this inconvenient before. I want to somebody show me were it says on my previous booking that I was getting a casino offer. My booking was B2CM74. I am not requesting money back , I just want my money to be transferred to my new booking.

I booked an interior stateroom deck 1. Was offered an upgrade to interior stateroom deck 9. Both rooms are 2 twin/king. I accepted the upgrade. After researching my new deck and stateroom I found out the new room is an aac room. Ambulatory Accessible. And the room design is for the two twin setup. Meaning the bed is not fully accessible set up as a king. Only two twins. It’s my partner and I cruising so we want a king. But now we will have to climb from the bottom of the bed to get into bed. As there is only access to one side of the bed. This is definitely an issue and I feel like the “offer” was extremely misleading. Customer service is telling me there is nothing they can do about and I’m stuck having to climb in and out of bed for 5 days on what was supposed to be an amazing vacation.

Booked on sunshine

March 2 2024

5 day Bahamas cruise

Room 9137

We cruised on the Mardi Gras on Dec 16,2023. We carried a Steam Clothes Press in hand. The people handling baggage told us that we could carry it on board. The baggage told us that security would confiscate it and that we would recieve paperwork to claim it when we returned. That turned out not to be true. We recieved bad information. Security told us that if we had had the item in our handled bags that we would be given a receipt for the item but, sense we brought it through security we would not get it back. To add insult to injury when we returned to port, lots of irons and steamers outside waiting to be claimed. There were about 20 steamers and irons on a table outside the Terminal on a table with claim tickets on them.

I feel all of us should have been treated the same. I think that if some of us could not have gotten our property back then all of us should not have been able to. I feel that we were penalized for being honest.

Hello

I am writing to ask for some consideration to my problem. I had a cruise booked for feb.17th 2024 and we have cruised multiple times ourselves and with our friends and children. I have been diagnosed with clasping hips (both). I just received the new today, Jan 11th 2024. The Doctor says there is no way I can go on such a vacation 2 weeks after surgery. This has come on by surprise and leaving me unable to walk with out the aid of a walker. I do not want a refund, just a voucher or credit to make up my loss. We are planning to reschedule our trip so no loss to your company. I have all the medical papers to support this. We feel the penalty is extreme for our circumstance.

I am hoping you can help a returning customer.

Jeff and Karen Grunder Platinum members

Booking number was Z4L1D1 pin 1122

Again we do not want money , just the difference of $600 in a form of credit toward purchase.

Any help and consideration would be appreciated.