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Vestiaire Collective Customer Care Service

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Complaints33
Pending1
Resolved1

Vestiaire Collective

33 Boulevard du Général Martial Valin
Paris
France - 75015

Customer Support Phone Numbers

+1 855 842 1822(United States) 10 0
+33 176 494 848(International) 5 1
+44 844 581 5554(United Kingdom) 6 4
+358 942 450 126(Finland) 3 1
+33 970 253 737(France) 2 1
+49 322 2109 1915(Germany) 1 1
+39 848 124 101(Italy) 1 1
+34 902 882 124(Spain) 1 0
+46 852 500 640(Sweden) 2 0
United Kingdom
66 Turnmill Street, London, EC1M 5RR

United States
601 W 26th Street, Suite 1733, New York, NY 10001
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Vestiaire Collective Complaints & Reviews

Vestiaire Collective / can't trust them. once you paid, they won't care.

Ka
Aug 23, 2019

I bought an item almost 2 months ago, they sent it out by an incorrect address which i found out from the shipping company. But the shipping company said they need the sender to correct the address which makes sense. So I contacted them to correct the address. They said they will do, and...

Vestiaire Collective / falsely advertised product

Al
Jul 09, 2019

Vestiaire CollectiveI have bought a scarf that was advertised in big bold letters as a silk scarf. When it arrived, I saw it is 100% cotton. I called customer service and they said to send them photos, which I did. They said to return it for a full refund. Next thing I get, an email saying the return i...

Vestiaire Collective / payment

Ar
Apr 18, 2019

I am very disappointed. I've ordered a bag and split payment for three months. Each months they took same amount, however on a last month they charged me twice and doesn't give my money back. Very poor customer service. The quality control team is not professional. I have sold lv scarf...

Vestiaire Collective / 100 percent fake tiffany co necklace

Yi
Feb 04, 2019

Vestiaire CollectiveDear officer, I bought a tiffany cles en argent necklace from a private seller, the necklace looks like fake one from one sight. The picture (pic one and two is fake, and the pic 3 and 4 are the real one from other people.) will show the true of my word and I keep all box and receipts. The...

Vestiaire Collective / ghurka cavalier ii duffel bag

Za
Dec 29, 2018

Avoid Vestiaire Collective at all costs. As the vast majority of reviews suggest, the company only stands behinds it sellers, and cares nothing for customer service or satisfaction. I ordered a Ghurka duffel bag from a private seller on December 14, 2018. When the bag arrived, it very...

Vestiaire Collective / shipping fees and duty taxes

Ma
Oct 29, 2018

Vestiaire CollectiveI purchased a pair of used Stella McCartney Binx loafers for £240 on 09/10/2018 (Ref 1886307). The website provided the option of £20 shipping fees as flat rate and advised the item would be shipped from Hong Kong to Paris for Quality Control then shipped to London from London. I also received...

Vestiaire Collective / louis vuitton speedy bandouliere bag. order no [protected] date: quality control 8/7/18

Aug 21, 2018

Vestiaire CollectiveDear Vestiaire Quality Inspector JULIE/MM, I was disappointed by the shape of the Louis Vuitton Speedy Bandouliere bag that I received. Sad to say, it had lost its original shape by folding or collapsing, far away from the photo displayed on the Vestiaire web site. As this really matters to...

Vestiaire Collective / they don't do their job

So
Jul 23, 2018

Vestiaire CollectiveI ordered a purse that as listed as in "very good condition", and the seller wrote " Bag comes in great and clean condition, only the 2 leather straps are curling up a bit from storage ". The purse delivered was old, damaged, de-colorated, scratched. I made a complain and the costumer...

Vestiaire Collective / revoke faulty item return decision

Ja
Jul 05, 2018

I purchased a faulty item from Vestiaire Collective and upon receipt of the items the shoes were dirty and had pen marks on them that were not included in the listing. I emailed them on 11/06. "I purchased three items under [protected] and two of them are not as expected. The shoes are...

Vestiaire Collective / fake moncler jacket sold

Ma
May 11, 2018

Vestiaire CollectiveI was sold a fake Moncler Jacket for a 12 year old boy. It had a rubbery smell, very tiny furry hood, unlike the model should have and a MADE IN CHINA tags on the inside with a weird italian company name and address next to it and then Moncer written in. No authenticity tags, no cartoon on...

Vestiaire Collective / necklace I bought

Sh
Feb 12, 2018

I brought a beautiful Theo Fennell necklace, from a secondhand site called Vestaire Collective, I've worn it once and one of the stones have fallen out, this means I have been sold faulty goods and Customer Service thereare unprepared and will do nothing about it, who do I need to...

VestiaireCollective / my parcel

He
Jan 26, 2018

My parcel has been incorrectly been sent to the wrong address. Please can you correct this. My name is Mrs Helen Berger email address [protected]@ isfrica.com and my goods were sent to the hotel that we stayed at at No 4 Adamson Road. London NW3 4 HP. It should be resent to me at my physical...

VestiaireCollective / 3 items I have posted out and gone missing

Am
Jan 24, 2018

Item numbers 4940034(Chanel necklace)posted on the 07/01/[protected](Saint Laurent Boots)posted on the 16/01/18 5050510(Loro Piana Jumper) posted on the 08/01/18 have all gone missing via Hermes shipping with the label you provided.I have sent receipts of the shipping confirmation along...

VestiaireCollective / horrible service

Je
Dec 18, 2017

Erm... I was promised that they would send my dress very soon. It's been one month, the dress is still there. I fell for their ads stating that they ship very fast and thought that maybe I would order something for an upcoming event. This event was held last Sunday, by the way. And I had...

VestiaireCollective / reference # 4069032

Tw
Nov 03, 2017

I've been selling on Vestiaire Collective for a few years now and recently sold an authentic CHANEL Patent Grand Shopper Tote reference # 4069032. My item was deemed counterfeit even after I'd sent the requested authenticity documents and receipts to prove that's it's indeed 100%...

VestiaireCollective / don't use them!

Ol
Oct 17, 2017

Nothing positive can be said. To me, it's terrible that the received items are so different from those that are represented on the website. It's so weird. They pretend to be great, but what they send is horrendous. It's completely their fault, but they didn't refund in full. They charged some...

VestiaireCollective / vestiaire collective

Ri
Sep 24, 2017

The Customer Services is just non existent there. They loose items that have been posted to them and later declare that you didn't sent. After arguing and proving through a lot of trouble that you have posted and they have received and signed for it - they just simply saying : ah, yes you...

Vestiaire Collective / challenging to get back item they declared unauthentic

Ro
Aug 28, 2017

I sold and shipped to them an item of clothing from a luxury designer. They examined it and declared it not authentic and said I had to give them $13 to pay for the return shipping back me. I am in the United States. First I mailed them a check to their bank in the United States. Month...

VestiaireCollective / vintage clothing

Ho
Jun 07, 2017

Do not buy from this website. There is zero customer service which is very dangerous when you are purchasing second hand goods. They never respond to your emails and the phone numbers do not work. They are a terrible terrible company. I strongly urge you do not use this website. You will end...

VestiaireCollective / condition of item purchased is not acceptable

Ca
May 27, 2017

VestiaireCollectiveI have purchased shoes marked as a " very good condition" got a pair fair condition shoes with huge scuffs on heels Ref : 3819401 . So very disappointed. Have purchased a pair of Louis Vuitton heels listed by Vestiaire Collective Concierge Service as " Very good condition". Have received heel...

VestiaireCollective / cheater company

Re
Apr 18, 2017

They sent me wrong bag and they refused to fix that. I contacted VestiaireCollective many times and asked them to send me my bag, but they claimed that was no longer their responsibility. I also would like to mention that they sent me one of the cheapest bags and they one I ordered cost...

VestiaireCollective / mini celine luggage tote

St
Apr 17, 2017

VestiaireCollectiveIn Feb of 2017 I was sold a fake $3000 Mini Celine Luggage Tote. Their authentication service is a joke as the bag was authenticated by them twice! Thank God I used Pay Pal so after two months I was able to get a refund. FYI: They never even responded to me directly or Pay Pal so I can't...

VestiaireCollective / christian louboutin shoes

Ma
Mar 23, 2017

VestiaireCollectiveHi there, I have bought a pair of Christian Louboutin from Vestiaire Collecttive and received it last Monday (3 days ago).The shoes look very good made, however looking at the signature inside the shoes and on the soles, I can clearly say that those shoes are fake.The inside signature is just a...

VestiaireCollective / require information on delivery progress of my order with vestiaire

Ph
Feb 15, 2017

Hand bag ref no 594851 abaco grey leather, pre owned sold by seller iham Advertised in the VESTIAIRE COLLECTION Bought and paid for £106 .81 on 18th January 2017. Still not recieved. Can you please inform me ASAP on the progress and when I can expect delivery.Registerd Order No with VESTIAIRE...

VestiaireCollective / stay away - merchandise 'disappears' at the nyc office

Th
Jan 19, 2017

Sold a pair of expensive CELINE earrings on this website. They provided me with FEDEX shipping label to mail the earrings to their New York office. I did so right away. Today I received an email from them stating the earrings are not inside the parcel. Quite an interesting tale...

Vestiaire Collective / fake moncler jacket sold on vc and no customer service

Dd
Jan 03, 2017

Vestiaire CollectiveSold fake moncler jacket Received the jacket, first of all, the condition does not match what seller said "worn twice", instead the jacket came full of strong perfume and collar was dirty, as well as the zips discoloured. Also, the jacket does not look like aughentic I since then contact an...

[Resolved] Vestiaire Collective / they damaged my chinchilla jacket

La
Jan 02, 2017

I sold a jacket on VC and the company provided me with a shipping label to ship the item to them. They guarantee that quality control would be completed in 3 days. Well 4 days went by and I didn't have an update so I contacted them. And then day 5 came with no response so I called them...

Vestiaire Collective / customer service at new york/usa is horrible

El
Dec 28, 2016

This is about the worst selling site I have dealt with. My complaint has nothing to do with those who post and sell through site. The complaint is with the New York Office. I complained last year regarding this office and the customer service. The way the site works is that sellers or...

Vestiaire Collective / beware of this seller!

Lv
Oct 24, 2016

Ordered a Louis Vuitton bag from www.vestiairecollective.com website and the one arrived was definitely fake! I am a big fan of this label and I know when I see fake LV merchandise. I contacted VestiaireCollective customer service and they called me a liar and said that they stand behind...

Vestiaire Collective / never got the item

Si
Sep 30, 2016

I do not recommend buying anything from www.vestiairecollective.com website, because these people are real cheaters. Too bad I did not check the reviews earlier. I made my order over three month ago and never received it. And no matter how hard I've tried to reach them they continue to...

Vestiaire Collective / non authentic

Mu
Aug 11, 2016

I have purchased a Gucci bag from www.vestiairecollective.com and paid over $1000 for it. Before ordering I contacted customer service and asked about the bag and they assured me that everything they sell is 100% authentic. But when I received the bag there was something wrong with it. It...

Vestiaire Collective / stay away!

Am
Feb 15, 2016

Better stay away from VestiaireCollective and save your money! I ordered several items from their website and all my three purchases were a complete joke! Their quality control is shameful, they let items pass and really do not care about its quality. Items that were described as brand new...

www.vestiairecollective.com / the item was in terrible condition and impossible to return it

Re
Oct 01, 2015

People, don’t even think to buy from www.vestiairecollective.com. They didn’t check the quality of the items and sent me second-hand item with the stains and in terrible condition. I was shocked to get such item and of course tried to return it, but the seller refused and told me that such...