Imperial Tobacco Australia’s earns a 4.2-star rating from 818 reviews, showing that the majority of smokers are very satisfied with products.
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Less Tobacco in P&S Gold 20's
I have been smoking Parker&Simpson Gold 20's for over a year. Recently i was given a pack of Black Market smokes and in comparing them noticed that although they were the same length the Blck Mrkt smokes had a longer filter and no tobacco going down into the filter banding, and so thus less tobacco overall .08mm(.8cm) less after measuring. This gave me the habit of starting to measure and compare the smokes in each new pack of P&S and the Blck Mrkt brands. Well in the most recent pack of P&S purchased at Coles Endeavour Hills, i noticed the have changed. They previously had 6cm(60mm) of tobacco with .02mm inside the filter banding. They now have gone to having the longer filter (like the Blck Mrkt ones have) and no tobacco inside the filter banding, thus reducing the tobacco amount by .04mm approx in each cigarette.
So while prices are going continuously up, the manufacturers are slighly giving us Less Tobacco and more Filter. So they are no better than the Blck Mrkt ones anymore.. pretty disappointing way to treat customers, short changing us. Pic attached of the 2 different Parker & Simpsons from the last 2 packs.
Problem Resolved. I was wrong, I was given the wrong cigarettes, the Fresh Blast version. And Review can't be deleted.
The complaint has been investigated and resolved to the customer’s satisfaction.
Imperial Tobacco Australia Complaints 817
Quality of tobacco
Regular customer of white ox tobacco, but the last few months, quality is absolutely rubbish, I am throwing out like sticks and bits of bark and hard lumps that just don't burn and when paying big money, definitely feel as if being taken advantage of and being sold lesser quality than normal, yeah, honestly not happy, last pouche was purchased from village...
Read full review of Imperial Tobacco Australia and 1 commentWhite ox tobacco products
I have been a dedicated white ox smoker for the last 39 years and I absolutely love it, the quality of the cut has for the most part always remained consistent, the smell and the flavour are like no other,I will be smoking white ox tobacco until the day I die but I have one major problem, I have always wanted a white ox lighter and white ox pouch to proudly show how much I love the tobacco, even a white ox shirt,watch or cap to proudly wear ,but I have not been able to find or source any white ox paraphernalia anywhere,please any help you can provide in finding such items would be forever appreciated ,
Desired outcome: White ox collectables wanted
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This complaint has been resolved automatically due to user's inactivity.
Lambert and butler red + pro filter 20s
I recently bought a packet of L&B Red 20s from my local general store, Abbottsfield Road Store in Claremont Tasmania. Once home from my trip to the shop I opened my newly purchased packet of cigarettes, I lit one up and to my surprise halfway down the cigarette smoke stopped coming through the filter. I looked at the lit end and observed a thick chunk of...
Read full review of Imperial Tobacco Australia and 1 commentParker and simpson 20 red firm filter
On the 5/06/2024 at 5:08 pm I purchased this brand of cigarettes to have come across chunks of tobacco big thick chunks in some of them I haven't been able to smoke fully and I'm hoping I dont find any more as so far it's been half a packet I purchased from Woolworths blackwood I'm not a very happy customer as it's happened a few times but I've been letting it slide
Desired outcome: A refund or a replacement would be much appreciated would prefer replacement
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This complaint has been resolved automatically due to user's inactivity.
Horizon blue 25g
so iv been smoking horizon blue since 2020 . and on Sunday the 19th of may around 6pm, my partner went to the closest tobacconist that was opened (logan vape and tobacoo) ,as I was running low on tobacco. anyways I didn't open the smokes till Monday morning and the tobacco was so dry! it was dry like the quality of jbs tobacco that is how dry it was. so...
Read full review of Imperial Tobacco AustraliaToo many bark bits
There’s too many bits of bark in my white ox 50 g pouch, it’s the 3rd pouch in a row, it makes for a uneven burn and often a lot of waste and foul smoke flavour. I hope you can rectify this because I’m an avid white ox enthusiast and enjoy the smoke when there’s not bits of bark and round hard disks of stem in my pouch. I’m hoping this will be resolved as I’m wasting a lot of tobacco bits picking them out and ultimately losing out on weight from my 50g pouches
Claimed loss: $148.00 aud x 3
Desired outcome: I’d appreciate a replacement pouch for just this last one not all 3 but if you’s feel like sending 3 that would be wonderful
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This complaint has been resolved automatically due to user's inactivity.
JPS super kings menthol 20’s
Yes, hello I’ve been smoking these cigarettes for many many years. They’re my favorite cigarettes and I only get to buy them once every fortnight because of the price they’re double the actual pack of cigarettes that I can get a menthol cigarette at, but they’re my favorite yet when I go to buy them this fortnight there, not the same by the say the least they menthol in them is is non-existent and the secret bones twice as quick before I could put it down and the cigarette would not burn at all and I could light it up three times and would be like I’ve had a cigarette three times over. I’m so disappointed I pay $41.50 for this pack of cigarettes which I get to enjoy once every fortnight or twice maybe if I’m lucky because of the price of them and now I can’t even enjoy this. I have just finished a pack of 20s and I have never been so disappointed and never felt so sick after smoking each cigarette.
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This complaint has been resolved automatically due to user's inactivity.
Champion ruby rolling tobacco
Hi my name is Adam Lyddieth I wrote in last year regarding black tar like substances found in my champion ruby rolling tobacco.
I recently purchased a packet on the 4th March, where I found, said like item again.
As per the customer relations member, who spoke to me via her phone call, I was instructed to take a photo of the item in question, as well as the serial number of the packet.
I've followed procedure & have supplied a photo for your consideration.
Please refer to attached photo.
Kind regards Adam Lyddieth
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This complaint has been resolved automatically due to user's inactivity.
Champion ruby ryo tobacco
Hi there,
I am writing to complain about the fact that your company are clearly allowing the government to interfere with the quality of the tobacco you produce in this country.
You are charging absolute premium amounts and not delivering in the product which we are paying good money for.
If you want to stop people smoking your tobacco you should stop producing and selling it outright because doing what you most obviously are to it is nothing short of THEFT and deception of your loyal customer base.
If you do not get your [censored] together I will inform all of your customer base of what you are doing and I am sure they will have grounds to reclaim their hard earned money wasted on your poor quality product.
There is absolutely no consistency in your products and it is obvious to your more intelligent consumers that this is the case.
What is being done is clearly illegal.
Claimed loss: Billions Australia wide.
Desired outcome: Get your [censored] together and don’t allow governments to scam their own citizens while clearly profiting from it.
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This complaint has been resolved automatically due to user's inactivity.
Champion legendary ruby 40 gram pouch
Bought a pouch from x convenience at golden grove at 1145 am on the 10th of February they didn't have my usual 50 gram so had to get 40 gramopened the plastic today to roll a smoke and its as dry as paper tastes horrible and burns my throat while inhaling. The quality is horrible even though the prices are higher than ever went to get my money back or a fresh pouch and they told me to complain to you so here I am
Claimed loss: $120
Desired outcome: A refund or a fresh pouch of tobacco
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This complaint has been resolved automatically due to user's inactivity.
jps abundant gold 25g pouch
For the second pouch of Jps abundant gold tobacco in a row I have bought the seam in the corner has failed to have sealed resulting in tobacco spilling out everywhere.
I purchased them around the 24th January from Foodworks in Dalwallinu W.A. 6609.
Since then a third pouch the same thing has happened.
Steve Brindley
steve.[protected]@westnet.com.au
[protected]
Claimed loss: Resulting in spilt tobacco
Desired outcome: A reply email and some reimbursement would be nice.
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This complaint has been resolved automatically due to user's inactivity.
White ox
Date: sat 27 January 2024 Time: 5:29pm
Hi my name is Serdar and I'm a person that loves smoking white ox because of the taste and smell and the wetness that it has. I'm a centrelink customer and on newstart allowance and spend close to all my money just on white ox but lately I have been having a very bad experience on the tabbacco that I have been getting. Their has been alot of bark and alot of dryness to the tabbacco which is making me very upset to the point where I had to make a complaint because I feel like I'm getting robbed for my money. The picture that I have uploaded is nothing compared to the amounts of bark I have encountered in my other packets that I have bought. What you see in the photo is just from the top half of my new packet I just bought. If this could be taken into serious consideration that would be mostly appreciated.
Thanks.
Kind regards: Serdar. E
Claimed loss: $240
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It says issue has been resolved due to users inactivity but I don't understand what inactivity are use on about
Hi I just received a email saying that my issue has been resolved because use haven't received a response from me but I don't know what response use are on about? Someone did call me and speak to me and told me that I will be receiving a email sometime soon to upload my identification details so I have been awaiting for that email and I haven't received any email from use other than the email saying that my response has resolved because I haven't responded. If use could please get back to me that would be mostly appreciated thankyou
This complaint has been resolved automatically due to user's inactivity.
Horizon white cigarettes 50
My contact is: Email [protected]@yahoo.com Ph [protected] I only smoke Horizon White and am possibly the only person in our small town that does. I believe our local IGA orders them with me in mind. The last packet purchased I found impossible to keep lit and they did not seem to burn properly. I had to drag very hard to even get any satisfaction. I do...
Read full review of Imperial Tobacco Australia and 3 commentsChampion ruby 50gm.
I have smoked this brand of tobacco for over 40 years and I am displeased to say at this point in time the quality of the product is disgusting.
It has no resemblance to the tobacco of the past in colour, smell and smoking with amounts of uncut leaf and tar blobs.
The packaging change is woeful, no long generous strands anymore.
Sadly time to change brands I think.
Desired outcome: Sadly. Some type of compensation. Go back to original packaging and get the quality back not the rubbish presented.
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This complaint has been resolved automatically due to user's inactivity.
JPS abundant gold 25g ryo tobacco
bought from the friendly grocer in jubilee pocket for aprox $60, i don't usually have a brand i stick to i just get whatever is cheapest, the jps abundant gold was cheapest at this store. The tobacco is very very dry, if i try to roll a smoke any wind causes it it to go everywhere, (as seen in video) never seen anything Like it, been smoking for a good 20 plus years now. This tobacco is unusable. how do i get this rectified?
Claimed loss: $60
Desired outcome: refund/ exchange
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This complaint has been resolved automatically due to user's inactivity.
Parker & simpson longerlasting blue 25's
So i have found with these smokes every packet i buy theres at least five smokes that split and snap at the filter whilst trying to smoke them. I buy these from coles or woolies and they are $41 very expensive smokes to lose at least 5 smokes every packet. So every pack im losing about $8.20 and this has happened all year. A packet of 25 last's me 2 days.
Claimed loss: $8.20 per packet which last 2 days this has happened all year so 12 months
Desired outcome: Rebate me on the smokes i have lost & advice the maker of these the problem.
This complaint has been resolved automatically due to user's inactivity.
Champion legend ruby 50g rolling tobacco
I purchased this 50g packet of Champion Legend Ruby rolling tobacco from Coles on the 24th of November 2023 and have come across multiple clumps of tar-like substance throughout the pouch. These are black tar type substances that have pieces of tobacco sticking to it. I do not believe you can or should smoke these clumps. I have the receipt from this purchase.
Desired outcome: Replacement
This complaint has been resolved automatically due to user's inactivity.
JPS Menthol + firm touch filter
Last couple of packets I have purchased from my local IGA have had roughly 4-5 smokes in each packet with the white paper around the filter not completely covering the filter leaving a hole at the end of the butt my friend who also smokes the same smokes has had the same problem brought from the same store see pic for reference of what I am taking about
Barcode for current packet is [protected]
Number on bottom of packet 3E16JQB 2330
This complaint has been resolved automatically due to user's inactivity.
25g riverstone rum blend
Tuesday 14th November 2023 I purchased a pouch of 25g Riverstine rum blend from a smokemart in Adelaide S. A and there were clumps of what seemed to be tobacco that just needed to be pulled apart but upon closer inspection was in fact some sort of tar like substance which had tobacco stuck to the exterior of it. I didn't think to much of it until a few smokes later I came across another few clumps. I then inspected the entire contents of the pouch I had bought and found several more clumps.
I've taken pictures of what I have left of the ones I didn't throw away and also weighed up them few pieces I had which weighed a staggering 7g and that's just of what I had kept the rest I had thrown out prior not thinking about it
Claimed loss: $50 loss of tobacco due to unknown foreign substance weighing approximately 12g-17g
Desired outcome: Replacement of tobacco loss
This complaint has been resolved automatically due to user's inactivity.
25g riverstone premium rum blend
I purchased a 25g of river stone premium rum bland today the 17th of November 2023 at 9am
And when I opened it the tobacco is completely dry to the point that it isn’t smokable and it just crumbles to dust in my finger tip.
I’m not happy at all I have been buying riverstone since 2018 and have never purchased at pouch that is like this one at all.
I would like a replacement please
This complaint has been resolved automatically due to user's inactivity.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Imperial Tobacco Australia. Make it specific and clear, such as "Incorrect Billing for Tobacco Products" or "Poor Customer Service at Imperial Tobacco."
4. Detailing the experience: In the complaint details section, thoroughly describe your experience. Include key areas such as product quality, customer service, pricing discrepancies, or any misleading information you may have received. Mention any specific products or services you are complaining about, and provide dates and locations if applicable. If you have had any transactions with the company, detail the nature of these transactions and any relevant communication or receipts. Clearly explain the issue you faced and the steps you have taken to resolve it, including any interaction with Imperial Tobacco Australia's customer service. Describe the company's response or lack thereof and the personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Imperial Tobacco Australia, whether it be a refund, an apology, or another form of rectification.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.
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Overview of Imperial Tobacco Australia complaint handling
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Imperial Tobacco Australia Contacts
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Imperial Tobacco Australia phone numbers1800 677 9531800 677 953Click up if you have successfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number 19 19 users reported that they have successfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number Click down if you have unsuccessfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number 17 17 users reported that they have UNsuccessfully reached Imperial Tobacco Australia by calling 1800 677 953 phone number
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Imperial Tobacco Australia emailsita@micromex.com.au100%Confidence score: 100%Support
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Imperial Tobacco Australia address121 Winterstoke Road, Bristol, BS32LL, Australia
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Imperial Tobacco Australia social media
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