Imperial Tobacco Australia
reviews and complaints

I have been smoking Parker&Simpson Gold 20's for over a year. Recently i was given a pack of Black Market smokes and in comparing them noticed that although they were the same length the Blck Mrkt smokes had a longer filter and no tobacco going down into the filter banding, and so thus less tobacco overall .08mm(.8cm) less after measuring. This gave me the habit of starting to measure and compare the smokes in each new pack of P&S and the Blck Mrkt brands. Well in the most recent pack of P&S purchased at Coles Endeavour Hills, i noticed the have changed. They previously had 6cm(60mm) of tobacco with .02mm inside the filter banding. They now have gone to having the longer filter (like the Blck Mrkt ones have) and no tobacco inside the filter banding, thus reducing the tobacco amount by .04mm approx in each cigarette.

So while prices are going continuously up, the manufacturers are slighly giving us Less Tobacco and more Filter. So they are no better than the Blck Mrkt ones anymore.. pretty disappointing way to treat customers, short changing us. Pic attached of the 2 different Parker & Simpsons from the last 2 packs.

Yes, hello I’ve been smoking these cigarettes for many many years. They’re my favorite cigarettes and I only get to buy them once every fortnight because of the price they’re double the actual pack of cigarettes that I can get a menthol cigarette at, but they’re my favorite yet when I go to buy them this fortnight there, not the same by the say the least they menthol in them is is non-existent and the secret bones twice as quick before I could put it down and the cigarette would not burn at all and I could light it up three times and would be like I’ve had a cigarette three times over. I’m so disappointed I pay $41.50 for this pack of cigarettes which I get to enjoy once every fortnight or twice maybe if I’m lucky because of the price of them and now I can’t even enjoy this. I have just finished a pack of 20s and I have never been so disappointed and never felt so sick after smoking each cigarette.

Hi my name is Adam Lyddieth I wrote in last year regarding black tar like substances found in my champion ruby rolling tobacco.

I recently purchased a packet on the 4th March, where I found, said like item again.

As per the customer relations member, who spoke to me via her phone call, I was instructed to take a photo of the item in question, as well as the serial number of the packet.

I've followed procedure & have supplied a photo for your consideration.

Please refer to attached photo.

Kind regards Adam Lyddieth

Hi there,

I am writing to complain about the fact that your company are clearly allowing the government to interfere with the quality of the tobacco you produce in this country.

You are charging absolute premium amounts and not delivering in the product which we are paying good money for.

If you want to stop people smoking your tobacco you should stop producing and selling it outright because doing what you most obviously are to it is nothing short of THEFT and deception of your loyal customer base.

If you do not get your [censored] together I will inform all of your customer base of what you are doing and I am sure they will have grounds to reclaim their hard earned money wasted on your poor quality product.

There is absolutely no consistency in your products and it is obvious to your more intelligent consumers that this is the case.

What is being done is clearly illegal.

Bought a pouch from x convenience at golden grove at 1145 am on the 10th of February they didn't have my usual 50 gram so had to get 40 gramopened the plastic today to roll a smoke and its as dry as paper tastes horrible and burns my throat while inhaling. The quality is horrible even though the prices are higher than ever went to get my money back or a fresh pouch and they told me to complain to you so here I am

For the second pouch of Jps abundant gold tobacco in a row I have bought the seam in the corner has failed to have sealed resulting in tobacco spilling out everywhere.

I purchased them around the 24th January from Foodworks in Dalwallinu W.A. 6609.

Since then a third pouch the same thing has happened.

Steve Brindley

steve.[protected]@westnet.com.au

[protected]

Date: sat 27 January 2024 Time: 5:29pm

Hi my name is Serdar and I'm a person that loves smoking white ox because of the taste and smell and the wetness that it has. I'm a centrelink customer and on newstart allowance and spend close to all my money just on white ox but lately I have been having a very bad experience on the tabbacco that I have been getting. Their has been alot of bark and alot of dryness to the tabbacco which is making me very upset to the point where I had to make a complaint because I feel like I'm getting robbed for my money. The picture that I have uploaded is nothing compared to the amounts of bark I have encountered in my other packets that I have bought. What you see in the photo is just from the top half of my new packet I just bought. If this could be taken into serious consideration that would be mostly appreciated.

Thanks.

Kind regards: Serdar. E

I have smoked this brand of tobacco for over 40 years and I am displeased to say at this point in time the quality of the product is disgusting.

It has no resemblance to the tobacco of the past in colour, smell and smoking with amounts of uncut leaf and tar blobs.

The packaging change is woeful, no long generous strands anymore.

Sadly time to change brands I think.

bought from the friendly grocer in jubilee pocket for aprox $60, i don't usually have a brand i stick to i just get whatever is cheapest, the jps abundant gold was cheapest at this store. The tobacco is very very dry, if i try to roll a smoke any wind causes it it to go everywhere, (as seen in video) never seen anything Like it, been smoking for a good 20 plus years now. This tobacco is unusable. how do i get this rectified?

So i have found with these smokes every packet i buy theres at least five smokes that split and snap at the filter whilst trying to smoke them. I buy these from coles or woolies and they are $41 very expensive smokes to lose at least 5 smokes every packet. So every pack im losing about $8.20 and this has happened all year. A packet of 25 last's me 2 days.

I purchased this 50g packet of Champion Legend Ruby rolling tobacco from Coles on the 24th of November 2023 and have come across multiple clumps of tar-like substance throughout the pouch. These are black tar type substances that have pieces of tobacco sticking to it. I do not believe you can or should smoke these clumps. I have the receipt from this purchase.

Last couple of packets I have purchased from my local IGA have had roughly 4-5 smokes in each packet with the white paper around the filter not completely covering the filter leaving a hole at the end of the butt my friend who also smokes the same smokes has had the same problem brought from the same store see pic for reference of what I am taking about

Barcode for current packet is [protected]

Number on bottom of packet 3E16JQB 2330

Tuesday 14th November 2023 I purchased a pouch of 25g Riverstine rum blend from a smokemart in Adelaide S. A and there were clumps of what seemed to be tobacco that just needed to be pulled apart but upon closer inspection was in fact some sort of tar like substance which had tobacco stuck to the exterior of it. I didn't think to much of it until a few smokes later I came across another few clumps. I then inspected the entire contents of the pouch I had bought and found several more clumps.

I've taken pictures of what I have left of the ones I didn't throw away and also weighed up them few pieces I had which weighed a staggering 7g and that's just of what I had kept the rest I had thrown out prior not thinking about it

I purchased a 25g of river stone premium rum bland today the 17th of November 2023 at 9am

And when I opened it the tobacco is completely dry to the point that it isn’t smokable and it just crumbles to dust in my finger tip.

I’m not happy at all I have been buying riverstone since 2018 and have never purchased at pouch that is like this one at all.

I would like a replacement please

Hi,

The last couple packets of smokes I have brought (I do not have receipt or dates) the cigarettes have been flattened on one side of the butt or out of shape at the butt some of them have been cut funny and some have the paper peeling up. When smoking smoke comes from the side of the butt and inbetween the butt and paper, making them stronger and taste disgusting I can provide photos as I have not been smoking the affected cigarettes. I have tried going back to the store they said because the packet had been opened they could not do anything and that I needed to contact the company. I am extremely disappointed I have been smoking this particular brand for many years, I would like some kind of resolution as the price of cigarettes has gone through the roof as of late and I can not afford to be buying packets woth faulty cigarettes in them.

(The photos provided are cigarettes from multiple packets put together)

Kind regards

Amanda.

I purchased a packet of above tobacco on the 28th Oct 23 at a service station in morwell...an hour away from where l live...l opened it this morning...it is so dry..it crumbles...it must have been an old batch as it was in the older style with no clip seal only in cellophane wrapper

Really disappointing as I can't return it...could you please contact me to resolve this issue...Thankyou Dianne Angel

I purchased a 25gm pack of JPS Abundant gold tobacco last week. When I went to open it, the cellophane outer packaging was open at one end. I took out the pouch and when I opened that, the side of the pack was not sealed down the right hand side, to about level with the Yellow Warning Label. It looked like it hadn’t gone through the machine properly and was only part sealed. However this meant that the tobacco was extremely dry and crumbly and it was harsh to smoke so I didn’t even use it all. I have never had a problem before and I’ve smoked this tobacco for years.

I have been buying the above product for many years and have noticed a decline in quality over the last 10 packets purchased. The amount of unsmokable content has risen sharply. attached is a photo of the badly processed material from my last 10 50g packets and it weighs almost the same as a new 50g pouch. Not acceptable !

Also by way of feed back, the excessive zip lock and flap make things bore difficult for no value. It would have increased your packaging costs for no reason.

Hi

I purchased 20 boxes (of 5 papers per box) of Tally Ho papers at over $5 per box and most of the packets and boxes were not usable. There was either not enough glue or no glue at all on every paper. They were falling apart.

I do not have a receipt as I just bought them over the last 6 months. I am VERY unhappy and spent lots of money on them and most are useless. Please contact me back to make this right.