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PlayerAuctions
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321 complaints
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12:45 am
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PlayerAuctions - Buying Valorant Account

I attempted to buy a Valorant account twice and both times it said my card was declined but the money was still taken from my bank account, both times for the same amount since it was for the same account I was buying. The amount was $21.42 both times which adds up to $42.84 in total that has been taken from me and I have received nothing. After entering my payment information and submitting, I was not directed to the next screen in the process which I believe says the "Delivery" but instead I was redirected to something that said the card was decline and that I should input the information again or try a different payment method.

Desired outcome: I would like a refund for my purchase considering I received nothing for them and will not try again so i do not risk losing more money.

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10:17 am
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PlayerAuctions - Verification

SCAM, TROLLING, ROBBERY!

First, they take the money and then they ask for personal ID and credit card photos to do the verification. When they receive everything they start trolling and asking for clearer images, more and more proofs going back and forth for hours.

Even though the images are perfectly clear they troll even further and send a generic email saying that they can't verify offering alternative payment methods.

They can't verify after receiving your personal information!

ID theft? Creditcard theft? Just a scam website? Maybe even all the above.

Stay away, people.

Desired outcome: verification or refund

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6:15 am
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PlayerAuctions - Bought a product got suspended few minutes after - norefund

- Bought a LoL gift and after Isent my username and server to the seller as posted in the add ( image below)

- banned for giving my username to the seller

- no refund

- not replying to my tickets while they kept the money

- Order ID 8926727

Desired outcome: refund or proceed with the order.

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10:09 pm
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PlayerAuctions - Suspended for no reason

my username is Berryze i got suspended for adding a email to my payment methode can u believe that, i sent 10 tickets all i get is ignorement, poor service by this company ive waited 10 days to get a simple reply that says We've got news for you: Your ticket (1014090) has been updated!, guess what im still suspended lol

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7:13 pm
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PlayerAuctions - Payment not received

Auction been cancelled.

They transfered back the small amount of money they used for to check my bank account, but not the actual money I transfered for the product.

Order id: 8882627

Stay away from them! They are useless!

😞

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3:26 pm
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PlayerAuctions - Instant Delivery Calims

I went to their site to purchase a Smite account to merge with my personal one, so that I may acquire the skins that I have wanted since first starting the game. I submitted my payment via Apple Pay and expected my product as soon as I pressed pay. The reason I had this expectation was that the seller labeled the product delivery as instant. This was not the case, I was instead emailed by their support team. The Order ID was/is 8905104. They shockingly asked for all kinds of personal information, which I kindly provided as I didn't see a security risk. I provided photos of my government ID with the DLN and DD redacted, my payment card with the first 12 digits redacted, my face with the government ID next to it, and a screenshot of my bank statement detailing the $189.43 purchase. After sending these, much like other people I've seen who have filed complaints on this site I was told the the photos provided were not satisfactory. I checked them in the emails sent and though they were a tad dim, all required information was clearly visible and legible. I have now informed them that I will be reporting their service as a scam/fraud site. I ADIVSE THOSE WHO DO NOT WANT THEIR TIME WASTED TO AVOID THIS SITE.

Desired outcome: The product that was paid for, an Xbox account worth that includes the "Demon Pact Anubis" skin for Smite. I will have my bank deauthorize the payment in 24-hours day and the money will not be given to this, what looks to be, scam service.

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Update by Jonathan-Brown
Apr 29, 2022 4:01 pm

I have since canceled my order, for which I got a complete refund. I also deleted my account with this service. DO NOT USE THEM THEY WILL WASTE YOUR TIME.

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8:39 pm
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PlayerAuctions - My playerauctions account

5 days ago on 12-04-2022 I got the email that my player auctions account got suspended and they did not mentioned any reason. After emailing them they sent me this following email: Hello Ameerhamza, Your account was suspended due to our risk management policies and industry compliance. For security reasons, we will not be reinstating your account. Thi...

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2:37 pm
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PlayerAuctions - Origin Account lost / never sold

I created a secure Gmail account, as to transfer ownership through PlayerAuctions, to sell an EA Origins account. As I am a legitimate seller, customer security was secured within PlayerAuctions. As PlayerAuctions is the only server in possession of the password information for the email in question, they are the only ones able to provide me access to the account of which I never sold. I'm requesting my sale information, as there was never a completed sale, so I can regain access to the account.

Desired outcome: I would like my account information given back to me, as it rightfully belongs to me.

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8:17 am
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PlayerAuctions - Account suspended

I have just signed up. Never signed up before, never bought anything, sold anything or promoted anything. I have never had a chat with a member of this site because they disabled all my functions on it. You want ask me why and I am gonna explain everything to you. I did read a lot of reviews that this site bans for nothing. I contacted support centre to figure out the reason of getting suspended.

I don't know what's going on but contact centre replied to my request answering that I am from Ukraine. Come on, this is an american site that bans people from ukraine. Just a simple racist and scum site that doesn't deserve to provide its services because of the racist politics and disrespect to all citizens of Ukraine.

Desired outcome: eliminate restrictions and let people from Ukraine sell on your site

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6:58 pm
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PlayerAuctions - Player Auctions suspended account

Mt account was suspended after i forgot my login information and made a new account not knowing it would suspend it. I did email back and forth to customer service but they said there was nothing they could do which made me very upset. i cant use my old phone number so i tried my wifes and it was then suspended.

I had no negative feedback on purchases i made or items i sold but they were unwilling to work with me. How can they suspend someone for a mistake like this. I then tried multiple other times with the same result.. if i cant use my number how can i make a account this needs to resolved very poor customer service

Desired outcome: All i want is to be able to a create account again and use the services this is rediculous

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Update by Steve F
Mar 21, 2022 6:18 am

I am unable to create an account my phone number is already in use

Update by Steve F
Mar 15, 2022 6:35 pm

I no longer have any account. i deleted them hoping i could make a new one not knowing this and when i do it automatically suspends them i found a couple tickets but the accounts have since been deleted as i said.

ticket# 552067 and #552011 one representative said this

Upon checking, your account has been suspended for being linked to your main account xxxxxx1 which you have deleted. We regret to inform you that once your main account has deleted, you can no longer access our website nor create a new account.

if i would of know this it would not of been deleted. please help

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5:11 am
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PlayerAuctions - Payment not received

On Feb-24-2022 I put a League of Legends account on sale. Later that day I received a message from your team saying: "Congratulations. Your account has been sold to "(name)". Kindly send the following account to "(his Gmail)". You will get paid instantly once he has received the account." .

I had it on automated delivery so I was supposed to do nothing but wait for my payment. I read that I have to wait 10 days to get paid ( 3 + 7 days from After-sale protection). Today is Mar-8-2022 (the 11th day) since I received that message and still nothing. Am I supposed to wait for a bit longer ? Or does that mean that this guy didn't even buy the account at all and I need to put it on sale again?

Desired outcome: I need an answer as soon as possible please. Thank you.

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9:51 am
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PlayerAuctions - Refund over cancelation

Will be a month and still don't have my refund called the bank so no transaction are pending take seriously your job and gave back what is mine! You automatically answer same thing that you did the refund and the problem is my bank so guess what my bank says there is no transaction GAVE BACK MY MONEY

The cancelation was made on January 15 how long i need to wait until you take action? Are you expecting to win interest with my money holding it back for a month. I'm tired and angry with your company are waiting to never pay me and steal money for me? I will take action because i have all the evidence of the debit done of my account and of your lack of responsibility.

Desired outcome: My refund

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9:55 pm
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PlayerAuctions - They suspended my account for no reasonable reason AT ALL

So after trying to make a purchase on WoT account, they required me to send my debit card used (as a photo), my DL, me holding my DL (selfie), and transaction on the bank associated with my debit card. I did ALL of these. After these, they further request from me my info (full name, address, contact number, etc) because name registered to my PA account is my another family member. They mention, "We will have to update first your PlayerAuctions registered name as per your ID before we proceed with your order. If you authorize this, please fill out the form below" -> which I did above. After doing ALL this, giving my personal info and even my selfie, and further providing info as requested, the purchase I made is declined. THEN, they send me an email that my account is permanently suspended. WHAT? What did I NOT do that they requested of me? I have all email threads and everything for proof.

Just found out PA works from Shanghai, no wonder they smell fishy. My day is ruined not because I wasn't able to buy the account but because I wasted stupid time on pathetic low-life scumbags.

Thank you for listening.

Desired outcome: I hope they will suffer for what they did to me.

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Update by bongbong1
Feb 11, 2022 12:22 pm

Dear Richard,

It's been 2 business days since I sent over requested items to be reinstated and they haven't responded to me yet - I will still wait - but it's getting a bit frustrating (2 days waiting just to be reinstated). Would really appreciate if they can take some action soon.

Best regards,

Update by bongbong1
Feb 09, 2022 12:05 am

Dear Richard,

I decided I wanted to be a member of PA again and put in a request # 942688 following your detailed instructions. Hopefully my account will be reinstated soon and I will keep an eye on purchase orders I am interested.

Have a good rest of the week,

Best regards,

BongBong

Update by bongbong1
Feb 07, 2022 12:35 pm

Richard,

I want to sincerely apologize again for my rude behavior / messages that I sent the other day (my comments were baseless and words just came out of my emotion which are not true at all) - to all of PA staff members that I communicated with and thank you for the clear explanations and knowing my situation very well. I agree with you everything. For now, I am going to put hold on creating my 3rd account and when I do, I will make sure to follow all your instructions given here.

I appreciate everything!

Best regards,

Update by bongbong1
Feb 06, 2022 12:57 pm

Richard,

First of all, I want to apologize as some of my words may have been upsetting because I was really mad last night - after sharing all of my personal info, doing everything they ask me to do, they not only let the order go through but PERMANENTLY banned me. I am 100% wrongly treated by them. I feel like you are someone I can talk to. I will send over all evidences of message email threads, etc that I communicated with your fellow staff. I did EVERYTHING in my power that they requested. I saw that someone already bought the account - I wonder if it's because they favored that buyer (for whatever reason) while they were pretending to sort things out with me? And in the end, because the buyer bought it finally, they just give stupid excuses for declining my order (which I was first PRIORITY) and moreover banning me?

My order ID is: ID 8564939. If you are someone that can handle my case properly, please look into it and I will give you all message threads and the like. Why I had to be unjustly suspended NOT because I am below 18, NOT because you have REASON to believe my payment account was used without proper authorization because I PROVIDED EVERYTHING!

Update by bongbong1
Feb 07, 2022 12:29 am

It's funny - I clicked "2 comments" but nothing happens. On the right tab, I see the first few words of the post you made but I cannot somehow click it. Would you please send the message to my email please?

Update by bongbong1
Feb 07, 2022 12:28 am

just received notification you posted a reply but I cannot see it. Sorry trying to figure this out

Update by bongbong1
Feb 06, 2022 12:40 pm

Richard,

First of all, I want to apologize as some of my words may have been upsetting because I was really mad last night - after sharing all of my personal info, doing everything they ask me to do, they not only let the order go through but PERMANENTLY banned me. I am 100% wrongly treated by them. I feel like you are someone I can talk to. I will send over all evidences of message email threads, etc that I communicated with your fellow staff. I did EVERYTHING in my power that they requested. I saw that someone already bought the account - I wonder if it's because they favored that buyer (for whatever reason) while they were pretending to sort things out with me? And in the end, because the buyer bought it finally, they just give stupid excuses for declining my order (which I was first PRIORITY) and moreover banning me?

My order ID is: ID 8564939. If you are someone that can handle my case properly, please look into it and I will give you all message threads and the like. Why I had to be unjustly suspended NOT because I am below 18, NOT because you have REASON to believe my payment account was used without proper authorization because I PROVIDED EVERYTHING!

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8:15 pm
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PlayerAuctions - Refund over cancelation

On January 14 I tried to buy an account for mobile legends and paid for it, after the debit on January 14 more than half a month passed and I don't have it back until this date in my account, the cancelation was made on January 15 because they wanted more private information for verification so I canceled. I just want my refund already called my bank so there is no refund, no transaction in transit no nothing about my money.

Desired outcome: Please gave back my money

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2:14 pm
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PlayerAuctions - Refund

I made a purchase and was asked to verify! I was not comfortable with their verification process, and therefore cancelled my order! I have not received a refund or email confirming my ordered is cancelled! Money was taken from my account and charged! I want my money back please! I am not comfortable with sharing info via email, and i would like a refund! I emailed the help desk twice.

Desired outcome: Refund

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2:06 pm
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PlayerAuctions - Account setup and poor customer support

Myr first experience with this company has been extremely concerning. I recently opened up a new account with them on 1/25 and immediately had issues with my account being locked. I searched and realized they only have email correspondence and not the phone number of a chat feature. A bad sign going forward with any company. I was contacted by John (who...

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6:57 am
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PlayerAuctions - Refund

I paid with Gpay and they started requesting more and more detailed personal information after sending my pictures they required more so i deniend to send more and cancel the order #8476322 on January 15. Now 7 business days passed and still don't get my money when i claimed my money from them they said that they released my money but nothing happens and i didn't pay with credit card.

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Update by Quiquehelp1
Jan 31, 2022 2:43 pm

On January 14 i got a debit trying to buy an account more than half a month passed and i don't have it back until this date i don't have my money in my account, the cancelation was made on January 15 because they wanted more private information for "verification

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Update by Quiquehelp1
Jan 29, 2022 8:43 pm

Still no new about my money Playerauctions are harming me with more than 10 business days and no solution like they can't track where is my refund.. they don't have any responsibility just sending automatic messages that they released my money but it is a lie since the cancelation on January 15 they don't give any clear answer or solution and the problem continue to scale.

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10:13 am
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PlayerAuctions - Refund not received

Made a payment for around 85 dollars to Playerauctions on the 11th of january. The payment failed due to unknow reasons, it was stuck in pending for a while.

I used the method "RapidSkrill" because on the website from Playerauctions it stated that if payment fail and you use the method "RapidSkrill" the money will appear instantly back on your bank account. This didn't happen. Therefore, a day later, I contacted Playerauction support. They told me that it could take up to 5 days before the payment would be visible in my bank account. If not, I should contact Skrill directly. So i waited for 5 days, nothing happend and I contacted Skrill (twice) and they told me I should get in contact with Playerauctions because Skrill can't do anything about. So I contacted playerauctions again, but now they're not replying to me anymore. I understand it could be because it's busy... I'm just afraid that I'm being scammed.

So the desirable resolution to my complaint would be that the money appears in my bank account. I can't contact Skrill about the issues anymore because they told me Playerauctions has to fix the problem.

My Order is # 8464377

Kinds regards
JB

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9:16 am
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PlayerAuctions - Been scammed/hacked - also the seller support is useless and nonexistent

Hi Team, Hope all is well. LATEST TICKET ID: #901857 - ORDER IS IN DISPUTE OF CANCELLATION ALSO BECAUSE I COULDN'T DISPUTE DELIVERY BECAUSE THEY NEVER DELIVERED. I didn't reply for a few days because I didn't want this to ruin my Christmas with my family, because frankly the 5-days per reply and lack of customer service and zero competence really...

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8:24 pm
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PlayerAuctions - Verification Practices

Date: 01/12/2022
Order ID: #8469098
Recently ordered a product and was asked to verify. As a multiple time returning customer, I should not have to send a bunch of nonsense over and over. After numerous emails asking for the same nonsense, I'm still being questioned. Everything is obviously verified. I feel Danna was overly incompetent in their duties and the multiple questioning of the same exact thing is a severe invasion of privacy. When I order something, I expect it to be delivered. As a returning customer on numerous occasions, I should not have to go through a continued hassle of verifying something that is obviously legit and could be verified by a monkey. After sending all the required verification multiple times, I get an email saying the transaction has been canceled because they took too long to verify.

Desired outcome: I want the product I ordered without

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