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Aspen Dental
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1.5 23 Reviews 1637 Complaints
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Aspen Dental Reviews 1660

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1:06 pm EDT
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Aspen Dental Do not go major ripoff

Went there as a new patient. I have dental insurance. It was 5 years since I had full mouth xray and I was due. I only wanted xrays and a cleaning. After 2 hours and consultation, they said they could only due a deep cleaning which was $518.00. I told them I only wanted a cleaning and I did not want their suggest procedure. They would not do the cleaning because it was not part of the program for my teeth. They also told me I needed to come back every 4 months. I should have know better and my fears about them were realized. I should have read the reviews. They are a total ripoff and find many ways to charge you money procedures you do not want.

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O. Renner
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You go in for a simple cleaning and X-rays, and instead, you get hit with a $518 bill for a procedure you didn't ask for. They refuse to do the basic service you requested, insisting on their expensive, unnecessary treatment plan. It's a classic bait-and-switch.

You’ve got dental insurance, you should be getting the care you ask for, not what they want to sell you. Forcing you to come back every four months? It's a clear money grab. They’re more interested in padding their pockets than taking care of your dental health.

It’s time to take a stand. Share your experience far and wide. Use social media to call them out, tag PC Richard & Son, and let others know how they’re treating their patients. You deserve transparency and respect, not exploitation.

Make it clear that you won’t be taken advantage of. Demand that they provide the service you requested or refund your money. Keep pushing until they make it right. Don’t let them get away with this. Stay strong and ensure your voice is heard.

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2:52 pm EDT
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Aspen Dental If you are smart you will READ before you visit Aspen!

Easy in easy out...Because no one in their right mind will go to aspen! Crap for workman ship, and you will have to have a REAL dentist to repair whatever aspen touches...so it WILL cost you more. Just have it dont right the first time by a real dentist not these jokers. Then if that not enough...you have to be your own bookkeeper! They double charge the insurance and overcharge on services...and dont even try to get a refund...as they like to use double talk and use the blame game. They refer to "corporate" but I haven't found their headquarters yet. all I know is NO REFUND yet... only been fighting with them for over a year now. CROOKS. Im NOT the only one...

Why don't they invent negative stars? because one star is to high.

Recommendation: Go to a real dentist....not this fly by night outfit

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7:53 pm EDT
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Aspen Dental Saugus Aspen dental is robbing me

I have been going to Aspen Dental the past 5 years. When I got my new job and my insurance benefits were eligible I called Aspen Dental to ask if they took my insurance that I had now. They said Yes. I made an appointed and they quoted it would cost $1900 to replace 1 crown and put in a new one. I ended up paying the full balance, Now last month I get this bill for $3900. I went there and they had my old insurance. So the receptionist took my new insurance card and updated. So I thought. Now I get this bill for the same balance of $3900 and Aspen dental hasn't responded back to me. I will probably end up on the street if I have to pay this.

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U. Prohaska
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You should definitely follow up with Aspen Dental again. It might help to ask for a supervisor or manager to get some clarity on why the insurance update didn't go through. If that doesn’t work, contacting your insurance company directly could be useful to see if they can resolve it with Aspen Dental on your behalf. Also, keep all your documents and communications organized, just in case you need to escalate things further. Good luck!

  1. Pros
    1. Nationwide reach with 900+ locations.
    2. Full range of dental services offered.
    3. Evening and weekend hours available.
    4. New-patient specials and offers.
    5. On-site denture labs for quick service.
  1. Cons
    1. Higher pricing compared to local clinics
    2. Mixed reviews on patient care quality
    3. Aggressive upselling of services reported
    4. Limited dentist continuity for patients
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11:38 am EDT
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Aspen Dental Aspen dental denied proper care.

I went to aspen we went over my insurance and what was covered. They created a plan and never sent it to the insurance. The insurance told me they dropped the ball and so did aspen corporate. They scheduled my surguryand told me over phone and before surgery that it was approved. Come to find out they did not do that they did the surgery and billed my insurance. My insurance said you can not ask for forgiveness and just do the surgery that is not how it goes. So a year and a half later 2 failed implants I had an infection I told them about and they did nothing. They even took an xray that would have shown the infection. I am still in temporary dentures because no one will touch my mouth because insurance will not cover something already done. Please help I’m so so sad I was just told I can’t wear the temporary dentures or I will ruin my mouth. I’m about to talk to some lawyers

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Update by Vanessa byrnes

They have been working with me but in no way is my complaint finished. I am still without teeth and still having issues with a large bill. Hopefully they continue. I will update the complaint board when my issue is resolved. We are still working on a promise. They say they want to get me in permanent teeth. We shall see. I will say they have been fast and nice so far.

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5:34 pm EDT
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Aspen Dental Bait and Switch

My bottom plate broke when I bit into a peanut butter and jelly sandwich so I called Aspen in Hutchinson Ks as that is where I had them made and ask if they could repair it. I was told yes and would need to come when they had a lab tech so we made and appointment for today . We made the hour drive and got there a few minutes early and checked in . No one looked at my broken plate and about twenty minutes I was called back to their sales room and the person had paper work out and said my dentures are three months out of warranty and it would be $1400 for a new plate . I said I knew they are out of warranty and I would pay to have them repaired and she said they would have to make a new denture. I was very upset that they would not look at the denture and see if it could be repaired but I did not make a scene I just said no and walked away. After the hour drive home I decided to see if that is what the office in Wichita Ks . would say about a broken denture repair . The lady I spoke with said any one can walk in with a broken denture and they will have the lab look at the denture to see if they can repair it and some times they must send it to another lab any way the denture will be looked at. So the Hutchinson Ks, office does not want to repair and will get you there and try to sell you a new denture. I always felt these dentures would not last as the plates are very thin and I was right . My old set lasted 23 years a this new set did not make it 2 years. Nancy and I both got replacement dentures at the same time at the Aspen office in Hutchinson Ks and will not recommend them for anything . Rick Daniel

Recommendation: We can not recommend them for anything.

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Gigi Howell
Elllington, US

About 4 or 5 months after I bought my dentures I dropped them on the floor (carpet mine you). They broke in half ( lower ) Said could fix them only if I pay them $200. up front. I wore my old dentures for 52 years. My new ones I have had for 2 years. They are worse than the 52 years old ones. Can't eat meat or anything on the hard side. Very disappointed in them. I tell people do not go there

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10:51 am EST
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Aspen Dental Deceptive Advertising

Aspen Dental engages in false advertising on their website. The prices listed on the website are far less than the prices you get from each practice. They refuse to give any pricing on the phone or in email and insist that you make an appointment to "discuss" pricing. In my particular instance, the website offered $500 off their best denture. The office in Warrington didn't know about the offer and couldn't find it online. I took the office manager's business card, went home and looked up the site, and sent her an email showing what the site offered.. $500 off the comfilite denture. I emailed her two more times to get the exact cost of my denture but she failed to respond. BEWARE...these practices are intentional!

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Update by Glen Dunphy

Look elsewhere

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8:15 pm EST
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Aspen Dental Total Nightmare of Poorly Fitting Dentures

Had to replace my lower dentures so made an appointment with Aspen Dental--should have read reviews first! Took 2 weeks to get the denture but it was too big. Was told to give it 2 weeks but couldn't give it 2 days. She actually pushed it into my mouth and I told her it hurt and was too big. It actually brought tears to my eyes. She never tried to adjust them at all! I called to complain and it took me 1 1/2 hours for them to answer. Got no satisfaction except be told that their phone flashes and doesn't ring. What!? Called another Aspen in another city where they told me to come in and that they could definitely help me. Just went today, was there an hour but walked out a happy patient with teeth that fit! I if I had checked reviews, I would never have made an appointment with the one in Onalaska, WI! They were terrible from the get go!

Recommendation: Read the reviews! Do your research! Poeple don't lie when it comes to customer service !

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4:16 am EST
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Aspen Dental Not true of what they say

They told me a couple of weeks, it been a hold month almost And am not satisfied with the lies they tell me l am starting to lose hope for aspen dental because I can't eat right Am starting to feel uncomfortable and stress for not having my parcel for this long of time .I used to like Aspen Dental because they were truthful now I feel otherwise . God blessed have a great day

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3:24 am EST
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Aspen Dental No pain medication called in.

I originally had an appointment scheduled for a Thursday two weeks ago. The morning of the appointment Aspen Dental staff contacted me to reschedule as the Oral surgeon had to to be seen in the emergency room. As I understand this is something that can happen to anyone, I gracefullly accepted the next scheduled date I was given which happen to be on a Saturday morning. As their web sites and offices will tell you, Aspen Dental is typically closed on the weekends. My assumption is this is the day that this particular Dr. rescheduled all of her patients that she had to cancel that were scheduled the same day mine was cancelled. The extraction and implant for an anchor for my partial as far as I was told, went well. I was ushered out of the office after having been under with Versed, Ketsmine and propalol( If these medications

are required for the procedure being performed , you can guarantee pain medication will be required later.) Before leaving, the dental assistant verified my pharmacy and it's address. My Dr. proceeded to tell me the medications she was calling in for me and that I would need a follow up for suture removal. I live an hour away from the office. Minutes before passing my pharmacy, my husband contacted the pharmacy to see if my prescriptions had been called in. They were not. My husband then attempted to call the office to find out how soon we could expect the prescriptions to be called as one was a pain medication I would soon be needing. Because this was a Saturday, no one answered the phone. There are no options for after hour emergencies for current patients given. Because it was still early, we hoped the Aspen staff would still be calling in my prescriptions before they left that day. Pharmacy hours came and went, no medications were called in for me. As all the local anesthesia wore off, the pain of course increased. Currently, I have been home taking over the counter ibuprofen and using cold and hot packs to try and relieve this horrible pain. I went back to the website to see if maybe they had an after hours emergency number listed.They did not. I did see a 1-800 number listed in blue and tried that. (I should note, Aspen Dental states if you find yourself in this position, in extreme pain after hours, you should go to the Emergency Room. I personally cannot afford to be seen in the E.R for this, causing me to pay hundreds of not a thousand or more for pain medication to be given to me there and possibly a prescription for pain medication that I should already be home and using !) Upon calling this number, within it's message, I was given the number I was looking for. This was around 1:20-1:30 am am. I am typing this at 2 am in the morning. My procedure was at 10 am yesterday morning. The operator who assisted me at approximately 2:50 am told me she would be contacting the on call physician immediately (as I explained to her the best I could as I can barely move my jaw due to the extreme pain.) It is now 3:17am and I have yet to hear from this on call physician. This is not how you treat patients who trusted you for the dental work required, trusted your word when it was verified and explained to the patient that pain medication as well as other required medication was being called in for them. This is not how you treat a patient who has just paid you $3,000.00 for the work that was done. I checked my email, Aspen Dental made sure to send me the date and time for my follow up exam but could not take the time to ensure their patient would be as comfortable as possible by calling the medications required into the pharmacy that they verified by name and address! What price should be put on leaving a patient who had extensive work at your facilities, in extreme pain? I am still waiting on a phone call from the on call Dr. !

Recommendation: Find an Oral Surgeon who shows as much care and concern for their patients AFTER they have been paid for their work as the did before.

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9:31 am EDT
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Aspen Dental Shut this place down!

10/27/23

This place is the worst! They should be shut down!

Had apt 10/12 for filing, crown, 3 extractions. Received call from office at noon confirming apt. At 4pm I get a call advising they didnt have a dentist on staff that does extractions! They cancelled my apt and rescheduled it during this call to fri 10/20 for filing, fri 10/27 for crown and 11/2 for extractions. Get to office at 8am this morn to be told they dont have me scheduled today! This place is the most incompetent business i've ever been to! They don't give any [censored]s as to how much they screw you over! This is now 2 times i've taken off work for scheduled apt only to be told they cant do the work! There is a reason they can't keep any dentist's employed here! Save yourself time amd pain amd go to a credible dentist! This place will only jerk u around and fail to provide service!

7/2023

If I could give zero stars that would be over rating the plover location! I was seen for xrays/consult 5/31. As I was leaving I was told their system was down and they would call in an hour to let me know what my out of pocket for my services would be and to schedule those. Noone ever called. It's been over a month, i've called and left numerous messages only to never receive a call back! My insurance says there was never a bill/claim submitted from aspen. Today I did finally get thru only to be told there are no doctors at this location indefinitely and basically I need to reestablish care somewhere else! So i've sat here for over a month in pain waiting for these jackoffs to simply pick up the phone only now to have to wait months to even get into another dentist!

Recommendation: DONT GO HERE!!!!!

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Update by Jschuler

10/27/23

THIS PLACE IS THE WORST! THEY SHOULD BE SHUT DOWN!

Had apt 10/12 for filing, crown, 3 extractions. Received call from office at noon confirming apt. At 4PM I get a call advising THEY DIDNT HAVE A DENTIST ON STAFF THAT DOES EXTRACTIONS! they cancelled my apt and rescheduled it DURING THIS CALL to fri 10/20 for filing, fri 10/27 for crown and 11/2 for extractions. Get to office at 8am this morn to be told THEY DONT HAVE ME ON THE SCHEDULE TODAY! this place is the most incompetent business i've ever been to! They don't give any [censored]s as to how much they screw you over! This is now 2 times I've taken off work FOR SCHEDULED APTS only to be told THEY CANT DO THE WORK! there is a reason they can't keep any dentist's employed here! SAVE YOURSELF TIME AND GET YOURSELF TREATED AT A CREDIBLE DENTIST! THIS PLACE WILL ONLY JERK YOU AROUND ANF FAIL TO PROVIDE SERVICE!

HORRIBLE HORRIBLE HORRIBLE HORRIBLE BUSINESS!

7/2023

If i could give zero stars that would be over rating the Plover location! I was seen for xrays/consult 5/31. As I was leaving I was told their system was down and they would call in an hour to let me know what my out of pocket for my services would be and to schedule those. Noone ever called. It's been over a month, I've called and left numerous messages only to never receive a call back! My insurance says there was never a bill/claim submitted from aspen. Today I did finally get thru only to be told there are no doctors at this location indefinitely and basically I need to reestablish care somewhere else! So I've sat here for over a month in pain waiting for these jackoffs to simply pick up the phone only now to have to wait MONTHS to even get into another dentist!

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Aspen Dental Disease

I went in to get a tooth fixed and a hygienist told the person next me that he had stage 1 gum disease. Then came to me and checked me mouth and told me that I had stage 1 gum disease. First I wasn’t in there for someone to check after I had my work already done First my regular dentist just did the same check four months ago and I wasn’t even close to having gum disease.. also my regular dentist just double checked it and still not even close.

Recommendation: Get a second opinion when Aspen tell you that you have gum disease

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Aspen Dental #boycottaspendental

My review DON'T GO THERE DON'T BRING YOUR DOG THERE! There is not one good thing I can say maybe the office was clean. The only agenda they have is to get as much money from you has humanly possibly. They don't care if patients can't afford it they will find a way to get money from you.They say don't worry about it medical bills don't effect your credit! If that's what they are telling uneducated people regarding there finances they will find a way to get it from it. Maybe billing for things you don't know anything about.

Recommendation: DON'T GO THERE OR THERE AFFILIATES

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Aspen Dental Lacks professionalism

Outstanding administrative incompetence that I would avoid at all costs. The dental services were fair, but there is no way they can carry all the weight with such a lack of professionalism in the office. We should have left after the first experience, but the Dr was good, and so was the tech (otherwise I would give 0 stars). We only decided to go there because it was close to home and our insurance was expiring soon, so they booked us without issue, which made it convenient. I regret not leaving after the first visit because it took 4 months to resolve a billing issue that nearly went into collections, which was a mistake on their part in the charging. I will not go into all the details of our experiences but We returned to complete the procedure that we started. The dental care was fine as I mentioned but, unfortunately, its completely overshadowed by the lack of professionalism in the admin and the unwillingness or interest to provide common customer service skills. We spent endless time following up with things that should have been brought to our attention but weren't. Our calls and emails were repeatedly not answered, even when they had no patients in the office. Finally, we are glad to leave today after receiving a digital copy of our X-rays which only came a month after submitting an authorization form that was supposed to take 5-10 business days to process. 4 weeks later: Two phone calls,2 emails and an in-office visit asking for them even did not resolve this and they act as if noth happene and they nearly never reply. Yesterday they finally send the X-rays to us by email after going there to follow up but when received half of them were missing. I responded by asking them to send the complete file which they responded with the missing half without acknowledgement or an explanation or a word to take responsibility for their mistake.

Although, it is to be expected from service industries that are centralized and run by equity funds by streamlining systems to increase efficacies and profits, which Aspen seems to be. At least hire trained professionals or you overstep the point of diminishing returns as this place has. Also, to be expected, equity firms do not care about the service they provide, they only look after their bottom line, so, it is advantageous to hire unskilled labor and provide a false image to the public of having customer service by hiring online content monitors to respond to reviews. I complete farce.

We will Avoid Aspen Dental and tell everyone to as well. Now we will take the time to find a family-run dental office that still operates according to the values of providing clients a service that they care about and stand behind.

Recommendation: Go elsewhere

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Aspen Dental Unnecessary Dental Work: My Disappointing Experience at Aspen Dental

I've been to many dentists over the years, and even a periodontist, and they've all told me the same thing - my teeth are incredibly clean. Some have even been blown away by the level of homecare I provide for my teeth. The periodontist who did my gum transplant was convinced that the recession was caused by aggressive brushing, NOT periodontal disease. He also told me that despite the fact that I have pockets up to 7mm deep, my gums show NO sign of periodontal disease. They are a healthy pink - not red, not sore, and not bleeding.

However, my recent experience at Aspen Dental was not a positive one. I went in for a repair of a broken crown, but the hygienist and dentist insisted that I schedule a deep scaling to clean the "infection" below my gum line before they would repair my crown. They claimed that it would be unethical to repair the crown without the cleaning, stating that the exposed tooth was beginning to decay. They quoted me over $900 for the cleaning and over $1,100 for the crown repair.

I was skeptical of their diagnosis, as I had no symptoms of an infection. My gums were not red, sore, or swollen, and they did not bleed when I brushed and flossed them. I believe that an infection without symptoms is not an infection at all. Every mouth on Earth is full of bacteria, so their claim seemed like a load of crap to me.

I left Aspen Dental feeling frustrated and disappointed. I trust a seasoned periodontist running a private practice and getting close to retirement before I trust some hygienist trained by a greedy corporate dental office. These people held my crown repair hostage to unnecessary dental work, so I decided to look for a private practitioner who isn't trying to impress a CEO with all the money they're making while taking advantage of frightened, desperate patients.

Overall, my experience at Aspen Dental was not a good one. I was disappointed in their diagnosis and their insistence on unnecessary dental work. The only positive thing was that they didn't charge me for the first (and final!) visit, which entailed x-rays and an exam. I would not recommend Aspen Dental to anyone looking for quality dental care.

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Aspen Dental Aspen Dental's Billing Department is a Nightmare: A Warning to Others

I went to Aspen Dental in March of 2018 to get my teeth cleaned and to fix a tooth that was causing me a lot of pain. It was a weekend, and I had never been to this dental office before. When I arrived, they told me that I would have to come back to see the dentist the following month. I was in a lot of pain, and no one was there to help me. When I finally got an appointment, they did something completely different than what I had asked for, and they charged me an astronomical price for it. I paid the bill in full, but to this day, in January 2019, Aspen Dental is still billing me for services that I have already paid for. It's really frustrating and should not be happening.

I have tried to reach out to Aspen Dental and the main company, but they are still harassing me about a bill that I have already paid in full. I think the problem is with their billing department. I have even contacted the Better Business Bureau about this matter. I want to warn others to keep all of their receipts and to be careful when dealing with Aspen Dental.

I am deeply disappointed and an unsatisfied customer. Aspen Dental needs to let this situation go because it was not my fault as a customer. They have a problem with their billing department, and it's causing a lot of frustration for their customers. When a company stamps "paid in full" on a bill, it should be binding. I hope that Aspen Dental can resolve this issue soon so that I can move on and find a dental office that I can trust.

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Aspen Dental Aspen Dental in Canton, Michigan: A Terrible Experience with Long Wait Times and Pushy Sales Tactics

I gotta say, I ain't never gonna set foot in that Aspen Dental office again! My whole family, all five of us, have been going there for a year now, and every dang time we gotta wait at least two hours past our appointment time just to be seen. And today, July 21, 2021, was the last straw for me. I scheduled my appointment for 8:00 a.m. - the earliest time they had - and even confirmed it by email and phone five days ago. But when I got there, they told me my appointment was actually for 9:00 a.m. and that I hadn't even confirmed it! I showed them my phone with the call log and everything, but they wouldn't budge. I was so mad I had to take a deep breath just to keep from screaming at them. I told them we ain't never coming back and that they've wasted way too much of our time already.

And it ain't just the wait times, either. Every time I scheduled appointments for my three sons and my husband, Aspen Dental would call me up and try to change the day or time. And they're always trying to sell us on their dang braces, even though all of our teeth are straight and white already. They even sent me five emails yesterday about Invisalign! And when I needed my sons' X-rays sent to the oral surgeon, I had to ask them four times before they finally said they'd do it. But guess what? They never did! I had to wait three months and then take my boys to the oral surgeon's office to get new X-rays taken. What a bunch of crooks!

I'm telling you, that Aspen Dental office on Ford Road in Canton, Michigan is the worst dentist office I've ever been to. They don't care about their patients, they just want to make a quick buck. I'm gonna tell everyone I know not to go there, and I'm gonna write this review on every dang website I can find. And I'm gonna call up their corporate office and give 'em a piece of my mind, too. Aspen Dental, you should be ashamed of yourselves for hiring such terrible employees.

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Aspen Dental Avoid Aspen Dental: Dishonest Practices and Overcharging Customers

Aspen Dental is a dental office that claims to offer free services, but in reality, they are not as honest as they seem. In August 2021, when most dental offices were scheduling far and few appointments due to Covid, Aspen Dental offered free x-rays and full mouth exams to lure in customers. I fell for this and decided to give them a try. However, my complete plan would cost me $2303 after insurance, which seemed like a lot to my family and friends. I had to save up for my portion before any work could be done.

Finally, in December, I was able to pay my share of the bill. But when I called to set my appointment, the staff was not honest with me. They told me that my responsibility before work could be performed would be $3302, which was $1000 more than my total. When I asked for a call back from the person who sat me down in a hidden office with the door shut, pen in hand, asking for my credit card and signature, I never received a call back. All my calls were being directed to voicemail, and I never received a returned call.

Finally, on December 30, 2021, I was able to contact a receptionist who told me that there was no way to get anything started until the following year, even for a teeth cleaning. She requested that I pay my portion to schedule an appointment, but I could not agree. I asked for my dental x-rays to take to another dentist, and she agreed to let me pick them up directly from the office that day at 2 PM. However, when I arrived, she told me that the copier was broken, and she was the only person there that day. She promised to call me the next day to let me know if the copier had been fixed, but she never did.

I called her back, and she told me that the copier was still broken, and they were closing early that day. When I asked for the corporate phone number, she said that she couldn't find it. Fortunately, I was able to get into another dentist, and my bill was nearly $2000 less than Aspen Dental's. When I questioned this, I was shown on my bill that Aspen was charging double for some things and charging my insurance as well as myself for others.

In my opinion, Aspen Dental should be avoided. If they are willing to steal from me, they will steal from you too. Thank you for reading.

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Aspen Dental Terrible Customer Service at Aspen Dental in Olive Branch, MS: A Review

Our experience at Aspen Dental was not good at all. We went there for our regular cleaning and checkup, and it was our first time at this dental clinic. The young receptionist was friendly and polite, but things went downhill from there.

When we went in for the checkup, they started with the X-rays, which is standard practice. However, I told them that my child had already had X-rays this year, and I didn't think my insurance would cover another X-ray. They said they would check my insurance and let me know if one had been billed this year. We were then placed in a waiting area while they checked.

Two employees came back with a list of my insurance coverage and told me that one had already been billed this year, but they wouldn't accept X-rays from any other place. I had the previous dentist office on the phone, and they told me they had not billed for this X-ray but had taken a panoramic X-ray recently and offered to email it to Aspen Dental immediately. They gave me a printout of my insurance information, and I couldn't see this information anywhere. The employees were very snotty and tried to prove that my insurance had already done an X-ray but weren't being truthful.

We had to take the X-ray to get the cleaning today, and if our insurance didn't cover it, I would have to pay $129 for it. I wish they had told me this before the appointment.

The second employee said that she had called my ex-husband last night, and he was very rude to her and said, "why are you blowing up my phone." My child heard the entire conversation and spoke up and stood up for his dad and said he hadn't been rude to them. At this point, we had already been there for 40 minutes before we got called back. The lady said, "well just because you got here early doesn't mean you'll be seen early." I understand that, but it was 40 minutes after our appointment time already.

Then they told me that they don't see patients under age 14, but yet the children's ages were given when the appointment was made, and that was not mentioned. They blamed this issue on the call center and made me feel like it was my fault. The two employees were very rude, condescending, and incredibly unprofessional. The office manager, Jessica Christopoulus, tried to step in and save them, but she came off with an attitude as well.

I would not recommend Aspen Dental. After doing some research, I found out that Aspen has a rating of 1.4 out of 5 and appears to have a history of overcharging people. The customer service at the Olive Branch, MS office was terrible.

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Aspen Dental Aspen Dental: A Nightmare Experience with Poor Fitting Dentures and Unprofessional Service

I had my teeth removed back in July of 2021 and I'm still having trouble wearing my dentures. My first visit to Aspen Dental went pretty well. They told me that I had a root tip that needed to be removed and that it would be taken care of during the surgery. They even made teeth for me to wear after my teeth were removed. However, these teeth were too big for me and I had to go back several times to try and get them to fit. They used soft liners, but they were still too big. Then, I started getting sick and went to the ER and my doctor twice. It turned out that I was very constipated because my diet was lacking in everything since I hadn't had any teeth for two and a half months.

I went to the office manager and told her that I wanted new temporary teeth that fit. She left the office and came back after talking to someone and said that they couldn't do that. I told her that I wanted my money back and they changed their tune and scheduled an appointment to get new ones made. I'm not really sure how teeth are fitted, but they put some type of goop on the old dentures and made impressions that way. This was in the latter part of September, and about four weeks later, they called and said that they were ready. I went in so excited, only to find out that they were only wax and that they needed to fit them and adjust them to make the real ones. I finally got them a couple of weeks before Thanksgiving, but I still couldn't wear them because the pallet was so long that I gagged every time I put them in. The glue didn't work for some unknown reason, and I could only wear them for four hours a day at the most.

In between all of this, I had a problem with my upper left gum hanging down the length of a molar. That's probably why my dentures wouldn't stay in my mouth. I told the girls every time I was there, which was too many times, but it just went in one ear and out the other. Now, we're in January of 2022, and I finally saw the dentist for the third time since he removed my teeth. He tried to tell me that it was bone that had fallen because I hadn't worn my dentures. But I had teeth removed from that area at least 15 years before that! He told me that I would have to have the bone shaved down or something so that they would fit. I had only been trying to figure out what it was since September, and no one told me.

So, I had an appointment two weeks ago to have the surgery done, but I couldn't go in because I was called into work. I went in today because I had pain and swelling where the root tip was removed. It turned out that he had never taken it out when he removed my teeth. Now, it's abscessed up inside, and he would not take it out. He said that I didn't come in for my appointment, but my appointment was for the bone removal. The root tip was supposed to have been taken out during surgery. He referred me to an oral surgeon to have it and the bone removed. So now, I sit with an abscess waiting to see someone else. He screwed up and tried to blame it on me. He has left me hanging, and he's a poor excuse for a dentist. This is the Richmond, KY branch. My husband and I had to finance some money through Care Credit, which we'll be paying on for many months to come. They are all a bunch of liars.

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THIS IS HORRIBLE! Wish I had read this, before I started my journey with them. These temporary partials are not comfortable at all! I'm still waiting on my $135 refund for a toothbrush that I never asked for. I returned the toothbrush in June, and I still have yet to receive my refund :(

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Aspen Dental Captivating and Heartfelt: A Review of The Kite Runner

I actually thought I'd finally found a dentist that would provide good & affordable svc. I received neither. At the beginning the 1st female staff ( don't remember her name, but was blond, slim and had a very bubbly personality). She whitened my teeth. No problem; i was very satisfied. However, the 1st issue i encountered was when i was provided a temporary crown & given a sch'd appt to return to have the permanent crown inserted; however, was instructed to come in if the temporary crown comes out, at which someone would be able to reinsert or insert the permanent crown if it has arrived. Well the temporary crown popped out while I was eating so I quickly telephoned & was told NP just stop by when you can and one of the staff can reset the temporary crown or put in your permanent if we have received it.
Well I decided to stop by during my lunch break, as I was working from home. To make a long story short, although my permanent crown had arrived, my temporary crown was reinserted, and when I asked why my permanent crown is not being inserted, this unprofessional female staff without any office or social skills; let alone office etiquettes told me "we're about to go to lunch". Really? Never was I ever told that the entire office takes lunch together at the same time as I have never experienced a medical facility with entire staff going on lunch. Usually if you're a first time patient you're given the office hours of operation & informed that no one would be available during such & such time, due to lunch. I get that & would not have had any problem with that; had that information was conveyed to me; but it was not. 2nd encounter happened surrounding
My appt that was sch'd at 8 AM on a Monday (when im off) thus, my appt was then later changed w/o my knowledge to 10 am. Never did anyone call me to ask if that would be OK that they changed my appointment. So no, I was not OK with my appointment being changed & w/o my knowledge. 3rd & 4th encounter broke the camels back. I arrived to my appt "2" minutes late and when I approach the desk there was a new employee sitting at the front desk on the phone; I stood there & waited patiently until she completed her phone call
(I had no problem standing & waiting); but, instead of her asking the caller can she place them on hold so that she can check in a patient that just walked in; she did neither, instead she looked at me with a very disgusted face w/ an attitude asking me "can I help you"? I said yes, I have a 8 o'clock appt & before I could even give her my name she asked (with an attitude) what is your name? I gave her my name; then she said "ok you can have a seat ill check you in". Meanwhile she's still on the phone. So i basically didn't get call back to be seen until a little after 8:30. I don't know who on the other end of the telephone call had upset her, but I really felt as if she was projecting that onto me at that time. Finally, the prices are "NOT" affordable. They make you believe it is because they offer carecredit & other options. Either way the bill still has to be paid.
Overall the hygienist that manages the grand prairie texas hwy 161 location was awesome; unfortunately the staff; especially the Africa American new employee
Staff at the front desk needs office etiquette and customer service training if they're wanting to work with the public or else they need to find another hobby.

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Aspen Dental Complaints 1637

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Went in and had 4 implants put in. 2 failed and my gums grew over one so that left me with only one usable implant. I went in to have the implant denture adjusted because it didn't fit, sat in dental chair for 45 minutes and was told by the dental tech that I can't keep coming in to have adjustments because it look like it fit to her. It was embarrassing...

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In 2022 I went to Aspen Dental to have upper and lower partials made. They took measurements and told me they would be in in two weeks. They came in I went in for a fitting and they were too tight, she did an adjustment, and she said wear them for a few days they should loosen up. about four hours my mouth was hurting so bad I took them out. My mouth was so...

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Aspen Dental Ill fitting denture. Job not finished

Went in the Temple Tx office to see about putting the 2 abutments for my implants in. Also the denture for the implant is not fitting well. So I went in to have adjustment. The dental tech for some reason was upset and told me I can't keep coming in making adjustments if they don't fit! They look like they fit to me! I sat in the dental chair 45 minutes, I couldn't believe the rudeness, then a dental tech came in and said the doctor said she's not putting them in and she is done with my treatment. So I paid thousands of dollars for nothing. The dentist called me after reading my complaint and wanted me to come in and I told her I do not feel comfortable going back there. She already told me she's not going to finish the job.

Desired outcome: Partial refund since the job is not finished

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Update by StepneyG
Oct 01, 2024 6:20 pm EDT

Dr. Delaney referred me to regional manager Mike Clark when I requested a refund. Mr Clark stated in a text message that he refunded money back to my insurance, which he did not, and that he will refund money back to my credit card, which he did not. What a sham and crooked practice. Went to a new dentist who stated the implants will have to be taken out because they were not properly installed and that I should get my money back.

Update by StepneyG
Sep 02, 2024 10:15 pm EDT

Now the implant Dr. Delaney put in is falling out. So, I have only one implant instead of four

Update by StepneyG
Aug 30, 2024 6:26 pm EDT

I went there 8/22/24. I had an appointment to see when my two abutments will be put in place. After sitting in the dentist chair for 45 minutes, Dr. Delaney sent in a dental tech to tell me she's not going to do it. She's done with me. This came as a shock.

Update by StepneyG
Aug 23, 2024 6:34 pm EDT

In the process of securing an attorney to get half refund for job not completed.

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Is Aspen Dental Legit?

Aspen Dental earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Aspen Dental to be a trustworthy company. Although there's a 12% resolution rate for customer complaints, which deserves attention, Aspen Dental is known for their high standards and safety. If you're thinking about dealing with Aspen Dental, it's wise to check how they handle complaints.

We found clear and detailed contact information for Aspen Dental. The company provides a physical address, 9 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for aspendental.com can be seen as a positive aspect for Aspen Dental as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Aspen Dental's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Aspendental.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Aspen Dental and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Aspen Dental has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 1637 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Aspen Dental. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Dear Aspen Dental Customer Service, I am writing to formally complain about the continued billing of services I have not received. My husband, the primary insured party, received dental services at your Beavercreek, Ohio location on March 12, 2024. However, I have not visited an Aspen Dental office in many years and do not carry dental insurance for...

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I started my Invisalign process on March 2022. To this day it been a long 8-12 months battle with Aspen dental. When I started my process the bottom Invisalign did not fit. It was too long causing them to cut into my back gum. When I went to my next visit they saw what was going on and cut the Invisalign now my back wisdom tooth will not be fixed. I quote...

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I have been trying to get the right fitting dentures for over a year @ the Sedalia, Missouri but because of been very ill have to go through the procedure of the bottom denture all over again, because they messed it up the first time. I or My husband called the office every time that I was too ill or in the hospital to go in for my appt, In Sept of 2023...

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Had all work done during the pandemic including all extractions and 2 front bottom implants inserted at the Lincolnton NC office. Dr. Salem was the dentist at this time. While tightening or torqueing the left implant there was a loud cracking sound and he apologized. I have tried numerous times to explain to the different staff members the issues i have...

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My husband and I received dentures from Aspen Dental Plant City. We were advised to have implants for our lower dentures. I received nerve damage from my surgery. My husband has had nothing but problems with his dentures. He received his dentures approximately 1/15/2020. Since then, his upper denture has broken three times, 11/2023, 12/2023 and 4/2024. The...

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I had went to the location in Marble Falls,TX the first part of December. My teeth were hurting really bad so we decided to just get a full set of new teeth. I was in tons of pain and was told the doctor I had to see to get them pulled was not going to be in for another month. So, then I was referred to one in San Antonio,TX to get the bottom teeth pulled...

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On Jan 11th 2024 I went to aspen dental in Bluffton SC. The tech that was putting in temporary tooth was sick, and sniffiling. When she put the cement on the tooth to hold it in place she used an excessive amount. It was spread all over the two teeth next to the temp. I mentioned it and she scraped some off. I still had a coating on the the tooth behind it...

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I visited Aspen Dental around 2/20/2024 for a routine checkup and cleaning. I was unexpectedly taken to the X-ray area and briefed on the necessity of dental X-rays. Subsequently I was escorted toa room for the cleaning and examination. Duringmy cleaning, which was hastily done with a water pick by an unidentified woman, I was asked questions twice. Another...

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Aspen always asks for payment upfront. I had a tooth pulled and two weeks later I had my teeth cleaned. Both of these were scheduled at the same time, and I paid for them both at the same time in the amount of 147.00. 3 weeks later I get a bill and it shows I owe 136.20, And then I get my dental statement from my insurance, and I truly only had to pay 53.00...

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When our local Office opened I went to them. I was told I need upper and lower partials. I agreed. I paid up front on my Care Credit and they were to file to file my Insurance Company for them. This was all most 5 years ago or 6. My Insurance Company informed me last year they never filed it. All this time I am going for regular checkups they are smiling...

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I have contacted and talked to numerous people about this but it seems to keep getting overlooked. These charges ALL OF THEM are not suppose to be charged because the dental work NEVER got done I still have absent teeth that I am charged for aspen dental work that never happened! They charged me before I got the procedures done. Ive talked to someone from...

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Aspen Dental Dec.18 2023 I was ripped off by aspen

Dang, this makes you feel so dumb, I paid Aspen for 2 implants. $8,000. Because the dentist at Aspen could not read my exray at all. I need to go somewhere. Aspen kept $360 out my money. So, last week I went to see a different dentist. The office let me sit for the exray. This dentist was able read my exray. Aspen 100% should not keep my money.

Sincerely,

Kathleen Prior [protected]

Claimed loss: $360

Desired outcome: get my money back

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My adventure with Aspen Dental started in 2022. I have full dentures in which I received from a different dentist office in Dallas Tx (Lancaster Family Dental), My dentures were made to fit and look like my old teeth prior to removal of teeth and put in immediate dentures in 2018. In 2022 I had a tooth from the denture to come out. I made an appointment...

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I took my son for tooth pain they did some x rays and said he needed a root canal but would need to send me to an office an hour away because they couldn’t do it at the current office. They also said he would need some deep cleaning over several appointments. We applied for care credit at which time they charged me for the root canal and future deep...

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I had a full bottom implant that was completed in August 2023. The implant does not fit. I had gone back to the office 3 times to have adjustments made. On the last visit the technician said that she couldn’t shave much more off because there just wasn’t anywhere to take it off. She wasn’t a regular employee. She was doing some extra training there, but she...

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This concerns the Aspen dental located at 3425 Erie Blvd East, Syracuse N.Y. I bought the top of the line dentures just short of 7 years ago. I had lost between 35-40lbs and my dentures were falling out every time I talked, tried adhesive but not what I had to do when they were first fitted. So I called Aspen located at said address,talk to person answering...

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WORST EXPERIENCE I HAVE EVER HAD! And I'm not EVEN going to get into my wife's experience with Aspen! We saved up to buy the Invisalign's for us both. I wish I could attach my call log here. But NO communication or follow up at all from Aspen Office. I had to make 16 Calls out to the Delaware location myself to follow thru on the stages & process. 2 Missed...

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About Aspen Dental

Screenshot Aspen Dental
Aspen Dental is a leading dental care provider in the United States, with over 850 locations across 42 states. The company was founded in 1964 and has since grown to become one of the largest and most trusted dental care providers in the country.

Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.

One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.

In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.

Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
How to file a complaint about Aspen Dental?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

Overview of Aspen Dental complaint handling

Aspen Dental reviews first appeared on Complaints Board on Oct 28, 2006. The latest review Implants was posted on Sep 25, 2024. The latest complaint Reimbursement back on my credit card was resolved on May 24, 2023. Aspen Dental has an average consumer rating of 2 stars from 1660 reviews. Aspen Dental has resolved 210 complaints.
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  1. Aspen Dental Contacts

  2. Aspen Dental phone numbers
    +1 (888) 809-5582
    +1 (888) 809-5582
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    +1 (800) 277-3367
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    +1 (312) 399-9779
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    Professional Services
    +1 (406) 489-3290
    +1 (406) 489-3290
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    Territory Manager
    +1 (315) 350-8795
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    Public Safety
    +1 (315) 569-0948
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    Clinical Director
    (844) 789-0592
    (844) 789-0592
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    (844) 559-0703
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    (877) 750-1135
    (877) 750-1135
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  3. Aspen Dental emails
  4. Aspen Dental address
    728 Stillwater Ave., Bangor, Texas, 4401, United States
  5. Aspen Dental social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 01, 2024
Aspen Dental Category
Aspen Dental is ranked 2 among 134 companies in the Dental Services category

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