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Academic Singles
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Academic Singles Complaints Summary

7 Resolved
20 Unresolved
Our verdict: When using services from Academic Singles with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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1:25 pm EST
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Academic Singles Academic singles Romania

Hello,

Am avut abonament pe 1 luna, acum primesc mailuri că am de plata 355 lei abonament restant.

Am trimis email șI le am solicitat să îmi trimită un link personalizat pentru plată prin PayPal (este o modalitate oferita chiar de ei) deoarece nu pot face plata in contul unei bănci din Germania.

Nu am primit răspuns la această solicitare si amenință cu penalitățI dacă nu plătesc până în data de 08.12.2023. Eu am solicitat acel link din data de 02.12.2023.

Serviciul cliențI șI collection trimit răspunsuri automate, in sensul că nu îțI răspund la subiect.

Concluzia, eu vreau sa plătesc dar nu pot lua legătura cu această companie. Probabil voi fi pusă în situația unei plângeri către instituțiile competente.

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11:52 pm EST
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Academic Singles had a promotion to purchase a week at a reduced cost. I signed up for the week & payed for the week. at the end of the month, a full months subscription was deducted from my credit card. I queried it & I was told that it automatically renewed. I then canceled the renewal - via the app/website, via email, the app repeated a letter be posted...

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Academic Singles Dating

I was prompted to pay the membership and then when I tried to cancel my membership and delete my account it would not let me it would force me to file a request via email to which I havent recieved any response to for several days the owner of the company with details below is a well known scammer who has several complaints filed against her aletitia pateau is a farudster and scammer

be2 S.à. r.l. - 13 rue du Commerce - L-1351 Luxembourg
Commercial Register Luxembourg: B 123206
Authorisation: [protected]/6
Director Laetitia Pateau
VAT: LU [protected]

Claimed loss: UNAUTHORIZED CHARGES TO MY CREDIT CARD I WAS PROMPTED TO PAY THE MEMBERSHIP AND THEN WHEN I TRIED TO CANCEL MY MEMBERSHIP AND DELETE MY ACCOUNT

Desired outcome: CANCEL MY MEMBERSHIP TURN OFF AUTO RENEWAL AND DELETE MY ACCOUMT

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Update by Cartoon Central
Nov 07, 2023 3:55 pm EST

i did so 3 times but you [censored] keep lying u [censored]ing scammers ! i hope u die soon

Update by Cartoon Central
Nov 02, 2023 7:42 am EDT

Liars its been over a week and i did not get any response from your customer services you are running a scam so stop lying and cancel my membership and account

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Is Academic Singles legit?

Our verdict: Academic Singles's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Academic Singles's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Academic Singles earns 63% level of Trustworthiness

Good Credibility Notice: Academic Singles rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.

The age of Academic Singles's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Academicsingles.co.uk has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Academic Singles website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Academicsingles.co.uk has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Academicsingles.co.uk has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The academicsingles.co.uk may offer a niche product or service that is only of interest to a smaller audience.
  • We conducted a search on social media and found several negative reviews related to Academic Singles. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:22 pm EDT
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Academic Singles Dating agency

I want my money back and the 14 day cooling off period honoured. I have not used the service but I have looked for messages from customer services, it took 2 days for a reply. From the screen shot I just took, the service is rubbish, matches who live miles away and who are far older than I said I was interested in. 14 days cooling off period means what it says, I have not viewed peoples profiles or engaged in any messaging, so I want a full refund of £119.97

Desired outcome: Full refund of £119.97

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3:14 pm EDT
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Academic Singles Extortion and racketeering scam with impossible cancellation policy

Academic Singles make it deliberately difficult if not impossible to extract membership from their services. Consequently, they extort funds from user personal and financial accounts AFTER the user / customer has indicated or attempted to cancel the account. The challenges in attempting to withdraw from their service are such, that we have identified over 500 complaints and reviews online over the course of [protected], and prior not included, documenting this issue. This complain thread alone - of which only 3 out of 18 complaints have been addressed — flags the issue further. The issue is also international As a consequence, we are inviting fellow Victims of Academic Singles extortionist methods to join our Facebook Class Action group. https://www.facebook.com/groups/797722618687247

Desired outcome: Class Action Law Suit seeking damages and reparations from Academic Singles

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8:49 am EDT
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Academic Singles solteros con nivel

Sirs,

I have been defrauded by you with a charge of 39,60 Euros in my bank account for a service which I have no contracted or even seen on your web page when I subscribed your services only for a month for an amount of 9,90 euros. Definetely, this is a rip off on your side and now I have to spend time and money to take legal action against this fraudulent abusive action when I receive no contract, neither signed or seen any information on you page about the automatic renewal of my subscription to your very deficient web page when my subscriptionwas only for a month.

I wish you to cancel my subscription inmediately, refund me the amount of 39,60 euros and send me confirmation of the cancellation to the following e mail:

[protected]@gmail.com.

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2:13 am EST
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Academic Singles Charged after cancelling 1 month free subscription

Good day,

Similar complaint to previous ones. Registered for free monthly trial of Academic Singles on 18 September 2022. Cancelled my subscription on 30 September 2022 - just 12 days later (form attached). AS continues to demand payment, now escalated to an amount of Euro 230. This is unacceptable. Refer to the metadata, when subscriptions are cancelled by the user / member, the account is deleted and there will be no activity on that account.

Academic Singles - Reference number: ZA-2022-10-19-[protected]-AS-DN

Payment Reference: 90HDZ4P3

Desired outcome: Cease unethical demand of payment for cancelled membership

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Update by JAT1405
Mar 08, 2023 4:44 am EST

Good day Academic Singles,

I have sent the requested email to the indicated email address, and included the 3 x emails confirming cancellation of free trial memberhsip on 30 Sept, 19 Oct, and 26 October 2022 (also attached here FYI). Included in the email sent is an offer of settlement. Kindly assist so that this matter can be resolved as quickly as possible.

Thank you.

Sincerely

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Update by JAT1405
Mar 03, 2023 3:49 am EST

As requested by Academic Singles Customer Service, I sent them the email below, including in good faith an offer of settlement. As yet no reply.

Date: Wednesday, 01 March 2023 at 05:30

To: Academic Singles Customer Service

Cc: "ComplaintsBoard.com"

Subject: RE: Complaints Board | ID 90HDZ4P3

Dear Academic Singles Customer Services,

As requested in the AS reply on the Complaints Board, I am making contact once again.

The emails that follow and attached refer.

As indicated, I have been in on-going email contact with AS customer services since 30 September 2023, explaining that I had cancelled my subscription within 12 days, ie. long before the expiry of the free monthly trial membership, without being heard, and have now, similar to Edel Walsh, been contacted by a debt collection agency threatening legal action unless I pay Euro 230. Hence the reason I have had no choice, but to post a complaint. The attached and emails below, as well as the ‘metadata’ on the AS website (digital ‘footprint’ when a user accesses / stops accessing the website) indicate that I cancelled my membership and deleted my account on 30 September 2023.03.01

Since I did cancel my membership before the expiry of the 1 month trial, I should not be required to pay any further amount, but in order to resolve this matter, I am willing to pay the original requested amount of “1 month subscription fee of R 999,00, plus the handling fees of R 197,00”; a total an final settlement in the amount of R 1196,00.

As I stated in my email correspondence with Customer Services, through the AS online site I met my wife, and am grateful to AS. Once this matter is resolved I look forward to posting about my positive experience on the Complaints Board website, and a review for the AS website.

Please assist to finalize this issue.

Sincerely.

Kind regards,

JAT

Update by JAT1405
Feb 27, 2023 4:31 am EST

Dear Academic Singles Team,

Similar to others that have complained, I have been in on-going email contact with AS customer services since 30 September 2023, explaining that I had cancelled my subscription within 12 days, ie. long before the expiry of the free monthly trial membership, without being heard, and have now, similar to Edel Walsh, been contacted by a debt collection agency threatening legal action unless I pay Euro 230. Hence the reason I have had no choice, but to post this complaint.

Sincerely.

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Academic Singles Membership to a dating app academic singles

I took out a one month membership with Academic Singles. I then cancelled my membership the following month but they continued to request payment. After many e mails and texts they forwarded my personal details to a debt collection agency. This agency have sent threatening texts and letters. I have e mailed and sent texts explaining that my mebership was cancelled. This dating agency have now forwarded my details to a law firm in Germany. They are now sending proceedings against me. The initial membership which they claim is owed was 39.99 euros. They are now requesting a payment of 318.80. I wish to advise anyone not to use this dating app as it is impossible to cancel your membership and they continue to request payment fraudulently.

Desired outcome: I would like an apology from Academic Singles Dating App and for them to stop sending further requests for money which is not owed

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Academic Singles Dating site

Biggest scam ever

Firstly, you sign up for a month paying R396 and they give you no option to cancel, keep saying the option will be available in a few days, and 4 weeks later it’s not there.

Secondly, out of no where an amount 3 times the monthly subscription comes out of you account the following month, a whooping R999, while you are still waiting for a Cancelation option to appear, I have screenshots of this. With no explanation of what the actual subscription is for. 1 month, 2 moths, 3 months. So all in all in 32 days am R1397 out of pocket.

Thirdly, there are no academic singles, it’s dull of fake losers, I’d vouche for Elite Singles any day. I came across security guards, drivers, and a lot of rubbish.

DO NOT MAKE THE MISTAKE and they still won’t cancel it, to continue taking money from you, they require complicated Cancelation process, 32 days later, I’m waiting for the option to appear on the settings.

Desired outcome: Refunding me the R999

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11:57 am EDT
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Academic Singles I can recommend AdultsFlirt.club instead

The only way to stop AS from charging you is to take legal action. This is fraud on the level I haven’t seen before. They threatened me with debt collectors. This is not a dating site – this is a total fraud! If you want a solid dating site, I can recommend AdultsFlirt.club - I met my girlfriend there six month ago. This site and some other European dating sites still seem to work honestly. But please don’t get engaged with AcademicSingles! Needless to say, they have zero genuine profiles, just some fakes to attract new users. As soon as you give them your bank details you are in trouble. If you haven’t get involved with them yet the best thing you can do is to avoid it like plague!

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2:31 am EDT
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Academic Singles Reinstatement of my account

I have been a member of academic singles for just over one month. A relative has managed to close my account without my permission during the previous 7 days. I wish to have my account reopened. My reference regarding this issue with academic singles is:TICKET#[protected]

I have tried to reinstate membership using my email address [protected]@hotmail.com

However, they say that I may also have another email address associated with my account. I tried reinstating using [protected]@gmail.com

but I was not able to send the message.

Regards

DAVID BUSFIELD

Desired outcome: Reinstatement of account

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11:06 am EDT

Academic Singles dating site

I'm an academic and there were none on the site! Although I was specific about the city and state from where I wanted my contacts, I was contacted by men from different states who were construction workers, etc. Not one academic. Noth only is the site a total scam but even their name is a scam.

I also sent the site an email, but they never replied.

It is truly a scam website.

March 20th, 2022

Desired outcome: Stop their scam

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11:28 pm EST

Academic Singles Someone is using my pictures on a dating scout

Someone is using my pictures on the academic singles dating scout And pretends to be me. It's embarrassing me and it's gonna get me into trouble with my family and my husband. I'd like to have the profile removed. I've attached screenshots of the profile as someone sent it to me

Desired outcome: Please remove the profile

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4:56 am EDT

Academic Singles Membership

I tried to cancel the very first day I registered as I was fooled, into paying roughly 191pounds.I thought I was paying roughly 6.93 pounds monthly.I had read their terms of conditions so I knew I was entitled to a refund once I cancelled.After several emails, they stated that they basically doing me a favour by cancelling the renewal membership but the existing membership they will not cancel.They stated that I have read and write messages which I emphatically denied.These people should be shutdown as they are taking advantage of people in these lonely covid times.The name academic singles is a disgusting ruise to scam people of their money.I would like my refund of 191 pounds as I became a member on the 4/9/20 and 14 days has not passed before I requested to be cancelled and my refund back.

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9:10 am EDT

Academic Singles Watch out they are scammers

These people are probably scammers. I created a subscription just to try it out and after a few days I've tried to cancel it. I couldn't do it from their site. Then I tried writing them an email using the same email address that I used on the site itself. They said I would need to send them a scanned document by fax or email. They didn't actually provide the document I was supposed to send. In the end I just canceled my credit card.

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Olgz
, ZA
Sep 08, 2020 8:17 pm EDT
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Credit card cancellation is the best. They are crooks looking to scam singles out of their hard earned money. If they email you insist that you are aware its a scam and will take legal action if they persist

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Tabarry Alexander
, US
Sep 08, 2020 5:24 am EDT

How can we stop future persons from using this site.As it is a fraudulent entity.

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9:42 am EDT

Academic Singles This "company" pilfers money from bank accounts, they are a group of scoundrels!

You have to be careful with dating sites nowadays, I chose
Bit.ly/frelove
half a year ago and I'm still happy with it. I met many beautiful ladies, some of them are considerably younger than me ( they have more positive attitude towards age difference in Eastern Europe). I'm going to go visit them in summer. I've been talking on phone regularly with two ladies. It's a huge progress comparing to AcademicSingles, where most profiles are totally fake and you get no real contacts.

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Olgz
, ZA
Sep 08, 2020 8:19 pm EDT
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Im happy for you but also be careful of "ladies" in Eastern Europe most are con artists and romance scammers

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3:45 pm EDT
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Academic Singles Academic singles

The site is running a scam. I signed up for an agreed upon period but they automatically signed me up for a further 1 month upon which the charges increase by 500%. I realized it is a scam timeously and reported to my bank before they could swindle me of ZAR999 now they are threatening legal action and Debt Collectors. It is a 419 scam:
1. Hidden fees and fraudulent charges.
2. False advertising no academics to speak of
3. Impossible to unsubscribe they ask you to fax or post a letter yet you signed up online.
4. They will continue to take your money without your consent as long as your credit card is active

I wonder why the site has not yet been shut down after hundreds of complaints on different platforms about fraudulent activities.

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Neil Kager
, US
Feb 22, 2023 7:42 am EST

Is there anything I can do ?

I've been reached out to by the debt collection agency.

Please help if you know what I can do.

Thank you so much.

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Olgz
, ZA
Feb 22, 2023 12:30 pm EST
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Replying to comment of Neil Kager

Where are you based ? Did you send an email to say you would like to unsubscribe? If you did please forward that email to them again and reiterate that you wished to leave and sent notice to have the account cancelled. They have no legal grounds for sending you to debt collectors if you stopped using their service.

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Academic Singles
Feb 24, 2023 5:49 am EST
Replying to comment of Neil Kager

Hi Neil!

If you'd like us to look into your case, please contact us at cs @ academicsingles . com and add ''Complaints Board'' into the subject of your message.

Thanks a lot!

Academic Singles

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5:29 am EDT

Academic Singles I want to terminate my contract with academicsingles.com

Who do I contact please
This site is full of fake profiles, misleading.
I signed up for 1 month membership and after that month they (academicsingles.com) renewed my membership for 3 months with my authorization
took $299.70 from my bank account, this hapened twice to me.
I have contacted Academic Singles
They emailed me two options write and post to their address which looks fake or fax them a signed termination letter, why a signed letter? They have no signed documents from me!
Please Help

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Olgz
, ZA
Jun 05, 2020 3:21 pm EDT
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Cancel your credit card first if you don't want more money taken from you. Please tell your bank the full story and real reason for cancellation and keep all the evidence. Log out from the site and keep proof thereof as well as proof you tried to deactivate your profile. Email Academic Singles a few times to request cancellation of your membership. Keep all evidence thereof. Do not be fazed by threat of debt collectors and legal action. Stick to your guns and keep all evidence. You did nothing wrong. You have rights as a consumer.

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3:43 am EDT

Academic Singles Membership

I was under the impression it was a free trial and I did not give permission for you to take £191 from my account I haven't even used the service I now have issues with my bank for the amount taken I need you to refund and cancel whatever membership you think I agreed to .i have no interest in this site and I am very unhappy that you have gone and taken money and I have been trying to get in touch for days now
Thankyou Jackie brown
[protected]@gmail.com

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Tabarry Alexander
, US
Sep 08, 2020 5:26 am EDT

They did the same to me.Many people have been affected by this company.We need to find away to stop them.Going to the guardian or other outlet.They cannot keep doing this.

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Olgz
, ZA
Jun 05, 2020 3:14 pm EDT
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The best is to first cancel your credit card so they take no more money from you then start emailing them to request cancellation of your profile. Please keep the emails as proof because soon they will threaten you with legal action. Which I suspect is just a scare tactic. The site is a scam!

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4:49 am EDT

Academic Singles They make it impossible to cancel the service

The service does not provide dating for qualified singles. They have no links on the website that allow you to cancel and indicated that if you want to cancel the automatic renewal you have to fax a request. This company does not offer the service promised and then tries to steal from you by making it impossible to end the automatic renewal on the subscription.

'5.3 You may terminate your fee-based membership purchased via the website, which you entered into by giving a minimum notice period of fourteen (14) days prior to the end of a paid subscription period, or - provided another notice period was specified upon purchasing the fee-based subscription - within that specified period. Should we receive your notice of termination less than fourteen (14) days prior to the expiration of the current subscription period of any Service you have purchased, we will be entitled to charge you for the subsequent subscription period. Thereafter, this Service will automatically expire without any action on your or our part. If you terminate your membership, you will not be entitled to any refunds, indemnity or reimbursement of any costs or expenses. Terminating the fee-based contractual relationship is only effective when expressed explicitly in writing. In writing shall mean using the "online cancellation process" on the Academic Singles.com website. To aid clear assignment and to protect against misuse, you must always specify at least your full name, the country whose Academic Singles service you are using, your e-mail address registered with Academic Singles and your username (or alternatively, the contact ID assigned to you) in a legible manner (BLOCK CAPITALS) as an absolute necessity when writing the notice of termination.'

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