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The Brick Complaints & Reviews

The Brick — customer service

I was into the Chatham store back on December 26, 2019 with my elderly father. I told him to hold off from purchasing a washer/dryer( gas) until Boxing day sales. I put him in a...

Furniture  · Feb 21, 2020

The Brick — Couch

My Gosh, this place is horrible! DO NOT PURCHASE WARRANTY WITH ANY OF YOUR PRODUCTS! I found that our couch was sagging so I called and asked for a technician to come and inspect...

Calgary Furniture  · Feb 19, 2020

The Brick — warranty

King and state warranty is the worst to work with. I have had to deal with them numerous times for warranty on my dishwasher. It takes at least a week and a half each time to get...

Furniture  · Feb 12, 2020

The Brick — dresser

I ordered a dresser from the kingston ontario store over 3 weeks ago I received an email saying it was ready to be picked up. Drove from gananoque a 40 minute drive to kingston to...

Kingston Furniture  · Feb 11, 2020

The Brick — furniture I bought _ dining table and sectional sofa

274 I bought these two products from Bricks on boxing day, it was not in stock at that time was delivered in February. I had to return dinning table as its base was broken and got...

Edmonton Furniture  · Feb 03, 2020

The Brick — the theo dining set.

274 Hello I purchased the Theo dinning set online about about a month ago and I've noticed the Paint is starting to chip off (see attached photos).I spent over 1, 000.00 and I'm...

Furniture  · Feb 01, 2020

The Brick — warranty service

Do NOT purchase any warranty from The Brick!!! Their warranty company is King and State, their contracted service dispatch company is Trans Global and their contracted service...

Furniture  · Jan 27, 2020

The Brick — poor after purchase service.

My wife and I have fully furnished several homes with only Brick furniture as we move often because of my work. Winnipeg, Sudbury, Goderich, and Sudbury again in November 2018...

Sudbury Furniture  · Jan 27, 2020

The Brick — sofa

274 I bought a sofa from your store at 24 Coventry Road, Brampton vide invoice No. [protected] with full warranty for 5 years. The leather is wearing off, seats are sagging and a...

1 comments Furniture  · Jan 26, 2020

The Brick — invoice # 11169aqivdh after sale service and delivery

Purchased two twin beds and frames from the Mattress Store for our parents on November 16, 2019. They were moving into an assisted living facility here in Calgary on December 2...

Calgary Furniture  · Jan 19, 2020

The Brick — service

we bought a recliner sofa with 5 years warrenty 01 month ago and it is not working now. We have claimed about it via website and it says they will call us within 5 days. But they...

Fort Saskatchewan Furniture  · Jan 11, 2020

The Brick — firebox

ongoing complaint updated on 7 January 2020. Still no response from The Brick customer service regarding complaint. Ongoing complaint log. no resolution from store, nor feedback...

Newmarket Furniture  · Jan 07, 2020

The Brick — bedroom set

274 Cannot tell you how much I am disappointed and upset right now. Bought my bedroom set 3 weeks ago, wanted everything to be ready before the Christmas. Got delivered on time, but...

Furniture  · Jan 04, 2020

The Brick — no customer service

I ordered a dishwasher online over the boxing week sale, was told by sales reps that there were plenty of stock in Montreal, paid my money and now after calling last night to...

Moncton Furniture  · Jan 04, 2020

The Brick — 5 year warranty

Hi Guys, I am a regular Brick customer, must have bought more than 25K worth of goods in last 7-8 yrs and always bought 5 year warranty on everything I purchased. Bought three...

Furniture  · Jan 03, 2020

The Brick — king size mattress and box springs

Hello, i am writing this in frustration that i was promised that i could pick up my king size mattress from the Milton branch on Maple Avenue, ON on the 31st Dec. I had booked a...

Milton Furniture  · Jan 02, 2020

The Brick — dining room table

274 Hello, I am not very pleased with the brick at all! Already to begin with when they delivered my table set, it was damaged, so I had to wait 3 months with a damaged table until...

Furniture  · Dec 31, 2019

The Brick — 090394zxzdh - mattress - dkeshrkp / dukeshire tt kg set

274 Hello, Receipt/Order Number: 090394ZXZDH Location: Milton, ON, Canada I, Irfan Khan (cUSTOMER cODE: KHAN21052) and my wife Joham Khan (Customer Code: KAZMS33551) had purchased...

Furniture  · Dec 30, 2019

The Brick — classic fireplace

Ongoing complaint log. no resolution from store, nor feedback from The Brick hq. Details of ongoing complaint as below. Ongoing complaint. The Brick. To recap, Missing part...

Newmarket Furniture  · Dec 29, 2019

The Brick — employee working there or manager I think he might be - c. house is the name on my receipt

A man approached me and my kids in the brick and asked for help, so I told him I was looking for a pullout couch/bed. I was very unsure if I wanted what he had shown me and I felt...

Swift Current Furniture  · Dec 27, 2019

The Brick — classic fireplace

update from original complaint following no response from the brick. Ongoing complaint. The Brick. To recap, Missing part request 1.Tuesday 26th November 2019 attended store with...

Furniture  · Dec 21, 2019

The Brick — double boxed bed, double mattress, two pillows, one night table, one dresser with mirror, mattress cover and free gift amazon echo

My name is Gurjot Saini, I supposed to get the delivery if all the above as today because when I was in store I was told that it will be 19th Dec as not all stuff is in stock...

Furniture  · Dec 19, 2019

The Brick — lg refrigerator

I bought my LG Fridge from the Brick and bought the extended warranty. 3 years into owning the fridge, the fridge gave out. I called King and State to start my claim. It took a...

Edmonton Furniture  · Dec 18, 2019

The Brick — classic fireplace and customer service

Ongoing complaint. The Brick. To recap, Missing part request 1.Tuesday 26th November 2019 attended store with manual to confirm part required to prove identity of it, no...

Furniture  · Dec 18, 2019

The Brick — not giving my appliances even though it it paid in full.

I bought fridge, combination oven, dish washer, gas stove, range hood, washer and dryer. I put deposit on all these appliance a year ago and on novemeber 22, 2019 I made full...

Furniture  · Dec 09, 2019

The Brick — purchase is three months overdue

I am very disappointed not only with customer service but the level of professionalism within this store. On October 12/2019 I purchased a mattress and Candace full bed. The sale...

Guelph Furniture  · Dec 08, 2019

The Brick — mattress

Bought a king size mattress from the brick. Was told the warranty would be easy if I had any problems. Recently noticed my mattress was warped in the middle. Contacted warranty...

Furniture  · Dec 06, 2019

The Brick — king size bed

274 To the Manager "The Brick " Newton Surrey, My Dear Manager, I am an old and loyal customer of The Bricks which can be seen from my purchase history as most of the items I...

Furniture  · Dec 01, 2019

The Brick Online — delivery

Ordered a "Special Order" fridge due to the size we needed, and selected a delivery date on check out. We chose The Brick because it looked to be the quickest turn around. A...

Appliances  · Nov 30, 2019

The Brick — delivery truck c329

274 Truck was delivering to neighbor. At 3051 33a ave se calgary. Parked in front of my house and my parking spot!!! Wouldnt move and tried to tell me, "you werent here when we got...

Furniture  · Nov 26, 2019

The Brick — lg front load washer — - oe code not draining water

Called the Brick sunday November 17 got passed over to their brick customer care appliance line then from there I passed over to King and state for the warranty in which I have...

Newmarket Furniture  · Nov 25, 2019

The Brick — warranty for appliances

My Name: Janina Veres My E-mail: [protected]@rogers.com Sales Order/Invoice: 121944A0546001 (Available if copy required) The Brick has been my go to store for just about everything...

Furniture  · Nov 25, 2019

The Brick – Calgary Beacon Hill — I am complaining about furniture

In 2015 I bought a loveseat fro Brick with a full warranty. After 3 years the shape and form of the seats changed and armrests sagged we moved to Calgary and went to Brick of...

Calgary Furniture  · Nov 24, 2019

The Brick — natuzzi leather sectional

On July 27th 2019 - Invoice #072794AUZSG RIZZG32ZZ8 I purchased a Black Natuzzi sectional on July27th along with a queen bed, night stand and chest for us (total $7, 403.69) and...

Mississauga Furniture  · Nov 18, 2019

The Brick — being forced to have insurance on mattress

Got a new king size mattress from the brick in nanaimo, BC. I told the salesman I dont want the insurance. He said "it's just the protocol, you get a free month, it's their gift...

Nanaimo Furniture  · Nov 09, 2019

The Brick — mattress

We purchased a mattress from the brick and hated it. Lucky they have a return policy. Salesperson said they would honour the price of the one we wanted but we are now told that i...

Barrie Furniture  · Nov 07, 2019

The Brick — edvantage card

Why do I have an Edvantage card When it is absolutely no advantage to me. I've been trying for four days to order a coffee table and nobody has called me back horrible...

Barrie Furniture  · Nov 07, 2019

The Brick — warranty not upheld

When we purchased our sectional from the brick in Hamilton ( centre mall) we were told to get the warranty which is a addition cost but it would help us in the long run if...

Hamilton Furniture  · Nov 06, 2019

The Brick — cindy crawford sectional.

274 Hi! We have purchased this sectional and came with thread flaws . Some of them are just loose ends that you can trim off and fix, but others have actually irreparable thread...

Furniture  · Nov 03, 2019

The Brick — faulty sectional

We just purchased the Lara sectional a couple weeks ago and it was delivered last Friday. The chaise part makes a paper squeaking noise and the chaise part itself sinks right in...

Whitby Furniture  · Nov 02, 2019