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The Brick Customer Care Service

The Brick Warehouse Corporation

16930 114 Ave
Canada - T5M3S2

Customer Support Phone Numbers

1 800 991 2020 91 41
1 780 930 6000 22 17

The Brick Complaints & Reviews

The Brick / warranty on my couch

Jeff967 on May 27, 2017
Hello. Im having major issues with a ottawa location brick. I called to have my couch replaced and they told me they do not make those models nomore. But i have a credit of $500.They told me to pick a couch. But all couches are over $500. So in the end im stuck spending more money to get a...

The Brick / terms of invoice not met

Shari Caldwell on May 26, 2017
Invoice 05267H2HKFD When purchasing 2 recliner chairs today, 26 May 2017, I was promised that when the chairs are delivered to my home, next week, that they would take away the old chairs and dispose of them environmentally. The salesperson called to say that she had made a mistake and...

The Brick / furniture/bedroom set

Ayesha M on May 26, 2017
We bought a white bedroom set for my daughter, we noticed at the time of delivery that the dresser has few big cracks so the delivery guy advised us to not accept this one so we asked the store to replace it and they did after two weeks but now the it was rather cream coloured instead of...

The Brick - Heartland Mississauga / furniture

Ateka Lakkadghatwala on May 26, 2017
Bought a new sectional spring broke in 2 weeks on one side of the sofa tech came in and said yes this needs to be fixed with the foam and the cushion to be replaced - but he also said you will have to chase behind them to fix it as they do not go by the technicians reports if they need to...

The Brick / mattress

Roz Ali on May 23, 2017
For the attention of: Mr. dave freeman - president Mr. edward leon - ceo (leons) _ Complaint 1: Sent may 1, 2017 Resending complaint about... Back breaking mattress — Dear sir. It is with great disappointment and dissatisfaction that I write this email about my painful experience...

The Brick / Poor customer service and return policy

I purchased a mattress and springbox from The Bricks. Within two weeks of receiving it, we were not satisfy with it and tried to return the mattress /springbox; however, the receptionist informed us that they do not accept returns, only re-select. This was not mentioned to us when we...

The Brick / carpet

farhad ghasemian on May 7, 2017
i bought pair of orange carpet after took to home and opened the plastics I saw the color is different i took a picture took to store first he said bring the carpet back i took the carpet back with pictures he said your eyes is wrong i asked for manager she came she said the same thing but...

The Brick / Desjardins / Credit card fraud

Stephen Waller on Apr 25, 2017
Purchased a sofa and chair from the brick and declined insurance...When a statement from desjardins came in the mail before i had received the furniture, i noticed an insurance charge and immediately went back to the store and signed a form stating insurance had been declined. Since then i...

The Brick / Return policy

Karen Macri on Apr 24, 2017
To whom it may concern I am a loyal customer who has spent over $10, 000.00 at the brick in the course of 4 and a half years I just purchased a sectional, a wall unit and a coffee table the coffee table was damaged and does not match with the colour of the wall unit and the sectional doe...

The Brick / couch and 2 chairs

Pascal Lefebvre on Apr 20, 2017
Poor quality of furniture and poor material. It squeaks every time we sit. One cushion is riped and the material is all making not keeping up its original texture. This only after a few months of use. Been waiting for the brick to fix for 4 months now and called several time time the same...

The Brick / mattress warranty

Asusmike on Apr 11, 2017
I went to buy a new bed that was on sale then was told there beds have a 10 year warranty so I said I bought my bed in 2011 he then told me to talk to customer service so I went to talk to them and they told me that yes my bed was under warranty and they would send a inspector to come and...

The Brick / Bed

Stephanie Strohmeier on Mar 30, 2017
I purchased a bedroom set, couches, side tables, dining tables and chairs August 20, 2013. My bed frame just recently broke. I have a 5 year blanket warranty for construction and master surface coverage. They sent a technician out last week to examine the damage. I called them after not...

The Brick / Warranty service tech

Mrfelske on Mar 27, 2017
I called the brick about a fridgidair fridge i bought with extended warranty that has developed a leak. Work order was given and i called georges appliances in cobden ontario which is the warranty service tech for the brick. He caled me back a day later and couldnt give me a time he could...

The Brick / Defective mattress

Vanessa Leila on Mar 20, 2017
This has been nothing but a mess. I went to your queensway location yesterday picked out a mattress and had delivery set up. The assistant manager checked my file and notes and let me pick out any mattress. The gentleman working said I could pick any mattress as the notes in the file...

The Brick / i am writing regarding my tv 65" uhd bought from the store one and half year ago

Aminder on Mar 16, 2017
Hi, My name is Aminder. Kindly read my query and please solve it as early as possible.I am very unsatisfied and stressed out because of this problem.Totally heartbroken from their response. We are Permanent customers of the brick since last 10 years.We buy each and every appliance from...

The Brick / Customer service / warranty

unhappyJM on Mar 13, 2017
I bought my daughter a fridge from the brick. 40 days later it quit working. They will not help. She has to call the manufacturer herself, and the technician. They offered to loan her a used, 'unclean' fridge, that she had to pick up herself. She cannot do that. When I called, the manager...

The Brick / Delivery on a couch and loveseat

Jase2014 on Mar 9, 2017
I just want to point out that this is my 3rd complaint ( 1 verbal and 2nd written) and still no apology or even a follow up email or phone call. Completely unacceptable in a world full of options for furniture purchases. I bought a new couch and love seat on Jan 8th. Its now March 9th and I...

The Brick / Gatineau - the brick

Bridesor on Mar 3, 2017
I order a mattress for the 1st for my new place and delivery for the 1st specifically. They tell me my mattress can't come the 1st but the 2nd. I told them to have a manager call me as I have no furniture in my new place and need my mattress. We argued back and forth for a few days and...

The Brick / Warranties

Tina Kingsbury on Feb 27, 2017
My name is jerry biladeau I can be contacted at 705 690 5978 and I have been purchasing furniture form the brick for the past ten years item after item. I have always been offered your warranties and have always accepted them but wanted to stop because you guys never honor want has been...

The Brick / Bedroom setting

Shanique Walker on Feb 8, 2017
I will never shop at the brick again the VIP sale turned out to be a nightmare from hell. You people are are driving me crazy. After I buy my bedroom set in December 2016, the delivery guy showed up with a broken bed as if they had dragged my bed on the road to my house. The dresser had a...

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