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The Brick Customer Care Service

The Brick Warehouse Corporation

16930 114 Ave
Canada - T5M3S2

Customer Support Phone Numbers

1 800 991 2020 55 18
1 780 930 6000 13 7

The Brick Complaints & Reviews

The Brick / Bedroom setting

Shanique Walker on Feb 8, 2017
I will never shop at the brick again the VIP sale turned out to be a nightmare from hell. You people are are driving me crazy. After I buy my bedroom set in December 2016, the delivery guy showed up with a broken bed as if they had dragged my bed on the road to my house. The dresser had a...

The Brick / Damaged sofas delivery

Irena Asor Mazor on Feb 5, 2017
I got my delivery this Friday February the 3rd, and the 2 Soffas was damaged, in very bad condition !!! So I called to the store and actually went with my photos of the damaged Soffas... The manager told me he will get back to me ..but still didn't... I'm very frustrating...and I want answer...

The Brick / Television

Julie Jose on Feb 1, 2017
Hello There, We purchased a Television(Samsung 55, 4K UHD) from Brick, Niagara Falls on 23rd December and they have made the delivery(one person was carrying the package but there is a clear instruction on the package that it has to be carried by two person) on 29th December. Due to some...

The Brick / Trying to buy a dishwasher

hadega on Jan 28, 2017
I ordered on line a dishwasher in Dec/16. I put a note on the delivery, I wanted installation. Delivery date Jan 19/17 I received a phone call the week before the delivery date to say I would not be receiving my dishwasher on the delivery date. She said I would receive a call the next week...

The Brick / Lg refrigerator

Ted Shado on Jan 19, 2017
The Brick is selling defective poorly designed LG refrigerators. I know of another LG frig. owner of the same model that has had the same problems. Told by LG that frig is 10 years old and not worth fixing. I've had frigs that are 50 years old and worth fixing and they still run. Thi...

The Brick / Dining set

Josselyn Mancia on Jan 15, 2017
45 red maple rd, richmond hill, on l4b 4m6. Worst staff worst customer service Very rude staff they don't care if the customer is waiting for hours for pick up they dont care about not happy customer. They don't care to a point they dare to say they cant help you even though you have...

The Brick / Delivery and assembling

Silpa Sasidharan Nair on Jan 10, 2017
The order was delivered on DEC 24th and they found the dresser damaged and took it back for replacement. the other boxes were not opened untill they came to deliver the replaced dresser and then they found the foot board damaged and they didn't take it back to replace it.When I called in...

The Brick / Sealy posturepedic

mbat on Jan 9, 2017
We bought this bed with a 10 year gaurntee in 2009, still have the bill.. We called after 2 years, because the mattress was dipping in the middle, which the guy they sent out to see it, verified that it was indeed dipping 2 1/2 inches in the middle.. We did point out a small water stain...

The Brick / Customer service

Nada Ahmed on Jan 8, 2017
The sales representative was very rude and not helpful. She did not respond to iur request to cancel our order. Instead she stated that we just remembered now to cancel the order. She denied that she could help us and then cancelled the order right after. There was no need to show attitude...

The Brick / Rip off - substandard bunkbed, wrong replacement parts, unwanted insurance products, charges keep coming

lynx on Dec 30, 2016
I bought a bunk bed from Brick last August 2016, in the Newton, Surrey Branch. The price was ok, and I have enough money to pay the purchase in cash, however I was swayed to purchase it in the 3 months at 0% term, with the sales person telling me that they’ll just cancel the insurance after...

The Brick / Poor customer service

NaomiAtwell on Dec 20, 2016
I have gone back and forth with Stratford ON Brick regarding my furniture. Firstly, I was given a delivery date of Tuesday December 13th, that did not go through. Then I was told today, December 20th, was given the time of between 1010 and 110, they arrived and said my chair was buried in...

The Brick / Reg - new dishwasher-broke down - requesting urgent intervention - invoice - 06125h20556001

sarahmilt on Dec 15, 2016
I have purchased the Samsung-Dishwasher- waterwall technology from Brick along with premium extended warranty. Exactly in 1 year it broke down I had a leakage problem with the Dishwasher –display-LC-code – I shut the main power and water supply as recommended in the manual. Reported to Brick...

Brick Furniture / Delivery date is not respected

Alevtyna Markina on Dec 10, 2016
Delivery was scheduled for the 8th of December 2016. In the morning i`ve called to the company and they said that i was not on the list since there was a part on the bed missing. They proposed to deliver everything else on the 10th of December and the missing part on the 15th. So they...

The Brick / Couch

Jessie Gorman on Dec 1, 2016
The secional we ordered was delivered in 5 boxes, i knew then that it was a mistake. We assembled our couch and was dissatisfied from the very second. I called the store we had ordered from and they clearly dont give a crap about customers, but hey this company has out 1500.00 dollars so...

The Brick / Adjustable bed

Rosie Donaghy on Nov 24, 2016
On Thursday Nov 17 2016 I was shopping for a new adjustable bed. I have ca very bad back. So my experience at the store in Kitchener went well. Sales person very helpful. I purchased a adjustable bed on my brick card. Also a/ mattress protector. I asked if the bed could be assembled. And...

The Brick / Sofa

Vasudevan Mogan on Nov 24, 2016
Bought the 3 seat Omega recliner sofa from Brick around October 2015 along with extra warranty as well. Within a year the sofa started sinking and also the middle seat is tearing on the sides due to the rub from the recliner on both sides. Also some screws fell off from the sofa. Complaint was raised...

The Brick / Cheating on warranty/ Payment Protection Program

Marko Jovic on Jun 17, 2016
I had awful experience with the Brick, they set me up some payment protection program and i didn't want that, all what I wanted is extra warranty for my furniture. After I paid of my furniture they charged me extra 300$ for that payment protection plan, they said i sign for that payment...

The Brick / Fridge

JRO68 on Mar 22, 2016
I have been dealing with a warranty repair with the Brick and it is over a month that I am waiting for the fridge to be fixed. Their customer service is horrible and I also had a customer service representative hang up on me when I insisted to speak to a manager because he was not able to...

The Brick / Unethical behaviour

Reviewer14704 on Feb 29, 2016
To whom it may concern This is concerning a purchase I made at The Brick, 24 Conventry road, Brampton, ON. On December 26, 2016. I purchased two sofas that morning and was told that it would be delivered on January 3rd 2016. On January 3rd, the couches came in but right away I noticed that...

The Brick / Service

Catherine Sherwood on Feb 12, 2016
I bought a Samsung range, an LG fridge, a Brada dishwasher all at the same time from the Brick in Chilliwack, B.C. At the time of purchase I bought the extended 5 year warranty. After 3 years my fridge wasn't keeping cold, so I phoned TransGlobal, and after many days of phoning them...

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