Complaints & Reviews

Unethical behaviour manager was laughing and very nasty attitude

[protected] when im asked them can I speak with the manager, sandra employee at arby's on hope mills nc...

Protection by not using gloves when serving customers

I love Arby's sandwiches & curly fries. I hated to complain about them, because your food items are...

brisket sandwich

some of the meat was not edible, grizzly, I have in the past had 20-30 of these probably if not more all of...

classic roast beef sandwiches ×2, mac and cheese, vanilla shake, etc.

We went into the restuarant to place our order cause we had just gotten off work and the drive thru was busy...

chicken tenders

I went in 2 Arby's on route 3 interchange in Dalton Georgia at the pilot travel centeris it to the...

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good missing

I went through the drive thru and ordered a beef and cheddar with bacon, classic roast beef and Dr Pepper and...

customer service

My son and I were in there a few days ago and our cashier Rachel we had was the rudest I have ever seen. She...

assistant manager poor approach

I previously complained after being a loyal customer way over 10 years and almost loyal to this one location...

unsatisfied about service

I love going to Arby's it is my favorite restaurant but when I came in Arby's Tuesday around seven my order...

slow service

My husband along with 10 other people have been waiting for food for 20 plus minutes. The staff was rude and...

playing in the window received wrong order

Store no# 01893 at 11:54:10 am Order id: aabbuhu6agbc Dt336-dt Employee: mitchell I went through the drive...

management

My daughter works at this particular Arbys in Marion Ohio and today I had to take my daughter to urgent care...

bacon beef and cheddar sandwich

We thought that we would try your new sandwich. We have always loved Arbys. When we got home and opened the...

dirty restaurant, trash on floor beside full trash can, tables not cleaned.

We stopped at the Arby's in Boone, NC the afternoon of June 11, 2019. We ordered our food and then began...

employee attitude

went thru drive thru of Arby's #7571 in Rocky Mount, NC at 8:55pm. Ordered 4- 2 for $6 gyros and a mozzarella stix and an onion ring at $1.99 each. Was told that themanager said I had to order a regular priced item in order to get the onion rings for $1.99. I told her to tell her manager that the coupon did not state that. I was told to drive around. When I get to the window Verenae asks to see my coupon, therefore I assumed she was the manager. I then saw the manager behind her tell her I was right after seeing the coupon. She then came back to the window and asked if I could pull over so she could get the next person. I asked why I was pulling over and she said c ause they were short of help. I asked her didn't she need to get my payment first and she stated she didn't know I had not paid cause she didn 't take my order????. She then closes the window again and comes back and tells me that my total is $12 and some change. I tell her the total is not right and she says, "Yes it is right." Once again she closes the window and comes back and says $17.59. I sarcastically told her that I was sorry, hinting she owed me an apology because I was right. She did not get the hint. When I pull over, I see there are 4 more vehicles already pulled over. This store is known for being notoriously slow. When I look at my receipt I noticed that I was charged $2.49 for the onion rings, not the $1.99 stated on the coupon. I go inside and ask the manager if he can credit my card as I was ovbercharged. She then stated that the onion rings were not listed on the coupon for $1.99. I told her to go look at the coupon which she and the manager did. When they saw once again that I was right neither apologized. The manager just issued a refund. I then began to tell him everything that had happened and that this was the second time that this employee had challenged me and was wrong yet could not apologize. She then began mumbling and told one of her coworkers that she was so ready to go home, etc. She then began talking to the mgr. and he told herf to go in the back and calm down. When the mgr. Shamon Williams got my order ready he apologized for everything and gave me a We Make It Right coupon for a free meal. On top of Vernaes atitude problem, when I get home I see that the coupon he gave me expired on 2/28/2019. Because of the altercation the family dog ended up eating 2 of the gyros and my son the other 2 as I n o longer had an appetite. Get it together Arby's. I need you to make it right.

crew member and her behavior

I come to arbys in Arlington Tx all the time store 5560 I was one of the faces they saw just about every day when the lobby was open but I come every once in a while but I'm thinking of never going back any more this young lady Brooklyn she is so rude and disrespectful I bought some food an it wasn't right I bring it back she was out side smoking on the parking lot then when she went in the building she was rude act like she didn't wont to talk to me yall need to fix her attitude are your going b to lose a lot of service

chicken salad sandwich

Recently purchased chicken salad sandwich at Arby's, Jefferson, GA, did not unwrap until arriving home. First, the lettuce was the size of 1/3 dollar bill, the chicken, pecans, etc, barely covered the bread. There didn't apprear to be any mayo, or dressing on the sandwich, making it exrremely dry. I was not impressed. Next time I'll go the Zaxby's.

[Resolved] serving sizes

6/20/2019 Drive there to have a late meal after taking care if Ill relative. It was getting close to closing...

milkshake machines

I live in Charlotte nc and I have 2 arby's close by. But about every 2 weeks I go for a milkshake (which is delicious) and they tell me the machine is not working. This has happened at both locations. They have the attitude that they don't wont to mess with making milkshakes or don't wont to clean the machine. This happened one day this week and I went to wendy's for a shake. What is wrong with the machines that they break down so often. What would dairy queen do if their machines broke down? It is getting annoying to try to get a shake at these places. Thank you for hearing my complaint.

Nancy Wenderlein
[protected]

favoritism, harmful food handling (cross-contamination), dirty store

the store number is 5740 and I work here I want to be anonymous I am 16 and why I am complaining is because I have experienced some nasty things, number one is arent they supposed when they weigh meat out for a sandwich you put the meat in a tray so its safer an employee named Ty Roush had one not changed his gloves as he was supposed to and put ham and turkey slider meat on the same scale which I'm pretty sure is cross-contamination and no one caught the act except for me, i didn't tell my manager because she wouldn't of cared for it and they still got served as my position was in drive-thru that afternoon. This employee previously mentioned is risking the health of others over his carelessness and i personally think that he should be terminated of his job there. One more issue that bothers me about this store in particular is the act of favoritism i have asked to move up amongst my coworkers only to have those who my boss favors end up getting these jobs with minimal work ethic. This store needs to go under some serious changes before it can be anywhere near what it needs to be and it's absolutely unacceptable for this behaviour to continue!

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