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Arby's

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Arby's Customer Service Contacts

+1 800 599 2729 (Guest Support)
+1 800 984 8289 (Experience Feedback)
1155 Perimeter Center West
Atlanta, Georgia
United States - 30338

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Arby's Complaints & Reviews

Arby's — Service and the product received

This past Sunday, Dec 20, 2020, I stopped at the Arby's location (618 Chester Pike, Norwood, PA 19074) around 4:30. I was highly disappointed. There was only one car in front of us in the drive-thru line. So I thought "great!" Well it wasn't so. We waited @ 10 minutes for that car to move on, then when it was our turn, the voice came over the speaker, "wait a minute". Not a pleasant tone or words I expected to hear. Then finally after waiting @10 more minutes, finally we were asked for the order. We ordered the "2 for $6" beef and cheddar. (not the meal, just the sandwiches). Another 10 minute wait and we finally got our order. Again disappointment. When we got home, the 2 sandwiches had very little meat. Actually they had more cheese than meat on each sandwich. You could have taken the amount on both sandwiches and had one decent sandwiches! If they were short-staffed or didn't have enough to make the 2 sandwiches, I would have appreciated having been told that. All that waiting and a very poor product. This has never been my experience at ANY Arby's location, et alone this one. I know times are tough and we are all having to deal with extraordinary circumstances, but this is unacceptable.

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    Arby's — Food order was completely messed up.

    I was in the drive thru yesterday evening to get dinner for my family. Only to discover when we got home everything was wrong we couldn't even take the risk of eating it. We asked for no red ranch on the sandwiches and all 3 of them still had it on them. My fries were cold and my vanilla shake was like water. The manager I spoke with when I called back was rude and unprofessional

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      Apr 01, 2020

      Arby's — Unethical behaviour manager was laughing and very nasty attitude

      [protected] when im asked them can I speak with the manager, sandra employee at arby's on hope mills nc...

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      Mar 30, 2020

      Arby’s — Protection by not using gloves when serving customers

      I love Arby's sandwiches & curly fries. I hated to complain about them, because your food items are...

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      Feb 19, 2020

      Arby's Restaurant Group — brisket sandwich

      some of the meat was not edible, grizzly, I have in the past had 20-30 of these probably if not more all of...

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      Feb 15, 2020

      Arby's Restaurant Group — classic roast beef sandwiches ×2, mac and cheese, vanilla shake, etc.

      We went into the restuarant to place our order cause we had just gotten off work and the drive thru was busy...

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      Nov 05, 2019

      Arby's Restaurant Group — chicken tenders

      I went in 2 Arby's on route 3 interchange in Dalton Georgia at the pilot travel centeris it to the...

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      Oct 06, 2019

      Arby's Restaurant Group — good missing

      I went through the drive thru and ordered a beef and cheddar with bacon, classic roast beef and Dr Pepper and...

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      Oct 04, 2019

      Arby's Restaurant Group — customer service

      My son and I were in there a few days ago and our cashier Rachel we had was the rudest I have ever seen. She...

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      Sep 26, 2019

      Arby's Restaurant Group — assistant manager poor approach

      I previously complained after being a loyal customer way over 10 years and almost loyal to this one location...

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      Sep 12, 2019

      Arby's Restaurant Group — unsatisfied about service

      I love going to Arby's it is my favorite restaurant but when I came in Arby's Tuesday around seven my order...

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      Aug 30, 2019

      Arby's Restaurant Group — slow service

      My husband along with 10 other people have been waiting for food for 20 plus minutes. The staff was rude and...

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      Aug 23, 2019

      Arby's — playing in the window received wrong order

      Store no# 01893 at 11:54:10 am Order id: aabbuhu6agbc Dt336-dt Employee: mitchell I went through the drive...

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      Aug 12, 2019

      Arby's Restaurant Group — management

      My daughter works at this particular Arbys in Marion Ohio and today I had to take my daughter to urgent care...

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      Jul 19, 2019

      Arby's — bacon beef and cheddar sandwich

      We thought that we would try your new sandwich. We have always loved Arbys. When we got home and opened the...

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      Jul 08, 2019

      Arby's Restaurant Group — dirty restaurant, trash on floor beside full trash can, tables not cleaned.

      We stopped at the Arby's in Boone, NC the afternoon of June 11, 2019. We ordered our food and then began...

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      Arbys — employee attitude

      went thru drive thru of Arby's #7571 in Rocky Mount, NC at 8:55pm. Ordered 4- 2 for $6 gyros and a mozzarella stix and an onion ring at $1.99 each. Was told that themanager said I had to order a regular priced item in order to get the onion rings for $1.99. I told her to tell her manager that the coupon did not state that. I was told to drive around. When I get to the window Verenae asks to see my coupon, therefore I assumed she was the manager. I then saw the manager behind her tell her I was right after seeing the coupon. She then came back to the window and asked if I could pull over so she could get the next person. I asked why I was pulling over and she said c ause they were short of help. I asked her didn't she need to get my payment first and she stated she didn't know I had not paid cause she didn 't take my order????. She then closes the window again and comes back and tells me that my total is $12 and some change. I tell her the total is not right and she says, "Yes it is right." Once again she closes the window and comes back and says $17.59. I sarcastically told her that I was sorry, hinting she owed me an apology because I was right. She did not get the hint. When I pull over, I see there are 4 more vehicles already pulled over. This store is known for being notoriously slow. When I look at my receipt I noticed that I was charged $2.49 for the onion rings, not the $1.99 stated on the coupon. I go inside and ask the manager if he can credit my card as I was ovbercharged. She then stated that the onion rings were not listed on the coupon for $1.99. I told her to go look at the coupon which she and the manager did. When they saw once again that I was right neither apologized. The manager just issued a refund. I then began to tell him everything that had happened and that this was the second time that this employee had challenged me and was wrong yet could not apologize. She then began mumbling and told one of her coworkers that she was so ready to go home, etc. She then began talking to the mgr. and he told herf to go in the back and calm down. When the mgr. Shamon Williams got my order ready he apologized for everything and gave me a We Make It Right coupon for a free meal. On top of Vernaes atitude problem, when I get home I see that the coupon he gave me expired on 2/28/2019. Because of the altercation the family dog ended up eating 2 of the gyros and my son the other 2 as I n o longer had an appetite. Get it together Arby's. I need you to make it right.

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        Arby's Restaurant Group — crew member and her behavior

        I come to arbys in Arlington Tx all the time store 5560 I was one of the faces they saw just about every day when the lobby was open but I come every once in a while but I'm thinking of never going back any more this young lady Brooklyn she is so rude and disrespectful I bought some food an it wasn't right I bring it back she was out side smoking on the parking lot then when she went in the building she was rude act like she didn't wont to talk to me yall need to fix her attitude are your going b to lose a lot of service

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          Arby's Restaurant Group — chicken salad sandwich

          Recently purchased chicken salad sandwich at Arby's, Jefferson, GA, did not unwrap until arriving home. First, the lettuce was the size of 1/3 dollar bill, the chicken, pecans, etc, barely covered the bread. There didn't apprear to be any mayo, or dressing on the sandwich, making it exrremely dry. I was not impressed. Next time I'll go the Zaxby's.

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            Jun 21, 2019

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved             Arby's Restaurant Group — serving sizes

            6/20/2019 Drive there to have a late meal after taking care if Ill relative. It was getting close to closing...

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