Monday, May 10, 2021
To Whom It May Concern:
I have been debating all day whether to send this letter or just let it go. I am a long time happy shopper of Goodwill Stores all over the country. I seek them out wherever I go. I live in a suburb of Nashville, TN and the store I will be referring to is the one in Hermitage, TN.
This is the store closest to my home and I shop there on a regular basis and also donate monthly at this location. I have come to know the management and staff at this store and have always found them to be kind, helpful and very accommodating folks …… until today.
Because I donate so frequently, at the time of donation I am normally given a discount coupon. Today I had one for 20% off which I was hoping to use. I am retired and generally buy things for myself, but mostly friends and family who I feel may have a particular need. Today I found quite a bit of useful merchandise and the cost was rung up at $99.00. The woman ringing up my purchases seemed irritated with me and was rather rude. I'm not sure why. I gave her the 20% discount coupon, but she chose to ring me her way. She said she applied the senior discount and the loyalty discount. The price came to $89. I told her that I would prefer she use the 20% coupon that I gave her because I would get a larger savings. This seemed to really upset her and she got rather loud, flustered and angry with me about my request. She made a rather large scene about it which was really embarrassing for me and put me in an awkward position trying to defend myself, when in reality I had done nothing wrong.
I have encountered this woman on different occasions throughout the last months and find myself avoiding being checked out by her because of her bullying attitude towards people. Up until today I have just kind of written it off and not given any more thought to it.
When I left the store and was loading my vehicle she came out to the parking lot and just stood there glaring at me. She confronted me and was trying to provoke me into an altercation with her. I did tell that with her attitude she should not be working with the public. She said something to the effect (which did not make any sense to me) that "I am so old that I should already be dead".. … referring to me ! I returned the carts to the store and she got in her vehicle and just glared at me.
I am a person who avoids confrontations and will try my best to overlook people's negativity, but this woman really shook me up. I wish I knew her name, but I do know this about her. She is a tall, African/American woman with short dark hair and I did hear her say she was 75 years old and carries a rather large chip on her shoulder. I am sure the store management will know who I am referring to.
I can't help but wonder how many other customers she has been rude and worse to since she has been employed there. She did not know me, but had already decided she did not like me. There are likely many like myself who will avoid being in her line at the checkout and quietly put up with the bullying attitude that she puts forward because they feel they have no choice.
I will continue to shop and donate at the Hermitage store, but I will dread having any dealings with her again. She is an extremely poor representation of what Goodwill stands for and I just had to let someone know .
Thank you for your time and attention …