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Goodwill Industries
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Goodwill Industries Reviews 476

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Goodwill Industries - Rude, unprofessional, unfair

The manager there is rude unkind and very unprofessional in her dealings with people, I have had 3 situations where Mrs. Wanda proved to me that she is unqualified as to helping or working in a professional public store such as good will. She or whoever hires some of the most unorganized, unkind and rude, nasty, negative people just like her. There is a...

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Goodwill Industries Mixed Feelings About Goodwill Inc

As someone deeply invested in supporting local businesses and charitable organizations, my experience with Goodwill Inc. has left me with mixed feelings. While I appreciate their mission to provide job opportunities and support to those in need, I cannot ignore the concerns raised by fellow customers. It's disheartening to hear about issues such as overpricing, lack of transparency, and poor customer service. These aspects detract from the positive impact Goodwill aims to make in the community. As a potential customer, I urge you to consider these reviews carefully and make an informed decision when choosing to support Goodwill Inc.

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Goodwill Industries Goodwill employee Calabash,NC

I have shopped at the Goodwill in Calabash, NC since I moved here four years ago. About a year ago, one of the cashiers left and she was the only friendly one there. I stopped shopping there, along with my other family members and friends. One friend was even in there once when a manager was loudly berating a new cashier in training in front of the whole store. About a month ago, a friend went in looking for something for a halloween costume and told me there was a new cashier who was great. I went back in and as I usually am in the store two days a week, I found this lady to be a joy. I was in the store today around 2:30 or so, and this was the true test. This cashier was the only one with an open register and she was absolutely covered up and people were waiting in line to check out. Still, she was so friendly to everyone, speaking and smiling and thanking everyone for their business - just like I have witnessed her to do every single time I have been in there. I was so impressed I asked her name. She said "Sam". I am telling you Goodwill of Calabash, NC, you have a jewel in that one. And hopefully, the rest of you will take lessons from her in how to treat your customers.

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  1. Pros
    1. Diverse product range
    2. Job training programs
    3. Community-focused mission
    4. Eco-friendly operations
    5. Nationwide accessibility
  1. Cons
    1. Limited Product Quality Control
    2. Inconsistent Store Experience
    3. Competition from For-Profit Thrifts
    4. Dependency on Donations
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Goodwill Industries Horrible crooked manager!

I went into the norwalk ohio goodwill while waiting for my clothes at the laundry mat across the street. I was digging through all the 5.99 and under items and came across a neat little poster and wanted to buy it. It didn’t have a price tag on so I asked the cashier how much it was and she said it’s the price of any of their posters $1.99 but the girl working with her said she would go back and have them put that price mark on it. Well I continue to stand at the register for 30 minutes while they had the poster in the back,even the cashier was wondering what the heck was going on. The stores checkout line was backing way up and we were all so confused how it was taking a half hour to put a 1.99 sticker on my item. Finally after 35 minutes the manager comes out and said oh I someone waiting on this or something knowing full well I was waiting over a half hour because the cashier sent 3 different employers back 4 different times to see what the hold up was. Then she states that instead of putting the 1.99 tag on it she looked at it and thought it was cool and spent a half hour googling it to see if it was worth more. She comes out with a price tag of $75 because she researched it and it was worth a little but of money and then wanted to keep it for herself. I was irate at this point. She was extremely rude and disrespectful to me and I said how wrong it was what she just did. It should have been priced what they originally told me at 1.99 and I’m the one who dug through the bins for an hour to fins it. They should have price valued it before putting it out on the shelves and it was priced to me at 1.99. I basically was buying the item and she took it from me went to the back with it while she researched the value for 30 minutes because she wanted it herself. I am absolutely appalled at what happened and am reporting this to every corporate and higher up that I can until something is done about this. I got cheated out of something I looked hard and found and was told it was the price of any other poster they receive but the manager seen it and instead upped the price to$75 dollars and keeping it for herself all while leaving me stand in line waiting for over a half hour. All the other customers in line agreed how unprofessional she was for her own gain and they were in shock how she cheated me.

Recommendation: Don't ever go there!! They are shady crooks.

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Goodwill Industries Complaints 472

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Today I pulled up and started to approach the inside of the drop off when Blanca a manager walked in front of my vehicle and began to tell me to stop. It was the way she behaved ordering me to back up and waving her hands and talking very fast. She was rude belligerent and totally unprofessional. All she had to say was this: I'm sorry sir, could you please...

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Do not hire Orangetta Kelly, Jennifer Evancy and Chandra Henderson Martinez at Goodwill Industries of Southeastern Wisconsin, Because they are sick, twisted, dirty, crooked, corrupted and evil! They caused problems at Goodwill Industries of Southeatern Wisconsin and Goodwill Laundry & Linen Services from 2005,2006,2007,2008, 2009 and 2010, They like to...

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Goodwill Industries Costume Jewelry Purchased Online

I bid on a small lot of costume jewelry that was sold to me and once it arrived the entire shipment was nothing but trash having no re-sell value whatsoever. This was a deliberate action to sell a product that has absolutely no value and is nothing more than dumpster trash. I have bought thousands of dollars' worth of merchandise from the Goodwill's online site and have never been ripped off until now. Goodwill will say there were photos, but not nearly enough to show the rest of the items as they were in a box. I understand some missing stones and such with the jewelry orders I have purchased in the past, but this is a deliberate act of deception, especially when the seller is aware that this material was just pure junk. I want my money refunded and I will happily send this trash back to Goodwill of South Florida.

Claimed loss: $60.13

Desired outcome: Refund and a return label

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Is Goodwill Industries Legit?

Goodwill Industries earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Goodwill Industries to be a trustworthy company. Although there's a 9% resolution rate for customer complaints, which deserves attention, Goodwill Industries is known for their high standards and safety. If you're thinking about dealing with Goodwill Industries, it's wise to check how they handle complaints.

We found clear and detailed contact information for Goodwill Industries. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Goodwill Industries has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Complaints boards detected workplace-related services and and offer a range of services to help you navigate the sometimes murky waters of job hunting. From resume writing to interview coaching to background checks, they offer a range of services to help you land your dream job.

Goodwill.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Goodwill.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Goodwill Industries and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Goodwill Industries has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 472 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Goodwill Industries protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Goodwill Industries. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:03 am EDT
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Goodwill Laundry and Linen Services at 6055 North 91st Street in Milwaukee,Wisconsin deserved to be closed and shut down! They don't keep nobody who work inside that department,Because co-workers be quitting and getting fired! Male co-workers be quitting Goodwill Laundry because of bad management and bad supervisors, Male co workers don't wanna work in the...

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9:10 pm EDT
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I have not received my first or second month incentive checks. I sent images of my checks to my case manager, who has since left the company, along with a request for about $40 in gas reimbursement. This was for a trip to Los Angeles to meet with my former case manager, who told me to submit a gas receipt when i get gas on the way back for reimbursement a...

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I have had difficulty with many of the goodwills in San Diego. I feel I am under inspection every time I go inside one. To the point I sometimes decide not to buy anything at all. Because of their behavior towards me which includes standing around doing nothing but chatting but in the way when I try to walk. And or being in the same small area where I am...

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9:38 pm EDT
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Goodwill Industries Customer service issue

To whom it may concern,

I recently visited one of the goodwill stores located Houghton and golflinks. I was trying to look at a rack of clothing and was stopped by a worker. She stopped me from looking at clothes off the roll off rack. Saying that I was in the way and to not get in her way. As she was putting the clothes away. I was searching the clothes that were being put away and again still stopped me and said I was in her way. While she was letting other shoppers pick out the clothing from the racks. This incident happened on May 9th around 2 pm.

Desired outcome: I felt very embarrassed after this experience and don't feel like shopping from that store . I would say to educate the employees to not single out individuals.

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U. Prohaska
May 14, 2024 5:35 am EDT
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Next time you're at that Goodwill, you might want to speak with the store manager about what happened. Explain the situation and see if they can address the worker's behavior. If you're still not satisfied, it could be worth checking out another Goodwill location or a different thrift store in the area. Shopping should be a pleasant experience, and there are plenty of places that value customer service.

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2:44 pm EDT
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Goodwill Industries Overcharged

The last 3 visits to Goodwill in Fredericksburg have resulted in being Overcharged by at least $3 each visit. Today I went back in after being overcharged by 2.99. Had 7 items on the receipt but bought 6. Manager checked me out! Refused to give me my money stating that two items were 3.99 even though she rang them up as $2.99. Then offered me to pick up something in the store for a $1 to compensate. Told her they were small plush and were supposed to be $2.99 a piece! She replied "they shouldn't even be on the floor for sale!" We left with issue NOT resolved! WILL NOT go there again. She is pocketing money apparently!

Claimed loss: $8 plus dollars last 4 visits!!

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12:07 pm EST
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On Saturday, March 2, 2024, at 5:30 pm. I've gone to the Goodwill store to purchase vases. I saw three vases; one was on sale, plus it had a color price tag. The manager who was working the shift told me that she could not give me the sale price on the tag because it was labeled incorrectly. She continues to tell me that I can purchase the sale vase for the...

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2:36 pm EST
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Store # 206 Donna Topia management Extremely rude! She refused to negotiate prices that are way over priced. Shame on you! Spent over a hour shopping the store and found 15 dresses. All extremely over priced. Some still had tags with lower prices than Goodwills prices. Wow! Ask to buy each dress for $5 each. Making the sell $75 plus tax. Good sell...

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9:51 pm EST
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Williston, Vermont location noticed a person there of concern. Was part of a past issue with this person now working at this location. Not sure of Goodwill hires felony backgrounds but this is of concern. My relative was victim of this person so I left store. Kathy Touchette was convicted of exploiting the elderly in 2015 in Vermont. Not sure of the hiring rules of company and shared this out of grave concern. Thank you.

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Our local Goodwill Store in Rolla MO has been increasing prices to ridiculous amounts for used, second hand, donated goods. For example, bath towels priced over $8 each, these could be purchased NEW for less, kitchen drying mats, priced at $6.18 each and they aren't even a large size. We are seeing clothing marked $12, $15, $20 per item and shoes as much a...

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Good evening. My 60yr old mother fell at this location and the manager tried to force her to get up. An elderly employee offered to call the ambulance for her and my mother agreed. She slipped due to an unmarked puddle of water. The manager took my mothers information but seemed unbothered by what had happened. At the ER, we found out my mother sprained...

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This is a customer service complaint about an Employee named John. I asked about a return policy regarding store credit that was issued after I changed my mind in the store about a vacuum purchase. I hadn’t left the store and the vacuum did not leave the register area. When I said I changed my mind He issued a store credit. I asked for cash back because I...

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7:22 pm EST
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Goodwill Industries Production worker

Hi my name is Roy Berry I work for your Goodwill Outlet in Indianapolis Indiana. Address is 4105 N Franklin rd. I've been harassed by my supervisor at work. Now in your guy's advertisement it says that you guys work with employees and work schedules. But my supervisor isn't working with me at all on scheduling. I tried to file a complaint but our store manager never got back to me. Now I'm writing this to hopefully get through to somebody that can help.

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7:29 am EST

Goodwill Industries Exorbitant handling and shipping prices

Hello Friends,

I just added up the 8 auctions I won and the total of my items was $55. I added up the shipping and handling of these items and the total come to $106. They were all shoes, and are items that are easily gathered. The total weight of 3 items was 2.50 from the same location, 1.2 which was recorded as 3, 1.7 recorded as 7, 3 recorded as 4, 1 recorded as 4, and 2 recorded as 3. All the handlings were $3.99. WTF?! why are they recording shipping to be 7 when its should be 3? You are ripping off the public! Why are you doing this? This is unfair and criminal! You claim to be for the best interests of individuals and families, but you are gouging us with your unnecessary fees! I am going to post this on your platform to let everyone know what you are doing. In my hopes that everyone will boycott your online platform. My intentions are not malicious, just allowing others to see your unfair business practices! Be better, Goodwill!

Claimed loss: Loss of finances because of the scam that Goodwill is oroporting on its customers gouging with exorbitant pricing on shipping and handling fees. They have to be stopped or the prices will continue to rise!!!

Desired outcome: Shipping should be for the weight the item proposes and handling fees should be $1 per item.

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Update by lapyap143
Feb 10, 2024 1:49 am EST

To whom it may concern,

Hello, my name is Lisa Garcia and I have been a customer of your stores and online shopping for years. I realize in our current economy situation the government and their decisions have caused much chaos and insecurity in many markets. I realize the need to hike prices to the consumer because of the cost of purchasing goods has risen. The problem I am having is that the way goodwill receives product is through FREE donations, as it always has. This allows you to generate nontaxable income for your business.

The problem I am having is not on the prices of items, but the cost of shipping and handling on your online auction. This would be considered price gouging if it was on products. The cost of shipping and handling has risen three-fold. I am sure I am not the only one who has noticed the rise in shipping and handling costs, but I hope others would let it be known. I won three auctions from the same location and the cost of shipping would be reduced to save on shipping. Today, this is not the case. All that was done was the cost of all three shipping and handling were added together, with NO discount! The items weighed 2.50 shipping via USPS. Shipping this weight vis USPS Ground Advantage would be $9.50. Why doesn’t Goodwill use Ground Advantage or many of the flat rate boxes. What I am expressing is there IS an alternative!

The problem is your company is not taking advantage of this because they are gouging the customers with the higher rate to make more money! This is not right for a company that pays no taxes to gouge their customers, who do pay taxes, by purposefully using the highest shipping, and adding handling fees that are three times higher than needed! This is very concerning to me, and I am going to send this information to the highest authority in my state and continue my quest to get this information to the authorities in Washington DC and the tax authorities that approve your tax-free status. Times are hard for everyone. Someone needs to address this gouging of shipping and handling inflation and give us consumers a break!

The whole purpose of this letter is to inform you that there are alternatives to the crazy high priced shipping fees on Shopgoodwill.com. If each store on your site would utilize the USPS Ground Advantage postage and flat rate boxes that are available to EVERYONE! The cost to the consumer would be one half to one fourth what it is now! This is the right thing to do. How I view your company is that you are a bunch of villains selling donated or free product and gouging your consumer with the exorbitant cost of shipping just because you can! How greedy are you? Having a reasonable way to ship items would probably double your reach and would allow people like me, to not pass up an item because the shipping is four times the price of the item! This will not hurt your company in the least and would solidify your mission in enhancing the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to OPPORTUNITY and helping people in all communities! Please consider checking into these AVAILABLE options on shipping with USPS, Ground Advantage and flat rate boxes to ship your items! Be better!

Sincerely,

Lisa Garcia, Masters in Business Administration

lapyap143@gmail.com

[protected]

34973 San Rosen Ct

Yucaipa, CA 92399

Update by lapyap143
Feb 10, 2024 1:58 am EST

I purchased items last Christmas and compared to this Christmas, the costs in shipping and handling have risen times 4! I have written a complaint to corporate and hope change can happen. There is no excuse because USPS offers alternative services via Ground Advantage and flat rate boxes. Hey Goodwill, be better!

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5:41 pm EST
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Goodwill Industries Customer service manager

I have constantly experienced that at the Goodwill on 19th Ave., and Northern in Phoenix, Arizona or my mistake. Peoria has a manager who is constantly harassing people who look as though they don’t have any money to pay and call them out in front of everybody and let them know that they shouldn’t be in here because they don’t have money. One incident particular. She saw Lady was wearing she was and she said where are you in here you don’t have any pay look at you can’t anymore Shoes but the lady was just trying on shoes and she saw her there at the time incident where somebody had a backpack and stopped him and asked to leave backpack. He said no it’s my backpack and he said she said we’re selling and he said look at my backpack, and he said no it’s OK fine to leave , this is very rude. She has no customer service ethic and is totally not abiding by the Goodwill mission.

Desired outcome: classes therapy customer service so not with customers bringing something else from outsidelife into her work very angry annoyed when people ask questions and the only thing she seems to deal with is drama what she causes

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7:46 pm EST
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This incident occurred Thursday 1/18/24 at 4:18PM. Whenever I enter the store, the manager or an employee makes an announcement for security to venture to my location and they also call the NYPD. This can be heard on the intercom as they make an announcement. It has happened multiple times at this location, and the the responsible employees can easily be...

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January 2, 2024. I am a Senior and have been a Patron of Goodwill since I was a young woman. I am Retired now, and will be 70 Years old this month. I enjoy Shopping and Donating to Goodwill and also have My Family and Friends shopping at Goodwill as well. Today, January 2, 2024, I went shopping as usual. I purchased many Items as I always do. When I wa...

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5:02 pm EST
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I've been a good worker and got treated poorly then got chosen over a lazy employee, I've always shown up on time and early at times then I get fired out of nowhere because I "slammed" a door at someone who was threatening me then getting in my face, I told hr that I wasn't comfortable and safe in my work environment then few days later I got called to be...

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About Goodwill Industries

Screenshot Goodwill Industries
Goodwill Industries offers a variety of services, including job training, employment placement, and other community-based programs for individuals facing employment challenges. They also operate thrift stores nationwide, selling donated goods such as clothing, furniture, and household items.
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4. Detailing the experience
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Overview of Goodwill Industries complaint handling

Goodwill Industries reviews first appeared on Complaints Board on May 9, 2007. The latest review Manager not only rude but very unprofessional in her demeanor was posted on Oct 5, 2024. The latest complaint don't work or shop at goodwill was resolved on Oct 22, 2014. Goodwill Industries has an average consumer rating of 1 stars from 476 reviews. Goodwill Industries has resolved 47 complaints.
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  1. Goodwill Industries Contacts

  2. Goodwill Industries phone numbers
    +1 (800) 466-3945
    +1 (800) 466-3945
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    +1 (770) 963-7793
    +1 (770) 963-7793
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  3. Goodwill Industries emails
  4. Goodwill Industries address
    5810 Indianola Drive, Derwood, Maryland, 20855, United States
  5. Goodwill Industries social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 08, 2024
Goodwill Industries Category
Goodwill Industries is ranked 35 among 124 companies in the Retail Stores category

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