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Goodwill Industries Customer Service Phone, Email, Contacts
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Goodwill Industries
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Goodwill Industries Complaints Summary

47 Resolved
415 Unresolved
Our verdict: With Goodwill Industries's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Goodwill Industries complaints 462

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Newest Goodwill Industries complaints

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3:04 pm EST
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Our local Goodwill Store in Rolla MO has been increasing prices to ridiculous amounts for used, second hand, donated goods. For example, bath towels priced over $8 each, these could be purchased NEW for less, kitchen drying mats, priced at $6.18 each and they aren't even a large size. We are seeing clothing marked $12, $15, $20 per item and shoes as much a...

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12:25 am EST
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Good evening. My 60yr old mother fell at this location and the manager tried to force her to get up. An elderly employee offered to call the ambulance for her and my mother agreed. She slipped due to an unmarked puddle of water. The manager took my mothers information but seemed unbothered by what had happened. At the ER, we found out my mother sprained...

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7:16 pm EST
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This is a customer service complaint about an Employee named John. I asked about a return policy regarding store credit that was issued after I changed my mind in the store about a vacuum purchase. I hadn’t left the store and the vacuum did not leave the register area. When I said I changed my mind He issued a store credit. I asked for cash back because I...

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Is Goodwill Industries legit?

Our verdict: Complaints Board's thorough examination reveals Goodwill Industries as a legitimate entity with notable strengths. Despite a 10% resolution rate on customer complaints, which invites a closer look, Goodwill Industries stands out for its commitment to quality and security. Clients considering Goodwill Industries should delve into its customer service record to gauge compatibility with their expectations.

Goodwill Industries earns 91% level of Trustworthiness

Perfect Trust Endorsement: Goodwill Industries achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Goodwill Industries. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Goodwill Industries has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Complaints boards detected workplace-related services and and offer a range of services to help you navigate the sometimes murky waters of job hunting. From resume writing to interview coaching to background checks, they offer a range of services to help you land your dream job.

Goodwill.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Goodwill Industries website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Goodwill.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Goodwill Industries and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Goodwill Industries has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 10% of 462 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Goodwill Industries protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Goodwill Industries. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:22 pm EST
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Goodwill Industries Production worker

Hi my name is Roy Berry I work for your Goodwill Outlet in Indianapolis Indiana. Address is 4105 N Franklin rd. I've been harassed by my supervisor at work. Now in your guy's advertisement it says that you guys work with employees and work schedules. But my supervisor isn't working with me at all on scheduling. I tried to file a complaint but our store manager never got back to me. Now I'm writing this to hopefully get through to somebody that can help.

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7:29 am EST

Goodwill Industries Exorbitant handling and shipping prices

Hello Friends,

I just added up the 8 auctions I won and the total of my items was $55. I added up the shipping and handling of these items and the total come to $106. They were all shoes, and are items that are easily gathered. The total weight of 3 items was 2.50 from the same location, 1.2 which was recorded as 3, 1.7 recorded as 7, 3 recorded as 4, 1 recorded as 4, and 2 recorded as 3. All the handlings were $3.99. WTF?! why are they recording shipping to be 7 when its should be 3? You are ripping off the public! Why are you doing this? This is unfair and criminal! You claim to be for the best interests of individuals and families, but you are gouging us with your unnecessary fees! I am going to post this on your platform to let everyone know what you are doing. In my hopes that everyone will boycott your online platform. My intentions are not malicious, just allowing others to see your unfair business practices! Be better, Goodwill!

Claimed loss: Loss of finances because of the scam that Goodwill is oroporting on its customers gouging with exorbitant pricing on shipping and handling fees. They have to be stopped or the prices will continue to rise!!!

Desired outcome: Shipping should be for the weight the item proposes and handling fees should be $1 per item.

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Update by lapyap143
Feb 10, 2024 1:49 am EST

To whom it may concern,

Hello, my name is Lisa Garcia and I have been a customer of your stores and online shopping for years. I realize in our current economy situation the government and their decisions have caused much chaos and insecurity in many markets. I realize the need to hike prices to the consumer because of the cost of purchasing goods has risen. The problem I am having is that the way goodwill receives product is through FREE donations, as it always has. This allows you to generate nontaxable income for your business.

The problem I am having is not on the prices of items, but the cost of shipping and handling on your online auction. This would be considered price gouging if it was on products. The cost of shipping and handling has risen three-fold. I am sure I am not the only one who has noticed the rise in shipping and handling costs, but I hope others would let it be known. I won three auctions from the same location and the cost of shipping would be reduced to save on shipping. Today, this is not the case. All that was done was the cost of all three shipping and handling were added together, with NO discount! The items weighed 2.50 shipping via USPS. Shipping this weight vis USPS Ground Advantage would be $9.50. Why doesn’t Goodwill use Ground Advantage or many of the flat rate boxes. What I am expressing is there IS an alternative!

The problem is your company is not taking advantage of this because they are gouging the customers with the higher rate to make more money! This is not right for a company that pays no taxes to gouge their customers, who do pay taxes, by purposefully using the highest shipping, and adding handling fees that are three times higher than needed! This is very concerning to me, and I am going to send this information to the highest authority in my state and continue my quest to get this information to the authorities in Washington DC and the tax authorities that approve your tax-free status. Times are hard for everyone. Someone needs to address this gouging of shipping and handling inflation and give us consumers a break!

The whole purpose of this letter is to inform you that there are alternatives to the crazy high priced shipping fees on Shopgoodwill.com. If each store on your site would utilize the USPS Ground Advantage postage and flat rate boxes that are available to EVERYONE! The cost to the consumer would be one half to one fourth what it is now! This is the right thing to do. How I view your company is that you are a bunch of villains selling donated or free product and gouging your consumer with the exorbitant cost of shipping just because you can! How greedy are you? Having a reasonable way to ship items would probably double your reach and would allow people like me, to not pass up an item because the shipping is four times the price of the item! This will not hurt your company in the least and would solidify your mission in enhancing the dignity and quality of life of individuals and families by strengthening communities, eliminating barriers to OPPORTUNITY and helping people in all communities! Please consider checking into these AVAILABLE options on shipping with USPS, Ground Advantage and flat rate boxes to ship your items! Be better!

Sincerely,

Lisa Garcia, Masters in Business Administration

lapyap143@gmail.com

[protected]

34973 San Rosen Ct

Yucaipa, CA 92399

Update by lapyap143
Feb 10, 2024 1:58 am EST

I purchased items last Christmas and compared to this Christmas, the costs in shipping and handling have risen times 4! I have written a complaint to corporate and hope change can happen. There is no excuse because USPS offers alternative services via Ground Advantage and flat rate boxes. Hey Goodwill, be better!

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5:41 pm EST
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Goodwill Industries Customer service manager

I have constantly experienced that at the Goodwill on 19th Ave., and Northern in Phoenix, Arizona or my mistake. Peoria has a manager who is constantly harassing people who look as though they don’t have any money to pay and call them out in front of everybody and let them know that they shouldn’t be in here because they don’t have money. One incident particular. She saw Lady was wearing she was and she said where are you in here you don’t have any pay look at you can’t anymore Shoes but the lady was just trying on shoes and she saw her there at the time incident where somebody had a backpack and stopped him and asked to leave backpack. He said no it’s my backpack and he said she said we’re selling and he said look at my backpack, and he said no it’s OK fine to leave , this is very rude. She has no customer service ethic and is totally not abiding by the Goodwill mission.

Desired outcome: classes therapy customer service so not with customers bringing something else from outsidelife into her work very angry annoyed when people ask questions and the only thing she seems to deal with is drama what she causes

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7:46 pm EST
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This incident occurred Thursday 1/18/24 at 4:18PM. Whenever I enter the store, the manager or an employee makes an announcement for security to venture to my location and they also call the NYPD. This can be heard on the intercom as they make an announcement. It has happened multiple times at this location, and the the responsible employees can easily be...

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9:22 pm EST
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January 2, 2024. I am a Senior and have been a Patron of Goodwill since I was a young woman. I am Retired now, and will be 70 Years old this month. I enjoy Shopping and Donating to Goodwill and also have My Family and Friends shopping at Goodwill as well. Today, January 2, 2024, I went shopping as usual. I purchased many Items as I always do. When I wa...

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5:02 pm EST
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I've been a good worker and got treated poorly then got chosen over a lazy employee, I've always shown up on time and early at times then I get fired out of nowhere because I "slammed" a door at someone who was threatening me then getting in my face, I told hr that I wasn't comfortable and safe in my work environment then few days later I got called to be...

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7:46 am EST
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The staff here is phenomenal and under paid for how hard they work. Then they have the staff ask every customer to round up to the nearest dollar after every transaction! They should take this money and pay their help more. Also prices just went up again! Tops from $6.49 to $7.99! Really? $1.50?. I can go to Walmart off season and get brand new clothes for...

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5:11 pm EST
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Goodwill Industries Staff interactions with customers

I was in your store today and I have never been so disrespected in a long while. But today takes the cake. And this person was a manager, supposedly. And then if she part of your leadership she should not be. The worst disposition, disingenuous, discourteous person. And does not make sense especially if I am spending my money in support of your organization and supporting your mission. It comes down to simple common courteous be respectful toward people. What angered me most was they were flippant toward me to say nothing was going to happen to me and that I could speak and or treat people like I want which is disrespectful. And face no consequences or be held accountable for actions. They need further training or find themselves another profession.

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4:47 pm EST
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Goodwill Industries No changing rooms

I visited Goodwill on Sunday December 3rd, 2023 in the afternoon.

Please put the changing rooms back at the Roseville MN or another store where they were removed. We are not allowed to bring unpaid products into the bathroom. So, we have no way to try on clothes prior to purchasing them. I don't know why they were removed other than for covid protection purposes, but those are long gone.

Claimed loss: A place to try on clothes

Desired outcome: Return of changing rooms

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1:58 pm EST
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I went to Goodwill today in Stanton Virginia. Store number 1477 address is 1201 Greenville Ave., Staunton, VA phone number is [protected]. I went there today. Today’s date is 12/03/23. I was checked out at 1:29 PM by Jason the store manager, I had a question about a T-shirt I found and there was a couple others that where in the T-shirt section they were...

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12:47 am EST
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Dec 2,2023, I was returning items the MOD lost my original receipt, which still had numerous items on it that have not been tried on yet. Therefore I have absolutely NO way of returning any other item on the receipt. The Manager was told by his head manager that they had no way of finding it and to give me back my returned items. That is ridiculous the...

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12:54 pm EST

Goodwill Industries Manger yells at customers

There was a sign (misspelled) that said all furniture was 50% off. I asked one employee if a mobility device was a part of the deal and was told she was unsure. I went to the cashier and was told probably because the exercise equipment was included. She went and asked the store manager and he came out saying that it was unacceptable that I was harassing his employees. When I tried to explain the situation he walked away. I made an out loud comment that he was behaving rudely and he turned around, raised his voice, and told me that I was the rude one, once again for harassing his employees. My autistic daughter was with me and she was in tears from being yelled at by this man. My name is Rae and my phone number is [protected].

Claimed loss: Me and my daughter suffered emotional distress because he refused to have a conversation about the issue.

Desired outcome: I would like a genuine apology, he apologized to my friend who stood up for me as I was crying by saying he was sorry I felt that way.

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3:51 pm EST
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Last night I went to try and find a thanksgiving outfit for me and my husband and Had my husband and his friend with him. Well the friend stole from store and me and my husband were treated as if we were caught on video stealing. We have never stolen from goodwill nor will ever. Once police got involved they also treated us as if we were caught steal it...

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2:48 pm EST
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Hello my name is Crystal I was in the Salem Indiana Goodwill store November 9th I purchased three pairs of blue jeans three t-shirts and elephant figurine and two stuffed animals not in my day of school that was 9:00 somehow I was charged for 11:00 items I'm not happy I went to return a pair of the blue jeans I had purchased that are too big they told me...

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1:13 pm EST
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Goodwill Industries items they sell

I have seen, and recently got blocked due to this, where they post something that is fake and say it is real. ie. silver when it isnt, a fendi bag when it was fake and it says not returnable. They blocked me when I wrote them an email with my concern. I know the silver was not real becuase on the original listing I bought something that wasnt described correctly and they took it back - they relisted it saying it was still silver without returns. This is terrible.

Claimed loss: 20.00 I bought a pair of sneakers listed as 7.5 womens and they are a size 9 when they arrived.

Desired outcome: Since I am blocked I would still like to be able to return and get my money back.

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9:27 pm EDT
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Goodwill Industries Merchandise

I have been donating to Goodwill for a long time and up until a few years ago there were choices we had. Nice handbags, clothes, etc. Over the least 2-3 years, those items have been taken away and put in what is known as “Goodwill Boutique”. The whole point of goodwill is because most people can’t afford them and go bargain shopping. Furthermore, it is illegal for Goodwill to price honed handbags, etc. Goodwill’s upper administration should be ashamed the way they scam consumers. It’s not goodwill; its let’s see how much we can take from people and hide it laws. It it wasn’t for consumer’s goodwill you wouldn’t have 2 pennies to rub together.

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10:40 pm EDT
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Recently, the Goodwill store in Robesonia, PA, replaced their shelving, making it just about impossible to maneuver, as the aisles are too narrow. Shopping carts can barely navigate passed each other. On the side where the books are kept, carts can't pass, making you have to park it at the end of the aisle. The book shelves are so wide (guessing maybe 24...

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