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Zinus customer service fail
This has got to be the worst customer service I have ever received. I bought the Zinus SmartAdjust bed for my mother as an alternative to expensive hospital beds, and it worked well for a short period of time. Then, I had family visit and the remote for the bed was either lost or destroyed, Im not sure which. I figured this was no big deal as I tried to purchase a replacement remote for the bed which was now stuck in a single position that could not be lowered or raised. I could not find a replacement remote and when I contacted Zinus directly, they told me that parts are not sold or available individually and that I would have to ship the entire bed back to them if I wanted a new remote control. To make matters worse, Zinus also says that unless I can prove that my remote is really lost or broken, I can’t even do that. So now here I am with a useless, several hundred dollar “adjustable” bed that my mom cannot use or sleep in anymore and must now purchase a new one(WHICH WILL NOT BE ZINUS) Customer service was unhelpful, condescending, and unprofessional. WARNING TO ALL. DO NOT BUY FROM ZINUS!
Desired outcome: Easy access to purchase replacement parts.
The complaint has been investigated and resolved to the customer’s satisfaction.
Broken delivery, unresolved
I purchased their 9inch metal frame king sized box spring a month ago and when it arrived the box was broken open and the frame pieces were bent out of shape and unusable. I have been in contact with Zinus CS since the day after my box spring arrived. All I wanted was to get a replacement because I paid so much money for this product.I have sent them proof of purchase after proof of purchase and they are still refusing to send a replacement box spring saying that Im not sending them the right information. I am incredibly angry to know that I have wasted $160 on something I NEED and the company wont even help me with their broken product.I wouldnt recommend this company to my worst enemy. Huge waste of time and money. Just buy the same thing but the amazon brand. Its the same price and theyll probably actually help you if it comes in broken.
Desired outcome: Replace damaged box spring quickly.
Is Zinus legit?
Zinus earns a trustworthiness rating of 87%
Highly reliable. Use their services with confidence, yet trust but verify.
Zinus.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Zinus.com you are considering visiting, which is associated with Zinus, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Zinus website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Zinus.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Zinus protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Zinus. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Zinus complaint handling
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Zinus contacts
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Zinus phone numbers+1 (800) 613-1225+1 (800) 613-1225Click up if you have successfully reached Zinus by calling +1 (800) 613-1225 phone number 0 0 users reported that they have successfully reached Zinus by calling +1 (800) 613-1225 phone number Click down if you have UNsuccessfully reached Zinus by calling +1 (800) 613-1225 phone number 0 0 users reported that they have UNsuccessfully reached Zinus by calling +1 (800) 613-1225 phone number
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Zinus social media
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