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Rehlat
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Rehlat
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309 complaints
187 resolved 122 unresolved
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M
3:22 pm
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Rehlat - Refund

CP for 1901077 AE / 05 Apr 2022/ Indigo

I booked ticket on 29-03-2022, but Rehlat not send the air ticket to me after 2 hours they told fare increase you have to pay AED 100.00 more which i refuse to pay and told them canceled the booking and give me full refund

. Same day i got email from Rehlat within 20 working days you will get full refund, Now more than 49 days I didn't get my full refund AED. 589.00 Im sending so many emails to them but no one responded. I called them so many times

but no use. Please process immediately my full refund immediately without any further delay.

Manohar Lal

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Update by Manohar Lal Rayat
May 21, 2022 10:13 am

Not yet received the refund from Rehlat or any email from them.

Update by Manohar Lal Rayat
May 20, 2022 8:11 am

Not received any refund or any email from Rehlat

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M
4:29 am
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Rehlat - Refund amount not yet received since feb 22

My name is Cevaram Abdul Muqthar Ahmed. On 17 Feb 22, I booked a flight ticket in Jordanian airlines from Jeddah to London online through Rehalat. Reservation number: ‎K5RGEB for traveling from Jeddah to London 03 March 22 and arrival on 18 March 22. I paid 2083.42 AED through my credit card. Same day 17 Feb 22, I received an email from Jordanian airline...

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Rehlat - Flight Got cancelled need refund from Rehlat

Dear Team,

I am Meer Shanawaz Ali,

I have booked my ticket on 30th March 2022 from Hyderabad to Kuwait with Booking I’d no :

1734214 with email I’d [email protected], mobile no 0096565878183 and Passenger name is Meer Shanawaz Ali & Samiya Jabbar

I have been asking refund from more than a month sent Many emails to [email protected]

And I have spoken many times with Rehlat customer care I get only one response you will receive an email within 24 hours from our finance department each and every time but their is no proper action taken.

I am tired of asking my money I trusted Rehlat that’s why I book my ticket.

Please help me to get my refund.

Thank you

Desired outcome: I need my refund as soon as possible

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N
5:10 am
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Rehlat - Refund Pending since 22 Months - Ref 635634

I had booked the ticket during the pandemic, the flight for cancelled and I been waiting for Refund of 108 KWD since July 2020. Addel Rehman D confirmed the cancellation and processing of refund to me on July 17 2020 (Screenshot below) and I have written to Rehlat support for more than 50 times claiming my refund after that. I have been following up for almost 2 years now and this is not expected from a company like Rehlat. Please refund the amount immediately. Let me know if you need any further details.

PS: If you do not refund the full amount of 108 KWD in the next few days, I will be compelled to file a court case and complain in the consumer forum. I have all the required evidence of all mails sent by Rehlat.

Desired outcome: Please refund the amount

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Rehlat - Ticket refund

I booked DUBAI to mumbai return ticket in their app, after the payment was done I receive a message that your ok’ing is unsuccessful please contact customer care, when I contacted them they told me your booking is on hold we will do it asap, after 8 hours I received a email that they’ll ticket prices got higher, I have to pay 320 aed more. And when I requested for refund, it’s been more than 20 days I haven’t got my refund. And when ever I call customer care they talk rudely and they just say that we will escalate it to our concerned team you will received response within 24 hours but I don’t receive any response. Please help

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Update by [email protected]
May 09, 2022 3:02 am

my booking id is 1914212, and I have mailed you 1000 tikes but I just get the ticket no and nothing else...

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H
7:33 am
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Rehlat - Cancellation or modification

Firstly my ticket I'd is 1905180 my name is Ahmed ElSayed mahmoud.. I didn't see before if I want to cancel or modify flight I cannot take any of money I paid.. How come you right refundable then.. I want a quick reply on this problem

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9:27 pm
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Rehlat - Failure to provide the service

Hello I have two complaints in one day: 1- I booked a hotel through the rehlat website, and due to compelling circumstances, I requested to cancel the reservation or amend it to be on May 2-6, 2022 instead of June 2-6 AD, so I was informed of the refusal, although there was still a month left to the booking date. Why was there no time allowed for...

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T
9:58 am
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Rehlat - Refund of my ticket money

FALSE COMPANY

Rehlat

Tue, Sep 28, 2021, 10:33 AM

to me

Dear Guest,

Pleased to inform you that you will get notified once your refund amount gets credited to your account as our finance team is working on all pending refunds.

Thanks & Regards'

Your Logo Facebook Twitter Instagram

Dubai I Kuwait I Saudi Arabia I India I Egypt

Kuwait: +965 22261501

Saudi Arabia: +966 920033029

Egypt: +20 233473100

UAE: +971 42431343

Email ID: [email protected]

On Tue, 28 Sep at 11:41 AM , Mohammed Taqui wrote:

its more than 4 months no refund , very bad service .

On Thu, Aug 12, 2021 at 1:11 AM Rehlat wrote:

Dear Guest,

Thank you for contacting the Rehlat Support team.

As per your request, we have canceled your ticket and processed it for the refund. The refund amount of SAR 299.00 will be processed within 60 working days & credited to your bank account within an additional 3-4 days depending on your local bank.

In case of any delay please send us an email for immediate action.

Please feel free to reach us for further assistance.

Thanks & Regards'

Irfan

Your Logo Facebook Twitter Instagram

Dubai I Kuwait I Saudi Arabia I India I Egypt

Kuwait: +965 22261501

Saudi Arabia: +966 920033029

Egypt: +20 233473100

UAE: +971 42431343

Email ID: [email protected]

We are also available on Facebook Chatbot!

Now get most of your generic queries answered by our Rehlat virtual agent instantly just by chatting with us!

Baggage info I Booking details I Booking Status I Refund Status I Ticket policies

Click here (for a demo video)

image

On Thu, 12 Aug at 1:24 PM , Rehlat wrote:

Dear Guest,

We have noted your request. We will update you once we process your refund.

Thanks & Regards'

Irfan

Your Logo Facebook Twitter Instagram

Dubai I Kuwait I Saudi Arabia I India I Egypt

Kuwait: +965 22261501

Saudi Arabia: +966 920033029

Egypt: +20 233473100

UAE: +971 42431343

Email ID: [email protected]

We are also available on Facebook Chatbot!

Now get most of your generic queries answered by our Rehlat virtual agent instantly just by chatting with us!

Baggage info I Booking details I Booking Status I Refund Status I Ticket policies

Click here (for a demo video)

image

On Thu, 12 Aug at 10:57 AM , Mohammed Taqui wrote:

Yes please do

How would you rate your overall satisfaction for the resolution provided by us?

Extremely satisfied

Neither satisfied nor dissatisfied

Extremely dissatisfied

--

Regards

Mohammed Taqui

+966 540714564

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M
5:06 am
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Rehlat - Amount deducted incorrectly from my credit card

Hello,

My booking id 1909335, when I was booking the flight ticket the total amount was showing 8283 AED only. However, I came to know through my credit card statement is that, 8625 AED deducted. In this regard, I have sent many email to Rehlat. Till now I dint get any response from Rehlat. In the meantime, I had a call with banker, they said few % of transaction charges are deducted due to the foreign money transfer which is really surprising to me. I have attached their response in my email as well. I need a proper response. It is a hard earned money which I dont like to loose this way. Please respond to me as soon as possible.

Desired outcome: Need proper response and the extra deducted money refund

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N
3:10 pm

Rehlat - Hotel refund

I have cancelled my hotel booking before deadline and yet it stilll shows on the app that is 0 amount to be refunded (I am not sure if its app fault)

I have sent emails and the reply was very slow though im in need of the refund and I am still waiting about my refund condition since yesterdy night

Edit : I have requested the refund since 23 / Apr as shown in the screen shots

As usual , they reply that they will response in 48h ... yet no response ( all attached in screenshot)

This company is So Fake and user Unfriendly Take care !

Desired outcome: To refund

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A
10:18 am
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Rehlat - BID 337610 no refund since more than 155 days

Have raised the request since January 1st, flights cancelled by airline.

60 working days + 2 weeks processing time ended. And now finance time is not processing the refund.

Rahlat booking ID 337610

Refund request number 922902

Extremely disrespectful call center representatives insulting as if I am asking for charity!

Awful awful awful experience

Desired outcome: Need my refund!!!

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Rehlat - Refund not received since October 2021

I had booked ticket from Dubai to Kandla at the price shown on website. But Rehlat could not book ticket as price increased by that time. I was offered to book ticket at higher price or ask for refund.

I opted for refund which I should have got by November 2021 but till today I.e 13/4/2022 not received. Status shows refund under process. Have written several emails, spoken on help number but always getting same answer that finance department will send status by end of the day or within 48 hours but sorry to say in last 6 months not a single email has been received. I am senior citizen and it is hard earned money and I just like begging for my own money.

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Update by Nitin Hiranandani
Apr 27, 2022 8:40 am

Thanks. It has been added to my wallet. Subsequently I received a call from you. It has been requested to provide refund in to my account. The relevant online refund form has been filled giving the account details. Awaiting refund in to my account. Thanks and Kind Regards.

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G
8:28 am
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Rehlat - Refund

Booking ID: 1867197 ticket is cancelled the booking from airlines end and the initiated the refund on January-03, 2022 still i am not getting from rehlat side, regarding this refund issue i spoke to customer service agents still the problem is not solved and i will attached the refund proof getting from the airlines please do me favor for this

Desired outcome: Please refund the amount asap

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M
2:00 pm
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Rehlat - Refund for flight cancellation

50-60 working days for refund, that too after following up for a month.

My flight Booking ID 1883645, I dont recommend to use rehlat services. I got on email that the team need 50-60 working days to process refund, that too after following up for almost a month.

There should be ZERO rating option for such companies.

Desired outcome: As per rehlat website, 48hrs to process but on email received from customer care, it says 50-60 working days.

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4:43 am
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Rehlat - Regarding delay in processing refund for flight cancellation and giving false statements everytime

I have raise the refund request for flight cancellation with booking ID - 2403630 and provided the accounts details to receive the refund since refund to original mode of payment (which is CC) got failed as confirmed by Rehlat team.

It's been more than 2 years now that I have been following up with customer care team and I have been told that "I will get a response within 24 hours sometimes 48 hours" but till now there is no updates on the refund claim.

Everytime Rehlat customert care team is giving false statements that Finance team will check and revert on this but till no one turned back.

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9:48 am
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Rehlat - Refund

Booking id: 1867197 airlines cancelled the ticket through airlines side and they initiated the refund on 3rd of january 2022 and I attached the refund confirmation copy below, still I didnt get the refund from rehlat side regarding this issue I speak with customer several time, I want to know when can I get the refund

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M
8:47 am
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Rehlat - Cancelled Ticket refund delay more than 6 months

Hi Rehlat,

I am awaiting for refund more than 6 months.

This is showing that rehlat is reluctant to refund my money to bank account and no response from finance department or poor response from customer care team. I had called numerous request as follow up for refund.

None of the team is ready to resolve this issue.

It is showing that poor customer experience and reluctance to credit money back to me.

Do I need to proceed for legal proceedings to get the money back and having all call recording which I spoke with customer care.

Thanks

Murugan

+971521123221

Desired outcome: No response from finance department and customer care and lost opinion and poor customer experience about rehlat, dipping reputation

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A
7:08 am
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Rehlat - Refund not received even after 1 and half year follow up

I had flight ticket booked from Rehlat on 23 july 2020 Oman air.

And fight get canceled due to covid and requested for refund and agreed with in 2 month will be process,but till now didnt get refund.

Whenever calling customer care executive says with in 48 hours will respond but till now didnt get any feed back.

As checked with Oman air,they says need to give refund request from the travel company side,then only then can proceed refund

Keep Call and mails doing since 1 and half year,even not get proper responds.

Really getting annoyed

Refund about about 1700 AED

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L
8:38 am
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Rehlat - Refund money

We Booked ticket 21 January 2022,The ticket we did not get due to technical Error.But Money was charged receipt is attached.we talk with fly Dubai we talk with tap payment system.the only money is taken by REHLAT company.i have bank statement & proof of receipt is attached I was charged. It's already been long time I am emailing a lot. But I did not get my money back. Please assist me to resolve this asap.

Venera

0529688892

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5:12 am
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Rehlat - Request refund to rehlat company after cancel flight due to covid 19 but they didn't reply what is the status..

Kindly refund below mention rehlat id passenger name with airline pnr

1 1720565 uhd79p mr santosh kuamr sah

2 1736480 pf1h4v ram kailash sharma

3 1735020 zq99sh santosh sharma

4 1737550 ujd95j mukesh yadav

5 1737563 ln5j2k ranjit kumar paswan

6 1737570 xgcisv rudal bin

7 1737578 ckn6wt mukesh singh

8 1644533 qmm2tj hafiz muhhamad

Desired outcome: Here sending ticket photo for you for reference,so kindly request you to solve refund issue as soon as possible.

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Update by Rabindra Sharma
Mar 30, 2022 8:35 am

I got refund on 30-03-2022. Thank you very much to complaint board resolving.

Resolved

I got refund on 30-03-2022. Thank you very much to complaint board resolving.

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+965 22 063 052 +20 224 134 504 More phone numbers

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