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Gandour / difference of baggage mentioned in ticket and airport

1 21493, Saudi Arabia
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As mentioned in ticket 40 Kg + 40 Kg.

In the airport JEDDAH they refused to consider baggage what is mention in the ticket, they say its 40 Kg + 20 KG.

So whatever information is on ticket is for fooling us while booking??
How anyone can trust this information on ticket???
And how can there be difference??? its total mess..

Whenever we traveled it is 40+40 then why this time it is 40+20.
Also the staff are so unprofessional they are shouting at me as tho I am beggar... or thief... instead of finding solution for the difference...
How do I send the balance 20Kg??? if 0.5kg is excess you people charge excess baggage now I expect you to pay me foe 20 kg which was not accepted...

I strongly recommend to training your staff they are not fit to be in this industry with such behavior.. or I thing we have to book in other airlines for all employees of GANDOUR & stop traveling with this airlines.

Dec 7, 2017

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