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Sears Complaints & Reviews

Sears Home Service — Kenmore Elite Washing Machine

The drain pump on my $1000 washing machine went out after not quite 2 years. It is covered by the Sears Home Repair warranty plan. The repair tech was on time and veferified that...

Online Shopping  · Feb 19, 2020

Sears — warranty protection agreement for my cook top

I purchased complete protection agreement for my Kenmore Elite Introduction electronic cooktop. My cooktop not working back in Dec. 11, 2019, I called and scheduled for the...

Online Shopping  · Feb 17, 2020

Sears — home warranty program, contract no. [protected]

Date of incident: 2/12/20 Description: After upgrading my appliance plan to whole house coverage I was immediately contacted again by the representative (David), who asked me to...

Online Shopping  · Feb 12, 2020

Sears — need to cancel recurring order

I signed up at a Sears retail store, four years ago, for an auto delivery refrigerator water filter to be delivered every 6 months. I do not need it any longer but Sears is out of...

Dallas Online Shopping  · Feb 12, 2020

Sears — my washing machine

I called Sears to come to my house to service my washing machine. It wasn't turning on, and we needed help getting it fixed. I thought that by going through Sears where I bought...

Online Shopping  · Jan 30, 2020

Sears System Home Warranty — system home warranty

I called Sears about the water leaking from my jetted steam bath into the basement on October 21, 2019. They sent out Seibold plumbing. The boss told me I had to order a drain...

Home Insurance / Warranty  · Jan 25, 2020

Sears — no product/no refund

I placed an order for a refrigerator on December 7, 2019. The refrigerator delivery date was set for Dec 26, 2019. The refrigerator was never delivered. I began calling Sears home...

Online Shopping  · Jan 16, 2020

Sears — master protection agreement

Found out last year that we did not pay the bill. Sears refused to renew even if backdated premiums paid. Fair enough I thought. Presumed a misunderstanding at home and although...

Online Shopping  · Jan 14, 2020

Sears — kenmore elite refrigerator

46 KENMORE ELITE REFRIGERATOR KEEPS BREAKING OVER AND OVER AND OVER AGAIN. CUSTOMER SERVICE IS DESIGNED TO BRUSH CUSTOMERS OFF! September of 2019 our new refrigerator was 50 degree...

Online Shopping  · Jan 11, 2020

Sears — order #[protected]

46 On November 19th, I ordered a gift for my grandson which turned out to be the wrong model. This was pointed out immediately by my grandson and the item was never opened. I...

Hoffman Estates Online Shopping  · Jan 08, 2020

Sears Brands — kenmore electric slide in range

595154 We purchased a Kenmore slide in electric stove - within 6 months of using the paint peeled off of the face where the controls are located. I am a very clean person, I dont use...

Online Shopping  · Jan 02, 2020

Sears — kenmore elite refrigerator

First service call on refrigerator not working was Dec. 16, 2019. repairman checked temp in refrigerator and said it was ok. refrigerator still did not cool. called back that same...

Online Shopping  · Dec 31, 2019

Sears Brands — kenmore elite 106.[protected]

The unit quit cooling less than one year of ownership and was repaired under warranty (after 10 days) the ice maker quit a few months later, after warrany expired. Just found out...

Online Shopping  · Dec 31, 2019

Sears Brands — repair protection agreement is worthless

I have had an ongoing issue with Sears Home Services failure to live up to their obligations regarding a "Repair Protection Agreement that they sold us in March of 2019. The...

Online Shopping  · Dec 18, 2019

Sears Brands — sent wrong part, will not fit. please send me a prepaid return label and refund to my credit card

One brush assembly was received and I asked tor 2. The product sent was wrong for my saw. The brush assembly is too small to fit the holder. I would like a prepaid return and...

Online Shopping  · Dec 15, 2019

Sears Brands — refrigerator odor

We purchased a freezer on the bottom, two door Kenmore Elite fridge about a year ago, and for the last month, there has been a terrible odor coming from it. The smell burns my...

Online Shopping  · Dec 15, 2019

Sears Brands — kenmore freezer model 253

$600 freezer out of warranty after 1 year. Bought a Kenmore model 253 freezer. It ran perfectly well for 12 months. 14th month started getting warm. Call for repair technician...

1 comments Online Shopping  · Dec 13, 2019

Sears Brands — kayak

i ordered a kayak from sears online on 2019 and the kayak was to be shipped to the sears hometown store in niceville florida. the online order status changed from "processing" to...

Online Shopping  · Dec 13, 2019

Sears Master Protection Agreement — refrigerator repair

I called to schedule an appointment for my freezer that has thawed my food. After 3 calls i was scheduled for an appointment on [protected]. I called on 126! I was told they would...

Online Shopping  · Dec 07, 2019

Sears Service — jenn-air oven

Our oven stoped working 2 weeks before Thanksgiving. We had no stove and oven for Thanksgiving. The parts came in, and then did not work. The mother board was bad, then removed...

1 comments Online Shopping  · Dec 06, 2019

Sears Brands — kenmore elite 3 door fridge - faulty lights & circuit board

595154 The unit in question was part of a home purchase in August 2018. The light cover at that time was melted and wouldn't stay in place. We thought nothing of it at the time and left...

Online Shopping  · Dec 04, 2019

Sears Brands — maytag dishwasher

Don't waster time taking out an extended warranty on any appliance from Sears, because they find reasons to NOT cover the appliance they have you paying for. Purchased appliance...

Online Shopping  · Dec 02, 2019

Sears Brands — kenmore elite refrigerator model #795.74093.410

We bought our refrigerator about 5 years ago and just like the hundreds of comments, we have a dead animal smell inside the refrigerator compartment that has been there for...

Online Shopping  · Nov 29, 2019

Sears Brands — overcharged quoted price on chat

Purchased a fridge from Sears on Chat because they promised to give me a better price than what I found online. After looking at my email and confirmation I noticed that they...

Online Shopping  · Nov 26, 2019

Sears Brands — sears home service

My Kitchenaid refrigerator had frost build up. Submitted a service request to American Home Shield, who dispatched a Sears Home Service technician for the initial visit on...

Online Shopping  · Nov 05, 2019

Sears Brands — kenmore elite refrigerator 795.71323.411

Purchase this Kenmore Elite Refrigerator in 2015 and the condensor and another part are broken. Only had the refrigerator 4 years. I had to throw out over 200.00 in food and Sear...

White Plains Online Shopping  · Nov 05, 2019

Sears Brands — problems with online orders

Sears used to be one of the most admired and profitable Fortune 500 companies. Sad to say they no longer deserve those accolades and based upon our recent experiences, I doubt...

Online Shopping  · Nov 04, 2019

Sears Brands — kenmore elite

Bought in 2013. I unloaded and turned down temp to 8 degrees, smell went away. Had technicians come and the removed ice build on bottom freezer, thought it was fixed. No, dead...

Online Shopping  · Oct 30, 2019

Sears Master Protection Plan — Kenmore stove instalation

This whole situation started from a master protection replacement stove that was suppose to be comparable to the one I bought from sears back in 2099 from September 22 2019 to...

Online Shopping  · Oct 27, 2019

Sears Brands — sears master protection plan

My 90 year old mother has had the Sears master Protection Plan for years. She needed her heat pump repaired which is covered under the plan. I took the day off to be there when...

Online Shopping  · Oct 25, 2019

Sears Brands — Kenmore elite refrigerator

On or around the beginning to the middle of september 2019 we started to notice that our fridge wasnt keeping things as cold as usual, the ice maker didnt work on a constant pace...

Derby Online Shopping  · Oct 25, 2019

Sears Brands — Kenmore elite refrigerator with sides

In September 2015, we purchased a Kenmore Elite Refrigerator with a Master Protection Agreement ([protected]). The first year the motor had to be replaced due to malfunction. The...

Online Shopping  · Oct 23, 2019

Sears Brands — kenmore elite refrigerator

Our refrigerator was purchase 15 months ago from Sears along with a Master Protection agreement. On October 3, 2019 -It stopped working and when I called to schedule an...

Online Shopping  · Oct 22, 2019

Sears Brands — kenmore elite refrigerator/freezer

RE: Complaint on Kenmore Elite Refrigerator: Phone Number: [protected] Name on Warranty: Tom Murray Email: [protected]@gmail.com Kenmore Elite Model number 795.72483.410 I...

Online Shopping  · Oct 22, 2019

Sears Brands — front load washing machine and technician breaking it.

"Buyer Beware!!" Anyone thinking about taking the Master Protection Plan that Sears offers with it appliances should Beware. Every appliance we have in our house is from Sears and...

Online Shopping  · Oct 20, 2019

Sears Brands — service or lack of

Had a dryer go out at a rental where a handicapped tenant lives. I took the back of the dryer apart and saw the starter switch was broken. Called Sears and scheduled appt for...

Hoffman Estates Online Shopping  · Oct 19, 2019

Sears Brands — shocks/struts lifetime warranty

Went to Sears Auto Center in West Covina today to replace the shocks on my S10 Blazer, 25 years after first purchasing them. I have lifetime warranty but when Daniel was preparing...

West Covina Online Shopping  · Oct 19, 2019

Sears Brands — sears protection plan

595154 Sears will not honor the extended warranty it sold me on my lawn tractor ! I had called them about my tractor seat being broken and they say it is not covered. The seat is cracked...

Online Shopping  · Oct 16, 2019

Sears Brands — kenmore refrigerator

We purchased our Refrigerator from Sears in August of 2018. I have always loved sears and refused to purchase appliance elsewhere... until now. In August 2019 we came home to find...

Online Shopping  · Oct 12, 2019

Sears Brands — bought craftsman riding lawn mower oct 2018

Craftsman riding lawn mower was used less then 10 months when while my husband was doing our lawn he allmost ran over me due to not being able to control machine as to direction...

Online Shopping  · Oct 10, 2019