The complaint has been investigated and
resolved to the customer's satisfaction
Worsham MarineBreach of Contract

We contracted with John Worsham of Worsham Marine Inc in Houston, to build a 400' retaining wall around our lake property. We chose him because of his BBB rating and recommendations. The total cost of the project was $40, 000, including $37, 000 to Worsham Marine, and $3, 000 for dirt work. The project was completed in November, 2010. Two months later, the wall started to collapse. John kept reassuring us that he would come out and fix it as soon as he was done with a large project. But in March, he quit taking our calls and would not return calls. I then spoke with the supplier of the materials, who recommended Worsham Marine to us. He called John and was told that the reason the wall was collapsing was "because we had deepened the channel" - nice excuse but not at all true! He also told the supplier he was no longer handling this project as he had turned it over to his insurance company. That seemed like a strange action, since he is not bonded by any insurance company! Needless to say, we have lost a significant amount of money, and now have a huge eyesore, that we will need to throw more money at, just to get back to start. We are senior citizens, and my husband is disabled, so it's not like we can spend more years in the workforce to make up for our bad judgement in hiring this company.

Breach of Contract


  • Pa
    Pam Cass Sep 06, 2011

    Update from BBB as of 9/6/11:
    Reason for Rating
    BBB rating is based on 16 factors. Get the details about the factors considered.

    Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

    This business is not currently rated. BBB has recently received one or more serious complaints against this business, and will issue a rating after it has fully evaluated them.
    The company did not respond to a request to mediate or arbitrate
    While this company is currently an Accredited Business of the Better Business Bureau, the company has not responded to a request for arbitration or mediation brought to its attention by the bureau. Accredited Business’s must respond to requests for arbitration and/or mediation to resolve complaints when requested. The Bureau has notified the company that its status at the BBB will be revoked if it does not respond to the arbitration/mediation request.

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