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1.3 3461 Reviews

KFC Complaints Summary

234 Resolved
3207 Unresolved
Our verdict: If considering services from KFC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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KFC reviews & complaints 3461

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2:41 am EST
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KFC - 20 dollar meal deal

Today I was ok my way home to wife and 4 kids.was talking with wife and she mentioned how muc she was craving some buiscuits from kfc.her and 2 of my kids will literally drive 15 minutes to the nearest mfd just to buy a box full of buiscuits. I went in first off felt rushed to order and when I did I purchased two of the $20 meals along with other thing...

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5:28 pm EST
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KFC Ontario Canada

I had went to KFC in Tillsonburg Ontario. When I had got home started to eat. My chicken burger was dry and over cooked. The 8 piece chicken I got the wife was cold inside. The only way this could of happened is it was cooked and put in to a fridge. Then put back into frier same as my burger I have being going there for over 30 years NOT NO MORE. I payed over $50 dollars for warmed up food NOT NO MORE.

Claimed loss: $50 plus dollar's

Desired outcome: I want my money back

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Update by Wray Smith
Feb 27, 2024 5:35 pm EST

The foo I got a KFC today Feb.27/2024 . It was not made fresh it was cooked and put into a fridge . And reheated . Chicken burger was over cooked and the 8 piece chicken was cold in side . Not if it was cooked by order it should not be ice cold inside. I give this 000000 stars .

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3:43 pm EST

KFC Product complaint

Hello sir/Madam,

I have really got a very bad incident from the kfc outlet at Mall of Qatar at 25/02/2024, around 9:00pm-9:30pm. I have ordered their dinner meal which says that which include 4pc chicken, french fries, bun,1 pepsi. But when we received the product we got 2pc chicken and 2 small piece chicken which was smaller than wings. We feel really uncomfortable because either they have to mention in the menu, it is 2 normal piece and 2 small piece, rather they have just mentioned 4pc, which normally we thought I was 4 normal piece. And we spoke to the manager for minutes and they wasn’t convinced and keep on telling it is 2small and 2big. We told that you have to mention and finally upon argument they exchange 1 small pc with 1 normal pc. and next small piece remains unchanged, which we found so unfair and no other customers should get a chance to witness it from a country like qatar. Hoping for a solution..

waiting for your reply [protected]@gmail.com

Claimed loss: TIME AND MONEY LOSS

Desired outcome: please refund

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Frenare
, US
Feb 25, 2024 7:38 pm EST

Please return the food to them for your refund. After all, this is a business, not a soup kitchen. If you get the return and keep the food, you are basically getting free food.

Is KFC legit?

Our verdict: Complaints Board's thorough examination reveals KFC as a legitimate entity with notable strengths. Despite a 6% resolution rate on customer complaints, which invites a closer look, KFC stands out for its commitment to quality and security. Clients considering KFC should delve into its customer service record to gauge compatibility with their expectations.

KFC earns 91% level of Trustworthiness

Perfect Trust Endorsement: KFC achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for KFC. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

KFC has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

KFC has claimed the domain name for kfc.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Kfc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows KFC website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

We looked up KFC and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While KFC has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 6% of 3441 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the kfc.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to KFC. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:33 pm EST
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KFC Service

I came in your store on the 23 feb about 4.30pm with all 12 of my family they all sat down to eat. I tride to get severd I was calling out to them they just ignord me. There was about 4 of them ignoring me I not very happy. So we went to mcdonalds. They ruined are night out. Its just a joke try to eat out and cant.

Thanks from mr m paisey my email is [protected]@gmail.com tell. [protected]

Claimed loss: fuel and my time

Desired outcome: would like you to sort out your staff

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8:11 am EST
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KFC my whole meal

on 2/23/2024 my wife and i visited restaurant #g135341 7900 brewwerton rd we ordered the six pc meal for 20.00 half original half extra crispy mac an cheese mash and gravy and coleslaw. the original was crisper than the extra crispy and dry if i didn't know better it was left over recooked from the night before.the slaw was just plain cabbage and horrible. the biscuit's were as hard as a rock also got your new smash bowl the chicken in that was little hard pieces the only good thing was my soda for 32.27 i would expect alot better i do have pic's of the food.i would have contacted the manager but i can only assume the gentleman that boxed our food was a manger because there were only 2 employees behind the counter

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1:10 pm EST
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KFC - Sexually explicit remarks and harassment

Culprits by the name. of Hairul & Saiful. I was dining at admiralty place outlet in Singapore. Somehow I was aggrieved and angered by the way a young female employee of KFC whom I guess is still a minor was sexually assaulted and exploit from the manner she walk or trying to perform her duties at the counter. Passing crude and evil remarks such as sexy...

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5:58 pm EST
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KFC Incorrect order

I went through the drive thru yesterday around 5:13pm, at the location on 502 S Alafaya Trail, Orlando, FL 32828. I ordered a mac and cheese bowl and a 12 piece family meal. The person who took my order asked if I wanted it how it came and proceeded to say with coleslaw and mashed potato's. I confirmed that was how I wanted it. I dropped off the order at home and proceeded to work. Little to my surprise, my child was unable to eat because there was no mac and cheese bowl placed in my order. There was also no coleslaw. Two sides of mashed potato's. Very disappointed.

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10:52 am EST

KFC Poor customer service

Ordered a 16 piece meal at kfc. At2402 calumet ave in Valparaiso in and my order was shorted the 8 biscuits and two large sides of coleslaw and corn

They were in a hurry and not paying attention to the order also the lady in front of me also got the wrong order and she was at the drive thru with me because the doors to the building were locked at 5:30 pm

Very poor showing for a kfc

Will be leaving a bad review on Facebook

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7:21 am EST
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KFC Service

Dear sir/madam/KFC team

Kindly find the complete attachment

Reason for sending the email is very sad.! 04.02.2024 Sunday we went to have food at KFC branch located in Barka, We ordered food and after 10 minutes the food arrived at our team table.But unfortunately We were half way through our food when the KFC staff switched off the lights and after that We asked them to turn on the lights and they misbehaved mindlessly and started their cleaning process.If we had known in advance that this is how the staff at Barka branch handle customers, we would never have come here.You need to take action against this and understand that this type of staff can destroy an enterprise. ASAP,..

Kind regards

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Aquib Khan
Feb 05, 2024 12:06 pm EST
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Same issue before i have experienced 2 days ago very bad staff behaviour

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Ahmad Ansari
Feb 05, 2024 12:18 pm EST
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Replying to comment of Aquib Khan

Very bad experience I also feels in this branch

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Andro Tech Gaming and Mobile Tips
Feb 05, 2024 11:54 am EST
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Yes it's True

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7:06 am EST

KFC Not happy with food ordered and received

Good day

I just bought lunch at your kfc Sanlam center branch in parow. I must admit I normally buy the bucket for 1 and ask for a leg/DRUMSTICK your staff already know me at the branch.

I must admit, I was very upset WHEN THE PIECE WAS NOT VERY NICE AND TOO BIG ABNORMALLY BIG.

I must say I am very disappointed.

Kind regards

Esme

[protected]

Claimed loss: R37.00

Desired outcome: Would like a refund I must ay I am a bit put off by kfc now.

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1:59 pm EST
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KFC KFC food delivery

I have ordered food from KFC app with order id: [protected] for Rs. 790 on 22.01.2024 at 10 p.m. I have not received the order nor nobody contacted me (Jagdale Avesa Thane store or the helpline no. +[protected]). It was a prepaid 0rder. Very worst experience.

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11:04 am EST
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KFC - Robertson KFC Western Cape

Good afternoon This afternoon I ordered 5 Twisters( 3 Sweet Chili and 2 regular), 2 Sprinkle Pops, 1Wrap, 1Milkshake and 1 Diet Coke around 16:14 Order 530 at Robertson KFC drive through. When I received the order the 2 regular Twisters and Wrap were missing. When I asked about it the lady was upset that I asked about it. She said I did not order it. I...

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8:16 pm EST

KFC Food mistakes

My husband drove to kfc on springs road in hickory north carolina. The order was a 2 peice white meat combo. With potatoes and gravy and an unsweet tea.

And a liver combo. He drives 7 miles home and when we opened the bag there was 2 pieces of dark meat and sweet tea. I then called talked to someone they said they would remake and it would be ready when my husband came back and told them my name. He drove back told them all the info they went in back and came out with a bag. He comes home and guess what? They sent us home 3 peices of dark meat. I called back and the guy that filled the order did not look for our remade meal. Now we have to go back tommorow and pick it up. They did not give us our first receipt back. Avis was the original cashier dont know anything beyond that phone number for kfc [protected]

Address 1900 12th ave ne

Hickory nc 28601

Claimed loss: drove total of 28 miles or more and did not get the order correct.id say at least wasted 25.00 on time and trouble

Desired outcome: Please refund our purchase price and time wasted when they couldnt get an order straight

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7:39 pm EST
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KFC Bad Attitude

This is about the Breman KFC restaurant. The 3:00 pm 01/02/2024 crew showed a parochial attitude when they saw me entering the facility. their laughter and exposure of bad dental structure put me off the place.

I hope they can be trained like Chick -fillet or QT workers.

This is a free evaluation so take it seriously.

Date of experience: January 02, 2024

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11:41 am EST
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KFC No Customer Service in Ruskin FL KFC

I went to my regular KFC in Ruskin FL to tell them about a problem the week prior when they gave me 2 thighs instead of the two breasts and sides I ordered. The manager told the assistant manager I was talking to that I needed to bring back the thighs. I had not even said I wanted a credit! A "We are sorry" would have been enough. After 11 years going to this store their customer service now sends me to Popeyes!

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Gerald KilIian
, US

No one is right, I am and they are wrong they made me so angry that I punched my granny in the face. She had me arrested and is pressing charges.

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1:29 pm EST
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KFC Failed to refund what they shorted us

I drove 15 minutes to pick up my KFC order that was pre-ordered. I came home and I was missing a seven dollar large coleslaw. I just want to get a refund on it. The store would not give it to me unless I drive another 30 minutes meaning 15 minutes each way that is unacceptable. In addition, the french fries were not complete Don’t know as you will see in the picture

Claimed loss: 8.00

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10:46 pm EST
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KFC Chicken parts

On 12-28-23 I went to the KFC at Macclenny, Florida at 6:41 pm.

All I wanted was 2 meals for my wife and I. I asked for 2-2 piece meals with a breast + wing in each meal.

I waited 30 minutes for the order to be filled. After I had waited 10 minutes, a lady said I'd have to wait 13 minutes. After waiting 15 minutes another lady said it will be ready in 4 minutes. Then another lady said 8 more minutes, etc.

I really didn't mind the time waited as much as I hated finding a thigh (which we don't eat) in our order when we asked for a breast and wing.

Finally, they told me they had no more wings, would I settle for some legs?

It seemed to me that in 30 minutes they could have fried 2 breasts + 2 wings with no problem.

It also seemed that they would know the difference in a thigh and a breast.

Thanks, Steve Hill ([protected]@aol.com)

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9:35 pm EST

KFC Order# 65537

The food we received was terrible. I ordered the pot pie combo and my friend ordered the spicy chicken sandwich and fries. Also ordered coleslaw and got mashed potatoes. The pie was so dry and old and the taste was awful. The chicken that was in it was so dry I couldn’t chew it with my denture. All in all the whole meal was as my grandchildren would say “GROSS”. I’m a ret Attorney from the state of Kansas and have never received food like this from a KFC there. I expect to be compensated. I can’t get anywhere with Door Dash, so I’m contacting you. After all it is your food that was disgusting not there’s. Thank you for your assistance in this matter. Christine Marquis

Desired outcome: Compensation for inedible food.

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9:40 am EST
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KFC KFC Sri Lanka is offering very bad service

Many customers in Srilanka has been affected by your franchisees in Srilanka as they have been offering very poor quality products. Recently there had been many issues where an offer on chicken bucket buy one get one free has been giving out rotten chicken. Please take this into consideration and provide a solution for this. If you have any concerns please reach out to srilankan media for further information.

Desired outcome: Better service

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1:09 pm EST
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KFC - Bree street manager jan phalafala and his staff tiny and mellisa

Iam really not impressed by the attitude given by the manager Jan Phalafala. I arrived around 18h10 to buy 6 plain pieces with assistance from a cashier by the name of Tiny. I ordered, she handed the speed point machine for me to insert my card and transaction went through on my phone. She took 3-4 mins waiting fir the receipt to print out. After few min...

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KFC Customer Reviews Overview

KFC, also known as Kentucky Fried Chicken, is a popular fast-food chain that specializes in fried chicken. The restaurant has received a significant number of reviews from customers, and the majority of them are positive.

One of the most significant positive points of KFC is the taste of their fried chicken. Customers have praised the restaurant for its delicious and crispy chicken, which is seasoned with a unique blend of herbs and spices. The restaurant also offers a variety of sides, including mashed potatoes, coleslaw, and biscuits, which have also received positive reviews.

Another positive point of KFC is its affordability. Customers have noted that the restaurant offers a good value for the price, with many menu items being reasonably priced. The restaurant also frequently offers deals and promotions, which customers appreciate.

KFC's customer service has also received positive reviews. Customers have noted that the staff is friendly and helpful, and that orders are typically prepared quickly and accurately. The restaurant's cleanliness and hygiene have also been praised by customers.

Overall, KFC has received mostly positive reviews from customers. The restaurant's delicious fried chicken, affordability, and excellent customer service are among its most significant strengths.

KFC In-depth Review

Menu Variety:

KFC offers a wide range of chicken options to cater to different preferences. From classic fried chicken to grilled and spicy options, there is something for everyone. Additionally, they also provide vegetarian and vegan alternatives, ensuring that all customers can enjoy a meal at KFC. The menu also includes a variety of side dishes and desserts to complement the main course.

Food Quality:

KFC prides itself on the freshness of its ingredients. The chicken is always cooked to perfection, with a delicious taste and flavor that keeps customers coming back for more. The quality of the side dishes, such as mashed potatoes and coleslaw, is also commendable, adding to the overall dining experience.

Service Efficiency:

KFC is known for its speedy service, ensuring that customers get their orders in a timely manner. The staff is trained to handle orders accurately, minimizing any mistakes or mix-ups. Moreover, the friendly and welcoming attitude of the staff adds to the positive experience at KFC.

Cleanliness and Hygiene:

The dining area at KFC is always kept clean and tidy, providing a pleasant environment for customers to enjoy their meals. The food preparation practices follow strict sanitary guidelines, ensuring the safety and hygiene of the food. The restrooms are well-maintained, reflecting the commitment to cleanliness.

Pricing and Value for Money:

KFC offers affordable menu items, making it accessible to a wide range of customers. The portion sizes are generous, providing value for money. Additionally, KFC frequently offers special offers and promotions, allowing customers to enjoy their favorite meals at discounted prices.

Accessibility:

KFC has numerous locations, making it convenient for customers to find a nearby restaurant. They also provide drive-thru and delivery options, ensuring that customers can enjoy their favorite KFC meals from the comfort of their homes. Furthermore, KFC accommodates individuals with disabilities, ensuring that everyone can have a seamless dining experience.

Customer Experience:

The overall satisfaction of customers at KFC is high. While there may be occasional waiting times during peak hours, the efficient service and delicious food make up for it. In the rare event of any complaints or issues, KFC handles them promptly and strives to resolve them to the customer's satisfaction.

Environmental Responsibility:

KFC is committed to sustainable sourcing of ingredients, ensuring that they are obtained responsibly and ethically. They also prioritize recycling and waste management practices, minimizing their environmental impact. Efforts to reduce their carbon footprint are evident in their operations, making KFC a responsible choice for environmentally conscious customers.

Online Presence:

KFC has a user-friendly website that provides all the necessary information about their menu, locations, and promotions. They also have a mobile app available for convenient ordering and tracking of deliveries. Online ordering and delivery options make it easy for customers to enjoy KFC's delicious food at their convenience.

Community Involvement:

KFC actively engages with the local community through sponsorships and partnerships with local organizations. They also contribute to charitable causes, supporting initiatives that make a positive impact. KFC's involvement in the community showcases their commitment to giving back and being a responsible corporate citizen.

How to file a complaint about KFC?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with KFC. Make it specific and clear, such as "Incorrect Order at KFC Downtown Branch" or "Poor Customer Service at KFC on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention the location and date of the incident, the nature of the problem (e.g., food quality, hygiene, customer service), and any specific details like order number or employee names if relevant. Describe any communication you've had with KFC staff and the outcome. If you attempted to resolve the issue, include those steps and KFC's response. Explain how this experience has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the attachments for your own security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any monetary loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution from KFC, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and to ensure all relevant details have been included. Check for spelling and grammar errors to make your complaint as professional and credible as possible.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any updates or responses to your complaint. You may receive feedback from KFC or from other users who have had similar experiences, which can be helpful in resolving your issue.

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KFC contacts

Phone numbers

+1 (800) 225-5532 +1 (949) 218-4453 More phone numbers

Website

www.kfc.com

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