SUBMIT A COMPLAINT

Dairy Queen Customer Service

1
Complaints707
Pending0
Resolved1

International Dairy Queen, Inc.

8331 Norman Center Drive
Minneapolis
Minnesota
United States - 55437

Customer Support Phone Numbers

1866 793 7582(Fan Relations Specialist) 4 8
+1 952 830 0200(USA & International) 78 34
+1 905 639 1492(Canada) 18 7
+973 17 253 032(Bahrain) 1 1
+855 23 883 488(Cambodia) 1 1
+62 216 313 309(Indonesia) 1 2
+962 65 800 222(Jordan) 1 2
+965 69 632 594(Kuwait) 1 1
+856 21 513 206(Laos) 2 1
+966 112 155 111(Saudi Arabia) 1 2
+84 838 206 525(Vietnam) 1 1
+855 23 426 752(Cambodia) 1 1
+62 216 313 425(Indonesia) 2 1
+966 112 154 080(Saudi Arabia) 1 1
Canada
1111 International Blvd, P.O. Box 430, Burlington, ON L7R 3Y3

Bahrain
Jawad House, PO Box: 430, 171 Shaikh Isa Avenue Manama. 

Cambodia
№ 27, Street 134, P.O. Box 55, Phnom Penh, Cambodia

Indonesia
Jalan K.H. Moch. Mansyur., Kompleks Ruko Jembatan Lima Indah № 15 A-6., Jakarta 10140, Indonesia

Jordan
Amman, Sweifiye Wakalat Street

Kuwait
5th Floor, Al Rashed Bldg, Fahad Al Salem St., Kuwait City
 
Philippines
16/F Aurora Tower, Araneta Center Quezon City, Metro Manila

Saudi Arabia
P.O.Box: 60258 Riyadh 11545 Kingdom of Saudi Arabia

Vietnam
5th Floor, Khanh Nguyen Building, 63 Pham Ngoc Thach St., Ward 6, District 3, HCMC
Plus

Dairy Queen Complaints & Reviews

Dairy Queen / manager

An
Apr 17, 2019

I have been going to the Cranford way location in Sherwood Park, Alberta every day and spending a lot of money. The service by a manager named Grace has been disgusting. She has called me a liar, rolled her eyes at me and I was followed after going through the drive through luckily I had...

Dairy Queen / kelsey collins

Ha
Apr 17, 2019

I have witnessed and have been told by countless people that the manager at the Dairy Queen in Robinson Illinois is horrible to her employees. There have been times where she was screaming at different employees in front of the counter and making them cry and not even having the decency to...

Dairy Queen / survey for free dilly bar/a manager

Pu
Apr 16, 2019

I have been spending 20-30$/day there and one thing I liked was doing the survey and getting a free dilly bar. I don't think it's fair to limit it to only 2/month, if I'm spending the money (and dq is not cheap) I should be able to get that little reward which literally costs them pennie...

Dairy Queen / service

St
Apr 16, 2019

We sat in line for over 30 minutes. Once we got to the speaker to order our food we sat at the speaker for another 10 minutes before we was allowed to order. At the window I aske the young lady to let the manager know that I was not happy about the wait she laughed in our face and shut the...

Dairy Queen / my burger got spit on

Di
Apr 14, 2019

An employee was having an affair at work with my girlfriend who was also an employee and once I confronted both of them later I was told by my girlfriend that she hoped I enjoyed my spit burger. I then confronted her Co worker/lover or whatever via messenger and she admitted everything. I...

Dairy Queen / receipt day - banana split

Ma
Apr 13, 2019

Hello I do not want to be petty. But I just my receipt from receipt day that was 4/5. I had also bought a banana split with my meal which the banana split was 1.99. Well I wanted everything that was on my receipt including the banana split. I was told I could not. On 4/5 I was told I would be...

Dairy Queen / moldy bun

Jo
Apr 9, 2019

My wife brought home a 1/4 pounder w/cheese. After a couple bites I noticed the bottom bun was MOLDY. Not Flour! GREEN MOLD! I had her return the item to the store for refund, and I pray she yelled loud enough for any customers present to hear. I will NEVER visit ANY Dairy Queen again, and...

Dairy Queen / ordered cake online and cake was not there!!!

Re
Apr 9, 2019

Dairy Queen® Cake Order Confirmation - 1131873 Customer: Rebecca Henry Customer Phone: 2566272904 Date: 2019-04-01 17:37:18.963 Order #: 1131873 Thank you for placing an order for a Dairy Queen® cake! The store will contact you with any questions or concerns regarding the cake order. The...

Dairy Queen / few products

Ja
Apr 7, 2019

So I walk in and order two orders off the soft pretzels she's says we are out of them. So I ordered the kc pulled pork meal she says oh we are out of the buns for that sandwich so I had to pick another bun. My girlfriend orders the cookie dough flurrie and didn't have any cookie...

Dairy Queen / peanut buster parfait

Ta
Apr 6, 2019

My daughter & I went to the Dairy Queen On Forrest Ave In Dover DE. We got home I let her have her ice cream, as she got to the bottom she handed me a screw that was in her ice cream (as shown in picture) So happy she didn't swallow it but this is very unacceptable. Can't begin to explain...

Dairy Queen / blizzards, sundaes

Da
Apr 5, 2019

My spouse and I have visited this location a number of times as it is next to our home. We have purchased a few blizzards that are consistently subpar with flavours blended only about 1/3 of the way through and the last 2/3 just plain ice cream. At first we attributed this to a one off a...

Dairy Queen / customer service

Al
Apr 5, 2019

Ordered food waited 15 minutes inside the store for a 4 piece chicken basket and a 6 piece chicken basket with a chocolate milkshake after the workers said they made the food and another worker took the order to another customer. Then the employees had multiple icecreams and shakes on the...

Dairy Queen / management

Al
Mar 3, 2019

They hired workers let start to work without done the training either whims. They removed the hours from the employee that they don't like especially the supervisor name Richard and the owner Scott agree with that even the 5hrs they taken from the employee had worked that hours and they...

Dairy Queen Grill and Chill / bacon cheese burger meal

Ra
Feb 24, 2019

Me and my wife was at newly opened DQ grill&chill for supper on 24th Feb 2019 around 6:00pm. We were sitting on table for supper and waitress came and brings some more people for same table and she never asked me about sharing table. It was highly unprofessional way to treat people...

Dairy Queen / bad behaviour of your staff

Sa
Feb 21, 2019

Dear Dairy Queen, Today morning I had visited your salmaniya branch at 6:45 since I had missed my bus and my friend was on her way to pick me up and asked me to wait at DQ since my house is very far. I had even ordered a blizzard. My friend ended up being late for 45 mins due to morning...

Dairy Queen / chicken strips and onion rings

Co
Feb 17, 2019

Ordered 2 x 6 piece strip baskets with onion rings to go and when we got home and opened the boxes we realized that they put the dirty nasty dipping sauce on our food inside the box. How many people have touched the dipping sauce packets with there dirty fingers that touched dirty money or...

Dairy Queen / incredibly slow but most importantly not cooking the products properly

As
Feb 11, 2019

I put my order in at 10:31pm - two cheeseburgers and by the time I getto the window and received the cheeseburgers it was 10:50pm = 19 minutes in a drive-through to get two cheeseburgers. I couldn't get out of the drive-through because of someone in front of me, had to turn the car off...

Dairy Queen / triple brownie “sundae”

Sa
Feb 7, 2019

I just tried to send you a complaint and I don't think it went. So I will do it again. My Triple Chocolate Brown was a farse. It was so small! The ice cream portion was the size of a walnut. I complained to the waitress who only smiled and moved on. $4.47 - please! Either change your...

Dairy Queen / cold food, abominable manager/store owner

Bi
Feb 6, 2019

I went in to Dairy Queen on 1/24/2019 at 2:36 pm an order the 3pc chicken lunch basket deal, I specifically nicely asked for my chicken tenders & french fries to be cooked freshly hot. When I got my food it was cold so I took it back & asked for a refund due to I was scared they would do...

Dairy Queen / dariy queen is sponsoring a cockfighting bloodsport, event at araneta center quezon city philippines

Tm
Jan 19, 2019

I will boycott Taco Bell, Dairy Queen, Pizza Hut and Snaxx, Ticketnet until you stop providing food for this event, because you are sponsoring animal abuse, gambling and Cockfighting Event held at: Araneta Center, Quezon City, Philippines between January 28th and February 6th 2019. If...

Dairy Queen / service at dairy queen - poplar level road, louisville ky

Ml
Jan 17, 2019

The service here is always extremely slow, and not due to lack of effort by staff, but simply poor management and the fact that the store is extremely understaffed. I walked in with no line in front of me just to wait 10 minutes to be asked for my order followed by another 10 minutes to...

Dairy Queen / I am an employee at the new dairy queen in kearney mo

Vi
Jan 8, 2019

I have a couple questions. There is one manager ( male) that I work with that touches my shoulder when asked to do something is that ok? Also before i started working there i got told that I'd be working from 8-2 and I have not. I only work for a couple hours and then they send me home. I...

Dairy Queen Canada / service complaint regarding filipina women.

Ro
Jan 6, 2019

I have sent in two different customer service complaints to DQ Canada. The location is in Saskatoon Saskatchewan on Primrose Drive. Both my concerns and complaints have gone without any response from the area manager and or store owner. I'm very upset regarding this issue. Both previou...

Dairy Queen / service

Gr
Dec 28, 2018

I was in tonight through dt and Iasked for the $7 meal. I had your emploee give me attitude then when I got to rhe wondow I decided to be a nice person. I gave her the coupon which was my receipt for a free sundea. I then watched your manager put a paper bag over her head carrying on with...

Dairy Queen / order was wrong.

Jo
Dec 23, 2018

Just before 7pm today 12/23/18 I went to your Dairy Queen on Main Street in Cedar City Utah. I ordered a #3 double cheeseburger combo with no pickles and no mustard along with a fish sandwhich and medium fries. When I got home and bit into my hamburger I could tell it had mustard on it. I...

Dairy Queen / your staff and service

Ri
Dec 11, 2018

I went to the dq on Main Street ordered a cheeseburger, when I bit into my cheeseburger there was a black hair in the middle of my burger .. when I called to speak to a manager all she had to say was "well we wear hair nets" or you can bring it back and fix it .. when I'm on my lunch break...

Dairy Queen / employees/ manager/ gm

Kw
Dec 7, 2018

Daniela the store manager at the Whittlesey rd in Columbus, Georgia has a very bad attitude. I will never go back or ever recommend this DQ to anyone! Get her out ASAP before she ruins the business! I over heard her complaining to other employees about one of the employees which is very unprofessional. This ship will sink if you keep her in the store!!

Dairy Queen / poor customer service

Ty
Nov 29, 2018

Thursday November 29, 2018 Today I, Tyler Wilson, experienced something very unacceptable and unwelcoming. I came to the fast food chain Dairy Queen and I wanted to order a water with my friends a group of 6. We sat at a nearby table to get our money correct and I was being stared at. We...

Dairy Queen / employees and atmosphere

Ms
Nov 24, 2018

The Dairy Queen closest to me is in the next town over Beattyville Ky 41311. The day time it's a different place calm and nice customer service. But late in the evening when my child is off from school it's like entering a night club of party zone. The music the employees are blaring over...

Dairy Queen / food quality

Ma
Nov 19, 2018

We are Dairy Queen 'regulars' - so know what to expect. The Dairy Queen in Penticton is under new management, and the quality has suffered a lot. We never get exactly what we order. The hamburger (usually ultimate or double cheese bacon) is usually missing the bacon. we get Moolattes - no...

Dairy Queen / owner/unhealthy work environment

Al
Nov 11, 2018

I was employed by this dairy queen franchise. The owner Allie Waller is paying her employee's with cash to avoid taxes. She claims that every employee has been either overpaid or underpaid, leaves out hours every pay period and when brought to her attention nothing is done about it...

Dairy Queen / drive thru

Le
Nov 6, 2018

My family went through the Drive thru after my daughters game in Mountain Grove. We had to wait at the speaker for close to 7 minutes before asking someone to take our order. There was no other cars in the drive thru at that time. We pulled up to the window and sat for close to 16 more...

Dairy Queen / carrollton dairy queen

La
Oct 31, 2018

I had my small dog in my hands while my grandma ordered her food and mine, I was tying to look at the menu on the wall to see what I wanted to tell my grandmother to get me. When I first walked in a worker said such a cute dog! I proceeded to figure out what I wanted and was told that dog...

Dairy Queen / waited 20 mins on food manager was rude

Mi
Oct 30, 2018

I never complain but tonight was crazy. I know they was busy but I waited 20 mins on my food and ask for a refund the girl on front went to get then manager and he came and acted rude about it but that wasn't the issue. The issue is I could smell alcohol coming off him strong when did...

Dairy Queen / chicken fingers

Go
Oct 28, 2018

I attended a DQ store in Davidson Saskatchewan last Thursday on my way from Regina to Saskatoon. I ordered the chicken fingers and was quite surprised to receive four rather small pieces. I often attend the DQ in Lawson Heights in Saskatoon and have always been impressed by both the...

Dairy Queen / does anyone actually care

Nt
Oct 25, 2018

I've contacted dq about 3 times for 3 different occasions the first time they sent me a 10$ gift card... to shut me up when I just wanted the manager to contact me, he never got around calling me. The second was because every time I go to the white rock location they always give me the...

Dairy Queen / food quality

So
Oct 25, 2018

I've spoken with a support team on the phone before but I've decided to try an online submission. The location of the DQ I'm reporting is Hopkins, MN. I have taken pictures if needed. The current issues: restaurant doesn't open on time, many times they are out of stock for blizzards of the...

Dairy Queen / 1/3 pound burger, extremely poor quality meat.

Wh
Oct 24, 2018

I visited the Dairy Queen at approximately 6:45 pm. located on rt 422 in Exeter, PA. I ordered the 1/3 pound burger combo and without exaggeration the burger was tasteless and disgustingly mushy. This meat has to be of the poorest quality. Extremely disappointing. I was not in a position...

Dairy Queen / service dairy queen augusta

Li
Oct 24, 2018

Ordered a large ice cream sundae. I waited patiently while 10 other s behind me got their order. Finally a worker with a raspy voice noticed that i had been there for quite a while. She asked what i ordered and i told her the cashier knew because she took my order. Cashier seemed confused...

Dairy Queen / customer service

Jl
Oct 23, 2018

The assistant manager (Leann) of this Dairy was quite rude to me as I took my order and then she randomly left to go to the back and came back screaming and saying course words in front of my 6 year old daughter, after all of that it took about 15 minutes just for them to bag my order...