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1.2 912 Reviews

Dairy Queen Complaints Summary

46 Resolved
865 Unresolved
Our verdict: If considering services from Dairy Queen with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Dairy Queen reviews & complaints 912

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2:00 pm EST
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Dairy Queen Hot dogs

I am complaining about your hot dogs did ya'll change brands because the ones you are using now look a lot smaller and taste different. Prefer the old hot dogs they fitted the bun better and tasted better and they didn't get lost in the bun.

I know prices go up and restaurants have to make changes but to keep your customers happy the extra price will keep the customers happy and coming back.

Desired outcome: Go back to original hot dogs you was using

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5:38 pm EST
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Dairy Queen My order/service received

Hello this is Chris Marsden and I recently ordered three meals via drive-thru at your Duncan, bc dairy Queen and I sat in line waiting for my order for over 20 minutes people behind me were getting served and the lady that was taking my order she was very rude. I'm dis satisfied and disappointed with the service I received. Please give me a call [protected] or [protected].

Desired outcome: Some sort of compansation would be appreciated ie:gift card

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4:05 pm EDT
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Dairy Queen No service from drive thru Manvel Texas

I drove up to the drive thru last night around 7:30 pm. No response, so I said Hello. Lady said I'll be with you in a minute. So. I wait another 5 minutes and said hello again. Same lady came back on and sais" I said I'll be with you in a few minutes. So, I left since I could not get service from your facility.

I will be sure to put this on social media, so we all can go somewhere else.

If your lady cannot handle drive thru business, then she shouldn't be on that register.

Desired outcome: Get somebody who knows how to handle their job and doesn't have a smart a** attitude.

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9:39 pm EDT
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Dairy Queen Love DQ and need one in my area!!

We were lucky enough to visit DQ in Sequim, WA and the service and food were

great! Not having one in our area we were so thrilled to be trying out all the flavors of blizzards., and your 7$ meal deal made my husband smile, and that's hard to do when we eat out! Are you expanding more stores into Massachusetts? We are in western mass, "The Berkshire's" and would love to see one out this way. We will be having a new mayor come January and I'm sure he'd love to invigorate our area, and a DQ would be just the thing to bring some joy to our population. Any information you may have would be appreciated. Sincerely, Lisa

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Update by Leeleewanna

Please open a store in western MA, "the berkshire's"

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11:54 pm EDT
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Dairy Queen Long wait cold food

I went to dairy queen in Alvarado TX on Wednesday September 6th around 10pm. I pulled up to the drive thru to order and I asked them before I ever ordered how long it would be to order a 4 pc steak finger combo because I did not have time to wait and if they would have said I had to wait at all I wouldn't have ordered anyways the girl said they already had some cooked and ready so I went ahead and ordered my 4 pc steak combo with a strawberry limeade. I pull up to the window they told me $12.11 was my total and I paid and then they asked me to pull forward to the stop sign and would bring my food right out. Well if they were already cooked and ready I didn't understand why I had to pull up at all, but I don't like confrontation or to be rude so I pull up. I end up waiting over 10mins for my food and I was still polite never said a word or complained to them. Well I work right across the street so a 45 second drive I get to work open my food and go to take a bite of a steak finger and it's cold and hard just not fresh at all disgusting actually and you would think since they made me wait 10 mins after already saying I wouldn't have to that my food would at least be hot and fresh. Yea it definitely was not my fries were Luke warm at best and I also added the taco for a dollar and it was pretty much just grease. The whole meal and experience was just poor. Definitely won't be going back

Desired outcome: I would like an apology at least a refund would be great but definitely not a remake. But at the least an apology

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10:42 pm EDT

Dairy Queen Flamethrower double meal

I gave the employee a 10.00 dollar bill for this meal and received 1.04 in change. Went and sat down at the only clean spot at a table I could find. The table and floors were fifthly. The meal came without delay. I could not believe the miniature hamburger crammed into a miniature box. Wasn't even very good. The fries were also small crammed into a miniature box. This was 9 dollar kiddy meal. I will never eat at dairy queen again unless I was just rescued from a deserted island and dairy queen was the only place within 50 miles to eat and drink. 6-7 years ago, you could get a nice meal at dairy queen.

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8:53 pm EDT
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Dairy Queen Very slow service time

July 27th, 2023 around 7:20 pm.

I went into the store and order a chicken wrap and small fry from the 2 for $6.00 menu and a small smartie brizzard. At the time there was only one person behind me. First they made the brizzard, which sat on the counter near me, then I waited for my meal. The fries appeared on the order shelf, then they were put into another order. Then the wrap was put there to wait for the complete order. In the meantime the blizzard is now melting on the counter, when I asked for a napkin I was told there is some on the side counter. Finally they gave me some to clean the mess on their counter. After inquiring why they would made the blizzard first when they were slow at filling the meal, I was told sorry. When I finally complained again that I now had a melted blizzard, a cold wrap and still no fries, they redid the wrap, finally filled the fries and then made another blizzard. NOTE it only took 35 minutes to finally get my order, since at least 4-5 customer had ordered and been served by then. Several customer congratulated me on being calm during this ordeal.

Desired outcome: I would appreciate a response to this complaint because I don't think any customer should be treated this way. You can email this to [protected]@gmail.com.

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11:10 am EDT
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Dairy Queen Manager

It was 8 am... you were closed... I have a serious problem with being around people and had bought a breakfast sandwich at Wendys across the street in Sherwood Park Alberta... I The parking lot is empty at that time of the morning so I was alone to my thoughts... I was not parked perfectly within the lines as who cares at that time of the morning... I watched this Blue SUV enter parking lot enter and drive to garbage area and open his tailgate and unload what must have been his personnel garbage into the bin... He then proceeded to come to the spot where I was and back in so close to me he almost hit my car... it bothered me enough I backed up out of his way so he could have the spot he obviously so desperately wanted... I was pissed but said nothing (unlike me)... he waved his arms in disgust that my parking was not up to his standard's in an otherwise empty parking lot... so although I frequent this establishment on a regular basis on way home from work, I will not take the chance of parking incorrectly again and hope your company will be ok with me sharing this mans rudeness with EVERYONE who will listen... what an [censored] he was to me... I like your products but not the people you hire... I will speak with my monet and my friends money as well... Wendys is a close alternative...

Desired outcome: Fire this [censored]

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9:27 pm EDT
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Dairy Queen Bad experience with Dairy Queen chicken strips

Dear Dairy Queen,

I am writing to express my slight disappointment with the quality of the chicken strips I received at one of your restaurants. The chicken strips tasted metallic, like metal. I don’t remember the date of my visit, but I do remember which restaurant I got it from. I was very unhappy with the quality of the food and would like to request a refund or compensation.

Thank you for your attention to this matter.

Desired outcome: I would just like them to be aware of this incident is all.

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6:14 pm EDT

Dairy Queen Customer service

Homeless have frequented the locations on Lynn Garden Drive in Kingsport TN for a while but lately it has gotten out of hand and the general manager does nothing. Regular customers are at the point of calling police themselves. Today a man was yelling and disturbing paying customers - nothing was done. Customers were leaving. Customers coming in were being harassed by this person - nothing was done. Another man was sleeping in the booth, fell alseep in his gravy! Come on! Protect your paying customers.

Desired outcome: Remove people who are harassing paying customers. Dairy Queen is not a homeless shelter.

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8:53 pm EDT
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Dairy Queen These ball players you use on commercials

How about you guys use the millions of dollars dairy queen pays some ball player and give it to your customers as cheaper prices those guys wouldnt be caught dead in a dairy queen and most people dont even know who they are so smarten up and take care of the people who float your company instead of some guy thats already rich jim hopkins hurricane wv [protected]@suddenlink.net

Desired outcome: use cartoons on commercials they are a lot cheaper than some ball player and give your loyal customers cheaper prices

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8:19 pm EDT
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Dairy Queen Employee/Service

The girl that was handing ice cream

Orders out at the Dairy Queen in Shelby NC . I waited for 30 minutes to get a blizzard and a cone the girl ask if I had gotten it I told her know and she said that’s not what you said. Argued with me ask me what was I going to do about it? I told her I will contact the manager and corporate. She said the manager is right over there . I said I won’t waste my time and contact corporate. She kept saying what are you going to do? What are you going to do? Ask her name someone said Riley or Kiley I do know she went on break at the busiest times. She was caring a light blue Nike bag her hair was ina ball on the top of her head. Tattoo on her right arm. Rude all together. I called the store ask for corporate number they hung up on me called back and they wouldn’t pick up. This was 4/16/2023 around 7:30 pm. I am livid something needs to get done or this place will lose more business. I will make sure something gets done.

Desired outcome: Employee be taken care of!

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9:29 pm EDT

Dairy Queen Orange Julius

Yes I have been complaining to this company for years about not having Orange Julius beverages in their restaurants and I would ike them to start selling them n their restaurants again.. They won't give me a reason why they don't ssell them anymore and I want to get one at a DQ restaurant again.. The location for the DQ is the corporate offices.. I would like to have the entire chain be revamped with locations everywhere and more treats and meals added to the menu..

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8:42 pm EDT
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Dairy Queen Rude workers

My girlfriend asked the worker if ordering a larger “lava” blizzard would also have an increased amount of “lava” inside the ice cream. The worker started shouting at her! It was almost humorous that someone could be like that. We assumed maybe the worker had mental problems and continued to place our order. I ordered a larger sized blizzard with lava, and what I got was almost no lava at all…. I couldn’t find it, and when I did — it was cold. It sounds funny to expect it to be hot when surrounded by ice cream, but I’ve ordered lava blizzards many times at a different Dairy Queen — the lava is actually still very warm.

Since this location cannot make a lava blizzard very well, I just asked to change to something more simple, but because the ice cream was disappointing. After that they got upset with me because I wasn’t satisfied…declined to make a new ice cream. So I just handed them the one they made and tried to convince my girlfriend that we should just leave…but then they rudely handed me a different blizzard.

Several weeks later I went back to this DQ and ordered my usual blizzard. Instead of greeting me and saying “Hi welcome to Dairy Queen” the workers says “Do not try to refund anything today” — this man was a higher ranking worker than the rude woman who shouted at my girlfriend weeks prior.

Desired outcome: Please fire the rude people from your store. They misrepresent your brand. I don’t want a refund in any way. Please also tell them about me. They will remember me.

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11:08 am EDT
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Dairy Queen Time management for custom cake

I am very disappointed with the DQ on 6214 199 St. In Edmonton. I called to see if they could do a custom picture for a slab cake for my father-in-laws 90th birthday. They told me I need to order 24 hours ahead of pickup. I arrived at the store and put in my order on Thursday April 6, 2023 to pickup on Saturday April 8, 2023. I was told it should be ready anytime after 10:00am. We spent $55 (prepaid) for the large slab cake. We arrived to pickup the cake Saturday morning at 11:55am and nothing was done. They had no idea what the order was under until I told them it was for a 90th birthday the next day, today April 9th. They told me it was not done because there was not a time for pickup on the order and the email with the picture and the name on the order were different (my husbands name Terry Rach, was on the email and my first name, Linda was on the order form). The email said Rach 90th birthday. Aside from this confusion the cake was not ready. We ended up waiting for 20 minutes for them to do the cake. While we were waiting we were offered a dilly bar which we said no to. Their time management and ensuring emails and orders are consistent for cake orders need to be improved. I was not impressed.

Thank you,

Linda Rach

[protected]@outlook.com

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7:04 pm EDT
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Dairy Queen Your "supposed" survey for a FREE DILLY BAR does NOT work.

I have been getting free dilly bars for a long time by doing the required survey.

Lately the brief survey link on the receipt does NOT work. I cannot find the form and when I finally do, it says it need 19 digits to work. My so called code is only 10 digits.

So, Where Do I Go to access the survey? And where is a 19 digit code to put in; my receipt has 10 digits.

Why is the incorect link on the receipts and What is the Correct Link to access the survey.

Natalie Karns

[protected]@cfl.rr.com

Desired outcome: Just to be able to enter the surveys like other people.

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8:34 pm EST

Dairy Queen Commercials…

Everyone needs to do like Oklahoma… If you’re in the United States and you can’t speak English, learn it …we live in the United States and I’m watching TV and fukking commercials came on in Spanish for Dairy Queen. You will not get my business anymore and I will be spreading this on social media, we speak English in the United States of America. Stop using political [censored] for your commercials.

Desired outcome: Stop with the spanish

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1:14 pm EST

Dairy Queen Not a complaint really but a suggestion

I'd like to see a new KETO approach to DQ's e.g., lettuce wrapped burgers (Like A&W's) not just a piece of lettuce thrown on a burger. Also perhaps using an extra patty as a bun (like a double down no bun). English Muffins could be (back bacon instead of a bun)? If possible, xanthium gum French fries? They look and taste like fries if appropriately salted. Almond or coconut almond flour coated onion rings. No sugar added ketchup. More diet drinks not just diet Coke/Pepsi. Keto ice-cream (made with real cream) and 75% chocolate drizzle with almond pieces, grilled chicken bites with low carb or no-carb dips. Would like to see DQs expand to the low carb folks not just salads. I'm trying to change my lifestyle and I need you to help me when I need to grab something that compliments my new lifestyle. Millions of people need this approach and I'd like to see DQ's surpass A&W. Thanks for your consideration!

Desired outcome: I'd like consideration and to see a change

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9:48 pm EST

Dairy Queen Chicken [protected]@ double cheeseburger

This is the 3rd time I've had issues and the first time complaining... The chicken bites had no breading at all and was naked chicken and quite honestly it was gross .. the cheeseburger wasn't cooked all way..

Top that off, it was a 45mimute drive from dairy queen in whiteland Indiana to Waldron Indiana where we became aware that the food was bad... I would be grateful if you all could do something bout it cause I feel like they just getting lazy in there too ..

Desired outcome: It's whatever you think is appropriate.. I'm a fair person...

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11:11 pm EST

Dairy Queen Incorrect change received.

I went to Dairy Queen 1465 E. Venice Ave. Venice FL 34292 at 10:09 pm Wednesday 2/22/23. I drove thru and ordered a small hot fudge sundae for $3.85. The change I received was short $10. I would like a refund.

I was reluctant to tender a $20 because it was a small purchase.

The cashier gave me the sundae and I gave her my $20 that was folded

in quarters. It was my only bill from a Wells Fargo ATM a block away. She unfolded it and gave me $6.15 in change. I told her the bill I gave her was a $20, not a $10. She asked me if she should balance the cash drawer and I said yes. She reported that she did it twice and said it balanced. I asked to speak to the manager. The cashier kept the receipt.

The manager said he understood the situation but when the cash drawer balanced, there was nothing I could do other than to file a complaint at corporate headquarters. He refused to refund my missing $10. He said there are cameras by the cashier for investigations. I live nearby and visit often. I am very disappointed that I was shorted $10. I would like a refund.

Desired outcome: I would like a $10 refund.

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Dairy Queen In-depth Review

Overall Rating: Dairy Queen is a fantastic place to satisfy your sweet tooth cravings. With a wide variety of delicious treats and a commitment to customer satisfaction, it's no wonder why this chain has become a favorite among dessert lovers.

Menu Variety and Quality: Dairy Queen offers a diverse menu that caters to all tastes. From their famous soft-serve ice cream to mouthwatering burgers and hot dogs, there is something for everyone. The quality of their ingredients is top-notch, ensuring a delightful dining experience.

Customer Service: The staff at Dairy Queen is friendly, attentive, and always ready to assist. They go above and beyond to ensure that customers are satisfied with their orders and provide a welcoming atmosphere for all.

Cleanliness and Ambiance: The cleanliness of Dairy Queen restaurants is impeccable. The dining areas are well-maintained, creating a pleasant and comfortable environment for customers to enjoy their meals.

Pricing and Value for Money: Dairy Queen offers reasonable prices for their menu items, providing excellent value for money. The portion sizes are generous, ensuring that customers leave feeling satisfied without breaking the bank.

Speed of Service: Dairy Queen is known for its quick service. Whether you're ordering at the counter or going through the drive-thru, you can expect your food to be prepared promptly without compromising on quality.

Special Offers and Promotions: Dairy Queen frequently offers special promotions and deals, allowing customers to enjoy their favorite treats at discounted prices. Keep an eye out for their limited-time offers to make the most of your visit.

Online Ordering and Delivery: Dairy Queen provides convenient online ordering options, making it easy to satisfy your cravings from the comfort of your own home. Their delivery service ensures that your food arrives fresh and in a timely manner.

Allergen Information and Dietary Options: Dairy Queen is committed to providing allergen information and catering to dietary restrictions. They offer a range of options for those with specific dietary needs, ensuring that everyone can enjoy their treats without worry.

Loyalty Program: Dairy Queen rewards its loyal customers through its loyalty program. By signing up, you can earn points with every purchase and enjoy exclusive perks and discounts.

Social Responsibility and Sustainability Efforts: Dairy Queen is dedicated to social responsibility and sustainability. They actively participate in community initiatives and strive to minimize their environmental impact through various sustainability efforts.

Accessibility and Parking: Dairy Queen locations are easily accessible, with ample parking available for customers. They prioritize providing a convenient and hassle-free experience for all visitors.

Location and Atmosphere: Dairy Queen restaurants are strategically located in various neighborhoods, making it convenient for customers to satisfy their cravings. The atmosphere is lively and family-friendly, creating a welcoming environment for all.

Mobile App and Technology Integration: Dairy Queen offers a user-friendly mobile app that allows customers to easily place orders, track their loyalty points, and stay updated on the latest promotions. Their seamless technology integration enhances the overall customer experience.

Additional Services or Amenities: In addition to their delicious menu, Dairy Queen offers additional services such as catering for special events and birthday party packages. These services add an extra touch of convenience and enjoyment for customers.

Overall Experience and Recommendation: Overall, Dairy Queen provides a delightful dining experience with its tasty treats, friendly staff, and commitment to customer satisfaction. Whether you're craving a sweet treat or a savory meal, Dairy Queen is a must-visit destination. Highly recommended for dessert lovers of all ages!

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Dairy Queen contacts

Phone numbers

1866 793 7582 +1 (952) 830-0200 More phone numbers

Website

www.dairyqueen.com

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