Surprice Car Rentals

The cheap price (5 euro/day) turned out to be too good to be true. They get their money anyway they can.

The employee who inspected our car when we returned looked and looked unitl he found a barely visible scratch. You know the kind; it will disappear with one swipe of a cloth with a little car polish.

AND FOR THIS THEY CHARGED US 202 EURO! Wouldn't even talk to us about it and treated us like trash at the counter.

We recommend Europcar. They told us they don't even look at surface scratches or dents that are less then 10 cm.

We rented a car at Belgrade airport. This was by far the WORST experience so far:

- They didn't provide all the services contracted online- we booked wifi and the child seat. They managed to find a seat at the end, but we had to take the car without wifi for the same price.

- Insurance that we booked was not valid for them, so they made the offer with their own insurance.

- And the worst thing is that they tried to SCAM US when we dropped off the car. They wanted to charge a parking fine, while the fault was made one day before we took the car. The guy at their desk refused to contact the parking service and acted rude, saying that we should contact them, it's not their business. When I said I don't have any phone credit left, and we are in a hurry to catch a plane, he said he can't lend me a phone by any means. After recharging at the gas station near by, I contacted the parking service that confirmed that the fault was made on a day before we took the car. After a parking service lady had confirmed that directly to the desk guy (I passed the phone to him), he didn't even apologize.

It is so said that services like this have a licence to operate. So, friendly advice, AVOID THIS AGENCY.

We rented a car from SurPrice on July 8 for a 1pm pick up in Naples Italy. The cost was $697.30 and was for a 7 day rental. Our flight got canceled and was delayed by 1 day so we called Chase Travel who we booked the car through and SurPrice would not change our reservation to July 9th even though we called once we knew we had the delay and it was well before the actual pick up time. They told us since we could not pick the car up at the scheduled date and time, that we were basically considered as a cancelation and they kept our money.

So this is a scam of a company, that will take your money even though you have no control over weather that can delay a flight. Stay far away from this company.

Booked a car from car rental company "Surprice", through "Cartrawler", to be picked up at Milan Malpensa airport for 284,49 euro, charged by Cartrawler from my credit card. Surprice was not able to process my credit card, so no rental car was delivered. They proposed a "solution" whereby I would use my debet card and pay an extra 800 euro (!) for "insurance". Of course I did not want this, so I was forced to take public transport in Italy and upon arrival rent another car, last-minute, from another company, for almost 600 euro. Cartrawler refuses to pay back my money "because there are abbreviations in the name on my credit card". Upon pick-up at Surprice however, I showed all required documents including valid ID, driver's license and credit card, and it was 100% clear that the credit card was mine and corresponded to the one used for the payment to Cartrawler. I am starting legal action now, but I still hope Cartrawler/Surprice will come forward and fully reimburse me.