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CertaPro Painters
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2.1 37 Complaints
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CertaPro Painters Complaints 37

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10:14 am EST
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CertaPro Painters Not finishing the job, and not communication when it will happen..

I signed up for services 3 months ago. They did the outside paint a few weeks later. Was told initially that it would be a few weeks to finish the concrete portion. About a month later the salesperson kept giving me the runaround. He finally quit, maybe he could not get the company to help me and others. The GM finally called me and reassured it would get done asap. I had one quick visit and was told they were behind schedule. Again, the GM said I was scheduled . The day when service would be finished, the excuse was the ONE piece of equipment needed was broken. I waited a week nothing happened. Ten 10 ago I texted the GM and told them I have what they need to get started they can borrow from me; he said great we will get you scheduled. Ever since NO communication, EXCEPT a sales call to solicit more work.

Claimed loss: Asked either for the work to be completed or a refund, have has neither.

Desired outcome: REFUND

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11:28 am EDT
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CertaPro Painters of Middletown & Kingston (NY) have been a nightmare for us. They are unprofessional, unreliable, hire subcontractors who are unable to communicate with the customer, were unqualified (1 out of the 4 people sent to paint the exterior of our home was a painter - an interior painter), and were unprepared - no power washer, ladders, nor paint...

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7:03 pm EDT
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CertaPro Painters Certapro pain job

We built a brand new nice home in a 55+ neighborhood in GoodyearAZ. We desired to paint the interior a color other than stark white. CertaPro put flyers in mailboxes, so we called for a quote. Chris Stilwell, Residential Sales Associate of CertaPro Painters of the West Valley, Phoenix area showed up. We told him exactly what was to be painted, and he gave us a quote. I expressed my concern about quality and cleanliness, asking specifically that they wash brushes outside and not in house. Chris assured me over and over that they were very careful and clean, using drop clothes, etc. We were not home when the job was to be done so as not to be overwhelmed by smell, so emailed specific instructions on where the crew could find entry key, etc. First day to start, crew said they couldn't find the key, so already a day delay, which messed up the plan to be gone while painting was to be done. Second day, they emailed they were done and sent invoice! We returned home to find they only painted 1/2 of required job. We were home now, so not ideal to finish job now. Called Chris and he said they'd come back to finish in a few days. Everything was filthy. Paint all over everything. Evidence they washed brushes in our bathtub! Crew (hired by CertaPro, but independent from CertaPro) didn't speak English and came back same day because they were already" in the neighborhood." Good for them, but not for us as moving van was moving our stuff that same day, too. They painted anyway without prior notice or permission for that day. Lots of chaos with movers moving our stuff and also painters painting.. Crew wore dirty big painters' boots with mud/dirt all over. Everything speckled w paint spray! They touched everything with dirty, painted hands.. marks on floor, dirt on carpet, appliances, towel bars, etc. Hard to see in pic's but there. I just had finished cleaning up their first mess! The disrespected our beautiful, brand-new house. We were missing some door stops they had removed.. had to purchase new ones. There still is paint on wall switches and plug-ins.. can't remove it. Evident they just wanted to finish fast and go home. They tried to turn AC up, so paint fingerprints all over face of thermostat. WOULD NEVER HIRE CERTAPRO PAINTERS AGAIN! Very disappointed in salesman, too. Emailed him but no reply second time.

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Is CertaPro Painters Legit?

CertaPro Painters earns a trustworthiness rating of 94%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds CertaPro Painters to be a trustworthy company. Although there's a 27% resolution rate for customer complaints, which deserves attention, CertaPro Painters is known for their high standards and safety. If you're thinking about dealing with CertaPro Painters, it's wise to check how they handle complaints.

We found clear and detailed contact information for CertaPro Painters. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of CertaPro Painters's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Certapro.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Certapro.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up CertaPro Painters and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with CertaPro Painters's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 27% of 0 complaints were resolved.
  • CertaPro Painters protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to CertaPro Painters. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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1:04 pm EDT
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CertaPro Painters Painting

I recently hired certa pro to paint my house to many miss understanding I called the sales manager no return my call only heard from the area manager that he will do another contract outlet contract doesn’t state that she shutter is going to be pain one size and no the other. They hire subcontractor who doesn’t nudes the customer a staging regency. I going to file a complaint with better business bureau . Now they want me to pay for the other site of the shutter why the shutter should be painted both sides.

Desired outcome: Need to have the job done

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10:26 am EDT
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CertaPro Painters Lack of professionalism

I lease one of the spaces in the PYRAMID PLACE in Indianapolis. The painters are taking a very long time and after watching I see why. Staring and talking to every woman they see. They break often and wreak of marijuana so operating machinery should be a definite no. I have witnessed a worker being berated and talked down to while there were customers coming and going. where is the professionalism? Lets get it together certapro

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7:15 pm EDT

CertaPro Painters Interior Painting

Horrible experience! Couldn't make my desired date, even though I paid two months in advance. Took 4 days to paint an empty 4 bedroom house, Interior only, no doors or ceiling and minus a few small rooms. Sloppy work, you can see he (one man crew) painted over socket covers. The person who showed up for the estimate/quote told me to go with higher quality and more expensive paint to avoid a second coat, but end up being charged double coat two walls and a room. This horrible experience cost me over 3.5K. I confronted Dudley, the painter about why it's taking so long to paint an empty 1600 SQ FT house, without painting doors, ceilings, most closets, and no exterior walls. Dudley replied with, ...[we only worked for 3-4 hours a day and were told by our boss that we had till Tuesday (4th day).] which was utterly false, I was assured that they could finish the job in 2 days. I also express my displeasure with how everything I discussed with Mike Dobbs during the quote, hasn't come to fruition, and Dudley completely separated himself from the company and said he was not part of CertaPro but was outsourced and he was an independent company based out of Florida. Dudley also offered to paint the based board, doors, and master room closet on the side for a discount, not through CertaPro. The offer was made less than 20 mins into the initial walk-thru. Full disclaimer, I paid him to do the baseboard, since Mike dropped it off the contract and I need it painted. Brendan Anderson, who seemed to be the boss, either didn't know how his crew is operating or he is completely complicit.

Because of the extreme time constraint, I was in, I stayed with the company and I'm writing this to ensure no one ends up like me or even comes in contact with these horrible people and their business practices.

Desired outcome: Portion of the money back

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12:55 pm EDT
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CertaPro Painters House Painting

Initially looked at 3 different house painters but was most impressed with the CertaPro salesperson. Every question I had for her was answered with "yes, absolutely" and "that's no problem at all". I say sales person because after the contract was signed I never saw or heard from her ever again. My start date was Sep-8-2021. My house is 3 different colors and I had the three different colors specifically spelled out in the contract. During the first week of painting I was notified that they had some extra effort locating one of the paints, it was ordered but wouldn't be arriving for 5-10 days. Why they waited until the weekend before the job started to try to procure the paints I don't know. There would potentially be a pause in my job by 1-2 weeks. There was a pause for one week until the paint arrived. Fine, the inconvenience wasn't too bad. Here's the kicker, when finished they sent me an "invoice" for 3K more than my signed contracted amount. When I explained the numbers were different than the signed contract amount they explained that I was being charged for the extra effort and inconvenience that they had to go through to find the delayed paint?!? No joking, I was the one who was inconvenienced by their incompetence and laziness of waiting until the last minute to get the supplies. They were charging me over 35K to paint my house, and on top of that they were trying to charge me more for their inconvenience!? Unreal?! I feel sorry for these people, but even sorrier for anyone who uses them in the future.

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12:07 pm EST
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CertaPro Painters painting services

Choose any company other than this one! They have no respect for your time, property, or a job well done. They borrowed items, broke them, and put them back without a word... killed hundreds of dollars worth of rare perennial plants... painted the whole house the wrong color, tried to rush and lie their way through the job, violating every requirement of the manufacturer of the product they used and telling us it was okay. I had to get the manufacturer involved. Parts of the house look horrible. They ruined outlets with careless power washing, and also didn't properly prepare many parts of the house for staining, leaving old stain in place. The competely forgot to remove or replace stain on part of the house, so it was a drastically different color with nine years of weathering, and they requested pay as if the job was done. They required multiple "safety stand downs" and meetings which cost us way too much time and money. They usually didn't come when promised and would show up on random weekend afternoons. I could elaborate forever. The owner was nice, and I think he tried to apologize, but it was not nearly enough to make up for the extreme inconvenience, property damage, and regret for hiring this company. The finished house does not make me very proud.

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11:47 am EST
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My grandfather hired them to paint our house and do a few other things. He was impressed originally with the people they sent out to assess and write the contract. That impression didn't last long. The people they sent out were outside contractors and far from professional which had the job been done up to par could have been overlooked. It was not though...

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4:48 pm EST

CertaPro Painters failure to perform

Sept 2017, Had them paint guest house nextdoor, sastisfied asked to paint my residence. Put on schedule weather permitting (Wisconsin). Could not do it, put on schedule for spring 2018, kept inquiring, had vines removed from walls in preparation, no show, promised to fit in late August. Weather uncooperative, asked again, first week of October. Today Nov 9 "sorry, we can't get it it this year". I'll find someone else next spring.

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3:12 pm EDT
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CertaPro Painters inside painting of home

Pls pls do not hire this company. They damaged front door and left white mark on my medium colored door. Also damaged front lock ! Left wall paint on the ceilings which is different color. Now we have to have ceilings painted. Horrible horrible company. Inexperienced "painters".
Agsin pls think really hard before u call this terrible company. Also look up the other complaints and lawsuits!

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7:23 pm EDT
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CertaPro Painters Camp Hill, PA Office (Glenn Pensyl - Franchise Owner)

Reference Glenn Pensyl - Camp Hill Office...

I was looking for shutter and dentil molding work so I reached out to Home Advisor and was connected with Glenn Pensyl. An appointment was made for Monday June 27th at 7:30am. I was called around 8:00am on Monday, saying that the paint crew was running behind and would be late. I then received another call around 10:30am saying they were in a crash and wouldn't be making it out that day. My wife had used a vacation day for this, but I understand things come up. The appointment was rescheduled for Tuesday, June 28th at 7:30am.

This time I used a vacation day from work. The crew was a no show/no call while I was sitting around waiting for them. I finally called them at 10:30am asking when they would be there. I was e-mailed by Glenn Pensyl, saying that the crew would not be out at all again, but he would "keep me advised on timing".

7 days went by without hearing anything from Glenn, even though I had e-mailed him twice and called him once. He finally replied on a Tuesday saying he could get me in by the end of the week. He didn't apologize for the lack of communication, or the fact that his crew didn't show up at all. I told him that I would like to talk about the final cost of the project now that we had to take 3 days off work, plus the no call/ no show. His only response was "I understand your viewpoint. Thank you for your feedback."

It's very apparent that he (as a direct reflection of Certapro) could care less about the lack of customer service. I would expect this kind of attitude from a small business, but certainly not from a franchise owner.

This was a simple fix - call me on Tuesday before 8:00am and ask to reschedule (which I would have been fine with), OR apologize for the lack of communication and make things right with the consumer. Those are standard business practices which Glenn Pensyl obviously didn't care about. I was treated like the absolute ### of the earth by Glenn Pensyl, and Certapro in general. I chose Certapro because of the company's history and from referrals, but it's clear that the Camp Hill office is an exception. Needless to say I'm looking elsewhere for my current and future painting needs.

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8:27 am EDT
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September, 2014 I noticed some of the siding boards along the chimney chase were rotted. I received several quotes from different painting companies in the area. The quotes included painting the house and replacing all siding with dry rot, and any structural framing boards that showed dry rot. Every company made sure that I understood that there would be an...

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7:21 am EDT
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I didn’t like how the company Certa Pro Painters. I bought new house and called to this company. I told them that I wanted to paint the whole house, as well as the shed in the garden. They told me the total sum for the work was about $2, 000 and they wanted to get additional money for the paint. The staff arrived and they started to work. But after couple...

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2:12 pm EST
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CertaPro Painters referral

Supplied referrals to certapro -they were to pay $ 100 if the paint job was done and either 25 or 50 if just an estimate .
This was 2 years ago .
I have been told 3 times it would be sent out then dead air.

Certapro- painted my house and said they would pay for referrals- They have not paid

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2:20 pm EDT
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Back in 2010 I hired CertaPro Painters to pressure wash and re-stain the exterior of my home and the surrounding decking. I obtained quotes from several different companies, but selected CertaPro because they were recommended by a plumber that I thought seemed honest, Mike Mackin of Mackin & Sons. Tracy Schlitzer was the CertaPro salesperson that came to my...

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CertaPro Painters Terrible Deal for the Actual Painting Contractor and the Homeowner

I post this to assist anyone considering hiring Certa Pro Painters to do work on your home. I have been an independent painting contractor for over 20 years, and recently I have been in discussions with a Certa Pro franchise owner who is trying to convince me that it is a good idea to go to work for him. This guy has no practical experience and does not know what he is talking about, he just has a fancy looking truck and franchise website support/programs to guide him through making his bid for particular projects and the pricing.

I will try to keep it simple in explaining why this is a bad deal all around. First, the franchise owner does nothing except get the jobs and then get another subcontractor to do all the work for them. For this he makes 53% of the total job cost, the subcontractor actually doing the work gets 47%. The subcontractor has to pay for all the materials, provide all the necessary licenses and insurance applicable, pay for travel costs, everything job related. In researching in whether I should even try to work for Certa Pro as a subcontractor, I looked at several potential projects which were already under contact to the local franchise owner - Their prices are about 25% higher than what I would charge, so price-wise it is not a good deal for the homeowner even without considering the quality of the subcontractor who will consider working for 47% of Certa Pros contract price.

Materials cost a subcontractor approx. 23-28% of the total job cost. Travel expenses can be prohibitive. Paying your insurance and workmans comp each year is another expense that is not accounted for. Bottom line is that no competent and completely legal subcontractor can work for Certa Pro, that is why the homeowner gets the shaft in the end. You are better off by finding a local competent painter by research thru the local paint stores and your friends experiences. The people who hire a Certa Pro franchisee will not be dealing with him whatsoever unless he is collecting your check. The only painters I know who work for Certa Pro are the types who have all their paperwork in order, and then they have a crew of mostly illegals doing all the work. That is the only way they can make any money in this deal.

If you hire a Certa Pro franchise owner to paint your house chances are very high that you will be paying a high premium for poor quality work. If you can understand the basic business mechanics of how this franchise is set up then it is easy to understand why the complaints you will read from other homeowners happen. The bottom line is the actual company doing your work will not be the guy who you negotiated the deal with, and he makes over half the money for not doing much more than looking fancy and talkiing slick and crunching numbers thru his computer programs to determine the price of the project.

Certa Pro franchise owners are not real painters, they just bought a franchise thinking they are going to make a bunch of money. The local Certa Pro guy in my area seems to be having a difficult time in actually finding people who will do the work - Unless you are a fly by night painter who hires illegals I cannot see how any legitimate subcontractor can do these type jobs professionally for 47% of the price. It just cant happen.

Please do your own thorough due diligence before hiring any painting company and ask alot of questions and make sure to use your common sense people.

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tophand
US
Apr 23, 2017 7:52 am EDT

Yes, all of the above comment is true.
It is a recipe for disaster all the way around.
They recently did a high profile client here in the Fredericksburg VA area and couldn't even get that right. Job was a boondoggle beginning to end, and I know this because they end up having to call other contractor's to clean the mess their subs made.
And one last word. ALL of their workers that I have seen on jobs are either one or all of the following: Unvetted, undocumented, unskilled, with NO DRUG SCREENING at all. So ask yourself this. Would I want someone like this INSIDE OF MY HOUSE and around my family?
Oh, and I forgot to mention, Certa-Pro will be charging you top dollar for the sloppy work and unvetted workers.
My advice? STAY AWAY!

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CertaPro Painters all

Looking for others in the area having issues with this company or it's owners. I am interested in a possible legal action against
them for their deceptive practices. Having been in construction for many years, I have never had such a bad experience.

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Joe Cline
Morganton, US
Feb 23, 2012 1:18 am EST
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Not only are they deceptive in their business dealings. People don't realize that the professionals working for this company are all related. Production manager (his son) Color Expert (His wife). They will lie and nothing is too far out for these clowns to lie about. I am in the process of putting together a website to showcase just how dishonest this company is. My goal is to see them out of business. You don't treat people the way they do. I can say from personal experience there is nothing professional about any of them. Not sure the painters he hires are even legal. He told me that he did not hire "white English speaking" people because they all had criminal records. I think it is because they would be able to understand what deceptive practices are going on with the jobs he takes. No one on my job could speak English.

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7:37 pm EST

CertaPro Painters Bad company

CertaPro Roanoke VA - This company called CertaPro Painters in Roanoke VA did a very bad job painting a house, they are very shabby and rude on the phone. There are many great painting contractors in Roanoke VA and CertaPro Roanoke VA is not one of them. It is my sole opinion that CertaPro is a bad company and needs to be more respectful of it's clients and the local community that supports them.

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7:51 pm EDT

CertaPro Painters Disappointed

Messy job. Had painters come in to paint master bath and bedroom and hallway/staircase. Besides missing some very obvious areas, when came back to "fix" created more issues. I was left with a very unprofessional job (paint in many areas on carpet, door hinges completely painted over, brush marks, fingerprint (paint) marks on ceiling, etc.). I will NOT be hiring this outfit for painting in the future.

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Skip Marsh
Coram, US
Oct 20, 2011 8:58 pm EDT

There are over 400 franchise locations in North America. Each owner tries to deliver exceptional quality and service to every customer, every day.
Anonymous postings without identifying the franchise provide a black eye to every franchise!
CertaPro Painters toll free number is [protected] if you need to speak to a representative to fix a problem IF your local franchise owner does not address your valid concerns.

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Overview of CertaPro Painters complaint handling

CertaPro Painters reviews first appeared on Complaints Board on Oct 9, 2008. The latest review Not finishing the job, and not communication when it will happen.. was posted on Nov 15, 2023. The latest complaint referral was resolved on Nov 09, 2014. CertaPro Painters has an average consumer rating of 2 stars from 37 reviews. CertaPro Painters has resolved 10 complaints.
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  1. CertaPro Painters Contacts

  2. CertaPro Painters phone numbers
    +1 (800) 689-7271
    +1 (800) 689-7271
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    +1 (800) 462-3782
    +1 (800) 462-3782
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  3. CertaPro Painters emails
  4. CertaPro Painters address
    150 Green Tree Road, Suite 1003, Oaks, Pennsylvania, 19456, United States
  5. CertaPro Painters social media
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    Jun 13, 2024

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