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2.2 763 Reviews

How responsive is HP's customer service?

233 Resolved
529 Unresolved
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HP reviews and complaints 763

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HP - HP Instant Ink Support - Don't buy any HP products.

Hands off HP Subscription ID: [protected] Case no. [protected] Printer: HP Envy Photo 7830 connected via WiFi Problem: My printer stopped starting up correctly even though I turned off the power several times (removed the cable completely from the printer and the wall outlet and waited a few minutes before plugging it back in). The power button (switching...

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6:13 am EST
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HP Repair

My PC would not work following a BIOS update. I arranged to have it repaired with HP UK as I had an extended warranty. This was on 12th October 2023, it was returned a few days later but not repaired. I contacted customer service again and they arranged to have it collected again for repair. After a few days it was returned but in a worse state than it had been sent as it would not even power on now! After contacting HP again I had to wait weeks before anyone would give me an update and they never contacted me despite me contacting them numerous times. Eventually they arranged to have the PC collected again for repair on 23rd November. It has been over 6 weeks now and still my computer has not been returned. There is no option to speak to anyone on the phone only on Whatsapp and the customer service is appalling. I contacted them again today and was told I would have to wait 72 hours for an update!

Desired outcome: My PC fully repaired and returned

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11:15 pm EST
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HP hp printer 4155e

I must be in Communist Country that this company can dictate what kind of printer Inc I can use and purchase or not. Overreach in every way possible. HP Printers are now dead to me. My printer is blocked from printing, because I wont use Hp INC...How dare this company interfere with my personal shopping and how I handle my business, my personal business. Again, this is not acceptable in a FREE country for FREE people.

Claimed loss: $100.00 need replace HP printer wiht another brand

Desired outcome: Refund

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Is HP legit?

Our verdict: Complaints Board's thorough examination reveals HP as a legitimate entity with notable strengths. Despite a 30% resolution rate on customer complaints, which invites a closer look, HP stands out for its commitment to quality and security. Clients considering HP should delve into its customer service record to gauge compatibility with their expectations.

HP earns 94% level of Trustworthiness

Perfect Trust Endorsement: HP achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for HP. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of HP's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Hp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Hp.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

HP as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up HP and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Hp.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with HP's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 30% of 1 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to HP. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:10 pm EST
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HP - HP Advisor pushed BIOS update

22Nov2023 HP Advisor advised me I needed to update my BIOS. I did so through the advisor program on computer. After update it informed me the security information (login) had been erased and I needed to reset the PIN. Clicked button and only options they give are to send a text message to my home phone that is a landline and doesn't receive texts or to use...

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11:40 am EDT
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HP - hp envy printer and forced usage of instant ink

I bought an hp envy printer not realizing that instaink was a program that basically controls your printer and when you dont refill your ink when hp wants u too they then freeze your printing abilities. I was not told about being able to use different ink when I purchased this printer nor did hp make that option known but they did force feed me all hp insta...

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11:53 am EDT
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HP - Repair service not fit for purpose!

I first arranged to have my PC repaired 2 weeks ago. It came back a few days later and had not been repaired the same issue remained. I spoke to agents via Whatsapp and they arranged to have it collected and repaired again. I just got the PC back and it is still not repaired, it does not even turn on now! How is this level of incompetence possible in such a...

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1:12 pm EDT
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HP HP Envy 6455e ink cartridges

Initially, the printer worked fine. The problem began when HP tried to control how much I was printing. I had to change plans several times to suit the ink purchase. (Scam?) I canceled the subscription because, as a writer, I cannot predict usage. I needed to have an extra on hand, which would not be provided unless I purchased it separately.

The cartridge initially sent before cancellation, which I paid for, would not work. I queried that if I paid for it, why couldn't I use it up? Answer: Because you control the ink cartridge. Not logical.

I recently purchased an HP cartridge, black, which did not work. It was empty. It was replaced but worked only till half full. Again, I replaced it, and it works fine. 2 out of 3 cartridges were defective. WTF? I waste paper to test print because of low quality. I have cleaned the heads several times to no avail.

So far I am not happy with your printer. It will receive a negative review and be replaced.

Desired outcome: Quality control of ink cartridges processed. The amount of printing by people cannot be predicted. Your, "We'll send you the ink when you need it," is not realistic and should reevaluated.

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HP - HP Office Pro 8030 all in one printer

Bought this printer. Signed up for the program to have ink cartridges sent to me when levels got low. Then I started getting messages on my printer that said I would soon not be able to print. Everytime I wanted to print something, I would have to read, hit ok, and then I could print. Called HP and cancelled program. Then the printer did not recognize the...

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HP Poor customer service support

First, I have been a very loyal HP customer for several years. My husband is a tech guy therefore I have never had to request service from a HP tech. However, as my husband was unavailable today, I called to ask a simple question and was told by the tech that my printer was no longer under warranty and that he would have to charge me! What is that about. I find it appalling that I cannot contact HP and have a simple question answered. The first time I phoned the tech did guide me to your site for info however the second tech I spoke with was rude and when I stated that I was upset with the policy he hung up on me. I will never purchase another HP product and will advise colleagues and friends about this ridiculous policy. I was able to contact Apple and was guided by them. Sorry for this poor review but this is terrible customer service.

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5:20 am EDT
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HP - Faulty pc, terrible customer service

I purchased an all in one desktop over a month ago. I did not use the PC straight away as I was away and by the time I noticed that the USB ports on the side of the monitor were not functional, it had already passed the 30 day money back rule by a day. I mentioned to every staff member that I spoke to, that the ports on the monitor recognised a device being...

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10:35 am EDT
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HP Uk 10bd zbook studio g9 mobile wts / support

Took receipt of boxed UK 10BD ZBook Studio G9 Mobile WTS; Serial No: 5CG3117QNG; Product No: 62U38EA on 29 Jun 23. The charging unit in the box was defective; the PIN in the Recess offset / misaligned so that it does not fit the Laptop Charging Port.

The client has never been able to use the Charging unit.

I have raised at least two calls with HP for a replacement charger via the Support Portal;

#[protected] - no assistance offered and closed by HP. I re-opened and closed again.

#[protected] - just ignored and closed by HP.

I have ran a request through WhatsApp - allegedly cannot help.

When I eventually got the correct Telephone No: to call in on, only viable option is to append your own mobile which sends a text stating use Chat through the portal; which has proven to not be effective.

HP are proving to be difficult to communicate with; the who process being challenging and appear to be abstaining from their responsibility of the supply of a faulty product.

Desired outcome: Replacement charging unit.

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11:50 am EDT
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HP HP 17 Envy POS

I have an HP Envy I bought in March of 2023 and HP refuses to fix an issue with an issue where the laptop keeps freezing up! They refuse to fix it under the remaining warranty and keep saying my warranty does not cover the freezing up issue! They want to charge ne 35 dollars plus 16.95 per month for support services. The laptop will not function properly and they will not honor the warranty! I WARN EVERYONE TO STAY AWAY FROM HP AND NOT BY THEIR JUNK PRODUCTS!

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9:49 pm EDT
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HP HP Desktop all in one computer

I bought a new computer directly from HP online in the end of May 2023. About three weeks ago, I could not access the internet with the Edge Browser. After two tech session of approximately two to three hours, they still could not fix the problem. The reloaded the MS Windows 11 and Edge Browser Software to no avail. I have wasted countless hours of my time working on a lemon of a computer. Now they want me to send it to a repair facility. That means I would have to reformat the hard drive to insure my personal information is destroyed and cannot access stock records bank accounts etc. etc. I just want my money back or a prorated portion. But, all I get is the run around. I have never been through such a cluster of inefficiency in my entire life and I worked in the military and state government.

Desired outcome: Refund prorated portion of my purchase price.

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9:17 am EDT
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HP Monitor under warranty

Hi,

On 1 July 2023, I received an invoice from a shipping company asking me to pay for an item I sent you under warranty. The HP rep. told me I didn't have to pay to return the damage equipment. I was told to put the item in the same box I received the replacement equipment. A return label was provided by HP. So, I did. The shipping company sent HP an invoice for the equipment, monitor, I returned. HP refused to pay for the service, instead asked them to redirect the invoice to me. I'm refusing that charge, because HP rep told me I didn't have to pay to send back the equipment under warranty. Also, I tried to contact the HP rep that assisted me in the warranty process, but he wasn't available. I left a message on his phone, but he has not responded yet. I send him few emails with the same luck.

Thanks.

Desired outcome: Please resolve this situation ASAP.

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1:26 pm EDT
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HP HP Envy 6055 Printer

Case Number [protected] – Closed

Product Description: HP ENVY 6055e All-in-One Printer

Product Number: 223N1A

Serial Number: TH21SDG0ZK

Case Subject: Printer offline.

The above case was closed without a resolution. When I was notified via email that it was closed I called and inquired why it was closed with no resolution. There was no explanation and a new case was opened. Case Number [protected] – Created) So far I have been told this is an issue between my ISP Spectrum and the printer which was an issue when I purchased this printer as well. The printer is sitting on my kitchen counter as they want it closer to the router but it does not print and I have asked repeatedly for it to be replaced and no it has not nor was it printed on the label that it does not work with Spectrum as the ISP nor is it in the literature online. I want a refund or a printer that works with Spectrum. I have even been ridiculed/mocked by having a supervisor of the technical team at HP, Kumar, send me a youtube video showing me how to push a button to reset the wifi. He knew I had done this 4 times as a purple light comes on and I had told him that 4 times. I don't like being insulted and at that point I ended the conversion and his remote access to my computer. How do I know he did not do something with this link/remote access? I'm so over dealing with HP in terms of my wasted time reperforming the same tasks to get this printer up and running. It is just junk. I have extra brand new cartridges that I want to return as well.

Desired outcome: New non HP printer at this point so a refund

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Dustin B
, US
Aug 16, 2023 3:58 pm EDT
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I agree with DL 62,

This printer is crap. I'm in the market for a new printer and it won't an HP. This printer has issues with quality printing, is always offline, and with hours spent trying to link it with my phone and computer has me shopping for a reliable printer, however, now I'm stuck with wasted ink cartridges and paper. BUYER BEWARE!

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12:17 pm EDT

HP Customer service order number: bvbp177901

My HP Envy TE02-0020 Desktop PC, which I bought in December (only six months ago), stopped working emitting three long beep followed by three short ones. I called HP Support Center and after several attempts by the technician on the phone to fix the problem, he said I had to send the PC to their shop for repair. After a few days, they email me saying that the problem was caused by "Customer Induced Damage" and therefore the warranty would not cover the repair and that I had to pay $212.93 if I wanted the PC repaired. Attached was a photo of two boards (I have no idea what they are), which I presume are the damaged parts that need replacement. I consider this a blatant attempt of HP to not honor their warranty. This is a relatively brand-new computer WHICH HAS NEVER BEEN OPENED as I am sure they can confirm. To say that this is an "HP Customer Induced Damage" is outrageous and an attempt to default on their warranty and to cover-up some defect which seems to be very common judging from complaints on the web.

Desired outcome: HP should honor their warranty, repair the PC and return it to its owner at nocharge instead of blaming the customers with damaging parts inaccessiblethrough normal use of the equipment.

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7:18 pm EDT
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HP Online store

I have an HP Envy still under warranty, and wanted to increase the amount of RAM, so called HP online store for help. I was advised by an expert sales rep who I could barely understand, as to the exact product I should buy, and it was not an HP product available thru the store. I bought that product, it didnt fit and I returned it. I called the HP online store again, talked to another expert sale rep who looked up my computer by account, model and serial number, and told me the RAM product I needed to buy, and I bought it on June 13, 2023. Cost, $269. It arrived a week later and I installed it. After installation, my computer came on but not the monitor, and instead the computer began a series of 3 long beeps followed by 2 short beeps. I removed the new RAM and the computer worked fine. I called HP expert tech support for help, and in the 11 reps I talked with over 2 days, I had trouble understanding all of them, English not being their native language. However, the important thing is, no one knew what the beeps were. Finally the last tech said he researched the problem and found that my HP Envy could not take additional RAM, even though it had 4 RAM slots, 2 empty. I was transferred to an HP online store expert sales rep who I was told would process my return. Note, this entire process and complete waste of time was the fault of HP. After 30 minutes of answering questions and providing information to the sales rep, she told me she didnt process returns. I asked her why Ive been talking to her for 30 minutes but could not understand what she answered, other than I could apply for a return and refund online. I got online and applied for a return and refund, printed a return label packed the RAM in its original packing and returned it on June 22, 2023. I began to get emails from HP telling me I could exchange it for something else, and ignoring my request for refund. Im extremely upset about this entire event including 2 wasted days of my time, many hours on the phone, some of them holding and having to endure the worst horrible, screeching "music" Ive ever heard. I want my money back, and none of this should have occurred if I had received correct information and advice from HP reps. Nothing...in this process was my fault yet HP is hassling me on getting a refund.

Desired outcome: I WANT MY MONEY BACK.

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7:06 pm EDT

HP HP Envy 2-in-1 computer

I purchased this HP Envy 2022 x360 convert laptop 15.6"FHD touchscreen, intel quad-core i5-1135G7 (Beat i7-1065G7) 16 GB DDR4 RAM, 512GB PCIe SSD, WiFi 6, Type-C, Windows 10, BROAG 64 GB Flash Stylus in December, 2022. It never worked correctly but at first I thought it was a software issue. I began complaining about it in Mid April. HP tech support tried seven times to fix it virtually but could not so my case was referred to their Escalations Dpt. My first contact with Escalations was by email on May 5, 2023. This person jerked me around with unreturned calls, ignored emails and texts and who wanted to find an old computer and "customize it" to have the same features as the one I purchased. I refused that solution. I made daily phone calls until June 9, when I was referred to Genesis in Escalations. He said they would replace the computer with a new one. It arrived this morning. It is obviously a huge step down from the defective computer I purchased last December. It does not have the numerical keyboard nor the finger print sign in. I requested the specs on this computer but have been ignored by Genesis. This computer is in no way comparable to the computer I purchased. I am requesting this computer be replaced with a computer having all the features of the one I paid for. HP is not responding to my emails. The case number with HP is [protected]. The phone number for Genesis is [protected] ext 055

Desired outcome: I want a new computer with all the features of the one I purchased AT A MINIMUM as described above. I would also accept a refund of the total cost of the computer $867.51.

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MissTobin
, US
Jun 14, 2023 2:33 pm EDT
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I wonder if anyone would be interested in a class action lawsuit? I have the same computer as you and its complete trash. Battery wont hold a charge and just recently they are trying to screw on my warranty I paid for. I'm done with this company.

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2:25 pm EDT

HP HP Chromebook 14b-cb0004na

case number BTZD227301

This was purchased through QVC but I soon discovered it was a Known problem and shouldn't have bee sent to QVC in the first place.

The options I was given were:

1. To return it to QVC with a refund

2. To speak to HP themselves

As I particularly wanted this product I decided not to go back to QVC as a) there were no more and b) I believed that all the others would have the same issue

I contacted HP and they said they would take it back however before that I had to have a remote engineer call to try and remotely fix it including ‘cleaning it’ and going back to Factory setting, which didn’t work.

Laptop collected but keep getting told there are delays and have been without laptop for 8+ weeks with a proposed fix date of end of June.

Should have just sent a new replacement next day.

Desired outcome: New laptop

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9:22 am EDT
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HP ink cartridges

HP decided to make their ink cartridges larger they are calling XL. Those don't fit in my printer. First I went online to get ink since so many stores don't carry the 564 anymore. I didn't realize until I opened the package that the cartridge was too big. And since I opened it, they will not accept a return. I have a useless ink cartridge.

Then second I did find 564 at Walmart. However, my biggest complaint is when I got it home, inside was an XL cartridge but nowhere on the packaging did it say XL. I now have to take the time to return it to the store and I still can't use my machine.

I went online to chat with customer service on 5-17 and the guy was no help and was trying to get me to join the automatic ink "club" instead of resolving my issue.

Desired outcome: I want a refund for both cartridges or a replacement of both in the right size.

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HP In-depth Review

Product Range and Quality:

HP offers a diverse range of products that cater to various needs and preferences. From laptops and desktops to printers and accessories, they have a wide selection to choose from. The quality and durability of their products are commendable, with many customers reporting long-lasting performance and reliability.

Customer Service:

HP's customer support team is known for their responsiveness and helpfulness. They are easily accessible through multiple channels, including phone, email, and live chat. Customers have reported positive experiences in resolving their issues and complaints, with the support team going above and beyond to ensure customer satisfaction.

Pricing and Value for Money:

HP's pricing strategy is competitive, offering products at reasonable prices compared to other brands in the market. The value for money is also considered good, as customers find the quality and features of HP products to be worth the price they pay.

Website Usability:

HP's website is user-friendly and easy to navigate. It provides relevant information and detailed product descriptions, making it convenient for users to find the information they need. The online purchasing process is also seamless, with a straightforward checkout process and various payment options.

Shipping and Delivery:

HP's shipping services are known for their speed and reliability. Customers have reported receiving their orders in a timely manner, with minimal delays. The packaging quality is excellent, ensuring that products are well-protected during transit. Tracking options are available, and the delivery estimates provided are accurate.

Warranty and Returns:

HP offers comprehensive warranty coverage for their products, giving customers peace of mind. Initiating returns and refunds is a hassle-free process, with clear instructions provided. The return process is efficient, with timely processing and refunds being issued promptly.

Innovation and Technology:

HP demonstrates a strong commitment to innovation, constantly introducing new technologies and features in their products. They are at the forefront of integrating cutting-edge technology in their product design, ensuring that customers have access to the latest advancements.

Sustainability and Corporate Social Responsibility:

HP is highly regarded for their environmental initiatives and sustainability practices. They prioritize ethical business practices and are actively involved in social responsibility programs and community engagement. Customers appreciate their commitment to making a positive impact on the environment and society.

Reputation and Trustworthiness:

HP has established a strong reputation in the industry, known for their reliable products and excellent customer service. Customers trust the brand and are satisfied with their overall experience. HP maintains high ethical standards, further enhancing their trustworthiness.

Overall User Experience:

Overall, the user experience with HP is highly positive. The combination of a diverse product range, quality products, responsive customer service, and user-friendly website contributes to a satisfying experience. In comparison to competitors, HP stands out in terms of user satisfaction. For potential customers, HP is highly recommended for their reliable products, excellent customer service, and commitment to innovation and sustainability.

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