Hi,
I bought a sofa from Macys store at Crabtree valley Mall in Raleigh NC. Once it got home, realised it was not comfortable as it felt at the store & had a defective seating. Called Macys CS immediately the next day. We had a three day return policy. At the time of purchase, we were not...
This is the absolutely worse run customer service call center organization that I have ever experienced, not only are the customer service reps incapable of helping with orders beyond a discretion of the what I purchased, they frequently lied to me about the status of my order, and...
I bought a dress and pants with my macys credit card in the store and when I went back to return it one day after the 60 days they didn't return it or credit me, they offered me a significantly less amount. I will never purchase anything at macy's again. They are inflexible and...
8/31/18
My daughter bought an Alfani top from Macy's . She removed the tags and put it on to wear to her first day of school where is in the administration. She realized that the security tag had not been removed so I offered to take it back for removal as she is a very busy mother of two...
Unbelievably horrible experience - the most stressful service encounter I have had and it's stretched from almost 2 months now.
I am assisting my mother with returning part of this order since this process has been a PURE NIGHTMARE.
1) I ordered two rug sets. One set is fine, do not need...
I ordered shirts on online and never received it. When it is past delivery date, I call macys to find out the status and find out shipping address has street name misspelled. The order goes back to the seller and i now have to call customer care and explain to them 10 times what happened...
I applied for a Macy's card only and was approved. I did not authorize you all to submit or apply for any other credit card. I received a notice that I also applied for an American Express. I did not want to apply for a American Express card. I have been working hard to build my credit...
I purchased two pairs of Macy's Tommy Hilfiger jeans. I liked the quality so I ordered two more in a different color.
Order # 1457512543
The weight of the denim is significantly less weight so I returned them. I emailed Macy's and explained the problem and stated I would like to purchase...
There was fraud on my account 4 separate charges for the same item. When they did the orders it was to an address not matching my account and they used email and phone numbers similar to mine but not exact and again not matching the account. Macy's did notify me immediately and I said ye...
The following statement is againts Macy's Wine Cellar.
Reference to Customer#C004495709, Order #SO11020797
On 03/02/18, a box of wine had arrived at our house from Macy's Wine Cellar without my authorization and prior notification to me. We also found the an amount of $185.06 was charged to...
I bought 6 items to give as gifts for my 3 friends from out of town. I was planning to give them 2 boxes of Frangos (16oz/45ct) each. I requested the employee for 3 small plastic bags so I can show my friends that I bought them from Macy's. The manager/supervisor named Marissa who wa...
I called into the call center to pay my bill I never was so disrespected trying to give someone my money so I cussed this woman out and the end result she closed my account instead of ending the call I ask to speak to her boss and she hung up on me. If this is how Macy's do business Im...
On 6-2-18, I ordered a sofa for my daughter who lives in Hattiesburg, MS (zip code 39402 ). Before I looked at any furniture in the Macy's furniture store in OakBrook, IL, I asked our sales associate (Feruze) to check the zip code to make sure Macy's delivered to that location...
I bought a leather recliner from Macy's in 2014 that cost me nearly $4000. I was offered by the Macys sales representative the Worry No More Warranty; to be "Worry Free". A Total SCAM. It is unfortunate what people that work for Macys do not even know what they are selling. As customer...
Macy's emailed me on July 10, 2018 to alert me that an order I had placed for about $850 would be available for in-store pick up later that day - this was a fraudulent order. I called customer services to report the fraud only to be told it was just a random email generated in error that I...
I ordered Calvin Klein's shoes on 06/13/2018, via Macy's website. This was a gift for my dad, and I had sent it through a cousin of mine who was going to India. This was the first gift I had bought for my dad with my salary, only to see that Macy's had sent a completely different shoe. It...
When calling in to check on a return status (7/7 6:05am) agent Juan Olea, was very rude to me I thought he was talking down to me as if I was stupid every question was answered with a very smart mouthed response, instead of being polite and answering the customers questions. Of all the...
July 1, 2018 Sunday Newspaper Advertisement for Louisville, KY was vulgar and too explicit of the female genital area . The blonde female model was modeling a one piece nightie but the middle section was pulled up between the lips of her vagina and letting the sides of her lips being...
I have always shopped and valued the service and products from Macy's, recently was looking for a wedding dress. I am to be married August 5th, 2018. I recently was diagnosed with an illness, had a wedding dress, loss too much weight and now needed a new dress. I immediately thought I...
Hello,
For my birthday, I purchased a rose gold Michael Kors access Bradshaw tech watch (purchase was made [date removed] at [location removed] receipt number: xxxxxxxxxxxxxxxxx). I was hesitant to buy the watch as I had never had a tech watch. I was assured when I purchased the watch by...
