Macy's

I want to share my experience with Macy's in hopes others may think twice before shopping there. Typically, I shop at Neiman Marcus, but when I needed a mattress, I decided to try Macy’s, unaware Neiman Marcus also offered mattresses. I even signed up for a Macy's credit card to receive a discount, which seemed like a good idea—until everything turned into a nightmare.

The mattress description on Macy's website was misleading; it was advertised as medium firmness, but it was extremely hard. I immediately reached out to customer service, explaining that the mattress did not match the description, and I wanted a refund. However, I was told I would need to cover shipping and a restocking fee, which I felt was unfair given the inaccurate product information.

Unfortunately, customer service was not only unhelpful but actively frustrating. I was left on hold for long periods, and it felt as though the representatives were stringing me along. After days of repeated calls, I was finally told that all fees would be waived. But the entire return process was chaotic; even the pickup was scheduled incorrectly, forcing me to reschedule to accommodate my work hours.

Weeks later, I was told I’d receive a full refund, which would reflect on my credit card soon. Due to my busy schedule, I trusted the issue was resolved. Months later, however, I discovered that Macy’s had not refunded me but instead reported the balance as delinquent. My balance had also increased to over $300 due to penalties, and this had negatively impacted my credit score. When I followed up, Macy’s had no record of the representative’s promise to refund the amount fully.

This experience has been extremely disappointing and damaging to my credit. Macy’s has shown a lack of respect for customers, and the entire process felt dismissive and unprofessional. I urge others to consider shopping elsewhere if they value fair treatment and customer respect. Don’t settle for poor service—your hard-earned money deserves a better experience than what Macy’s provides.

I was trying to get insurance for my furniture through Macy's, and it was quite an experience. After two tries, I finally connected to a live person at the insurance company. I gave her my details, and she put me on hold for a long time. I heard some rings like I was being transferred, and then suddenly, I could hear kids in the background and even someone asking if someone wanted to see the master bedroom—just chaos. I was yelling 'hello,' but no one answered.
So, I called Macy's back while still having them on speaker so they could hear the craziness. The funny thing is, the Macy's rep said the same thing happened to him when he called for a customer—he even heard chickens in the background! I'm not sure I want to add this insurance for my furniture. The insurance name is 'Worry No More'—ironic, right?

Macy’s American Express Card

To Whom It May Concern:

I have been a Macy’s loyal customer since 2008. It is with great anger and frustration, that I am writing you this letter to express my disappointment in Macy’s credit card service. On November 24th, 2023, I was issued a credit refund to my American Express card in the amount of $ 949.95, after paying off my bill in full. I requested for the money to be sent to me via a check. The representatives said they issued a check for the credit refund but I never received it. I called dozens of times and they promised to issue another check. Again, I have not received the refund check as promised. I requested for the amount to be credited back to my American Express account instead.

To this day, I have not received my money that was owed to me. I am very disappointed in Macy’s credit services because every time I call to inquire about the refund, the representatives keep telling a different story and having me waiting since November 2023.

This is illegal what Macy’s is doing to its customers. I am asking for someone to please look into this matter, otherwise I will be taking legal action against Macy’s.

Thank you,

Very disappointed customer.

10.23.23 the customer service rep who took my call at approximately 11:14am EST was hard to understand, heavy accent. I told her I couldn't understand her and I asked to speak to her manager. She wouldn't do it. Then she says to me, mam, I can't understand you. So she intentionally threw that back at me. This is America. I have the right to speak to someone I can understand clearly. She was not polite and I will never ever do business with Macys if they employ rude staff. The card I called about may be stolen, there are so many issues to discuss and she wouldn't help me. And wouldn't put me in touch with her boss. She obviously just let me sit on hold because after 35 minutes on hold, no one helped me. Again, 35+ minutes on hold, and Macy's thinks this is good customer service? Shame on you Macy's. You used to be a good company with good customer service. No more!

I use Macy's.com to shop rather than going back to the Store in the Queens center mall NY.

I had to purchase various fragrances and skincare for wedding goodies.

I first stopped at the Victor and Rolf counter where I encountered a counter manager named Annabelle demeaning a sales associate. She was unaware of my presence.

I was shocked to see her corner that sales associate and speak down to her so horribly. She had tears in her eyes.

I said " excuse me, but, is it necessary to manage through intimidation"?

She apologized to me in terrible broken English.

I decided not to buy anything from that counter.

I went over to Chanel and greeted by the counter manager ( Novi ) now she is the epitome of excellent Customer service and her communication with her colleagues were wonderful.

I purchased several items from her.

I walked over to the Tom Ford counter and that counter manager who also manages the little Jo Malone counter,

Had the " I'm so much better than you attitude" I found it amusing ( she sells fragrance) Degree not necessary.

As I went over to the Clinique counter, I could clearly hear that counter manager ( Annabelle) calling her colleagues Sweetie and baby. After having just made one cry. I find many of the counter managers are lacking in emotional awareness ( Annabelle, definitely needs to seek professional help)

Clinique counter was much like Chanel beauty.

Wonderful and very knowledgeable sales people.

I went on and made a few more purchases and as always I'm very interested in what's going on around me.

The Lancome counter was lovely.

An authentic warm greeting.

I went down to the men's fragrances area.

My first stop after dodging the sales people was the Chanel counter.

What a waste of time.

The woman working ( Mildred)

Didn't know anything about the different men's fragrances at all. None of the notes!

A short much older woman from the MK counter shouted that all of the Bleau fragrances were the same.

She is absolutely incorrect as I use all three of them.

I was so displeased with the level of incompetent sales people that I shrugged my shoulders and walked away.

I'll stick to ordering online rather than go back into that store.

Order #[protected]
My name is Beverly Adamick and back on May 6, 2024 I ordered 2 Clinique lipliners. When I received the package on May 8, 2024, only one item was included.
I called Macy's twice on Thursday morning, May 9, 2024, but I was put on hold once for a 27 minute wait and the other for a 32 minute wait.
I then tried an online chat and I was cut off.
Where is the remainder of my order? When should I expect it?
Please let me know.
Thank You
Beverly Adamick
56 Stage Coach Lane
Newington, CT 06111

From past couple of years - Macy's cancelling my online orders for no reason. When I called Macy's CS, person could not give me any reason but did confirm if I place any online order, it will be cancelled. I insist to provide the reason, he said there is nothing in their system that he can provide any reason. Asked to talk his superior but said not available and gave me 888 number to call back on a later time. Asked reference number for the call and his full name, provided his name as William but refused to provide full name citing for security reason.

Need to know/find out why Macy's is cancelling my online orders and cannot help customer like me to provide an answer what happened or why cannot get any online orders?

Am I the fist one having this issue or victim of this?

Will appreciate to file this complaint and hoping for the resolution...

I made a purchase using 2 e-gift cards ($50 and $200) on 1/27. Macy's then proceeded to cancel my order without notifying me. The only reason I found out the order was cancelled was becasue Macy's charged my card for $183 when I used gift cards. When I called I was able to have the $183 charge reversed and was assured that the gift cards would be reimbursed within 5 business days and I would just have to redo the order. After the 5th day only one card was reimbursed ($50) and the $200 gift card was not. I called and they assured it would be reimbursed. After calling multiple times and being told the same run around it is now 2/8 (13 days after the order was cancelled) and still no reimbursement. I called and the gift card team is saying there is nothing they can do except send me a new physical gift card in the mail, that should arrive in 7-10 business days.

On the way

Your replacement arrives by Tuesday, Dec. 12

Return by Jan. 31, 2024

GIVENCHY

Givenchy Irresistible Eau de Parfum Roll-On, 0.7-oz.

$34.00 $40.00

Na

Qty: 1

View full product details

Twice now Macy's Return Representatives have Lied saying "I would be refunded or a replacement would be forthcoming immediately ...as of this date Jan 8 2024 nothing has been offered or resolved and the requested Transcripts of the Live conversions from two Agents have not been forwarded to my Email...

Ordered shoes using my shoe size. Shoes were very small. Sizing is wrong. I returned the shoes for a refund. Macys sent me anotrher pair apologizing for the damaged item. The iten was not damaged. I wanted my money back. I sent the pair back and they sent me another pair! Now that want me to pay for shipping the second pair back. I want my total cost of $32.09 refunded.

I have documentation but this website won't let me upload documents.

Macy's advertised a Godinger Set of 4 jungle glasses on clearance for $13.36 from the original price of 67.00 dollars.. well I recieved the glasses and they are NOT Godinger brand glasses, then the macy's original price is on the glasses box for 29.99.. So macy's is lying about the brand and cost of the item.. I called in and they would do anything, all the agent would do is state what is says on the website. She would not even take a complaint or do something about their false advertising and false brand name of Godinger.

I have an 842 credit rating! And Macy's is messing with my credit! I've had a Macy's card for years. Granted, I only use it on occasion. But as with ALL of my accounts I set up auto-pay through my bank right away years ago. As I have been traveling I presumed autopay was taking care of my account. But today I discovered that Macy's had charged me $29 late fee. Also, they never notified me that I was past due! I've always set up alerts on my accounts. But when I went down the list I saw that NONE of the alerts were set! All my alerts were blank / erased! This is absolutely bogus and makes me wonder if they've deliberately done this to collect late fees! I'm furious!

Purchased online 01/19/2023 for $228. About 6 mths after using, the lining of the handbag started to pull away from the leather along the opening at the top. It has gotten worse with use and is clearly visible when the bag is open. I do not expect a $200+ handbag to start falling apart after 6 mths of use. I complained to Radley London and was referred back to you as the seller.

I made a purchased online 10/22/2023 with order# [protected] it's a Crucifix Pendant. I track the package and it was delivered; I check UPS tracking # 1Z5407R4YN40500832 based on the photo as proof of delivery that is not my address. I filed a complaint both Macys and UPS for this loss claimed. I attached my home address screenshot and the proof of photo to where the item was delivered.

The reason I wrote this complaint again because I been calling macy's customer service and my complaint was denied with no valid reason.