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Macy's Customer Service

372 Reviews

Macy's, Inc.

685 Market St., 10th Fl.
San Francisco
United States - 94105

Customer Support Phone Numbers

+1 800 289 6229(United States)
5 4
+1 513 573 7912(International)
0 0
+1 888 257 6757(Credit Customer Service)
0 0
+1 888 822 6229(Furniture and Mattress Customer Service)
0 0
+1 800 568 8865(Wedding and Gift Registry)
0 0

Macy's Complaints & Reviews

Macy's / leather recliner

gam79 on Jul 18, 2018

I bought a leather recliner from Macy's in 2014 that cost me nearly $4000. I was offered by the Macys sales representative the Worry No More Warranty; to be "Worry Free". A Total SCAM. It is unfortunate what people that work for Macys do not even know what they are selling. As customer...

Macy's / shocking handling of fraudulent activity on macy's credit card

JulieWr on Jul 10, 2018

Macy's emailed me on July 10, 2018 to alert me that an order I had placed for about $850 would be available for in-store pick up later that day - this was a fraudulent order. I called customer services to report the fraud only to be told it was just a random email generated in error that I...

Macy's / calvin klein shoes

Anjani reddy on Jul 9, 2018

I ordered Calvin Klein's shoes on 06/13/2018, via Macy's website. This was a gift for my dad, and I had sent it through a cousin of mine who was going to India. This was the first gift I had bought for my dad with my salary, only to see that Macy's had sent a completely different shoe. It...

Macys / online return status

Ivy Feliciano on Jul 7, 2018

When calling in to check on a return status (7/7 6:05am) agent Juan Olea, was very rude to me I thought he was talking down to me as if I was stupid every question was answered with a very smart mouthed response, instead of being polite and answering the customers questions. Of all the...

Macy's / unethical advertising

grneyes2 on Jul 6, 2018

July 1, 2018 Sunday Newspaper Advertisement for Louisville, KY was vulgar and too explicit of the female genital area . The blonde female model was modeling a one piece nightie but the middle section was pulled up between the lips of her vagina and letting the sides of her lips being...

Macy's / customer service

lamb919 on Jun 30, 2018

I have always shopped and valued the service and products from Macy's, recently was looking for a wedding dress. I am to be married August 5th, 2018. I recently was diagnosed with an illness, had a wedding dress, loss too much weight and now needed a new dress. I immediately thought I...

Macy's / can not return michael kors access rose gold bradshaw tech watch

b56 on Jun 25, 2018

Hello, For my birthday, I purchased a rose gold Michael Kors access Bradshaw tech watch (purchase was made [date removed] at [location removed] receipt number: xxxxxxxxxxxxxxxxx). I was hesitant to buy the watch as I had never had a tech watch. I was assured when I purchased the watch by...

Macy's / customer support issues

ernest gurule on Jun 25, 2018

I attempted to purchase a jacket/blazer on Father's Day. I had my eye on this item and could not resist the offer. For whatever reason, I could not close the order. I tried to call the store (Cherry Creek, Denver) the next day but did not get a return call. To ensure I could complete the...

Macy's / couch delivery

user1854652 on Jun 17, 2018

Ordered a new couch for my new apartment and was so pleased when bought it over the phone. The lady (viola) was very kind and professional. Unfortunately I can't say the same about the delivery. I was waiting for about 1 hour for the delivery to arrive when I had to run out for batteries (I am new...

Macy's / online customer service

JacB on Jun 11, 2018

Last night your site crashed. I tried for hours to place an order to no avail. I called customer service to get assistance, after waiting over an hour on the phone I hung up. Now I've called again today & stayed on the phone with someone who cannot speak english for over and hour even...

Macy's / worst service at fairlane shopping

Amani Makke on Jun 10, 2018

Went to macys fairlane to return stuff i ordered online. The cashier said she can return mens clothing since she was at the men's department but refused to return a women's handbag saying that i have to return it upstairs and i was okay with that although she was rude from the begining...

Macy's / macy's interior design consultation

spencer005 on Jun 6, 2018

We placed an order for $4, 000 worth of drapes w/ Macy's Custom Decorators Inc in December 2017. It is now June, six months later, and what ensued between then and now is beyond belief. Our drapes were delivered and hung in terrible condition, far from what anyone would expect, and the...

Macy's / return policy change affecting wedding registry returns made prior to policy change

Lauren Pagliaro on Jun 4, 2018

As a loyal Macy's customer for decades I am livid that when I went to exchange two item from my daughters registry for a higher priced item I was told that it was after 180 days and that the items could not be exchanged. How is it even legal for a store to not grandfather customers in who...

Macy's / kenneth cole reaction sandals

Glodaious Roland on May 27, 2018

On 5/6/17 i went into the Dallas Galleria location and a pair of sandals was order for me i wore them twice last year and once this year about three weeks ago and they came apart on the side i still have my e-receipt in my email i went into the Dallas Galleria location to exchange them and...

Macy's / customer service

RZ2 on May 23, 2018

I spent over $2000 dollars on a couch that was to be delivered yesterday to my new home. Unfortunately, I didn't realize my street was being paved therefore the street was closed. I called Macy's once I discovered this to ask for my delivery to be rescheduled, and was told there wa...

Macy's / crux food chopper

neeh on May 16, 2018

Hello, i purchased a crux food chopper from Macy's store in Albany. Its been a month i was trying to exchange the product. Macy's store manager refused to exchange my item. she told me to contact the third party. I reached the third party they said to contact macy's as i purchased it from...

Macy’s / jewelry return

Jerry the Honest on May 15, 2018

I bought my wife expensive pearl earrings recently from Macy's. She kindly thanked me but was lukewarm about them. She never used them, wore them etc. she kept them in the original little gift box and Macy's store shopping bag. After a couple of months, my wife decided she didn't want them...

Macy's / online order

Ana Fabian on May 11, 2018

Hello, I placed an order online. 1429693681 on 5/5/18. Yesterday in the afternoon, I received the dress in a very bad condition. It was disgusting, so dirty, damaged, flyblown, the material of the dress is ravaged. I can't put into words how Macy's poor customer service made me feel and the...

Macys / men allowed in ladies fitting room and restrooms

Nancy Blum on May 6, 2018

I was shopping in the Orchard Shopping Center Macys at Orchard Parkway in Westminster today and when entering the fitting room, a man appeared carrying a pair of jeans. I immediately asked the sales associate if men are allowed and she said yes, men could use the ladies fitting room a...

Macy's / service

delores bell on May 1, 2018

Whom It May Concern: I Delores Bell (10283300)worked for the Macy's in Valley Stream NY. for 5 years, 2 years with a position as Sales and then 3 years as a Merchandiser in the Levi section. I took a Maternity Leave of absence on 10/21/2017 with PO time that I had left . I then called in...