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Macy's Customer Service

383 Reviews

Macy's, Inc.

685 Market St., 10th Fl.
San Francisco
United States - 94105

Customer Support Phone Numbers

+1 800 289 6229(United States)
5 5
+1 513 573 7912(International)
0 1
+1 888 257 6757(Credit Customer Service)
0 0
+1 888 822 6229(Furniture and Mattress Customer Service)
1 1
+1 800 568 8865(Wedding and Gift Registry)
0 0

Macy's Complaints & Reviews

Macys / furniture

Ravi Venkatraman on Sep 13, 2018

Hi, I bought a sofa from Macys store at Crabtree valley Mall in Raleigh NC. Once it got home, realised it was not comfortable as it felt at the store & had a defective seating. Called Macys CS immediately the next day. We had a three day return policy. At the time of purchase, we were not...

Macy's / macy's online

Roy Jernigan on Sep 7, 2018

This is the absolutely worse run customer service call center organization that I have ever experienced, not only are the customer service reps incapable of helping with orders beyond a discretion of the what I purchased, they frequently lied to me about the status of my order, and...

Macy's / horrible policies and customer service

Carmen Merc on Sep 5, 2018

I bought a dress and pants with my macys credit card in the store and when I went back to return it one day after the 60 days they didn't return it or credit me, they offered me a significantly less amount. I will never purchase anything at macy's again. They are inflexible and...

Macy's / poor customer service

Joanne Powell on Aug 31, 2018

8/31/18 My daughter bought an Alfani top from Macy's . She removed the tags and put it on to wear to her first day of school where is in the administration. She realized that the security tag had not been removed so I offered to take it back for removal as she is a very busy mother of two...

Macy's / returning a rug

cpMDShopper on Aug 30, 2018

Unbelievably horrible experience - the most stressful service encounter I have had and it's stretched from almost 2 months now. I am assisting my mother with returning part of this order since this process has been a PURE NIGHTMARE. 1) I ordered two rug sets. One set is fine, do not need...

Macy's / online order

AdityaT on Aug 27, 2018

I ordered shirts on online and never received it. When it is past delivery date, I call macys to find out the status and find out shipping address has street name misspelled. The order goes back to the seller and i now have to call customer care and explain to them 10 times what happened...

Macy's / credit application - unauthorized credit report hard inquiry

Brenda oduze on Aug 27, 2018

I applied for a Macy's card only and was approved. I did not authorize you all to submit or apply for any other credit card. I received a notice that I also applied for an American Express. I did not want to apply for a American Express card. I have been working hard to build my credit...

Macy's / tommy hilfigers jeans for macy's.

Jimmy Sandlin on Aug 24, 2018

I purchased two pairs of Macy's Tommy Hilfiger jeans. I liked the quality so I ordered two more in a different color. Order # 1457512543 The weight of the denim is significantly less weight so I returned them. I emailed Macy's and explained the problem and stated I would like to purchase...

Macy’s / credit card

Danis1213 on Aug 10, 2018

There was fraud on my account 4 separate charges for the same item. When they did the orders it was to an address not matching my account and they used email and phone numbers similar to mine but not exact and again not matching the account. Macy's did notify me immediately and I said ye...

Macy's / macy's wine cellar

Jllam229 on Aug 8, 2018

The following statement is againts Macy's Wine Cellar. Reference to Customer#C004495709, Order #SO11020797 On 03/02/18, a box of wine had arrived at our house from Macy's Wine Cellar without my authorization and prior notification to me. We also found the an amount of $185.06 was charged to...

Macy's / customer service gurnee, il

rOOpO on Aug 6, 2018

I bought 6 items to give as gifts for my 3 friends from out of town. I was planning to give them 2 boxes of Frangos (16oz/45ct) each. I requested the employee for 3 small plastic bags so I can show my friends that I bought them from Macy's. The manager/supervisor named Marissa who wa...

Macys / credit card services

watson11 on Aug 1, 2018

I called into the call center to pay my bill I never was so disrespected trying to give someone my money so I cussed this woman out and the end result she closed my account instead of ending the call I ask to speak to her boss and she hung up on me. If this is how Macy's do business Im...

Macy's / furniture delivery

Anita Houtsma on Jul 25, 2018

On 6-2-18, I ordered a sofa for my daughter who lives in Hattiesburg, MS (zip code 39402 ). Before I looked at any furniture in the Macy's furniture store in OakBrook, IL, I asked our sales associate (Feruze) to check the zip code to make sure Macy's delivered to that location...

Macy's / leather recliner

gam79 on Jul 18, 2018

I bought a leather recliner from Macy's in 2014 that cost me nearly $4000. I was offered by the Macys sales representative the Worry No More Warranty; to be "Worry Free". A Total SCAM. It is unfortunate what people that work for Macys do not even know what they are selling. As customer...

Macy's / shocking handling of fraudulent activity on macy's credit card

JulieWr on Jul 10, 2018

Macy's emailed me on July 10, 2018 to alert me that an order I had placed for about $850 would be available for in-store pick up later that day - this was a fraudulent order. I called customer services to report the fraud only to be told it was just a random email generated in error that I...

Macy's / calvin klein shoes

Anjani reddy on Jul 9, 2018

I ordered Calvin Klein's shoes on 06/13/2018, via Macy's website. This was a gift for my dad, and I had sent it through a cousin of mine who was going to India. This was the first gift I had bought for my dad with my salary, only to see that Macy's had sent a completely different shoe. It...

Macys / online return status

Ivy Feliciano on Jul 7, 2018

When calling in to check on a return status (7/7 6:05am) agent Juan Olea, was very rude to me I thought he was talking down to me as if I was stupid every question was answered with a very smart mouthed response, instead of being polite and answering the customers questions. Of all the...

Macy's / unethical advertising

grneyes2 on Jul 6, 2018

July 1, 2018 Sunday Newspaper Advertisement for Louisville, KY was vulgar and too explicit of the female genital area . The blonde female model was modeling a one piece nightie but the middle section was pulled up between the lips of her vagina and letting the sides of her lips being...

Macy's / customer service

lamb919 on Jun 30, 2018

I have always shopped and valued the service and products from Macy's, recently was looking for a wedding dress. I am to be married August 5th, 2018. I recently was diagnosed with an illness, had a wedding dress, loss too much weight and now needed a new dress. I immediately thought I...

Macy's / can not return michael kors access rose gold bradshaw tech watch

b56 on Jun 25, 2018

Hello, For my birthday, I purchased a rose gold Michael Kors access Bradshaw tech watch (purchase was made [date removed] at [location removed] receipt number: xxxxxxxxxxxxxxxxx). I was hesitant to buy the watch as I had never had a tech watch. I was assured when I purchased the watch by...