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Macy's reviews 822

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5:08 pm EST
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Macy's Credit refund

Macy’s American Express Card

To Whom It May Concern:

I have been a Macy’s loyal customer since 2008. It is with great anger and frustration, that I am writing you this letter to express my disappointment in Macy’s credit card service. On November 24th, 2023, I was issued a credit refund to my American Express card in the amount of $ 949.95, after paying off my bill in full. I requested for the money to be sent to me via a check. The representatives said they issued a check for the credit refund but I never received it. I called dozens of times and they promised to issue another check. Again, I have not received the refund check as promised. I requested for the amount to be credited back to my American Express account instead.

To this day, I have not received my money that was owed to me. I am very disappointed in Macy’s credit services because every time I call to inquire about the refund, the representatives keep telling a different story and having me waiting since November 2023.

This is illegal what Macy’s is doing to its customers. I am asking for someone to please look into this matter, otherwise I will be taking legal action against Macy’s.

Thank you,

Very disappointed customer.

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12:02 pm EDT

Macy's Awful customer service

10.23.23 the customer service rep who took my call at approximately 11:14am EST was hard to understand, heavy accent. I told her I couldn't understand her and I asked to speak to her manager. She wouldn't do it. Then she says to me, mam, I can't understand you. So she intentionally threw that back at me. This is America. I have the right to speak to someone I can understand clearly. She was not polite and I will never ever do business with Macys if they employ rude staff. The card I called about may be stolen, there are so many issues to discuss and she wouldn't help me. And wouldn't put me in touch with her boss. She obviously just let me sit on hold because after 35 minutes on hold, no one helped me. Again, 35+ minutes on hold, and Macy's thinks this is good customer service? Shame on you Macy's. You used to be a good company with good customer service. No more!

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8:34 pm EDT
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Macy's Counter managers'are awful

I use Macy's.com to shop rather than going back to the Store in the Queens center mall NY.

I had to purchase various fragrances and skincare for wedding goodies.

I first stopped at the Victor and Rolf counter where I encountered a counter manager named Annabelle demeaning a sales associate. She was unaware of my presence.

I was shocked to see her corner that sales associate and speak down to her so horribly. She had tears in her eyes.

I said " excuse me, but, is it necessary to manage through intimidation"?

She apologized to me in terrible broken English.

I decided not to buy anything from that counter.

I went over to Chanel and greeted by the counter manager ( Novi ) now she is the epitome of excellent Customer service and her communication with her colleagues were wonderful.

I purchased several items from her.

I walked over to the Tom Ford counter and that counter manager who also manages the little Jo Malone counter,

Had the " I'm so much better than you attitude" I found it amusing ( she sells fragrance) Degree not necessary.

As I went over to the Clinique counter, I could clearly hear that counter manager ( Annabelle) calling her colleagues Sweetie and baby. After having just made one cry. I find many of the counter managers are lacking in emotional awareness ( Annabelle, definitely needs to seek professional help)

Clinique counter was much like Chanel beauty.

Wonderful and very knowledgeable sales people.

I went on and made a few more purchases and as always I'm very interested in what's going on around me.

The Lancome counter was lovely.

An authentic warm greeting.

I went down to the men's fragrances area.

My first stop after dodging the sales people was the Chanel counter.

What a waste of time.

The woman working ( Mildred)

Didn't know anything about the different men's fragrances at all. None of the notes!

A short much older woman from the MK counter shouted that all of the Bleau fragrances were the same.

She is absolutely incorrect as I use all three of them.

I was so displeased with the level of incompetent sales people that I shrugged my shoulders and walked away.

I'll stick to ordering online rather than go back into that store.

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10:12 am EDT
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Macy's Macy's "White Glove" Delivery Service: Buyer Beware!

So, we bought this big ol' sectional sofa from Macy's for three grand. It was supposed to be delivered by some fancy-sounding "White Glove" delivery company on February 5th. Well, let me tell you, it was anything but fancy. The delivery guys managed to scrape the end piece against our stucco wall, even though they took off the plastic bag that was supposed to protect it. And when they finally got it inside, they didn't even connect the sectionals properly, so the whole thing was wobbly and uneven. Not a good start.

But Macy's said they'd replace the two sectionals on February 11th, so we waited. The first piece arrived and the delivery guy just plopped it down on our cement driveway, leather-side down, to check the recline mechanism. I mean, come on, at least put the plastic back on if you're going to do that outside. But no, he said "We got this, man..." and brought it in uncovered. And then, when they opened the box for the second replacement sectional, there was a huge tear in the side. They couldn't bring it in, so they said they'd have to return it and bring a new one later. Great.

We hooked up the one they did deliver and it seemed okay, but when I called Macy's the next day to report the damage, they said they had no record of it. I asked to speak to a supervisor, but my CSR Julianna wouldn't let me. I had to insist, and finally Mia came on the line. She didn't seem to care much either, and wouldn't even let me send a photo of the damaged piece. What kind of customer service is that?

Honestly, I'm not surprised that Macy's is closing stores left and right. If this is the kind of service they're providing, it's no wonder people are shopping elsewhere. We won't be buying from them again, that's for sure. So if you're thinking about ordering from Macy's, just be careful. Buyer beware!

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9:15 am EDT
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Macy's Poor Customer Service at Macy's in Manhattan Beach, CA: A Review

Macy's, located in Manhattan Beach, CA, is a store that I would not recommend. I had a terrible experience when I tried to exchange a necklace that my boss gave me for Christmas. She forgot to include the gift receipt, but she wrote a note on the box saying that the tags should suffice. I checked the policy for exchanges and returns without a gift receipt before going to the store, and I knew that it could be done with an email address and/or phone number. So, I didn't call my boss in advance to ask for her receipt.

When I arrived at the store, I spoke with Elizabeth in the fine jewelry department. She looked at the necklace and the note and told me that there was nothing she could do. I asked her to look up the purchase, but she said they don't do that. I showed her the note and the policy, but she still said "I'll get a manager". The manager, a middle-aged blond woman whose name I did not get, came over and said "we can't do anything with that". I explained the situation, but she couldn't have cared less. She literally said "we don't know who wrote that note or why" and then they both just stared at me. I showed her my receipts for other purchases, including another necklace that I had just spent $900 for, as well as the other necklace which was a gift from my son also without the secondary tag that she claimed MUST accompany all purchases. I told her that if the secondary tag must accompany all purchases, then Macy's needs to inform their associates of that fact because it is hit and miss if they put that second tag on purchases. I showed her my emailed receipts for all of the purchases I made during this Christmas shopping season, but she just stared at me. I then said since there will be no customer service for me today, I will make sure to never shop here again and she said "okay".

I was so disappointed with the service that I received at Macy's that I decided to return all of my purchases that I had not already given as gifts, as well as the items I purchased for myself. I put the receipts and the items in bags and will be returning them within the next couple of days. I also informed my boss that I will be giving the necklace back to her (and why) and told her to get her money back. I don't ever want another gift from Macy's ever again.

It is unacceptable that Macy's cannot or will not assist customers who want to exchange an item without a gift receipt. I don't believe that I am the only person who has had this problem, and I will take my business to other retailers who appreciate it.

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7:54 am EDT
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Macy's Verbal Aggression at Macy's: My Unpleasant Experience with an Estee Lauder Employee

I've been shopping at Macy's for years now, and I've always had a great experience until my recent visit. On Sunday, I went to the MAC counter to try out a matte red lipstick before heading to the Estee Lauder counter. I wanted to use one of the free cue tips available to customers to see how the color looked on my hand. That's when an employee named Cory, who was an Estee Lauder representative, approached me and asked if he could help me. I politely declined and continued to reach for the cue tip. However, he asked again, this time more sternly, and I declined once more. I thought he didn't hear me, so I reached for the cue tip again, but he became more irate and verbally aggressive, asking if he could help me for the third time.

I was on the phone with my mother at the time, so I asked her to hold on. I asked Cory if there was a problem with me using a cue tip, and he said that things weren't sanitized, and I couldn't test out the MAC lipstick. However, other employees were using brushes and applying makeup to customers' faces, and other customers were freely using testers without being harassed. Cory began to argue with me, and his voice grew louder, causing a scene. I felt threatened and embarrassed, and I thought he was going to physically harm me. I walked away and asked to speak with a manager.

Bob was the manager on duty, and he apologized, saying that Cory had never done anything like this before. I told Bob that if the cameras could be reviewed, he could see what happened. I've spent a lot of money at Macy's, and every moment has been a pleasant one until now. I felt attacked because I'm a female, and that's not an excuse for any employee to verbally attack me because a man feels that he can throw his masculine aggression around whenever he wants. It left a bad taste in my mouth, and I don't feel comfortable shopping at Macy's anymore.

After Bob found other employees like Anthony at the Dior counter and Melissa at the Armani counter, Cory would come over occasionally for no reason at all, not to apologize to me, but to make me feel even more uncomfortable during the rest of the time I was shopping there. He was laughing with his colleagues as if he had done nothing wrong. This behavior is completely inexcusable, and I'm very sad to say that I will not be visiting this location in the future. No one should have to go through what I went through, and I would like to speak to people higher up in management so this never happens again.

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Chasesdad
Elmhurst, US
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So sorry that you experienced that.

Unfortunately, many of them get away with that behavior.

I have found in the Queens center mall in Elmhurst Queens NY a few counter managers namely ( Annabelle, and Brady in Fragrances to be beligerante and condescending. So many complaints and nothing has ever been done to reprimand them.

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Macy's Macy's Credit Card Experience: Poor Processing and Incompetence

Macy's is a retail company that has left me with a sour taste in my mouth. I purchased a watch in Fort Lauderdale while visiting from Toronto and was approached by a customer service representative who offered me a 20% discount if I applied for a Macy's credit card. I agreed and provided my driver's license as identification. However, when I received my billing statement the following month, I was unable to log in to my account. After calling customer service, I was informed that they required my social security number to create an account, which was not provided on my driver's license. Despite this, I received the discount and was able to pay my bill.

The following month, I received a late fee on my statement due to my payment taking three weeks to reach Macy's and another week for their statement to arrive. I called customer service and asked for the specific amount to write on the check, which I sent to their PO in Louisville. The next month, I received a minimum interest charge due to splitting the bill, which I was told to do by a previous customer service representative. I called again and was able to have the late balance fee waived, but still had to pay the interest charge.

After five months, my watch was finally paid for, but I was left frustrated that Macy's was unable to take my credit card information to charge me on the spot. I also requested to pay in person but was rejected twice and encouraged to pay online. It seems like a push for their e-commerce initiative.

Overall, Macy's poor processing and incompetence have left me as a hater for life. As a business owner, I understand the importance of invoicing and charging clients, but Macy's, as a conglomerate, should have better systems in place.

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Macy's Macy's Online Ordering System: A Cautionary Tale of Misdirection and Incompetence

So, I was browsing Macy's website looking for a new mattress for my bed. I added the mattress to my bag to see how much it would cost with shipping and taxes. But, to my surprise, I received a notification that my order was processed immediately. I was confused because I didn't have the option to choose the type of delivery, payment, or delivery date and location. I was out of town, so I needed to cancel the order. Unfortunately, there was no option to cancel the order online, so I had to call Macy's customer service.

I spoke to three representatives and a supervisor, and I cited Macy's policy that states that customers have 30 minutes to change or cancel their order after placing it. However, if you choose to buy online and pick up in-store or use same-day delivery, you only have 15 minutes to change or cancel your order. I called immediately to cancel my order, and they sent me a confirmation that I called within the time frame to cancel. The supervisor also verified that my order was canceled.

But, two days later, I received a UPS tracking notification for delivery. I called Macy's again, and after being transferred and being on hold for over an hour, I spoke to a representative and a supervisor who stated that the order was canceled. However, the next day, I checked my Macy's credit card, and the charge was still pending. I called Macy's Credit Services and requested to speak to a supervisor to dispute the charges. The supervisor said he would research the incident and call me back, but he never did.

This morning, I received an email notification that my order from Macy's would be delivered. I called Macy's again and told them that I did not authorize the charge, that I received a cancellation confirmation, and that I was not even home to accept the delivery. They transferred me from department to department to resolve the problem, and I am still on hold. The charges are still showing on my credit card.

The worst part of this experience was the misdirection, misinformation, and their inability to resolve the problem. One of the supervisors, Beverly, was blatantly rude. Macy's online ordering system has a problem, but the managers and supervisors did not take enough action to resolve the issue. They shuffled me from department to department, and this could have been avoided if they took more directive action.

I caution everyone before ordering anything from Macy's online website, especially from furniture and bedding. This has been the worst online ordering experience, and I hope they can improve their system and customer service.

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Macy's Macy's Customer Service Fails to Deliver: A Frustrating Experience

So, on March 1st, 2020, I placed an order on Macy's mobile app. I was excited to receive my package, but on March 5th, I received an email saying that my package had been delivered. I was confused because the package was delivered to an address I haven't lived in for about 4 years. I thought maybe I had made a mistake, so I checked the address on my account, but it wasn't linked to my account at all. I was really confused, so I checked my previous orders, but they all reflected that address. I was really frustrated, so I reached out to Macy's customer service.

After several phone calls and conversations with two different managers/supervisors, I was only able to receive a gift card, which I used to re-purchase the items. The first manager was able to issue me a gift card, but no help on how I could actually receive the packages that I ordered. The second manager was able to use the gift card and place the order for my items. The second manager also informed me and reassured me several times that he was able to update the address and he would be able to provide me with a 25% discount coupon for future purchases.

So, I placed another order on March 8th, 2020 (order #***262), and I received an email this morning stating that my packages will deliver in multiple packages. I checked the address and it's being delivered to the address that I was assured was removed from my profile. Macy's can't do anything because it has shipped. They can monitor and have UPS send it back to them. In order for me to receive my items, I have 2 options: one; pay for the items and once Macy's receives them back I can get a credit and two; wait for Macy's to receive the items and they can issue me another gift card and they can then use it to repurchase my items.

But in the meantime, my packages are being delivered to an unknown person who lives in a complex where they are stealing packages that are left outside, so people are walking around in stuff that was paid for with my blood, sweat, and tears. I work 8 a.m. - 4:30 p.m. with 6 kids at home. I do not have the time to sit outside and wait for packages to be delivered. When I was told that the issue was resolved, I trusted that and I went out on faith and placed another order. It's not often that I get to shop, but when I do, it's for quality, and I thought I would receive that from Macy's, but the quality of customer service is really missing from what I have experienced.

I am only one person that is contributing to their sales, so I guess I don't matter, and I have been shown that several times within a week. I am a pissed off online shopper, and I hope that Macy's can improve their customer service in the future.

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Macy's Macy's Customer Service is Terrible - Don't Buy from Them!

Macy's is a store that I will never shop at again. The customer service is terrible and they do nothing but lie to you. I had to talk to them five different times and every time they told me a different lie. I ended up canceling my mattress order because I couldn't deal with their lies anymore. I encourage you to not buy anything from Macy's unless you want to get screwed over.

I ordered my mattress on 11/26/21 and it was supposed to be delivered on 12/22/21. I was okay with waiting because my guests weren't arriving until New Year's weekend. However, I never received a confirmation email the day before with a small window of time for delivery. On the day of delivery, I received a text with a tracking link that showed the bubble for my address at the wrong location on the map. I called customer service and talked to someone with extremely broken English. She told me she would correct the tracking map and alert the driver, but that never happened and the delivery did not come.

I called customer service again and asked for the driver's number so I could talk to them myself. She said the driver had my number and would call if they could not find me, but they never called. I called customer service again and asked for the delivery manager's phone number so I could call him to see about picking my mattress up at their warehouse. She said she could not give me the phone number but would call the delivery manager and have him call me the next day and would call me herself to make sure I received a call from the delivery manager. I received a call from no one.

I found out my order was now rescheduled to be delivered on 1/12/22, almost two months after I ordered it. I explained how I had company coming in and no mattress for them to sleep on as I got rid of my old mattress after I had confirmation the new mattress was to be delivered on 12/22. They apologized but said there was nothing they could do. I went out and bought a cheap mat for temporary use and called customer service again to see if they would reduce the price of my mattress since I had to wait so long, go through the aggravation of customer service telling lies, and all my added expenses. They offered me $75.00, which was not enough. I told them to keep their $75.00 offer and their mattress and canceled the order.

I will never buy anything from Macy's again. I got online at Sams.com and ordered a better mattress for the same money, and I can pick it up on 12/26/21. It's not worth the aggravation to order from Macy's. Please take my warning and never order anything from Macy's.

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Macy's Macy's Customer Service: Incompetent, Unreliable, and Dishonest

I've had some issues with Macy's in the past, but I've always been willing to give them another try. However, their inability to resolve any problem has left me feeling frustrated and disappointed. Recently, I received the wrong item in my shipment. I immediately called to let them know of the problem, and the woman on the phone seemed to be helpful. She offered me a free replacement with free expedited shipping and assured me that she could send it to an updated address so I could send it directly to the recipient. She also said I could keep the wrong item because of the inconvenience.

About an hour later, I received an email with a return label, which I thought was strange because the agent said I did not have to make any returns. I called back, and the second agent said there were no notes in the system and I would have to make a return, even though it was Macy's error. When I asked to speak to a supervisor, he put me on hold and then came back to tell me he cleared it up, and I wouldn't have to make a return. About an hour after that phone call, I received another email saying I had to make a return by the end of the month. So I called again for a third time to confirm that I would not be charged for the replacement, and I could keep the wrong item. The third agent I spoke to assured me that it was fine and to disregard the email.

Uneasy about the situation, I checked my Macy's account and saw that it was going to the wrong address, and the item was backordered. Yet, the first agent said I would be getting the item in two days with expedited shipping. I called for the fourth time, asking to cancel the replacement order because it was going to the wrong address, and no one seems to know what they're doing. She told me she could not cancel my order and couldn't help me any further. When I asked to speak to a supervisor, she claimed she was able to cancel it for me and not to worry.

When I checked the next day and saw it was not canceled, I called and asked to speak to a supervisor right away. The person I spoke to confirmed that indeed the person I spoke to previously had lied, and it was never canceled. Every time I have called, everyone seemed to be making up answers, nor did they fully understand what I was saying because of the language barrier. So this time, they said they could put in a request for a cancellation, but no guarantees. When I didn't receive any updates, I called to see if the cancellation request was accepted. The agent told me that it was accepted, and my order was canceled, and I would receive a refund.

I was confused because the item being sent to me was free, so I shouldn't be receiving a refund. Relieved that my order was finally canceled, I disregarded that statement. A few hours later, I received an email that my order was being shipped out after the agent had just assured me that they had canceled it. I called again and spoke to a supervisor who said yes, the person I spoke to lied as well, and they cannot cancel the order. So, they suggested I let it ship to the wrong address and take it as a gift from Macy's.

I have given up trying to resolve my issue because I get nowhere. They tell you anything to appease you and get you off the phone with no truth behind it. The supervisors aren't any more helpful than the agents. Each time I called, I took down the agent's name and employee number, which the supervisors didn't even ask for. You would think that if agents are telling customers wrong information, they would want the employee's information to follow up and settle the confusion.

I understand that companies make mistakes, which is inevitable with the amount of business they do. But when there is no competent or reliable customer service to help fix the company's errors, I cannot continue to shop there anymore. It's good to know where the values of the company lie. Clearly, good customer service, honesty, reliability, and accountability are not Macy's priority.

I have found that companies like Amazon and Kohl's have had very responsive and accommodating customer service. I'll do my shopping at companies that value their customers, and I'll recommend my friends and family do the same. Macy's needs to step up their game if they want to keep their customers.

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Macy's Macy's: A Rollercoaster of Frustration and Disappointment

I'm not even sure where to begin with my experience with Macy's. It's been a rollercoaster of frustration and disappointment. Let me start by saying that we ordered a sectional almost two years ago. When we finally received it, it broke within four weeks. It took a long time to get all the necessary steps completed to return it and order a different sectional. The one we originally ordered had been discontinued, and we weren't willing to pay full price for a sectional that already needed a major repair. So, we ordered a new sectional that we were just settling for. Clearly, if that was the sectional we wanted, we would have ordered it in the first place, but we were stuck and had to order something through Macy's.

We waited a long time for the second sectional. It finally arrived, but it wasn't correct. Instead of two armless chairs, we received one armless chair and a regular chair. The delivery team took the wrong piece back, and the correct piece was ordered. Oh, I forgot to mention the chaise cushion wasn't made correctly, so we had to schedule a technician to come look at that. He agreed the cushion needed to be replaced (along with another cushion he found damage on). That was two months ago. I hadn't received an update, so I called for an update. Everyone I have talked to about the cushions can't even see anything about replacement cushions being ordered. Ugh.

Anyway, the missing armless chair was ordered. The delivery date came, and the armless chair they brought wasn't the correct fabric. We sent it back. The armless chair was ordered again. The delivery date came, and it was the wrong fabric again. We sent it back. We got a call that a third attempt for the correct item was being made. The delivery date was scheduled, but they didn't show up. I called customer service and was told the sales check number that was provided to us in the confirmation call from Macy's was a cancelled sales check, and the item now wasn't due until January. I asked to speak to a manager, but after being on hold for 45 minutes waiting for a manager, I hung up and called back. This time I was told that the wrong piece arrived at the warehouse again and that our salesperson was notified of the cancellation but not us. That just seems like someone is trying to pin the blame somewhere else. We got a call from customer service the day before the scheduled delivery date confirming a time frame, but nobody called us about a cancellation. Strange.

So, to recap the number of days wasted so far:

#1: Delivery of original sectional (which broke within a month)
#2: Day for technician to look at broken sectional
#3: Delivery of second sectional and pick up of the broken one. Wrong pieces delivered for new sectional and there was a faulty seat cushion
#4: Day for technician to look at faulty seat cushion
#5: Delivery of armless chair - wrong fabric
#6: Delivery of armless chair - wrong fabric
#7: Delivery scheduled and confirmed by Macy's for armless chair - no show.
#8: Future delivery of what is hopefully the correct armless chair
#9: Future delivery of new seat cushions

So, in total, we have had nine days scheduled at home waiting on furniture when one day is all it should have taken. This is only taking into consideration the physical time/days at home and not the countless hours on the phone with customer service. I am guessing I have spent well over 30 hours on the phone trying to get this mess resolved (and that is probably a grossly low estimate of hours). At this point, with pay that's being missed waiting on deliveries, we could have purchased three sectionals. I don't feel we should have to pay one penny for the armless chair we're still trying to get. The $400 that piece costs is nowhere near a fair compensation for the time, money, and frustration, but it would at least be a start. Unfortunately, the only thing Macy's has offered is a scripted apology.

We chose Macy's thinking we would get good customer service. What a HUGE mistake that was. The local store has zero control over the process after the order is placed. At that point, you are just another person in the queue of other people calling in to the customer service center.

Well, off to make yet another phone call to try to figure out if my new cushions are even coming at all. I have a feeling they're not, and that I will have to schedule another technician to come out because the record of the first technician coming doesn't seem to exist. That would bring the total to 10 days... and counting.

To say I am frustrated and disappointed is an understatement. I have been nothing but kind and patient through all of this, but after two years of waiting for a complete sectional, my frustration is starting to take over.

If I could tell Macy's to just refund all of our money and come pick up this sectional, I would 100% do that! I would rather bring my outdoor patio furniture inside to use than deal with this company for one more day.

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Macy's Racial Intimidation at Macy's Store in Marlborough, MA: A Shocking Experience

I went to Macy's store in Marlborough, MA on August 27, 2014, to buy a new dress for my wife. We have been frequent customers at this store since moving to Massachusetts in 2008. We expected a pleasant and enjoyable experience. My wife chose four nice dresses and went to the dressing room. I sat on the couch outside the dressing room with our four-year-old daughter to wait.

To our surprise, in this seemingly pleasant environment, we suddenly became the victim of racial intimidation. Two small Mexican children (a boy slightly older than our daughter and a girl slightly younger) came over and stood between my wife and me as she was showing me the first dress. The boy ultimately stepped on the hem of my wife's dress and then started jumping on my feet. They pushed my daughter off the couch and sat down on it themselves and began staring at us.

I saw two women, who I presumed to be the mothers of these children, shopping in the swimsuit section. I walked over and began asking them to please control their children because they were disturbing us. The women stated that their children were not bothering us; that all they were trying to do was sit down on the couch. I told them that the children were pushing us out of the way and that the children needed to be controlled.

By this time, my wife had joined the argument. My wife again asked them to control their children. The women said that the children were not bothering anyone and that we should stop shouting at them. One of the women then began physically advancing on my wife who is pregnant. At this point, the store clerk and one of the store managers came over and began asking all of us to lower our voices.

The manager started asking the other women what was happening, and they said that their children were trying to sit on the couch and that we began shouting at them and asking them to control their children. As we continued to argue, the manager repeatedly told us to lower our voices. It soon became obvious that the manager was taking the side of the two women. The manager never asked to hear our side of the story.

We began to walk away to another department to purchase the dress, which my wife was still wearing. The manager then said that we could not leave this area of the store while my wife was wearing the dress. So, my wife had to go back to the dressing room and remove the dress. We then went to a different department and purchased the dress.

We left the store and began talking about sending some kind of complaint to your corporate office. My wife returned to the Macy's store and asked the manager for her name so that we could accurately recount what happened and who was involved. The manager refused to provide her full name. The only name we have is the one on her name tag: Dorie. I trust this will be sufficient to identify her.

When my wife raised her voice again in protest that the manager refused to provide her full name, the manager asked my wife to leave the store because she was disturbing other customers. We find this entire experience to beyond any reasonable explanation and quite frankly unacceptable for a store which considers itself to be rather stylish.

Why can my daughter and I not sit on the couch outside the dressing room without being disturbed and intimidated by other customers? Why does the manager take the side of the other customers without even listening to our side of the story? Why does the manager assume that just because we are upset and shouting at the other customers that we are the villains? Maybe we had a legitimate reason to be upset. Maybe the manager should have considered that the other customers had done something to provoke us. Perhaps that is why we were angry.

As we left the store, the manager began lecturing us on what kind of example we were setting for our daughter. I am proud to say that, through our actions, our daughter will learn not to be intimidated by other people who think they may do whatever they wish and say whatever they wish without any consequences. We will teach her to confront those who wrong her, and she will learn not to be afraid to confront people regardless of their race.

As much as we like shopping at Macy's, we find it difficult to ever spend another dollar in your store. The treatment of your manager is entirely unacceptable. We thought this matter should be brought to your attention, in the vague hope that someone might do something to stop such things from happening in your stores in the future.

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Macy's complaints 809

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In my latest bill, you charged me for sales tax for a pair pants or a couple shirts. I live in NJ and there is no sales tax on clothes. I would like to know how this happened and if some one can review my past bills. I think you are trying to hide this issue which could be wide spread. I have received the credit but am concerned you are doing this to other people

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I have been unable to use my Macy’s Platinum card since the start of 2024. I attempted to make a purchase on January 1st at the Macy’s in Torrance, California, but my card would not accept the purchase. I realized that I had not activated my new card and thought this was the reason why my purchase was unsuccessful. I visited this same location on January...

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Macy's Macy's keep cancelling my online orders for no reason

From past couple of years - Macy's cancelling my online orders for no reason. When I called Macy's CS, person could not give me any reason but did confirm if I place any online order, it will be cancelled. I insist to provide the reason, he said there is nothing in their system that he can provide any reason. Asked to talk his superior but said not available and gave me 888 number to call back on a later time. Asked reference number for the call and his full name, provided his name as William but refused to provide full name citing for security reason.

Need to know/find out why Macy's is cancelling my online orders and cannot help customer like me to provide an answer what happened or why cannot get any online orders?

Am I the fist one having this issue or victim of this?

Will appreciate to file this complaint and hoping for the resolution...

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Is Macy's legit?

Our verdict: Complaints Board's thorough examination reveals Macy's as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, Macy's stands out for its commitment to quality and security. Clients considering Macy's should delve into its customer service record to gauge compatibility with their expectations.

Macy's earns 91% level of Trustworthiness

Perfect Trust Endorsement: Macy's achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Macy's. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Macys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Macys.com you are considering visiting, which is associated with Macy's, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Macy's website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Macy's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 809 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the macys.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Macy's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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9:47 am EST

Macy's Gift card

I made a purchase using 2 e-gift cards ($50 and $200) on 1/27. Macy's then proceeded to cancel my order without notifying me. The only reason I found out the order was cancelled was becasue Macy's charged my card for $183 when I used gift cards. When I called I was able to have the $183 charge reversed and was assured that the gift cards would be reimbursed within 5 business days and I would just have to redo the order. After the 5th day only one card was reimbursed ($50) and the $200 gift card was not. I called and they assured it would be reimbursed. After calling multiple times and being told the same run around it is now 2/8 (13 days after the order was cancelled) and still no reimbursement. I called and the gift card team is saying there is nothing they can do except send me a new physical gift card in the mail, that should arrive in 7-10 business days.

Claimed loss: 200 gift card

Desired outcome: 200 gift card

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01/16/2024 Dear Sir or Madam: I am having a difficult time reaching someone to help me with an issue that I am having with a return that I made to Macys in November. I purchased two coats in October of 2023 and I ordered the wrong size coats. The coats were a black Michael Kors plus size club collar zip front coat, and a camel colored Ralph Lauren plu...

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Order # [protected] On December 4, 2023 I purchased Lancome Renegie HPN 300 Peptide Cream. This was the first time I tried the product and used just enough product to give it a fair trial. Unfortunately it dried out my face and was unacceptable. It enlarged my pores and did not soften my skin. My husband attempted to return it to the store and was refused...

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6:01 am EST
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Macy's Arrived broken via ups... Givenchy irresistible eau de parfum roll-on, 0.7-oz. $34.00$40.00

On the way

Your replacement arrives by Tuesday, Dec. 12

Return by Jan. 31, 2024

GIVENCHY

Givenchy Irresistible Eau de Parfum Roll-On, 0.7-oz.

$34.00 $40.00

Na

Qty: 1

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Twice now Macy's Return Representatives have Lied saying "I would be refunded or a replacement would be forthcoming immediately ...as of this date Jan 8 2024 nothing has been offered or resolved and the requested Transcripts of the Live conversions from two Agents have not been forwarded to my Email...

Desired outcome: Refund the original Price or Deliver the Product in Safe Packaging...

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Update by Harper “GOFOYOS” EU
Jan 08, 2024 6:06 am EST

The Customer Service Reps assured Me that because of the Broken Shards of Glass, in the thin Bubble Envelope, it was best not to send it back in that condition, for the safety of the Return Handlers...

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Macy's Shoes

Ordered shoes using my shoe size. Shoes were very small. Sizing is wrong. I returned the shoes for a refund. Macys sent me anotrher pair apologizing for the damaged item. The iten was not damaged. I wanted my money back. I sent the pair back and they sent me another pair! Now that want me to pay for shipping the second pair back. I want my total cost of $32.09 refunded.

I have documentation but this website won't let me upload documents.

Claimed loss: 32.09

Desired outcome: I WANT A REFUND FOR $32.09 - DO NOT SUBTRACT THE $9.99 SHIPPING FRONM THE 32.09

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On August 7,2023 my partner and I went into the Macy's Oakland Mall location and spoke with salesperson in the furniture department. We were there to inquire on patio furniture that I found on the Macy's website. The salesperson assisted with the purchase of two outdoor furniture sets from Westin Trends which was only available via online order. He placed...

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7:33 pm EST

Macy's False advertising on brand and original cost of item

Macy's advertised a Godinger Set of 4 jungle glasses on clearance for $13.36 from the original price of 67.00 dollars.. well I recieved the glasses and they are NOT Godinger brand glasses, then the macy's original price is on the glasses box for 29.99.. So macy's is lying about the brand and cost of the item.. I called in and they would do anything, all the agent would do is state what is says on the website. She would not even take a complaint or do something about their false advertising and false brand name of Godinger.

Desired outcome: Macy's needs to credit back every person who purchased this product under false advertising and item information

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Macy's Credit card - macy's erased my bank info & autopay so I was made overdue

I have an 842 credit rating! And Macy's is messing with my credit! I've had a Macy's card for years. Granted, I only use it on occasion. But as with ALL of my accounts I set up auto-pay through my bank right away years ago. As I have been traveling I presumed autopay was taking care of my account. But today I discovered that Macy's had charged me $29 late fee. Also, they never notified me that I was past due! I've always set up alerts on my accounts. But when I went down the list I saw that NONE of the alerts were set! All my alerts were blank / erased! This is absolutely bogus and makes me wonder if they've deliberately done this to collect late fees! I'm furious!

Claimed loss: $29 Late Fee $3 Processing Fee & Likely Negative Credit Bureau Report

Desired outcome: Refund my $29 late fee and $3 processing fee AND reverse any late notice on my file as well as any reporting to credit bureau.

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In September, I selected many dresses from your online store to have shipped to my home to facilitate a purchase for my daughter's wedding (limited selection and sizes available in the store). I selected one and returned the others to the Manassas Mall store on October 9th, 2023. I received a receipt and thought it would be credited to my Macy's charge...

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I have been shopping at Macy’s Valencia since the store opened. I have purchased many items and gift cards in the past and have never had a problem---until today, December 9, 2023, 10:53 am. I was Christmas shopping for children’s clothing and spent approximately $200. I also purchased one (1) $200 gift card and one (1) $100 gift card. I think the gift...

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I placed an order in mid-October 2023. I order two luggage sets that were $74.99 each. One set arrived November 2nd. I called to advise them only one set came, and I still want the other set. The cms rep assured me that my reshipment will be on the way. You'll get an email with tracking in 24-48 hrs. I checked my email and it said. Thank you for your...

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I am writing to share my feedback on a recent shopping experience that left me quite disappointed. On November 24th, I made a purchase of Estée Lauder products on the official Macy's website. Unfortunately, I encountered problems when I tried to pay using PayPal. The payment page indicated that the transaction was unsuccessful, prompting me to contact...

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To Whom It May Concern, Helen Sosa Attachments Mon, 27 Nov, 13:50 (2 days ago) to customerservice Order Number [protected] To Whom It May Concern, On black Friday I went to Macy's website and found a beautiful Levtex Quilt for sale at $27.99, once I clicked on the item it placed pillow shawms in my shopping bag. I had thought it strange but thought...

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5:01 pm EST

Macy's Radley London Dukes Place medium pebble leather crossbody bag

Purchased online 01/19/2023 for $228. About 6 mths after using, the lining of the handbag started to pull away from the leather along the opening at the top. It has gotten worse with use and is clearly visible when the bag is open. I do not expect a $200+ handbag to start falling apart after 6 mths of use. I complained to Radley London and was referred back to you as the seller.

Claimed loss: $228

Desired outcome: A credit for the full amount of the bag so that I might purchase a replacement. I am happy to return the defective bag if you send a pre-paid return label.

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Macy's Order not receive

I made a purchased online 10/22/2023 with order# [protected] it's a Crucifix Pendant. I track the package and it was delivered; I check UPS tracking # 1Z5407R4YN40500832 based on the photo as proof of delivery that is not my address. I filed a complaint both Macys and UPS for this loss claimed. I attached my home address screenshot and the proof of photo to where the item was delivered.

The reason I wrote this complaint again because I been calling macy's customer service and my complaint was denied with no valid reason.

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I placed orders via Paypal with 3 different methods (checking account, debit card, linked credit card), and all were canceled by Macy's within minutes of the confirmation. After going in circles with the customer service rep to verify all the data already on my Macy's account and order (home address, shipping address, full name, phone number, each payment...

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My name is Ida Goodspeed and I am almost 80 years old. I’m a very good citizen, honest, spiritual and always believed in helping others. My credit score is perfect. I love shopping at Macy’s. I was in very good health, with a good solid mind. I was doing normal things everyday, such as, exercising, dancing, etc. I just loved life! Then my life was turned...

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About Macy's

Macy's is a well-known American department store chain that has been in operation for over 160 years. The company was founded in 1858 by Rowland Hussey Macy and has since grown to become one of the largest retailers in the United States. Macy's operates over 550 stores across the country, as well as an online store at macys.com.

The company offers a wide range of products, including clothing, accessories, beauty products, home goods, and more. Macy's is known for its high-quality merchandise and its commitment to providing customers with a great shopping experience. The company's stores are designed to be inviting and easy to navigate, with knowledgeable sales associates available to assist customers with their purchases.

In addition to its brick-and-mortar stores, Macy's has also established a strong online presence through its website, macys.com. The site offers a vast selection of products, as well as helpful features like customer reviews, product comparisons, and personalized recommendations. Customers can also take advantage of free shipping and returns on most orders.

Macy's is committed to providing its customers with the best possible shopping experience, both in-store and online. The company regularly updates its merchandise offerings to stay on-trend and meet the changing needs of its customers. Macy's also offers a variety of promotions and discounts throughout the year, making it easy for customers to save money on their purchases.

Overall, Macy's is a trusted and reliable retailer that has earned a reputation for quality, value, and customer service. Whether shopping in-store or online, customers can expect to find a wide selection of high-quality products at competitive prices, backed by Macy's commitment to excellence.

Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

Overview of Macy's complaint handling

Macy's reviews first appeared on Complaints Board on Sep 14, 2006. The latest review Credit refund was posted on Feb 21, 2024. The latest complaint Order not delivered (air fryer) was resolved on Dec 22, 2022. Macy's has an average consumer rating of 2 stars from 822 reviews. Macy's has resolved 132 complaints.
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  1. Macy's contacts

  2. Macy's phone numbers
    +1 (800) 289-6229
    +1 (800) 289-6229
    Click up if you have successfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 289-6229 phone number Click up if you have UNsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number
    United States
    +1 (513) 573-7912
    +1 (513) 573-7912
    Click up if you have successfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (513) 573-7912 phone number Click up if you have UNsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number
    International
    +1 (888) 257-6757
    +1 (888) 257-6757
    Click up if you have successfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 257-6757 phone number Click up if you have UNsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number
    Credit Customer Service
    +1 (888) 822-6229
    +1 (888) 822-6229
    Click up if you have successfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 822-6229 phone number Click up if you have UNsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number
    Furniture and Mattress Customer Service
    +1 (800) 568-8865
    +1 (800) 568-8865
    Click up if you have successfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 568-8865 phone number Click up if you have UNsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number
    Wedding and Gift Registry
    More phone numbers
  3. Macy's emails
  4. Macy's address
    685 Market St., 10th Fl., San Francisco, New York, 94105, United States
  5. Macy's social media
Macy's Category
Macy's is related to the Department Stores category.

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