Macy's’s earns a 1.6-star rating from 6 reviews and 811 complaints, showing that the majority of shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
not sure what they did was legal
I want to share my experience with Macy's in hopes others may think twice before shopping there. Typically, I shop at Neiman Marcus, but when I needed a mattress, I decided to try Macy’s, unaware Neiman Marcus also offered mattresses. I even signed up for a Macy's credit card to receive a discount, which seemed like a good idea—until everything turned into a nightmare.
The mattress description on Macy's website was misleading; it was advertised as medium firmness, but it was extremely hard. I immediately reached out to customer service, explaining that the mattress did not match the description, and I wanted a refund. However, I was told I would need to cover shipping and a restocking fee, which I felt was unfair given the inaccurate product information.
Unfortunately, customer service was not only unhelpful but actively frustrating. I was left on hold for long periods, and it felt as though the representatives were stringing me along. After days of repeated calls, I was finally told that all fees would be waived. But the entire return process was chaotic; even the pickup was scheduled incorrectly, forcing me to reschedule to accommodate my work hours.
Weeks later, I was told I’d receive a full refund, which would reflect on my credit card soon. Due to my busy schedule, I trusted the issue was resolved. Months later, however, I discovered that Macy’s had not refunded me but instead reported the balance as delinquent. My balance had also increased to over $300 due to penalties, and this had negatively impacted my credit score. When I followed up, Macy’s had no record of the representative’s promise to refund the amount fully.
This experience has been extremely disappointing and damaging to my credit. Macy’s has shown a lack of respect for customers, and the entire process felt dismissive and unprofessional. I urge others to consider shopping elsewhere if they value fair treatment and customer respect. Don’t settle for poor service—your hard-earned money deserves a better experience than what Macy’s provides.
Recommendation: STAY CLEAR OF THEM
Worry No More Insurance
I was trying to get insurance for my furniture through Macy's, and it was quite an experience. After two tries, I finally connected to a live person at the insurance company. I gave her my details, and she put me on hold for a long time. I heard some rings like I was being transferred, and then suddenly, I could hear kids in the background and even someone asking if someone wanted to see the master bedroom—just chaos. I was yelling 'hello,' but no one answered.
So, I called Macy's back while still having them on speaker so they could hear the craziness. The funny thing is, the Macy's rep said the same thing happened to him when he called for a customer—he even heard chickens in the background! I'm not sure I want to add this insurance for my furniture. The insurance name is 'Worry No More'—ironic, right?
Recommendation: DO NOT BUY
Macy's - Lazy managers cover for each other in Otay Ranch Chula Vista, CA
Every time I trIed to talk to the district manager or store manager dont even remember the one above all the little dept. Managers. They kept preventing me from speaking to her and I met her as well but all info was hidden to contact her. and they would avoid or hangup up on me if I tried I followed up with a police report. I had gotten illigally fired from...
Read full review of Macy'sCredit refund
Macy’s American Express Card
To Whom It May Concern:
I have been a Macy’s loyal customer since 2008. It is with great anger and frustration, that I am writing you this letter to express my disappointment in Macy’s credit card service. On November 24th, 2023, I was issued a credit refund to my American Express card in the amount of $ 949.95, after paying off my bill in full. I requested for the money to be sent to me via a check. The representatives said they issued a check for the credit refund but I never received it. I called dozens of times and they promised to issue another check. Again, I have not received the refund check as promised. I requested for the amount to be credited back to my American Express account instead.
To this day, I have not received my money that was owed to me. I am very disappointed in Macy’s credit services because every time I call to inquire about the refund, the representatives keep telling a different story and having me waiting since November 2023.
This is illegal what Macy’s is doing to its customers. I am asking for someone to please look into this matter, otherwise I will be taking legal action against Macy’s.
Thank you,
Very disappointed customer.
Awful customer service
10.23.23 the customer service rep who took my call at approximately 11:14am EST was hard to understand, heavy accent. I told her I couldn't understand her and I asked to speak to her manager. She wouldn't do it. Then she says to me, mam, I can't understand you. So she intentionally threw that back at me. This is America. I have the right to speak to someone I can understand clearly. She was not polite and I will never ever do business with Macys if they employ rude staff. The card I called about may be stolen, there are so many issues to discuss and she wouldn't help me. And wouldn't put me in touch with her boss. She obviously just let me sit on hold because after 35 minutes on hold, no one helped me. Again, 35+ minutes on hold, and Macy's thinks this is good customer service? Shame on you Macy's. You used to be a good company with good customer service. No more!
Recommendation: do not shop or use Macy's, their online service is horrible
Counter managers'are awful
I use Macy's.com to shop rather than going back to the Store in the Queens center mall NY.
I had to purchase various fragrances and skincare for wedding goodies.
I first stopped at the Victor and Rolf counter where I encountered a counter manager named Annabelle demeaning a sales associate. She was unaware of my presence.
I was shocked to see her corner that sales associate and speak down to her so horribly. She had tears in her eyes.
I said " excuse me, but, is it necessary to manage through intimidation"?
She apologized to me in terrible broken English.
I decided not to buy anything from that counter.
I went over to Chanel and greeted by the counter manager ( Novi ) now she is the epitome of excellent Customer service and her communication with her colleagues were wonderful.
I purchased several items from her.
I walked over to the Tom Ford counter and that counter manager who also manages the little Jo Malone counter,
Had the " I'm so much better than you attitude" I found it amusing ( she sells fragrance) Degree not necessary.
As I went over to the Clinique counter, I could clearly hear that counter manager ( Annabelle) calling her colleagues Sweetie and baby. After having just made one cry. I find many of the counter managers are lacking in emotional awareness ( Annabelle, definitely needs to seek professional help)
Clinique counter was much like Chanel beauty.
Wonderful and very knowledgeable sales people.
I went on and made a few more purchases and as always I'm very interested in what's going on around me.
The Lancome counter was lovely.
An authentic warm greeting.
I went down to the men's fragrances area.
My first stop after dodging the sales people was the Chanel counter.
What a waste of time.
The woman working ( Mildred)
Didn't know anything about the different men's fragrances at all. None of the notes!
A short much older woman from the MK counter shouted that all of the Bleau fragrances were the same.
She is absolutely incorrect as I use all three of them.
I was so displeased with the level of incompetent sales people that I shrugged my shoulders and walked away.
I'll stick to ordering online rather than go back into that store.
Recommendation: Order online from the website.
You are cool. Standing up for someone being mistreated by a miserable middle aged woman. I am sure that Chase will turn out fine.
Just so you know I lost custody of my son. I got angry at him and I punched him in the face. My wife tried to defend him and I told her I would punch her as well. My son was taken away from me and placed in foster care. My wife can only get him back if she leaves me. I gave him a black eye.
Macy's Complaints 811
Refund not received for returns
On 5/12/2025, I returned 11 items from 3 receipts to the Macy's Northridge, CA store, the return department. After coming home and reviewing the return receipt, I noticed 2 of the items were not refunded for. Of course, I should have paid more attention during the ringing but put all my trust into the cashier as we were also talking. I immediately reached...
Read full review of Macy'sDid not receive the entire order
Order #[protected]
My name is Beverly Adamick and back on May 6, 2024 I ordered 2 Clinique lipliners. When I received the package on May 8, 2024, only one item was included.
I called Macy's twice on Thursday morning, May 9, 2024, but I was put on hold once for a 27 minute wait and the other for a 32 minute wait.
I then tried an online chat and I was cut off.
Where is the remainder of my order? When should I expect it?
Please let me know.
Thank You
Beverly Adamick
56 Stage Coach Lane
Newington, CT 06111
Desired outcome: Where is the remainder of my order? When should I expect it?
Confidential Information Hidden: This section contains confidential information visible to verified Macy's representatives only. If you are affiliated with Macy's, please claim your business to access these details.
Hey Beverly, since you've had trouble getting through to Macy’s via phone and chat, you might want to try reaching out through their social media platforms, as companies often respond quickly there to avoid public scrutiny. Make sure to mention your order number and the issue clearly. If that doesn’t work, consider sending a detailed email to their customer support outlining your problem and requesting immediate resolution. Keep all your communication records in case you need to escalate the issue further.
Sales tax
In my latest bill, you charged me for sales tax for a pair pants or a couple shirts. I live in NJ and there is no sales tax on clothes. I would like to know how this happened and if some one can review my past bills. I think you are trying to hide this issue which could be wide spread. I have received the credit but am concerned you are doing this to other people
Read full review of Macy'sIs Macy's Legit?
Macy's earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Macy's. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Macys.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Macys.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Macys.com you are considering visiting, which is associated with Macy's, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Macy's website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Macys.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Macy's has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 811 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Macy's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Lack of response
I have been unable to use my Macy’s Platinum card since the start of 2024. I attempted to make a purchase on January 1st at the Macy’s in Torrance, California, but my card would not accept the purchase. I realized that I had not activated my new card and thought this was the reason why my purchase was unsuccessful. I visited this same location on January...
Read full review of Macy'sMacy's keep cancelling my online orders for no reason
From past couple of years - Macy's cancelling my online orders for no reason. When I called Macy's CS, person could not give me any reason but did confirm if I place any online order, it will be cancelled. I insist to provide the reason, he said there is nothing in their system that he can provide any reason. Asked to talk his superior but said not available and gave me 888 number to call back on a later time. Asked reference number for the call and his full name, provided his name as William but refused to provide full name citing for security reason.
Need to know/find out why Macy's is cancelling my online orders and cannot help customer like me to provide an answer what happened or why cannot get any online orders?
Am I the fist one having this issue or victim of this?
Will appreciate to file this complaint and hoping for the resolution...
Confidential Information Hidden: This section contains confidential information visible to verified Macy's representatives only. If you are affiliated with Macy's, please claim your business to access these details.
Gift card
I made a purchase using 2 e-gift cards ($50 and $200) on 1/27. Macy's then proceeded to cancel my order without notifying me. The only reason I found out the order was cancelled was becasue Macy's charged my card for $183 when I used gift cards. When I called I was able to have the $183 charge reversed and was assured that the gift cards would be reimbursed within 5 business days and I would just have to redo the order. After the 5th day only one card was reimbursed ($50) and the $200 gift card was not. I called and they assured it would be reimbursed. After calling multiple times and being told the same run around it is now 2/8 (13 days after the order was cancelled) and still no reimbursement. I called and the gift card team is saying there is nothing they can do except send me a new physical gift card in the mail, that should arrive in 7-10 business days.
Claimed loss: 200 gift card
Desired outcome: 200 gift card
Confidential Information Hidden: This section contains confidential information visible to verified Macy's representatives only. If you are affiliated with Macy's, please claim your business to access these details.
Refund for returned item
01/16/2024 Dear Sir or Madam: I am having a difficult time reaching someone to help me with an issue that I am having with a return that I made to Macys in November. I purchased two coats in October of 2023 and I ordered the wrong size coats. The coats were a black Michael Kors plus size club collar zip front coat, and a camel colored Ralph Lauren plu...
Read full review of Macy'sreturn declined
Order # [protected] On December 4, 2023 I purchased Lancome Renegie HPN 300 Peptide Cream. This was the first time I tried the product and used just enough product to give it a fair trial. Unfortunately it dried out my face and was unacceptable. It enlarged my pores and did not soften my skin. My husband attempted to return it to the store and was refused...
Read full review of Macy'sArrived broken via ups... Givenchy irresistible eau de parfum roll-on, 0.7-oz. $34.00$40.00
On the way
Your replacement arrives by Tuesday, Dec. 12
Return by Jan. 31, 2024
GIVENCHY
Givenchy Irresistible Eau de Parfum Roll-On, 0.7-oz.
$34.00 $40.00
Na
Qty: 1
View full product details
Twice now Macy's Return Representatives have Lied saying "I would be refunded or a replacement would be forthcoming immediately ...as of this date Jan 8 2024 nothing has been offered or resolved and the requested Transcripts of the Live conversions from two Agents have not been forwarded to my Email...
Desired outcome: Refund the original Price or Deliver the Product in Safe Packaging...
Confidential Information Hidden: This section contains confidential information visible to verified Macy's representatives only. If you are affiliated with Macy's, please claim your business to access these details.
The Customer Service Reps assured Me that because of the Broken Shards of Glass, in the thin Bubble Envelope, it was best not to send it back in that condition, for the safety of the Return Handlers...
Shoes
Ordered shoes using my shoe size. Shoes were very small. Sizing is wrong. I returned the shoes for a refund. Macys sent me anotrher pair apologizing for the damaged item. The iten was not damaged. I wanted my money back. I sent the pair back and they sent me another pair! Now that want me to pay for shipping the second pair back. I want my total cost of $32.09 refunded.
I have documentation but this website won't let me upload documents.
Claimed loss: 32.09
Desired outcome: I WANT A REFUND FOR $32.09 - DO NOT SUBTRACT THE $9.99 SHIPPING FRONM THE 32.09
Confidential Information Hidden: This section contains confidential information visible to verified Macy's representatives only. If you are affiliated with Macy's, please claim your business to access these details.
Order placed never recieved charged credit card and now ignoring and no refund
On August 7,2023 my partner and I went into the Macy's Oakland Mall location and spoke with salesperson in the furniture department. We were there to inquire on patio furniture that I found on the Macy's website. The salesperson assisted with the purchase of two outdoor furniture sets from Westin Trends which was only available via online order. He placed...
Read full review of Macy'sFalse advertising on brand and original cost of item
Macy's advertised a Godinger Set of 4 jungle glasses on clearance for $13.36 from the original price of 67.00 dollars.. well I recieved the glasses and they are NOT Godinger brand glasses, then the macy's original price is on the glasses box for 29.99.. So macy's is lying about the brand and cost of the item.. I called in and they would do anything, all the agent would do is state what is says on the website. She would not even take a complaint or do something about their false advertising and false brand name of Godinger.
Desired outcome: Macy's needs to credit back every person who purchased this product under false advertising and item information
Confidential Information Hidden: This section contains confidential information visible to verified Macy's representatives only. If you are affiliated with Macy's, please claim your business to access these details.
Credit card - macy's erased my bank info & autopay so I was made overdue
I have an 842 credit rating! And Macy's is messing with my credit! I've had a Macy's card for years. Granted, I only use it on occasion. But as with ALL of my accounts I set up auto-pay through my bank right away years ago. As I have been traveling I presumed autopay was taking care of my account. But today I discovered that Macy's had charged me $29 late fee. Also, they never notified me that I was past due! I've always set up alerts on my accounts. But when I went down the list I saw that NONE of the alerts were set! All my alerts were blank / erased! This is absolutely bogus and makes me wonder if they've deliberately done this to collect late fees! I'm furious!
Claimed loss: $29 Late Fee $3 Processing Fee & Likely Negative Credit Bureau Report
Desired outcome: Refund my $29 late fee and $3 processing fee AND reverse any late notice on my file as well as any reporting to credit bureau.
Confidential Information Hidden: This section contains confidential information visible to verified Macy's representatives only. If you are affiliated with Macy's, please claim your business to access these details.
Return policy
In September, I selected many dresses from your online store to have shipped to my home to facilitate a purchase for my daughter's wedding (limited selection and sizes available in the store). I selected one and returned the others to the Manassas Mall store on October 9th, 2023. I received a receipt and thought it would be credited to my Macy's charge...
Read full review of Macy'sCustomer service
I have been shopping at Macy’s Valencia since the store opened. I have purchased many items and gift cards in the past and have never had a problem---until today, December 9, 2023, 10:53 am. I was Christmas shopping for children’s clothing and spent approximately $200. I also purchased one (1) $200 gift card and one (1) $100 gift card. I think the gift...
Read full review of Macy'sMacy's online
I placed an order in mid-October 2023. I order two luggage sets that were $74.99 each. One set arrived November 2nd. I called to advise them only one set came, and I still want the other set. The cms rep assured me that my reshipment will be on the way. You'll get an email with tracking in 24-48 hrs. I checked my email and it said. Thank you for your...
Read full review of Macy'sMacy's online ordering system/customer service
I am writing to share my feedback on a recent shopping experience that left me quite disappointed. On November 24th, I made a purchase of Estée Lauder products on the official Macy's website. Unfortunately, I encountered problems when I tried to pay using PayPal. The payment page indicated that the transaction was unsuccessful, prompting me to contact...
Read full review of Macy'sMiss represented items price and placed a different item in my bag 2 problems
To Whom It May Concern, Helen Sosa Attachments Mon, 27 Nov, 13:50 (2 days ago) to customerservice Order Number [protected] To Whom It May Concern, On black Friday I went to Macy's website and found a beautiful Levtex Quilt for sale at $27.99, once I clicked on the item it placed pillow shawms in my shopping bag. I had thought it strange but thought...
Read full review of Macy'sRadley London Dukes Place medium pebble leather crossbody bag
Purchased online 01/19/2023 for $228. About 6 mths after using, the lining of the handbag started to pull away from the leather along the opening at the top. It has gotten worse with use and is clearly visible when the bag is open. I do not expect a $200+ handbag to start falling apart after 6 mths of use. I complained to Radley London and was referred back to you as the seller.
Claimed loss: $228
Desired outcome: A credit for the full amount of the bag so that I might purchase a replacement. I am happy to return the defective bag if you send a pre-paid return label.
Order not receive
I made a purchased online 10/22/2023 with order# [protected] it's a Crucifix Pendant. I track the package and it was delivered; I check UPS tracking # 1Z5407R4YN40500832 based on the photo as proof of delivery that is not my address. I filed a complaint both Macys and UPS for this loss claimed. I attached my home address screenshot and the proof of photo to where the item was delivered.
The reason I wrote this complaint again because I been calling macy's customer service and my complaint was denied with no valid reason.
Overview of Macy's complaint handling
-
Macy's Contacts
-
Macy's phone numbers+1 (800) 289-6229+1 (800) 289-6229Click up if you have successfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 289-6229 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 289-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 289-6229 phone numberUnited States+1 (513) 573-7912+1 (513) 573-7912Click up if you have successfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (513) 573-7912 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (513) 573-7912 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (513) 573-7912 phone numberInternational+1 (888) 257-6757+1 (888) 257-6757Click up if you have successfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 257-6757 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (888) 257-6757 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 257-6757 phone numberCredit Customer Service+1 (888) 822-6229+1 (888) 822-6229Click up if you have successfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (888) 822-6229 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (888) 822-6229 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (888) 822-6229 phone numberFurniture and Mattress Customer Service+1 (800) 568-8865+1 (800) 568-8865Click up if you have successfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have successfully reached Macy's by calling +1 (800) 568-8865 phone number Click down if you have unsuccessfully reached Macy's by calling +1 (800) 568-8865 phone number 0 0 users reported that they have UNsuccessfully reached Macy's by calling +1 (800) 568-8865 phone numberWedding and Gift Registry
-
Macy's emailscustomer.service@macys.com100%Confidence score: 100%Supportqwertyuiop@macys.com100%Confidence score: 100%Supportcustomerservice@macys.com100%Confidence score: 100%Support
-
Macy's address685 Market St., 10th Fl., San Francisco, New York, 94105, United States
-
Macy's social media
-
Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 03, 2025
- View all Macy's contacts
Most discussed Macy's complaints
false advertisement and poor customer serviceRecent comments about Macy's company
Did not receive the entire order




Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.