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1.6 822 Reviews

Macy's Complaints Summary

132 Resolved
677 Unresolved
Our verdict: With Macy's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Macy's reviews & complaints 822

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5:08 pm EST
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Macy's Credit refund

Macy’s American Express Card

To Whom It May Concern:

I have been a Macy’s loyal customer since 2008. It is with great anger and frustration, that I am writing you this letter to express my disappointment in Macy’s credit card service. On November 24th, 2023, I was issued a credit refund to my American Express card in the amount of $ 949.95, after paying off my bill in full. I requested for the money to be sent to me via a check. The representatives said they issued a check for the credit refund but I never received it. I called dozens of times and they promised to issue another check. Again, I have not received the refund check as promised. I requested for the amount to be credited back to my American Express account instead.

To this day, I have not received my money that was owed to me. I am very disappointed in Macy’s credit services because every time I call to inquire about the refund, the representatives keep telling a different story and having me waiting since November 2023.

This is illegal what Macy’s is doing to its customers. I am asking for someone to please look into this matter, otherwise I will be taking legal action against Macy’s.

Thank you,

Very disappointed customer.

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2:16 pm EST
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Macy's Sales tax

In my latest bill, you charged me for sales tax for a pair pants or a couple shirts. I live in NJ and there is no sales tax on clothes. I would like to know how this happened and if some one can review my past bills. I think you are trying to hide this issue which could be wide spread.

I have received the credit but am concerned you are doing this to other people

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6:56 pm EST
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Macy's Lack of response

I have been unable to use my Macy’s Platinum card since the start of 2024. I attempted to make a purchase on January 1st at the Macy’s in Torrance, California, but my card would not accept the purchase. I realized that I had not activated my new card and thought this was the reason why my purchase was unsuccessful. I visited this same location on January 18th to purchase 2 dresses and experienced the same problem with my Macy’s card. The salesman put me on the phone with a customer service representative who asked for my date of birth and social security number in order to confirm that I was the card holder. While I understand the need to provide this information, I was not willing to provide that information while other customers were within hearing range. I was sent to another counter to resolve the issue, only to experience the same exact scenario as the previous register. The customer service representative I spoke with on that phone call, said a letter would be sent with a number for me to call within 7-10 days. I called the number on the back of my card on January 19th in hopes of getting an answer as to why I couldn’t use my card. The person I spoke with was no help and kept telling me to wait for this letter. I asked repeatedly for her to find a manager for me to speak with, but she kept saying that she could not, or perhaps would find one. I sent 2 secure messages on Janu 23rd, explaining my situation thorough my account on the website and to this day have never received a response to either message. I received a call from Macy’s on February 4th and I explained my situation. The customer service rep gave me another number to call. This call produced no resolution and I was then told that I would not receive the letter for another 10-14 days. A full month has passed and I still have not received the letter, nor a response to my previous secure messages. I am extremely disappointed with the lack of service shown and unconcern to resolve my issue.

Desired outcome: I would appreciate a direct response from Macy's to finally resolve this issue.

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3:58 pm EST
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Macy's Macy's keep cancelling my online orders for no reason

From past couple of years - Macy's cancelling my online orders for no reason. When I called Macy's CS, person could not give me any reason but did confirm if I place any online order, it will be cancelled. I insist to provide the reason, he said there is nothing in their system that he can provide any reason. Asked to talk his superior but said not available and gave me 888 number to call back on a later time. Asked reference number for the call and his full name, provided his name as William but refused to provide full name citing for security reason.

Need to know/find out why Macy's is cancelling my online orders and cannot help customer like me to provide an answer what happened or why cannot get any online orders?

Am I the fist one having this issue or victim of this?

Will appreciate to file this complaint and hoping for the resolution...

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9:47 am EST

Macy's Gift card

I made a purchase using 2 e-gift cards ($50 and $200) on 1/27. Macy's then proceeded to cancel my order without notifying me. The only reason I found out the order was cancelled was becasue Macy's charged my card for $183 when I used gift cards. When I called I was able to have the $183 charge reversed and was assured that the gift cards would be reimbursed within 5 business days and I would just have to redo the order. After the 5th day only one card was reimbursed ($50) and the $200 gift card was not. I called and they assured it would be reimbursed. After calling multiple times and being told the same run around it is now 2/8 (13 days after the order was cancelled) and still no reimbursement. I called and the gift card team is saying there is nothing they can do except send me a new physical gift card in the mail, that should arrive in 7-10 business days.

Claimed loss: 200 gift card

Desired outcome: 200 gift card

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8:18 pm EST
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Macy's - Refund for returned item

01/16/2024 Dear Sir or Madam: I am having a difficult time reaching someone to help me with an issue that I am having with a return that I made to Macys in November. I purchased two coats in October of 2023 and I ordered the wrong size coats. The coats were a black Michael Kors plus size club collar zip front coat, and a camel colored Ralph Lauren plu...

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10:35 am EST
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Macy's - return declined

Order # [protected] On December 4, 2023 I purchased Lancome Renegie HPN 300 Peptide Cream. This was the first time I tried the product and used just enough product to give it a fair trial. Unfortunately it dried out my face and was unacceptable. It enlarged my pores and did not soften my skin. My husband attempted to return it to the store and was refused...

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6:01 am EST
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Macy's Arrived broken via ups... Givenchy irresistible eau de parfum roll-on, 0.7-oz. $34.00$40.00

On the way

Your replacement arrives by Tuesday, Dec. 12

Return by Jan. 31, 2024

GIVENCHY

Givenchy Irresistible Eau de Parfum Roll-On, 0.7-oz.

$34.00 $40.00

Na

Qty: 1

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Twice now Macy's Return Representatives have Lied saying "I would be refunded or a replacement would be forthcoming immediately ...as of this date Jan 8 2024 nothing has been offered or resolved and the requested Transcripts of the Live conversions from two Agents have not been forwarded to my Email...

Desired outcome: Refund the original Price or Deliver the Product in Safe Packaging...

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Update by Harper “GOFOYOS” EU
Jan 08, 2024 6:06 am EST

The Customer Service Reps assured Me that because of the Broken Shards of Glass, in the thin Bubble Envelope, it was best not to send it back in that condition, for the safety of the Return Handlers...

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5:36 pm EST
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Macy's Shoes

Ordered shoes using my shoe size. Shoes were very small. Sizing is wrong. I returned the shoes for a refund. Macys sent me anotrher pair apologizing for the damaged item. The iten was not damaged. I wanted my money back. I sent the pair back and they sent me another pair! Now that want me to pay for shipping the second pair back. I want my total cost of $32.09 refunded.

I have documentation but this website won't let me upload documents.

Claimed loss: 32.09

Desired outcome: I WANT A REFUND FOR $32.09 - DO NOT SUBTRACT THE $9.99 SHIPPING FRONM THE 32.09

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9:11 am EST
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Macy's Order placed never recieved charged credit card and now ignoring and no refund

On August 7,2023 my partner and I went into the Macy's Oakland Mall location and spoke with salesperson in the furniture department. We were there to inquire on patio furniture that I found on the Macy's website. The salesperson assisted with the purchase of two outdoor furniture sets from Westin Trends which was only available via online order. He placed the orders on the website with Macy's and then he rang the order up on the register in the store furniture department.

We were instructed that an email would be sent to my email with the order number and UPS delivery information. He stated the email would be sent within the next few weeks. We waited and received no information, we contacted the store on September 6, 2023, regarding where our merchandise was. We made numerous calls to Macy's customer service went into the store spoke with customer service, furniture sale associate and manager of the furniture department and received zero answers. I contacted Westin Trends and was informed that they never received an order with our names, address, phone number or email.

I have filed dispute with the Macy's credit card company and have sent in the paper evidence that I have numerous times have spoken with several individuals that promise they will get to the bottom of this incident.

I was only informed that the dispute was closed after we called as a follow up on our part. The reason for the closure was reported that evidence was requested but never provided. I provided the receipt from Macy's and emails between me and Westin Trends stating there was never an order placed. I faxed, emailed all this information numerous times.

I was contacted by the original salesperson, and he asked me to provide the receipt that was on 09/22/23, I have never heard back from him, and I have sent him emails and called w/voice messages as recent as December 11,23.

My partner and I have been instructed not to make payments on the charge card (which I was not planning on till we were turned over to collections) we are now making payments on merchandise we never received and cannot get any help from Macy store, customer service or credit card company.

We are beyond frustrated if anyone at Macy's Oakland Mall would like to contact me or my partner please feel free to call, email you know who we are.

All I want is this charge of 1398.00 dollars removed from our credit card so that I may close it and never shop at Macy's again.

Claimed loss: 1398.00 dollars

Desired outcome: get this charged removed from our Macy's credit card

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7:33 pm EST

Macy's False advertising on brand and original cost of item

Macy's advertised a Godinger Set of 4 jungle glasses on clearance for $13.36 from the original price of 67.00 dollars.. well I recieved the glasses and they are NOT Godinger brand glasses, then the macy's original price is on the glasses box for 29.99.. So macy's is lying about the brand and cost of the item.. I called in and they would do anything, all the agent would do is state what is says on the website. She would not even take a complaint or do something about their false advertising and false brand name of Godinger.

Desired outcome: Macy's needs to credit back every person who purchased this product under false advertising and item information

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4:53 am EST
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Macy's Credit card - macy's erased my bank info & autopay so I was made overdue

I have an 842 credit rating! And Macy's is messing with my credit! I've had a Macy's card for years. Granted, I only use it on occasion. But as with ALL of my accounts I set up auto-pay through my bank right away years ago. As I have been traveling I presumed autopay was taking care of my account. But today I discovered that Macy's had charged me $29 late fee. Also, they never notified me that I was past due! I've always set up alerts on my accounts. But when I went down the list I saw that NONE of the alerts were set! All my alerts were blank / erased! This is absolutely bogus and makes me wonder if they've deliberately done this to collect late fees! I'm furious!

Claimed loss: $29 Late Fee $3 Processing Fee & Likely Negative Credit Bureau Report

Desired outcome: Refund my $29 late fee and $3 processing fee AND reverse any late notice on my file as well as any reporting to credit bureau.

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12:44 pm EST
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Macy's - Return policy

In September, I selected many dresses from your online store to have shipped to my home to facilitate a purchase for my daughter's wedding (limited selection and sizes available in the store). I selected one and returned the others to the Manassas Mall store on October 9th, 2023. I received a receipt and thought it would be credited to my Macy's charge...

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4:00 pm EST
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Macy's - Customer service

I have been shopping at Macy’s Valencia since the store opened. I have purchased many items and gift cards in the past and have never had a problem---until today, December 9, 2023, 10:53 am. I was Christmas shopping for children’s clothing and spent approximately $200. I also purchased one (1) $200 gift card and one (1) $100 gift card. I think the gift...

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8:48 pm EST
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Macy's - Macy's online

I placed an order in mid-October 2023. I order two luggage sets that were $74.99 each. One set arrived November 2nd. I called to advise them only one set came, and I still want the other set. The cms rep assured me that my reshipment will be on the way. You'll get an email with tracking in 24-48 hrs. I checked my email and it said. Thank you for your...

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11:46 pm EST
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Macy's - Macy's online ordering system/customer service

I am writing to share my feedback on a recent shopping experience that left me quite disappointed. On November 24th, I made a purchase of Estée Lauder products on the official Macy's website. Unfortunately, I encountered problems when I tried to pay using PayPal. The payment page indicated that the transaction was unsuccessful, prompting me to contact...

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5:31 pm EST
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Macy's - Miss represented items price and placed a different item in my bag 2 problems

To Whom It May Concern, Helen Sosa Attachments Mon, 27 Nov, 13:50 (2 days ago) to customerservice Order Number [protected] To Whom It May Concern, On black Friday I went to Macy's website and found a beautiful Levtex Quilt for sale at $27.99, once I clicked on the item it placed pillow shawms in my shopping bag. I had thought it strange but thought...

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5:01 pm EST

Macy's Radley London Dukes Place medium pebble leather crossbody bag

Purchased online 01/19/2023 for $228. About 6 mths after using, the lining of the handbag started to pull away from the leather along the opening at the top. It has gotten worse with use and is clearly visible when the bag is open. I do not expect a $200+ handbag to start falling apart after 6 mths of use. I complained to Radley London and was referred back to you as the seller.

Claimed loss: $228

Desired outcome: A credit for the full amount of the bag so that I might purchase a replacement. I am happy to return the defective bag if you send a pre-paid return label.

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10:57 am EST
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Macy's Order not receive

I made a purchased online 10/22/2023 with order# [protected] it's a Crucifix Pendant. I track the package and it was delivered; I check UPS tracking # 1Z5407R4YN40500832 based on the photo as proof of delivery that is not my address. I filed a complaint both Macys and UPS for this loss claimed. I attached my home address screenshot and the proof of photo to where the item was delivered.

The reason I wrote this complaint again because I been calling macy's customer service and my complaint was denied with no valid reason.

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Macy's - Order canceled for "verification" several times

I placed orders via Paypal with 3 different methods (checking account, debit card, linked credit card), and all were canceled by Macy's within minutes of the confirmation. After going in circles with the customer service rep to verify all the data already on my Macy's account and order (home address, shipping address, full name, phone number, each payment...

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Macy's Customer Reviews Overview

Macy's is a popular department store chain that has been around for over 160 years. The company has a strong online presence through its website, macys.com, which offers a wide range of products including clothing, accessories, home goods, and beauty products.

Overall, Macy's has received positive reviews from customers. Many customers praise the company for its wide selection of products, competitive prices, and fast shipping. Customers also appreciate the convenience of being able to shop online and have items delivered directly to their doorstep.

In addition to its product offerings, Macy's is also known for its excellent customer service. Many customers have reported positive experiences with Macy's customer service representatives, who are knowledgeable, helpful, and responsive.

While there are some negative reviews of Macy's, these are relatively rare and tend to focus on issues such as shipping delays or problems with specific products. Overall, Macy's is a well-regarded retailer that offers a wide range of products and excellent customer service.
How to file a complaint about Macy's?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Macy's. Make it specific and clear, for example, "Incorrect Billing on Macy's Credit Card" or "Poor Customer Service at Macy's Downtown Location".

4. Detailing the experience: Provide a detailed account of your experience with Macy's. Mention specific key areas such as product quality, customer service, delivery, billing, or return policies. Include relevant information about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any steps you took to resolve it and the response you received from Macy's. Explain how this issue has personally affected you, whether it be inconvenience, financial loss, or disappointment.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Do not include sensitive personal information like your social security number, bank account details, or other confidential data.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Macy's. In the 'Desired Outcome' field, describe what resolution you are seeking, whether it be a refund, exchange, apology, or other forms of resolution.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure all the information provided is factual and relevant to your complaint.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the necessary fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Macy's or from other users who have had similar experiences.

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Macy's contacts

Phone numbers

+1 (800) 289-6229 +1 (513) 573-7912 More phone numbers

Website

www.macys.com

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