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Macy's Customer Service

394 Reviews

Macy's, Inc.

685 Market St., 10th Fl.
San Francisco
United States - 94105

Customer Support Phone Numbers

+1 800 289 6229(United States)
7 7
+1 513 573 7912(International)
0 2
+1 888 257 6757(Credit Customer Service)
1 0
+1 888 822 6229(Furniture and Mattress Customer Service)
1 1
+1 800 568 8865(Wedding and Gift Registry)
0 0

Macy's Complaints & Reviews

Macy's / versace sunglasses very unhappy with macy's customer service

Bunny Lafarga on Oct 30, 2018

Very unhappy with Macy's customer service at Sun Glass hut dept. I purchase most of my sunglasses here expensive one BTW. I purchased a pair of Versace with are not a year old, I used the sunglasses but they felt weird on my face. I took them back shortly after buying them and the...

Macy's / billing department (last attempt)

Sanam Hashimi on Oct 26, 2018

This is going to my last attempt to file a complaint. I have been calling since last year october to have them fix my account. I have a promotional account and regular account. My auto pay was going towards my promotional account which resulted on interest my regular account. I called many...

Macy's / an associate

anonymousty on Oct 23, 2018

I believe I got her name and it was salmi I assuming the spelling is incorrect but I was passing by on the main floor and she was leaning on the register in sunglass hut btw a beauty studio and women fragrances and never in my life shopping I had an associate look at me so wrong!!. It was so unprofessional and she said something disrespectful to me

Macy's / service

Stacy01 on Oct 22, 2018

I went into macys a week ago in Corpus Christi Texas. I was approved by a women asking if I needed help and I told her I was just looking. She told me her name if I needed help. I believe her name was Janie and told me she would be around petites. Well I went on and kept looking and she...

Macy's / belgique cookware set 11 pc set

Ms Turner on Oct 10, 2018

This set was purchased from Macy's online, the the bottom of all the cookware is pelling and starting to rust this set cost too much for this to be happening after you spend that kind of money for a cookware set. Attached are some pictures of this item and all the damages. I would like to...

Macy's / product and service

Whatever 21 on Oct 9, 2018

I have placed in online order on 08/08/2018 through Macy' for my favorite perfume Chanel Chance Eau. de parfum spray 3.4-oz the one with the silver cap. That's the only one I get from the Chanel Chance collection I have been using it over 10 years. When I received my order on time a...

Macy's / gift card

Edward Lipman on Sep 27, 2018

I ordered a $250 gift card for my niece 4/20/2018. Since I didn't receive a thank you note, I checked back with macys last week. I was told that my charge card was, indeed charged, but they forgot to take the next step of mailing the gift card. Yes, it was in their system, but if I didn't...

Macys / unauthorized charges - insufficient return payment

STlega on Sep 25, 2018

My name is Dr. Sima Tarzami and I am writing this to file a complain about Macy's Manhassat Branch for the following reasons: 1) Macys store did not refund my money fully for the items that I have returned (see attachments for a copy of my receipt; It was short for the amount of $53.47). I...

Macy's / customer service person

Daniel Bruneau on Sep 23, 2018

9/23/2018, 12:10 p.m., associate # 10923171 (Sarah) 5500 Grossmont Center Dr, La Mesa, CA 91942 I hope the associate number is accurate because it is Sarah and not Marina who does not belong in Customer Service. Sarah had a "cannot do" attitude. She communicated only when communicate to...

Macy's / charter club damask sheets

Michele Renee on Sep 22, 2018

I purchased two Charter Club Damask twin sheet sets for my two twin beds. I took off the flannel sets and wanted lighter sheets for the spring and summer months. I made this purchase because while on vacation I stayed at a friends house and loved the sheets she had on the bed. They were so...

Macy's / black/oxford heritage flc bomber

Stephanie Retteg Pauls on Sep 20, 2018

The 9/13/2018 my husband Juan Rodolfo Pina Salinas bought a woman Jacket at Macys Summit Mall at 3265 West Market Street in Akron, Ohio. The Jacket is a Black/Oxford Heritage FLC Bomber with the number 738994783585. He paid the jacket and they left the security pin on it, now we are in...

Macys / furniture

Ravi Venkatraman on Sep 13, 2018

Hi, I bought a sofa from Macys store at Crabtree valley Mall in Raleigh NC. Once it got home, realised it was not comfortable as it felt at the store & had a defective seating. Called Macys CS immediately the next day. We had a three day return policy. At the time of purchase, we were not...

Macy's / macy's online

Roy Jernigan on Sep 7, 2018

This is the absolutely worse run customer service call center organization that I have ever experienced, not only are the customer service reps incapable of helping with orders beyond a discretion of the what I purchased, they frequently lied to me about the status of my order, and...

Macy's / horrible policies and customer service

Carmen Merc on Sep 5, 2018

I bought a dress and pants with my macys credit card in the store and when I went back to return it one day after the 60 days they didn't return it or credit me, they offered me a significantly less amount. I will never purchase anything at macy's again. They are inflexible and...

Macy's / poor customer service

Joanne Powell on Aug 31, 2018

8/31/18 My daughter bought an Alfani top from Macy's . She removed the tags and put it on to wear to her first day of school where is in the administration. She realized that the security tag had not been removed so I offered to take it back for removal as she is a very busy mother of two...

Macy's / returning a rug

cpMDShopper on Aug 30, 2018

Unbelievably horrible experience - the most stressful service encounter I have had and it's stretched from almost 2 months now. I am assisting my mother with returning part of this order since this process has been a PURE NIGHTMARE. 1) I ordered two rug sets. One set is fine, do not need...

Macy's / online order

AdityaT on Aug 27, 2018

I ordered shirts on online and never received it. When it is past delivery date, I call macys to find out the status and find out shipping address has street name misspelled. The order goes back to the seller and i now have to call customer care and explain to them 10 times what happened...

Macy's / credit application - unauthorized credit report hard inquiry

Brenda oduze on Aug 27, 2018

I applied for a Macy's card only and was approved. I did not authorize you all to submit or apply for any other credit card. I received a notice that I also applied for an American Express. I did not want to apply for a American Express card. I have been working hard to build my credit...

Macy's / tommy hilfigers jeans for macy's.

Jimmy Sandlin on Aug 24, 2018

I purchased two pairs of Macy's Tommy Hilfiger jeans. I liked the quality so I ordered two more in a different color. Order # 1457512543 The weight of the denim is significantly less weight so I returned them. I emailed Macy's and explained the problem and stated I would like to purchase...

Macy’s / credit card

Danis1213 on Aug 10, 2018

There was fraud on my account 4 separate charges for the same item. When they did the orders it was to an address not matching my account and they used email and phone numbers similar to mine but not exact and again not matching the account. Macy's did notify me immediately and I said ye...