Regent Seven Seas Cruise LinesRude cruise staff aboard ship

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My family and I are faithful sea-goers who have traveled the world on cruises for more than a decade, so we thoughtfully chose to travel with Regent Seven Seas to beautiful Alaska based on Regent’s reputation and recommendations from others. Unfortunately, this trip was disrupted by a disturbing experience that took place aboard the ship.

It is our tradition that one night during the cruise our group dresses up in themed costumes. These costumes always bring fun and excitement to the ship and are always well received by the crew and other passengers. On Sunday, August 26, 2012, our group put on their themed costumes, which were faux fur coats and ski jackets and mingled with other passengers and the crew taking pictures, having fun, etc. Shortly thereafter, a member of the crew named Davor with an identification tag of General Manager (“GM”) arrested and began questioning the group and their costumes. The GM quickly became hostile with the group and stated that the group could not wear costumes unless they were approved by him. The GM never explained who he was or what the process was for approval of costumes. He told the group they were not permitted to eat at any of the ship’s restaurants; however, all members of the group were visibly dressed in the required elegant casual attire required by the ship’s dining rules. The GM stormed off and the group went back to their staterooms and took off their costumes to comply with the GM’s commands.

The next day I questioned the GM about his behavior and the GM’s response was that Regent customers are held to a superior standard and these customers would not approve of that type of dress on the ship. On Wednesday, August 29, 2012 I submitted an official complaint to Guest Relations that included a detailed description of the incident.

The treatment of our group by the GM was abusive and constitutes harassment. Is it a policy of Regent that if a crew member does not like what a passenger is wearing on the ship, then that crew member can forbid the passenger to eat? Regent should be appalled at this type of behavior by one of its own and it should have a zero tolerance policy for crew members treating passengers with such disrespect. This incident left us embarrassed, uncomfortable and disheartened and left all questioning whether we would travel again with Regent. Regent has refused to issue a formal apology.

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