Etihad Airways Customer Care Service

Etihad Airways

Head Office, New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates

Customer Support Phone Numbers

+1 800 266 7883(USA) 32 51
+44 34 5608 1225(UK) 26 25
+971 2599 0000(UAE) 37 51
+66 2787 3377(Thailand) 1 9
+34 910 507 223(Spain) 2 5
+41 844 002 211(Switzerland) 2 3
+27 860 123 150(South Africa) 5 4
+65 6818 5555(Singapore) 2 4
+35 17 0720 1585(Portugal) 1 5
+63 2792 6044(Philippines) 4 14

Etihad Airways Complaints & Reviews

Etihad Airways / food requirements

Oct 21, 2019

Hi, I would like to say firstly I've flown with etihad many times before - and never had an issue with my food requirements. When I booked my flights I ticked the boxes to make sure I had lactose free meals, as I am highly lactose intolerant. My first flight to the uk I wasn't aware I...

Etihad Airways / ey 334, date :19/10/2019, from jeddah to abu dhabi

Oct 20, 2019

Greeting, I wish to make a complaint regarding our return flight from Jeddah to Abu Dhabi the 19th of October 2019, Ref. to: Ticket # [protected] Ticket # [protected] Ticket # [protected] Ticket # [protected] Ticket # [protected] At the boarding gate we were informed that the seats that...

Etihad Airways / guest services for missing miles

Oct 19, 2019

Dear Sir, I traveled on Etihad from Abu Dhabi to Alexandria on 27 July 2019 and back on 8 August 2019. Air Miles were added to 27 July flight but not to 8 August flight. I wrote to Retroclaims more than once but only get this reply: " Etihad Guest Number: [protected] Dear Dr Abaza, Thank...

Etihad Airways / my flight to seoul

Oct 18, 2019

Dear etihad, I want to complain about the bad experience I had currently with etihad flynas flight to Seoul, I had the worst experience me and my friend since we saved a lot of money this year to have this trip that I will never have again, First, after paying my ticket I was not able...

Etihad Airways / cabin baggage size - selective application

Oct 18, 2019

To my surprise at Chicago O'Hare airport, Etihad airways has a skeleton box where your cabin bag need to fit in before they issue a tag. It was such a humiliating experience and almost every other passenger's bag was being refused a tag because it is an inch or so longer than the skeleton...

Etihad Airways / boarding

Oct 18, 2019

I would like to say that me and my wife are using your company in a last 8 years for our trips from Brisbane to Beograd every year. I bought  tickets from Setravel agency for return trip from Brisbane to Belgrade  booking number VLLCOP. But when we arrived to Abu Dhabi I missed my next flight...

Etihad Airways / booking service blocking my bank account

Oct 17, 2019

Hello I have purchased an Etihad airways ticket to fly from Istanbul to Melbourne on December 9, 2019. The details are as follows: Flight ey0096 from Istanbul to Abu Dhabi Flight ey0460 from Abu Dhabi Eticket receipts (same number): [protected]. I paid the full purchase of about 5000 Turkish...

Etihad Airways / seat change

Oct 16, 2019

Etihad AirwaysHi. I wish to make a complaint regarding our return flight from our honeymoon from abu Dhabi to Dublin the 13th of October 2019 ref QPTOCE. At the boarding gate we were informed that the seats that we had pre paid for were not available on this flight as the was a change of plane for our...

Etihad Airways / etihad flight

Oct 16, 2019

As salaam alaykum, Today my honey moon was destroyed by your staffs complete incompetence. Let me explain how, upon arriving on the plane a man in front of my wife decided to lean his chair back as far back as possible. Seeing this I tried to explain he was making the journey difficult for my...

Etihad Airways / person on check in desk

Oct 15, 2019

Etihad AirwaysHello sir Hope you are doing well I was traveling on etihad on 10 of oct from mumbai to Brussels via abudhabi I have been traveling with etihad regular basis This is first time I had very bad experience on checkin counter I was having overweight id approx 3-4 kg and I asked him that if...

Etihad Airways / missing bag and worst service by flight attendants

Oct 14, 2019

Etihad is the worst option to travel. Do notbtravel ever. The lady on the Chicago counter ( oct10th, flight from ORD to Abu dhabi) has dropped my luggage on the belt with out any tag and it is now missing for 4 days. I warned her multiple times while I was checking in that the tag wa...

Etihad Airways / etihad customer care agents

Oct 14, 2019

Etihad AirwaysDear sir, Iam very disappointed with ethihad service and especially the way the customer care agents in the philipines team handle the case. In August 8th 2019 I was supposed to board a flight from abudhabi to auckland but due to the false information given to me by the agent and their...

Etihad Airways / baggage extra paid twice because of a problem in your application system!!! (my etihad booking reference: yrpvdt)

Oct 14, 2019

Etihad AirwaysDear Madam/Sir, I had to deal with a very bad incident during my flight with your company. After realizing that we bought two tickets under the name of Siham Ibrahim Ousman Saleh and Ahmed Mostafa without in check-in baggage we bought online through your Etihad application 20 kg extra...

Etihad Airways / refund not received for etihad flight ticket

Oct 14, 2019

Etihad AirwaysI was travelling back from france to oman with my family and on my return etihad airways asked me if I could change my flight to oman air as their flight was overbooked and I agreed for it. Etihad confirmed to give euro 300 each for us (total 4 passengers) This was in august first week. I...

Etihad Airways / luggage delayed

Oct 12, 2019

To whom it many concern, Ref: MANEY26367 I'm writing this email with great disappointment. I waited for my luggage to be delivered at my Liverpool address on the 11th Oct, however after waiting ALL DAY, my luggage was still not delivered. I was later told that delivery was attempted at an...

Etihad Airways / product and service

Oct 11, 2019

Etihad AirwaysI am complaining about service and product, I supposed to travel from Regina to Delhi, India on October 10, 2019, I have some legal work in India on 12 oct . But There is messed up on my name, I went to airport this morning than Air canada denied my entry Because of name, Air Canada told...

Etihad Airways / charged for the name change of my daughter and didn't give me a receipt

Oct 11, 2019

Etihad AirwaysI am extremely frustrated by the way ethihad charged me 400 aed for my daughter's name being different in the ticket and the passport. I wasn't given a receipt for this and told that name has been updated. Is this the way you mentally harass a woman travelling with a kid? I was travelling...

Etihad Airways / multiple etihad flights overbooked

Oct 11, 2019

I have flown Etihad from Melbourne to Europe return and on both occasions our flights have been overbooked and significant delays and we were given a credit voucher that expires in 12 months to compensate us for the overbooking, even though we had to add 7 more hours to our flight and one...

Etihad Airways / non-receipt of refund for the cancelled air ticket

Oct 10, 2019

Etihad AirwaysOn 12th Aug, 2019, I've called the Etihad call center to cancel my mother's ticket having reservation code TEKLMG. Even though the ticket has been cancelled, refund has been not yet effected. As per the policy this should have been effected within 30 days. Appreciate your immediate action on...

Etihad Airways / refunds for services not provided - paid extra for economy leg room

Oct 06, 2019

Etihad AirwaysOn 19th September I filed a complaint: I booked my parents flight: Booking number : HGRLAB through CheapOAir: from Mumbai to Toronto via Abu-Dhabi 1) My parents passport does not have Surname but in given names have 2 names which they use as first and middle/last name 2) While booking I used...

Etihad Airways / baggage

Oct 05, 2019

I have had an outstanding complaint since January. An agreement for the payment of the bag was made back in June and I submitted my bank details on 10th June. I was advised that a payment will be made to my bank account within 14-21 business days. I chased this on 4th August by email...

Etihad Airways / etihad flight from sydney to frankfurt

Oct 05, 2019

RE: ETIHAD FLIGHT SYD-AUH EY455 BOOKING# XBDIIC, FRIDAY 2ND AUGUST 2019. I would like to express the extreme wrong doing made by Etihad on Friday 2nd August 2019 My father had booked and paid in full for a return flight from Sydney to Frankfurt, 3 months prior to his departure date on the...

Etihad Airways / bag drop at sydney airport

Oct 04, 2019

We arrived early for our flight and had checked in online to make the whole process faster. We have been standing in the bag drop queue for 45min with only 20 people ahead of us. The two counter staff are chewing gum and an additional two staff at your service desk are watching the queue...

Etihad Airways / etihad booking and reimbursement

Oct 04, 2019

My name is Miraflor Espineda, my booking reference is LLSOLW, email add: [protected] I booked a flight on the 25th of September 2019 for November 11 GOING TO CHIANG MAI THAILAND and fly back on the 17th OF November from CHIANG MAI TO ABU DHABI via Bangkok for 3 pax- myself...

Etihad Airways / not allowed to board

Oct 03, 2019

Me and my husband had a flight from Washington DC international Airport to Kathmandu Nepal yesterday 2nd October 2019. We were departing with the etihad airways from Washington DC to Abu dhabi then to Delhi India, and from there we had a connecting flight with Nepal airlines to Kathmandu...

Etihad Airways / not letting board in the plane

Oct 03, 2019

My wife and my 3 year old son were at the IAD airport to fly to Nepal. The flight was going from iAD to abu dhabi, then delhi India. But the etihad employess at the counter denoed to board my wife and son claiming that they needed a visa to go to india. Just so you know, she was not travelling to...

Etihad Airways / refund amount not received

Oct 03, 2019

Etihad AirwaysI purchased a partially refundable, round trip ticket from Chennai to Chicago on 23 April 2019. My onward journey was from 19 july 2019 to 30 July 2019. Booking Reference - NUBBQJ Ticket no. - [protected] I called up Etihad customer care and used my credit card to book . I had to cancel my...

Etihad Airways / very loud family on plane were very rude and did not control their children at all.

Oct 02, 2019

Very loud family on plane didn't control their children. Two kids sitting in the middle row seats 22E to 22G were running up and down the aisles and standing on the seats. The parents and family members did nothing to control the children and the etihad staff didn't seem to do much either...

Etihad Airways / inflight entertainment and smell

Oct 02, 2019

Dublin to Abu Dhabi flight 02 Oct 2019 After only 2.5 hours into the flight, the captain announced there was a smell coming from the back of the plane. Some passengers were moved further up the plane but most had to endure the smell. The smell was of gas or leaking battery fluid. The...

Etihad Airways / baby stroller part missing

Oct 02, 2019

Etihad AirwaysDear sir, I am Kinjal Ruchir Bhatt sending you some pictures and detail of travel with this mail . I was traveling alone from Saskatoon to ahmedabad . During my journey from Saskatoon I use to have one baby stroller brand GRASO -Modern click connect travel system . I received my stroller at...

Etihad Airways / customer service / handling procedure

Sep 30, 2019

date of incident: Tuesday, 24 Sep 2019 PNR - booking reference URWGRD Passenger name: Bielmann German, Mister In not to be beaten the ignorance and arrogance of Ms Laura Leitner, I hereby must strongly complain about her handling this issue: tourist visa and immigration to Kuala Lumpur...

Etihad Airways / flight schedule

Sep 29, 2019

Etihad AirwaysHi, I have a flight from Egypt to Abu Dhabi by Etihad Airways. As printed from Amadeus, the flight detail shows the schedule on 30 september 2019 on 5.40 a.m. The flight number is EY650. But suddenly, When i come to the counter to check in, they said that i got the wrong flight and give me...

Etihad Airways / bad customer service and causing unwanted stress

Sep 29, 2019

Etihad AirwaysMy name is Vanessa Rhoda, flight ref FAHLUL. I booked this flight to go home to SA to visit my ailing father & children. First, none of the customer care nrs in Thailand worked when I tried to arrange wheelchair assistance & authorisation to carry my chemo drugs. Etihad eventually...

Etihad Airways / flight cancellation

Sep 29, 2019

Hi, I have booked a flight for 14th Sep'19 and couldn't on board the flight due to some personal emergency, even after checking for the flight online. However from that day I tried to reach many forums to get connected with Etihad personal and it's been a pathetic experience and I have never...

Etihad Airways / gcs employer gate 41 jed north t

Sep 28, 2019

Etihad AirwaysI am the passenger with ID information bellow this complain, I am seriously writing this complain that I am passenger who has received verbal abuse / Ignoring answering me a question about the flight. This happened to me from one of the three GCS employers was on Gate 41 at King abdulaziz...

Etihad Airways / staff attitude islamabad airport

Sep 28, 2019

Dear Etihad I have arrived at etihad counter 50 minutes before the flight departure and i was told that we have closed the system. I requested to ask one more time but they refused and when i conntinued to request they started miss behaving and said shutup to me. He was not providing me...

Etihad Airways / lack of services

Sep 26, 2019

When crew cabin came with meal it must be one of two meat or checken and when it came to me there was only meat and have no choice take it or leave it a meal I already pay for it how can this happened and not only for me Second issue is that the airplane have no any kind of entertainment so...

Etihad Airways / damage to my luggage

Sep 25, 2019

Etihad AirwaysHi My Name is Rakesh Soni(Boking reference number -XJLKLA) I travelled with Etihad on 19th Sep 2019 from Ahmedabad to Abu Dhabi and Abu Dhabi to Manchester. I want to compliant about mishandling of my luggage bags. My bags are damaged badly, the wheels from my bags are broken.. Two...

Etihad Airways / customer service in etihad office branch

Sep 25, 2019

Me and my husband have visited the branch office in Kuwait on Thursday 19th of September 2019 with an official letter from the Directorate general of civil aviation for a discount. The employee took my phone number and said she would call us on the coming Sunday. Now, of course I had no...

Etihad Airways / flight cancellation and support

Sep 24, 2019

My travel from from HYD-DTW on 09/12/2019 at Chicago Airport. My reservation reference code FNQPAT Landed at Chicago Airport on 09/12 (Thu) at 4:00 p.m. My 6:20 p.m. flight from Chicago (ORD) -Detroit (DTW) got cancelled after long flight from HYD-Abhudabi-Chicago (20 + hrs of flight). I...