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Etihad Airways Customer Care Service

643 Reviews

Etihad Airways

Head Office, New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates

Customer Support Phone Numbers

29 44
22 21
33 47
+66 2787 3377(Thailand)
1 8
2 4
+41 844 002 211(Switzerland)
2 3
+27 860 123 150(South Africa)
5 4
+65 6818 5555(Singapore)
1 4
1 5
+63 2792 6044(Philippines)
4 13

Etihad Airways Complaints & Reviews

Etihad Airways / hand luggage and baggage

Syed Ali Syed on Nov 20, 2018

Hi this is Syed Ali travelling from Chennai to Kuwait. If I wont allow Hand baggage and check in baggage then u should have to clearly mention while we r booking ticket to our destination. Suddenly when we came with both baggage to drop in check in counter y should u not allow at once and...

Etihad Airways / paid round trip - booking team refusing to book return ticket

ren87 on Nov 20, 2018

I paid and booked a round trip in Etihad airways from New york to bangalore and travelled in December. After that I paid a change fee and then converted to a open ticket for my return journey as ticketing team convinced me that this ticket is valid for 1 year and I just have to pay the...

Etihad Airways / unethical behaviour by staff

Sharif1984 on Nov 19, 2018

I am writing to complain about inappropriate and unethical behaviour by etihad staff. I was travelling with my wife and son to Bangladesh on 8th April 2018 (eticket 6072526962336/337/338). We met Mr Madan Sapkota at the check out counter. As my wife was Nepali hence Mr Madan wanted to help...

Ethihad Airlines / multiple debits to my bank account for air tickets booked online

Athanasios Christogiannis on Nov 15, 2018

Dear Team, I have booked my tickets on 09/11/2018 . The booking was done onlilne using my Axis Bank Debit Card. The total amount Rs. 75051 for 3 tickets from delhi to athens, was taken on 9/11/2018. However there were 2 debits of Rs.25017 on 15/11/2018 again quoting the transaction of...

Etihad Airways / im complaining about the delay of my flight

Miona Nikolic on Nov 14, 2018

I was traveling from Bahrain-Abu Dhabi-Belgrade on 2nd of November. My flight from Bahrain was supposed to depart at 10:45 pm but it was late and I didnt make it on time for my flight Abu Dhabi-Belgrade at 2:15 am. Instead they gave me a ticket for Athens at 9:15 am and there I had to wait...

Etihad Airways / managing booking on line and checking in

Steve7297 on Oct 30, 2018

My wife and I are travelling from Heathrow to New Delhi via Abu Dhabi on Thursday 1/11. I have been trying all afternoon to update my personal details and check in. Your website will not accept any updated details and will not allow me to check in. So far I have tried 15 times! There is no...

Etihad Airways / online check-in procedure

Holger Schulz on Oct 30, 2018

On Monday the 22nd of October 2018 I tried to check-in online as I usually do. Unfortunately, I was not able to do so. Please refer to my screenshot attached. As far as I am aware of checking in online allows me a 20% discount for excess luggage up to 48 hours prior to departure.Due to the...

Etihad Airways / luggage damage claim

Owen 123 on Oct 26, 2018

Like to refer to DPR SINEY12083 summited by arrival services at changi airport Singapore for claim of damaged luggage caused by mishandling during our trip in Dec 2017. It has been closed to a year since the case was reported, assessed for claim, but no response from your airline. We are...

Etihad Airways / no commitment what is promised by agent

Chanduavvaru on Oct 26, 2018

Worst Airlines -- Never travel on this airline I'm trying to postpone my return journey ticket. When I called the customer service, agent provided a fare diff of $368/- ($148 + $200 + $20) for changing the return trip from India to LAX, after keeping me online for more than 1.20 min. Just...

[Resolved] Etihad Airways / poor and disgraceful advice including mis information from contact centre advisor

vicky0779 on Oct 25, 2018

Good evening I wish to complain about both the non, and mis information, given to me by an Etihad Advisor back in England. Firstly, I'd like to explain the devastating reason I had to fly to Abu Dhabi. On Saturday 13th October my dear daughter Kate Wells (a Deputy Head at an Abu Dhabi...

Etihad Airways / the entertainment system not working and the issue on the baggage weight.

Rajesh Duseja on Oct 25, 2018

Dear sir / madam, I and my wife are on a trip to london and have travelled from mumbai - abudhabi, abudhabi - manchester vide pnr no. Darzbt and wryast (ticket attached). Please also find attached an economy ticket issued by you (pnr no. Yktgcu). We are shocked to observe that the...

Etihad Airways / denying boarding pass

Arief Ali Mondal on Oct 24, 2018

I have not been provided with Boarding Pass for Flight No. EY0256 (from Abu Dhabi to Kolkata) scheduled on 22nd October, 2018 at 13:45 hrs, instead of having a confirmed Ticket No. 6072785050167. In stead I have been provided Boarding Pass for break journey (from Abu Dhabi to Mumbai and...

Etihad Airways / unethical treatment of passengers

Peter Kormylo on Oct 21, 2018

ETIHAD COMPLAINT- Flt EY0016 due to depart MAN 0905. My booking reference YBVKBP Departure Sunday 30 Sep 2018 to Abu Dhabi Airport Flight terminated after remaining on tarmac between 8.10am and approx. 2.30 pm. Reason for delay initially stated as congested airspace over Europe ...

[Resolved] Etihad Airways / flight delay/denied boarding

Julie McGregor on Oct 19, 2018

My name is Julie McGregor and I traveled with my young son Hayden Martin. On the 28th of March 2016 I boarded a flight EY486 from Dublin to Abu Dhabi due to take off after 2200 hours in the night after traveling through out the day which is where I come to this connecting flight to Perth...

[Resolved] Etihad Airways / flight change

Emma Reid on Oct 19, 2018

I travelled to austrailia on our honeymoon with etihad on 2nd of october 2018, we flew from glasgow to dublin and then from dublin to abu dhabi anf then on to melbourne. the flights were perfect and all on time and had no issues. then on tue 9th october i received a text message to say our...

[Resolved] Etihad Airways / baggage/flight attendants

PaymonG on Oct 18, 2018

I want to let you know about my experience flying with Etihad Airways on October 15th, 2018, flight #101 from Abu Dhabi to JFK. The flight attendant continuously bumped my arm and didn't apologize and would look back and smile at me. A baby cried the entire flight and nobody checked on the...

[Resolved] Etihad Airways / visa online service

Belancic on Oct 17, 2018

Hello on 16.10. i enteted the online visa link to get a tourist visa for my holiday from 15.12. to 29.12. the first the system asks is when do you arrive and i could chisse the 15.12. from calender all other dates were closed. So if i could choose it that means it is valid but the visa...

[Resolved] Etihad Airways / reimbursement of my 100 usd or 11380 jyp.

bhishm prasad on Oct 16, 2018

Dear Sir/Mam This is BHISHM PRASAD, had flight on 9th October 2018 from NAGOYA ( JAPAN) to ABU DHABI then ABU DHABI to DELHI (INDIA). My PNK No. Was - MXZQVQ ETKT - 6072947833184-4 I was charged 100 USD because My name was miss match according to executive but there was no miss match...

Etihad Airways / damaged baggage, no response

flyby90 on Oct 14, 2018

Hello, Please help. On Oct. 1st upon landing at MXP I found that my baggage had been broken (hole). At the damaged bag desk at MXP I was told that there was nothing they could do since I had flown in on Etihad (they had staff in place for the other 2 MEA carriers). They only thing they could do...

[Resolved] Etihad Airways / etihad # uwbqfs. refused to board on flight although reached at counter 1:45 hrs earlier

SMA110 on Oct 12, 2018

I booked a return flight from Toronto to Islamabad. On October 8th when I reached at Islamabad airport for Toronto Eithad counter staff said flight is just closed. I told them it is still about 1:45 hrs for flight departure and showed them the email that I received from Etihad that flight...