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Etihad Airways Customer Care Service

Etihad Airways

Head Office, New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates

Customer Support Phone Numbers

+1 800 266 7883(USA) 14 19
+44 34 5608 1225(UK) 12 8
+971 2599 0000(UAE) 15 27
+66 2787 3377(Thailand) 0 1
+34 910 507 223(Spain) 0 0
+41 844 002 211(Switzerland) 2 0
+27 860 123 150(South Africa) 3 0
+65 6818 5555(Singapore) 0 1
+35 17 0720 1585(Portugal) 0 3
+63 2792 6044(Philippines) 2 7

Etihad Airways Complaints & Reviews

Etihad Airways / refund of the money

Joanna Bailey on Oct 18, 2017
The official compalint. The booking numer is CTEFAR on the name of Neal, Joanna and Sara Bailey. The booking was cancelled by us on the 05.09.2017 and the refund still didnt happen? The customer service is ignoring us and leaving with the information that they are sending email to the right...

Etihad Airways / fare

nevish parmar on Oct 16, 2017
To, Andreia Cabrita Guest Relations Officer Etihad Airways 4th Floor Voyager Building Chicago Avenue Manchester M90 3DQ Dear Andreia Cabrita, Subject: Complain regarding unsatisfactory refund against cancellation (RQID 496577) Greetings! I would like to register complain regarding...

Etihad Airways / multiple payments

Chandrasiri Waliwita on Oct 12, 2017
This is to inform you that I have noticed multiple payment form my credit cards for changing the filght of the scheduled air ticket. Initially I purchased Air Ticket (e ticket No: 6075946805279 from a agent in Sri Lanka as a return trip. But I had to change the return trip from Tucso...

Etihad Airways / delayed flight compensation

Bunty K S on Oct 12, 2017
Dear Sir/Mam My Self Suma G Raut, Director of Aarya Hospitality, Hotel Aarya International Mumbai. I lives in Mumbai linking Road Khar west, My contact number is 9867102061, 9923335533 i am a traveler i always book other flights but this was my 1st flight with Etihad Airways but the 1st...

Etihad Airways / flight schedule change - issue with charges

vaidyanathaneaswaran on Oct 11, 2017
I have booked a ticket for eithiad airways vide PNR XEWKDN and RGMPPX wherein i had booked through Makemytrip.com for travel from Hyderabad to Abu Dhabi (20th november) and later from Abu dhabi to Madrid(21st November, 2017). There is no problem with this ticket. However the subsequent ticket...

Etihad Airways / etihad airport staff complaint!!

Lyle Fortoen on Oct 10, 2017
My wife and I were booked on a flight from JNB to Abu Dhabi on the 1 Oct 2017 scheduled to arrive at 0545am the next morning on Alitalia. Booking ref 4jeleh. We were approached by Ethiad staff member Lionel who advised that flight was fully booked, he coerced us with a 300USD voucher and a...

Etihad Airways / cancellation of my wife seat in a confirmed reservation

Essam Elgamal on Oct 10, 2017
My wife and I were on our way back from Venice to Abu Dhabi on EY 0080 Thursday 05/10/2017, Tickets no 6074905621624 and 6075707111052 There was no hope for a seat, redirected us to Turkish airlines, to try with them to find a seat at the last moment to Abu Dhabi through Istanbul. It wa...

Etihad Airways / I was not allowed to board the airplane

Muhammad Asadullah Khan on Oct 8, 2017
I was not allowed to board the airplane as my Pakistani NICOP expired without my knowledge. I had been clearly informed that I was not being allowed it will be illegal to fly. I am being penalized for no show. I request that I may pleased be refunded the amount for ticket. Muhammad Asadullah...

Etihad Airways / flight ey 141 from abu dhabi to toronto (oct 3rd)

Sergio Beristain on Oct 8, 2017
To whom it may concern at Etihad - What a strange disappointment this flight Ey141 from Abu Dhabi to Toronto was. After 4weeks travelling, I was very much looking forward to experiencing the quality reputation that I had associated with your airline. What I experienced, however, was something...

Etihad Airways / check in baggage related

Brijal modi on Oct 8, 2017
Hello, When I booked the tickets for Munich to and fro, as per my ticket it is written that I am allowed 23 kg one bag only. But when I gave collected boarding pass, staff told that I can check in 2 bags of 23 kg. This is real cheating about check in luggage limit. I have left so many...

Etihad Airways / complaint about food I was served in etihad airways

Sikandr on Oct 5, 2017
I was travelling on Etihad airways from Abu da bhi to Toronto. The y forced me to eat vegetables. First food I was served was vegetables and then again, when they served me, it was vegetables, They did not give me, chicken or lamb, and I was told that they are finished both items, The...

Etihad Airways / customer service

Khuram Awan on Sep 28, 2017
My wife is travelling from LHE to IAD.Your team at lahore airport they harras my wife and my 1 year daughter.The main person is Nouman.They misbehaved with her.My daughter got scared.Her flight number is 4242 and flight is 321.My wife name is Naheed Khuram and daughter is Mannat Awan.I...

Ethiad / customer service

Kiefer91 on Sep 28, 2017
Where to start? Really. We were in Thailand for 3 weeks and our missed flight was from Thailand to Edinburgh (with 2 stops in between). Our taxi from the hotel took us to the wrong airport which meant we missed the check in and the flight. As soon as this became apparent we called your...

Etihad Airways / complimentary coach service on for my return journey on 17 th october for 3 person from abu dhabhi to dubai for flight

gaurav jadon on Sep 25, 2017
Dear Sir/madam I have done the below attached booking to Ljubljana with your esteemed Ethiad airways flight .We are travelling from Dubai we need to take your coach service to Dubai from Abu Dhabhi airport .I am able to book the coach service on 12 th but for my return journey on 17 th...

Etihad Airways / etihad flight - abu dhabi - brisbane

Emer Tector on Sep 24, 2017
Flight: EY 484 Date: 29 Aug FQTV VA 1142419771 This is to document that the connection flight as listed as above, the flight assistants could not have been LESS helpful if they possibly tried. One in particular proved her arrogance very abruptly on the flight with a rubbish attitude and...

Etihad Airways / removal from aircraft on 13 august 2017 peter jessup

Jan Erenstrom on Sep 24, 2017
I would like to request reimbursement for an airfare relating to my partner's removal from an aircraft bound for Auckland New Zealand from Istanbul on Sunday 13 August. His name is Peter Joseph Jessup travelling on a New Zealand Passport. Ethiad Airways EY 0096 Istanbul to Abu Dhabi Ethiad...

Etihad / I have not received my lost baggage

achaudhury on Sep 22, 2017
Airline reference : bodazd On Sunday 3 September 2017 20:35 i boarded a plane from Lahore-Abu Dhabi- Edinburgh. I have still not received my baggage which got lost due to your staff's negligence. I am really disappointed as this is the first time boarding with this airline and i got thi...

Etihad Airways / change and refund policy

Jordán Judit on Sep 22, 2017
As (Judit Jordan) the passenger’s request to attend the return flight from Milan to Dubai 20th October 2017, without attending the outbound flight from Dubai to Milan 6th October 2017 deems rightful, *Etihad is kindly requested to review the passenger’s case* and engage in a fair...

Etihad Airways / mismanagement and irresponsibility at its best

Rajatgupta on Sep 21, 2017
I have booked a flight on 18/09/2017 from Melbourne to Hyderabad(India) dated 21/09/2017 and return on 24/09/2017.Scheduled at 3.50 pm from Melbourne. I rescheduled just the return ticket to 25/09/2017. When i came to the melbourne airport i was not allowed to board the flight. I had all...

Etihad Airways / frequent flyer account discontinued

Vinit N Shah on Sep 19, 2017
Dear Team, I had offered all the necessary documents well ahead of time, but you'll took more than 2 months to respond on the reply of my email, you can see the trailer mails and see how the entire thing has gone wrong, you'll deactivated my account and i lost all the miles accumulated, please...

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