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Etihad Airways Customer Care Service

Etihad Airways

Head Office, New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates

Customer Support Phone Numbers

+1 800 266 7883(USA) 17 28
+44 34 5608 1225(UK) 17 11
+971 2599 0000(UAE) 19 31
+66 2787 3377(Thailand) 1 2
+34 910 507 223(Spain) 1 1
+41 844 002 211(Switzerland) 2 0
+27 860 123 150(South Africa) 3 0
+65 6818 5555(Singapore) 0 2
+35 17 0720 1585(Portugal) 0 3
+63 2792 6044(Philippines) 2 8

Etihad Airways Complaints & Reviews

Etihad Airways / Huge amount charges of over luggage

Tenzin lhadon on Jan 19, 2018
I need to give complaint the time of boarding from new delhi international airport with the flight eithihad airway to moscou on the past date 28th september 2017. Passenger name robin bleyaert n is the foriegner. So from him the counter staff tooks 25000/- huge amount for his luggage when...

Etihad Airways / damaged bag

Rajni Somaiy on Jan 19, 2018
Dear Marc I am really sorry, I have retrieved the email from Denise that was sent yesterday, it went into deleted file as if it has been read, very surprising. None he less I have sent the banking details, the security side, how secure is your system? I have asked Denise for a form that can...

Etihad / damaged bag

Rajni Somaiy on Jan 19, 2018
Marc (ref.no.RQID 596717) I thank you very much for your email but I have not received any emails from baggage dept. I am very concern about it. I have checked all the folders, so please send them a massage to send the forms which are compatible on line format as pdf will only allow me to...

Etihad Airways / damaged bag

Rajni Somaiy on Jan 18, 2018
reference number RQID; 596717 membership number 107680847971I am very disturbed, I do not see this issue will ever be resolved. It is my ongoing complaint in regards with the damaged bag. I travelled with Etihad 0n the 20th February last year. When I went to collect my baggages I found one...

Etihad Airways / flight seating separating a young child and behaviour of crew

belle8 on Jan 10, 2018
Fri 22nd Dec Flight Etihad 487 business class Perth to Abu Dhabi - my 8 year child was seated where I was unable to see him, the main crew member was rude would not fix the problem and it took 5 passengers to move and fix the problem where I ended up across the isle from him. They had...

Etihad Airways / baggage delay and non-delivery at jfk

mp chavda on Jan 10, 2018
My name is Mrunal Chavda. I travelled to JFK New York Airport from Cape Town. on 6th January 2018.My PNR is OOHZHS. My journey from Cape Town started with MN 130 to JNB. From JNB I took EY 603 to Abu Dhabi. Finally, from Abu Dhabi to JFK in flight number EY 101. My baggage tag is MN...

Etihad Airways / luggage delayed and lost item (brand new laptop)

sainadh reddy on Jan 9, 2018
Am travelling from Chicago to Mumbai after several hours of delay and finally reached Mumbai but my bags didn't reach the destination.Baggage service people of Etihad in Mumbai airport said ill get my bags in two days will be mailed directly to my place in India. after receiving my bag...

Etihad Airways / service and transit

Zohaib Rasool on Jan 9, 2018
Dear Sir Every time i travel with etihad airline but this time i face too much problem and i miss my business meeting, Time, my family party and money. i traveled from BKK to AUE to Pakistan. First in BKK Etihad Airline load my one bag in plain and said to me carry one shoulder bag and one...

Etihad airline / ground staff

Avino on Jan 8, 2018
We been off loaded with infant by ground staff on 8/01/2017, at 8.10 eithad flight.ticket was booked 6 month ago n 48 hours online check in was done.we don't want to travel next in my life.0% customer service.instead of load on other evening flight.eithad demand for new ticket.what a...

Etihad Airways / rough behavior of airport staff at abudhabi airport

Hiren M. Bhatt on Jan 8, 2018
Dear Etihad Airways, I had a very bad experience of Rough behavior of ground staff at Abudahabi Airport (on 22/05/2017) and sent mail (on 29/05/2017) to them as stated below but received response just for the sake of it no proper action QUOTE: "Dear Guest, We had a very bad experiences of...

Etihad Airways / overcharges

Stella Hatzipapas on Jan 8, 2018
i flew with etihad airlines from athens airport to brisbane 28/6/15 the claimed that we had 84 kg over. this was not possible as we had boarded a domestic to connect through to brisbane. we got charged over 6700 euros we require this to be removed and refunded to us now see below invoice...

Etihad Airways / no help for severely disabled passenger for seat on aisle

Neena Bhuva on Jan 5, 2018
20 days before departure - eithad airlines call center informs me that not a single aisle seat is available for a severely disabled passenger. Flight starts from lhr to maa Customer relations do not reply to e-mails. Call center in belgrage - serbia useless as they do not have much authority. Good to talk. Example good morning. But cannot help.

Etihad Airways / missing items in my checked luggage

Syed Asjad Ahmad on Jan 4, 2018
I am not a regular customer of etihad airways and to be honest this trip was my first ever flying with Etihad airlines. i think that was my biggest mistake of choosing Etihad airways for my trip. My trip details are mentioned below. My complain is that there was a diamond ring in my...

Etihad Airways / missed flight reimbursement

Shezly on Jan 3, 2018
To whom it may concern, I am writing in regards to my Etihad flight EY203, Mumbai to Abu Dhabi on 19th September 2017, Booking Reference: NCLDJD, Ticket #6072133324809. I missed checking in for this flight literally by about 5-7 minutes due to very heavy rainfall in Mumbai that day/night...

Etihad Airways / missing miles

S.Arnold on Jan 2, 2018
I am the head of our family account and I have been claiming my father's miles earned from a malaysia airlines flight in March for almost nine months now. I've been sending emails to retroclaims@etihadguest.com every three or four weeks but apart from the automatic response email nothing...

Etihad Airways / ey22/ey462/va811 25/12/17

Natalie Hearn on Jan 1, 2018
On Christmas day my husband and I travelled with Etihad/Virgin Australia, from Manchester to Sydney, via Abu Dhabi and Melbourne. At check in, my hand luggage was deemed too large. It is a pull-along, cabin-sized case which so far has fit into every other airline's gauge that we have ever...

Etihad Airways / damaged bag

Rajni Somaiy on Dec 29, 2017
Dear Marc I have had a response from you on the 17/11/17, prior to that ELA ON THE 7/12/17 AND from Nic on the 10/11/17.I am very concern that you are asking me for my reference number, is your system not linked on my email or my name, surely you would have complaint log to access the...

Etihad Airways / delay, denied boarding at helsinki airport and lost baggage

Hasan Sherwani on Dec 27, 2017
I flew by Etihad Airways EY1537 departing from Helsinki at 14.10 pm on 7 January 2016 and travelling to Pakistan Lahore scheduled to be there at 13.50 pm on 8 January 2016. I suffered denied boarding, no meals or accommodation under Regulation EC261/2004, and lost luggage at the end of my...

Etihad Airways / lost bags and dreadful customer service

Adam Lovett on Dec 26, 2017
I flew from dublin to dar es salaam, arriving friday 22 december 2017. My two bags did not arrive. As I was flying from dar es salaam to cape town on sat 23 december ethihad staff offered to have the bags delivered direct to cape town. I made dozens of follow up calls on sat 23, sun 24...

Etihad Airways / airline cancel my flight with no alternative or reason

Marjan Molaie on Dec 26, 2017
hi I booked my flight from IKA - Mel ( 2/12/2017-21/4/2018) via tripsta website. On 20 of December, I have received an email the agency, they informed me that my return flight has been cancelled by the airline, with no reason given nor alternative flight back. furthermore, I am only...

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