The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Etihad Airways Customer Care Service


Etihad Airways

Head Office, New Airport Road, Khalifa City A, PO Box 35566
Abu Dhabi
United Arab Emirates

Customer Support Phone Numbers

30 46
24 22
33 47
+66 2787 3377(Thailand)
1 8
2 4
+41 844 002 211(Switzerland)
2 3
+27 860 123 150(South Africa)
5 4
+65 6818 5555(Singapore)
1 4
1 5
+63 2792 6044(Philippines)
4 13

Etihad Airways Complaints & Reviews

Etihad Airways / delay on a flight

sara fonseca on Jan 15, 2019

On 14 december 2018 I booked a flight tp 6917 / ey 83 for 09h15 and was suposed to arrive in rome 13h05 and take another connection to lisbon 14h25 and arrive there 16h30. But was a delay abu dhbi/rome of 2 hours so this flight just arrived in rome 3pm and nobody was there to inform me...

Etihad Airways / damaged baggage

Senthil Murugan on Jan 14, 2019

Hi, I'm SenthilMurugan Govindarajan and I travelled from New York To chennai via Abu dbahi My confirmation number was NLBQYD. I started on Friday, Jan 11 at 10PM and reached chennai around 3.45am on Jan 13th. I noticed my new baggage which was bought in 2018 was torn. I'm a frequent flyer...

Etihad Airways / baggage handling

Shiva kumara on Jan 9, 2019

I travelled from US (Chicago) to India (Bangalore) via Abu dhabi with Etihad Airlines on 8thDec2018 (boarding) and 10th Dec2018(Landed at bangalore). When I reached home I observed with sleepy eyes (morning 3 AM) that one of my Check-in bag is torn and the Chassis was damaged. So I called...

Etihad Airways / airfare and shuttle to dubai

Nenad Stjepanovic on Jan 9, 2019

If company provides a shuttle to dubai and advertises flights from dubai there should be a zero chance of having bureaucratic rigamarole which would prevent me from using this service. If one has purchased a ticket, which is current, whether a booking agent failed to arrange an additional...

Etihad Airlines / customer service

Rafick Azmutally on Jan 5, 2019

Hi I travelled from Melbourne, Australia to London on 31 December 2018. My flight number was EY 461 leaving Tullamarin Airport to Abu Dhabi at 2230. My seat number was 22A, a window seat. I was very uncomfortable and my feet started tingling. I had to stand up and walked to get some...

Etihad Airways / missed flight-etihad informed

nora twohig on Jan 4, 2019

Myself and my partner were due to fly Melbourne -London 28th Nov 2018, Ticket no: 6072574007143 + 6072574007145 Unfortunately due to a family bereavement we had to book an alternative flight prior to this date. Our flight initial Ethiad flight was booked through Fly Far, we were unable to...

Etihad Airways / etihad baggage check in

Ahmed Bucheery on Dec 27, 2018

Dear complaints officer Etihad airways Ref pnr zizrxf, etkt 6072136056242-6, etkt 6072136056243-0 I am ahmed bucheery, gold member card holder 1000 1071 3401 and my wife fatema bucheery, silver member card holder 1001 0048 0255. both of us are very loyal to etihad for many years but we both...

[Resolved] Etihad Airways / triple charge during online check-in and seat reservation

Mario Vermander on Dec 14, 2018

Dear, While trying to check-in passenger Beatrijs Schoutteten on-line for the Etihad flight from DMM to Brussels on Thursday evening 13/12 (booking ref. W64YWO ) was our credit credit card charged 3 times? At 13:25 on 12/12/18, the credit card was charged a first time for 170 SAR for...

[Resolved] Etihad Airways / they offering me a job, most of the people say that this is the fake company please u should take action

Anmbreen Asif on Dec 3, 2018

Hello sir, Most of the people are spoiling their lifes from this shity company please take actikn and save the lives. As you can see the most of the complaints.. The company make fools the people, they don, t know shat they are doing shity things. Please strickly take the action to those...

[Resolved] Etihad Airways / lost baggage

Monica Low on Dec 1, 2018

Can someone please help. I have flown twice this year with Etihad from SA to NZ. And both times my luggage did not arrive with me. I arrived on 30 Nov and my baggage is still not found. I also struggle to get hold of someone on progress. The website just say tracing. Check later. We are 3...

[Resolved] Etihad Airways / inappropriate behaviour

M.Tahir on Nov 23, 2018

Dear Tony Douglas, CEO Etihad Airways Re: PPQIED I am writing for your kind urgent attention regarding today's incident on Abu Dhabi Airport at 1st class checkin counter. I am a Gold Etihad Guest. My flight EY 151 departure time was 9:25 am from Abu Dhabi to Chicago (Business class ticket...

[Resolved] Etihad Airways / hand luggage and baggage

Syed Ali Syed on Nov 20, 2018

Hi this is Syed Ali travelling from Chennai to Kuwait. If I wont allow Hand baggage and check in baggage then u should have to clearly mention while we r booking ticket to our destination. Suddenly when we came with both baggage to drop in check in counter y should u not allow at once and...

[Resolved] Etihad Airways / paid round trip - booking team refusing to book return ticket

ren87 on Nov 20, 2018

I paid and booked a round trip in Etihad airways from New york to bangalore and travelled in December. After that I paid a change fee and then converted to a open ticket for my return journey as ticketing team convinced me that this ticket is valid for 1 year and I just have to pay the...

[Resolved] Etihad Airways / unethical behaviour by staff

Sharif1984 on Nov 19, 2018

I am writing to complain about inappropriate and unethical behaviour by etihad staff. I was travelling with my wife and son to Bangladesh on 8th April 2018 (eticket 6072526962336/337/338). We met Mr Madan Sapkota at the check out counter. As my wife was Nepali hence Mr Madan wanted to help...

[Resolved] Ethihad Airlines / multiple debits to my bank account for air tickets booked online

Athanasios Christogiannis on Nov 15, 2018

Dear Team, I have booked my tickets on 09/11/2018 . The booking was done onlilne using my Axis Bank Debit Card. The total amount Rs. 75051 for 3 tickets from delhi to athens, was taken on 9/11/2018. However there were 2 debits of Rs.25017 on 15/11/2018 again quoting the transaction of...

[Resolved] Etihad Airways / im complaining about the delay of my flight

Miona Nikolic on Nov 14, 2018

I was traveling from Bahrain-Abu Dhabi-Belgrade on 2nd of November. My flight from Bahrain was supposed to depart at 10:45 pm but it was late and I didnt make it on time for my flight Abu Dhabi-Belgrade at 2:15 am. Instead they gave me a ticket for Athens at 9:15 am and there I had to wait...

[Resolved] Etihad Airways / managing booking on line and checking in

Steve7297 on Oct 30, 2018

My wife and I are travelling from Heathrow to New Delhi via Abu Dhabi on Thursday 1/11. I have been trying all afternoon to update my personal details and check in. Your website will not accept any updated details and will not allow me to check in. So far I have tried 15 times! There is no...

Etihad Airways / online check-in procedure

Holger Schulz on Oct 30, 2018

On Monday the 22nd of October 2018 I tried to check-in online as I usually do. Unfortunately, I was not able to do so. Please refer to my screenshot attached. As far as I am aware of checking in online allows me a 20% discount for excess luggage up to 48 hours prior to departure.Due to the...

[Resolved] Etihad Airways / luggage damage claim

Owen 123 on Oct 26, 2018

Like to refer to DPR SINEY12083 summited by arrival services at changi airport Singapore for claim of damaged luggage caused by mishandling during our trip in Dec 2017. It has been closed to a year since the case was reported, assessed for claim, but no response from your airline. We are...

Etihad Airways / no commitment what is promised by agent

Chanduavvaru on Oct 26, 2018

Worst Airlines -- Never travel on this airline I'm trying to postpone my return journey ticket. When I called the customer service, agent provided a fare diff of $368/- ($148 + $200 + $20) for changing the return trip from India to LAX, after keeping me online for more than 1.20 min. Just...