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Etihad Airways Customer Service Phone, Email, Contacts

Etihad Airways
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3.8 2 Reviews 1407 Complaints
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Etihad Airways reviews 1409

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Etihad Airways - Three days to get from London to Bangkok. What a joke of an airline!!!

WE made the unfortunate mistake of booking a flight with Etihad Airways and it’s no one that we will ever make again. We were supposed to travel from London Heathrow Terminal 4 on 03/04/24 to Bangkok via Abu Dhabi. Our flight at 21.55 pulled away from the bridge but had to return around an hour later due to technical reasons. We had to stay overnight in a...

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Etihad Airways A Total Mess

I booked a return flight from Abu Dhabi to Birmingham England on 7th April to 14th April 2024.

I was shocked to find out my return connection from Birmingham to London Heathrow was actually a TRAIN TICKET!

I called customer service and was told that although my TRAIN TICKET had a flight number, I had to take a train from Birmingham New Street at 0300am.

I had to cancel this and get a taxi as anyone who has experience of riding trains in the UK especially at night is exposing themselves to become a victim of crime... The taxi added an extra 1,000AED onto the cost of my journey.

I also paid an extra 240AED for reserved seating on the flight only to find out my purchased seat had been sold to someone else and I had to be seated elsewhere.

Recommendation: I would recommend future customers to book a flight with another Airline to avoid being sold a TRAIN TICKET. I would also suggest Etihad to stop taking payment for reserved seating and then selling the seat to another passenger.

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Update by Brett Blair Wilson

Still waiting for an answer from Etibad Representative on why they think it is acceptable for a passenger to be sold a TRAIN TICKET to a destination airport under the guise of a flight.

As I have said previously... when purchasing a ticket on an Airline website it is obvious that the customer intends to fly!

Update by Brett Blair Wilson

Hi Etihad Representative... yes you are correct I can see which segments are operated by plane, train or bus now I am aware.

When booking a ticket on an Airline Website from Abu Dhabi to a destination airport, I expect to travel by air. If I want to travel by train then I will book on a train website.

I am an experienced traveller and I have never come across this issue with other airlines.

Referring to registering a complaint through your website, I have tried multiple times... It appears it is engineered this way to prevent negative feedback.

My best option is to voice my experience on this website and make future bookings with another airline!

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  1. Pros
    1. Award-winning cabin comfort
    2. Extensive global network
    3. Innovative loyalty program
    4. Exceptional in-flight service
    5. State-of-the-art fleet
  1. Cons
    1. Premium pricing strategy limits affordability.
    2. Limited budget travel options.
    3. Regional geopolitical tensions impact stability.
    4. Heavy competition from other Gulf carriers.

Etihad Airways complaints 1407

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cancellation of Etihad Airways itinerary from Abu Dhabi (AUH) to Nairobi (NBO) for travel dates 17 June 2024 to 16 July 2024. The original booking included flights EY150 from Chicago (ORD) to Abu Dhabi on 17 June 2024 and the connecting EY767 flight to Nairobi. The reservation number "SRFT9R" It is our understanding that while the Abu Dhabi-Nairobi route...

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In February I booked flights for the end of August with Etihad. I purchased 6 tickets directly from the airline - from Bangkok to Tel Aviv via Abu Dhabi. A few days ago, I received an email telling me that my flight was cancelled and moved 2 days later. Alternatively, we can leave a day earlier. Staying an extra 2 days will cost approx $2,400 for the 6 of...

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Etihad Airways Change my departure date without informing due to 5min "flight change" and want to charge twice the original price

I booked my tickets half a year ago just to make sure I can catch up with the F1 Hungary Grandprix. I checked via official website, the departure time was right. But last week I occasionally saw my ticket will be a day later so I will miss the game.

Etihad customer service said it was because of a 5 minute "schedule change" and they "surelly informed" me while no emails at all and my reservation info is still the same on the booking website as they got no information from Etihad either.

If I want to fly on the original date, Etihad would be glad to do refund and let my fly on my original flight at twice the price as the time I booked...

Claimed loss: Grandprix ticket and nonrefundable accommodation cost, approximately $1000

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Is Etihad Airways legit?

Our conclusion: Etihad Airways stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Etihad Airways's reputation as a trustworthy leader in their field. Customers can rely on Etihad Airways's services, assured they're dealing with a highly reputable and fully legitimate company.

Etihad Airways earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Etihad Airways. The company provides a physical address, 10 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for etihad.com can be seen as a positive aspect for Etihad Airways as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Etihad Airways's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Etihad.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Etihad Airways and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Etihad.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Etihad Airways.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the etihad.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Etihad Airways. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Etihad Airways Seat upgrade

I had paid yesterday for a seat upgrade and other seat changes.

Due to aircraft change I have been forced to be seated in another place where there is no extra leg room.

Very poor information and support or service on the ground when asking how to proceed. Felt un respected, disappointing

Reservation number NS5CVP

Claimed loss: 780AED

Desired outcome: Full refund

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I booked an eithad ticket on 28th-March-2024 from eithad platform for 3 people travelling from Delhi to London for 28th-April-2024. I did made the payment and amount was debited from my account but I didn't received the ticket. So, I called eithad customer care and they gave me NPBCVJ reference number and they said there was some issue because of that...

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Etihad Airways Suitcase broken into and items stolen

I flew Etihad Airways from Johannesburg to Abu Dhabi then Abu Dhabi to jeddah my suitcase was locked with a heavy duty lock. When I collected my bag and tried to open it at my hotel I found that the zip was clean broken my jewelry was stolen. I flew on the 15th of March 2024, 2:10. Also my bag was mutilated so badly. The fabric was torn and the wheels were broken off. My flight number EY313.

Claimed loss: 800 Rand for the bag2000 Rand for the necklace750 Rand for the ring3550 total

Desired outcome: Reimbursement for all losses

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Etihad Airways Denial of seat in flight

I am travelling from Abu dhabi to New york with a valid ticket booking confirmation. The Etihad lady staff asked me to wait for boarding as flight is over booked. They are not responding on any questions. What fault the customer is at ? This is the service that Etihad gives to customers? I am standing at airport with no clue where to go and what to do.. the Flight is EY103 from gate B10 of abu dhabi airport

Claimed loss: I might lose my job if i wont reach my destination on time. Who will be responsible for that ?

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Etihad Airways Stopover in Abu Dhabi

Name: Pro. Sarath Nonis

PNR: R5MOWQ

I purchased a ticket online from Etihad and selected to take advantage of 1 night free stop over in Abu Dhabi, as advertised.

I attempted to get my one night stay after purchasing the ticket. The system did not recognized my PNR. I emailed "[protected]@etihadholidays.com," they informed me that I have to stay 24 hours to be eligible. I called Etihad to say that the 24 hour minimum stay requirement was never mentioned when booking, they said they could not assist me either based on rules they have to go by.

I am now stuck in Abu Dhabi for 20 hours without hotel accommodation. If I was informed about the 24 hour requirement before I booked, I would NOT have selected this option.

Claimed loss: Be fair. One night stay is not the same as 24 hours. Pictures show website didn’t mention 24 hour requirement, until after the fact.

Desired outcome: I want free accommodation for one night in Abu Dhabi as promised. Thank you.

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Update by Sarath Nonis
Feb 29, 2024 3:50 pm EST

Vio,

I went to etihad to purchase an airline ticket, and NOT an overnight stay in Abu Dhabi. Here is the link I used.

https://www.etihad.com/en-us/

The above link that I used, the free stopover just popped. After it did, I thought a free stopover would give me a little rest before the next flight. I did not know about the 24 hour requirement. If I did, I would NOT have paid a few dollars extra to make a stopover. I did not expect Etihad promotions to be this deceptive. Common sense say one night is NOT 24 hours! If the 24 hour requirement was not provided in the link I used, that is a failure in your software system. I did not use the link you are sending me now.

Please go to the link I have provided (I sent pictures in my original complaint). If anything pops up that says about 24 hour requirement, I will rest my compliant. If not, can you please do the right thing and provide my accommodation?

I am sad to say that the statement about wanting to be "fair to all guests" is so disingenuous.

Once again, please use the link I have send. Then make a decision. Thank you. Sarath

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Ticket was bought by Etihad Airways 12.01.2024. Gues: Mirjana Dukelic Booking reference: L7KCIF Ticket number: 607 [protected] - 99 from Belgrade, Nikola Tesla to Melbourne, Essendon, departure 03/02/2024, and return 25/02/2024. For the return flight I have got an email form AIR Serbia that connected flight from Zurich to Belgrade has been updated, and...

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Etihad Airways Denied boarding and compensation

We 3 family members were supposed to fly in 2:45 pm flight to dammmam on 16th Jan, today. At the time of check in at 12.30 pm the staff requested saying that flight is over booked and we have to take 9:15 pm flight, I told our children have special classes we paid more money for that and I have back pain and knee pain that I can’t wait long.

Ms. Laila the supervisor promised me that she will provide hotel stay with food and taxi, also she will give compensation for the loss of our children classes and travel cost.

After making us wait for 4 hours around 3.30 pm she come out with other staff and said she can’t provide anything only food court voucher she can provide which is of no use for us … after she put us in pain and all stress she ended up giving nothing.. all I take with me is pain and stress

Claimed loss: No claim

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Etihad Airways Missed a flight because the transit time organised was to short and we had to stay 10 extra minutes in the landed plane.

The 12/01/2024, me and others customers missed our last connection flight because Etihad made us pick up our suitcases at Sydney airport instead of delivering it straight to Auckland (= final destination). I was flying all the way from France, and when I have been told in Paris I had to pick up my suitcase in Sydney with only 1 hour 55 min of transit in Sydney. I asked to speak to a manager that must have been in a hurry because after 5 minutes of discussion, she lied to me saying she would arrange the luggage pick up at my last destination. I have proof of that.

In addition to that, arriving in Sydney we had to stay 10 extra minutes in the plane that was landed because of whatever problem.

In addition to that, I had to convince immigration agents to let me out to pick up the luggage and get the Jetstar boarding pass.

In addition to that NO ETIHAD REPRESENTATIVE to help us at Sydney airport.

I had to pay of course for the flight Sydney-Auckland from my own pocket.

Desired outcome: I request the money back for the flight I paid from Sydney to Auckland : 521.61 NZD with Quantas.

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I am writing to complain about the terrible booking experience and follow up support I have received whilst planning to travel with Etihad from London to Bangkok in January 2024. I used the website to make a business class flight booking. Upon booking I was intrigued by the option offered of spending 1 night in Abu Dhabi with a complimentary hotel as part...

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On April 3, 2023, I went to your website under my reference ID to pre booked one extra luggage. There were some difficulties during the process of ordering. I don’t know how or what I did that it rung up 5 extra luggages fees that I don’t need. The credit card was charged in the total of $1,800 USD. I have been contacting your customer service team over the...

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Etihad Airways Transit connect stopover program

Booked a return flight with Etihad Airways, including a Transit Connect stopover. Promised a free hotel stay for layovers 10-24 hours. Managed to book for outbound journey but unable to secure for the return. Despite multiple emails and inquiries, received vague responses about 2024 contracts. Misleading promotion, lack of customer support, and unresolved concerns. Seeking resolution and the right to book as advertised. Disappointed customer.

Desired outcome: Being able to book a free transit connect for my journey back at January 1st.

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Booking Reference Number: U62BNY for Self Ticket # [protected] Passenger name: Ananthapadmanabha, Vellore Janardhanpillai Booking Reference Number: UE2NTA for my spouse Ticket # [protected] Passenger name: Shobana Padmanabha I had booked two Etihad airline tickets on 27th Jan 2023 at INR 91660 per ticket (Total INR 183320) using my Master Credit...

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Etihad Airways Purchase of extra legroom seat.

I just purchased extra legroom for my son on flight from London to Melbourne on 4 December. Your customer service person (Aditya) said the price would be 42 pounds. However, when I received the receipt (see attached) it says I paid AUD 115.90. The normal exchange rate at the moment is about $80. The highest you would pay for £42 for any online purchase would be about AUD 90. It is outrageous to charge me an extra $25 on top of that without warning me. There can be no justification whatsoever. I expect a refund of at least $20. It was paid on my credit card ending in 9630.

My name is David J. Richardson and my email address is [protected]@hotmail.com.

Claimed loss: $AUS 25.

Desired outcome: Please refund $25 for excessive, unreasonable exchange rate fee on purchase of extra legroom.

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I had a flight from Auh to bom, on 23 November 2023, Pnr number is QD9FTS. I was denied boarding as it was an oversold flight . I asked Vishal for compensation for bumping me off the flight and he gave to a voucher of $200 which is half of the 400 euro you mention on your website and even after showing him, he refused to understand and became extremely...

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Good morning I flew from Pakistan to Abu Dhabi yesterday and from Abu Dhabi to London Heathrow a connection flight. We had an emergency announcement and was told to be parpared to land in 10 mins and we was landing at eatenball airport ( not sure the correct spelling) I had a 21 month baby with me and my partner who was also travelling and my baby wa...

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F light number booking ref, tqzbsa ey424 from london heathrow toabudhabi 25thseptember Busisness class Not very well treated by your ground staff. Tey put me in a que for econimy class. Twice I gave my travel documents to the staff and non of them noticed I was buisness class. Hence I was not fast tracked which put a great strane on my leggs by the way im...

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Attention, fellow travelers: Before you consider booking with Etihad Airways, it's crucial you're informed about a grave incident I recently experienced. This is not just a complaint but a stern warning about the potential pitfalls you might face when choosing this airline. On Oct 26th, I boarded flight EY78 from Amsterdam to Abu Dhabi, expecting a...

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About Etihad Airways

Screenshot Etihad Airways
Etihad Airways, the national airline of the UAE, offers international flights to various destinations. Their services include economy, business, and first-class travel options, alongside cargo transport. Etihad also provides a loyalty program, Etihad Guest, and additional services such as airport lounges and chauffeur services for premium passengers.
How to file a complaint about Etihad Airways?

1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Etihad Airways. Make it specific and clear, such as "Delayed Flight Compensation Not Received" or "Unresponsive Customer Service at Etihad Airways".

4. Detailing the experience: Provide a detailed account of your experience with Etihad Airways. Include key areas such as booking process, flight experience, customer service interactions, baggage handling, refunds, or any other specific incidents. Clearly describe the nature of the issue, including dates, flight numbers, and any relevant details of your transaction with the company. If you have taken steps to resolve the issue, mention these along with any responses received from Etihad Airways. Explain how the issue has personally affected you, such as missed connections, financial losses, or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as boarding passes, receipts, correspondence with the airline, or photos. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Etihad Airways. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, compensation, an apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically articulated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally lodge your complaint about Etihad Airways on ComplaintsBoard.com.

9. Post-Submission Actions: Following the submission of your complaint, check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any replies from Etihad Airways or other users who may offer advice or share similar experiences.

Overview of Etihad Airways complaint handling

Etihad Airways reviews first appeared on Complaints Board on Jan 16, 2008. The latest review Cancelled flight-ey150 from chicago (ord) to abu dhabi on 17 june 2024 and the connecting ey767 flight to nairob was posted on May 22, 2024. The latest complaint Change my departure date without informing due to 5min "flight change" and want to charge twice the original price was resolved on Apr 26, 2024. Etihad Airways has an average consumer rating of 4 stars from 1409 reviews. Etihad Airways has resolved 976 complaints.
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  1. Etihad Airways contacts

  2. Etihad Airways phone numbers
    +1 (800) 266-7883
    +1 (800) 266-7883
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    United States
    +44 345 608 1225
    +44 345 608 1225
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    United Kingdom
    +971 25 990 000
    +971 25 990 000
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    UAE
    +66 27 873 377
    +66 27 873 377
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    Thailand
    +34 910 507 223
    +34 910 507 223
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    Spain
    +41 844 002 211
    +41 844 002 211
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    Singapore
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    Portugal
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    Philippines
    More phone numbers
  3. Etihad Airways emails
  4. Etihad Airways address
    New Airport Road, Khalifa City A, PO Box 35566, Abu Dhabi, United Arab Emirates
  5. Etihad Airways social media
Etihad Airways Category
Etihad Airways is related to the Airlines and Air Travel category.

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