SUBMIT A COMPLAINT

Khols Department Storecustomer service and management

1
N Nov 26, 2017

I went to the Buena Park store to exchange a shirt today around 6 pm. Two girls on the floor tried helping me find the item, but none of them knew where the product was located. When I went to the customer service department, the lady showed no interest in helping me and instead told me to order the item online. When I asked her to check if the Irvine location have the size I need, she gave me attitude and told me to wait in the corner while she called a girl from the floor to help me. I waited 30 minutes for them to call the store and then tell me they don't have the size. When I spoke to the store manager Rachel and explained her how disappointed I was with the wait time and their service, she completely brushed me off and told me that her employees are trying their best to help and pretty much called me a liar. Long story short, I'm really surprised with the service I received today and the way the manager handled the situation. If khols corporate really cares about how their management employees treat the customer then this complain shouldn't go unnoticed!

Post your comment