SUBMIT A COMPLAINT / Non-Delivery & No Response

1 CA, United States
Contact information:

"My 14-year old daughter saved up her own money to buy a Manga book from We were excited to find a US source with a reasonable price and placed an order on June 20, 2011. Even though I told her that it would take a week or so to arrive, she ran to the mail box every day looking for her book.

When it did not arrive within a week, I explained that many vendors ship by Media mail and that it might take 2 weeks or more to get here.

On 7-6-11, we logged into the site & checked the status of the order--hoping to find a tracking number. The system showed PROCESSING as the status. I wrote to them using their own email to ask if the item had been shipped or for an anticipated ship date. NO RESPONSE.

On 7-12-11, I wrote again (using their site email)--labeling the request for information as a 2nd request and explained that a child was waiting for a response. NO RESPONSE.

This is undoubtedly one of the worst Internet buying experienced I have ever had. If the book was not in stock, the site should have said so. If it was a backorder, the order acknowledgement should have said so. If it was an unexpected situation resulting from an inventory error, man up and say so. Let us make the choice as to whether to continue to wait or to cancel the order. instead, NO RESPONSE AT ALL.

To ignore our requests for information & to continue to disappoint a child is intollerable!

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