SUBMIT A COMPLAINT

North American Moving Services Johnston Iowa and Flagship Van Lines / moving

I contracted with Flagship Airlines on 5/25/18 to move household items and tools. An exact inventory was given and an estimate of $3009 was given based on cubic feet. contract number 1869294. North American moving services came on 6/3/18. They charged almost double at $5890 stating we used extra cubic feet. We used less boxes than they stated and even left some items off the move so I continually questioned their charges. Heed the tools were heavy and charged a bulk fee. Our contract specifically said no weight charges and only 1 bulk fee for a large tool chest. I demanded he only take the tools and unload the household items if we were over space requirements He refused and wouldn't do anything except demand 50% payment. I felt my items were held hostage so I paid but feel it was Bait and Switch.
I would like to pay the original contracted amount.

Sr
Jun 03, 2018

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