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MWEB.co.za Customer Service Phone, Email, Contacts

MWEB.co.za
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MWEB.co.za reviews 448

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12:00 am EDT
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MWEB.co.za Extremely Disappointing Service Experience with Mweb

Dear Reader, I feel compelled to share my recent experience with Mweb, and it pains me to say that it has been nothing short of a nightmare. The level of service provided by Mweb has left me extremely disappointed and frustrated. From unresponsive customer support to unresolved technical issues, my journey with Mweb has been filled with inefficiencies and lack of accountability. It's disheartening to see such a renowned company fall short in delivering basic customer service. I urge you to tread carefully if considering Mweb for your internet needs, as my experience has been far from satisfactory.

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8:30 am EDT
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MWEB.co.za Sitting without wi-fi and internet access for 5 days - no response from mweb

Am downgrading my package with MWeb, when i try to phone, its the annoying recording "our phones are ringing off the hook" how many agents are there to assist? Wait for hours only to be told we will transfer you, then again its listening to the recording where there is no one to assist at all so just end up hanging up, frustrated and annoyed, I logged a query on the mobile app which I had to download via mobile data just so that i can possibly track the order, no response from anyone at MWeb

Recommendation: Think twice before using MWeb, there are many more ISP's

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Hey, it sounds really frustrating trying to get through to MWeb. Since calls and the mobile app haven't worked, you might try reaching out via their social media platforms, like Twitter or Facebook, if they have them. Companies often respond quicker there to avoid public visibility of the issue. Additionally, look for an email address for customer support on their website; it might be another way to get a documented trail of your downgrade request. Keep all correspondence in case you need to escalate your request.

  1. Pros
    1. Reliable broadband speeds
    2. Diverse internet packages
    3. Free Wi-Fi router included
    4. 24/7 customer support
    5. Competitive pricing options
  1. Cons
    1. Limited coverage area compared to rivals
    2. Customer service issues reported
    3. Higher prices than some competitors
    4. Slower speeds on certain plans

MWEB.co.za complaints 446

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4:26 am EDT
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Featured review
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I have log an inquiry to request assistance with relocating my fibre from old address to new on the 24th April. Got a response with a link. Logged another inquiry explaining the issues I came across preventing me to log my move request. Phone them daily since the last attempt to try log the moving request. After nunerber of time phoning emailing and...

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2:36 am EDT
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MWEB.co.za Billing

I am very frustrated, after calling in on the 23 April 2024, notified you as Mweb that I am being over debited, as Last month in March I was over debited with R1885 taken from my account, this after we downgraded in February to a package of R369, the agent I spoke with than explained that it was an error on Mweb side and would be reversed, today 26 April 2024 I am debited a whole R3023,03, yet the matter can not be resolved

Claimed loss: I am now in a minus where I still need to pay on my other debits one being for my car

Desired outcome: The debit needs to be refunded, and I would like to terminate all services with Mweb

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4:03 am EDT
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MWEB.co.za Increased monthly fees without notification in December 2023 and again May 2024, unacceptable

I took the Mweb Black Friday promotion in November [protected]@ 689 per month and first month free,but connection commenced 10 January 2022, as per below email.

Subscription increased, without notification to R739,00 in December 2023 incorrectly since Mweb delayed installation and 6 months later, in may 2024 to R789,00.

Nb: due to delayed installation,my annual fee increase, changes by a month.

Please be advised that I’m currently unemployed, This increase is unacceptable.

I’m currently reviewing competitor uncapped wifi prices, noticed Mweb current promotion is between R299 / R 599 per month . Why am I being unreasonable invoiced R789.00.This is daylight robbery, disappointing service

Should I not hear from you within 24hours I will be escalating complaint and considering, other WIFI options.

I kindly request a call back from mweb manager,please.

I look forward to a favourable, urgently reply.

Many thanks

Desired outcome: Your currently monthly WI-FI promotional R to R599 monthly

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Is MWEB.co.za legit?

Our conclusion: After a detailed review, ComplaintsBoard finds MWEB.co.za to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, MWEB.co.za is known for their high standards and safety. If you're thinking about dealing with MWEB.co.za, it's wise to check how they handle complaints.

MWEB.co.za earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for MWEB.co.za. The company provides a physical address, 4 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Mweb.co.za has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Mweb.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • While MWEB.co.za has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 446 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to MWEB.co.za. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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3:57 pm EDT

MWEB.co.za Installation

I'm here to complain about the people from installation it's been two going on 3 days that my services are not active on my wifi they came to install Monday and told me they can't reach ontop for coverage that the guys will come in Tuesday to set it up and they lied no one came had to call the call center and told me today they will call and activate another lie they didn't like I mean I work with wifi what do they expect me to do I am so upset about this and I already paid my money to get such bad services

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8:45 am EDT
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MWEB.co.za Fibre speed

My problem started around the 6th of June 2023. Contacted tech support so many times and they still could not get the problem resolved. I have a 200mbps/200mbps fibre line and I am not even getting close to 100mbps/100mbps but still paying the full amount monthly for a 200mbps/200mbps fibre line. I need to get refunded for all the months I have been battling regarding this issue. Please can Mweb contact me asap.

Claimed loss: I need to get refunded for all the months I have been battling regarding this issue that tech support could still not get sorted out.

Desired outcome: I need to get refunded for all the months I have been battling regarding this issue, and problem needs to get resolved asap.

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4:03 am EDT
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MWEB.co.za Fibre

I signed up for Fibre on 23 Feb. I explicitly told the sales person I don't want to pay more than R500 per month. I was told I would pay R475 in Feb, R475 in March. That was because they had a promotion. After March I would pay normal rates. Today they are billing me for March and April together. A whopping R1000 which was never mentioned in the telephone discussion.

Desired outcome: I agree with March billing R475. But I do not agree that i need to pay for April at the same time as March. That was never mentioned.

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Update by Sthe Mdletshe
Mar 19, 2024 3:13 am EDT

I signed up for their fibre on 23 Feb. I agreed to pay R470 for the first 2 months Feb and March. I got a pro rata for Feb and paid R110. Now they want me to pay for 2 invoices in one month (March R470 and April 570) a wopping R1040 which I did not agree to.

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4:09 am EDT
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MWEB.co.za Mweb fibre

Please cancel my subscription with mweb, the service is totaly non existing, the fake numbers you have for you service is the tops, and your app is set so no one can contact or you, i do think this is just a money pit for you and not a customer service, the local company in Delmas have a better service and is available 24/7 for any technical assistance

Claimed loss: No internet connection

Desired outcome: Cancel my account please

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5:28 am EDT

MWEB.co.za Fiber Internet

Hi there,

I am extremely unhappy about the poor quality fiber internet provided to me.

Constantly having connectivity issues and no one attending to it.

I am paying for a fiber connection but the quality is so bad even below the lowest ADSL connection I had previously.

That is absolutely unacceptable. My neighbor has also Vumatel fiber (not via MWEB) and his internet is perfect.

What am I paying for?

Desired outcome: MWEB to attend to the problem

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3:14 am EDT
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MWEB.co.za Sales

Good day,

The service is not on standard.

We were with cool ideas and just got too expensive for a pensioner.

Cancel service with cool ideas in January, to be activated with MWEB on the 1st of March.

1st March nothing happened, with investigation Vumatel didn't cancel line that it can met activated with Mweb.

With allot of phones call later we are still without internet and its 11the of March today. Everyone just tell me that its be escalated.

Please phone me regarding the service!

[protected]

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9:26 am EST
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MWEB.co.za LTE/Mtn

I have been struggling for 2 weeks with my LTE/Mtn and been phoning every second day to find out what is happening with no luck,they say it is mtn sim problem but does nothing to respond to get it fixed properly...where is managers hiding and not looking to get problems fixed...after several emails to mwebinfo and on the mweb app logged the problem, without any luck and still not working..is there really nobody from management who can contact me rearding this problem.[protected].

Desired outcome: Rather Cancel then being ignored

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6:23 am EST

MWEB.co.za Poor service

I have been struggling for 2 weeks now about my LTE/Mnet, technical department keep on doing the same things over and over and its still not working, have been sending emails and phoned several times but with no response...they tell me they will phone back but never phone back.Then when I asked yesterday to speak to a manager I was told sorry he must wait for response as he is working from home and can't put me through directly to manager.How must I pay for such service where I can not be properly assisted.I have spend over R200 just on phoning,and keep getting the same response.

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4:29 am EST
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MWEB.co.za Cancellation of fibre connection

I log a call Ref: MWB [protected] on the 30th of January 2024 to terminate my service for the acc. nr. [protected] as i am moving house to another area. I was promised in 24 hours i will receive confirmation of my cancellation.

To date I have not heard anything from the agent that assisted me.

Can this be escalate Urgently to avoid me paying for another month which will really upset me.

Regards

Claimed loss: none

Desired outcome: Resolved

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9:59 am EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I called mwebs customer care on the 10/01/2024 to downgrade my package of R529 to R399. The consultant advised me to do so closer to the debit date. I did so I think it was on the 24/01/2024. The person assured me it's done and on the 26th the amount of R399 will be debited from my account. The morning of the 26th I woke up to see they tried to debit an...

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9:57 am EST
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Featured review
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Good Day, I have made use of Mweb’s ‘Moving Home’ option to move my Fibre from Roodepoort to Midrand. (What a joke!). I was on Openserve but only Metro Fibre is available, so I asked them to switch me over to Metro Fibre. After a long battle and many phone calls, I decided to cancel the order as I received a message stated that the order has been...

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2:46 am EST
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MWEB.co.za Subscription increase without notification

Worse company ever they increase subscription fee without notification and when you call them with queries the waiting time is so ridiculous14mins,ill never recommend Mweb I'm looking for alternative companies who can be there when I need them to solve an issue.Lazy [censored] consultants.All a got was a statement with no warning about the increase.They say its octotel who made this increase and they can't help for that.Why is your consultants so uneducated not having answers when we need them.Mweb is quick to get you onboard but the moment you need them they say [censored] you.Ill be done with you in the next few months

Desired outcome: Apology with 2months credited for not notifying me

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3:00 am EST
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MWEB.co.za I cant get through to an agent, online complaints, emails - I NEED OTP

I am trying to pay my monthly subscription. I do not know why, but the OTP is not coming through. My cell number is correct on your system, but the OTP is not coming through. I cannot continue my transaction with the OTP. I have been trying for more than hour to either speak to an agent, logging on the system or emailing, but all with no success. When I finally think Im getting through to an agent I get a message that says "due to unforeseen circumstances, we cannot take your call, please try again later". This message has been going on for more than hour. What is happening. All I want to do is pay my account. Why is it always so difficult to get assistance from MWEB. Nothing seems to be working, not the website, email or telephone enquiries. I would like this matter to be resolved as soon as possible.

Desired outcome: I want my problem to be solved. Please contact me urgently on [protected].

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6:48 am EST

MWEB.co.za My router needs to be repositioned from my lounge to my office in my home

My Router was repositioned from my officce upstairs, which was working perfectly, to in my lounge, downstairs in our double story home.

Unfortunately, the router was positioned in my main lounge, and needed to be installed in my office.

We are having intermittent communication on wifi, and I cannot get an order to be placed by MWEB to Metrofibre to do this.

I run two international businesses and 2 bnbs off this communication system, and it is not working as it should, nor is it in the right place.

Can someone reposition this URGENTLY?

There is no option for repositioning online, as we are in the same building, same address, but the online option will not accept this.

I have spent the best part of 2 days (no jokes) on emails and mobile phoene

for some response.

PLEASE HELP

Desired outcome: reposition my router to my office

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2:34 pm EST
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MWEB.co.za Fibre internet

I gave notice of moving on 14 nov 2023. They simply take like 6 days if the do, to respond to emails. Phoning in if your call do get answered the same problem has to be repeated over and over. Despite sending the correct address details, i even got a congratulations email fro mweb stating installation was done. Wow no ont box in my init and nobody contacted me for access to my home. Today 11 dec 2023 i am still without connection and no contact from anyone. My mobile data is depleted due to no fibre connection and therfor want to cancell without obligation to pay one cent further to this pathetic no service by mweb. You can not even reach them telephonically. I am done

Desired outcome: Cancellation without paying any cent going forward

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10:15 am EST
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MWEB.co.za Repair

Good day.

As you can see on the below pictures the line had to be dug up to find the wire and the white box. Plus everything has been broken.

The box was left open outside with everything exposed.

This is very negligent and to my observation more damage was done.

Please revert back to me as soon. as possibel as I find this very unprofessional and unexcepteble.

From our point of view the cable has been pulled from the outside and then snapped.

As we have no animals or anything in the front yard. There is no fiscal why this was done by us.

Desired outcome: Reapir to be done by mweb or the contracted company at there cost.

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9:17 am EST
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MWEB.co.za Outgoing mail Server

Good day,

I have been using mweb as my internet connection for the past 2 months and have been sending e-mails from my outlook account without any issues. This morning it simply won't send. When I connect my laptop to another device with Telkom data it sends fine, but the 2 agents I have spoken to insist that the fault is not with mweb.

I have attached images of pings I have done to check the server while using my other Telkom data connection - everything fine. Also attached a ping I did while using my mweb data sim - not fine.

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About MWEB.co.za

Screenshot MWEB.co.za
MWEB.co.za is a South African internet service provider offering a range of internet connectivity options, including fiber, LTE, and ADSL. They also provide hosting services, email solutions, and security products to ensure safe and reliable internet usage. Their offerings cater to both individual and business needs.
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- Summarize the main issue with MWEB.co.za in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with MWEB.co.za. Mention key areas of concern, any transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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Overview of MWEB.co.za complaint handling

MWEB.co.za reviews first appeared on Complaints Board on Oct 4, 2010. The latest review Fibre relocation is a total disappointment was posted on May 19, 2024. The latest complaint signed me up for an additional two year contract (without my consent or knowledge) when all I did was change my package option. was resolved on Mar 11, 2011. MWEB.co.za has an average consumer rating of 1 stars from 448 reviews. MWEB.co.za has resolved 2 complaints.
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  1. MWEB.co.za contacts

  2. MWEB.co.za phone numbers
    087 700 5000
    087 700 5000
    Click up if you have successfully reached MWEB.co.za by calling 087 700 5000 phone number 33 33 users reported that they have successfully reached MWEB.co.za by calling 087 700 5000 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number 225 225 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number
    Sales
    087 700 0777
    087 700 0777
    Click up if you have successfully reached MWEB.co.za by calling 087 700 0777 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 0777 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 0777 phone number 0 0 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 0777 phone number
    Technical
    087 700 2121
    087 700 2121
    Click up if you have successfully reached MWEB.co.za by calling 087 700 2121 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 2121 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 2121 phone number 0 0 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 2121 phone number
    Billing
    087 700 5000
    087 700 5000
    Click up if you have successfully reached MWEB.co.za by calling 087 700 5000 phone number 0 0 users reported that they have successfully reached MWEB.co.za by calling 087 700 5000 phone number Click down if you have unsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number 0 0 users reported that they have UNsuccessfully reached MWEB.co.za by calling 087 700 5000 phone number
    Sales
    More phone numbers
  3. MWEB.co.za emails
  4. MWEB.co.za address
    MWEB Building, 100 Fairway Close, Parow, 7500, South Africa
  5. MWEB.co.za social media
MWEB.co.za Category
MWEB.co.za is related to the Internet Providers category.

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