Register Sign in
FILE A COMPLAINT
Internet Providers MWEB.co.za
MWEB.co.za Logo

MWEB.co.za

186 Complaints
File a complaint

Having problems with MWEB.co.za?

File a complaint and get it resolved. It’s quick, effective and absolutely free!
Proudly resolving consumer concerns since 2004

MWEB.co.za Customer Service Contacts

+27 877 000 777 (Technical Help)
+27 877 002 121 (Billing)
+27 215 968 300 (Head Office)
+27 215 967 770 (Canal Walk Shopping Centre)
+27 113 407 270 (Clearwater Mall)
+27 113 407 481 (Cresta Shopping Centre)
+27 310 070 026 (Gateway Shopping Centre)
+27 113 407 172 (Menlyn Park Shopping Centre)
MWEB Building, 100 Fairway Close
Parow
South Africa - 7500
Postal Address
MWEB Connect, Private Bag X001, N1 City, 7463

Canal Walk Shopping Centre
Century Boulevard, Century City, Western Cape, Shop 117 - Pick 'n Pay, Entrance 4

Clearwater Mall
Hendrik Potgieter Drive & Christiaan de Wet Road, Shop 37 (next to Pick n Pay clothing), Lower Level, Clearwater Mall, Strubensvalley, Roodepoort

Cresta Shopping Centre
Cnr. Beyers Naude and Weltevreden Rd, Cresta Ext. 4, Gauteng, Shop U223 - opp. Pick 'n Pay Clothing

Gateway Shopping Centre
№ 1 Palm Boulevard, Umhlanga Ridge, Kwazulu - Natal, Shop F62 / 27 - opp. Cacao Chocolate Bar

Menlyn Park Shopping Centre
Atterbury Rd & Lois Aveю, Menlo Park, Pretoria, Shop LF136 - Near Checkers Hyper, Entrance 6
Show MoreShow Less

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with MWEB.co.za Customer Service. Initial MWEB.co.za complaints should be directed to their team directly. You can find contact details for MWEB.co.za above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about MWEB.co.za. Discuss the issues you have had with MWEB.co.za and work with their customer service team to find a resolution.

MWEB.co.za Complaints & Reviews

MWEB.co.za — Mweb Fibre Installation

Order Fulfillment - Order Status Query - Ref No: MWB16785492. I have been waiting since the 13th of Jan for my fiber line. Hardly any communications from Mweb, Cant get hold of them and forced to leave a a number . Every time I call...famous words is " I understand your frustration" They promise to give feedback and call me the next day to ask me exactly what I told them the day before.

Installation and operation of fibre was supposed to be done within 14 working days.

The above mentioned ref number has been moved to previous queries and is no longer regarded as an active one on the customer portal. I NOT able to add comments all of the sudden as of today. I suspect that the functionality has been disabled due to my daily interaction with the "active queries".

Appreciate the assistance in resolving the matter as working from home becomes a nightmare without the proper infrastructure/connection.

Regards

Mweb Fibre Installation

Read full review →Hide full review
Comment Guidelines

Add your opinion

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    MWEB.co.za — Fibre

    I have been trying to get a hold of someone in Mweb to cancel my order for fibre. The call centre cant help me, they say I have to log in. I have done so, but it is not allowing me to send in a query through their system. Please do not deliver, and please do not charge me.

    I ordered on the 21st of January 2021, and I would like to cancel before they install.

    Read full review →Hide full review
    Comment Guidelines

    Add your opinion

      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

      MWEB.co.za — The AVG Internet Security.

      I tried for several months to find an email-address, but I couldn't. Therefore I decided to complete the "file a complaint" on Mweb Complaints. When I downloads the AVG Internet Security (from Mweb's webpage) I, m told that I have only the "trial" and that it
      expires in 23 days. When I enter the activation code, they says it is wrong. In other words: I don't have an activation code and I, m paying for it!

      Read full review →Hide full review
      Comment Guidelines

      Add your opinion

        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

        MWEB.co.za — product never connected

        On 9 December my MWeb was, supposedly, connected. Today, 20 January, it has still not been connected, although I have been billed monthly for service. Efforts to get help telephonically are a joke, the phone has rung for 45 minutes unanswered. Complaints via email are never acknowledged. I legally have a 3 month "cooling off" period and am considering using this.

        Read full review →Hide full review
        Comment Guidelines

        Add your opinion

          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

          MWEB.co.za — Fibre line

          Vir Aandag

          Ek sukkel al van Junie 2020 met my fibre lyn. Op 2021-01-14 het die wifi afgegaan 3 keer. Ek het 08:00 geskakel en met Michael gepraat hy dit aangesit 12:00 het dit weer afgegaan het toe met Laura McKenzie gepraat sy het dit weer aangesit, om 17:45 het ek weer geskakel en met Mpolela gepraat en sy het gese ons moet die broadband konneksie toets om te kyk of daar n fout op die lyn is en of die router foutief is.
          Ek will weet wat is die volgende stap, want ek kan nie so aangaan met sulke diens nie.
          Hoor graag van U.

          Groete Gilbert
          [protected]

          Read full review →Hide full review
          Comment Guidelines

          Add your opinion

            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

            We are here to help

            • 16 years' experience in successful complaint resolution
            • Each complaint is handled individually by highly qualified experts
            • Honest and unbiased reviews
            • Last but not least, all our services are absolutely free

            MWEB.co.za — LTE

            We are trying to contact Mweb vut cannot get through because they send an OTP to cell phone but want to change the cell phone number. Get blocked because cannot speak to anyone because they are sending OTP to old cell phone number. I want to change the cell phone number with no success. My account number is 982996. I really need to contact them urgently but with no success.

            Read full review →Hide full review
            Comment Guidelines

            Add your opinion

              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

              MWEB — Fibre offering

              Service provider with no respect for its customers. I have been waiting since the 2nd of December for my fibre line. No or bad communications, no skilled staff on their call desk. Can never get hold of them. I would like to report this to the Consumer council. I applied for a fibre line on the 2nd of December still waiting every time I call I speak to someone who has no idea what they doing and call me the next day to ask me exactly what I told them the day before. I would like all recording as per conversations for communication.

              Read full review →Hide full review
              Comment Guidelines

              Add your opinion

                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                MWEB.co.za — fibre

                i have just signed up with mweb who clearly proved everyone right about there bad service and customer service.

                i have called mweb 8times and spend 200 rand just too be hunged up and failed call back

                i have given my information as follows

                i have moved recently to mweb and took my hauwei Mitchell Plain fibre box with me.. i have received my activation notification from mweb 10 minutes after signing up and wifi information but i was not given a modem i need this too work for work. agent told me she will send information to vumatel and it will take 24 to 48 hours for there response to mweb and will rely back too me

                a normal agent should not have done that, a normal agent would send a new box as per contractual agreement

                very appalling service .

                good thing about it, i have paid for the service already

                Read full review →Hide full review
                Comment Guidelines

                Add your opinion

                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                  MWEB.co.za — LTE TELKOM SIM only R199

                  After taking up the TELKOM 30GB daytime/30GB nighttime data, last month i logged a query asking for a report on my data usage because I did not use 30GB, and as per my Telkom portal, the contract is for 20GB (please see screen shots as well)

                  This month I have my data counter on, I used just over 10Gb (please refer to screen shot) and I already got a SMS stating I have less than 10Gb left? Which means I was allocated a total of 20GB. This is daylight robbery. Even my night surfer data started at 20GB ? Please explain.

                  I need to have my account credited for 20GB usage have instead of 30GB. I need to see a report with how I used 30GB last month as requested, because a consultant from Mweb confirmed I used 25gb which makes no sense if my contract is for 20GB. Or I need a hell of a good explanation of how my router is not counting the correct data. Telkom's portal confirms the contract is for 20GB.

                  Account number is [protected]

                  LTE TELKOM SIM only R199
                  LTE TELKOM SIM only R199
                  LTE TELKOM SIM only R199

                  Read full review →Hide full review
                  Comment Guidelines

                  Add your opinion

                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                    MWEB.co.za — Poor customer service

                    Good day,

                    My Mweb account number is: [protected]

                    I have called Mweb thrice about this and 3 working weeks later have not received any feedback.

                    I called MWEB 27 November about a break in my fibre line that needed repair, I work from home.

                    Two technicians were sent to my home from VUMATEL to check and locate break.

                    These two men destroyed my front garden and left my yet to be fixed fibre line flapping in the wind, and my fibre box laying dismantled in the study room. I had to tie the broken line to a burglar bar to stop flapping in the wind in front of my front door

                    The following day I called MWEB to follow up on this as this was logged with them and there is a record of who was assigned to my ticket I logged online.

                    I could not get hold of Vumatel about this issue, as this was done with MWEB, so I explained what had happened on the first call and asked to make a complaint and was told that the call is recorded so the complaint will be logged.

                    A few working days later I made another call to follow up as I did not get feedback on the issue and complaints made on the recorded calls about what had happened, and no quote for a the fibre line to be installed.

                    On the third call I made a few working days after call#2 was made, I needed to re-explain the issue, which was very unprofessional, and I offered to send in images of the damages as proof.

                    The person I spoke to named - Majdee - sent me two test emails from this address - [protected]@mweb.co.za - which I sent the images of the damage to.

                    The timestamp shows I sent this email - 03.12.2020 and have still not gotten any feedback on this since.

                    I then spoke to someone called - Ahmad Hansia from -Britelink at the email address - [protected]@britelink.co.za - and forwarded him the thread I sent to Majdee from Mweb, which included the images and timestamps.

                    This has been a terrible experience with Mweb and I would like everyone to know about this.

                    I have also left a complaint about VUMATEL on Hellopeter and will probably do the same about Mweb if this gets ignored also.

                    I spent alot of money making Mweb my ISP as they were a household name regardless of other ISPs having better offers, but this customer service is pathetic and I cannot ignore this.

                    I do thank you for taking the time to read this and look forward to a response.

                    Read full review →Hide full review
                    Comment Guidelines

                    Add your opinion

                      By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                      MWEB.co.za — fibre upgrade -misconception- Apalling/misleading service

                      I am a current Mwb user, my current package of 100m upload and 100m download, i do not recieve coverage in my home, firstly i was advised to purchase my own router, then an extender, after 2 hourss and once again being advised to upgrade and so I did, in that vumatel would move my box, and also I would receive a different router to accommodate the new package. Today my internet is down, I am informed that I will not be receiving my router as I am a current mweb user, that package is only for non mweb users. after 5 calls yesterday and 3 calls today, being put through to every department, I still don't have internet due to vumatel upgrading my package, the call gets put down when I enquire on the service.
                      when upgrading I was informed that vumatel will contact me and advise of the modem and also the range, after clicking on the upgrade, I now am informed there is nothing they can do as I am a mweb subscriber and therefore I do not qualify, however I still do not have any information from Mweb/Vumatel as to why I do not qualify? Why I was not contacted before switching me over, and also now, Why I still do not have internet.

                      I am appalled at the poor service, I have been with Mweb for more than 10 years, and cannot believe they treat a valued customer in this regard.

                      Read full review →Hide full review
                      Comment Guidelines

                      Add your opinion

                        By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                        MWEB.co.za — Customer service

                        My mail server locks out because MWEB decide to lock all persons out who still have the old seven digit password, no warning, no email.

                        Then you call customer service and wait for like over 20 minutes to be helped, MWEB does not offer a call / toll free number so calling from a cell phone can get expensive.
                        One would think in 2020 Mweb would have a data number so that persons calling can use their home wifi.
                        Once the operator comes on line, she does not offer to call you back, all call costs are for the client.
                        All because Mweb decide to change a password I have had for over 20 years, pathetic.
                        Its time to look for another service provider.

                        Read full review →Hide full review
                        Comment Guidelines

                        Add your opinion

                          By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                          MWEB.co.za — Installation of fibre

                          Account number [protected]

                          Can a functional person call me at [protected] URGENTLY, Ive had 3 technicians at my home an today I have given the full story to 4 different agents all of whom said I must hold on and xfered me in line.

                          Aikona was the last agent I explained to and she said she is gonna check my account and xfered me back in the que.

                          Mweb have shown me that you are not contactable unless you have a technical problem that team seems to respond very quickly, but your sales team is not doing their work, and please should anyone be nice enough to call me do not bring up terms and conditions now, up well past that stage

                          I eagerly wait for a call.

                          Kashiefa Price

                          Read full review →Hide full review
                          Comment Guidelines

                          Add your opinion

                            By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                            MWEB.co.za — Moving fiber

                            I have never come a cross a company so useless and difficult to get hold of but suppose they are going the same way as all south African government run departments they just do not care. Moved house and applied to move our fiber over 2 weeks ago but nothing has happened. When you try to get hold of them it is impossible. Would be nice if someone from mwed would do there jobs.

                            Read full review →Hide full review
                            Comment Guidelines

                            Add your opinion

                              By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                              MWEB — Data has non existent connection...

                              Since mid october 2020, emails dont send or arrive cel phone
                              Shows them but I wait sometimes 4hrs before it comes to laptop using the modem. Telkom is government owned & part of the problem; they keep charging customers who cant drop their contract unless they pay to cancel their contract.. We continue to pay and telkom/mweb doesnt give service. Stay away from both of these companies.

                              Read full review →Hide full review
                              Comment Guidelines

                              Add your opinion

                                By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                MWEB.co.za — lte new sim

                                From: Oliver Marais
                                Sent: Monday, 19 October 2020 15:08
                                To: MWEB Password Team ; [protected]@mweb.com ; MWEB Technical Support
                                Subject: Re: Ticket MWB15838978 - Re: Documentation requested

                                You know what. Your service sucks!!! How difficult can it be to amend the cell number and delivery address. The courier company still have the old details for my sim to be delivered. I have sent several emails, made several calls for this to be done... But nothing. Was promised call backs but nothing. Please provide me with an escalation email address. I need my sim card asap as I am working from home. If i'm not getting positive feedback today I will complain about this poor service on external websites.

                                Regards
                                Oliver Marais

                                Read full review →Hide full review
                                Comment Guidelines

                                Add your opinion

                                  By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                  MWEB.co.za — Fibre - move to another address

                                  We moved. I sent an email to [protected]@mweb.com.
                                  2 days later no response. I call their call center and they still haven't corrected my mobile number to the correct mobile number. Meaning I cannot get a sms with a Pincode.
                                  Very frustrating - calling customer care - holding on line for over 30 minutes no answer.
                                  087 no and 021 no's called.
                                  My Acc # - [protected]

                                  Read full review →Hide full review
                                  Comment Guidelines

                                  Add your opinion

                                    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

                                    Oct 12, 2020

                                    MWEB.co.za — No internet!!!

                                    There was an outage with mweb in our area friday the 2nd of october in linmeyer. We still had to internet...

                                    Read full review →
                                    Oct 08, 2020

                                    MWEB.co.za — Fibre installation / call centre customer service

                                    On the 2nd of June 2020 I ordered the Mitchells Fibre and paid the R399 I received a voucher number as I wa...

                                    Read full review →
                                    Oct 04, 2020

                                    MWEB.co.za — Fibre

                                    Good day Octotel installed the 1st of October and Mweb had the router delivered on the 2nd of October which...

                                    Read full review →

                                    IN THE NEWS

                                    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
                                    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
                                    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
                                    A consumer site aimed at exposing unethical companies and business practices.
                                    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
                                    You'll definitely get some directions on how customer service can best solve your problem.
                                    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.