Menu
Register
Write a review File a complaint
PawSafe Animal Rescue Customer Service Phone, Email, Contacts

PawSafe Animal Rescue
reviews and complaints

PawSafe Animal Rescue's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
pawsafe.org
pawsafe.org

Learn how the rating is calculated

1.0 6 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

PawSafe Animal Rescue complaints 6

ComplaintsBoard
T
5:23 am EST

PawSafe Animal Rescue Adopting dogs that are stolen

They are adopting dogs that were unlawfully seized that need to be returned. Here are pictures of some of my dogs they got and refuse to return to me. Instead they block my messages Melissa did.

Desired outcome: My dogs returned

Confidential Information Hidden: This section contains confidential information visible to verified PawSafe Animal Rescue representatives only. If you are affiliated with PawSafe Animal Rescue, please claim your business to access these details.

Read full review of PawSafe Animal Rescue
View 0 more photos
Hide full review
ComplaintsBoard
J
5:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PawSafe Animal Rescue Puppy we adopted from the Ellington town green.

Puppy had become aggressive with us. She gets excited n tries to bite and barks very loud n long for no reason.

We tried putting her in a crate with the door open n closed- hates when it is closed n barks uncontrollable to be out.

She has many toys but loves to bite leashes- harnesses etc n has chewed thru many.

They said she was part Husky? No way she is- she looks more Terrier n maybe pit bull- the Vet agrees.

We are trying to return her due to the aggressive behavior and the costs of care for her. They said they can't take her back yet or at least a few weeks!

We paid $550 n spent a lot more over the few weeks.

Most shelters will not take her back or they said she may need to be put down cuz of her aggressiveness- I don't get it - she was spoiled here.

Desired outcome: We just want to return her - I'm afraid she will get more aggressive with us or even other people. We are all working n maybe she needs care and attention ALL the time.

Read full review of PawSafe Animal Rescue
View 0 more photos
Hide full review
ComplaintsBoard
G
3:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

PawSafe Animal Rescue unethical practices

On May 22, 2021 I had a scheduled appointment to adopt between 10-10:20 for a specific pup that was returned. I arrived at 10:10 and the pup was already adopted...I spoke to the volunteer stating it can't be possible as my scheduled time had not expired. Denise walked over and stated, you was late and we went to the next. I replied, I am not late I have 10 mins. Nevertheless, she stated that the new owner was a "better fit" I took that offensively as I am a woman of color, ouch how dear she! She never addressed the issue of my scheduled time for 20 mins. I could not find nor could she show me in any written policies that my 20 min is forfeited after 10 mins. I feel as though without written rules to govern who is to say one person is or was discriminated against (better fit)? She spoke to me very demeaning with no remorse but a vague "I am sorry". No rules or policies to show the other family was more favorable to get what I was scheduled and had a scheduled time to adopt. I traveled quiet the distance and defiantly departed early I cannot control traffic. This organization can not pick and choose who they see fit to adopt based on color, religion or creed..my point is this... they must show and follow policies that are fair for ALL people. This is my complaint and I would like them to write and show to the public the fairness of time scheduled, and protected classes as it relates to adopting an animal or volunteer or hire... have it in writing

Desired outcome: Pawsafe

Read full review of PawSafe Animal Rescue
View 0 more photos
Hide full review

Is PawSafe Animal Rescue legit?

Our conclusion: ComplaintsBoard rates PawSafe Animal Rescue highly, which means their services are pretty reliable. Despite this, their 0% complaint resolution rate raises questions. We recommend users check reviews and complaints about PawSafe Animal Rescue to understand what to expect from them.

PawSafe Animal Rescue earns a trustworthiness rating of 84%

Highly reliable. Use their services with confidence, yet trust but verify.

Pawsafe.org has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pawsafe.org has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Pawsafe.org you are considering visiting, which is associated with PawSafe Animal Rescue, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Pawsafe.org appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • PawSafe Animal Rescue's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 0 complaints being resolved.
  • Pawsafe.org has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pawsafe.org may offer a niche product or service that is only of interest to a smaller audience.
  • PawSafe Animal Rescue protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to PawSafe Animal Rescue. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
A
4:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PawSafe Animal Rescue adoption practices

On 2/25/2017, we purchased a puppy advertised as 10 weeks old from Pawsafe Animal Rescue. Dog was immediately sick with diarrhea and respiratory illness.

After 4 week course of treatment, dog was diagnosed with distemper, an extremely contagious and fatal infectious disease for dogs. This dog and others were likely infectious when they were transported into the state and sold to the consumers.

At time of purchase, we signed a contract with a picture of a dog on the contract and a handwritten dog name. We were also told we were receiving a copy of a vaccination record for the dog purchased and the dog contained a microchip.

The dog has since been euthanized but we have confirmed evidence that the dog contained no chip and the dog we adopted was not the dog represented on the contract or the health record. This is a clear breach of contract case.

Repeated emails to Diane Scuderi went unresolved. We have requested reimbursement for the cost of the dog purchased as well as all medical expenses totaling over $3, 000. Diane Scuderi does not provide a phone number for contact. Further action is pending should Diane Scuderi continue to not assist with a resolution.

I am strongly urging anyone who adopted a dog either the date of this adoption event in Carmel, NY or any adoption event by this organization to firstly - review carefully your contract and confirm animal is chipped.

If you adopted a dog that was found to have an acute illness such as distemper or parvo or any other serious infectious disease from this organization, please file a complaint with the attorney general. The more complaints they receive on one organization the more likely they will take action.

https://forms.ag.ny.gov/CIS/consumer-complaints.jsp

In the state of NY, there are no laws protecting the consumer from these transactions. It is most likely for this reason that Pawsafe moved from their MA operation to NY. MA has very strict laws ensuring the protection of the animal as well as public health.

Please review the following where it is reported that PawSafe was prohibited from doing business in MA:

http://www.metrowestdailynews.com/x1930596091

I encourage you also to file a complaint with the NY State Department of Agriculture:

https://www.agriculture.ny.gov/AI/AIHome.html

If you are considering a rescue dog, I highly encourage you to not participate in these large high volume "rescue" events from dogs from the south. And, most importantly, do your research on the organization and the laws in the state within which you purchase to know if you are protected as a consumer after the sale is made.

Read full review of PawSafe Animal Rescue
Update by ASM080511
Apr 15, 2017 7:26 am EDT

This organization does business with the Dallas Animal Services and Adoption Center. Which is the city run shelter in Dallas, TX. This shelter has received numerous complaints related to its practice.
https://www.dallasnews.com/news/dallas-city-hall/2016/12/12/dallas-animal-services-failed-track-drugs-properly-secure-shelter-report-says
http://www.dallasobserver.com/news/dallas-taxpayers-have-every-right-to-be-pissed-about-the-goings-on-at-the-citys-animal-shelter-6420576
http://pawsitivelytexas.com/awareness-action-for-animals/
https://www.humanewatch.org/images/uploads/2010-11_HSUS_Dallas_Animal_Services.pdf

These are just a sampling of the reports out there about the Dallas Animal Services and Adoption Center. Diane Scuderi is removing animals from a shelter with a history of questionable care provided to the animals. She is then passing these animals to consumers in NY State where the business practice is not regulated and the consumer has little protection offered through the state.

Our dog came from the Dallas Animal Services and Adoption Center and is a perfect example of the end result of care and treatment received by this center and that Diane Scuderi is then passing to consumers. She is charging a premium for an animal that receives little to no care while in the State of NY and therefore cannot guarantee the health and wellness of the animal. In fact, her response to my repeated questions were to contact the Dallas Animal Services and Adoption Center directly which is testimony that she cannot attest to the care and treatment provided to the animal adopted.

I highly encourage any prospective adopter to adopt from a rescue organization that is confirmed to hold the animals in the state of purchase for an extended period. Make sure you have a phone number to contact either the foster or owner of the rescue (Diane Scuderi refused to provide her phone number even pre-adoption to help us understand the process). And, above all know the laws and consumer protections available in your state to ensure the rescue organization is held accountable by the state for their business practice and you as a consumer have recourse.

I would also highly encourage any prospective adopter to understand the education and experience of the rescue organization leadership with animal health. Diane Scuderi has a degree in Computer Science not Animal Science or related degree.

Our recourse is to pursue on breach of contract at minimum and fraud at maximum.

Hide full review
ComplaintsBoard
G
8:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

PawSafe Animal Rescue Adoptions

While understanding this is a non-profit. The staff for this organization could not have been more rude and unprofessional. You start with an application and then magically get approved to go to an event. They say that all adoptive families are properly screened but many of us know that was not to be true. When you arrive at the event you wait on line to get a number...There were over 100 people and only 45 dogs, needless to say people were on line and there for hours and no dog! They tell you that you can come to the next event but guess what...you wait on that line all over again. Horrible system, disorganized and if you deal with Diane watch out.

When you give them feedback they get very defensive and nasty. If you want to adopt a dog go to a different organization. There are plenty out there that do this much better and you will have no issues such as the other complaints. Pets Alive or Blue City Rescue were much better

Read full review of PawSafe Animal Rescue
Hide full review
ComplaintsBoard
R
1:59 pm EST

PawSafe Animal Rescue Dog Adoption

I adopted two dogs from Paw Safe in 2015. The first adoption was straightforward and had no hiccups so we had no qualms about adopting our second dog from there as well. Pawsafe guarantees that each dog which comes from them is neutered and fully vaccinated. A few months after getting our supposedly altered dog a testicle had dropped. I contacted Pawsafe and they determined that it must have been an oversight that he was not neutered and their recommendation was to bring him to their vet in Danbury which is over an hour away. I drove him down and the veterinary hospital never logged the appointment so we were turned away to drive another hour back home. Pawsafe offered to reschedule and have someone pick my dog up the night before, bring him to their house then take him to the hospital. My dog gets highly anxious and car sick so this wasn't really practical or in the best interests of the animal. We wound up getting him neutered at our local hospital and the vet had to make three incisions searching for the retained testicle as Pawsafe advised us orginally he must never have had the surgery and was probably cryptorchid. The vet tech assisting the surgery called Pawsafe and was told that the dog had actually been neutered but it must have been a botched procedure where only one testicle was extracted. If Pawsafe had furnished this infornation to me when I spoke with them originally the dog would not have had to undergo exploratory abdominal surgery to find a testicle which had already been removed. And if Pawsafe's first vet had not been negligent in the first neutering the dog wouldn't have had to go in for a second surgery at all. We wound up paying approx $400 for this more invasive surgery on top of our dog's adoption fee of $425 which included neutering. I let Pawsafe know this information and asked if we would be able to get a credit towards our dogs operation as the dog did not come to us neutered as represented and was not even responded to. Needless to say this second experience adopting from PawSafe has been an expensive comedy of errors where the shelter's reaction towards our problems has been defensive and unwilling to actually make up for their own negligence in any practical way.

Read full review of PawSafe Animal Rescue
Hide full review

PawSafe Animal Rescue reviews 0

Looks like PawSafe Animal Rescue has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent PawSafe Animal Rescue, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of PawSafe Animal Rescue complaint handling

PawSafe Animal Rescue reviews first appeared on Complaints Board on Jan 23, 2016. The latest review Adopting dogs that are stolen was posted on Mar 3, 2024. PawSafe Animal Rescue has an average consumer rating of 1 stars from 6 reviews. PawSafe Animal Rescue has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. PawSafe Animal Rescue contacts

  2. PawSafe Animal Rescue address
    Foster Care Based Rescue, Patterson, New York, 12563, United States
  3. PawSafe Animal Rescue social media
PawSafe Animal Rescue Category
PawSafe Animal Rescue is related to the Non-profit Organizations category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.