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Ductlessdepot. Net / Restocking fee is idiotic

1 United States

I purchased heat pump from ductlessdepot.net and it was advertised that installation will be very simple and will take minutes. It wasn’t the case, I had to do many difficult procedures before pump was ready to be mounted. I was unable to do preps by myself so I decided to return it in unopened package. They charged me 20% restocking fee which is nonsense for mint condition product.

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