Calypso Cruises Customer Service Phone, Email, Contacts
Calypso Cruises
reviews & complaints

Calypso Cruises
reviews & complaints

1 5 1 2 Calypso Cruises
Calypso Cruises Customer Support Very Poor
0 Resolved
1 Unresolved
0% of 1 complaints were resolved
The company's complaint resolution process is ineffective due to poor customer service skills, lack of training and inefficient handling of complaints. There's no proper protocol, tracking or follow-up, resulting in unresolved complaints and customer dissatisfaction.
0% of 1 complaints were resolved
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8:25 pm EDT
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Calypso Cruises Unwilling to pay for damage

I was taking a trip on Oct 30th and was picked up from Double Tree by Hilton Cariari to go to the Isla Tortuga. On the cruise ship, we were promised that the banana boat ride would be really calm so that people could take pictures. So I brought my phone and my camera with me. It was a total lie. It was a really aggressive ride. I was able to hold on to my electronic devices until the end where the front boat made such a quick turn that flipped the whole boat over. So my camera and phone are not working anymore. I discussed the concern with the company that the trip cost me almost $2000 because of the tour guide's wrong information but they didn't have a courtesy to reply back. I'm so upset with this company!

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Update by Luvis
Nov 04, 2016 6:29 pm EDT

I totally agree if the tour guide warned that. That's why I didn't take my stuffs with me for the snorkeling. However, I confirm one more time that the tour guide said the banana boat wouldn't be fast, so "people can take pictures". I never rode a banana boat before, how should I know if it's fast or not. So I just went with the words. Furthermore, I was the last one to get on that boat because I was struggling with the jacket since I had the camera with me. He saw that I got my camera with me too. So he still had 1 last chance to warn me but he didn't. This is where I got upset.

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Calypso Cruises earns 91% level of Trustworthiness

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Our scan shows Calypso Cruises website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information. has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:
  • While Calypso Cruises has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 1 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The may offer a niche product or service that is only of interest to a smaller audience.
Our Verdict: Calypso Cruises is highly recommended company, but beware of poor customer service. Their 0% Resolve Complaints rating is a cause for concern. We advise using their services securely and reviewing complaints beforehand.
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