Latest Reviews and Complaints
1xBet Complaints Page 3 of 67
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Rs. 18000 deposited through imps new method successfully but amount not credited to my 1xbet account.
Rs. 18000 deposited through IMPS method on 25th July'24 and on the same day it was credited to Beneficiaries account which was provided by 1xbet India. It was an technical error where transaction was failed and that's the reason I was not having transaction successful screenshot but as I checked with my bank it was successfully credited to Beneficiarie...
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Deposit not credited to my gaming account
I have deposited 10000 Rs on 31/07/2024 and it is not still credited.
After a week they asked for my bank statement and i submitted that too and even after that it not resolved yet.
I tried calling Customer support many times and the answer is same "The payment department is working on it".
I have been using this app for more than a year and now i feel like i am scammed.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
To assist you more effectively, we kindly recommend that you reach out to our support team through your account on the 1xbet website or via our mobile app, if you have not already done so. When contacting support, please ensure that you provide all the necessary details of your payment. This will enable us to investigate and resolve the matter with greater speed and efficiency.
Your patience and loyalty are highly valued, and we are fully committed to assisting you. We are here to ensure that your experience with 1xbet remains smooth and satisfactory. Thank you for placing your trust in us and continuing to stay with us.
With our best regards,
The 1xbet Team
Replied
Repeatedly deposit issue. 5500
I have deposited 5500 INR on 2 August at 11:08 PM. It's showed successful. But amount didn't credit into my wallet. Talked with customer care agent he said " aapki request corresponding ko bheji ja chuki hai" and from that day till now they are saying same " aapki request corresponding ko bheji ja chuki hai". I am so fed up. Kindly resolve my issue. And add my money into my wallet or refund. Thank you.
Claimed loss: 5500
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
Replied
Wrong bet settled
Hi Im mohit bhalothia, player id - [protected] I placed a bet on 1xbet football Nigeria community cup Diadem Stallion vs Royalty with the odds of 1.35 under 2 goals in 1st half I was also watching the match on youtube and it was clearly 1-0 after complete the 1st half and i was winning this bet but suddenly the score change to 2-0 without any goal which i...
Replied
Deposit issue
VERY URGENT:- Regarding Player I'd [protected] Since 25 July 2024, approximately 9 days have passed. I have been in contact with the 1xBet chats department and email department several times through the chat portal, but they have been saying the same thing repeatedly since 25 July, that you should wait for 2 hours. It feels like I am talking to a bot. I...
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1xbet Worst deposit issues
Hello people It's been 26 days my deposit didn't reflected in my account The email people just say processing after 22 email on 5 days later again 17 days We are sorry for the delay, it's been processing And I complained to the complaints team They didn't even respond till today (26 days) And these people suggest to that non sense email-who doesn't respond...
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Account verification for withdrawal
Hello Sir. Country: Bangladesh Name: Mehdi Hasan Payment system: Webmoney I have 7912 USD It was requested for verify account. .Then they start their basic verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted...
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Security team. Verification account
Hi! I have account in 1xbet, as a result of the winnings the amount on the account was … thousand dollar. In February, my account was ask documents verification , I fulfill all the requirements of the security service of 1xbet, for all the proceedings in my account, I was provided with the following documents: 1. Photo of the passport's home page 2...
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Deposit
Its been 17 days thr deposit didn't reflected in my account After sending 22 emails, With bank statement and screenshot They replied 4 times, saying "it's in processing" So I've emailed security team & complaints team Surprisingly they didn't even replied single time for 8 emails in last 17 days So I've keep calling their online IP call team They responded...
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5000 INR Deposit didn't add into wallet
Hi. I deposited 5000 INR thru Netbanking on 13 July 12:29 AM. Amount of 5000 INR Didn't add into my wallet. I talked with customer care and they are saying from that day. "Aapki request corresponding ko bheji ja chuki hain thoda intejaar kariye." Today is 18 july and i am still waiting. I am attaching screenshot of payment of Paytm app. Kindly check and refund my 5000 INR back. I will be very thankful to you.
Claimed loss: 5000 INR
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I got it. Thanks
Got it thanks
Not solved yet again. it's been 7 days 5000 INR Didn't refund to my bank account not gaming account. Really i am very disappointed.
Not solved it's been 6 days 5000 INR Didn't refund.
Good
We sincerely apologize for the delay with your deposit. Usually, the deposit is credited within an hour, but in some cases, due to the load on the payment system or the bank, the process can take up to a few days.
We recommend contacting support through your account on the 1xbet website or in the app if you haven't done so already. Please provide all the details of your payment to help us resolve your issue more quickly.
We appreciate your patience and are ready to assist you. Thank you for staying with us.
Best regards,
The 1xbet Team
Replied
Deposit amount not received my gaming Id
Sir maine ahmad enterprises [protected]@sbi ke account me ₹1800 diposit kiya lekin amount aaj tak account mein credit nahi hua hai please check kare maine utr nom. Daal kar request daali fir bi nahi sussex full hua please check kare maine paytm ke dwara payment diposit kiya date 12 july 24 time 10.10. Pm utr. Nom.[protected] please check kare sabkuch theek hone baad bi amount nahi aata account me
Replied
Scam
I am using this account more than 2years. past 2 years I losed huge amounts that time they never blocked my account. now I am winning some small amount and gave widthraw request they blocked my gaming account immediately although I am playing genuinely. Today I gave widthraw request they declined my widthraw request and mentioned share documents to security...
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Deposit accumulating 1.40 lakhs not yet deposited
Hello Team, This the point where in I have to write about the delay in processing & I am sure and have full faith that even it took so long, justice would be done fairly. 1. Dated 27th April, 2024, there was a deposit through UPI done from my friends account wherein I was unaware that 3rd party transfers aren't allowed. The deposit was made as my bank...
Replied
Deposit money not deposited 1x wallet
I was deposited on 21/06/2024 and 05/07/2024
Both amounts still not deposited my wallet. When I contacted them every time they asked me wait few time but they not deposited.
Re: [#[protected]]Re: [#[protected]]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Please write to complaints@1xpartner.com with details of your situation and also include your player identification details on the platform. We will try to resolve everything as quickly as possible.
Sincerely,
1xbet team
Replied
My account has been blocked by mistake from your security department
Hello
I am a customer on your site and my account has been blocked by your security Department i sent all the necessary documents and answered all the questions but still my account got blocked i think it might be fraud that you block peoples in my gaming account there was approx 2300 usd or more i want my money
Hope you Understand'
Claimed loss: 2300 usd
Desired outcome: I want my money back or unlock my account for betting thank you
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This is totally abusive because you guys are not even replying to in email and not also here what is the problem?
But security team is no longer responding to my emails i would like to be contacted to my registered email for further verification
They don’t even handle the greed of about 2300 usd please stay away from this website these are fraud they blocks accounts without any refund but when you loss they would not ask you for any documentation but if you win some money they will definitely block your account be careful
As of now, we do not have sufficient evidence to confirm your ownership of the account. The verification process requires accurate documents and proofs to establish the account's rightful owner.
For the completion of the verification process, we kindly request you to provide the necessary documents and proofs that demonstrate your ownership of the account. Until we receive the appropriate and valid documentation, the verification process will remain pending.
Your cooperation in this matter is crucial, and we appreciate your understanding as we work together to resolve this issue.
Should you have any queries or need assistance in providing the required documentation, please do not hesitate to reach out to us. We are here to assist you throughout the process.
Thank you for your attention to this matter.
Best regards,
Alex, the 1xBet Team
Replied
1xbet Deposite Issue
Hello,
I deposited tk 15,000 through Upay Rapid, but my money hasn't been deposited in my account for the last 48 hours. I already wrote an email, but they said my player ID does not match. I provided them with all proof, including screenshots and videos. I want my money back as soon as possible.
Player ID: [[protected]]
The Bangladesh support is very slow, and I send emails to [protected]@1xbet-team.com
There has been no replay yet. My previous experience wasn't good, so I filed a complaint here.
Thanks
Desired outcome: I want my money back, and I have all the proof, including the video. I will submit all the proof once asked.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We deeply apologize for the inconvenience caused by the delay. Please be informed that the maximum processing time for deposits is within 7 business days, excluding weekends. The processing duration may vary based on the deposit method utilized.
Furthermore, we kindly urge you to log your request through your player account on the 1xBet platform website if you haven't already done so.
Your patience is highly appreciated, and rest assured, we are available to assist you. We value your continued patronage and hope to see you stay with us.
Best regards,
1xBet Team
Replied
Complain against bd agents of bangladesh
For Last 51hr+ I havent received my deposit on my account. I send at least 100 emails regarding this. But they couldnt solve. Whenever I ask what about my deposit they says no update. They have live chat that dont deals with payment solution which requires most. My user ID: [protected] Gaming ID that was used for deposited in: [protected] Transaction Date and time: 28th June 7:21 AM Transaction ID: 730O2OZG Amount: 25000 BDT
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Deposit pending no reply
One of my deposit is pending... Which I deposited on 20 june today is 24 june.. They are replying with the same mssg but they are not giving my deposit not to me not in my gaming account.. I want my money..
My gaming id is [protected]
My name is muskan
Please help. Me
300rs I already lost due to their negligence
Now again and again this is happening..
If I didn't receive it... I'm saying good byeto this site.. I have shared the screenshot for more details
Claimed loss: 310
Desired outcome: 310
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This is so disappointing for me... My withdrawal is not received they are saying that it's is confirmed by operator but didn't receive in my account 500rs and my deposit is also pending i have made several complaints before this I lost 300 also due to company negligence now again
My gaming is [protected]
Muskan is my name
Sharing screenshots
This complaint has been resolved automatically due to user's inactivity.
You need to take action immediately. Contact their support one more time, and if they don’t resolve it, escalate to their higher-ups. Make it clear that you're serious about leaving and will share your negative experience publicly. Don't let them keep your money. If they don’t fix this fast, find a more reliable platform for your gaming. Your time and money are too valuable to waste on poor service.
Replied
Deposited amount of 5000 not credited into my account
I deposited 5000 inr, in my 1xbet account on 21st june 2024 but no amount was credited to my account. I checked with the 1xbet support team by submitting all relevant documents but till today no reply from the team.
Almost a day now, no reply and no solution, what are you thinking 1xbet team and your partners.
My gaming ID: [protected]
Date of the transaction: 21 june 2024
Time of the transaction: 11:22 pm (Indian standard Time)
Amount involved: 5000
Payment system used: UPI Fast
UPI Transaction ID : [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear Team,
This is not a withdrawal request, I deposited 5000 into my 1xBet account, but the 5000 is not showing in my 1xBet account.
It's already been 1 week,
Request you to kindly help and resolve.
For your convenience, please double-check that your withdrawal request has been properly submitted through your player account on our website.
Thank you for your patience and cooperation in this matter. Your satisfaction is our priority.
Sincerely,
1xBet Team
Replied
Deposit rejected by the operator
I did a payment of INR 50000 on 03.05.2024 but after some time I got a notification saying Deposit rejected in the amount of INR 50000 via epayment (Rejected) I tried to connect customer care by using the online chat and calling facilities, but every time when I call them ended up with giving fake promises saying that the problem will resolve within one...
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
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You’ve certainly shown some serious patience here—could’ve been worse if you hadn’t kept all your records in order. After a year of using the app, this experience must be a real eye-opener. Hopefully, the payment department gets its act together before you need to start thinking about where that money really went.