How do bettors rate 1xBet?
1xBet holds a 1.7-star rating from 47 customer reviews, indicating that many bettors were disappointed and often unhappy with the service they received.
*This score reflects customer reviews only. Complaints are shown separately.
- All
- Reviews only
- Complaints only
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- Unresolved
- Replied by the business
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- With attachments
Replied
Over payment rs.50000
: Sir am deposit amount PKR Rs 50,000.00 on till ID [protected] AB Mobile Trx ID [protected] but received amount at my 1xbet account only Rs 25,000.00 Please help me return my amount at jazzcash account [protected] Abid Hussain
Recommendation: Play this game
Solve my problem
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
1XBet Stolen My Money
I asked why the account was closed The security team did not respond. I said that the security team had stolen the money.So what I want to say to my friend is that 1Xbet will not do anything to your account if you lose. If you win, your account will be closed for no reason and your money will be stolen from 1xbet.This site no fair this game is big scam.
My ID is [protected]
My email address is thinyunwe5@gmail.com
My account has been closed without being allowed to withdraw the money. I haven't withdrawn the money in the account. That's why I'm sending you emails all the time. Please check again, I haven't made a withdrawal yet.If you don't ask me to play, I will allow you to withdraw money from my account.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
Correction appeal
I messaged the customer support and email but you did not give a satisfactory reply and later ignored my email and did not reply.
I made an accumulator that includes Eintracht Frankfurt VS POAK.
I bet on Under 9.5 saves but after the game ended and showed 10 saves and a loss.
I disagree with this result because you may also know Google, Sofascore, Livescore, Flashscore, and Futmob are official websites/apps for Live Score and Stats.
They showed 9 saves in total, 3 from Eintracht Frankfurt and 6 from POAK.
After all, there is no reason to trust only 1xbet without trusting these 4-5 official sites & and I also have a video of all the balls saved by the goalkeeper (Where the goalkeeper has saved only 9) even though the full match is not available yet.
You can also check and research these websites/apps.
Hope you guys will pay attention to it and follow up and solve this case.
I would be grateful if you could solve it.
I also attached screenshots from all official sites/apps.
Gaming id: [protected]
Betslip number:[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us regarding the discrepancy in the calculation of your bet.
To assist you further and address this matter accurately, could you please provide the source from which you believe the bet should be resettled? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Clear strategy of scamming in third world countries
1xBet is clearly having misleading behavior for 3rd World Countries because their strategy is clear and not hidden.
1st - They want to abuse lack of jurisdiction in African/SE Asian countries by clearly scamming their customers
2nd - Their Support Services are clearly made to be as slow and painful as possible, this is a known strategy that tries to introduce lack of patience in the customers and push them to abandon the pursuit of a solution with their money
3rd - They need to get investigated asap.
Recommendation: Don't get close to this website, trust me.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us, although we understand your concerns, it seems there might have been an issue that needs further investigation. We value your feedback and would like to assist you in resolving any problems you might have encountered.
To assist you better, could you please provide more details about your recent experience? Sharing specific information related to your case will help us thoroughly understand and meet your needs. Feel free to include any relevant context or specifics to facilitate a swift and comprehensive assistance. Also, for us to identify you, please provide us with your gaming id
We genuinely care about our players' experiences and strive to ensure a positive gaming environment for everyone. Your cooperation will help us better understand and resolve any potential issues.
Looking forward to hearing from you soon.
Best regards,
Alex, the 1xBet Team
Replied
1xbet kazanan bahsimi düzeltmiyor
1xbet kazanan kuponumu kaybetti̇ gösteri̇yor. [protected] numaralı kuponumda bulunan barracas-gimnasia maçına 22.5 şut bahsi oynadım. Bahsim resmi kaynaklara göre kazanmış olmasına rağmen kuponumu duzeltmiyorlar. Mail üzerinden cevap vermiyorlar. Attığım videolara açıklama bile yapamıyorlar. Açık açık hırsızlık yapıyor. 1xbet dünyanın en büyük dolandırıcı şirketi olmuştur. Derhal kuponumu düzeltin
Recommendation: Asla üye olmayın çok mağdur ediyorlar
The complaint has been investigated and resolved to the customer's satisfaction.
Bize ulaştığınız ve görüşlerinizi bizimle paylaştığınız için teşekkür ederiz.
Kayıtlarımıza göre, son bahis sorgunuzla ilgili olarak zaten bir danışmanlık hizmeti almışsınız gibi görünüyor. Ekibimiz tarafından verilen yanıtın tatmin edici olduğunu ve endişelerinizi gidererek talebinizin çözümlenmesini sağladığını umuyoruz.
Başka sorularınız olursa veya yeni sorularınız ortaya çıkarsa, lütfen bize ulaşmaktan çekinmeyin. Ekibimiz size yardımcı olmaktan ve bahis deneyiminizin mümkün olduğunca sorunsuz geçmesini sağlamaktan mutluluk duyacaktır.
Anlayışınız ve işbirliğiniz için teşekkür ederiz.
Saygılarımla,
Alex, 1xBet Ekibi
Replied
Very bad. Only those people know who are victim. I request all of 1xbet user avoid this bookie
Negetive
I just another question 1xbet give any amount of interest for use my money 6 day even I dont know I got back my deduct money, its also added that for complaints a file in complaintsboard.com I lose another 2000 by mention agencys official humayon rashid, I have many proof againg humayun rashid they have no action against him rather they protect him..
Recommendation: Avoid 1xbet bookie.
The complaint has been investigated and resolved to the customer's satisfaction.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
1xBet Complaint 1355
Replied
Deposit not received
I made a deposit of 10000 on 2 of January but i didn't receive my deposit so i contacted the customer support, so they told me to wait for 24 hours i waited even then i didn't receive my deposit so i contacted them again and they just kept extending the date then for 3 to 4 months they asked me to bring every small detail from bank about the transaction so i bought every possible details. And even after this long i haven't received my deposit please help me if anyone can the only last option after this is a legal action.
Claimed loss: 10000
Desired outcome: 10000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
If you still insist that my transaction failed than look at this now it is showing this.
I have already contacted support team regarding this issue and sent them multiple bank statements from time to time. Only reason iam here is they aren't listening they are purposely ignoring my issue to hide the fraud done by the agent or support team themselves maybe. Now its 6 months do you think iam stupid from 6 months your specific time period still isn't over. Please give a reasonable response next time which involves returning my money to my gaming account, because I had contacted my bank multiple times and they have inquired multiple times and confirmed the payment was successful. I even raised a chargeback but your 1xbet agent rejected my chargeback confirming he did receive the payment but didn't deposit it into my account. I have already sent you the proof of payment being successful confirmed by Banking regulatory body i.e NPCI and regarding my money returning back your agent denied my chargeback and i didn't receive a single rupee till date. So please just give me my deposit into my account because transaction was successful and you have wasted my 6 months. If you can't deposit the amount at least give me promo points equal to my deposit amount i don't even need any compensation amount I just need the amount that i deposit into my gaming account. It's been three years I have used 1xbet but this is the first time this has happened to me so i still have good faith in 1xbet not the customer support because the always behave oddly that's the only reason i have come here expecting a higher authority from 1xbet would help me ðŸ™.
Please help me with my issue now you too are behaving oddly. Don't act like fraudsters. I felt at first the employee in your website were fraudsters stealing my hard earned money but now it feels like it is you and your website who are frauding people of their money. There is absolutely 0 credibility from you. And i would also recommend others not to ever use this fraud website 1xbet.
It is my humble request from everyone not to use this website otherwise they would steal your money and they take no credibility for it.
This website is absolutely no to everyone âŒðŸ‘Ž
I have already sent it that's why iam here because your support team are scamming me at this point just look into the matter yourself I have had enough chats with your customer support. They haven't given me my deposit or neither returned my money so please just give me my deposit or return my money
Name Sujal Kalta
Gaming ID [protected]
Please wait until the specified period to expire and contact our support team again at info-en@1xbet-team.com, providing your account statement from the time of the transfer until now, where it is clear that the funds have not been returned, so we can forward your request for further resolution with the payment system. Thank you very much for your patience and cooperation.
Normally, funds are transferred within an hour, but sometimes, due to the workload of the payment system or bank, it can take longer. However, a month is an unusually long time. There may have been an error with the payment system.
Since we don't have your identification details, we suggest you contact support through your personal account on the 1xbet website or via the app if you haven't done so already. Please provide all relevant payment information so we can address your issue promptly.
Thank you for your patience, and we're here to assist you. We appreciate your loyalty.
Best regards,
The 1xbet Team
Replied
Withdrawal
Hey there
I am playing 1xbet from last 5 years
And this is the third time it happened with me
I made 2 withdrawal of 49000 each on 30.03.2025 and 31.03.2025
I received one on 31.03.2025 utr ending with 9588
You can check the same in my statement but I didn't receive one
Withdrawal placed on 30.03.2025 withdraw number is [protected] time 8.48 pm (Indian time)
Withdrawal number of 31.03.2025 withdraw is [protected]
My Betting I'd is [protected]
My bank is denying the written letter but they gave me stamped statement
Here is my latest statement+ my stamped statement please do something it's been 48 days please
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize for the delay in processing your withdrawal. Typically, this process takes no more than an hour, but in rare instances, due to the heavy load on the payment system or the bank, it may take several days. If there are technical issues on the payment system's side, the delay could be even longer. However, a month is an unusually long time. There may have been an error with the payment system.
To expedite the resolution of your issue, we recommend contacting our support team through your personal account on the 1xBet website or via our mobile app. Please provide all the necessary details regarding your withdrawal request so that we can resolve your issue as quickly as possible.
We appreciate your patience and are ready to provide all the assistance you need. Thank you for choosing us.
Sincerely,
The 1xBet Team
Replied
Agent
I want information about this site. If it's a scam, please report it.
https://1xbetmanagement.io/ https://xbetagents.com/ I want to become a certified e-wallet agent.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Do not use third-party unverified sites, as there is a chance to run into scammers. Thank you!
Replied
Withdrawal issue due to AstroPay deposit method
My 1Xbet user id is SMRUTI86
I am writing to formally raise a complaint regarding an issue I am facing with withdrawing funds from my 1Xbet account. I had deposited money into my account using AstroPay; however, I am now unable to withdraw the funds because 1Xbet platform requires withdrawals to be made via the same method used for deposit.
Unfortunately, 1xbet does not support the withdrawal facility of astropay, which has left me unable to access my own money. This situation is causing me significant inconvenience and financial stress.
I kindly request your immediate assistance in resolving this matter. I believe it is the responsibility of the platform to ensure that users have a fair and accessible way to withdraw their funds.
I have attached the screenshot of all possible method of withdrawal money but astropay option is not available.
I look forward to a prompt resolution.
Best regards,
SMRUTI RANJAN JOSHI
1xbet id: [protected]
smrutiranjan. [protected]@gmail.com
[protected]
Claimed loss: Rs 13200
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
1Xbet give the other option to withdrawal the money.
We understand the importance of providing as many withdrawal options as possible. We would like to point out that for security reasons, the withdrawal method must match the deposit method. This helps prevent fraudulent activity and ensures that funds are not transferred to unauthorized parties.
If you wish to change your withdrawal method, please contact our technical support. They will guide you through the process, which may include verification steps to ensure the security of your account. Once verified, you will be able to request a change in withdrawal method.
If you have any further questions or require assistance, do not hesitate to contact us. We are always here to help.
Best regards,
Alex, 1xBet Team
That's nice
Replied
Rejected withdrawal 4 times back to back
I have made request for 4k on 9th April they rejected 6k on 10 april they rejected 8k on 10 april they rejected 9k on 11 april they rejected 10k on 12 april is in processing and today they will also rejected. Reason giving limited exceeded or denied by operator. I don't know why they are doing this. Actually they harassing me. Kindly resolve my issue and make succes my withdrawal so I can make some payment. Thank you.
Replied
Withdrawal
I recieved one I am accepting that and utr for that transaction is [protected] I made 2 withdrawal of 49000 one on 30th March and second on 31st March I just received one and both were shown successfully by opretor I received 31st one didn't receive 30th date withdrawal Recived one's utr number is [protected] My Betting I'd is [protected] My email ticket...
Read full complaint
Replied
Let me log in and add my email address
I use 1xbet since 2020.
I created one account by using One click registration option. I didn’t fill up my personal profile even No phone number and email was added in my account. Then I made deposit of 149000 bdt taka from our local agent. That agent was also a fraud as he notice to 1xbet security department as that transaction wasn’t made by him. For this, 1xbet company freeze my account and money. I mailed [protected]@1xbet-team.com. Security Department asked for my documents and selfie with my documents. I submitted everything they asked for.
Here is the email ticket id Re: I didn’t add my phone number or email address so that I can't use forget password option [#[protected]]
How 1xbet identify me that I am fraud, they just listened their liar agent only. I am their customer. 1xbet need to value their customers.
My account information is given below.
My account id number is [protected]
Last deposit amount was: 149000/
Last deposit time is: 03-05-2022 at 11:35 am (Bangladeshi time)
Now I can't log in by using my account id number and password.
I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka before that deposit. Please solve my problem and set my personal information in my account.
Claimed loss: 151000 total
Desired outcome: Unblock my account and add my email address.
Claimed loss: 151000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
1) Either you have several game accounts and you have replenished on another account.
2) Or you contacted scammers who personally provided details of your transaction, which they could use and credit money to their account. Unfortunately, in this case, we will not be able to help you, since the payment system credits strictly according to a correctly completed application on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts are directly from technical support website are listed only on the website in the contacts section).
3) or you are trying to pass off someone else’s deposit as your own.
If you have several accounts, we recommend that you contact support email to merge them, and in the future such cases will not arise again. In the other two cases, unfortunately, we will not be able to help in any way, since on our part everything has been checked and carried out according to the rules.
Replied
1xbet fraudulent
Helo Everyone, I use 1xbet since 2020.
I created one account by using One click registration option. I didn’t fill up my personal profile even No phone number and email was added in my account. Then I made deposit of 149000 bdt taka from our local agent. That agent was also a fraud as he notice to 1xbet security department as that transaction wasn’t made by him. For this, 1xbet company freeze my account and money. I mailed [protected]@1xbet-team.com. Security Department asked for my documents and selfie with my documents. I submitted everything they asked for.
Here is the email ticket id Re: I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]
How 1xbet identify me that I am fraud, they just listened their liar agent only. I am their customer. 1xbet need to value their customers.
My account information is given below.
My account id number is [protected]
Last deposit amount was: 149000/
Last deposit time is: 03-05-2022 at 11:35 am (Bangladeshi time)
Now i can't log in by using my account id number and password.
I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka before that deposit.Please solve my problem and set my personal information in my account.
Claimed loss: 151000 total
Desired outcome: Unblock my account and add my email address.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
But in any case, write to technical support on the site or application and let our security service sort out your issue.
Best regards, 1xbet
Replied
Self-exclude & and they block my comssion from aff program
I try to self-exclude myself from 1xbet website now my afflited Program and registerd user in my account and they refused to pay my fee
my account Number:[protected]
no hope to receive my money but I wanna show people how this website behavior
How this possibile Man howwwwwwwww?!
Desired outcome: 3k USD
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
To unblock your account, please send a medical document confirming the absence of addiction along with your ID to our official email block@1xbet-team.com.
Replied
Wring bet result
I bet on Betboom vs. Falcons 2nd map on Dreamleague s25 with yes on ultrakill. Despite having ultrakill from GPK's hero Ember spirit, even a rampage, the result was still a lost. [protected] this was my bet slip. This bet happened on the 2nd round of groupstage. Happened in February 26,2025 at 2nd match. Please help me solve this problem as I think the result was faulty.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
not helpful
This complaint has been resolved automatically due to user's inactivity.
In accordance with fair settlement rules, in the event that there was an obvious error in our odds, such bet will be settled in accordance with the final result at the current odds corresponding to the given market (rule 2.19).
We hope for your understanding, since all settlement actions are strictly subject to the rules that players accept when registering on the site. In addition, to obtain detailed information about the status of any of the bets, you can always contact our support team. We are always ready to help you.
Sincerely,
1xBet team
Replied
Incorrect results, local support refused to pay
I bet 500.000 VND on under 16.5 Cameroon points third quarter but system said it’s 17 and settle my bet as lost. However the official website said it’s 16 and same goes to 1xbet’s info panel. The bet id is [protected]. My account id is [protected]
Here’s the official link to the game https://www.fiba.basketball/en/events/fiba-afrobasket-2025-qualifiers/games/118758-CMR-SEN
The local support said they have checked my link. However i haven’t received my money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
In accordance with fair settlement rules, in the event that there was an obvious error in our odds, such bet will be settled in accordance with the final result at the current odds corresponding to the given market (rule 2.19).
We hope for your understanding, since all settlement actions are strictly subject to the rules that players accept when registering on the site. In addition, to obtain detailed information about the status of any of the bets, you can always contact our support team. We are always ready to help you.
Sincerely,
1xBet team
Replied
Account lost
Forward this mail to sequrit Bangladeshi team Support is nonsense they never check email properly what i am writing to them.please help
I have mailed several times but they response various types of reply.they are not solving my problem.
game id [protected]
I opend one click account and didnt add any email or phone number or id card.
I deposit my account from cash agent.
I have lost the password i am unbale to recover my account.
Here my information
game id [protected]
Registration date: [protected] at night
deposit amount by cash agent :15..
bdt
Agent adress
City:No...aon
Street:R.. tore
deposit amount by cash agent
Amount :50 bdt
Date:[protected]
Agent adress
City:G...a
Street:P...ia
deposit by cash agent
Amount :50 bdt
Date:[protected]
Agent adress
City:Go...a
Street:P..ia
please
Link my email
[protected]@gmail.com to my game id to recover my password
Claimed loss: 35000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Please rest assured that we take your feedback seriously and strive to provide the best possible service to our customers.
If you could kindly provide us with more details about your specific situation to email or chat, we would be more than happy to investigate and assist you further. Our goal is to ensure that you have a positive experience with us.
We appreciate your patience and understanding, and we are here to help resolve any issues you may have encountered.
Best regards,
1xBet Team
Replied
Deposit not received
I deposite in my account with upi fast, but amount not credited, after 3 days I decided to deposite again that was also not received now my two deposits are stucked, then how can I trust to deposite again, I am calling support team 5 times in day, they are saying same everytime that our payment team working on your issue etc etc, I am feeling like begger...
Read full complaint and 1 comment
Replied
I deposit 2000 and 1000 indian rupees but not added in my 1xbet account.
I make payment of 2000 indian rupees on 25/01/2025 - 7pm and second deposit of 1000 rupees on 26/01/2025 -12pm but not added in my 1xbet gaming account.
I complaint via offical 1xbet gmail and phone call and via chat service to but thay are saying we a working on it it is a some tachnical problem and we sent your request to a financial department and all, but still problen not solved
Please tell me what should I do now...
Please provide me some help.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
thanks , i got my deposit...
To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.
Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.
Thank you for choosing to stay with us.
Warm regards,
The 1xbet Team
Replied
Withdrawal rejected due to identification documents
have deposited npr 880006.84 (usd 6494.76)through cryptocurrency exchange platform binance and i played online cashino called baccarat and i won certain amount while withdrawing the amount it says documents required email security team then i started mailing them i provided alll the documents about my 1x id and from where i deposited the amount that i...
Replied
Deposit not reflecting more than 24hrs
Hi Team,
I am reaching out regarding an issue with my deposit. I deposited ₹10,000 into my gaming account (ID: [protected]) via
Bharani Enterprises UPI ID:
mbk.[protected]@mbk reference no
[protected]
. Unfortunately, the deposit has not yet reflected in my account.
I am quite frustrated as I have not received any response from customer service for over 24 hours. If this issue is not resolved promptly, I may need to consider switching to another platform that offers better support.
Kindly find the attached proof of payment proof.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I have tried my best to follow up with there customer support still there is the same response and now has been 5days from the time payment has been deducted
I had deposited 10000rs and its not be been credited in my gaming account.References no [protected] to Bharani Enterprises
UPI ID: ombk.aafc776861jjdrmcp6w2@mbk.my ticket number is 934027.
I have already tried to contact your support team via email and chat but nobody can help me.there is no proper deadline
resolved
To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.
Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.
Thank you for choosing to stay with us.
Warm regards,
The 1xbet Team
Replied
Deposit money not credited
I've made a deposit of 24000 on Dec 11, 2024, in account [protected], but same has not been credited. Customer service team keeps asking to wait without any update and keep closing my chats and calls. Very unprofessional behavior after taking my money. Every time I ask for an update regarding my money customer service team mentions it has forwarded request...
Read full complaint and 1 comment
Replied
Deposit amount not received my gaming id
Sir maine ₹2500 diposit Kiya date 8/12/24 ko BANDITTE KICKSTART neo.[protected]@fino Bank ko maine phone pay ke dwara ₹2500 diposit Kiya lekin amount abhi tak mere gaming I'd me credit nahi hua hai please check kare aaj toh 24 hours se jyada ho gya hai pahle meri chat ke dwara diposit and withdrawal ka salution ho jata tha lekin ab toh saare care bale busy aa rahe hai . please check kare my amount
Claimed loss: ₹2500
Desired outcome: Please refund amount my gaming I'd
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We apologize for the delay in receiving your deposit. Usually the funds arrive within an hour, but in some cases, due to the workload of the payment system or bank, the process may take longer. But a month is a very long time. Perhaps there was some error on the side of the payment system.
We do not know your ID details, so we recommend contacting support through your personal account on the 1xbet website or in the application, if you have not already done so. Please provide all your payment details so that we can resolve your issue promptly.
We appreciate your patience and are ready to help you. Thank you for staying with us.
Sincerely,
1xbet team
I’m 💯 with you regarding what is happening with all of it! My prayers are with you, and I pray that you received a resolution to all of the BS! Blessings~J
You posted the person’s personal info photo. You said that info was hidden and confidential only to the reps of the company they were complaining about. Now another thing we have to worry about? That you post unauthorized private info of people complaining
Replied
Deposit problem
I usually Deposit my account using "Fast Nagad" service as because it is automatic and Instant.But today when I made my deposit using this method my balance was deducted from my account but I didnt got my deposit.
Here are my details:
Gaming ID: [protected]
Client number: [protected]
Fast Nagad Merchant Name: MS RAHAM TRADERS
Amount: 13900
Transaction ID: 73EXHS5Q
Date and time: 25/11/2024 at 10:24 PM
Proof of Payment
Desired outcome: Give deposit on my account ASAP.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
Replied
Blocked my account without any reason please open my account
[protected]
I have applied from the email address attached to my gaming account. And i am conforming i am the owner i didnt mailed you to block my account check properly please
I am the owner of this account
my phone number [protected] linked with my account from the beginning.
My email [protected]@gmail.com is linked with my account,so there is no reason to think this account is not mine..
⛔⛔🔴 you cant block anyone account by got mail from unregistered email adress.you blocked my account by fake email request, i had money on my account why i will mail you to block my account? try to understand me please open my account. ⛔⛔⛔🔴
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We sincerely regret for the inconvenience caused.
The most common reason for blocking is a multi-account.
According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.
Use the registered contact numbers to contact 1XBet and request the reactivation account. Mention exactly the message that was sent in order to block it was not sent by you and gives necessary proof of ownership. If a solution is not achieved, inform the higher support or go through the relevant authorities that are in your country.
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