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Replied
Rs 19780 deposit not credited from 3 days
I have deposited 19780 rupees on 1xbet on 20-03-2024 at 8:11 pm it's been 2 days and the amount has not been credited and the customer support days the same thing over and over again. I've been waiting and calling the team and they say to wait for 2 hours and it's been 2 days. I would like my money to be credited or else I'm going to complaint to the police. My gaming id is [protected]. I've also attached the screen shot of the payment.
Claimed loss: Rs. 19780
Desired outcome: I'd like the amount to be credited to my gaming account [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Not yet credited I'm waiting it's been 3 days already
Still it isn't credited..
Yes please do it as soon as possible. Still the amount is not credited
My gaming ID : [protected]
I have deposited 19780 rupees on 20-03-2024 through upi fast method but it is not yet credited its been 16 hours and i have been reaching out to support and no one responds well.. they asked me to send screenshots and i have sent everything including bank statement.
So it is better to credit to my account im waiting.
This complaint has been resolved automatically due to user's inactivity.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully approved on the 23.03. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Thank you for reaching out to us.
Currently our support team is reviewing your payment. However due to the big amount of applications it can take far more time than usual.
We really appreciate your patience.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
Your request has already been sent to the payment department, and your deposit will be credited as soon as possible!
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Withdraw pending for 7 days
My honorable 1xbet team member.
I was made a withdraw 5 days ago. I mailed Hundred times into ([protected]@1xbet-team.com) but with regret that they didn't solve my problem.They are not did their job correctly.That,s why i am sending you this mail.
Please solve my problem.i am sending all of details.
Here is my sending all of my withdrawal details.It,s almost 107 hours ago when i was made withdraw.
User id:[protected]
Withdraw Request No:[protected]
Payment Method: Rapid Bkash
Client Phone Number:[protected](bkash personal)
Time and date:18:43 15 March
Amount:1010 BDT
I have a video proof but i can't send it before the file of my video is large than 5mb instead of i am sending you image proof.
If you need anything i can definitely provide you.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
We've contacted our security team regarding your appeal and according the provided information we advice you reaching out to our support team through the support's live chat on our website. Additionally you can contact them via email at info-bn@1xbet-team.com. Our support team is the best specialized in such cases and they can efficiently assist you with the following issue.
Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
Deposit issue
I have deposited 10000 rs through my gaming account but since 5 days amount not credited in gaming account. I have contacted many times to customer support but they responding with same words that hamne aapki request payment department ko bhej di hai bla bla bla.
Also mailed to 1x bet but even on mail not getting any reply.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Money not deposited into my 1xbet account
On the 16 of march 2024 I deposited 10500 fCFA into my 1xbet account, the money was deducted from my mobile money account but not deposited into my 1xbet account please I neeed my refund my 1xbet number [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
We've contacted our security team regarding your deposit and according the provided information we advice you reaching out to our support team through the support's live chat on our website. Additionally you can contact them via email at info-en@1xbet-team.com. Our support team is the best specialized in such cases and they can efficiently assist you with the following issue.
Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
Replied
They haven't returned my money for a year now
Hello. Last year she passed verification, provided a photo with a document, a photo with correspondence, a photo with a sheet and a code! I've been waiting for my deposit for a whole year, despite the fact that I didn't make any bets, I just filled up my account and immediately my account flew away! The account has $6917. They asked for a video call, I...
Replied
Deposit not received
I deposited 200 EGP couple weeks ago through instapay app despite it was deducted from my account your app declined the process.
And when i called the customer service they said wait for 3hr. I waited but guess the money didn’t come back. I called again they told me wait for 48 hr I waited but nothing. Then they told me to send for a specific email address but each time i send they reply back that i have to activate my email. And once i get to the app to activate. The app is not sending me an invitation to activate.
So is that your way to not sending money back, actually by that way you will lose me as a user cause i’ll be afraid to deposit any money once again and I’ll tell my experience to any one who will ask for my review
Here’s my ID number in your app: [protected]
Claimed loss: 200 EGP
Desired outcome: Please refund
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details:
- The support's email you have contacted regarding this situation
- The specific date and time when the appeal was submitted.
- The screenshot of the support's answer
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex | 1xBet Team
Hi, Have you received your money
Replied
2 Deposit
i made deposit with 200 AED (UAE) with bank transfer and still not credit in my account for 12h+ i called bank they said the money has been transferd and credited to account of other side i sent email and for now they didn't solve anything i made other deposit with 300 AED and not credit too and none help now i have 2 deposit not credited in my account i dont what is that and none need to help me ! Kindly answer the email and solve my ptroblem i dont need to wait too much
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Amount withdrawal not received
Dear 1x. Bet Team,
I would like to bring to your attention an issue I am currently experiencing with a recent withdrawal request from my I X BET account . On dated 04th of March, I submitted a withdrawal request for the amount of 535 AED. However, upon checking my bank account, I noticed that the amount has not been credited.
I received a notification confirming the transfer, but unfortunately, the funds have not reflected in my account. I have already sent an email but no response.
I kindly request your assistance in resolving this matter promptly.
Thank you for your attention to this matter.
MUHAMMAD IDREES
1 x bet ID [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear 1xBet Team,
Thank you for your update. I appreciate your team's efforts in addressing my concern. I have already written an email to your given e-mail,but your 1xbet team says it would take longer than normal due to the big volume of orders.
Could you please provide an estimate of how long the process will take to resolve the issue? Your response would be greatly appreciated.
Best regards,
MUHAMMAD IDREES
1 x bet ID [protected]
Dear 1xBet Team,
Thank you for your update. I appreciate your team's efforts in addressing my concern. I have already written an email to your given e-mail,but your 1xbet team says it would take longer than normal due to the big volume of orders.
Could you please provide an estimate of how long the process will take to resolve the issue? Your response would be greatly appreciated.
Best regards,
MUHAMMAD IDREES
1 x bet ID [protected]
This complaint has been resolved automatically due to user's inactivity.
Unfortunately, we cannot provide this information due to the large number of applications. Additionally, to expedite the process, we recommend refraining from submitting duplicate requests, as this may contribute to longer response times.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Dear [Player's Name],
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Deposited still not reflecting my wallet
I made my first deposit when the problem start occurred on March 3, 12:05 AM PH time, my deposited amount amounting to Php500.00 wasn't reflected in my e-wallet. I've waited until the next morning and went to check my wallet and the funds is still not reflecting. I went to their customer service this and they said that the it still in process but In my opinion, such things won't last long up to this date. I tried to deposit again with a small amount March 04, 8:56 pm amounting to PHP 250 by their propose means and again, it does not reflect in my wallet.
Claimed loss: PHP 750.00 (roughly around 15 USD)
Desired outcome: If they can't process those transactions, just give me back my money.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for bringing this matter to our attention.
To address this concern with deposits promptly, we kindly request that you reach out to our support team through the live chat support on our website or via email at info-en@1xbet-team.com. Our dedicated team is well-equipped to assist you further with the deposit issue.
Your cooperation in contacting our support team will greatly aid us in swiftly resolving this matter for you. Should you encounter any difficulties or require additional assistance, please do not hesitate to reach out.
Thank you for choosing us as your betting partner.
Best regards,
Alex, the 1xBet Team
You are right same problem 😡
It sucks to be honest, so much inconvenience they caused to us
Hello, Md Akash Hossain
Thank you for sharing your feedback. Your opinion is important to us, and we're committed to enhancing our services based on customer input.
We'd like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the situation you encountered. Our team is dedicated to resolving any matters and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
Replied
1XBet customer service
For the past month and a half i have been trying to contact the security team, without success.
So I reach out the info team in order for them the assist me, no success there either.
Now i reached the info team once again in order to file an oficial complaint due to the lack of action and the extent of time i have been waiting for an answer, again they refuse to assiste me .
In my case i have a very small amount that i can afford to be STOLEN by this company, but i highly recommend everyone to stay away from this company.
Claimed loss: 86€
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dariella On the chat support, finally solved my problem.
Promote her, she deserves.
After two months of being ignored ( still haven’t heard from the security team) , the solution was simple but what made this issue soo hard was the lack of support…
Automatic answers and lack of interest.
This fórum and specially Dariella deserve a raise.
I send you the response of the chat team .
My problem remains.
Can you change my withdraw method or not ?
The AstroPay method doesn’t exist as shown in the picture. I want to alter the withdraw method.
Please stop playing with me.
I have no history of withdrawing to AstroPay, and at this moment it’s actually impossible since the option is not even available.
I have withdraw to skrill.
If I have done everything that has been asked I don’t understand why can’t 1xBet simply fix this issue?!
I have no history of withdrawing to AstroPay, and at this moment it’s actually impossible since the option is not even available.
I have withdraw to skrill.
If I have done everything that has been asked I don’t understand why can’t 1xBet simply fix this issue?!
Am I asking the impossible? Two months have passed and I haven’t even received an answer from the security team. If the withdraw isn’t available for whatever reason how can I keep gambling on 1xBet ?
If you want me as a customer please fix my problem, if not, close the complain, delete my 1xBet account and keep my “fortune”.
I’m done .
Hello,
The current method I’ve used was Skrill and I have done withdraws with that method.
Any how if for some reasons it defaulted to AstroPay, since I have done everything you asked, and since security team has never answered me, can I ask you to change the method of withdraw to Skrill ?
I have done the deposit and I believe I did the rollover as well.
Best regards.
Well since you answered me with a question. Can you verify if my last withdraw was done with skrill ?
Best regards.
Could you please check and verify what was the last method of deposit and withdraw i used ?
If there is no restrictions why do I get this message ? I’m only trying to withdraw using the same method I deposit…
I’m trying to reach the security team for the reasons explained in the mail I sent them and they never answered.
I can’t withdraw…
The specific issue of this complain circles around the fact that the security team for two months has ignored my emails and the info team has clearly refused to provide me a substantial form of assistance, ignoring the content of my emails and not providing me an official form of complaint.
I assure you I will not stop and it’s not for the money. There’s a total lack of respect from 1xBet to their customers.
My former complaint was erased and I got no answer. Worst service ever !
I already gave you my details and received no answer back.
Thanks
Thank you for reaching out to us!
Please contact our support one more time, they have to provide you with information about the payment methods you have used recently and which one is available to you now.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us!
We ask you to try removing the filter for payment methods. There is a filter called "Payment systems in your area" that can be found above the list of payment methods. You need to uncheck this filter. This should help in the current situation.
However, if this does not work, you should contact our support team via live chat on the site and they will provide you with information about the payment methods available to you.
Thank you for your patience and cooperation.
All the best,
Alex | 1xBet Team
As far as we can see, you have received an in-app notification that you should make a withdrawal using your AstroPay card. Therefore, we kindly ask you to try withdrawing funds using this method and if you encounter a problem, please provide us with a screenshot.
Best regards,
Alex, the 1xBet Team
Please specify have you tried making a withdrawal with AstroPAy?
Waiting for your answer
All the best,
Alex, the 1xBet Team
Please specify have you tried making a withdrawal with AstroPAy?
Waiting for your answer
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us.
Currently our Security Team has provided the information that you have no restrictions on your account.
Everything you need to do is to follow the instructions on the site/app. The rule to withdrawal with the same payment method you have used to make a deposit is relevant to all our users.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us.
Could you kindly provide more specific details about the issue you're experiencing? It would greatly assist us in addressing your concern accurately if you could clarify precisely what aspect is causing you concern.
Your detailed explanation will allow us to better understand and efficiently resolve the matter at hand.
Thank you for your cooperation and assistance in this regard. We are here to help and eagerly await your response.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us!
According to our Security Team currently you have no restrictions. Could you kindly specify the reason you are trying to contact them?
All the best,
Alex | 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Replied
I've made a deposit since last night and the money hasn't gone into my account yet
I've made a deposit since last night and the money hasn't gone into my account yet.
In your 1xbet, it is written as express deposit, and I have to wait 1 day, but still no money in the account.Instead of express deposit, change it to very slow deposit.I want to play soccer games tonight please get it in my account tonight.Last week, I had to wait for 3 days to make a deposit with express deposit
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I have made a deposit since 22:00 on the 1st of the 3rd month and the money has not arrived in my account.I had to wait 3 days to make the deposit last weekWhat is written on 1xbet is Express Deposit, and I always have to wait for a long time.Instead of express deposit, change it to very slow deposit.I am very disappointed.I want money in my account today, please do it quickly
1xbet japan support service is not good.
I don't know if you're working, but if you can be a little earlier, I'd like to say thank you again and again.I don't want their thanks, I want money in my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us.
Currently our support team is reviewing your case. However due to the big amount of applications it can take far more time than usual.
We kindly ask you to give our support team a little bit more time and additionally we are asking to not duplicate your messages since it will lead to a longer response time.
We really appreciate your patience.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-jp@1xbet-team.com or info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it's better to duplicate any information to our email address - public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Deposit
I have a deposit with instapay 300 EGP since 14 hours and still didn't receive the amounts
ACCOUNT [protected]
also i have escalated it through email and chat and no one responses
also the same script please be patient it's not a normal thing to wait a deposit
what is gonna happen when trying to withdraw amounts ?
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We appreciate your feedback.
We would greatly appreciate your help in providing us with following details:
- The support's email you have contacted regarding this situation
- The specific date and time when the appeal was submitted.
- The screenshot of the support's answer
Once we receive feedback from you, we will promptly contact our Security Team to check all necessary information.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Replied
Withdrawal
I'm Bettor from iran, through 15 years of my betting journey never experienced something shady happend this week on 1xbet. I used to deposit/cashout using perfectmoney there. Lately cuz of pm restrictions for iranian users site support suggested me to use pm vouchers. The way vouchers work is with 2 identifier. 1. Voucher number, 2. Activation number...
Replied
Debited money to his account without my knowledge. (1xbet staff)
Dear 1xbet team, There is a person contacted me because my funds have not deposited in account. On contacting him he said he is working with 1xbet company. And thus I think he is your real staff member. He deposited with my astropay ac without my knowledge and started creating reasons. I have all the whatsapp chat, call recordings, transaction details and...
Replied
the locked my account after verifying it
Upon starting my account with 1xBet, I promptly completed the requested verification process by submitting all the necessary documents. Subsequently, I have been actively using my account for both deposits and withdrawals without any issues. However, my recent deposit of 5500 CAD triggered another account suspension, with a request for re-verification.
I immediately complied with the request, submitting all the required documents once again. It has been over 24 hours, and my account remains suspended, with approximately 7000 CAD held in it. Despite my attempts to seek clarification and resolution, I have not received any response from your team.
This prolonged suspension and the lack of communication are causing significant distress, and I am finding it difficult to comprehend why this has occurred after successfully completing the verification process initially
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Hi,
I am writing to express my profound dissatisfaction and concern regarding my account (ID: [protected]) with 1xBet. After successfully verifying my account for the first time, I was unexpectedly asked to undergo the verification process once again following my recent winnings.
In compliance with your request, I promptly submitted all the required documents. However, three days later, an additional request was made for a selfie with my ID and a conversation in the background. Despite providing these details, I was shocked to discover that the funds in my account were unilaterally deducted, leaving only 500 CAD. My balance dropped significantly from 6023 CAD to 500 CAD, with the explanation that I allegedly have multiple accounts with 1xBet. I would like to emphasize that this claim is entirely false, as this is my first interaction with your platform.
The lack of clarification and transparency surrounding the closure of my account and the substantial reduction in my balance is deeply distressing. I urge you to provide detailed information on the alleged multiple accounts and the decision-making process that led to the closure of my account. Additionally, I seek an explanation for the significant reduction in my account balance.
Furthermore, I would like to draw your attention to a pending refund from Jeton Wallet with Transaction ID [protected]. Unfortunately, I have not received this refund, adding to my growing concerns and frustrations.
After I gave them every thing they blocked the account
WHEN I CALL THEM over the phone they hang up the calls ,and deal like a bot, you are big scammers.
You stole my money7000 CAD.
I NEVER MADE ANY OTHER ACCOUNTS WITH YOU.
Now you took from me 7000 CAD, AND SAID I have MULTIPLE ACCOUNTS WITH YOU,
that is totally wrong, this the first time deal with you,i don't have any other accounts with you, you blocked me and the security team said all your email will be ignored.
"'I need my money it 7000CAD "" YOU ARE BIGSCAMMERS , YOU ONLY LEFT FOR ME 500 CAD ONLY LAST TIME I DEPOSITED 5500 CAD.
I DONT HAVE ANY OTHE ACCOUNTS WITH YOU
YOU ASKED FOR EVERY THING TO VERIFY ASKED FOR SLFI WITH MY ID I DID, AND ANY THING ELSE YOU ASKED FOR I DID
here is their replay when I asked why are you don't replay and what is the reason for verification if you already verified it before.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
We wanted to inform you that your account 802739907 is currently undergoing a routine verification process.
Please rest assured that this is a standard procedure applied to all corporate accounts to ensure the security and safeguarding of your account information and interests. There is no cause for concern regarding the status of your account; it is not blocked, but rather in the process of verification.
As part of this verification, the Security Service waits for your selfie, holding your ID card near your face. Also next to you should be the computer (or mobile device) where the Security Department can see your inbox messages from their department. This information is crucial in helping us validate and confirm the details associated with your account, thereby enhancing the security measures in place.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
Because they have poor specialist to check the issue.same as mine
Replied
Unjust account block and lack of response
I am writing to express my deep concern and frustration regarding the recent block on my account with the ID [protected]. I have been a loyal customer, and I am perplexed by the sudden and unexplained restriction on my account. Three weeks ago, I received a call from a member of your team. Unfortunately, the conversation was unclear, and the representative...
Read full review of 1xBet
Replied
About withdraw
I am not able to take a withdrawl i have done all the security work but still im not able to take my money out kind do something
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are utmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
Bet outcome error (Won bet turned into lost)
I have placed two bets on penalty shootout.
A match between Blackburn rovers vs Newcastle of FA Cup [protected])
I bet on total goals outcome of under (9.5) in the penalty shootout.
Total goals in the penalty shootout was 3+4= 7.
Total goals are 7 which is under 9.5 goals.
But system shows that i lost this bet.
Please correct this error and add my winning amount of both by bets in my account.
I have attached screenshots of both bets and match outcome.
Betslips:
[protected]
[protected]
Thanks.
Claimed loss: 115$
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear Alex,
You have been responding to all new complaint queries of other people and not responding to mine.
I am deeply hurt and concerned about the authenticity of 1xbet because of irresponsible behaviour of 1xbet representatives.
Please resolve my matter as soon as possible.
Dear Alex,
Please resolve my matter as soon as possible.
It is a big amount for me.
I am very stressed.
I am again attaching the proof of the match result from official sources.
Total penalty outcome under 9.5 goals.
The result of this match is crystal clear everywhere.
Full time match result is :
Newcastle United 2-1 Blackburn Rovers
Penalties result is:
Newcastle United 4-3 Blackburn Rovers
And you guys are blowing my mind away by asking for some magical source.
https://www.thefa.com/competitions/thefacup/results
Instead of writing this source source text.
Haven't you seen the official source i presented?
I have attached all the screenshots from your app and from the official football website page.
I am fed up of you guys for asking me to present "Source". Why don't you guys just type on google about the result of the penalties outcome of this match?
Why wasting my time and doing nothing?
https://www.thefa.com/competitions/thefacup/results
Have a look at this link and see the total penalties result of the match and don't waste my time to ask again for the source, which you guys are supposed to look for from your side.
What source my friend?
You own app is my source.
I have placed bet on Total of Penalty Shootout goals not the total of game goals.
Total goals of penalty shootout are 3+4= 7.
Which comes under 9.5.
What other sources are you looking for when your own app calculated the goals correctly? but you guys are not calculating it correctly!
This complaint has been resolved automatically due to user's inactivity.
We have checked the information and as per our records the bet was calculated correctly. There were 10 penalties (bet includes all penalties, even the ones that did not enter the goal)
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
You have to provide the source from which you believe the bet should be resettled(official links) so we would be able to review this case. In that case you have to provide official source where the information about penalty is indicated.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Thank you for contacting us regarding the discrepancy in the calculation of your bet.
To assist you further and address this matter accurately, could you please provide the source from which you believe the bet should be resettled? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
About security
My two factor authentication get disable because of the limit exceed for 12 pm pls open it bcz i want to withdraw my money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We've reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Replied
Rejected deposit
I deposit 200 but it was rejected but deduct on my account
This happened today 27/2/2024 at 12:46
My id : [protected]
Claimed loss: 200 EGP 525 loss
Desired outcome: 1000 or more
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details:
- The support's email you have contacted regarding this situation
- The specific date and time when the appeal was submitted.
- The screenshot of the support's answer
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex | 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
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Steve, Have you received your money?
Hi Steve, I am in the same situation and deposited 46,000. Can you please help and let me know if you have received your payment ot not. That will be really helpful