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Deposit scammers
Very bad they stole my deposit and using operators (worker to steal customer) I made payment via Vodafone cash Egypt in application and after sent money the worker calle in whats app because deposit method between numbers and he told me I will not accept your payment because you don't charge from me with ID and using application deposit I reported to email...
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Agent closed
1xbet is a scam company without any reason they closed my agent.My casdesk id is-1274901.In my agent i have 13,00,000৳ bdt.They didn’t' back my fund.Really they are scam huge fund from player and agent.Please i want to solve my problem and get back my full fund.In 16/09/24 they closed my agent.I am a one kind of service provider.I sell their fund and i get some Commission. Now they scam my invested fund.Why they are closing my agent.Because of i'm a service provider,they can not closed my agent.Now i want to solve my problem and back my full fund.
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Sir i why your company did not solve my problem?
I am an agent sir why should my agent have problem? If problem is with player account. I am not at fault. Sir please give me the opportunity to withdraw the funds from my agent.
I haven't found a solution yet.
I can not get any solution from your company .Please solve my problem and back my fund
Sir, I support my players with agents from you. I was doing good business till 1 month. And I was making good prepayments to you. But suddenly without any reason my agent closed your security team. At that time my 13,00,000 Tk. It was BDT. Sir, I am investing my money in your service and supporting my players. It does not mean that my agent is closed. My agent details are given below : Chittagong - Rashel Bdt House
login: moh9madra
password:
cashdesk: 1274901
Please unblock my agency and give me chance to do business. Else give my fund back.I already mailed you
Sir, I support my players with agents from you. I was doing good business till 1 month. And I was making good prepayments to you. But suddenly without any reason my agent closed your security team. At that time my 13,00,000 Tk. It was BDT. Sir, I am investing my money in your service and supporting my players. It does not mean that my agent is closed. My agent details are given below : Chittagong - Rashel Bdt House
login: moh9madra
password:
cashdesk: 1274901
Please unblock my agency and give me chance to do business. Else give my fund back.
Unfortunately, the security service does not impose restrictions without reason, but only if the results of the security check confirm any illegal actions on the part of players, partners and agents, and unfortunately in this case we cannot influence their final decision in any way, since the safety of our entire gaming community is above all else. In this case, you can only contact the same security department contacts from which you received the last answer with the decision to block the account if you have any questions that you want to discuss with them as the persons responsible for this decision.
Best regards,
Alex, 1xBet Team
Thank you for bringing these concerns to our attention.
Please rest assured that we take your feedback seriously and strive to provide the best possible service to our customers.
If you could kindly provide us with more details about your specific situation to email: complaints@1xpartner.com, we would be more than happy to investigate and assist you further. Our goal is to ensure that you have a positive experience with us.
We appreciate your patience and understanding, and we are here to help resolve any issues you may have encountered.
Best regards,
Alex, 1xBet Team
Replied
Very bad customer support
I am writing this review as a warning to others after having a terrible experience with 1xbet. I have been a loyal customer, but their customer support team has been completely useless.
I made a deposit on August 2nd, 2024 (Account: [protected], UTR: [protected]), but the money never showed up in my account. And to make matters worse, I didn't even get a refund!
When I tried to get help, the support team just gave me generic responses that didn't make sense. They asked me to wait 14 banking days, which I did. Then, they asked for my bank statement, which I provided multiple times. But even after receiving my statement, they couldn't resolve the issue.
To add insult to injury, they asked me to wait another 14 banking days! When I asked what would happen after that, they couldn't give me a straight answer - either on the phone or through chat support. Their responses were vague and unhelpful.
The support team's behavior was appalling - rude and clueless. They seemed to have no idea what they were doing or how to help me. It's clear they're not equipped to handle customer complaints.
This experience has left a bad taste in my mouth, and now I am placing very less bets on 1X bet. If they don't get their act together, they'll lose all their customers.
I am planning to use all the screenshots and call recordings against them if I don't get my money ASAP.
Claimed loss: Rs 2500
Desired outcome: I would have surely won that day. I couldn't bet due to amount not being credited. Also I was insulted badly.
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Stop lying. You can't do anything. My money is gone.
It is so funny. You are never going to resolve anything. Just copy paste answers. That's it.
Why are you lying? I had to submit the bank statement again and nothing is done yet. They lie on the phone that it ie forwarded to the yeam. I am tired. Do you even have a team?
No update yet.
This complaint has been resolved automatically due to user's inactivity.
We are very sorry for waiting and our payment department specialists are doing their best to solve the issue as quickly as possible, but unfortunately in case we have to wait for a response from the payment system, we cannot influence the regulation and speed of work of the other company, but we are constantly continuing to update them with information on your case so that as soon as the final answer will be received at once successfully solve the issue.
Please expect a response from the support team by email as soon as updates are received.
Thank you very much for your cooperation.
Best regards,
The 1xBet Team
We apologize for the inconvenience you are experiencing with your deposit. Please rest assured that we take such matters seriously and are committed to resolving them promptly.
According to the details you provided, the transaction was held on the bank's side. The payment provider is currently processing your request, which according to the regulations of local payment systems and banks, may take up to 14 banking days. If the funds are not returned to you within 14 banking days, please contact us with a statement for the entire period via email at info-ind@1xbet-team.com.
Thank you in advance.
Best regards,
The 1xBet Team
Replied
If the company allow me to make withdrawal and unblock the account I would be happy.
First time I used 1x bet and the account ID is [protected]. When I won around $4000, it asked my verification, well it wasn't an issue. They asked my id card - I provided They asked selfie with id - I provided They asked video proof from our identity server I provided - (minimum 10 times) They said I provided fake or edited video, I can prove all the...
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Deactivated/banned account
Hello My Gaming ID: [protected] I am a regular bettor on 1xbet. Althrough I am a regular bettor but my living expense depends on from other sources. My financial support comes from my salary and I maintain a strict policy to not use excess of my fund for betting. From the date of creation of my account to till now I have maintained this. But on July 6th 2024...
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Deposit issue
Dear Team, I am writing to bring your attention to a deposit issue I encountered on August 21st at 6:30 PM Indian Standard Time. I used the PhonePe number provided by Paykassma Provider for this transaction. Unfortunately, as of today, the amount has not been credited to the recipient. Despite sending emails and making phone calls, I have received no...
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Incorrect outcome
Dear sir/ Madam,
My name is UMESH, My Account ID : [protected] and My 1X Betslip ID : [protected].
In the above Bet slip I has placed Bet on Top Wicket taker on Hundred men's cricket On Tymal Mills , But due to some other issue it is now Showing Chris Jordan. You can see the date of placing Bet 18/08/2024 , you can track the Odds on that day also. I place Bet Before this match Tymal Mills have 16 Wickets and Chris Jordan have 14 Wickets only, So the Odds in Favour of Tymal Mills -1.5 and on Chris Jordan- 3.5 , Because Tymal Mills is 2 Wickets a head of Chris Jordan so Odds on Tymal Mills is 1.5, In Next match Tymal Mills got 3 Wickets which comes to 19 Wickets and Chris Jordan got only 1 Wicket, which comes to 15 Wickets only, So the Odds are in Favour of Tymal Mills because he is 4 Wickets a head of Jordan, So I placed between on Tymal Mills to be the Top Wicket Taker as he has taken more wickets than Jordan that's the reason Odds also showed 1.5 on Tymal Mills and on Chris Jordan odds are 3.5 , But Due to some it is showing as Chris Jordan , Just think sir How is it Possible at odds 1.5 on Chris Jordan when is 2 Wickets behind than Tymal Mills , you can check the Odds also on the 18/07/2024 . so please correct the Issue and make the Bet slip as win.
Thank you.
Claimed loss: My 1X Betslip ID : [protected]. But I didn't placed on Chris Jordan as Top Wicket Taker at 1.5 Odd, I place on Tymal Mills -1.5 Odd, Please check the Past Odds on 18/08/2024 . So please Refund the Amount.
Desired outcome: As I placed on Tymal Mills at 1.5 Odd, So please check the Odds on 18/08/2024 before the Match Starts , So they have changed the Party name from Tymal Mills to Jordan , So please make it as Win/ Refund the Amount.
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Pls check on 17/08/2024 , Hundred Men’s Top Wicket Taker Outcome, it shows Tymal Mills-1.5 and Chris Jordan has 3.5 Odd, But after the Match it shows on Chris Jordan as 1.5 and also I placed Prematch Bet on Tymal Mills-1.5 , If I placed bet on Chris Jordan it supposed to be 3.5 , How can it be 1.5 Odd, as I placed on Tymal mills , But I don’t know how it changed to Chris Jordan, You can check the Odds on 17/08/2024, and then share the Odds photo, I am very confident that I placed on Tymal mills 1.5 odd not on Chris Jordan
This complaint has been resolved automatically due to user's inactivity.
Our specialists have rechecked the bet, but no errors in acceptance were found and the calculation is correct according to the market you have selected. When choosing a market and confirming a bet, it is accepted by our system according to the specified order of teams at the time of making a bet and the market already in the accepted bet cannot be changed, therefore there were no errors on the part of the system, and the market was displayed correctly in the relevant sections. Be careful when choosing a market and double-check whether you have pressed and selected the bet correctly before confirming if there are any doubts, but the responsibility for choosing a market lies solely with the player making the bet.
Sincerely,
The 1xBet Team
In accordance with fair settlement rules, in the event that there was an obvious error in our odds, such bet will be settled in accordance with the final result at the current odds corresponding to the given market (rule 2.19).
We hope for your understanding, since all settlement actions are strictly subject to the rules that players accept when registering on the site. In addition, to obtain detailed information about the status of any of the bets, you can always contact our support team. We are always ready to help you.
Sincerely,
1xBet team
Replied
Diposit amount not received my gaming I'd
Sir maine fashion G UPI ID [protected]@psbpay ke account mein Paytm ke dwara ₹1700 diposit Kiya tha date 12/8/24 time 1.19 pm per lekin amount abi Tak account mein credit nahi hua hai sir mere account se paise bi kat gai aur gaming I'd me credit nahi hua amount sir baar baar yahi ho raha please check kare maine paytm ke dwara payment diposit Kiya UTR nom.[protected]
Claimed loss: ₹1700
Desired outcome: Refund amount my gaming I'd [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
To assist us in addressing your concern more effectively, we kindly recommend that you contact our support team through your account on the 1xbet website or mobile app, if you have not already done so. When reaching out, please ensure you provide all relevant details pertaining to your payment. This information will significantly expedite the investigation and resolution process.
Your patience and understanding during this time are greatly appreciated. We are committed to providing you with the highest level of support and ensuring your experience with 1xbet remains seamless and enjoyable. Thank you for your continued trust and loyalty.
With warmest regards,
The 1xbet Team
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Rs. 18000 deposited through imps new method successfully but amount not credited to my 1xbet account.
Rs. 18000 deposited through IMPS method on 25th July'24 and on the same day it was credited to Beneficiaries account which was provided by 1xbet India. It was an technical error where transaction was failed and that's the reason I was not having transaction successful screenshot but as I checked with my bank it was successfully credited to Beneficiarie...
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Deposit not credited to my gaming account
I have deposited 10000 Rs on 31/07/2024 and it is not still credited.
After a week they asked for my bank statement and i submitted that too and even after that it not resolved yet.
I tried calling Customer support many times and the answer is same "The payment department is working on it".
I have been using this app for more than a year and now i feel like i am scammed.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
To assist you more effectively, we kindly recommend that you reach out to our support team through your account on the 1xbet website or via our mobile app, if you have not already done so. When contacting support, please ensure that you provide all the necessary details of your payment. This will enable us to investigate and resolve the matter with greater speed and efficiency.
Your patience and loyalty are highly valued, and we are fully committed to assisting you. We are here to ensure that your experience with 1xbet remains smooth and satisfactory. Thank you for placing your trust in us and continuing to stay with us.
With our best regards,
The 1xbet Team
You’ve certainly shown some serious patience here—could’ve been worse if you hadn’t kept all your records in order. After a year of using the app, this experience must be a real eye-opener. Hopefully, the payment department gets its act together before you need to start thinking about where that money really went.
Replied
Repeatedly deposit issue. 5500
I have deposited 5500 INR on 2 August at 11:08 PM. It's showed successful. But amount didn't credit into my wallet. Talked with customer care agent he said " aapki request corresponding ko bheji ja chuki hai" and from that day till now they are saying same " aapki request corresponding ko bheji ja chuki hai". I am so fed up. Kindly resolve my issue. And add my money into my wallet or refund. Thank you.
Claimed loss: 5500
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
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Wrong bet settled
Hi Im mohit bhalothia, player id - [protected] I placed a bet on 1xbet football Nigeria community cup Diadem Stallion vs Royalty with the odds of 1.35 under 2 goals in 1st half I was also watching the match on youtube and it was clearly 1-0 after complete the 1st half and i was winning this bet but suddenly the score change to 2-0 without any goal which i...
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Deposit issue
VERY URGENT:- Regarding Player I'd [protected] Since 25 July 2024, approximately 9 days have passed. I have been in contact with the 1xBet chats department and email department several times through the chat portal, but they have been saying the same thing repeatedly since 25 July, that you should wait for 2 hours. It feels like I am talking to a bot. I...
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1xbet Worst deposit issues
Hello people It's been 26 days my deposit didn't reflected in my account The email people just say processing after 22 email on 5 days later again 17 days We are sorry for the delay, it's been processing And I complained to the complaints team They didn't even respond till today (26 days) And these people suggest to that non sense email-who doesn't respond...
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Account verification for withdrawal
Hello Sir. Country: Bangladesh Name: Mehdi Hasan Payment system: Webmoney I have 7912 USD It was requested for verify account. .Then they start their basic verification. I trust them and I do all the things what they ask. I send asking documents to Ukraine twice. After I joined video conference. Then 1xbet ask several questions on website. I submitted...
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Security team. Verification account
Hi! I have account in 1xbet, as a result of the winnings the amount on the account was … thousand dollar. In February, my account was ask documents verification , I fulfill all the requirements of the security service of 1xbet, for all the proceedings in my account, I was provided with the following documents: 1. Photo of the passport's home page 2...
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Deposit
Its been 17 days thr deposit didn't reflected in my account After sending 22 emails, With bank statement and screenshot They replied 4 times, saying "it's in processing" So I've emailed security team & complaints team Surprisingly they didn't even replied single time for 8 emails in last 17 days So I've keep calling their online IP call team They responded...
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5000 INR Deposit didn't add into wallet
Hi. I deposited 5000 INR thru Netbanking on 13 July 12:29 AM. Amount of 5000 INR Didn't add into my wallet. I talked with customer care and they are saying from that day. "Aapki request corresponding ko bheji ja chuki hain thoda intejaar kariye." Today is 18 july and i am still waiting. I am attaching screenshot of payment of Paytm app. Kindly check and refund my 5000 INR back. I will be very thankful to you.
Claimed loss: 5000 INR
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I got it. Thanks
Got it thanks
Not solved yet again. it's been 7 days 5000 INR Didn't refund to my bank account not gaming account. Really i am very disappointed.
Not solved it's been 6 days 5000 INR Didn't refund.
Good
We sincerely apologize for the delay with your deposit. Usually, the deposit is credited within an hour, but in some cases, due to the load on the payment system or the bank, the process can take up to a few days.
We recommend contacting support through your account on the 1xbet website or in the app if you haven't done so already. Please provide all the details of your payment to help us resolve your issue more quickly.
We appreciate your patience and are ready to assist you. Thank you for staying with us.
Best regards,
The 1xbet Team
Replied
Deposit amount not received my gaming Id
Sir maine ahmad enterprises [protected]@sbi ke account me ₹1800 diposit kiya lekin amount aaj tak account mein credit nahi hua hai please check kare maine utr nom. Daal kar request daali fir bi nahi sussex full hua please check kare maine paytm ke dwara payment diposit kiya date 12 july 24 time 10.10. Pm utr. Nom.[protected] please check kare sabkuch theek hone baad bi amount nahi aata account me
Replied
Scam
I am using this account more than 2years. past 2 years I losed huge amounts that time they never blocked my account. now I am winning some small amount and gave widthraw request they blocked my gaming account immediately although I am playing genuinely. Today I gave widthraw request they declined my widthraw request and mentioned share documents to security...
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
