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Replied
Please help me to solve this problem. Let them solve the problem in a short time
you are fairer. Please alert them to my problem. I can't get my money.
I only bet on football games
They don't give my money
My contact email: [protected]@1xbet-team.com
[protected]@1xbet-team.com
account in usd
Hello. I am a citizen of Azerbaijan. My name is Rauf Ismayilov, son of Gudrat. I have been a member of the betting site "1Xbet" since 2015. My withdrawal is closed from March 31, 2024. They asked me to send my passport by mail. I sent my passport, correspondence and a selfie with myself. I then posted videos and pictures of my investments and withdrawals. Later, I sent them my kashelock accounts. then I sent them all the electricity and water bills of the house I registered. Then I sent them my driver's license document. They accept all the document emails I send and don't wait. i want to withdraw $720 now but i still have problem with withdrawal.
Please help me to solve this problem. Let them solve the problem in a short time
Account number id: 5709595
Withdraw funds from the account: account783907503 in usd
Their email: [protected]@1xbet-team.com
[protected]@1xbet-team.com
always
Recommendation: always
The complaint has been investigated and resolved to the customer's satisfaction.
We hope this message finds you well.
We've reached out to our security team regarding your inquiry. We wanted to inform you that the information concerning your verification has been sent for verification purposes. Once our support team receive the response, they will promptly update you on the status of your query.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us.
Best regards,
Alex | The 1xBet Team
Replied
The money has been deducted from my bank account, but it’s not reflecting in my 1XBET account yet?
The money has been deducted from my bank account, but it’s not reflecting in my 1XBET account yet?
[censored]ing
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
I was scammed by 1xbet cash agent and my complaint was ignored
Withdraw
Hello, I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but I still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but I have to face very rudely. I am attaching transaction id and cash agent id here.
It's a scam, I didn't get withdrawal amount from 1XBET cash agent. Jan 29, 2024 I was trying to deposit fund through APP but it was exceed for many times, then I went through a telegram there is a agent with whom I was doing deposit before for approx. 5/6 times before. I deposited through him and ask for withdraw then he gave me same POS id as before. I transferred and give him a code then he told me to wait for a while and escaped. After while he didn't reply and blocked me.
Then i registered my complaint through live support, emails and here too but my complaint was totally ignored. This whole company is a fraud and scam.
Recommendation: Don't use this Betting company.
The complaint has been investigated and resolved to the customer's satisfaction.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. To assist you better and review your situation thoroughly, could you please provide us with your player ID, support team's email you have contacted and a screenshot of your request?
Your cooperation in providing these details would be greatly appreciated.
Looking forward to your response.
Best regards,
Alex, the 1xBet Team
Bro this all are bots. They are looting money.. Please aware. The same happened to me
Replied
I am extremely disappointed with 1xbet
I am extremely disappointed with this 1xbet betting platform and their lack of integrity and transparency. I won a ticket, but in my bet history, it shows that I lost. Instead of admitting their mistake, they are using automated customer support chats to brush off my concerns and make me believe that my issue is being addressed.
When I asked for the official sources that their specialists used to calculate my supposed loss, they refused to provide them and the answers I get was do you have further questions. I contacted over five customer support and I kept receiving the same answers as word by word as if it is a robot having different names replying me. It is clear that they are trying to cover up their error and avoid taking responsibility for their incompetence.
This is completely unacceptable. Customers should be able to trust betting platforms to be fair and honest in their dealings. I will not be using this platform again and I will be warning others to steer clear of their shady practices. It is time for them to fix their mistake and provide me with the winnings that I rightfully earned.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (official game links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
1xbet are scamming people in many ways. And scammed me buying wrongly settling by bets and made me loss my money.
Hello guys,
Want you guys to be aware 1XBET.
They have now started to stole user's money and doing fraud with people.
I have placed two bets on Penalty shooutout total under 9.5.
Total goals of both teams are 5-3 which makes the total 8.
And according to all the rules and regulations of betting, i won this bet.
I have previously won and lost a lot of bets of penalty shootout.
But they have showed loss to my these two bets two days ago.
And i have tried everything to reach out to local customer service and international customer service.
Locals are just not answering me properly and international representatives are not even answering.
I have attached proof with screenshots look at it yourself.
And i have lost my 1000$ like this.
Recommendation: I just recommend to play under 100$ and not more than that. Once they see you playing with good money they will get you.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (official game links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Deposit issue
I got problem too in deposit issue.its been17 days without resolving the issue.ive been betting this site for 2 years.and i got problem for depositing money because i mistaken use ewallet instead of ebank transfer.my problem is they need the screenshot of my transfer that my name and account number is visible.and thats the problem the ewallet i use is they dont have that document only account number can seen.im out of patience because its never ending.everytime i check on it.they always say send the transaction that the name and account are visible.
Tell to your company i donate the money.because im so get stress for begging the money and no way to get it back.enjoy your team regards to all of you!
I did that so many times.still they didnt resolve the issue.instead if i dont check it,they dont have any update what a worst costumer service.and if they reply it saying again send this blah blah blah.it gets me stress for how many days.its looks like im talking to a robot its repeating over and over again!
The complaint has been investigated and resolved to the customer's satisfaction.
We ask you to provide such an information so we can try to help you resolving this situation.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Over payment rs.50000
: Sir am deposit amount PKR Rs 50,000.00 on till ID [protected] AB Mobile Trx ID [protected] but received amount at my 1xbet account only Rs 25,000.00 Please help me return my amount at jazzcash account [protected] Abid Hussain
Recommendation: Play this game
Solve my problem
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
1XBet Stolen My Money
I asked why the account was closed The security team did not respond. I said that the security team had stolen the money.So what I want to say to my friend is that 1Xbet will not do anything to your account if you lose. If you win, your account will be closed for no reason and your money will be stolen from 1xbet.This site no fair this game is big scam.
My ID is [protected]
My email address is thinyunwe5@gmail.com
My account has been closed without being allowed to withdraw the money. I haven't withdrawn the money in the account. That's why I'm sending you emails all the time. Please check again, I haven't made a withdrawal yet.If you don't ask me to play, I will allow you to withdraw money from my account.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
Correction appeal
I messaged the customer support and email but you did not give a satisfactory reply and later ignored my email and did not reply.
I made an accumulator that includes Eintracht Frankfurt VS POAK.
I bet on Under 9.5 saves but after the game ended and showed 10 saves and a loss.
I disagree with this result because you may also know Google, Sofascore, Livescore, Flashscore, and Futmob are official websites/apps for Live Score and Stats.
They showed 9 saves in total, 3 from Eintracht Frankfurt and 6 from POAK.
After all, there is no reason to trust only 1xbet without trusting these 4-5 official sites & and I also have a video of all the balls saved by the goalkeeper (Where the goalkeeper has saved only 9) even though the full match is not available yet.
You can also check and research these websites/apps.
Hope you guys will pay attention to it and follow up and solve this case.
I would be grateful if you could solve it.
I also attached screenshots from all official sites/apps.
Gaming id: [protected]
Betslip number:[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us regarding the discrepancy in the calculation of your bet.
To assist you further and address this matter accurately, could you please provide the source from which you believe the bet should be resettled? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Clear strategy of scamming in third world countries
1xBet is clearly having misleading behavior for 3rd World Countries because their strategy is clear and not hidden.
1st - They want to abuse lack of jurisdiction in African/SE Asian countries by clearly scamming their customers
2nd - Their Support Services are clearly made to be as slow and painful as possible, this is a known strategy that tries to introduce lack of patience in the customers and push them to abandon the pursuit of a solution with their money
3rd - They need to get investigated asap.
Recommendation: Don't get close to this website, trust me.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us, although we understand your concerns, it seems there might have been an issue that needs further investigation. We value your feedback and would like to assist you in resolving any problems you might have encountered.
To assist you better, could you please provide more details about your recent experience? Sharing specific information related to your case will help us thoroughly understand and meet your needs. Feel free to include any relevant context or specifics to facilitate a swift and comprehensive assistance. Also, for us to identify you, please provide us with your gaming id
We genuinely care about our players' experiences and strive to ensure a positive gaming environment for everyone. Your cooperation will help us better understand and resolve any potential issues.
Looking forward to hearing from you soon.
Best regards,
Alex, the 1xBet Team
Replied
1xbet kazanan bahsimi düzeltmiyor
1xbet kazanan kuponumu kaybetti̇ gösteri̇yor. [protected] numaralı kuponumda bulunan barracas-gimnasia maçına 22.5 şut bahsi oynadım. Bahsim resmi kaynaklara göre kazanmış olmasına rağmen kuponumu duzeltmiyorlar. Mail üzerinden cevap vermiyorlar. Attığım videolara açıklama bile yapamıyorlar. Açık açık hırsızlık yapıyor. 1xbet dünyanın en büyük dolandırıcı şirketi olmuştur. Derhal kuponumu düzeltin
Recommendation: Asla üye olmayın çok mağdur ediyorlar
The complaint has been investigated and resolved to the customer's satisfaction.
Bize ulaştığınız ve görüşlerinizi bizimle paylaştığınız için teşekkür ederiz.
Kayıtlarımıza göre, son bahis sorgunuzla ilgili olarak zaten bir danışmanlık hizmeti almışsınız gibi görünüyor. Ekibimiz tarafından verilen yanıtın tatmin edici olduğunu ve endişelerinizi gidererek talebinizin çözümlenmesini sağladığını umuyoruz.
Başka sorularınız olursa veya yeni sorularınız ortaya çıkarsa, lütfen bize ulaşmaktan çekinmeyin. Ekibimiz size yardımcı olmaktan ve bahis deneyiminizin mümkün olduğunca sorunsuz geçmesini sağlamaktan mutluluk duyacaktır.
Anlayışınız ve işbirliğiniz için teşekkür ederiz.
Saygılarımla,
Alex, 1xBet Ekibi
Replied
Very bad. Only those people know who are victim. I request all of 1xbet user avoid this bookie
Negetive
I just another question 1xbet give any amount of interest for use my money 6 day even I dont know I got back my deduct money, its also added that for complaints a file in complaintsboard.com I lose another 2000 by mention agencys official humayon rashid, I have many proof againg humayun rashid they have no action against him rather they protect him..
Recommendation: Avoid 1xbet bookie.
The complaint has been investigated and resolved to the customer's satisfaction.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
1xBet Complaint 1380
Replied
Account blocked without any reason and not responding now
Complaint Against 1xBet – Account Wrongly Blocked & Serious Data Security Breach Concern [redacted] 1xBet Account ID: [protected] Issue Summary My 1xBet account has been wrongly blocked on false allegations, and despite submitting all required documents, 1xBet has not responded for over 3 days. Additionally, I strongly suspect a serious internal data leak...
Replied
Team won but bet lost why?
Hello. I bet on zimbabwe league . I chose team 1 win which is takashinga 1 in my screenshot. But after match they changed my team . Check in screenshot. I bet on takashinga 1 win. And takashinga won. Support team also said team 1 is takashinga. So how can I lose the bet. Why my team 1 is changed to team 2 . Kindly check and tell me why you did this . Is this mistake happened by your
Replied
Verification harresment
My player id-488464635 already done nid selfie video call and so mamy verified they asked last 3year... I complete the verification step by step but they say again another. I am a women I don't have passport driving licences I am troubled now I have lose everything... Please just help me too withdraw my deposit real fund only I don't need your wining...
Replied
Online betting deposit
Dear 1xBet Complaints Department, I'm writing to express my extreme dissatisfaction with the handling of my deposit, which was made on November 28, 2025, via Binance. Despite multiple attempts to contact your support team, my issue remains unresolved. Transaction Details: - Date: November 28, 2025 - Amount: 22.985 USDT (23 USDT - 0.015 USDT network fee) -...
Replied
Deposit not credited
I deposited ₹10,000 on 08/11/2025 through UPI (PhonePe). The payment is successful in my bank. UPI Transaction ID: 838593472443 Receiver UPI: [protected]@okbizaxis 1xBet Account ID: 1410602507 Since that day, the funds have not been credited to my 1xBet account. I have contacted support over 20 times via chat and email. Every reply is a copy-paste...
Replied
Withdrawal of funds / online betting account payout
I am filing this complaint because 1xBet approved my withdrawal request, but I have not received the funds in my GCash wallet. I submitted a withdrawal through the 1xBet platform, and although the status shows “Approved,” no money has been credited to my account. I contacted support but received no clear explanation or solution. I provided all required...
Replied
Blocked my player id of 1xbet
I registered with the 1xbet company in Somalia on 22/10/2025. I started playing casino and 1xgames with my mobile ID and deposited a lot of money, about 20,000, and I have proof of the previous days. It started that sometimes I couldn't withdraw the money, but when I continued to play and lose money, I thought I would withdraw a little, it would be...
Replied
Withdrawel denied and ID block
I registered with the 1xbet company in Somalia on 22/10/2025. I started playing casino and 1xgames with my mobile ID and deposited a lot of money, about 20,000, and I have proof of the previous days. It started that sometimes I couldn't withdraw the money, but when I continued to play and lose money, I thought I would withdraw a little, it would be...
Replied
Deposit not recieved
Hello, I made a deposit into my account [protected]) on 01/10/2025 with my bank card, deposit was not recieved but was deducted from my account, I complain to customer support and the ask me to wait for 48h which I accepted, I made several different deposit which I recieved, after 48h I did not recieved so I went back to customer support and they ask for...
Replied
Withdrawal funds
I’ve been trying to resolve an issue with my account for some time now, but unfortunately, the support team has completely stopped responding. I’ve always tried to be cooperative and patient throughout this process, providing every document and explanation they asked for.
Despite my effort and understanding, I’ve been met with silence. It’s disheartening because I genuinely trusted this platform and expected at least a basic level of communication or fairness. I feel like I’ve been ignored after doing everything that was requested from me.
At this point, I no longer wish to continue betting or using the site. I just want the amount I deposited to be returned to me.
My account ID is [protected].
I sincerely hope someone responsible reads this and helps bring this to a fair resolution.
Claimed loss: $809
Desired outcome: Closure of account and option to withdrawal my own deposited money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Dear 1xBet Support Team,
Thank you for your response.
However, I must express my disappointment with the Security Department. They are extremely difficult to work with, and there has been zero communication throughout this process. It is unfortunate that a company investing so heavily in advertising in Myanmar, shows such a lack of competence within its security division.
At the moment, I am still waiting for my information to be verified, and it has already been four days with no update. I will share further information once I receive any progress on my case.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your message and for sharing your concerns.
Please note that all verification procedures are carried out in strict accordance with international KYC and AML requirements. These checks are essential for ensuring the security of customer accounts, preventing unauthorized access, and complying with regulatory obligations. Because of this, the Security Department may require additional time to carefully review the submitted information, especially when certain details need deeper verification.
We understand that delays can be frustrating, and we sincerely apologize for any inconvenience caused. However, it is extremely important that our specialists complete all necessary checks thoroughly before any decision regarding account access or withdrawals can be made.
Thank you for your patience and understanding.
Best regards,
The 1xBet Team
Thank you for your contact and we apologize for the inconvenience caused. We understand that your time is valuable and appreciate your patience.
Our support team works around the clock to provide timely and quality assistance to all our customers. Usually the first response to your request takes no more than 5 minutes. However, during busy periods or when technical difficulties arise, this time may increase. We apologize for any delays and assure you that we are working hard to ensure that there are as few incidents as possible.
To resolve your issue more quickly and efficiently, our technicians will need a little more information, such as your unique identification number (ID). Please send this data to our support email or through the player’s personal account on the 1xbet platform website. This will help us quickly identify your account and understand the situation.
We sincerely hope that we can promptly resolve your issue and improve your experience using our platform. Your satisfaction and trust are very important to us and we will do our best to earn it back.
Thank you again for your patience and understanding. We strive to provide our clients with a high level of service and are always ready to help in any situation.
Sincerely,
1xbet support team
Replied
Block appeal my account
My gaming account id : 488464635 I am using this account more than year. Past 1 year I losed huge amounts that time they never blocked my account. Now I am winning some small amount and gave widthraw request they blocked my gaming account immediately although I am playing genuinely. Today I gave widthraw request they declined my widthraw request and mentioned share documents to security department, as they requested I shared the details accordingly. Then, this 1xbet security department asked me to send photos of both sides of my national identity card, which was done, then they asked me lots of questions, I answered correctly. They confirmed to me that my request will be processed. So I waited. After a few minutes, I received the email telling me that my account will be blocked. Suddenly, I try to connect to my 1xbet account, no more access. 1xbet is really a scam business. Despite sending the national identity card to the 1xbet security department, my account has always been blocked. I am still waiting for my game account to be unlocked because this account big fund. I lose my all money all my future fund this accout I sell my home and every thing now I am in road... Please kindly help me. It's my hard work and spended more time in this. Please look into this matter and solve it soon. This money is more important to me I hope your team will support me.. Last two years for this reason I lost my everything.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
i already contact send my nid video call and everything now i have trouble last 4year this matter i Don't need my betting account you just given a chance withdraw my deposit fund only.
please give my own deposit fund only i Don't need your companies fund.?
today they again say antohter documents how many documents you need...i give my own fund...i don’t have any driving licences and passport...please give my own fund just i Don't need your company fund.
i sent all type of documents they need last 3year i am troubled this matter please give my deposit fund i Don't need any type of extra fund
We ask that you re-read the instructions carefully again. There should be a contact that you can add to the TEAM. Carefully review everything again, check and reread.
Thank you for sharing your concern with us!
According to our Security Department, your account is not blocked but being verified at the moment. Could you contact the Security Department (security-en@1xbet-team.com) and share the documents requested by them? This will allow the Department to complete the process as soon as possible.
If you have any additional requests, feel free to ask for more assisstance from us!
Replied
1Xbet they block my account they scam my money...
After submitting the documents to my account, they suspended my account due to a misunderstanding and I had 39k taka in my account and they closed my account without referring that money but I have never used multiple accounts I was ready to provide whatever documents they asked me and I am still ready but I don't know why they closed my account.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Unfortunately your account has been blocked by the company's security team due to a breach of Rule 7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website. This decision is final and cannot be appealed. Moreover, you have already received a decision from the Regulatory Authority, which has considered your complaint and provided an independent response.
Thank you for your co-operation
Replied
Block appeal login pc
My player id is [protected] I am your old coustomer I have lose my all money in this id after I win some after I can not withdraw but the withdraw cancel and they say submit documents I submit my all documents after they say login pc... I lose my everything in this id please help me to withdrawal my fund further I have only options suicide... I lose everything... Please give my own fund atleast...
Replied
Genuine help from 1xbet regarding banned account.
My 1xBet gaming ID is 468588361, and I am writing this with a heavy heart but also with full respect and hope that someone from the 1xBet support or security department will notice my message and understand my situation. I have been a loyal 1xBet user since 2022, playing regularly and trusting the platform completely. I’ve always followed every rule, verified every transaction honestly, and stayed true to my only 1xBet account. I never thought I would face such a situation, but unfortunately, my account was hacked a while ago. It was one of the scariest moments for me because I had earned all my balance through genuine play. Thankfully, I managed to recover my account with the help of the 1xBet security department, and I was extremely grateful for their support at that time.
After regaining access, I noticed that the hacker had tried to withdraw my funds, but I immediately took action and stopped that withdrawal with the help of the 1xBet security team. Everything seemed fine, but soon after that, I was asked to provide my documents for verification, which I did right away. However, shortly after submitting my verification documents, my account was blocked for “suspicious activity.” This shocked me deeply because I knew I had done absolutely nothing wrong. I believe this is just a complete misunderstanding caused by the hacking incident and my quick actions to stop the fraudulent withdrawal.
Since then, I have been trying to contact support through every possible channel — email, chat, even through alternate email IDs — but I have not received any clear response or update. I understand that 1xBet’s security department has to protect its users and that their caution is justified, but I request them with full respect to look deeper into my case. I am the sole and rightful owner of my account. I can provide every proof, document, or verification they require to confirm that.
Currently, my account holds ₹28,800, which is not just a number to me — it represents months of honest playing and my only source of income as a student. I’ve been using 1xBet since 2022, and during this time, I have always trusted and supported the company. I have no grudge or complaint against 1xBet; in fact, I have great respect for how the platform operates and safeguards users’ data. I truly love the 1xBet app and have always considered it a genuine platform where skill and patience are rewarded.
But it truly breaks my heart that despite being a long-time, loyal, and honest player, I am not getting any response or help from the team. I feel helpless because I’ve done everything I could — submitted all documents, contacted support multiple times, and explained my situation honestly — yet my account remains blocked. I am only requesting a fair review of my case so that my account and my hard-earned balance of ₹28,800 can be recovered.
With the international football break approaching, I was really hoping to participate and play as I always do. 1xBet has been more than just a gaming app for me — it’s been a part of my routine and my passion for sports. I sincerely request the 1xBet team to please review my case once more, as I am confident that once they verify everything, they will realize that my account activity was never fraudulent or suspicious.
Please understand that I am not posting this out of frustration but out of hope and loyalty. I trust 1xBet, and I truly believe that such a respected platform will not ignore a genuine, long-time customer. All I want is to clear this misunderstanding, recover my account, and continue playing honestly as I always have.
Thank you for taking the time to read my situation. I hope the 1xBet team sees this and helps me restore my account and balance soon.
Claimed loss: 28800 INR PLUS MY LIFETIME BETTING ACCOUNT
Desired outcome: I want 1xBet team to work with me so we can reach to the best useful solution as it is misunderstanding I know.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Due to the fact that cooperation with your account has been terminated, unfortunately, you cannot withdraw the remaining balance.
We would like to point out that if you violate our bookmaker's rules and your account is blocked, a refund is only possible for the initial deposit amount (if you have previously withdrawn winnings, this includes your most recent deposit). Unfortunately, winnings obtained as a result of violations are non-refundable. We adhere to strict terms and conditions to ensure fairness and security for all our customers.
But since you have already written a letter to the security service email with a request to re-verify, you need to wait for a response from the security service.
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What kind of jock this is?
I have not send any email to block my account from my registered email adress why you have blocked my id?
Block team dont response me
[protected]
I have applied from the email address attached to my gaming account. And i am conforming i am the owner i didnt mailed you to block my account check properly please
? you cant block anyone account by got mail from unregistered email adress.you blocked my account by fake email request, i had money on my account why i will mail you to block my account? try to understand me please open my account. ?
Claimed loss: 70000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
To resolve your issue, you need to write to the chat on the website or application or write to the email: block@1xbet-team.com
We will try to answer as quickly as possible.
Sorry for the inconvenience!
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Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
i agree with your decison please solution my account problem. i have trouble in my life. you check my account situation and take a final decision.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us. We understand that the situation that has arisen requires careful consideration, and we are ready to assist you in resolving this issue.
We would like to note that in case of violation of the rules of our bookmaker and blocking of the account, a refund is possible only for the amount of the initial deposit. Winnings received as a result of violations, unfortunately, are not subject to return. We adhere to strict rules and conditions to ensure fairness and security for all our customers.
For more detailed information and a prompt solution to your problem, we strongly recommend that you contact our technical support. This can be done through our official website 1xbet or mobile application. Our specialists are ready to answer all your questions and provide the necessary assistance.
Your cooperation and patience will help us to sort out the situation faster and more effectively. We highly appreciate your trust and hope for a quick resolution of the issues that have arisen.
Sincerely,
1xbet Support Team
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