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Dear 1xBet Complaints Department,
I'm writing to express my extreme dissatisfaction with the handling of my deposit, which was made on November 28, 2025, via Binance. Despite multiple attempts to contact your support team, my issue remains unresolved.
Transaction Details:
- Date: November 28, 2025
- Amount: 22.985 USDT (23 USDT - 0.015 USDT network fee)
- Transaction ID: [
*0xe27939f9d120b484a2ffa6e6566fd6a14b5c9f2451b06a8ecdb873a7f28b1bb]
- Binance Wallet: Spot Wallet
The funds were deducted from my Binance account, but not credited to my 1xBet account. I've been met with silence despite multiple emails and social media inquiries.
I request:
1. Immediate crediting of my account
2. A thorough investigation into the matter
3. Action taken against the responsible parties
4. A formal response regarding the actions taken
I hope this matter is resolved promptly. I'm disappointed with the service and expect a higher level of professionalism.
My account details:
- Account Name: [Roben lee VanNeel]
- Account Number: [1466968335]
Looking forward to a resolution.
Best regards,
Roben Lee Van neel
Claimed loss: 22.985 USDT Uncredited deposit
Desired outcome: Immediate crediting of the deposit and formal apology for poor service
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