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1xBet review: Deposit not received

S
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6:27 pm EDT
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I made a deposit of 10000 on 2 of January but i didn't receive my deposit so i contacted the customer support, so they told me to wait for 24 hours i waited even then i didn't receive my deposit so i contacted them again and they just kept extending the date then for 3 to 4 months they asked me to bring every small detail from bank about the transaction so i bought every possible details. And even after this long i haven't received my deposit please help me if anyone can the only last option after this is a legal action.

Claimed loss: 10000

Desired outcome: 10000

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1xBet response
Jun 03, 2025 4:07 pm EDT
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Hello,

Normally, funds are transferred within an hour, but sometimes, due to the workload of the payment system or bank, it can take longer. However, a month is an unusually long time. There may have been an error with the payment system.

Since we don't have your identification details, we suggest you contact support through your personal account on the 1xbet website or via the app if you haven't done so already. Please provide all relevant payment information so we can address your issue promptly.

Thank you for your patience, and we're here to assist you. We appreciate your loyalty.

Best regards,
The 1xbet Team
Update by SKalta
Jun 11, 2025 10:42 pm EDT

Name Sujal Kalta
Gaming ID [protected]

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1xBet response
Jun 17, 2025 12:26 am EDT
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All data must be sent by email to the support service
Update by SKalta
Jun 18, 2025 10:28 am EDT

I have already sent it that's why iam here because your support team are scamming me at this point just look into the matter yourself I have had enough chats with your customer support. They haven't given me my deposit or neither returned my money so please just give me my deposit or return my money

Update by SKalta
Jun 22, 2025 7:58 pm EDT

Please help me with my issue now you too are behaving oddly. Don't act like fraudsters. I felt at first the employee in your website were fraudsters stealing my hard earned money but now it feels like it is you and your website who are frauding people of their money. There is absolutely 0 credibility from you. And i would also recommend others not to ever use this fraud website 1xbet.
It is my humble request from everyone not to use this website otherwise they would steal your money and they take no credibility for it.
This website is absolutely no to everyone ❌👎

1xBet response
Jul 17, 2025 6:44 pm EDT
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CY

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1xbet.com

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Your screenshot shows that the payment was declined by the payment system. This money did not reach our account. Due to an error in the request, it may be declined by the payment system, and in that case, the funds are returned to the account from which they were sent.

Please wait until the specified period to expire and contact our support team again at info-en@1xbet-team.com, providing your account statement from the time of the transfer until now, where it is clear that the funds have not been returned, so we can forward your request for further resolution with the payment system. Thank you very much for your patience and cooperation.
Update by SKalta
Jul 19, 2025 8:40 pm EDT

I have already contacted support team regarding this issue and sent them multiple bank statements from time to time. Only reason iam here is they aren't listening they are purposely ignoring my issue to hide the fraud done by the agent or support team themselves maybe. Now its 6 months do you think iam stupid from 6 months your specific time period still isn't over. Please give a reasonable response next time which involves returning my money to my gaming account, because I had contacted my bank multiple times and they have inquired multiple times and confirmed the payment was successful. I even raised a chargeback but your 1xbet agent rejected my chargeback confirming he did receive the payment but didn't deposit it into my account. I have already sent you the proof of payment being successful confirmed by Banking regulatory body i.e NPCI and regarding my money returning back your agent denied my chargeback and i didn't receive a single rupee till date. So please just give me my deposit into my account because transaction was successful and you have wasted my 6 months. If you can't deposit the amount at least give me promo points equal to my deposit amount i don't even need any compensation amount I just need the amount that i deposit into my gaming account. It's been three years I have used 1xbet but this is the first time this has happened to me so i still have good faith in 1xbet not the customer support because the always behave oddly that's the only reason i have come here expecting a higher authority from 1xbet would help me 🙏.

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