Overview of 1xBet customer experience
1xbet is a leading online betting platform, 1xbet offers an extensive range of betting opportunities, casino games, and sports events to its users. With a vast customer base, it is not uncommon for the platform to receive mixed reviews and consumer complaints. In this overview, we'll explore the key aspects of 1xbet products and services, considering customer feedback and the efforts of their customer support team to address concerns.
Despite some setbacks, 1xbet's product offerings continue to attract users worldwide. The platform boasts an impressive sportsbook, live betting options, virtual sports, and an online casino with an array of games such as slots, table games, and live dealer experiences. However, some customers have reported issues with account verification, delayed withdrawals, and occasional technical glitches.
On the other hand, 1xbet's customer support has been commendable in actively resolving customer complaints. The support team is accessible through multiple channels, including live chat, email, and phone, and has been praised for their responsiveness and dedication to finding solutions. This commitment to addressing customer concerns demonstrates 1xbet's ongoing efforts to enhance user experience and maintain a strong reputation in the online gambling industry.
In summary, while 1xbet offers a diverse range of betting options and casino games, it is essential for users to be aware of potential issues related to account verification and withdrawals. Nonetheless, the platform's customer support team has been proactive in resolving complaints, showcasing their dedication to customer satisfaction. Keep these factors in mind when considering 1xbet as your go-to online betting platform.
1xBet complaints 1095
Newest 1xBet complaints
Replied
Deposit not received in player account but deducted from wallet
Hi,
I requested deposit BDT 3850 on 10/11/2023. But not received. I tried to reached with all evidence trough email no response only one response that they say issue transfered to technical team. As per their instructions, I mailed for getting update, no response! Meanwhile, I tried several time to their customer support one of their operator told that e-wallet agent didn't get my payment. To solve the issue customer support operator asked video evidence by recording other mobile So on I sent them the video of my wallets transaction. After maintaining all instructions, Still I didn't get any support to solve this isssue. Details below and all screenshot attached.
Player ID: [protected]
Pament Method: Bkash
Transaction ID: AKA5C0R9W5
Client No: [protected]
Agent No: [protected]
Time: 03:55am
Date: 10/11/23
Amount: 3850 BDT
This complaint has been resolved automatically due to user's inactivity.
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully processed. Can you confirm this, please?
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Replied
Deposit pending from oct 2nd
Team ,
This is extremely irritating service to an issue raised fr 49 days. No response to multiple service tickets.14 working days waited for banks response are over 5 weeks back itself and I'm yet to receive 20000 refund back into account.
Account holder name - Madhavan Lakshmanan
Date and time - 2nd October 2023 and 8.12 PM IST
UPI reference number - [protected]
Claimed loss: 7 weeks of service
Desired outcome: Please refund
It's been 55 days now and still it's not credited. Please process refund immediately
Information shared to the mentioned id
I hope this message finds you well.
We want to inform you that as of now, we have not received any response from the payment system regarding the case you encountered. It appears that the issue originated from the bank's side, and this situation is beyond our control.
In light of this situation, as a gesture of appreciation for your patience and understanding during this process, we have credited your account with a bonus of 10000.
We would like to advise you to anticipate a refund from your bank due to the issue encountered. Please understand that the resolution of this matter lies within the bank's procedures.
Should you have any further questions or require assistance, please do not hesitate to reach out to us. Your satisfaction is important to us, and we are here to help in any way we can.
Thank you for your patience and understanding.
Best regards,
Alex, the 1xBet Team
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
I was stolen by an agent who works with you whose bank account number is attijari bank 007405000744230040009939
was stolen by an agent who works with you whose bank account number is 007405000744230040009939 He withdraw my money from my 1xbet account to his bank account. I did the withdraw from my account 1xbet to my bank account then I got surprised that my money in 1xbet was sent to 007405000744230040009939 an account of a person that works with you and I Can...
Read full review of 1xBet
Replied
Deposit Issue with 1xbet Account #[protected]
I am writing to bring to your attention an issue I have been experiencing with my 1xbet account, specifically regarding a deposit made on November 18, 2023. As per your agent Nouman Tariq's instructions in a tutorial video, I deposited an amount of 1000 into my account using the method he demonstrated. Unfortunately, the funds did not reflect in my...
![1xBet - Deposit Issue with 1xbet Account #[protected]](/images/complaint/full/1919400/1700470520264416561.png "1xBet - Deposit Issue with 1xbet Account #[protected]")
Replied
Breach in terms and conditions of the company by the company
Hi, I am a regular customer of the 1xbet and I have been playing with them since long and well aware if their terms and conditions. One of them is that you have to use same withdrawal method as you use for the deposit. On 12 September 2023 I deposited some amount and won big , when I tried to withdraw, they refused to give me withdrawal in the same method which was used for the deposit. This made me mad and incurred huge financial loss. I want my case to be thoroughly investigated and compensated. My gaming ID is [protected]. Thanks and Regards
Claimed loss: PKR 7400000
Desired outcome: I want the company to restore my balance as on the time of first withdrawal which was rejected.
This complaint has been resolved automatically due to user's inactivity.
Thank you for contacting us and expressing your concerns
We understand the importance of ensuring a smooth and trouble-free experience with your account. Our investigation indicates that there are no restrictions or limitations imposed on your account that would prevent you from making a withdrawal
Should you have any further inquiries please don't hesitate to reach out to us. Our dedicated support team is here to assist you and provide clarification or guidance as needed
Thank you for your understanding and cooperation. We are committed to ensuring a positive experience for all our players
Best regards,
Alex, the 1xBet Team
Replied
My account is blocked for being genuine and loyal and I am not getting my amount
I was asked for my id proof to be mailed to security department of 1xbet, which I did.
Now they have blocked my account, dont know why and deleted it, I am unable to log in. Every time I try to log in they say a code is sent to your registered email but it doesnt comes.
I am suffering fro a serious liver problem (Liver cirrhosis), I am undergoing a treatment because of this I have to leave my job n everything. And I put my money in 1xbet so that I could earn some money to help me out in my treatment and instead my is blocked and not allowing me to withdraw.
Request you to kindly help on humanitarian grounds at the earliest.
My id is [protected].
Email: [protected]@gmail.com
Claimed loss: 37400 Rs
Desired outcome: Please Refund my balance in my account,Its very urgent and critical.Its about my medical treatment.If you require medical reports, I can provide.
Sir, I have been continuously saying , I just had a single account, show me that I had two, its all not at all true sir. Its like that you just are not listening to me and just imposing your views on me.
Sir its very urgent, I have been continuously telling you that I am suffering from a serious liver problem and its really urgent for me. You are not understanding the urgency, I am at a stage where my life is on stake.
Plz help me.
I am trying to contact you but no one is replying on mails,I have attached a screenshot where I am continuously mailing and your team is not replying. here on this platform you are giving a reply. . You just said I have violated your rules, give me single proof, I have provided you with original proofs, I have only one account, I am not asking you to reactivate my account. If you don't want I will not play but at least give me my money back. I have been telling you every now and then that I have a serious medical issue. you are not refunding my amount that you have blocked. will you release the funds when I am dead for my funeral.
what type of humans you are.
I going under lot of mental pressure because of my illness, and more over above that you are giving me mental torture by blocking my funds. I have not received any funds since you blocked my account. If something happens to me you will also be responsible. I will not play as you say, but release my funds to my account. atleast . It would be the greatest help that you can do to me.
I have not forged any document , all my documents that I have provided are original, Nor I have other account other
than this one, where I was playing.
I have not received any of my funds, why have you mentioned that funds were transferred, I can share my bank statement.. See If You dont want me to play, I will oblige by your decision but again and again I have been telling you all through
my so many mails that I have a serious Liver problem, and I am undergoing a treatment.
I need money to keep me alive and you have blocked my funds.Please release it, I am in a very bad situation.
I have not received any funds, I am mentally so frustrated that at times I feel doing something to myself.
You keep yourself on my position and understand.
I dont want anything else, whatever I am doing is to keep myself survive as I in near future I have to undergo a liver transplant also might be.
Its a humble request that my blocked amount of 37,470 Rs should be refunded, You never had an issue when I lost and suddenly you blocked everything, even deleted the account.
Regards
Akhilesh
I have never ever been associated with more accounts, except the one I was playing with, This is irrelevant. I started playing just a month back and have never played before and you are saying I had more that one account.
You are mistaken .
if had more than one account show me, I will do as you will say, You are not understanding the problem , I borrowed the money to play, My liver is damaged more than 80 percent and I am trying to survive each passing day.
I started playing so that it will help me financially to bear my medical needs.
You have blocked my funds. You are pushing me more to my death. I dont want anything extra , I just want my money. I have to repay . your support is not replying for my mails, You have deleted my account, I cant login, I will die like this, each passing day I am dying more, I f you dont want I will never ever play but atleast pay me back my money, you wont understand , what it means to me rightnow for my treatment.
If something happens to me , I will ensure you being one of the reason for it.
I have been mailing that on humanitarian grounds , show humanity,
I played with 1xbet for just over a month and now they have blocked my account and not allowing me to withdraw my funds.I have provided their security team with my ID and selfie, and after that they blocked my login.
I cant even login.
On mails they are not replying.
I am suffering from liver cirrhosis, and at a very critical medical condtition.
I borrowed 30000 from someone to play as I thought I can earn something that will help me, instead my money is blocked.
Please help on humanitarian grounds,
Noone is undersatnding my position. I have said if they want I can provide my medical details also.
Thank you for reaching out regarding the recent account block. We understand your concerns, but the decision made by our security team regarding the creation of multiple accounts is final and cannot be discussed.
Creating multiple accounts goes against our company policies, resulting in the permanent suspension of the account (clauses 2.28 and 2.30)
We empathize with your situation but want to underline that the decision taken by our security team is not open to further review. As much as we value your loyalty and patronage, our obligation to ensure adherence to our policies remains paramount.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team.
We appreciate you reaching out regarding the recent account block. We understand your concern, but the decision made by our security team concerning the multiple account issue is final and not subject to review.
As per our company policies, creating multiple accounts is a violation that leads to permanent account suspension. We strive to uphold fair and secure gaming practices for all users, and these rules are integral to maintaining a level playing field for everyone.
We are unable to overturn the decision made by our security team. If you have any other inquiries or need clarification on our policies, please don't hesitate to contact us.
Thank you for your understanding.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Replied
300 rs of amount debited from my account and not credited in 1xbet account
My 1x bet account
Account number - [protected]
Phone number - [protected]
From,
Priyanshu jayprakash tiwari(bank of baroda)
Upi id:- [protected]@okhdfcbank
To,
Transaction id:- [protected]
Upi id
Club4
merchant1501099.[protected]@aubank
Mode of payment Google pay
Amount - 300
Date of transaction :- 18th november 2023
Time:- 6:37 pm
I initiated 300 rs of transaction via upi option from 1x bet account deposit section amount was debited instantly but not been credited to my 1x bet account its been almost 14 hours and yet not credited
Plz do the needful.
FROM
My 1x bet account I'D = [protected]
MY BANKING DETAILS
BANK OF BARODA
TO,
UPI Transaction id - [protected] AMOUNT- 1000
Paid to - ONE SHIRAJ PRIVATE LIMITED bank name of your company-HDFC BANK Date& time = 22-11-23 2:30 PM
I made deposit Via bank of baroda mobile banking payment mode IMPS
Its not credited yet
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
I hope you're enjoying your experience at 1xBet! We want to thank you for choosing our platform for your bets and games.
We are happy to inform you that we have received a notification from our Security Service that your deposit has been successfully processed. Your deposit has been successfully made. Can you confirm this, please?
For your peace of mind, we recommend that you check your account and confirm the details. If all is well, you'll soon be able to enjoy your winnings.
Feel free to contact us at any time if you need further assistance or have any questions.
We wish you lots of luck and fun in your next bets!
Sincerely,
Alex, the 1xBet Team
Replied
1XBET account block
MY ACCOUNT: [protected]
My account with 40000000tugrug has been blocked since 2023.11.11day I have returned an appeal form that asked me to wait 72 hours, after 72 hours, 1xbet sent me a new message asking me to wait another 72 hours.
Before that, 1xbet had already required a series of documents, all of which were delivered. (Photo of the identity card, photo of the holder holding the identity card and photo of the holder holding an ID card next to the email conversation on the computer). All this process only occurred after a withdrawal attempt. Long time. I wait for your help.
What do you want from me? i recharged using agent
Thank you for reaching out to us regarding your account situation.
In cases where you might not have screenshots or detailed records confirming transactions to your account, we kindly request your to provide our Security Team with comprehensive information about the agent through whom you made deposits. It will greatly assist our Security Team in investigating and verifying the deposits made to your account.
Please feel free to contact our Security Team at security-en@1xbet-team.com with the necessary details about the agent. Rest assured that your information will be handled with the utmost confidentiality and used solely for the purpose of assisting you with your account transactions.
Thank you for your understanding and cooperation in this matter. We look forward to resolving this issue and providing you with the necessary support.
Best regards,
Alex, the 1xBet Team
We hope this message finds you well
We wanted to inform you that our Security Team has provided an update regarding your account verification. It appears that you are currently undergoing the verification process, which is an essential procedure to ensure the security and integrity of your account
To facilitate and expedite this verification process, we kindly ask you to follow the instructions outlined on our website. These instructions have been specifically designed to guide you through the necessary steps to complete the verification successfully
If you encounter any challenges or require further clarification while following the instructions, please do not hesitate to contact us. We are here to assist you throughout this process and address any queries or concerns you may have
Thank you for your cooperation and understanding in this matter. We appreciate your patience and look forward to successfully completing your verification process
Best regards,
Alex, the 1xBet Team
Replied
Deposit amount not received
I have deposited 1000 rupees via cred upi
on date 17th november 2023 and time of the payment is 3:05 pm.
transaction id [protected].
the amount has been credited to the reciever's account.
I tried depositing it but it was cancelled by the Operator two times thats the msg which is showing on my account.
My 1Xbet account no. is [protected]
My name is Ashish
I am attaching a screenshot too. please help.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction (if possible):
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Why my game account block
Game id [protected]
I deposit by local cash agent by your company appointed agent from this website
https://1xbetagent.shop/
Fom this website cash agent take agentship and give direct deposit to gaming account
⛔I give them cash and they top up my gaming account using mobocash agent app. here I attached the agent apps screenshot. by this agent app they top up my account. there we dont get any deposit proof screenshot. (its your company system😔) ⛔
I have never deposited to my game account by any online ewallet by myself so I got no proof that tranjection connected with my gaming account with my any ewallet. all deposits and withdrawals were made from 1xbet Agent cash desk.
When we deposit and withdraw money by local cash agent we dont get any deposit /withdraw screenshot.
[protected]@1xbet-team.com team asking me a deposit screenshot where from I will give them deposit screenshot when I tranjection with cash agent!
Try to understand team please 🙏
Please unblock my account
Claimed loss: 65000 bdt
no reply from you
I am fed up
Still not get any solution from you
My email shwonsaha007@gmail.com
My mail case id reference [#[protected]]
Security team tell to mail block@1xbet-team.com here but the block team never reply please help me
Dear team
My gaming id [protected]
My deposit agent epos id 1111479
Agent name:MD Shobuj Mia
Adress: rangpur
station road rangpur
I have taken deposit from this epos Agent i have added the epos screenshot. my deposit are connected with this epos cash agent please check this.
Block@1xbet-team.com not reply 5 days please solve my problem please
Please help me to withdraw my funds
What information i will give to them?
Agent cash desk number?
Sequrity team n are telling to contact with block@1xbet-team.com
What i will do?
Block team never response...
We appreciate your feedback.
To expedite our investigation and provide you with the necessary assistance, could you kindly furnish us with the the specific date and time when the appeal was submitted?
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex, the 1xBet Team
We appreciate your feedback.
We would greatly appreciate your assistance in providing us with additional details regarding your recent appeal to our Block@1xbet-team email.
To expedite our investigation and provide you with the necessary assistance, could you kindly furnish us with the following information related to your recent request:
- The email address used to contact.
- The specific date and time when the appeal was submitted.
Having this information will enable us to investigate case efficiently. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
Thank you for your understanding and prompt attention to this matter. We are committed to assisting you in the best possible manner.
Best regards,
Alex, the 1xBet Team
Thank you for getting in touch with us and sharing your experience. We truly value your feedback and understand the importance of addressing your situation positively.
In cases where you might not have screenshots or detailed records confirming transactions to your account, we kindly request your to provide our Security Team with comprehensive information about the agent through whom you made deposits. It will greatly assist our Security Team in investigating and verifying the deposits made to your account. Please feel free to contact our Security Team at security-en@1xbet-team.com with the necessary details about the agent.
Rest assured that your information will be handled with the utmost confidentiality and used solely for the purpose of assisting you with your account transactions.
Thank you for your understanding and cooperation in this matter. We look forward to resolving this issue and providing you with the necessary support.
Best regards,
Alex, the 1xBet Team
Replied
Fake promotions of 1xbet
Think twice of registering in 1xbet
Or doing a deposit
expecting their promotions to be genuine !
I've done a deposit yday of 3500 & 4000 INR on 15.11.23
& 16.11.23 - by seeing a promotion ,
saying 5%cashback on deposit using UPI , gpay or phoneph as attached in the screenshot...
But nothing reflected in my account..
When I called support team and asked , they check and said yu opted to take part in the promo and everything is right from your side and said wait , the code will added with 24 from the deposit time ,
But generally it added instant when yu deposit
Still
I believed and deposit the second 4000 inr
Nothing reflected,
Hence I called again , This time they say (operator ) no promotion I m able to see , and talk rudely and says I m not able hear n disconnects the call
Both times !
Clearly evident that they wanted ignore & disguising with FAKE PROMOTIONS !
emailed
Desired outcome: Expected get the cashback bonus as displayed in their website...
Without resolving issues any complaints ,
These guys just asking to email
who respond very rarely without any solution..
Re: ticket number [#[protected]]
What do you mean you haven't received!
You guys responded there
But again asking for narrating everything..
And I ve done and sent email...still no reply for that..
So much trouble you guys are given and giving!
I've emailed
As usual no response till now
It's been nearly 30 hours!
Unbelievable...
Yes
I've emailed everything to the public relations emaill ,
Kindly go through it .
I hope this message finds you well.
Our support team has confirmed that the cashback you inquired about has been successfully provided. We appreciate your patience throughout this process.
I wanted to check in with you to ensure that your concern has been fully resolved to your satisfaction. Could you please confirm if the matter has been completely addressed?
Your feedback is valuable to us, and we want to ensure that your experience with us meets your expectations. If there are any remaining issues or if you require further assistance, please let us know, and we'll be glad to assist you promptly.
Thank you for your understanding and cooperation.
Best regards,
Alex, the 1xBet Team
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We are eager to assist you with your case; however, it appears that we have not received your previous email
To ensure that we locate your email, could you kindly provide us with the email address from which you initially contacted us at public.relations@1xpartner.com? This information will greatly assist us in locating your inquiry and providing you with the necessary assistance
Thank you for your understanding and cooperation. We look forward to hearing from you soon
Best regards,
Alex, the 1xBet Team
Thank you for your feedback and for choosing our betting company.
In order for us to assist in resolving this situation please send us your account ID. If you contacted us via email, kindly specify the date, time, and the email address used. This information will help us locate your case more efficiently.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there.
We are eagerly awaiting your message and ready to promptly review your case and offer assistance.
Thank you for your understanding and cooperation. We will do everything possible to resolve this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Closing account
Dear 1xbet Support Team, I hope this email finds you well. I am writing to bring to your attention an urgent matter regarding my account with 1xbet. I am currently experiencing difficulties logging in to my account, and upon further investigation, I discovered that my account has been suspended or banned. I would like to highlight that I have not engaged in...
Read full review of 1xBet
Replied
Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]
Dear Sir/Ma’am, This is utter harrasment which I’m facing since 28th Sept’23. I have made the payment using IMPS mode on 28th Sept’23 for Rs. 10000/- to aaf enterprise account, which was successful. Your Team denied stating it has not been credited. I have send my bank statement, Transaction details but still they denied. I kept following with my bank...
![1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]](/images/complaint/full/1917764/1699971828909468684.jpg "1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]")
![1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]](/images/complaint/full/1917764/169997182861160988.jpg "1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]")
![1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]](/images/complaint/full/1917764/1699971828639652291.jpg "1xBet - Fighting for a deposited amount of Rs. 10000 since 28th Sept’23 – Gaming ID [protected]")
Replied
Request for account reinstatement and login assistance
I opened my 1xbet account around in 2021 , I did all the necessary verifications such as email and valid Identification card. I am writing to bring to your attention that my 1xBet account has been banned, and I am kindly requesting your assistance in reinstating my account and helping me regain access. I have been a loyal user of your platform for a...
Read full review of 1xBet
Replied
Gambling
I am writing this to in a deep-hearted pain contiguously looted by https://in.1xbet.com/ and email id [protected]@1xbet-team.com conducts online casino games https://live.fantasysportnetwork.com/frontend/evo/r2/#provider=evolution&ua_launch_id=17352195a26db698b534bed9&game=crazytime&table_id=CrazyTime0000001&app= evolution games website www.evolution.com...
Read full review of 1xBet
Replied
i can't withdraw my money on my account
I want to withdraw my money on my account last nov. 9 but they refuse it. They asked me to send many information and requirements which is i did. But it's been 4 days and I keep updating them and asking them if about update but they keep on saying just wait for the verification. How long they need to verify my account? it's already 4 days since they hold my account and i send all the details they need. But until now they are not releasing my money.
Hi Alex. I already sent my utility billing and still waiting for verification. Thank you so much for your time.
Hi Alex here is my client ID [protected]. Looking forward and thank you so much for your time to help me.
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
As part of verification, our Security Service requested your foreign passport. This information is crucial in helping us validate and confirm the details associated with your account, thereby enhancing the security measures in place.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
We wanted to inform you that there is no cause for concern regarding the status of your account. Please rest assured that this is a standard procedure applied to all accounts to ensure the security and safeguarding of your account information and interests.
As part of this verification, our Security Service 15.11.2023 requested your utility billing information. This information is crucial in helping us validate and confirm the details associated with your account.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Thank you for getting in touch with us. We recognize the difficulties you've encountered, and we want to assure you that we are here to help.
The verification procedure is the standard for any betting company. It's there to secure the player's account. In order for us to provide you with the necessary assistance and thoroughly examine the details related to your issue, we kindly request that you provide your client ID.
We appreciate your cooperation and understanding in this matter. We look forward to receiving your client ID.
Warm regards,
Alex, the 1xBet Team.
Replied
Withdrawal blocked
Account number : [protected] Few days ago I complained here about my account they blocked my account without any reason. From here suggested to contact : public.[protected]@1xpartner.com . after multiple times providing them all kinds of documents for verification .They asked again to send them via postal service but they didn't provide me receipts full...
Replied
Withdrawal error
At 12/10/2023 i made withdrawal 500 le two times . One of them transferred and the otherd cannot transferred . I sent many emails to [protected]@eg.1xbet-team.com
To solve my problem and they sent me "we know your problem and we will solve it " .
Kindly resent 500 Egyptian pound to my orange cash.
There are attached photos will see you all operations
Id [protected]
[protected]
5 pm
500 le
12/10/2023
Id [protected]
[protected]
5 .28pm
500 le
12/10/2023
The two operations . One of them transferred to my account
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
Missing transactions
Dear Advisor ,
There are four transactions have not been credited into my gaming account and I emailed [protected]@eg. 1xbet-team.com for several times providing all relevant details they needed to help getting these issues sorted out . I can clearly see that they are not concerned about my issues and keep messing me around. It seems like they are biased towards their agents by telling me unjustified reasons about my transactions and trying to put it into my mind that the money was credited to my account which absolutely unacceptable .. please I have been dealing with this desperate situation for almost a month . So I'm going to attach a photo copy of some transactions that you can check on it and then you would be able to identify the issues and sort it out as I stopped using your service until I get my money back either being refunded or credited to my gaming account . Thanks
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
Replied
money not credited to my 1x bet account (3000rs)
Hi Team,
1. Reference Number (IMPS, RRN, UPI, UTR) : [protected]
2. Amount : 3000
3. Bank Name of our Company / Account Holders Name: [protected] / ICICI BANK
4. Time & Date : 9:55 AM IST 31/10/2023
1xbet ID : [protected]
Screenshot attached
10 days over please check and credit my money to 1xbet account.
Kindly credit the amount to my 1xbet account please.
Regards,
Ravi
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. To assist you with this case, we would need some more information on this situation from you. Please don't send any personal data nor information regarding your transaction, as it could be used by scammers (if you can, please delete all the personal data from your review), and contact us at public.relations@1xpartner.com so that we could help you with your situation
All the best,
The 1xBet Team
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