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M
12:55 pm EDT
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Am "mahdi gh. Kupaye". With account number [protected]. 1xbet site blocked my account after I win some bets. In 1xbet minds, all customer just can loss, and if we win any bets, they don't want to comeback our money and our funds. This is my experience. After blocking my account, I sent email to them. After too many document request and too many questions I...

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S
2:55 am EDT
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1xBet - My money is not coming in my 1xbet account.

My name is sikandar sekh I was deposit 1000 rupees transfer of 14th july 2022 but the money is not come my 1xbet account I am sharing you transaction I'd or UTR number.

Transaction

id:T2207141816302208654650

UTR number :[protected]

Thank and regards

Date15/07/2022

Sikandar Sekh

Please resolve my problem.

Desired outcome: I want to one which are possible to sent my 1xbet account and my phone pe .I have no issue .I am very disappointed all of you

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A
1:46 am EDT
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1xBet - Withdraw

I have been emailing security for the last few days to verify my account but they keep asking for tons of documents. I have been sending everything but they keep replying like a bot saying "We didn't receive it", "Please send a file greater than 1 MB", "Please send an uncompressed picture", and "Please send another picture from a different angle". Very poor customer service when it comes to withdrawing your money, looks like this company is a total scam.

They just try to keep you hanging so that you end up playing your money.

Total SCAM, Please be careful

I will attach a screenshot of the total email I have been sending since yesterday to verify my account LOL

Now latest, they want me to send screenshot of my credit card that has nothing to do with 1XBet

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S
9:34 am EDT
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1xBet - Request for resolving deposit

My ID is [protected]

i transfer Rs 4000/= to agent account mentioned 1xbet Dated 09-07-2022

time, 7:54am, i already submitted bank statement, i have not any Deposit slip, but i transferred amount, and my deposit request has been cancelled, why, have not other source of trace transaction,

With time and date, you can check in your system whether you have add amount or not in my 1bet accoint, i hope you will do best. i already sent my id,

can i ask one question if a transation dr our account and amoumt transferred to mention account, my issues is my deposit amount not add my 1xbet account, and i dont know how we print depsit slip, well i hope you will see it and hope you will be do best

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Update by shahid ahsan
Jul 15, 2022 10:37 am EDT

Dear sir

Please resolve the issue,

My id [protected]

i submitted bank depost slip and bank statement, please check the statemnt of agent, of mention date 09-07-2022

also check you 1x bet system, how the amount add in my 1xbet account of that date,How much longer do I have to wait?

Please train your staff on how to treat the client,And strengthen the security of your system,Make the system so that the deceiver comes to light immediately

i hope will do

Regard

Update by shahid ahsan
Jul 14, 2022 6:03 am EDT

Dear sir

i hope you will be fine, my depsition not add 1xbet account, i submitted Bank statement bank deposit slip to your concern staff , This is the second time I have submitted this complaint to you, I deposited Rs 4000 to mention agent account, but still does not add in my 1xbet account, please check and resolved as soon as possible,

My id [protected]

Name shahid

Regrds

Update by shahid ahsan
Jul 13, 2022 9:28 am EDT

I got a message from the HBL Helpline,When I transferred the amount to the agent's account,in this have exsact time and date,Can you check if in this time amd date there is any amount add in my 1bet accoumt, i share you message which received HBL helpline

An amount of PKR 4000.00 has been transferred from your HBL account # 007xxxxxxx6101 to MUHAMMAD AZAM BUGHIO Meezan Bank Limited account # 997xxxxxxx0249 through HBL Digital Banking on [protected]:54:20.

Update by shahid ahsan
Jul 13, 2022 3:36 am EDT

Note that I did not note the transaction id and did not capture any photos

When the transaction amount has been transferred from my HBL bank, I have already sent my bank statement

You can check the bank statement dated 09-07-2022. Out of a total of 03 transactions, out of which 02 transaction amounts you added to my 1xbet account, you also have check your system and my bank statement reconciled,

id [protected]

I am new to this website. I know that you have to check in your system how many times the amount has been added in My id and other statements have also been checked.

It is your job to rectify this error.

You can check all through your system, how many times the amount has been added to my id and how many times the amount from my account has been transferred to your agent's account.

please resolved that matter

i already sent many times mails to concerned staff, but did not right response

they said provide us Deposit id and photo, you can't rectify the error, I think you can check in my bank statement and your own system,

i think you understand my question

best regrds

shahid Mahmood

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S
6:02 pm EDT
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1xBet - Withdrawal money is not credit to my account

Date 17.06.22

Request no [protected]

To withdraw fund in the ammount of

1000.00 INR

dear...

This request is not complate..ammount 1000.00 INR IS NOT CREDITED to my bank account

Desired outcome: Please refund

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A
4:32 pm EDT
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1xBet - Deposit

My account has not been credited though I have deposited 300KSH earlier today and I have the confirmation message from ipay.

Here is the message: Dear ALVIN, Payment of KSh 300.00 to Advanced Gaming Limited has been received. Your Code: QGB6ACPYJQ. Helpline +[protected].

Please address this issue ASAP. Or refund the amount if possible. Thank you.

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The issue has been resolved after consulting their Facebook page.

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M
2:28 pm EDT
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I am "Mahdi Gh. Kupaye". with account number [protected]. 1xbet site blocked my account after I win some bets. in 1xbet minds, all customer just can loss, and if we win any bets, they don't want to comeback our money and our funds. this is my experience. after blocking my account, I sent email to them. after too many document request and too many question...

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10:21 am EDT
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1xBet - Login issue

Hi I'm is Leela Ganesh and this is my 1x bet I'd [protected], ans this is my "TICKET ID" - #[protected], the problem is while I'm  trying to login, I'm unable to log in.

Please disable my 2 factor authentication, I'm unable to disable it because I lost my code please help me with this issue, I have 36000 rupees in my 1x bet please try to understand and clear my issue, I have lot of loans to pay please 🙏

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M
1:21 am EDT
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1xBet - I want to receive my winning stake

1xbet confiscated my winning stake. They said I used multiple accounts but I don't have multiple accounts. There is only one account. I am complaining that my money is being taken without any real basis.

Check again Please. My only account ID is [protected]

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3:22 pm EDT
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Hi Sir I deposited 2000Rs Via Phonepe UPI But amount still not added in my account... please sir... Help me

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5:11 am EDT
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1xBet - Blocking my account

They block my account without a valid reason. They accusing me using multiple account. Im asking for the proof but they don't answer.

After I won, they ask for documents, and the the decision is to blocked my account?

Where's the proof? 1xbet security team?

User id: [protected]

Desired outcome: unblock and withdraw my money

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1 comment
K
Jul 25, 2022 9:36 am EDT
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Bhai mjhe mail kar [email protected]

mera bhi same issue hai 334000 fasa hai aapan dono ek dusre ki madad kar skte hai mne cyber police mae case daala hua hai ! tera bhi dalwa dunga witnes banja inke fraud ka ki tere sath bhi hua hai jaldi action hoga !

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M
4:11 am EDT
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1xBet - They void my winning money and closed the account with 25000$

I create My account and then i start play,after that i win some money,its About 25000$ totall,they ask documents and i provide the id card,holding nid then,they ask some security question i answer them all,but after they they reduce my winning,i mean they void my all Win why?if.they can't pay then why they still run this company?hey Should pay me,thanksi am waiting for my rest winning Money,

My game id : [protected]

Desired outcome: Active my account and give me my Rest winning money

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Update by Mst Rashada Khatun
Jul 14, 2022 12:56 pm EDT

1xbet still didn’t replying

Update by Mst Rashada Khatun
Jul 07, 2022 9:54 am EDT

Still i didn’t get any response from 1xbet, please give me my winning money

2 comments
C
Jul 08, 2022 1:00 pm EDT

You should be ashamed literally every second word of every support of your member said "Dear [censored]ing user" but they stole money in this kind of way. So annoying I must say 1xbet is a pure scam and the country should restrict them. i even report to the Cybercrime agency

F
Jul 14, 2022 1:54 am EDT

Brother check you inbox

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M
11:06 am EDT
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1xBet - Refund my money 13000$

I have some serious issue with 1xbet company, Lets me tell you all,Today i create my account and deposit 13000$.

After they i just see, i can't log in,Even i can't full fill my bio data, okay its fine,i contact with 1xbet,They ask me documents, i provide id card,holding nid,and answer them all off their question, after they Directly closed my account, Even they didn’t back my deposit Money, its a big money for me,they can't do this,they didn’t have the rights to keep customers money in their pocket,they can closed account but they cant hold money, my id no: [protected]

Lets wait for 1xbet, whats they do,even they denied to reply, so what can i do now?

Desired outcome: Give me my deposit money

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8:06 am EDT
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1xBet - Force pregnant lady to suicide after cheat deposit

[protected] user, second deposit 500$ was confiscated before place bet. Security team gave [censored] reasons to cheat young lady a third deposit 800$ total 1300$. After ID card, passport, mastercard front and back, Neteller, all sorts of wallet info was given to web and got hacked. Police is investigating and we will haunt you fraud [censored] web!

Please beware and share 🙏🙏🙏

Desired outcome: Lady pregnant died while 1XBET security [censored]tard on the loose!

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2:13 pm EDT
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1xBet - Widrawal

I made 2 withdrawals to my account [protected] in the amounts GHC400 and GH66 but till now is the process is not complete though on the withdrawal menu is indicated that APROVED. To me, this problem is a minor problem from they side and could be fixed in not time. I followed all the protocols and send messages and required documents to those concerned but "wait" and "don't duplicate this email" has been the songs I hear. How long shall we continue wait?

Desired outcome: I wan my money either back to my 1xbet account or credited to my MoMo as I authorized

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12:31 pm EDT
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1xBet - Without giving any response 1xbet block my on processing verification account with my deposited money

My account id is [protected]

I create my account in the month of may by using One click registration option. I also made deposit. But without any cause security Department block my account with my deposited money.

[protected]@1xbet-team.com wants my NID card, My selfie, Deposit screenshot and asked some question. I gave everything and they received everything and replied me "Your data is currently Being verified You will receive an answer shortly"

After this reply they are not reply me till now even no one help me.

They sent that reply in 17 may 2022 and now its 27 june 2022.

Now please help me how to establish my identity and use my account!

I give here my email address from where i contacted with security team and gave my required details as security Department asked those.

Here is my Email address: [protected]@gmail.com

Here is my dialogue and email ticket id: [Re: I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]

I have my NID card, My last deposit screenshot. But [protected]@1xbet-team.com don't response my mail after see my account id.

I also attach here the screenshot of the conversation which security team last reply.

Desired outcome: Please response my email and complete my verification process which is still pending.

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9:57 am EDT
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1xBet - My deposit cash

Hi Team,

Today I am depositing 700 rs via Google pay to 1xbet team but while deposit to my 1xbet account i mistakenly type 200 rs and now only 200 rs deposited in my account but rest is pending due to typing mistake please do the needful because I am trying to deposit rest amount it shows This payment identification number is already in use. Please contact support team.

Please do the needful as soon as possible.

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1xBet - Withdrawal/Poor Security Department Services

On the 26th March, 2022, I request a withdrawal from this site and was directed to their security department for verification.

I did as I was told and provided every necessary document I was asked to provide to the security department.

Where my issue started was when I was requested to provide snapshots of a bank card that I've never used to make deposits on this site. Bar that, I've never even seen the requested card let alone used it.

I explained this to whoever was on the other side of the emails and I kept on getting bot-like replies like "The Security Department is waiting for the requested files. Without providing the requested files any further actions are impossible."

I then pushed my case and persuaded them with every arsenal in my possession.

I provided desktop screenshots of my transaction history to prove that the card they requested for does not appear on my transaction history.

After a very exhausting and unnecessary back-and-forth, I made headway and provided bank statements, desktop screenshots and even snapshot(s) of the cards that I've actually used to make deposits and are in my name.

It was during the course of providing all this information that I discovered that the card(s) they kept on asking me to provide are/were cards that belonged to the payment systems they employed.

I found out that whenever I chose bank cards or Apple Pay to make deposits, it only appeared as "Deposit made with "Bank cards"" on my transaction history while whatever payment system 1xbet employed at the time for these deposit methods used their own cards to make the deposits.

I drew the attention of whoever it was that was attending to my case and my bank statements proved me right.

I was then required to clarify why I have multiple accounts and I explained so because I change countries from Nigeria to Ukraine and Ukrainian cards are not compatible with Nigerian payment methods hence, the need to create a new account.

I thought my issue would be resolved after this but here's the kicker. The department went right back to asking me to provide snapshots of the very first card they requested from me. They even went as far as asking me to provide bank statements from when this card was used; saying that I will find when the card was used by going through my transaction history.

And this was right after I'd spent days providing sensitive information to prove that I never used the card and it does not appear on my transaction history.

Next thing I know, I'm getting this extremely rude bot-like reply saying "Without providing the requested files any further actions are impossible. All further messages from you will be ignored."

I've tried to create new requests since then but my efforts have been futile. I keep getting the same rude responses and I'm tired of it.

It's been over three months now and I'm still yet to be able to make a withdrawal.

Attached are some screenshots of conversations between me and the representative in chronological order. I'll upload as much as I can.

Desired outcome: I would just like to make a withdrawal of my winnings from my account. I don't need my ego stroked with an apology. Just let me withdraw my winnings in peace, please.

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Proper communication was finally achieved and my withdrawals allowed.

1 comment
P
Jul 14, 2022 12:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Sir i m having same problem. They stopped my withdrawal process and demanded alot of documents and questions and given them all documents and answer too. But still no confirmation yet i m still waiting please help me

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1:19 am EDT
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1xBet - Deposit

Sir, I deposit 1000 in my 1x bet app. But they didn't update my account balance. I connect with them and ask about my payment they said your amount is not received. I ask to payments bank they said amount transaction is successful. I have proper bank statement pdf and payment proof but they didn't respond for anything. I ask send your bank statement ,for this one also they didn't respond. They are asking 5 to 10 times send bank statement pdf and proof daily, but no response. Please resolve my complaint.

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M
8:01 am EDT
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1xBet - They didn’t let me withdraw the funds

FIRST they ask id Card i provide them,then they ask selfie i provide it too,Then again they ask some question i reply them but last 4-5 days they just telling my accounts in review, and they just rotate this answer randomly, why?They didn’t have money for make me paid?Its look a like scam? My id No is : Re: id No: [protected]

and the reference No : #[protected]#

Lets see what's they are do,Hope they will slove it soon.

Desired outcome: They willl let me withdraw the fund

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Update by Md Sorap Molla
Jun 29, 2022 11:59 am EDT

Id No: [protected]

Update by Md Sorap Molla
Jun 29, 2022 10:58 am EDT

id No: [protected] [#[protected]]

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