1xBet’s earns a 4.4-star rating from 44 reviews and 1339 complaints, showing that the majority of bettors are very satisfied with betting experience.
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Replied
Withdrawal not credited in my bank account more than 2 months
Dear Players, Alert‼️ 1xbet is a fraud company in India, I have been told by one of the Gaming host. There are many similar cases like mine where their agent has scammed money. I am one of the victim of 1xbet fraud. It has been more than 2months they haven’t credited my withdrawal money. In between I have called so many times to their customer support and...
Replied
30days gone deposit amount still not credited on my 1xbet account.
I am extremely disappointed with 1xbet company. It has been 30 days since I made a deposit and I still have not received my money back. I have contacted customer care numerous times and all they do is give me fake promises and do not follow through with their commitments. This level of incompetence and lack of professionalism is completely unacceptable. I would strongly advise against using this company for any transactions as they cannot be trusted to fulfill their obligations.
Recommendation: Never Use 1xBet. 1xBet is the Scammer Company. You will never receive the money back if your deposit or withdrawal amount is declined for any reason.
I am writing to bring to your attention that I deposited money into 1xbet account my accounts 31 days go, but the amount has not been credited to my account yet. The transaction was processed successfully from my end, and I have checked my bank statement to confirm that the funds have been debited from my account.
For the last 31 days, customer service has been stating things like "checking the payment department." It has been more than 31 days, and you are still checking a single transaction?
During the last 31 days, I have called customer service, and all I have received is a promise that my money will be credited to my account by the evening. When I call again in the evening, your customer care tells me that my money will be credited to my account within the next 24 hours.
Please look into this issue as soon as possible and provide me with an update on the status of my deposit. I would greatly appreciate your prompt attention to this matter and thank you in advance for your assistance.
Please write to complaints@1xpartner.com with details of your situation and also include your player identification details on the platform. We will try to resolve everything as quickly as possible.
Sincerely,
1xbet team
Replied
22days gone withdrawal amount still not credited on my bank account
Hello 1xbet,
Myself Karma, I have been scammed by 1xbet agent. I made a withdrawal amount of 1lakh rupees on 13th April 2024, as per 1xbet message withdrawal is successful completed on same day but it is still not credited in my bank account 22days gone. Looks like this is there common trick to scam people.
My experience with 1xbet customer support👇
Till today I have called 20/30 times and still continuously calling 1xbet customer support team and also sent 7 emails with the latest bank statements for their reference but no response from them at all.
Whenever, I talk to 1xbet customer support team firstly they are very rude on the call, mainly boys.
There will be no positive response always gives fake assurances like money will be refunded back in my 1xbet account or will be credited back in my bank account within 24hours.
Most of the time they tell me that my request is forwarded for investigation team call after 2hrs and when I call them after 2hrs they will asked y me to send the latest bank statements or to wait another 24hrs, this is a repeated process.
And If you ask more questions they will just disconnect the call.
1xbet info-india email Team👇
Till now I have sent 7/8 emails but there is not a single reply from them what I got is below auto generated ticket number-
Ticket number-#59434174 #59604719 #59789900#60258937#60602712
13.04.2024 09:00
Request №2307630379 to withdraw funds in the amount of 50000.00 INR
13.04.2024 08:57
Request №2307625569 to withdraw funds in the amount of 50000.00 INR
Please help me to recover my money, I need this money badly
Recommendation: Please be careful with 1xbet
Dear 1xbet Team,
Greetings,
Can you please give some updates as this is already been a 1months, my withdrawal amount is still not credited in my bank account.
In between I have shared all my required details latest bank statements and emails from both the banks to your support team.
I have been calling your Support team every day. Looks like they are not in position to help me or they don’t want too. They make lots of excuses, give false assurances and asked so many things to avoid this case. Every time I have to repeat my case on the call and have to share the bank statements after that nothing comes out.
Please let me know if this is scammed by your agent, I am mentally and physically exhausted. Please help
New tickets number- #[protected] #[protected]
Warm regards
Karma
Dear 1xbet Team,
Thank you for your reply.
Well, my complaint is about withdrawal not credited in my bank account already 26days gone.
On 13th April 2024 I have made 2 withdrawal request of amount INR 50,000 thousand each in HDFC bank and ICICI bank which is still not credited in my bank account. According to your app I got a message on same day 13th April 2024 where request is successfully completed.
I have been calling your 1xbet customer support daily till now I have made more than 20/30 calls and I have already sent 8 emails with bank statements but no use they always give fake assurance.
And I never got any reply nor an updates from your support team.
Please help me to get my withdrawal money.
Latest ticket Number FYA #[protected]
Thank you
Dear Sir/ Madam
It has been now 25days since I made a withdrawal request still it is not credited in my bank account.
Whenever I called 1xbet customer support they always give fake assurance and no reply from email support as well.
Now, I feel like I have been scammed by 1xbet agents.
I don’t know what to do, please help me.
My gaming id- [protected]
Thank you
If you haven't already, we kindly request you to submit your request through your player account on the 1xBet platform website. Your cooperation is greatly appreciated.
Thank you for your patience and understanding. We value your continued support and are committed to assisting you further.
Warm regards,
1xBet Team
Replied
Deposit issue
Dear team day before yesterday I deposited 15000 rs from my Paytm . Money debited from my account but not showing in my gaming account , it's been 48 hours still money not credited in my gaming id .it's really disappointing that I am your regular customer still I am facing this issue. Sharing screen shot of payment as well.. please check and resolve it as soon as possible. Its been almost 42 hours no resolution is given to me. No customer support given till now
Name - Rishabh Pundhir
Gaming id -[protected]
Recommendation: This happens to me for the first time playing from last 2 years
The complaint has been investigated and resolved to the customer's satisfaction.
We deeply apologize for the inconvenience caused by the delay. Please be informed that the maximum processing time for deposits is within 7 business days, excluding weekends. The processing duration may vary based on the deposit method utilized.
Furthermore, we kindly urge you to log your request through your player account on the 1xBet platform website if you haven't already done so.
Your patience is highly appreciated, and rest assured, we are available to assist you. We value your continued patronage and hope to see you stay with us.
Best regards,
1xBet Team
Replied
Мой депозит не был возвращен в течение второго года
Hello. My verification began in April 2022, and I received all the documents:
- a photo from my ID card;
- confirmation of payments (cards and statements on them);
- selfies with documents on the background of correspondence and selfies with a code;
- utility bill.
After that, they asked me for a video conference, I turned to the CEG, they told me you would pass verification, we would refund your money. I passed the video conference! But they still don't want to return the money to me and are withholding it! They started requesting all the same documents again, which they had already checked and said that everything was fine! The case is currently being handled by the CEG. They just ignore me in the mail now and don't reply to my messages! This is the second year! How can I not get my personal money back? Return my funds! I don't need your website, I'm not going to play on it! My account [protected]@mail.ru ! I DO NOT RECOMMEND PLAYING ON THIS SITE! LIARS AND THIEVES!
Claimed loss: 6917$
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Have you even read what I have written and what do you answer? CLOWNS! You only know how to answer according to a template without understanding or understanding
We regret that you have a negative impression of our company. When providing our services, we strictly adhere to all the rules of the website that players agree to upon registration, as well as the rules and laws established by regulatory bodies. The verification procedure for large transfers is carried out to ensure the security of these transfers and to prevent violations of rules, such as the use of others' personal data and bank accounts. We understand that this process may not be very pleasant and may take time, but it is mandatory. We hope for your understanding and cooperation to ensure a quick completion of the process and successful withdrawal of your winnings.
Best regards,
1xBet Team
Replied
There are no reason to believe account belongs you without then no respond and no ask other clarification
My names Jilacow Alasow Nuur my ID player [protected] I'm 1xbet VIP player account years later I win 1xbet casino jackpot over 100k then department security team ask documents then I send all documents required ask me my my passaport and my national iD card my mobile operator link profile. Then your respond said. There is no believe this account belongs you...
Replied
Deposit rejected by the operator
My id is [protected]
I did a payment of 1000 LKR on 20th April 2023 but after some time I got a notification saying Deposit rejected in the amount of 1000.00 LKR via epayment (Rejected )
I tried to connect customer care by using the online chat and calling facilities, but every time when I call them ended up with giving fake promises saying that the problem will resolve within one hour, but which never happens during the last three days.
I’m contacting them and this is the worst customer service I ever had.
Kindly, someone help me to solve this problem
Okey. Noted
Thank you for reaching out to us.
Currently our support team is reviewing your case. However due to the big amount of applications it can take far more time than usual.
We kindly ask you to give our support team a little bit more time and additionally we are asking to not duplicate your messages since it will lead to a longer response time.
We really appreciate your patience.
Best regards,
Alex, the 1xBet Team
Replied
Unpaid Winnings
Hi, my name is Chibueze. Bet ID: [protected]. Normally Ixbet is reliable, but I've been pissed off over the events of the past few days. I've lost a lot of funds playing on this website especially with virtual league bets, but recently went on a winning streak. However, two winning tickets I won in a virtual game has not been paid out till date. Title of game - "England league" ticket IDs "[protected]" by 12:21pm GMT+1 and " [protected]" by 12:24pm GMT+1 both on 14/04/2024. The customer service agents I spoke to on website just tell to hold on their experts are working on it without giving a concrete time frame for resolution. This is not rocket science, the win is right there and not paid out, just pay it out already. I've heard negative reviews about people losing money which I have not experienced before, but this is shaking my confidence. Please do something fast.
Sending a full screenshot
Yes, it was in the casino section, under virtual games. The name of the provider was not stated, but I attached a screenshot of the particular game in my initial post and in this reply
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your patience. We want to assure you that your case is currently under review. Our team is actively investigating, and as soon as we have any updates or resolution, you will promptly receive feedback.
We appreciate your understanding and cooperation during this process.
Best regards,
Alex, the 1xBet Team
We need to know the detailed information about the game, you have been playing. Currently we cannot find this one in our system. Please, send us the full screenshot or the exact name of the provider
We will be waiting for your answer.
All the best,
Alex, the 1xBet Team
Our Department kindly asks you to provide some more information regarding your winnings.
Please specify in which section the game is played, and if it is a casino - the name of the provider.
We will be waiting for your answer.
All the best,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Replied
Convenient betting and high-level service at 1xbet
I recently started using 1xBet for sports betting and am pleased with my experience. The platform offers a wide range of betting events, from football to tennis, and even esports matches. I am particularly pleased with the live betting options, which make the process even more exciting.
The 1xBet app is functional and easy to use. It allows you to quickly find the matches you are interested in, place bets, and track their status in real time. Additionally, 1xBet offers very competitive odds, making potential winnings even more attractive.
The customer support at 1xBet is courteous and responsive. They promptly helped me resolve an issue with withdrawing funds, which increased my trust in the platform.
I recommend 1xBet to anyone looking for a reliable and convenient service for sports betting. Here you will find good odds, a wide selection of events, and quality service.
The complaint has been investigated and resolved to the customer's satisfaction.
We truly appreciate warm words and positive feedback that you have posted about betting company! It is essential for us to receive proofs that our players are fully satisfied with their experience here.
Please do not hesitate contacting us in case of any questions or if you need further information about our processes. If there's anything we can do to enhance your experience further, please let us know. We wish you luck and successful bets!
Best regards,
1xBet Customer Support Team
Replied
There are no reason to believe account belongs you without reasons.
My names Jilacow Alasow Nuur my ID player [protected] I'm 1xbet VIP player account years later I win 1xbet casino jackpot over 100k then department security team ask documents then I send all documents required ask me my my passaport and my national iD card my mobile operator link profile. Then your respond said. There is no believe this account belongs you. Really I wonder your respond because 1xbet player name and my passport full name is same only not same D.O.B and P.O.B which mistakly eror quiqly regstred when profile fill fields but my full name and other datails is same passaport also accounts gaming connect my phone number also my Gmail . When I try to proof my account belongs me not respond and never responed 15 February untill now my complaint. See attachment proof.
My deposit and withdraw to confirm I am owner this account. See attachment proof
Dear 1xbet team, I wondered our department security team respond a player account that team is voilated player accounts even not respond 15 feb 2024 it's disgusting service. Even not tell another way to solve this problem such payment transactions or mobile operator etc that already i was provided to you with all required information. But not even send 15 feb untill now single messege this platform don't hav active employee Stop ingoring my complaint security department
The complaint has been investigated and resolved to the customer's satisfaction.
To assist in resolving this matter, we kindly request that you provide us with the necessary documents or evidence via email, supporting the validation of your account ownership. Your cooperation in this regard will greatly aid us in completing the verification process successfully.
Should you have any queries or require further clarification, please do not hesitate to contact us via email. We are committed to ensuring a smooth resolution to this issue.
Thank you for your understanding and cooperation.
Best regards,
Alex, the 1xBet Team
I hope this message finds you well.
We have conducted a thorough review of the information provided regarding the ownership of your account. Currently, we do not have sufficient reasons to ascertain you as the owner of the account.
The details provided in the form do not align with the information in the confirmation documents we've received.
We understand the importance of account security and strive to ensure the accuracy of account ownership details. If there are any issues or additional information you would like to share to verify ownership, please feel free to reach out to us.
Thank you for your understanding and cooperation in this matter.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
My email jilacownuuralasow@gmail.com
Replied
late deposit
@1xBetIndia I was using 1x since a year ago and loss around 50 k but never got any dalay or something in topup from the staff side but recently I got the nerves of odds and started earning from ix bet after withdraw such winning amount ,I made topup of RS 2900 on Monday but the amount isn't credited yet into my account I had made many attempts to approach the staff for my payment approval but all of them are saying [censored]s and don't have manners how to talk , I had already sent the screenshots and bank statement everything thing they asked about but still they are making chaos for me . Should I coll them fraud .
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Please help me to solve this problem. Let them solve the problem in a short time
you are fairer. Please alert them to my problem. I can't get my money.
I only bet on football games
They don't give my money
My contact email: [protected]@1xbet-team.com
[protected]@1xbet-team.com
account in usd
Hello. I am a citizen of Azerbaijan. My name is Rauf Ismayilov, son of Gudrat. I have been a member of the betting site "1Xbet" since 2015. My withdrawal is closed from March 31, 2024. They asked me to send my passport by mail. I sent my passport, correspondence and a selfie with myself. I then posted videos and pictures of my investments and withdrawals. Later, I sent them my kashelock accounts. then I sent them all the electricity and water bills of the house I registered. Then I sent them my driver's license document. They accept all the document emails I send and don't wait. i want to withdraw $720 now but i still have problem with withdrawal.
Please help me to solve this problem. Let them solve the problem in a short time
Account number id: 5709595
Withdraw funds from the account: account783907503 in usd
Their email: [protected]@1xbet-team.com
[protected]@1xbet-team.com
always
Recommendation: always
The complaint has been investigated and resolved to the customer's satisfaction.
We hope this message finds you well.
We've reached out to our security team regarding your inquiry. We wanted to inform you that the information concerning your verification has been sent for verification purposes. Once our support team receive the response, they will promptly update you on the status of your query.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Your patience is greatly appreciated. Rest assured, as soon as we have the necessary details, we will inform you promptly.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us.
Best regards,
Alex | The 1xBet Team
Replied
The money has been deducted from my bank account, but it’s not reflecting in my 1XBET account yet?
The money has been deducted from my bank account, but it’s not reflecting in my 1XBET account yet?
[censored]ing
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Amount of the transaction:
4.Payment system, that was used:
5. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
I was scammed by 1xbet cash agent and my complaint was ignored
Withdraw
Hello, I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but I still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but I have to face very rudely. I am attaching transaction id and cash agent id here.
It's a scam, I didn't get withdrawal amount from 1XBET cash agent. Jan 29, 2024 I was trying to deposit fund through APP but it was exceed for many times, then I went through a telegram there is a agent with whom I was doing deposit before for approx. 5/6 times before. I deposited through him and ask for withdraw then he gave me same POS id as before. I transferred and give him a code then he told me to wait for a while and escaped. After while he didn't reply and blocked me.
Then i registered my complaint through live support, emails and here too but my complaint was totally ignored. This whole company is a fraud and scam.
Recommendation: Don't use this Betting company.
The complaint has been investigated and resolved to the customer's satisfaction.
I hope this message finds you well.
We value your feedback, and we wanted to inquire whether your case has been resolved satisfactorily.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. To assist you better and review your situation thoroughly, could you please provide us with your player ID, support team's email you have contacted and a screenshot of your request?
Your cooperation in providing these details would be greatly appreciated.
Looking forward to your response.
Best regards,
Alex, the 1xBet Team
Bro this all are bots. They are looting money.. Please aware. The same happened to me
Replied
I am extremely disappointed with 1xbet
I am extremely disappointed with this 1xbet betting platform and their lack of integrity and transparency. I won a ticket, but in my bet history, it shows that I lost. Instead of admitting their mistake, they are using automated customer support chats to brush off my concerns and make me believe that my issue is being addressed.
When I asked for the official sources that their specialists used to calculate my supposed loss, they refused to provide them and the answers I get was do you have further questions. I contacted over five customer support and I kept receiving the same answers as word by word as if it is a robot having different names replying me. It is clear that they are trying to cover up their error and avoid taking responsibility for their incompetence.
This is completely unacceptable. Customers should be able to trust betting platforms to be fair and honest in their dealings. I will not be using this platform again and I will be warning others to steer clear of their shady practices. It is time for them to fix their mistake and provide me with the winnings that I rightfully earned.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (official game links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
1xbet are scamming people in many ways. And scammed me buying wrongly settling by bets and made me loss my money.
Hello guys,
Want you guys to be aware 1XBET.
They have now started to stole user's money and doing fraud with people.
I have placed two bets on Penalty shooutout total under 9.5.
Total goals of both teams are 5-3 which makes the total 8.
And according to all the rules and regulations of betting, i won this bet.
I have previously won and lost a lot of bets of penalty shootout.
But they have showed loss to my these two bets two days ago.
And i have tried everything to reach out to local customer service and international customer service.
Locals are just not answering me properly and international representatives are not even answering.
I have attached proof with screenshots look at it yourself.
And i have lost my 1000$ like this.
Recommendation: I just recommend to play under 100$ and not more than that. Once they see you playing with good money they will get you.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us regarding the discrepancy in the calculation of your bet. We truly value your feedback and understand the importance of addressing your situation positively.
To assist you promptly with your inquiry and ensure a swift resolution, could you please provide us with your gaming ID and bet slip number? Also, could you please provide the source from which you believe the bet should be resettled (official game links)? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
Replied
Deposit issue
I got problem too in deposit issue.its been17 days without resolving the issue.ive been betting this site for 2 years.and i got problem for depositing money because i mistaken use ewallet instead of ebank transfer.my problem is they need the screenshot of my transfer that my name and account number is visible.and thats the problem the ewallet i use is they dont have that document only account number can seen.im out of patience because its never ending.everytime i check on it.they always say send the transaction that the name and account are visible.
Tell to your company i donate the money.because im so get stress for begging the money and no way to get it back.enjoy your team regards to all of you!
I did that so many times.still they didnt resolve the issue.instead if i dont check it,they dont have any update what a worst costumer service.and if they reply it saying again send this blah blah blah.it gets me stress for how many days.its looks like im talking to a robot its repeating over and over again!
The complaint has been investigated and resolved to the customer's satisfaction.
We ask you to provide such an information so we can try to help you resolving this situation.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
Over payment rs.50000
: Sir am deposit amount PKR Rs 50,000.00 on till ID [protected] AB Mobile Trx ID [protected] but received amount at my 1xbet account only Rs 25,000.00 Please help me return my amount at jazzcash account [protected] Abid Hussain
Recommendation: Play this game
Solve my problem
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us. We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly.
To assist in reviewing your transaction, we kindly request the following details:
1.Your gaming ID:
2.Date of the transaction:
3.Time of the transaction:
4.Amount involved:
5.Payment system used:
6. Screenshot of the transaction:
Having this information will enable us to investigate the transaction efficiently and address any concerns you might have. Once we receive the necessary details, our team will promptly review your case and get back to you with relevant information.
To keep your personal information private, please contact us at public.relations@1xpartner.com and send your data there
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team
Replied
1XBet Stolen My Money
I asked why the account was closed The security team did not respond. I said that the security team had stolen the money.So what I want to say to my friend is that 1Xbet will not do anything to your account if you lose. If you win, your account will be closed for no reason and your money will be stolen from 1xbet.This site no fair this game is big scam.
My ID is [protected]
My email address is thinyunwe5@gmail.com
My account has been closed without being allowed to withdraw the money. I haven't withdrawn the money in the account. That's why I'm sending you emails all the time. Please check again, I haven't made a withdrawal yet.If you don't ask me to play, I will allow you to withdraw money from my account.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
Upon thorough investigation by our security department, it was discovered that there were multiple accounts associated with your details. Please note that the creation of multiple accounts is strictly prohibited according to our institution's rules and regulations.
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized. However, it's important to note that the funds have been successfully credited to your account as per our obligation.
We have indicated the rules that were violated and led to blocking of accounts:
2.28 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
2.30 In the event of duplicate registration (including registering under a new name), the submission of someone else's, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
Thank you for your cooperation and understanding.
Sincerely,
Alex, the 1xBet Team.
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team
Replied
Correction appeal
I messaged the customer support and email but you did not give a satisfactory reply and later ignored my email and did not reply.
I made an accumulator that includes Eintracht Frankfurt VS POAK.
I bet on Under 9.5 saves but after the game ended and showed 10 saves and a loss.
I disagree with this result because you may also know Google, Sofascore, Livescore, Flashscore, and Futmob are official websites/apps for Live Score and Stats.
They showed 9 saves in total, 3 from Eintracht Frankfurt and 6 from POAK.
After all, there is no reason to trust only 1xbet without trusting these 4-5 official sites & and I also have a video of all the balls saved by the goalkeeper (Where the goalkeeper has saved only 9) even though the full match is not available yet.
You can also check and research these websites/apps.
Hope you guys will pay attention to it and follow up and solve this case.
I would be grateful if you could solve it.
I also attached screenshots from all official sites/apps.
Gaming id: [protected]
Betslip number:[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us regarding the discrepancy in the calculation of your bet.
To assist you further and address this matter accurately, could you please provide the source from which you believe the bet should be resettled? Your input will greatly aid our investigation into your case.
Rest assured, once we have the necessary information pertaining to your situation, we will thoroughly review it and provide you with a comprehensive response.
We appreciate your cooperation and patience in this regard.
Best regards,
Alex, the 1xBet Team
1xBet Complaint 1339
Replied
Withdrawal not received
I'm writing to report an issue with my 1xBet account (ID: 406952841). I've withdrawn ₹21,000 on May 22nd and ₹8,000 on June 24th, but I haven't received the payments in my bank account. The 1xBet team claims they've processed the payments and provided me with UTR numbers: SURYN25142728402 for ₹21,000 and SURYN25175961961 for ₹8,000. However, when I checked...
Replied
Security problem
Security Department wanted from me the withdraw attempt of my number. I have sent all withdraw related screen shot but they approved none of them. No I cannot understand what actually they wanted and what should I sent them. Please tell me what they actually wanted and where I can get that.
I have told the security Department several time to explain me more in details that what is actually they wanted from me but they always ignored my message.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
1. So that the entire amount is played back with a coefficient of 1.1%
2. Withdrawal to the same details, which was the plant of the largest amount of money.
3. Verification must be successfully passed
4. There should be no multi-account (in this case, the account is blocked).
Perhaps in your case one of the points was violated. Please analyze your situation and by correcting it you will be able to withdraw funds.
Have a nice day!
Best regards,
1xbet
Replied
Need to link my email for one click account restore
Dear sequrity team Game id [protected] I opend a oneclick account and verified it with my analogue voter national card. But i didnt link any email or phone number. I used the account by the password of registration time.from today i am unable to log in my account but i lost my password.i mailed Bangladeshi support team but they are not listening me they are...
Replied
1xbet is withholding my funds unjustly and ignoring my requests to verify my identity, even though I have submitted:
I am a player at 1xBet (Account ID: 1066817483). Around 3 months ago, my account was blocked without any prior warning while it contained approximately 1690000+tk in winnings. I created a new account, made a deposit, verified all my personal details, and actively participated in games. I won again, but without any clear explanation, you blocked my account...
Replied
Deposit not received
I made a deposit of 10000 on 2 of January but i didn't receive my deposit so i contacted the customer support, so they told me to wait for 24 hours i waited even then i didn't receive my deposit so i contacted them again and they just kept extending the date then for 3 to 4 months they asked me to bring every small detail from bank about the transaction so...
Replied
Withdrawal
Hey there
I am playing 1xbet from last 5 years
And this is the third time it happened with me
I made 2 withdrawal of 49000 each on 30.03.2025 and 31.03.2025
I received one on 31.03.2025 utr ending with 9588
You can check the same in my statement but I didn't receive one
Withdrawal placed on 30.03.2025 withdraw number is [protected] time 8.48 pm (Indian time)
Withdrawal number of 31.03.2025 withdraw is [protected]
My Betting I'd is [protected]
My bank is denying the written letter but they gave me stamped statement
Here is my latest statement+ my stamped statement please do something it's been 48 days please
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize for the delay in processing your withdrawal. Typically, this process takes no more than an hour, but in rare instances, due to the heavy load on the payment system or the bank, it may take several days. If there are technical issues on the payment system's side, the delay could be even longer. However, a month is an unusually long time. There may have been an error with the payment system.
To expedite the resolution of your issue, we recommend contacting our support team through your personal account on the 1xBet website or via our mobile app. Please provide all the necessary details regarding your withdrawal request so that we can resolve your issue as quickly as possible.
We appreciate your patience and are ready to provide all the assistance you need. Thank you for choosing us.
Sincerely,
The 1xBet Team
Replied
Agent
I want information about this site. If it's a scam, please report it.
https://1xbetmanagement.io/ https://xbetagents.com/ I want to become a certified e-wallet agent.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Do not use third-party unverified sites, as there is a chance to run into scammers. Thank you!
Replied
Withdrawal issue due to AstroPay deposit method
My 1Xbet user id is SMRUTI86
I am writing to formally raise a complaint regarding an issue I am facing with withdrawing funds from my 1Xbet account. I had deposited money into my account using AstroPay; however, I am now unable to withdraw the funds because 1Xbet platform requires withdrawals to be made via the same method used for deposit.
Unfortunately, 1xbet does not support the withdrawal facility of astropay, which has left me unable to access my own money. This situation is causing me significant inconvenience and financial stress.
I kindly request your immediate assistance in resolving this matter. I believe it is the responsibility of the platform to ensure that users have a fair and accessible way to withdraw their funds.
I have attached the screenshot of all possible method of withdrawal money but astropay option is not available.
I look forward to a prompt resolution.
Best regards,
SMRUTI RANJAN JOSHI
1xbet id: [protected]
smrutiranjan. [protected]@gmail.com
[protected]
Claimed loss: Rs 13200
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
1Xbet give the other option to withdrawal the money.
We understand the importance of providing as many withdrawal options as possible. We would like to point out that for security reasons, the withdrawal method must match the deposit method. This helps prevent fraudulent activity and ensures that funds are not transferred to unauthorized parties.
If you wish to change your withdrawal method, please contact our technical support. They will guide you through the process, which may include verification steps to ensure the security of your account. Once verified, you will be able to request a change in withdrawal method.
If you have any further questions or require assistance, do not hesitate to contact us. We are always here to help.
Best regards,
Alex, 1xBet Team
That's nice
Replied
Rejected withdrawal 4 times back to back
I have made request for 4k on 9th April they rejected 6k on 10 april they rejected 8k on 10 april they rejected 9k on 11 april they rejected 10k on 12 april is in processing and today they will also rejected. Reason giving limited exceeded or denied by operator. I don't know why they are doing this. Actually they harassing me. Kindly resolve my issue and make succes my withdrawal so I can make some payment. Thank you.
Replied
Withdrawal
I recieved one I am accepting that and utr for that transaction is [protected] I made 2 withdrawal of 49000 one on 30th March and second on 31st March I just received one and both were shown successfully by opretor I received 31st one didn't receive 30th date withdrawal Recived one's utr number is [protected] My Betting I'd is [protected] My email ticket...
Read full complaint
Replied
Let me log in and add my email address
I use 1xbet since 2020.
I created one account by using One click registration option. I didn’t fill up my personal profile even No phone number and email was added in my account. Then I made deposit of 149000 bdt taka from our local agent. That agent was also a fraud as he notice to 1xbet security department as that transaction wasn’t made by him. For this, 1xbet company freeze my account and money. I mailed [protected]@1xbet-team.com. Security Department asked for my documents and selfie with my documents. I submitted everything they asked for.
Here is the email ticket id Re: I didn’t add my phone number or email address so that I can't use forget password option [#[protected]]
How 1xbet identify me that I am fraud, they just listened their liar agent only. I am their customer. 1xbet need to value their customers.
My account information is given below.
My account id number is [protected]
Last deposit amount was: 149000/
Last deposit time is: 03-05-2022 at 11:35 am (Bangladeshi time)
Now I can't log in by using my account id number and password.
I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka before that deposit. Please solve my problem and set my personal information in my account.
Claimed loss: 151000 total
Desired outcome: Unblock my account and add my email address.
Claimed loss: 151000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
1) Either you have several game accounts and you have replenished on another account.
2) Or you contacted scammers who personally provided details of your transaction, which they could use and credit money to their account. Unfortunately, in this case, we will not be able to help you, since the payment system credits strictly according to a correctly completed application on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts are directly from technical support website are listed only on the website in the contacts section).
3) or you are trying to pass off someone else’s deposit as your own.
If you have several accounts, we recommend that you contact support email to merge them, and in the future such cases will not arise again. In the other two cases, unfortunately, we will not be able to help in any way, since on our part everything has been checked and carried out according to the rules.
Replied
1xbet fraudulent
Helo Everyone, I use 1xbet since 2020.
I created one account by using One click registration option. I didn’t fill up my personal profile even No phone number and email was added in my account. Then I made deposit of 149000 bdt taka from our local agent. That agent was also a fraud as he notice to 1xbet security department as that transaction wasn’t made by him. For this, 1xbet company freeze my account and money. I mailed [protected]@1xbet-team.com. Security Department asked for my documents and selfie with my documents. I submitted everything they asked for.
Here is the email ticket id Re: I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]
How 1xbet identify me that I am fraud, they just listened their liar agent only. I am their customer. 1xbet need to value their customers.
My account information is given below.
My account id number is [protected]
Last deposit amount was: 149000/
Last deposit time is: 03-05-2022 at 11:35 am (Bangladeshi time)
Now i can't log in by using my account id number and password.
I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka before that deposit.Please solve my problem and set my personal information in my account.
Claimed loss: 151000 total
Desired outcome: Unblock my account and add my email address.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
But in any case, write to technical support on the site or application and let our security service sort out your issue.
Best regards, 1xbet
Replied
Self-exclude & and they block my comssion from aff program
I try to self-exclude myself from 1xbet website now my afflited Program and registerd user in my account and they refused to pay my fee
my account Number:[protected]
no hope to receive my money but I wanna show people how this website behavior
How this possibile Man howwwwwwwww?!
Desired outcome: 3k USD
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
To unblock your account, please send a medical document confirming the absence of addiction along with your ID to our official email block@1xbet-team.com.
Replied
Wring bet result
I bet on Betboom vs. Falcons 2nd map on Dreamleague s25 with yes on ultrakill. Despite having ultrakill from GPK's hero Ember spirit, even a rampage, the result was still a lost. [protected] this was my bet slip. This bet happened on the 2nd round of groupstage. Happened in February 26,2025 at 2nd match. Please help me solve this problem as I think the result was faulty.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
not helpful
This complaint has been resolved automatically due to user's inactivity.
In accordance with fair settlement rules, in the event that there was an obvious error in our odds, such bet will be settled in accordance with the final result at the current odds corresponding to the given market (rule 2.19).
We hope for your understanding, since all settlement actions are strictly subject to the rules that players accept when registering on the site. In addition, to obtain detailed information about the status of any of the bets, you can always contact our support team. We are always ready to help you.
Sincerely,
1xBet team
Replied
Incorrect results, local support refused to pay
I bet 500.000 VND on under 16.5 Cameroon points third quarter but system said it’s 17 and settle my bet as lost. However the official website said it’s 16 and same goes to 1xbet’s info panel. The bet id is [protected]. My account id is [protected] Here’s the official link to the game...
Replied
Account lost
Forward this mail to sequrit Bangladeshi team Support is nonsense they never check email properly what i am writing to them.please help
I have mailed several times but they response various types of reply.they are not solving my problem.
game id [protected]
I opend one click account and didnt add any email or phone number or id card.
I deposit my account from cash agent.
I have lost the password i am unbale to recover my account.
Here my information
game id [protected]
Registration date: [protected] at night
deposit amount by cash agent :15..
bdt
Agent adress
City:No...aon
Street:R.. tore
deposit amount by cash agent
Amount :50 bdt
Date:[protected]
Agent adress
City:G...a
Street:P...ia
deposit by cash agent
Amount :50 bdt
Date:[protected]
Agent adress
City:Go...a
Street:P..ia
please
Link my email
[protected]@gmail.com to my game id to recover my password
Claimed loss: 35000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Please rest assured that we take your feedback seriously and strive to provide the best possible service to our customers.
If you could kindly provide us with more details about your specific situation to email or chat, we would be more than happy to investigate and assist you further. Our goal is to ensure that you have a positive experience with us.
We appreciate your patience and understanding, and we are here to help resolve any issues you may have encountered.
Best regards,
1xBet Team
Replied
Deposit not received
I deposite in my account with upi fast, but amount not credited, after 3 days I decided to deposite again that was also not received now my two deposits are stucked, then how can I trust to deposite again, I am calling support team 5 times in day, they are saying same everytime that our payment team working on your issue etc etc, I am feeling like begger...
Read full complaint and 1 comment
Replied
I deposit 2000 and 1000 indian rupees but not added in my 1xbet account.
I make payment of 2000 indian rupees on 25/01/2025 - 7pm and second deposit of 1000 rupees on 26/01/2025 -12pm but not added in my 1xbet gaming account.
I complaint via offical 1xbet gmail and phone call and via chat service to but thay are saying we a working on it it is a some tachnical problem and we sent your request to a financial department and all, but still problen not solved
Please tell me what should I do now...
Please provide me some help.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
thanks , i got my deposit...
To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.
Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.
Thank you for choosing to stay with us.
Warm regards,
The 1xbet Team
Replied
Withdrawal rejected due to identification documents
have deposited npr 880006.84 (usd 6494.76)through cryptocurrency exchange platform binance and i played online cashino called baccarat and i won certain amount while withdrawing the amount it says documents required email security team then i started mailing them i provided alll the documents about my 1x id and from where i deposited the amount that i...
Replied
Deposit not reflecting more than 24hrs
Hi Team,
I am reaching out regarding an issue with my deposit. I deposited ₹10,000 into my gaming account (ID: [protected]) via
Bharani Enterprises UPI ID:
mbk.[protected]@mbk reference no
[protected]
. Unfortunately, the deposit has not yet reflected in my account.
I am quite frustrated as I have not received any response from customer service for over 24 hours. If this issue is not resolved promptly, I may need to consider switching to another platform that offers better support.
Kindly find the attached proof of payment proof.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I have tried my best to follow up with there customer support still there is the same response and now has been 5days from the time payment has been deducted
I had deposited 10000rs and its not be been credited in my gaming account.References no [protected] to Bharani Enterprises
UPI ID: ombk.aafc776861jjdrmcp6w2@mbk.my ticket number is 934027.
I have already tried to contact your support team via email and chat but nobody can help me.there is no proper deadline
resolved
To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.
Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.
Thank you for choosing to stay with us.
Warm regards,
The 1xbet Team
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
