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1xBet review: Deposit not credited

T
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12:36 am EST
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I deposited ₹2,000 into my 1xBet account using PhonePe two days ago, but the amount has still not been credited.I have reached out multiple times through the payment query section and live customer support. Every time I contact support, I only receive generic template responses. When I followed their instructions to create a formal deposit request, the system simply directed me back to contact support again, creating a frustrating loop.This issue has been ongoing for over 48 hours with no resolution or meaningful assistance. I am now left with no choice but to escalate the matter by filing formal complaints against the platform.

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1xBet response
Feb 23, 2026 10:55 am EST
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CY

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We deeply regret any inconvenience caused by the delay in processing your deposit. Under normal circumstances, deposits are typically credited within an hour. However, there are instances where, due to heavy load on the payment system or delays at the bank's end, the process may extend to a few days. We understand that this can be frustrating, and we are committed to resolving the issue promptly.

To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.

Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.

Thank you for choosing to stay with us.

Warm regards,
The 1xbet Team
Update by Trust the Process
Feb 27, 2026 3:58 am EST

Your system credited the amount to another account and blamed me for sharing info. Customers should be Highly careful while paying on this website.

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Update by Trust the Process
Feb 27, 2026 4:22 am EST

look at your reply for the deposit. How careless and how can you deposit my money to another account and blame me for sharing the info.

1xBet response
Mar 15, 2026 4:27 pm EDT
1xBet customer support contacts
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CY

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1xbet.com

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Hello! If the deposit was withdrawn to another account, this may mean several options:

1) Either you have several game accounts and you have replenished on another account.
2) Or you contacted scammers who personally provided details of your transaction, which they could use and credit money to their account. Unfortunately, in this case, we will not be able to help you, since the payment system credits strictly according to a correctly completed application on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts are directly from technical support website are listed only on the website in the contacts section).
3) or you are trying to pass off someone else’s deposit as your own.

If you have several accounts, we recommend that you contact support email to merge them, and in the future such cases will not arise again. In the other two cases, unfortunately, we will not be able to help in any way, since on our part everything has been checked and carried out according to the rules.
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