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1xBet review: 1xbet security department isn’t responseing me.

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8:14 am EDT
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Review of 1xBet – Account ID: [protected]

I had a very disappointing experience with 1xBet. I claimed a loss of 72,000 BDT, and their Security Department asked me to provide various documents, including my NID card, a selfie, deposit screenshots, and even attend a video conference. I complied with every request and successfully passed all verification steps.

After that, my account was closed, but I was informed that I would be allowed to withdraw my deposited funds — 72,000 BDT — which thankfully did appear in my account.

However, although I was granted permission to withdraw the remaining funds, I am now unable to do so because the cash agent I originally deposited through is no longer in business. As a result, the system rejects my withdrawal attempts. I also cannot make any new deposits or withdraw the approved funds due to this issue.

What’s even more frustrating is that the Security Department has completely stopped responding to my emails. I have no way to get help or resolve the situation now.

This entire experience has left me feeling helpless and unheard. I hope 1xBet takes customer support and security resolutions more seriously in the future.

Recommendation: Help abd answer them

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May 22, 2025 3:53 pm EDT
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Hello!

To resolve your issue, you need to write to the chat on the website or application or write to the email: block@1xbet-team.com
We will try to answer as quickly as possible.

Sorry for the inconvenience!
May 22, 2025 3:57 pm EDT
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Hello!

We sincerely apologize for the delay in withdrawal of funds. In most cases, this process takes no more than an hour, but in rare cases, due to the high workload of the payment system or bank, it can take several days. And if there is a technical problem on the side of the payment system, then this can take much longer.

To resolve your problem faster, we recommend that you contact our support team through your personal account on the 1xBet website or through our mobile application. Please provide all necessary details about your withdrawal request so that we can resolve your issue promptly.

We appreciate your patience and are ready to provide all necessary assistance. Thank you for choosing us.

Sincerely,
1xBet Team
Update by Rekha akter

My withdrawal request rejected always.
Security Department ignore my email.
They just inform me to withdraw my funds.

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