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1xBet review: Blocked my player id of 1xbet

M
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9:44 am EST
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I registered with the 1xbet company in Somalia on 22/10/2025. I started playing casino and 1xgames with my mobile ID and deposited a lot of money, about 20,000, and I have proof of the previous days. It started that sometimes I couldn't withdraw the money, but when I continued to play and lose money, I thought I would withdraw a little, it would be resolved, but the problem increased and finally my account was made Authorized by the security team, and get sms to contact the security team. I contacted them and they said send me your documents and proof of receipts of the money you deposited or withdrew. I sent all the documents they requested from me, when they received my evidence and the documents I had sent and saw that everything was correct, they kept quiet and did not respond to me and I do not know why. I created my ID on 22/10/2025 and deposited 20k dollars to 1xbet and now my account is blocked for 5,788 dollars, so I am asking anyone who can help me with my issue to help me.
request for account access.
I sent all my requested documents and verifications – but no response from security department.
My is restricted to the id and I deposit more than 20,000doller last month i'm requesting 1xbet support to solve my issue

Claimed loss: My is restricted by 1xbet id i registered and deposited my money

Desired outcome: To give apology and unlock my ID

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1xBet response
Dec 05, 2025 6:06 am EST
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Dear Maxamed,

Unfortunately, the documents you submitted do not match the information provided during the registration of your account. Therefore, we cannot confirm ownership of the account at this time.

We kindly ask you to follow the verification rules and the instructions previously sent to you by Security Department, and provide them a photo of the original document that was linked to your account. This will help us proceed with your request.

Thank you for your understanding and cooperation.

Best regards,
1xBet Team
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