1xBet’s earns a 4.4-star rating from 38 reviews and 1314 complaints, showing that the majority of bettors are very satisfied with betting experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
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Replied
Withdrawal
1xbet is not giving withdrawal to Indian coustomer .I am very frustrated. His coustomer support is very poor when you take about withdrawal problem they says you get withdrawal very soon , But not very 6 days ago my withdrawal is not credited , Every time they declined withdrawal request , My id is [protected]
Email [protected]@gmail.com
Please solve my problem
1. So that the entire amount is played back with a coefficient of 1.1%
2. Withdrawal to the same details, which was the plant of the largest amount of money.
3. Verification must be successfully passed
4. There should be no multi-account (in this case, the account is blocked).
Perhaps in your case one of the points was violated. Please analyze your situation and by correcting it you will be able to withdraw funds.
Have a nice day!
Best regards,
1xbetHello! To analyze your question, we need your account ID.
But I want to note that to be able to withdraw, you need to meet all the conditions:
1. So that the entire amount is played back with a coefficient of 1.1%
2. Withdrawal to the same details, which was the plant of the largest amount of money.
3. Verification must be successfully passed
4. There should be no multi-account (in this case, the account is blocked).
Perhaps in your case one of the points was violated. Please analyze your situation and by correcting it you will be able to withdraw funds.
Have a nice day!
Best regards,
1xbet
Replied
1xbet security department isn’t responseing me.
Review of 1xBet – Account ID: 350727811
I had a very disappointing experience with 1xBet. I claimed a loss of 72,000 BDT, and their Security Department asked me to provide various documents, including my NID card, a selfie, deposit screenshots, and even attend a video conference. I complied with every request and successfully passed all verification steps.
After that, my account was closed, but I was informed that I would be allowed to withdraw my deposited funds — 72,000 BDT — which thankfully did appear in my account.
However, although I was granted permission to withdraw the remaining funds, I am now unable to do so because the cash agent I originally deposited through is no longer in business. As a result, the system rejects my withdrawal attempts. I also cannot make any new deposits or withdraw the approved funds due to this issue.
What’s even more frustrating is that the Security Department has completely stopped responding to my emails. I have no way to get help or resolve the situation now.
This entire experience has left me feeling helpless and unheard. I hope 1xBet takes customer support and security resolutions more seriously in the future.
Recommendation: Help abd answer them
My withdrawal request rejected always.
Security Department ignore my email.
They just inform me to withdraw my funds.
We sincerely apologize for the delay in withdrawal of funds. In most cases, this process takes no more than an hour, but in rare cases, due to the high workload of the payment system or bank, it can take several days. And if there is a technical problem on the side of the payment system, then this can take much longer.
To resolve your problem faster, we recommend that you contact our support team through your personal account on the 1xBet website or through our mobile application. Please provide all necessary details about your withdrawal request so that we can resolve your issue promptly.
We appreciate your patience and are ready to provide all necessary assistance. Thank you for choosing us.
Sincerely,
1xBet Team
To resolve your issue, you need to write to the chat on the website or application or write to the email: block@1xbet-team.com
We will try to answer as quickly as possible.
Sorry for the inconvenience!
Replied
1xbet confiscated $14,000+ without any valid reason – fraud alert
I am writing to report a serious case of fraud by 1xBet. My name is Yuvraj and my user ID is [protected]. After completing all required verification steps, including full ID and address verification, 1xBet suddenly locked my account and denied me access to over $14,000+ in legitimate winnings.
I have complete proof including screen recordings of my account balance, verification completion, communication with their support team, and repeated attempts to withdraw my funds. Every effort to contact them has been met with silence or vague excuses.
I have already submitted evidence to other betting platforms, YouTubers, and social media influencers, and am now warning others through this platform. This company is not trustworthy, and users should avoid risking their hard-earned money with them.
Stay away from 1xBet. Their actions show clear signs of fraudulent behavior.
Recommendation: Betway of bet365 and for Asia parimatch
I know I won't get my money back by complaining here, but I swear on my mother’s life — the amount of damage I will do to your reputation cannot be undone, no matter how much of my money you keep.
Hey team
It is also obvious that you are only replying here because ComplaintsBoard is a public platform. Otherwise, after many emails and attempts to contact you, I received no response. This shows that your concern is only for your public image, not for genuine customer support.
You are trying to present yourselves as a reliable company, but your actions prove that you are highly deceptive and fraudulent. I have all the evidence, and I am already exposing your company’s real, disgraceful side on public platforms. I will continue to do so until justice is fully served.
Now, regarding the issue you mentioned:
While I did create more than one account initially, I later informed your support team and formally requested an account merge, which was successfully completed. I have full proof of communication and confirmation regarding the merge from your side. Since then, I have only used the merged, verified account under my real name.
I have never violated any of your stated rules after that. I use only my personal IP, email, and bank card, and no one else from my family or household holds any account with 1xBet. All activity has been conducted honestly and transparently.
If you are blocking my account, you must clearly state which specific rule I have violated after the account merge. Your vague and generic responses are not acceptable. I have the right to a transparent explanation and fair treatment.
Sincerely,
Yuvraj Saha
We sincerely regret for the inconvenience caused.
The most common reason for blocking is a multi-account.
According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.
We sincerely regret for the inconvenience caused.
The most common reason for blocking is a multi-account.
According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.
Replied
অভিযোগ খসড়া দিচ্ছি, 1xbet ignoring emails – authorization error blocking withdrawal access
I have been trying to contact 1xBet's security department for several weeks regarding an "Authorization Error" on my account when attempting to withdraw my funds. Despite sending multiple emails to security-en@1xbet-team.com from my registered email ([protected]@gmail.com), I have not received any reply.
Whenever I contact their live chat support, I am told to email the security department. However, the security department continues to ignore my messages. This lack of response has completely blocked my ability to withdraw my funds.
I have already submitted all required documents for account verification. I suspect that my email might have been blocked, and I am being ignored without explanation. This situation is unacceptable and frustrating.
I request immediate action and a resolution to this issue. If I do not receive a response soon, I will consider escalating this matter to a higher authority or regulatory body.
- Username/ID: [protected]
- Registered Email: [protected]@gmail.com
sir if they no reply any mail then what can i do?
When providing our services, we strictly adhere to all the rules of the website that players agree to upon registration, as well as the rules and laws established by regulatory bodies. The verification procedure for large transfers is carried out to ensure the security of these transfers and to prevent violations of rules, such as the use of others' personal data and bank accounts. We understand that this process may not be very pleasant and may take time, but it is mandatory. We hope for your understanding and cooperation to ensure a quick completion of the process and successful withdrawal of your winnings.
Please write to tech. support and provide the necessary documents.
Have a good day!
Replied
My 20000 not credited to gaming account I deposited one month ago daily same answer wait wait
My 20000 not credited to gaming Account I deposited one month ago daily same answer wait wait I sent bank statement too still they are not credited my deposit money stay from this site as soon as possible they are much scammers working there
My query number : 3108511
Recommendation: Don't trust this 1xbet please
The complaint has been investigated and resolved to the customer's satisfaction.
Normally, funds are transferred within an hour, but sometimes, due to the workload of the payment system or bank, it can take longer. However, a month is an unusually long time. There may have been an error with the payment system.
Since we don't have your identification details, we suggest you contact support through your personal account on the 1xbet website or via the app if you haven't done so already. Please provide all relevant payment information so we can address your issue promptly.
Thank you for your patience, and we're here to assist you. We appreciate your loyalty.
Best regards,
The 1xbet Team
Replied
My withdrawal amount of 50k ic is not credited to my bank since 22 march
Since 22 march my withdrawal amount is not credited to my bank account to leave the issues they blocked my account on 29 march
Customer support frustrates us ..saying in process sometimes says unblock account first and blah blah
Gaming id [protected]
My withdrawal amount is not credited
The complaint has been investigated and resolved to the customer's satisfaction.
In order to be able to withdraw funds, you must go through the verification process, which is a standard requirement for all players of our company. Verification serves to ensure the security of your account and conduct additional checks in case of suspicious transactions. We are extremely interested in protecting your account and your interests.
In order for us to process your request faster and more efficiently, please write to the support service on our official website or in the 1xBet application. In your message, indicate your unique identifier (ID) and provide all the data confirming your ownership of the account.
To successfully pass verification, please follow the instructions from the security service and send the requested documents. Please pay attention to the correctness of the uploaded information and the file format. Only scans and photographs of original documents without processing in photo editors are accepted. Photos must be of good quality: taken on a neutral background, without glare, flashes and foreign objects in the frame, without fingerprints, with clearly legible text.
If you have any questions or need help, please contact our support team.
Have a nice day!
Best regards,
1xbet Team
Replied
Scam with me
After submitting the documents to my account, they suspended my account due to a misunderstanding and I had 39k taka in my account and they closed my account without referring that money but I have never used multiple accounts I was ready to provide whatever documents they asked me and I am still ready but I don't know why they closed my account.
Recommendation: Fake And Scam Betting site
The complaint has been investigated and resolved to the customer's satisfaction.
We sincerely regret for the inconvenience caused.
According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.
Replied
1xbet scammed me in 8600$
My account freezed First ask my identification document I sent it Then ask me about screenshots for my transaction cryptocurrency I sent all screenshots from my all transactions from my binance wallet appears my name and my id and my e wallet number But haven’t any reply When i call hotline they tell me it not my wallet And security team not reply from 5 day’s
Recommendation: Not recommend
They want identification document and i sent it
Then ask me about transaction from cryptocurrency binance and i sent it
Then haven't any reply
My id : [protected]
They want identification document
Then transaction from cryptocurrency binance
Then haven't any reply from security team
I scamed from 1xbet
The complaint has been investigated and resolved to the customer's satisfaction.
We sincerely regret for the inconvenience caused.
I don’t know the reason for the blocking yet, to do this, please indicate your game account number. But the most common reason for blocking is a multi-account.
According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.
We sincerely regret for the inconvenience caused.
I don’t know the reason for the blocking yet, to do this, please indicate your game account number. But the most common reason for blocking is a multi-account.
According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.
Replied
Verification problem
Sir, I opened a new account and made many deposits. I won some money by betting, but when I tried to withdraw, it showed a security problem, documents need to be verified.
I emailed the security department and they asked me to download the online copy of my national identity card from the official site. But I failed to download it from that site. Because the online copy cannot be downloaded multiple times from that site. Then I gave them the online copy from the government office. They did not accept it.
Now they do not reply to any of my emails.
I can provide other documents to verify my identity, matching the information given in the account.
I request you to solve my problem.
User id:-[protected]
email:[protected]@gmail.com
Recommendation: The security team service not good
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your interest in our platform and for choosing to try 1xbet. We sincerely regret that your experience began with difficulties and apologize for any inconvenience caused.
The verification process is necessary to ensure the security of our customers and compliance with regulatory requirements. We understand that waiting can be inconvenient, especially when you want to start using all the features of our platform.
We would like to assure you that your documents are being reviewed and our team is making every effort to process your requests promptly. Typically the verification process takes no more than 48 hours, but in some cases additional time may be required.
Please contact us again and provide your unique identification number (ID) so that we can expedite the verification process and provide you with an update on the status of your account. You can do this through the support chat on our website or mobile application.
We appreciate your patience and are confident that you will soon be able to fully enjoy all the benefits and features that 1xbet offers. Once again we apologize for the delay and thank you for your understanding.
Sincerely,
1xbet support team
Replied
Without reason block my account please open my account
Dear Team
It has been almost 2 years since you have not fixed my account, I am mailing from my register email but you are not listening to me. I am mailing from the register email where I am requesting my account access back, why are you not helping me! So what is the relationship between the register email and the account for your System ? Email is my personal thing which is associated with my 1x account, why are you turning me away when I am emailing you from my registerd email whic is linked with my account. Please open my account.
i am giving as much information i have now
My id [protected]
My sequrity question :
Father first name: Johir
Opened account :7 December 2022,
One of withdraw information i am providing to you
Date :21 December 2022
Amount :20000
Trx id:[protected]
My email: [protected]@gmail.com
I have allready forgot and lost all information of my account.its already 2 years gone. Only i have a withdrawal request screenshot of my account.i have attached the screenshot please check.
Please open my id please.this is my account please try to understand
They never give any response here from no support
The complaint has been investigated and resolved to the customer's satisfaction.
The most common reason for blocking is a multi-account. According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference." We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely, Team 1xBet.
1xbet scammer not solve any problem to withdraw
Contact 1XBet support once more, clearly mentioning that you are emailing from your registered email and including all the required urgent account information (ID and a security question, as well as withdrawal information). Tell them that you are asking for their help in getting back to communication with this account. Continue to follow up, stressing that two years have passed since the resolution was promised.
Replied
Money not credited
Would say 1xbet should shame of their payment system and worst customer support team. I paid rupees1000 and 501 did not credited into my bet account, it's been 8 days. I called almost 100 times to their customer care number hey say our payment department is working hardly and wait for sometime. They never say when money will be credited also, very disappointed experience with their worst and pathetic payment system.
My 1xbet account id is [protected] payment made through their upi multipay system on october 1st and 6th october rupees 1000 and 501 respectively and raised a ticket with number. It has all the details with screenshot and utr payments.
I had to drop a complaint on consumer court also. My sincere suggestion to 1xbet website management that if your team is incapable of providing the services quit the website in india and don't loot us. Guys don't waste your hard earned money on these pathetic and incapable semi
Finished operating websites.
Note: I am pasting the same feedback and review for 1xbet on all review platforms untill they resolve the issue.
Recommendation: don't invest hard earned money into these scammers pockets
The complaint has been investigated and resolved to the customer's satisfaction.
To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.
Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.
Thank you for choosing to stay with us.
Warm regards,
The 1xbet Team
Replied
Money not credited
I m from india...
It's already 3 days ... deposited money on 1xbet but amount never credited..they just fooling us via bot message..I COMPLAINT already to customer care many times via chat support via email...but nothing happened...I already loose the hope...first i send the screenshot shot with UTR number..then they ask me bank statement..I provided all proof but nothing happened...my phone number [protected]...
1xbet is totally scammer..now it's 7th day ..but money never credited ...even I complain in every way...to customer support..chat email..but nothing happened..I deposited first 1000 then it's not credited..then again deposited 500 that also not credited..what a scam...even i complaint more than 50 times ...they gave so many excuse only..they ask me proof then provide proof...but nothing happened..I m so scared with this 1xbet app...other betting platform at least responsible but 1xbet is proved they scam.people money...here my screenshot..I advice people don't bet through 1xbet ...last time here also 1xbet respond my message nothing happened my 1xbet id is [protected]..guys here the proof how they sacm my money.attacging screenshot...6days is enough time to resolved issue but nothing happened ..
1xbet is scammer..I already attach the proof..their message same like 6 days u can watch in screenshot that I upload ... deposited 1000 on 1st October..no money credited..then I deposited on 6th October no money credited..they totally scam people ..I attached the proof ...guys u can see the screenshot shot no help from them..they just keep.saying same as in my screenshot.. nothing help it's all tactics of scamming
Guys I m gonna review after every two hour...I will upload every screenshot that their customers support reply..then u will know how 1xbet scam..be ready...must watch the screenshot then u realise how 1xbet ..scam n send message like a bot in customer support..I m uploading screenshot...in every two hour I will upload screenshot how they help then people u know how 1xbet scam...I deposited two times money ..money not credited...I want people show it live every two hour..how theyscam people n how the fool people..it's live now
Soon I gonna file complaint against Indian cybercrime website about 1xbet..
They illegally in India..looting money n scamming money.. people use to deposit money to play game n bet .but they not even credit money it's one week ..I didn't got money ..even today I deposited money it also not credited
Guys .must watch then u know how 1xbet scam...u gonna laugh..I m attaching the all screenshots of their customers support... definitely it's a scam..here we go...now they saying their are not their agent...so I paid to stranger.. hahaha 🤣...
Guys I show u live..their customers support said they are not their agent..then wtahs their UPI id doing in 1xbet...now the start giving excuse ..n scamming..I m attaching the proof...if their reply n I m showing my proof..then definitely u people know how 1xbet is scamming..just look on my screenshot
Not here only..I propagate with all proof the way scam people..now eat ur word that u trying to fool me with words...1xbet is pathetic
I gonna thrash u 1xbet everywhere u scammer..1xbet is scam..it's obvious if they really try to resolve my issue..I provided all the proof but nothing happened..just they use to bot message..if any one really want to solve the issue it can easily it's 4 days no money credited only reason behind it they use to scam common people hard work money.. pathetic 1xbet
Don't worry I will review about 1xbet in every platform..I already reported the I'd I deposited money...scammer 1xbet
Hahaha 🤣🤣..omg guys never trust 1xbet..I m attaching a funny screenshot..the way here give me reply same like in my email like a bot..they just tried to best to scam customer money..read carefully their reply n see my screenshot.. exactly same message..it's look like bot .I m not hoping anymore my money 1xbet.. consider it that I gift u my money..thank God I didn't deposited bi amount...it's a lesson for me...u proved that 1xbet is scam..what kind of ur financial team..even i provided all the proof nothing happened..r u kidding 😂😂😂...many betting app is better than u at least they not scam customer money...1xbet is fraud n scam..my intention only to make aware customer d..never try to deposit big amount..they hardly credit u...guys judge on my screenshot...they all messages like bot they way here reply...same way they reply in customer support...1xbet is scam..I know they not give me my money...it's a lesson for me...
It's already three days deposited money 1k not credited..it's so frustrating...I already complain more than 50 tunes..via chat support and email...I already send them screenshot shot of my payment..then they ask me bank statement..I provided bank statement..n all proof..but they keep saying me from three days that they send the issue to payment department...they keep repeating from 3 days but nothing happened...it's look like scam...very worst experience
I loose the hope..better i forget the money..I m writing this review bcoz people must aware about 1xbet...prefer other gaming platform rather than 1xbet...my no. +[protected]
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
Thank you very much for bringing this situation to our attention. Our support specialists are already working on resolving your issue. We are very sorry for the long wait, and we will do everything possible to expedite the process. Since the transaction is processed on the payment system side, we need confirmation from the payment system representatives to locate the funds and resolve the issue, which may take some time. We greatly appreciate your understanding and assure you that as soon as the information is verified by the payment system and we receive a response, our support team will inform you promptly via email.
Best regards,
The 1xBet team
Don't worry,, and forget about the money .. after this they will ask you viedio of login details of your bank account and transaction history after that they will say they need that in MP4 format and again you will be in abyss... I am also fighting for my 13000...
Replied
1xbet is a scam
1xbet is one of the worst sites there is, I lost my authentication code, it's been 2 months since I managed to reset my account, they keep asking me for documents that they never take the time to check and they come back to ask for the same documents again and again and this has been going on for two months, I have all the messages saved, if you win a certain amount you will suffer martyrdom to be able to withdraw and via email they will ask you for the same documents over and over again... Scam.
Recommendation: Dont try this
The complaint has been investigated and resolved to the customer's satisfaction.
We sincerely apologize for the inconvenience caused. We strive to ensure that all processes are carried out quickly and easily, but unfortunately, security rules sometimes require more detailed checks, such as when disabling two-factor authentication. In order for us to provide this service, we need clear confirmation that you are the account owner, so we do not mistakenly grant access to third parties.
Please strictly follow all the instructions sent via email and provide all the necessary identity documents and verifications. The more accurately you’ve filled out your details earlier in account, the fewer documents will be required. However, if we have limited information, additional steps may be needed to verify the account holder’s identity. We appreciate your understanding and cooperation.
Best regards,
The 1xBet Team
1xBet sounds like it's giving you the runaround big time. Losing an authentication code shouldn't turn into a two-month ordeal of repetitive document requests. And when it comes to withdrawing your winnings, it seems like they’ve mastered the art of making things as painful as possible. Keeping all those messages saved was a smart move — it’s clear this platform is more about stalling than serving its users.
Very true...
Replied
Scammers... I paid 50k and did not credit into my account. Poor payment management system.
I would say 1xbet should shame of their payment system and worst customer support team. I paid 50k and did not credited into my bet account, it's been 3 days. I called almost 30 times to their customer care number [protected] they say our payment department is working hardly and wait for sometime. They never say when money will be credited also, very disappointed experience with their worst and pathetic payment system.
My 1x account id is [protected] payment made through their upi multipay system on aug 10th and raised a ticket with number #[protected]. It has all the details with screenshot and UTR payments.
I had to drop a complaint on consumer court also. My sincere suggestion to 1xbet website management that if your team is incapable of providing the services quit the website in India and don't loot us. Guys don't waste your hard earned money on these pathetic and incapable semi finished operating websites.
Note: I am pasting the same feedback and review for 1xbet on all review platforms untill they resolve the issue.
Recommendation: Don't invest hard earned money into these scammers pockets
My 1x account id is [protected] payment made through their upi multipay system on aug 10th and raised a ticket with number #[protected]. It has all the details with screenshot and UTR payments.
The complaint has been investigated and resolved to the customer's satisfaction.
To assist you more effectively, we kindly recommend that you reach out to our support team through your account on the 1xbet website or via our mobile app, if you have not already done so. When contacting support, please ensure that you provide all the necessary details of your payment. This will enable us to investigate and resolve the matter with greater speed and efficiency.
Your patience and loyalty are highly valued, and we are fully committed to assisting you. We are here to ensure that your experience with 1xbet remains smooth and satisfactory. Thank you for placing your trust in us and continuing to stay with us.
With our best regards,
The 1xbet Team
Replied
1xbet does fraudulent practices with me
I lost access my account and cannot reset the password because I didn't fill out or link anything in the form, but I did make a deposit. Here I attached detailed screenshot of the deposit and I request you to find the account and link an email address to it so that I can reset the password and log in.
Here is my other information regarding the account...
1) My account number is: [protected]
2) My last deposit amount was: 149000/ bdt taka.
3) Last deposit time was: 11:36 am (Bangladesh local time) in the date of 03-05-2022.
4) The Agent Withdraw address is: (Chattagram Chattogram kumira Sitakundu pos)
Recommendation: They are not helpful to his clients
I already send an email to complaints@1xpartner.com. but till now I didn’t get necessary help. Please check my provided data, find my account and add my email so that I can Use my account.
We look forward to hearing from you and are prepared to promptly address your case and offer assistance. Have a great day!
Best regards,
Alex | 1XBET Team
Replied
Withdrawal not credited in my bank account more than 2 months
Dear Players,
Alert‼️
1xbet is a fraud company in India, I have been told by one of the Gaming host.
There are many similar cases like mine where their agent has scammed money.
I am one of the victim of 1xbet fraud.
It has been more than 2months they haven’t credited my withdrawal money.
In between I have called so many times to their customer support and I have shared all the documents through email what ever they have asked me to share but I never got any response back from their email support team neither from the complaints team.
My feedback- 1xbet customer support team is the worst, they don’t have manners to talk to their customers and every time they make excuses to end call fast and top of that lie after lie.
1xbet strategy-when you are winning small amounts they are fine but the moment when you started winning big amounts they will scam you.
NP: There are many other gaming platforms who has very good support team and very transparent unlike 1xbet.
Thanks 1xbet
Recommendation: Please avoid playing 1xbet
This is total fake. I have emailed to complaints@1xpartner.com no use, now it is going to be 3months since I made the withdrawal. I have shared all documents whatever they have asked my bank statements and emails of banks where they have cleared denied any transactions done on 13th of April. Now they are ignoring my emails always says my issue is forwarded to their internal team for investigation this going for a month now.
We kindly ask you to verify that your withdrawal request has been submitted through your player account on our website. Your cooperation in this matter is highly appreciated.
If more than 10 days have passed please write to us by email: complaints@1xpartner.com
We will try to review and resolve your situation.
Thank you for your patience and ongoing support. Rest assured, we are dedicated to resolving this matter promptly.
Warm regards,
1xBet Team
"We have already raised your issue to our concerned team, and they are working on it. Unfortunately, we cannot specify the time frame for this issue. Our specialists are doing their best to resolve it. Please be patient during this time."
This is the copy paste reply which 1xbet gives after they scam and stall. Absolute scammers.
Replied
30days gone deposit amount still not credited on my 1xbet account.
I am extremely disappointed with 1xbet company. It has been 30 days since I made a deposit and I still have not received my money back. I have contacted customer care numerous times and all they do is give me fake promises and do not follow through with their commitments. This level of incompetence and lack of professionalism is completely unacceptable. I would strongly advise against using this company for any transactions as they cannot be trusted to fulfill their obligations.
Recommendation: Never Use 1xBet. 1xBet is the Scammer Company. You will never receive the money back if your deposit or withdrawal amount is declined for any reason.
I am writing to bring to your attention that I deposited money into 1xbet account my accounts 31 days go, but the amount has not been credited to my account yet. The transaction was processed successfully from my end, and I have checked my bank statement to confirm that the funds have been debited from my account.
For the last 31 days, customer service has been stating things like "checking the payment department." It has been more than 31 days, and you are still checking a single transaction?
During the last 31 days, I have called customer service, and all I have received is a promise that my money will be credited to my account by the evening. When I call again in the evening, your customer care tells me that my money will be credited to my account within the next 24 hours.
Please look into this issue as soon as possible and provide me with an update on the status of my deposit. I would greatly appreciate your prompt attention to this matter and thank you in advance for your assistance.
Please write to complaints@1xpartner.com with details of your situation and also include your player identification details on the platform. We will try to resolve everything as quickly as possible.
Sincerely,
1xbet team
Replied
22days gone withdrawal amount still not credited on my bank account
Hello 1xbet,
Myself Karma, I have been scammed by 1xbet agent. I made a withdrawal amount of 1lakh rupees on 13th April 2024, as per 1xbet message withdrawal is successful completed on same day but it is still not credited in my bank account 22days gone. Looks like this is there common trick to scam people.
My experience with 1xbet customer support👇
Till today I have called 20/30 times and still continuously calling 1xbet customer support team and also sent 7 emails with the latest bank statements for their reference but no response from them at all.
Whenever, I talk to 1xbet customer support team firstly they are very rude on the call, mainly boys.
There will be no positive response always gives fake assurances like money will be refunded back in my 1xbet account or will be credited back in my bank account within 24hours.
Most of the time they tell me that my request is forwarded for investigation team call after 2hrs and when I call them after 2hrs they will asked y me to send the latest bank statements or to wait another 24hrs, this is a repeated process.
And If you ask more questions they will just disconnect the call.
1xbet info-india email Team👇
Till now I have sent 7/8 emails but there is not a single reply from them what I got is below auto generated ticket number-
Ticket number-#59434174 #59604719 #59789900#60258937#60602712
13.04.2024 09:00
Request №2307630379 to withdraw funds in the amount of 50000.00 INR
13.04.2024 08:57
Request №2307625569 to withdraw funds in the amount of 50000.00 INR
Please help me to recover my money, I need this money badly
Recommendation: Please be careful with 1xbet
Dear 1xbet Team,
Greetings,
Can you please give some updates as this is already been a 1months, my withdrawal amount is still not credited in my bank account.
In between I have shared all my required details latest bank statements and emails from both the banks to your support team.
I have been calling your Support team every day. Looks like they are not in position to help me or they don’t want too. They make lots of excuses, give false assurances and asked so many things to avoid this case. Every time I have to repeat my case on the call and have to share the bank statements after that nothing comes out.
Please let me know if this is scammed by your agent, I am mentally and physically exhausted. Please help
New tickets number- #[protected] #[protected]
Warm regards
Karma
Dear 1xbet Team,
Thank you for your reply.
Well, my complaint is about withdrawal not credited in my bank account already 26days gone.
On 13th April 2024 I have made 2 withdrawal request of amount INR 50,000 thousand each in HDFC bank and ICICI bank which is still not credited in my bank account. According to your app I got a message on same day 13th April 2024 where request is successfully completed.
I have been calling your 1xbet customer support daily till now I have made more than 20/30 calls and I have already sent 8 emails with bank statements but no use they always give fake assurance.
And I never got any reply nor an updates from your support team.
Please help me to get my withdrawal money.
Latest ticket Number FYA #[protected]
Thank you
Dear Sir/ Madam
It has been now 25days since I made a withdrawal request still it is not credited in my bank account.
Whenever I called 1xbet customer support they always give fake assurance and no reply from email support as well.
Now, I feel like I have been scammed by 1xbet agents.
I don’t know what to do, please help me.
My gaming id- [protected]
Thank you
If you haven't already, we kindly request you to submit your request through your player account on the 1xBet platform website. Your cooperation is greatly appreciated.
Thank you for your patience and understanding. We value your continued support and are committed to assisting you further.
Warm regards,
1xBet Team
Replied
Deposit issue
Dear team day before yesterday I deposited 15000 rs from my Paytm . Money debited from my account but not showing in my gaming account , it's been 48 hours still money not credited in my gaming id .it's really disappointing that I am your regular customer still I am facing this issue. Sharing screen shot of payment as well.. please check and resolve it as soon as possible. Its been almost 42 hours no resolution is given to me. No customer support given till now
Name - Rishabh Pundhir
Gaming id -[protected]
Recommendation: This happens to me for the first time playing from last 2 years
The complaint has been investigated and resolved to the customer's satisfaction.
We deeply apologize for the inconvenience caused by the delay. Please be informed that the maximum processing time for deposits is within 7 business days, excluding weekends. The processing duration may vary based on the deposit method utilized.
Furthermore, we kindly urge you to log your request through your player account on the 1xBet platform website if you haven't already done so.
Your patience is highly appreciated, and rest assured, we are available to assist you. We value your continued patronage and hope to see you stay with us.
Best regards,
1xBet Team
Replied
Мой депозит не был возвращен в течение второго года
Hello. My verification began in April 2022, and I received all the documents:
- a photo from my ID card;
- confirmation of payments (cards and statements on them);
- selfies with documents on the background of correspondence and selfies with a code;
- utility bill.
After that, they asked me for a video conference, I turned to the CEG, they told me you would pass verification, we would refund your money. I passed the video conference! But they still don't want to return the money to me and are withholding it! They started requesting all the same documents again, which they had already checked and said that everything was fine! The case is currently being handled by the CEG. They just ignore me in the mail now and don't reply to my messages! This is the second year! How can I not get my personal money back? Return my funds! I don't need your website, I'm not going to play on it! My account [protected]@mail.ru ! I DO NOT RECOMMEND PLAYING ON THIS SITE! LIARS AND THIEVES!
Claimed loss: 6917$
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Have you even read what I have written and what do you answer? CLOWNS! You only know how to answer according to a template without understanding or understanding
We regret that you have a negative impression of our company. When providing our services, we strictly adhere to all the rules of the website that players agree to upon registration, as well as the rules and laws established by regulatory bodies. The verification procedure for large transfers is carried out to ensure the security of these transfers and to prevent violations of rules, such as the use of others' personal data and bank accounts. We understand that this process may not be very pleasant and may take time, but it is mandatory. We hope for your understanding and cooperation to ensure a quick completion of the process and successful withdrawal of your winnings.
Best regards,
1xBet Team
1xBet Complaints 1314
Replied
Deposit not received
I made a deposit of 10000 on 2 of January but i didn't receive my deposit so i contacted the customer support, so they told me to wait for 24 hours i waited even then i didn't receive my deposit so i contacted them again and they just kept extending the date then for 3 to 4 months they asked me to bring every small detail from bank about the transaction so i bought every possible details. And even after this long i haven't received my deposit please help me if anyone can the only last option after this is a legal action.
Claimed loss: 10000
Desired outcome: 10000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
Please help me with my issue now you too are behaving oddly. Don't act like fraudsters. I felt at first the employee in your website were fraudsters stealing my hard earned money but now it feels like it is you and your website who are frauding people of their money. There is absolutely 0 credibility from you. And i would also recommend others not to ever use this fraud website 1xbet.
It is my humble request from everyone not to use this website otherwise they would steal your money and they take no credibility for it.
This website is absolutely no to everyone ❌👎
I have already sent it that's why iam here because your support team are scamming me at this point just look into the matter yourself I have had enough chats with your customer support. They haven't given me my deposit or neither returned my money so please just give me my deposit or return my money
Name Sujal Kalta
Gaming ID [protected]
Normally, funds are transferred within an hour, but sometimes, due to the workload of the payment system or bank, it can take longer. However, a month is an unusually long time. There may have been an error with the payment system.
Since we don't have your identification details, we suggest you contact support through your personal account on the 1xbet website or via the app if you haven't done so already. Please provide all relevant payment information so we can address your issue promptly.
Thank you for your patience, and we're here to assist you. We appreciate your loyalty.
Best regards,
The 1xbet Team
Replied
Withdrawal
Hey there
I am playing 1xbet from last 5 years
And this is the third time it happened with me
I made 2 withdrawal of 49000 each on 30.03.2025 and 31.03.2025
I received one on 31.03.2025 utr ending with 9588
You can check the same in my statement but I didn't receive one
Withdrawal placed on 30.03.2025 withdraw number is [protected] time 8.48 pm (Indian time)
Withdrawal number of 31.03.2025 withdraw is [protected]
My Betting I'd is [protected]
My bank is denying the written letter but they gave me stamped statement
Here is my latest statement+ my stamped statement please do something it's been 48 days please
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We sincerely apologize for the delay in processing your withdrawal. Typically, this process takes no more than an hour, but in rare instances, due to the heavy load on the payment system or the bank, it may take several days. If there are technical issues on the payment system's side, the delay could be even longer. However, a month is an unusually long time. There may have been an error with the payment system.
To expedite the resolution of your issue, we recommend contacting our support team through your personal account on the 1xBet website or via our mobile app. Please provide all the necessary details regarding your withdrawal request so that we can resolve your issue as quickly as possible.
We appreciate your patience and are ready to provide all the assistance you need. Thank you for choosing us.
Sincerely,
The 1xBet Team
Replied
Agent
I want information about this site. If it's a scam, please report it.
https://1xbetmanagement.io/ https://xbetagents.com/ I want to become a certified e-wallet agent.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Do not use third-party unverified sites, as there is a chance to run into scammers. Thank you!
Is 1xBet Legit?
1xBet earns a trustworthiness rating of 47%
Double-checking is the best solution in this case.
1xBet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
However ComplaintsBoard has detected that:
- 1xBet has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
- A long registered date for 1xbet.com can be seen as a positive aspect for 1xBet as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
- The age of 1xBet's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
- 1xbet.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
- 1xbet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
- We looked up 1xBet and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
- Adult content may be available on 1xbet.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.
Replied
Withdrawal issue due to AstroPay deposit method
My 1Xbet user id is SMRUTI86
I am writing to formally raise a complaint regarding an issue I am facing with withdrawing funds from my 1Xbet account. I had deposited money into my account using AstroPay; however, I am now unable to withdraw the funds because 1Xbet platform requires withdrawals to be made via the same method used for deposit.
Unfortunately, 1xbet does not support the withdrawal facility of astropay, which has left me unable to access my own money. This situation is causing me significant inconvenience and financial stress.
I kindly request your immediate assistance in resolving this matter. I believe it is the responsibility of the platform to ensure that users have a fair and accessible way to withdraw their funds.
I have attached the screenshot of all possible method of withdrawal money but astropay option is not available.
I look forward to a prompt resolution.
Best regards,
SMRUTI RANJAN JOSHI
1xbet id: [protected]
smrutiranjan. [protected]@gmail.com
[protected]
Claimed loss: Rs 13200
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
1Xbet give the other option to withdrawal the money.
We understand the importance of providing as many withdrawal options as possible. We would like to point out that for security reasons, the withdrawal method must match the deposit method. This helps prevent fraudulent activity and ensures that funds are not transferred to unauthorized parties.
If you wish to change your withdrawal method, please contact our technical support. They will guide you through the process, which may include verification steps to ensure the security of your account. Once verified, you will be able to request a change in withdrawal method.
If you have any further questions or require assistance, do not hesitate to contact us. We are always here to help.
Best regards,
Alex, 1xBet Team
That's nice
Replied
Rejected withdrawal 4 times back to back
I have made request for
4k on 9th April they rejected
6k on 10 april they rejected
8k on 10 april they rejected
9k on 11 april they rejected
10k on 12 april is in processing and today they will also rejected.
Reason giving limited exceeded or denied by operator.
I don't know why they are doing this. Actually they harassing me. Kindly resolve my issue and make succes my withdrawal so I can make some payment. Thank you.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
My issue has not been resolved. 6 times withdrawal rejected within 10 days.
I lost my money to play games. Because you rejected my withdrawal. Totally fake and fraud app. Don't invest your money in 1xbet. They will give you only stress.
MY ISSUE NOT RESOLVED.
Again rejected withdrawal 😭
This complaint has been resolved automatically due to user's inactivity.
I want to note that to be able to withdraw, you need to meet all the conditions:
1. So that the entire amount is played back with a coefficient of 1.1%
2. Withdrawal to the same details, which was the plant of the largest amount of money.
3. Verification must be successfully passed
4. There should be no multi-account (in this case, the account is blocked).
Perhaps in your case one of the points was violated. Please analyze your situation and by correcting it you will be able to withdraw funds.
Have a nice day!
Best regards,
1xbet
Replied
Withdrawal
I recieved one I am accepting that and utr for that transaction is [protected]
I made 2 withdrawal of 49000 one on 30th March and second on 31st March I just received one and both were shown successfully by opretor I received 31st one didn't receive 30th date withdrawal
Recived one's utr number is [protected]
My Betting I'd is [protected]
My email ticket I'd number is [protected] I sent all the proofs there
My withdrawal number is [protected]
Here is my detailed statement and screenshot of withdrawal number also the call recording of me and my bank and also written letter from bank and tested statement from bank
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We sincerely regret the delay in withdrawal of funds. Usually the process takes no more than an hour, but depending on the workload of the payment system or bank, it can take up to 7 working days.
We recommend contacting support through your personal account on the 1xbet platform website or through the application, if you have not already done so. Please provide all details about your withdrawal request so that we can expedite the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
Replied
Let me log in and add my email address
I use 1xbet since 2020.
I created one account by using One click registration option. I didn’t fill up my personal profile even No phone number and email was added in my account. Then I made deposit of 149000 bdt taka from our local agent. That agent was also a fraud as he notice to 1xbet security department as that transaction wasn’t made by him. For this, 1xbet company freeze my account and money. I mailed [protected]@1xbet-team.com. Security Department asked for my documents and selfie with my documents. I submitted everything they asked for.
Here is the email ticket id Re: I didn’t add my phone number or email address so that I can't use forget password option [#[protected]]
How 1xbet identify me that I am fraud, they just listened their liar agent only. I am their customer. 1xbet need to value their customers.
My account information is given below.
My account id number is [protected]
Last deposit amount was: 149000/
Last deposit time is: 03-05-2022 at 11:35 am (Bangladeshi time)
Now I can't log in by using my account id number and password.
I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka before that deposit. Please solve my problem and set my personal information in my account.
Claimed loss: 151000 total
Desired outcome: Unblock my account and add my email address.
Claimed loss: 151000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
1) Either you have several game accounts and you have replenished on another account.
2) Or you contacted scammers who personally provided details of your transaction, which they could use and credit money to their account. Unfortunately, in this case, we will not be able to help you, since the payment system credits strictly according to a correctly completed application on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts are directly from technical support website are listed only on the website in the contacts section).
3) or you are trying to pass off someone else’s deposit as your own.
If you have several accounts, we recommend that you contact support email to merge them, and in the future such cases will not arise again. In the other two cases, unfortunately, we will not be able to help in any way, since on our part everything has been checked and carried out according to the rules.
Replied
1xbet fraudulent
Helo Everyone, I use 1xbet since 2020.
I created one account by using One click registration option. I didn’t fill up my personal profile even No phone number and email was added in my account. Then I made deposit of 149000 bdt taka from our local agent. That agent was also a fraud as he notice to 1xbet security department as that transaction wasn’t made by him. For this, 1xbet company freeze my account and money. I mailed [protected]@1xbet-team.com. Security Department asked for my documents and selfie with my documents. I submitted everything they asked for.
Here is the email ticket id Re: I didn’t add my phone number or email address so that i can't use forget password option [#[protected]]
How 1xbet identify me that I am fraud, they just listened their liar agent only. I am their customer. 1xbet need to value their customers.
My account information is given below.
My account id number is [protected]
Last deposit amount was: 149000/
Last deposit time is: 03-05-2022 at 11:35 am (Bangladeshi time)
Now i can't log in by using my account id number and password.
I made that deposit at 03-05-2022 at 11:35 am local time of my region. Also I made 2000 bdt taka before that deposit.Please solve my problem and set my personal information in my account.
Claimed loss: 151000 total
Desired outcome: Unblock my account and add my email address.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
But in any case, write to technical support on the site or application and let our security service sort out your issue.
Best regards, 1xbet
Replied
Self-exclude & and they block my comssion from aff program
I try to self-exclude myself from 1xbet website now my afflited Program and registerd user in my account and they refused to pay my fee
my account Number:[protected]
no hope to receive my money but I wanna show people how this website behavior
How this possibile Man howwwwwwwww?!
Desired outcome: 3k USD
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
To unblock your account, please send a medical document confirming the absence of addiction along with your ID to our official email block@1xbet-team.com.
Replied
Wring bet result
I bet on Betboom vs. Falcons 2nd map on Dreamleague s25 with yes on ultrakill. Despite having ultrakill from GPK's hero Ember spirit, even a rampage, the result was still a lost. [protected] this was my bet slip. This bet happened on the 2nd round of groupstage. Happened in February 26,2025 at 2nd match. Please help me solve this problem as I think the result was faulty.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
not helpful
This complaint has been resolved automatically due to user's inactivity.
In accordance with fair settlement rules, in the event that there was an obvious error in our odds, such bet will be settled in accordance with the final result at the current odds corresponding to the given market (rule 2.19).
We hope for your understanding, since all settlement actions are strictly subject to the rules that players accept when registering on the site. In addition, to obtain detailed information about the status of any of the bets, you can always contact our support team. We are always ready to help you.
Sincerely,
1xBet team
Replied
Incorrect results, local support refused to pay
I bet 500.000 VND on under 16.5 Cameroon points third quarter but system said it’s 17 and settle my bet as lost. However the official website said it’s 16 and same goes to 1xbet’s info panel. The bet id is [protected]. My account id is [protected]
Here’s the official link to the game https://www.fiba.basketball/en/events/fiba-afrobasket-2025-qualifiers/games/118758-CMR-SEN
The local support said they have checked my link. However i haven’t received my money
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
In accordance with fair settlement rules, in the event that there was an obvious error in our odds, such bet will be settled in accordance with the final result at the current odds corresponding to the given market (rule 2.19).
We hope for your understanding, since all settlement actions are strictly subject to the rules that players accept when registering on the site. In addition, to obtain detailed information about the status of any of the bets, you can always contact our support team. We are always ready to help you.
Sincerely,
1xBet team
Replied
Account lost
Forward this mail to sequrit Bangladeshi team Support is nonsense they never check email properly what i am writing to them.please help
I have mailed several times but they response various types of reply.they are not solving my problem.
game id [protected]
I opend one click account and didnt add any email or phone number or id card.
I deposit my account from cash agent.
I have lost the password i am unbale to recover my account.
Here my information
game id [protected]
Registration date: [protected] at night
deposit amount by cash agent :15..
bdt
Agent adress
City:No...aon
Street:R.. tore
deposit amount by cash agent
Amount :50 bdt
Date:[protected]
Agent adress
City:G...a
Street:P...ia
deposit by cash agent
Amount :50 bdt
Date:[protected]
Agent adress
City:Go...a
Street:P..ia
please
Link my email
[protected]@gmail.com to my game id to recover my password
Claimed loss: 35000
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Please rest assured that we take your feedback seriously and strive to provide the best possible service to our customers.
If you could kindly provide us with more details about your specific situation to email or chat, we would be more than happy to investigate and assist you further. Our goal is to ensure that you have a positive experience with us.
We appreciate your patience and understanding, and we are here to help resolve any issues you may have encountered.
Best regards,
1xBet Team
Replied
Deposit not received
I deposite in my account with upi fast, but amount not credited, after 3 days I decided to deposite again that was also not received now my two deposits are stucked, then how can I trust to deposite again, I am calling support team 5 times in day, they are saying same everytime that our payment team working on your issue etc etc, I am feeling like begger who begging for own money,1xbet you listen carefully I am not asking for loan from you, I am asking for my money which I already deposited in your account, then why are you delaying this too much, this is you called support? When everyone waiting more then too long, I suggest you please shutdown your support team and payment department, save your money because issues are not going to solve, then what is benefit to give salary to support team, I am too much frustrated now, before 1xbet I was playing in stake I never face a issue like that, they solve problems in minutes or hours not in days, I am attaching all the details, if you are really want to big in india then solve peoples problems fast, make the problems first priority
My complaint ticket id is =[protected]
2nd ticket id for 2nd deposit=[protected]
My account username = rajwinder1993
My contact number attached wid id = [protected]
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
And one more thing,After being successful, after entering the UTR, there is an option to enter, but when I did this transaction, after entering the UTR, the option to enter was not shown, I tried after that, I came back to the home page without entering the UTR, you can clearly see in the screenshot that there is no option to enter
Date of transaction= 07/02/2025
Time= 05:29 pm
Amount = 1000
Utr number = [protected]
Kindly solve my issue ASAP ,, otherwise I decided to spread this to all on social platforms through my friend channel, he have 2M subscribers on YouTube ,I will show this fraud to all peoples
I already given all the details in email, also attaching here again
Reply please are you working on my issue or not?
I already done the all calls,all chats,all emails on your support team, I have all the proofs of my deposit, but your team is doing nothing
I am already verified player,I submitted all the details in my profile, and my issue is not about withdraw,my issue is about deposit my money is not recieved yet in my game account
I suggest to all, don't deposite big amount on 1xbet, if amount stucked ,they will never give you back, they will give you many reasons ,and will tell you errors from your side.
G torp thanx for you reply, I am also thinking this that how much more time 1xbet will take to solve my problem , but is it possible to complaint about these betting site in consumer court,because betting is not legall in india, but I'll wait few more days to for my money,I am afraid because I see comments on YouTube ,peoples are saying money is not credited in account from more then 1 month,let's see what will happen
This complaint has been resolved automatically due to user's inactivity.
The last screenshot you sent indicates that they are waiting for a receipt with all the necessary data from you. Most likely in your case the receipt does not contain full payment data. We kindly ask you to send us a payment order with such data as date, time, amount, details of the sender and recipient of the money. This is necessary so that the payment can be found and credited to the deposit. Thank you for your understanding and we are waiting for the necessary document to email. Thank you!
Sincerely,
1xBet Team
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your cooperation and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
When providing our services, we strictly adhere to all the rules of the website that players agree to upon registration, as well as the rules and laws established by regulatory bodies. The verification procedure for large transfers is carried out to ensure the security of these transfers and to prevent violations of rules, such as the use of others' personal data and bank accounts. We understand that this process may not be very pleasant and may take time, but it is mandatory. We hope for your understanding and cooperation to ensure a quick completion of the process and successful withdrawal of your winnings.
Please write to support on chat in mobile app or web site and provide the necessary documents.
Have a good day!
1XBet is taking forever to process your withdrawal request and is seemingly holding your money hostage. If your deposits have not been credited after several days and ineffective answers, then there is no intention of fixing it soon. They will love to trap more of your money. You should stop depositing immediately. Take your complaint to India’s Consumer Helpline (NCH), the RBI Ombudsman for digital transactions, local cybercrime authorities, and the list goes on. If possible, dispute the transaction with your payment provider or bank. Remember, these betting websites enjoy holding these payouts.
Bro you were right 1xbet keep this amount forever , now they are saying your deposite is not reflecting from your this account, I submit all the necessary details and proofs , but they are saying transaction is not reflecting,support team is saying there is no another way, check your another accounts may be you deposited from your another account,but no any transaction is showing in another account also
Replied
I deposit 2000 and 1000 indian rupees but not added in my 1xbet account.
I make payment of 2000 indian rupees on 25/01/2025 - 7pm and second deposit of 1000 rupees on 26/01/2025 -12pm but not added in my 1xbet gaming account.
I complaint via offical 1xbet gmail and phone call and via chat service to but thay are saying we a working on it it is a some tachnical problem and we sent your request to a financial department and all, but still problen not solved
Please tell me what should I do now...
Please provide me some help.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
thanks , i got my deposit...
To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.
Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.
Thank you for choosing to stay with us.
Warm regards,
The 1xbet Team
Replied
Withdrawal rejected due to identification documents
have deposited npr 880006.84 (usd 6494.76)through cryptocurrency exchange platform binance and i played online cashino called baccarat and i won certain amount while withdrawing the amount it says documents required email security team then i started mailing them i provided alll the documents about my 1x id and from where i deposited the amount that is binance account owner i submitted Everything and at last now they are asking for source of fund i submitted the business registered documents in my name and tax clearance documents I'm from nepal and i have submitted the documents but now they are not accepting it i played from my lifetime business saving now they not accepting that document. Please help me to get out of the situation
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
They are asking for a income source and u have sent the business pan and a tax clearance of my name but they are not accepting the documents what should i send more
The details to contact them you provided via email . I contacted them and they asked for no gambling addiction certificate i have paid them but now I'm not getting any response from them it's been more than 24 hours . They gave me contact details of telegram and there they asked for the certificate that no gambling addiction certificate and when contacting to the number given by your team on the email i they told it would take around 130 usd to make the certificate i paid them but I'm not getting any replies
This complaint has been resolved automatically due to user's inactivity.
When providing our services, we strictly adhere to all the rules of the website that players agree to upon registration, as well as the rules and laws established by regulatory bodies. The verification procedure for large transfers is carried out to ensure the security of these transfers and to prevent violations of rules, such as the use of others' personal data and bank accounts. We understand that this process may not be very pleasant and may take time, but it is mandatory. We hope for your understanding and cooperation to ensure a quick completion of the process and successful withdrawal of your winnings.
Please write to tech. support and provide the necessary documents.
Have a good day!
Replied
Deposit not reflecting more than 24hrs
Hi Team,
I am reaching out regarding an issue with my deposit. I deposited ₹10,000 into my gaming account (ID: [protected]) via
Bharani Enterprises UPI ID:
mbk.[protected]@mbk reference no
[protected]
. Unfortunately, the deposit has not yet reflected in my account.
I am quite frustrated as I have not received any response from customer service for over 24 hours. If this issue is not resolved promptly, I may need to consider switching to another platform that offers better support.
Kindly find the attached proof of payment proof.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
I have tried my best to follow up with there customer support still there is the same response and now has been 5days from the time payment has been deducted
I had deposited 10000rs and its not be been credited in my gaming account.References no [protected] to Bharani Enterprises
UPI ID: ombk.aafc776861jjdrmcp6w2@mbk.my ticket number is 934027.
I have already tried to contact your support team via email and chat but nobody can help me.there is no proper deadline
resolved
To expedite the resolution, we highly recommend reaching out to our support team through your account on the 1xbet website or mobile app, if you have not already done so. When contacting support, kindly provide all pertinent details regarding your payment. This information is crucial in allowing us to trace and address the issue more efficiently.
Your patience during this time is greatly appreciated. Rest assured, we are here to assist you every step of the way. We value your loyalty and are committed to ensuring you have a seamless experience with 1xbet.
Thank you for choosing to stay with us.
Warm regards,
The 1xbet Team
Replied
Deposit money not credited
I've made a deposit of 24000 on Dec 11, 2024, in account [protected], but same has not been credited. Customer service team keeps asking to wait without any update and keep closing my chats and calls. Very unprofessional behavior after taking my money.
Every time I ask for an update regarding my money customer service team mentions it has forwarded request to different team and wait for an update, but no update since more than 30 hours and no acknowledgment about the money they deducted. Request fast resolution in this issue.
Claimed loss: 24000
Desired outcome: Credit the money deposited to account or refund the money back to my personal account
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
No reply here no help received in website as well so far
This complaint has been resolved automatically due to user's inactivity.
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your cooperation and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
1XBet's actions are absolutely outrageous, keeping deposit funds on account without any explanation or resolution. Always take a note of the transaction details alongside payment evidence, and try to get in touch with their most authoritative support personnel. If they persist in dragging their feet, start by contacting your bank or switch to a payment service that is less likely to interfere in order to apply for a charge back or a dispute in order to get your money back. Don’t give them a chance to remain unaccountable for their actions—be on the move.
Replied
Deposit amount not received my gaming id
Sir maine ₹2500 diposit Kiya date 8/12/24 ko BANDITTE KICKSTART neo.[protected]@fino Bank ko maine phone pay ke dwara ₹2500 diposit Kiya lekin amount abhi tak mere gaming I'd me credit nahi hua hai please check kare aaj toh 24 hours se jyada ho gya hai pahle meri chat ke dwara diposit and withdrawal ka salution ho jata tha lekin ab toh saare care bale busy aa rahe hai . please check kare my amount
Claimed loss: ₹2500
Desired outcome: Please refund amount my gaming I'd
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We apologize for the delay in receiving your deposit. Usually the funds arrive within an hour, but in some cases, due to the workload of the payment system or bank, the process may take longer. But a month is a very long time. Perhaps there was some error on the side of the payment system.
We do not know your ID details, so we recommend contacting support through your personal account on the 1xbet website or in the application, if you have not already done so. Please provide all your payment details so that we can resolve your issue promptly.
We appreciate your patience and are ready to help you. Thank you for staying with us.
Sincerely,
1xbet team
You posted the person’s personal info photo. You said that info was hidden and confidential only to the reps of the company they were complaining about. Now another thing we have to worry about? That you post unauthorized private info of people complaining
Replied
Deposit problem
I usually Deposit my account using "Fast Nagad" service as because it is automatic and Instant.But today when I made my deposit using this method my balance was deducted from my account but I didnt got my deposit.
Here are my details:
Gaming ID: [protected]
Client number: [protected]
Fast Nagad Merchant Name: MS RAHAM TRADERS
Amount: 13900
Transaction ID: 73EXHS5Q
Date and time: 25/11/2024 at 10:24 PM
Proof of Payment
Desired outcome: Give deposit on my account ASAP.
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Thank you for your message and we sincerely regret the delay in receiving your deposit. Typically, the average time for a deposit to be credited is no more than an hour. However, depending on the workload of the payment system or bank, the transfer may take a little longer, up to several days.
We recommend contacting support through your account on the 1xbet platform website or application, if you have not already done so. This will help us resolve your issue faster. Please provide all your payment details there to speed up the process.
We appreciate your patience and are here to help. Thank you for staying with us.
Sincerely,
1xbet team
Replied
Blocked my account without any reason please open my account
[protected]
I have applied from the email address attached to my gaming account. And i am conforming i am the owner i didnt mailed you to block my account check properly please
I am the owner of this account
my phone number [protected] linked with my account from the beginning.
My email [protected]@gmail.com is linked with my account,so there is no reason to think this account is not mine..
⛔⛔🔴 you cant block anyone account by got mail from unregistered email adress.you blocked my account by fake email request, i had money on my account why i will mail you to block my account? try to understand me please open my account. ⛔⛔⛔🔴
Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
We sincerely regret for the inconvenience caused.
The most common reason for blocking is a multi-account.
According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.
Use the registered contact numbers to contact 1XBet and request the reactivation account. Mention exactly the message that was sent in order to block it was not sent by you and gives necessary proof of ownership. If a solution is not achieved, inform the higher support or go through the relevant authorities that are in your country.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet Contacts
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1xBet phone numbers+44 1273 256987+44 1273 256987Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 28 28 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 17 17 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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1xBet emailssupport@1xbet-team.com100%Confidence score: 100%info-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all 1xBet contacts
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