Betway Group
Reviews and Complaints

futher on i gave betway a few hours to fix they problem that they was busy with not knowing the issue betawy had was going to take all my money,anyway i waited for the following day to withdrawal my money like as yesterday and still no money in my bank account,

So i checked on betway to try an see what is the problem but all i see is no money because i thought the money couldve reversed because of the problem betway was having.

So i checked today in my bank accountand betway account if the money diddnt kick in yet but there is no money so can u guys please fix my problem as soon as possible

Slow, poor, disgusting service..

All these agents do is lie...

What a disgrace for such a huge company.

Extremely disappointed and frustrated with these people...

Why am I waiting for 2 weeks for my deposit to reflect... After sending proof of payment and everything else requested absolutely nothing has been done about it.

"please allow 48hrs"... Everyday hearing the same [censored] for 2 weeks.

Please refund my money and stop scamming innocent hard-working people.

This is illegal and unfair. Be better.

Cell phone number:[protected]

Value: R4000.00

I did a withdrawal via Nedbank send Imali on the 23rd of July 2023. I have received the token. I went to the ATM and entered the details. After entering the details there was a power failure so the ATM kept on restarting. I immediately informed Nedbank. They said that they will refund the money back to betway account as they need to return it back to the sender.

On the 24 of July 2023, I received a message from Nedbank stating that the transaction was successful, and that the money was transferred back to Betway River Trading account. Reference number: 1054009.

Since then, I have been calling non-stop and every time a different agent gives me a different update.

They will tell me that it was redeemed, then I had to wait for 30 days and I can go on and on and on...

I yet again contacted Nedbank who confirmed that the money was transferred back to you on the 24th of July 2023 already.

They even gave me a transaction number: ID [protected]

Good day

Can u please assist me.

I have a YouTube channel trying to promote u guys.

But since my last win in July I only put in money and don't even get a free spin. I even tried different times and games.

If u take a look at my deposit u will see. I think I'm blocked somehow. Also keeps saying unable to connect to server. I do have proof ( screenshots)

[protected]

[protected]@gmail.com

Shanel Smit

Kind regards

Shanel

Sent from my phone

I tried to deposit 3500 INR using upi method. Even after a successful transaction, they didn't credit the money into the betway sports account. it has been more than 24 hours but no response from the customer support. this is my first deposit and I am a new customer . This is unacceptable. Looks like some kind of scam. I will process legally againts Betway whatever it takes if I don't get my moeny back within 24 hours. below are the Details

user ID : TEJA012345

Email : [protected]@gmail.com

Transaction Details:

Order ID

2005_[protected]_[protected]

Amount

₹ 3,500.00

Date

Apr 17, 2023 18:20

Transaction id: [protected]

Reference

[protected]

Withdrawal query I deposited money into my betway account which have been trying to withdraw for the past weeks and I have gotten nothing, my account which is registered with this number [protected] and name miracle kesh on your platform, please I need my money to my account I sent a amount of 13100.00 today please I need my money the document you asked for I don't have any please I need my money as soon as possible to my account, its all I have for the now please help me

Hello,

MY beltway Login ID is RinkalK

I have made payment to Betway via Phonepay but not credit to my Bet account

please refer to the details below and update my balance ASAP.

1. INR 10000.00 Txn ID T2304051454489868727307

2. INR 10000.00 Txn. ID: T2304051424530312830030

Total INR 20000.00

Paid To

DHARMESHBHAI JASHVANTBHAI KANO as you requested.

I have sent several (at least 10 emails) emails about this. My sons is underage and his info was used not mine to set up account. I transferred $50 from my bank into that account but obviously could not verify account. ZERO betting was done. I emailed immediately to rectify this situation and used online chat. Multiple emails and online chats were done and we were sent an email asking for my name, relationship, and email address so that money could be returned and this was two weeks ago and still after many more emails there is nothing communicated back? Account is frozen and there is no money returned!

Is this a scam?

Username: Pastrnak

Account Email: [protected]@icloud.com

Full name of parent or legal guardian - LAURIE BAMBRICK

Relationship to parent or legal guardian - MOTHER

E-Mail address of parent or legal guardian - [protected]@GMAIL.COM

This is ridiculous

I have lodged a complaint with Lungile from contact centre with reference no. 1782165.

It is very disappointing to have noticed that history data has been clear from my games and it was showing when the complaint was lodged.

I was playing different games, the last game I played which gave me winnings stopped and I could not do anything until I refreshed my screen. when I checked my balance, everything was wiped. I call the contact centre to get very disturbing information.

I was expecting speedy recovery from this side but until now there is no communication.

Kindly attend to this matter

Moagi Motshoane

account no. [protected]

Hi Team,

I had made the payment to the betway but my mistake was I made it from my wife's account and later I saw that if there is a name mismatch then amount will be refunded to the original payment account. I sent the screenshot, I sent the bank statement still no response. they keep on asking for the bank statement with the bank logo, full name mentioned. I keep sending and my 4000 Rs. is stuck. is there any way get rid of it? I am sure that I won't use betway for any purpose in the future once i get my money back.

Hello my name is Jenna boltz I have an account with betway and was woundering if you can help me. I spend alot of money at this casino and ended up winning I have been waiting 5 weeks I've sent in multiple documents and no reply to emails. I am a single mom of 4 and desperately needing this cash I'm losing everything before Christmas if I don't end up getting the money that shows paid on my account I may have to send all live chats and proof of sending documents in as I have no other choice I will be homeless. Can someone help me!

I placed a bet of over 0.5 odds over the the team won 2-0. And the result says its under 0.5 the ticket is a loss who ch I know is not right. Tried using the Betway chat no response at all. Contacted Twitter no respinse

I made a deposit which never deposited in betway account. Later on they told me to wait for 15 business days where as standard time is 5 working days as per banking procedure for reversal. I have provided proof that transaction was successful from my side and banking side however betway team said they need more time to contact back end team and team working on it. after 6 months out of the blue i got email from betway support that they need more information i replied what kind of more information they need ? The reply i received was we have not received any reply from you hence we are closing the complaint. This is purely fraud. I checked online and in India alone betway has 30,000 + complaints means they are just scamming people and stretching the complaint till customer let it go. Apparently I don't . I am going to contact all the similar customers and file law suit against this fraud company.

I won a virtual bet on the 12/09/2021 at exactly 4:39 pm on betway Ghana platform but it was stalled and eventually attributed to technical problems. All losses on the other hand were instantly resulted but wins were stalled. I know this because there are other winners whose wins were stalled but not losses. I placed another bet right after the stalled, won bet and i lost, it instantly resulted automatically. I have a slip that shows i won the bet but the money paid was my wager amount. Transaction summary also indicates a payout but not a refund. If it's supposed to be a payout why not pay the actual amount i won

hello i have deposited 20000 INR in my betway account and it does not reflected in my betway account and betway is not refunding my amount back they are playing with me since 4 months please take a serious action on them and ask them to refund my money back they are not giving refund every time i have all the proofs and still they are playing with me

Hi guys
My name is Robert Lephalala
How betway stole my money
I have an account with betway for the past 3 years
And on 15 of march 2021 I had money in that betway account
On 15 of march 2021 there was an amount of 5000 that was withdrawn from my account and immediately I contacted betway telling them that money was withdrawn from my account and I don't know by whom and how
The response I got from them was that money was processed to your capitec bank account and two days later there was no money coming in my account, after a week they told me that money was paid into a different account that I I don't know. According to my knowledge betway don't pay funds into the bank account that is different to the betway account holder

Hello Betway my withdrawal amount 54300 rupees 45 days over but my money not credit your Betway team iam daily Costmer support sending msg but your Betway team no response me sir plzzz credit my money

I won over R350 last night and I requested for ewallet nothing came through, later on they blocked the account and I just placed another bet. I've been waiting the whole day and I've tried to contact them but there's no answer or feedback. Please assist me, how possible could gambling community allow such atrocity, I've been gambling with Hollywood bet and never experienced such thing before.

betway is fraud.the 30000 which i have won in betway hasn't been paid and they have blocked my account as well.

( i had won a 30000 blackjack bonus for getting a 777 which never got paid.instead they have blocked my account so that i can't have a prof.but i taken a screenahot which is attached so that i have a proof.in order to supress the data they have block my account.

2) they customer service agent had made a fragility statement that 1000 is send to my account whereas i can see no such transaction has taken place.

3) they had denied me a cash out option where i had won cracking cashier bet of more than 7000.its attached in the email.

Its completely a fraud site.request to blacklist it.

Just a heads up on an incident that happened to me, with Betway. Withdrew £20 from my account, only to find that it had actually been debited from my account. So making an overall loss of £40. Emailed them, had various replies from it's been payed, go to the bank and ask what a minus and DEB means next to the so called withdrawal, send us a bank statement etc etc. They have not corrected the problem and have stopped emailing me.