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1xBet review: Withdrawal of funds / online betting account payout ( 1 comment)

R
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11:51 am EST
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I am filing this complaint because 1xBet approved my withdrawal request, but I have not received the funds in my GCash wallet. I submitted a withdrawal through the 1xBet platform, and although the status shows “Approved,” no money has been credited to my account. I contacted support but received no clear explanation or solution. I provided all required information and verification, and the withdrawal was processed supposedly without issue. Despite waiting beyond the usual processing time, the funds still never arrived. This situation caused inconvenience and financial stress, and it seems many users have reported similar issues with 1xBet. I am requesting assistance in resolving this matter and ensuring the payout is released.

Claimed loss: 961

Desired outcome: I want 1xBet to release my approved withdrawal to my GCash account, provide a clear explanation of why the payment was delayed, and ensure this issue does not happen again.

Confidential Information Hidden: This section contains confidential information visible to verified 1xBet representatives only. If you are affiliated with 1xBet, please claim your business to access these details.

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1xBet response
Dec 05, 2025 3:13 am EST
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CY

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Hello, Ryan.
We are very sorry to hear about the issue with your GCash withdrawal.

Could you please confirm whether you have already created a request in your personal account under Payment Queries?
If not, please go to that section and create a ticket, attaching a bank statement (from the date of your withdrawal request up to the current date) showing that the funds have not been received.
If you have already submitted such a request, we kindly ask you to wait while our Payments Department continues working on your case. The processing time depends not only on us but also on the workload and response time of the payment system with which we are coordinating the resolution.
Thank you for your patience and understanding.

Best regards,
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