I am filing this complaint because 1xBet approved my withdrawal request, but I have not received the funds in my GCash wallet. I submitted a withdrawal through the 1xBet platform, and although the status shows “Approved,” no money has been credited to my account. I contacted support but received no clear explanation or solution. I provided all required information and verification, and the withdrawal was processed supposedly without issue. Despite waiting beyond the usual processing time, the funds still never arrived. This situation caused inconvenience and financial stress, and it seems many users have reported similar issues with 1xBet. I am requesting assistance in resolving this matter and ensuring the payout is released.
Claimed loss: 961
Desired outcome: I want 1xBet to release my approved withdrawal to my GCash account, provide a clear explanation of why the payment was delayed, and ensure this issue does not happen again.
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