My 1xBet gaming ID is 468588361, and I am writing this with a heavy heart but also with full respect and hope that someone from the 1xBet support or security department will notice my message and understand my situation. I have been a loyal 1xBet user since 2022, playing regularly and trusting the platform completely. I’ve always followed every rule, verified every transaction honestly, and stayed true to my only 1xBet account. I never thought I would face such a situation, but unfortunately, my account was hacked a while ago. It was one of the scariest moments for me because I had earned all my balance through genuine play. Thankfully, I managed to recover my account with the help of the 1xBet security department, and I was extremely grateful for their support at that time.
After regaining access, I noticed that the hacker had tried to withdraw my funds, but I immediately took action and stopped that withdrawal with the help of the 1xBet security team. Everything seemed fine, but soon after that, I was asked to provide my documents for verification, which I did right away. However, shortly after submitting my verification documents, my account was blocked for “suspicious activity.” This shocked me deeply because I knew I had done absolutely nothing wrong. I believe this is just a complete misunderstanding caused by the hacking incident and my quick actions to stop the fraudulent withdrawal.
Since then, I have been trying to contact support through every possible channel — email, chat, even through alternate email IDs — but I have not received any clear response or update. I understand that 1xBet’s security department has to protect its users and that their caution is justified, but I request them with full respect to look deeper into my case. I am the sole and rightful owner of my account. I can provide every proof, document, or verification they require to confirm that.
Currently, my account holds ₹28,800, which is not just a number to me — it represents months of honest playing and my only source of income as a student. I’ve been using 1xBet since 2022, and during this time, I have always trusted and supported the company. I have no grudge or complaint against 1xBet; in fact, I have great respect for how the platform operates and safeguards users’ data. I truly love the 1xBet app and have always considered it a genuine platform where skill and patience are rewarded.
But it truly breaks my heart that despite being a long-time, loyal, and honest player, I am not getting any response or help from the team. I feel helpless because I’ve done everything I could — submitted all documents, contacted support multiple times, and explained my situation honestly — yet my account remains blocked. I am only requesting a fair review of my case so that my account and my hard-earned balance of ₹28,800 can be recovered.
With the international football break approaching, I was really hoping to participate and play as I always do. 1xBet has been more than just a gaming app for me — it’s been a part of my routine and my passion for sports. I sincerely request the 1xBet team to please review my case once more, as I am confident that once they verify everything, they will realize that my account activity was never fraudulent or suspicious.
Please understand that I am not posting this out of frustration but out of hope and loyalty. I trust 1xBet, and I truly believe that such a respected platform will not ignore a genuine, long-time customer. All I want is to clear this misunderstanding, recover my account, and continue playing honestly as I always have.
Thank you for taking the time to read my situation. I hope the 1xBet team sees this and helps me restore my account and balance soon.
Claimed loss: 28800 INR PLUS MY LIFETIME BETTING ACCOUNT
Desired outcome: I want 1xBet team to work with me so we can reach to the best useful solution as it is misunderstanding I know.
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