1xBet review: Verification problem
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Sir, I opened a new account and made many deposits. I won some money by betting, but when I tried to withdraw, it showed a security problem, documents need to be verified.
I emailed the security department and they asked me to download the online copy of my national identity card from the official site. But I failed to download it from that site. Because the online copy cannot be downloaded multiple times from that site. Then I gave them the online copy from the government office. They did not accept it.
Now they do not reply to any of my emails.
I can provide other documents to verify my identity, matching the information given in the account.
I request you to solve my problem.
User id:-[protected]
email:[protected]@gmail.com
Recommendation: The security team service not good
Thank you for your interest in our platform and for choosing to try 1xbet. We sincerely regret that your experience began with difficulties and apologize for any inconvenience caused.
The verification process is necessary to ensure the security of our customers and compliance with regulatory requirements. We understand that waiting can be inconvenient, especially when you want to start using all the features of our platform.
We would like to assure you that your documents are being reviewed and our team is making every effort to process your requests promptly. Typically the verification process takes no more than 48 hours, but in some cases additional time may be required.
Please contact us again and provide your unique identification number (ID) so that we can expedite the verification process and provide you with an update on the status of your account. You can do this through the support chat on our website or mobile application.
We appreciate your patience and are confident that you will soon be able to fully enjoy all the benefits and features that 1xbet offers. Once again we apologize for the delay and thank you for your understanding.
Sincerely,
1xbet support team
The complaint has been investigated and resolved to the customer's satisfaction.
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