Dear sir I am a user of 1xbet and 2 years ago suddenly my account got Security and tell me to contract with security Department and I contact with them. I have submitted all the documents what they were wanted from me but the block my account without no reason after that 3 months ago I have email the security Department Again for my account because I have my all valid documents this time security Department response me and reopen my case. This time also I have submitted all the documents they wanted me to submit and this time all are approved by the security Department. I have submitted photos of my nid card which is approved, I have submitted pdf of my documents which is approved, I have submitted Birth Certificate which is approved, I have submitted screen record of my account from election Commission official website which is approved, I have submitted my selfie with the message of security Department and with my documents which is approved by the security Department. At the last stage security Department want me to submitted the screen shot of my phone number from mobile operator app where they can see my name, phone number and other information, I have also submitted that but this time security Department refused my file. But I have submitted the original file. I am using GP number and I have give the screen shot of my personal profile from the My GP app (which is GP number mobile operator app) but they didn’t accepted. I sent the requested file several times but they didn’t accept it. Still now I sent them the requested file daily but they are not responding in my registered email ([protected]@gmail.com). They might be block my email or ignoring my all messages, that's why I didn’t get any response from security Department about 15 days. I have attaching you the requested file which was wanted by the security Department from me. Also attaching you the screen record video where you can clearly see that I opened the play store app and search the mobile operator apps (MY GP) and open it go to the home page, personal profile and the others pages. There clearly shows my phone number, my name and the others information in the video. Please check all this file and tell them why security Department refused to approved my file? What is the problem? I have submitted the file what is exactly wanted by the security Department. Why they are harassing me for long time? They didn’t response me in my registered email, for this is I contract them by other email to tell them check my registered e-mail then they replied the bloody nonsense line :
Dear customer, all consulting is provided directly to the account owner, who has applied from the e-mail registered in the gaming account.
At last I want to know that why security Department ignoring me and not responding me in my registered email and why they are not accepted my file and harasse me. Please don’t tell me that I didn’t submitted the requested file. I am sending you the file security Department wanted from me. Please check the files.
My Player Id : [protected]
My Registered email : [protected]@gmail.com
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