Menu
Write a review
File a complaint
1xBet

1xBet review: Scammed money from my account

B
Author of the review
9:03 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Avoid this Bookmaker.

I recently tried to verify my account and provided all requested information, including my ID and payment details. During the process, I was asked whether I was in contact with certain individuals (Sherman Matthew, Sojudi M, Langeroodi Ali), none of whom I know or have ever interacted with.

Shortly after, approximately $2,100 CAD was removed from my account without any clear explanation. When I asked for details and requested to speak with a supervisor, their support team became uncooperative and eventually told me they would no longer respond to my emails.

I am extremely concerned about how my funds were handled and the lack of transparency and accountability throughout this process. Has anyone else experienced something similar with this bookmaker?

View 0 more photos
1xBet response
Feb 23, 2026 11:16 am EST
1xBet customer support contacts
Phone numbers
Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
Hello!

To resolve your issue, you need to write to the chat on the website or application or write to the email: info-en@1xbet-team.com
We will try to answer as quickly as possible.

Sorry for the inconvenience!
Update by Better202

Inconvenience? I have been intouch sending non stop emails to your team through various different addresses, ghosted... This is fraud and your company steals from their customers...

1xBet response
Feb 24, 2026 1:33 pm EST
1xBet customer support contacts
Phone numbers
Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
Dear customer,

We would like to point out that if you violate our bookmaker's rules and your account is blocked, a refund is only possible for the initial deposit amount (if you have previously withdrawn winnings, this includes your most recent deposit). Unfortunately, winnings obtained as a result of violations are non-refundable. We adhere to strict terms and conditions to ensure fairness and security for all our customers.

For more detailed information and a prompt resolution to your issue, we strongly recommend that you contact our technical support team. This can be done through our official 1xbet website or mobile app. Our specialists are ready to answer all your questions and provide the necessary assistance.

Your cooperation and patience will help us resolve this situation more quickly and effectively. We appreciate your trust and hope for a speedy resolution to the issues that have arisen.

Sincerely,
1xbet Support Team
Update by Better202

I did not violate any of the terms and service. The investigation was unjust, and as such I am in contact with my lawyer for pending legal action.

There was to justification and prompt communication between parties, simply just closed my account and took the funds. AND I was never cooperating or working with any other people, simply was winning too much for your book. This is an utter disgrace and stealing.

Update by Better202

This is disgraceful, there’s so many other people on this site who experienced the same issue and it is clear that this book maker is stealing from their customers that win.

There was no just investigation, simply a claim and a confiscation of funds. It’s against the law. You can continue to say that there is a violation of terms of service but I am telling you that to simply make a claim without cooperating with customers is absolutely wrong.

I am in contact with my lawyer, and there will be pending legal action.

1xBet response
Feb 24, 2026 1:51 pm EST
1xBet customer support contacts
Phone numbers
Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
The system detected a multi-geo match with a different IP address, map, or other method.
If this occurs, the account is blocked for violating the rules. In this case, only the deposit amount is refunded, not including winnings (all previous withdrawals already include the deposit amount).
We say goodbye to such a client forever and no longer work with them. Unfortunately, we are unable to help. What the security service has indicated is a fact over which I have no control.

Have a good day and good luck in the future.
Update by Better202

Ya never happened. Just a winning bettor who got their winnings taken away. I never was operating from another device, and I never doing anything that was mentioned. Really is disgraceful and it’s frankly stealing. It’s the same story over and over again on this discussion board.

Update by Better202

Ya never happened. Just a winning bettor who got their winnings taken away. I never was operating from another device, and I never doing anything that was mentioned. Really is disgraceful and it’s frankly stealing. It’s the same story over and over again on this discussion board.

1xBet response
Mar 15, 2026 4:12 pm EDT
1xBet customer support contacts
Phone numbers
Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
Multiple accounts are prohibited, as there are schemes for illegally earning money using multiple accounts. When the system detects that multiple accounts have a similar playing style, IP address, or other indicators, a manual check is performed.

Perhaps you used a VPN, which is why you matched someone you don't know. Or there could be another reason, such as a mismatched bank card or device.

If a violation is detected, withdrawals are only allowed for deposits, not winnings.

Sincerely,
1xBet
Update by Better202

I never opened another account. Simply the fact that traders have similar trading activity doesn’t mean that they are colluding. Makes absolutely no sense, and is completely fraudulent to do something like this with no just investigation.

1xBet response
Mar 31, 2026 3:54 pm EDT
1xBet customer support contacts
Phone numbers
Address

CY

Website

1xbet.com

File a complaint Write a review
View all 1xBet contacts
The system automatically recognizes multiple accounts based on various criteria. Judging by your feedback, you've already been told about this.
0 comments
Add a comment

More 1xBet reviews & complaints

1xBet - Deposit problem 60
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Deposit rejected 37
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Deposited inr 2300 not credited to 1xbet account 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - Blocked my account. 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - caution! scammers from 1xbet! 9
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - 1xbet
Replied
The company left an official comment to this complaint.
1xBet - Incorrect results, local support refused to pay
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - 1xbet is fraud as they took my own deposited amount 1
Replied
The company left an official comment to this complaint.
1xBet - Deposit not credited
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
1xBet - I made two bets I cannot view it on my history n also the payment I made it’s not in the history 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
View all 1xBet reviews and complaints
  1. 1xBet Contacts

  2. 1xBet phone numbers
    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 32 32 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 22 22 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
  3. 1xBet emails
  4. 1xBet social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 01, 2026
  6. View all 1xBet contacts
1xBet Category
1xBet is ranked 10 among 60 companies in the Gambling category