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1xBet review: Unlawful refusal of winnings payout

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3:53 pm EST
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Gaming id : 1546571015

Created 1xbet acc last week, got lucky on sports betting and made 418 euros profit in few days, decided to withdraw it today and got hit with all the requests. Took a picture of my passport, then took picture of me holding the passport while the emails from 1xbet are visible in the same picture, got though all the verification just to be told that they will block me forever and suspend my winnings for apparently "having multiple gaming accounts" which I never had, this was the only 1xbet account I ever had. How do you even can have multiple accounts in 2026 when systems are advanced like never before? I don't understand how can they be saying such things. It's very clear that they are not happy I made 400 euros in few days so they doing whatever they can to not pay those out. Im just a simple guy, work and stay home person, decided to get entertained a little bit and now all my winnings are gone. Avoid this company at any costs, they are shady, unreliable and will do anything not to pay you the money back.

Recommendation: Never use, never play there, you will never receive the winnings

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1xBet response
Feb 02, 2026 12:42 pm EST
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Hello!
We sincerely regret for the inconvenience caused.

According to the rules: "Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker's office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference."

We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.

Sincerely,
Team 1xBet.
Update by Deimantas Kapocius

Thats the problem, Ive never used 1xbet in my life nor did anyone from my family, thats the only account that I ever had and I never had multiple accounts, my bank card was never used by anyone else except me, you're just making up things that are not true because I won 418 euros at your site, otherwise you'd have the proof but you don't. Trust pilot and complaintboard are full of identical complaints, you're using this tactic to many of us, to scam money out of us. I have provided you with all the documentation that you required and you still stole all my winnings and closed my account. I demand my winnings to be paid out or I'll be forced to contact relevant authorities

Update by Deimantas Kapocius

My previous comment exposing unfair treatment of 1xbet was deleted without my consent, therefore Im letting everyone know again, that Ive never had multiple accounts, nobody used my card expect me, I provided you with all requested documents and pictures. You took 418 euros of my winnings and banned my account. How are you going to wire my money back to me? Do you need my bank details?

1xBet response
Feb 24, 2026 1:35 pm EST
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Dear customer,

We would like to point out that if you violate our bookmaker's rules and your account is blocked, a refund is only possible for the initial deposit amount (if you have previously withdrawn winnings, this includes your most recent deposit). Unfortunately, winnings obtained as a result of violations are non-refundable. We adhere to strict terms and conditions to ensure fairness and security for all our customers.

For more detailed information and a prompt resolution to your issue, we strongly recommend that you contact our technical support team. This can be done through our official 1xbet website or mobile app. Our specialists are ready to answer all your questions and provide the necessary assistance.

Sincerely,
1xbet Support Team
Update by Deimantas Kapocius

Im telling you a hundredth time, I DID NOT VIOLATE ANY RULES AND MY WINNINGS ARE FAIRLY WON. you're just scammers that's all you are. If you were normal company your ratings would be 5 stars but they aren't for a reason. AVOID THESE SCAMMERS AT ANY COST

1xBet response
Mar 15, 2026 4:10 pm EDT
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Multiple accounts are prohibited, as there are schemes for illegally earning money using multiple accounts. When the system detects that multiple accounts have a similar playing style, IP address, or other indicators, a manual check is performed.

Perhaps you used a VPN, which is why you matched someone you don't know. Or there could be another reason, such as a mismatched bank card or device.

If a violation is detected, withdrawals are only allowed for deposits, not winnings.

Sincerely,
1xBet
Update by Deimantas Kapocius

Don't know what you're talkint about so you might aswell stop replying same generic nonsense. I NEVER HAD MULTIPLE ACCOUNTS, NEVER USED VPN, NO MISMATCHED CARD OR DEVICE and there are as many playing styles as there are people in the world so you definitely cannot judge anything by a playing style, these are just other excuses for not paying the money. Just say it like it is, you are scammers, you scam money out of people and you don't care. That's the reality.

So for the reference of this complaint - 1XBET NEVER CONTACTED ME REGARDING THIS ISSUE AND NEVER OFFERED A SOLUTION, NEVER PAID FAIRLY WON MONEY OUT, BEWARE OF THESE SCAMMERS AND NEVER PLAY ON THIS PLATFORM , YOU WILL NEVER SEE YOUR MONEY.

1xBet response
Mar 31, 2026 3:57 pm EDT
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The system automatically recognizes multiple accounts based on various criteria. Judging by your feedback, you've already been told about this.
Update by Deimantas Kapocius

Judging by your stupid answer you confirming that you are scammers who steal money from people, since your answer has nothing to do with my case and is irrelevant to my case you can aswell just shut up scammer. If you were decent company your ratings would be 5star and not 1star, typical scammers, using same scamming tactics for everyone. Disgusting

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